1st United Credit Union believes in being a good neighbor and we remain committed to the spirit of volunteerism, financial literacy, and ensuring the financial health of families in our community. Our staff’s consultative approach encourages members to sit down with us to chat about saving and managing money. We even provide one-on-one help with online banking, mobile banking and ATMs. Your trust means everything to us and we work to earn it every day. If you’re looking for a fast, tech-savvy experience without sacrificing personal one-on-one service, we think we’re the perfect fit for you.
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
5901 Gibraltar Dr, Pleasanton, CA 94588
The ctedit union is great
Garbage, it’s my money and I want it now.
Great place to get a loan!!
Highly recommend
Great service always willing to go beyond to help customer
They treat everyone the same irregardless of how much money you may have!
Have not been able to get on line or been able to get received any assistance.
Bunch of crooks. They did not honor their promise on being able to add funds to CD as per original terms
Best credit union EVER! Daisy is the most lovely human being on the planet.
Very poor service. I tried to login the account. The server was down for the last week and nobody picked up phone in the call center or the phone was disconnected.
Worst place I have had to deal with in a very long time! Not sure where they get there phone people, but I have a few rocks in my back yard that are smarter than Joseph who I had the displeasure of speaking to today. Bottom of the barrel!
Bad service! Bad website! Don’t bring your business here! But they are good at calling you about payments. They will also call your relatives which I think is illegal.
1st United Credit Union has done a wonderful job of looking after my savings account for many years now without bothering me or being too intrusive. Great job.
VERY VERY VERY. BAD CUSTOMER SERVICE !!! THERE is never a person to talk to. They never call back, like they say they will. Good luck with online or text chat. I’m done with this establishment.
Awful in every way. The opposite of what you would hope for in a financial institution
I called 2 weeks ago about my card being cancelled do to being compermised. Asked for new card to be sent. Called and asked when it should arrive and they said they show no record of me calling or sending a new card. Asked to speak to manager and never got a call back! I wish I could give 0 stars.
Very, very poor experiences and poor customer service, consistently, over the course of several years. Would not recommend at all. Seriously regret choosing 1st United as my credit union.
This bank has the worst costumer service! Walked in there and got treated very rudely by Melissa who sits in the back right corner Office. She is extremely rude and she tries to make you feel like your not welcomed, i asked her a question …
Be very careful getting a car loan with 1st United Credit Union. They demand very specific car insurance which other credit unions don’t. If you don’t adhere, they will essentially purchase a new insurance policy for your car and bill it to …
Service has gone was at down. I’ve banked here since I was a child and it was City and County Employees Credit Union. TWO weeks since THEY called me about transactions, I told them they were fraudulent, and I still haven’t been credited. …
How do you close the call center, online banking and branches April 30th thru May 4th! I certainly hope you’re not going to charge late fees for Payments due on the 1st and that this doesn’t effect my credit score. It might be time to change banks.
I would give them a 0 if possible. I have paid off multiple loans. My online account access has been blocked since being behind on payments. Went into office made a payment got current was suppose to be given online access it has been over …
I had a mortgage with 1st United Services Mortgage Department. I sold the property. The payoff loan officer sent the payout document (for closing escrow) to her own fax number instead of the fax number of the title company that was the …
Terrible customer service. Due to Covid 19 back in March I requested my loan be deferred. Submitted all the paperwork and never heard back from the credit union after several attempt to get an answer. Fast forward to June of this year I …
Got a loan with 1st United through Ford financing when I bought my truck in 2016. All was well until I decided to pay it off in August 2020. After trying, unsuccessfully, to do a payoff with electronic transfer, I learned I could only …
My husband had a car loan and it was paid out early, because we bought a new car. So the car was traded in and paid off 11,905.00. The credit union reported the account as closed not paid, so it affects my husbands credit. Downed 50 points. This is very unfair and should be illegal. So beware.
Absolutely the worst financial institution I have ever dealt with. First of all, try calling them and I will guarantee you that you will wait longer than 35-45 mins. I have been on hold for one hour and fifteen minutes before. If you have …
I received an email from them saying my password was attempted to be changed. I did not do that and have tried calling nearly a dozen times to resolve the issue and I am on hold no less than 30 minutes each time until I am forced to select …
People only leave reviews when they are upset that’s why they only have two stars. They’ve been good to me. Thank you.
What’s going on with their online system? I chose them for an auto loan through a car dealership due to their low interest rate and truly wish I hadn’t. …
I have a loan thru 1st united which was the 1st mistake. The website is always down. When i call in the customer service is rude. All i want to do is pay my loan and they make it impossible! Ive never had to deal with a company or bank that …
EDIT: Gave an additional star because Mariann @1st United reached out, explained some of the difficulties they’re having w/the new tech/website platform, etc – her customer service was great, but unfortunately with the web issues, she …
Worst credit union, horrible customer service. No perks for being a member. They are worse than a bank but lacking the convenience and access of a bank.
I sympathize with the people that had bad experiences with the CU, But fortunately as a retiree, I received VERY good help from Nelly, who was always available When I called and very courteous, and Completely understood my very complex …
I called this afternoon and spoke with Tess. She wanted me to give my SSN to enter into my account. I asked if there was another option she then said to give her the acct. number which I didn’t have. I then said I would login as I attempted …
My experience with 1st united has been the worst experience I have ever had with a car loan. I received a refund from the dealer I purchased from and they overnighted a check to 1st united. I called the credit union as soon as I had proof …