24 Hour Fitness

24 Hour Fitness

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24 Hour Fitness Reviews ( 163 )

  1. Horrible customer service. 4th time I have tried to get a post workout shake and I ask for some assistance and no one is ever available. Not even close to impressed with the staff here.

  2. Spacious with a variety of equipment but the multilevel set up is a bit awkward, especially with the ‘fishbowl’ pool/Jacuzzi area

  3. Used to be great but they have let maintenance go and no new equipment for over a year.. Disappointing since this is the facility closest to their HQ

  4. Was better, but they apparently have no care for people who like the heavy bags and got rid of them. They also don’t have a turf field like other locations.

  5. Dear sir/madam
    I love 24 fitness from 3 years I come to 24 fitness , but this time I am so unhappy from one of your employe her name is Sarah , she work in front desk , I …

  6. Manager (black dude, 6’5″?) tried to bully me into a membership, would not listen that I just wanted to use my trial first to try the location, then told me to get out of his way because i was “wasting his time” when I didn’t ask to be …

  7. 24 Hour Fitness on Automall Pkwy, Fremont, CA.
    Troy Lopez is Trainer Extraordinaire. The trainers are very skilled in body mechanics, i.e., M.J., Adam. The facility is well equipped to fit anyone’s needs from Athlete, Senior or child.

  8. Bathrooms are often filthy, especially the showers. There is also a problem with class students sign ups. They have pass policy butbteachers don’t collect passes and it’s rarely enforced.

  9. probably one of the best 24s i have been too Super Sports are using a lot of hoist equipment which is kind of garbage but this location has a good mix and has hammer strength Not a real hard core bodybuilding gym, but will do the job 24 because of all the locations and the hours is probably the best gym deal around

  10. Weirdest 24 hours gym I ever seen. A bit outdated factory style facility with fancy parking. Very odd layout. Nasty naked old men in locker room.

  11. Have been coming here for over 10 years. From what I know it’s one of the first supersport style 24 hour fitness. Gym can get a little crowded at times.

  12. Car window smashed along with two other vehicles. They have video camera in the front parking lot, but from what the Police Officer told me, they probably dont even work. Spoke with a Steve or Scott (24 Rep). Apologies for not being able to …

  13. Omg. We are waiting at 24 hour fitness. I brought my 2 kids and we are waiting for the guest manager for a very long time and the lady at the counter says she cant do anything. And they arn’t doing anthing to help. It has been over an hours and we still are waiting. It is a terrible experience. Just workout at home folks

  14. Pros – Great place since its close by.. Good Variety of equipment.. Cons – always busy unless you want to go at 0200.. Cars are frequently broken into in their parking lot, as mine was last year and the management and staff could care …

  15. this is a nice gym, it’s large with a ton of equipment. The only down fall is that parking is limited, especially during the weekend. I’m obsessed with their sauna!

  16. I love this facility. The set up here is great and all the equipment is clean and kept in great condition. I live in San Diego but when I’m in the bay area I love coming to this 24 hour fitness.

  17. This is a very nice 24 Hour Super Sport. Towels, lockers, plenty of space, lots of modern equipment, and parking is NOT a problem, unlike many 24 Hour locations. Recommend this one highly.

  18. Best 24 in the area, but it has a really bad smell on the left side. Not sure why this is ok with management. If you don’t mind the smell it’s a great gym.

  19. I am a Disabled Navy Seal Team 8, as I have Parkinsons Disease/Progressive Supranuclear Palsy, When I joined a year ago it was under the agreement they would waive the $49 membership fee like LA FiTness. So $30 comes out s month like I …

  20. Being a traveling business woman and working in Danville.. I found this g a treat. Its great to see the gym busy in the morning although I don’t like to wait for a machine to be free I have to say that I get invigorated by the energy in the …

  21. NO working security cameras in the parking lot ( a manager did proudly confirm when I asked). So, don’t expect help if your car is swiped, broken in, or stuffs get stolen from your car. TRUE FACTS, if you don’t believe, ask them !

  22. Machines are usually broke and wipes are usually out if you go in the morning staff is usually friendly but have no idea why they cannot fill up the wipes at 6:30 am. in the morning it’s constant every day. It’s still a work in progress at this location…

  23. There’re only 2-3 24 fitnesses in the area with this quality. San Ramon is my favorite. Another awesome and large one is in Pleasanton. There’s also nice Moraga 24 fitness, but it’s very small. That’s it. …

  24. Plenty of parking and no waiting for weights past 9PM. I’ve been going here weekly for years and always have a good experience – people are always very polite and patient, and the staff are very receptive and friendly. Protip: buy the two-year membership through Costco, it’s way way cheaper than month-to-month.

  25. This San Ramon 24hr fitness is one of my Favorites and I used to be an avid runner and Marathoner and I have used many out of states gyms from Chicago to all over California. This Super Sport is Very nice facility even the New one in …

  26. I love the Yoga classes here, especially Jim and Robin’s classes. The weekend classes can easily get full, and they have implemented a ticket system, one would need to get a queue ticket to secure a spot in the class. The swimming pool is great here, with 5 lanes.

  27. Spacious, towels, lots of machines, and plenty cardio equipment like treadmills and stationary bikes. Other than peak hours 5pm-7pm there’s always available machines and free weights. Best gym in area even when compared to club sport and such.

  28. They basically rearranged everything to leave a completely empty and useless place upstairs. Free weights are now cramped to one small section of entire gym. Probably will go to Fitness 19 or 24 hour Pleasanton location moving forward.

  29. Enough is enough. It’s time to open the gym longer. Stop using covid-19 for an excuse. The place is full at closing time. The longer it’s open the more we can socially distance. It’s 24 hour fitness not sometimes fitness.

  30. Poor redesign. Equipment layout is horrible and not intuitive. Chest equipment for example is spread on opposite side of the building which is huge. Machine flys and bench are a full football field apart. I would highly recommend 24 hour redesign layout at this location with some better thought behind it.

  31. So they did a remodel and stopped the towel service. Not all the new equipment is covered in sweat. It is quite a putrid place now. I asked if they were going to do a rate change as a membership to this gym is higher as it is a Super Sport. …

  32. I will add to my review of two years ago to state that there is NO EXCUSE for the pool being closed with zero notification to anyone. I checked the website about half an hour before class today, and there was no indication of a problem. …

  33. Never go to this gym. It’s crowded and messy. Definitely one of the worst 24 locations I’ve been to. The staff is very rude and unwelcoming. I would not waste my money on this gym when there are so many better gyms out there.

  34. Justin the new club manager is an Excellent Employee and a great listener. Had some concerns and he put me at ease with some good sound advice. Corporate Should Be Proud Of This And Every Employee Here. Micheal That Takes Care Of The Locker …

  35. Their post-pandemic comeback at this location is strong. and clean. Thank you members and still staff to keep it that way. courts are open now bring your own basketball. They lost their pump needle, I guess some things never change hah.

  36. Sauna thermometer hasn’t been functional for months. Patrons don’t follow posted rules, as they’re not enforced. Is no longer open 24 hours, but charges the same monthly price.

  37. This is one of their larger locations, used to
    be one of the best ones. Not now, men’s locker room always screwed up, showers that don’t work, broken shower heads, urinals very seldom work, any of them, …

  38. Amazing gym, with so many sport gear that you can definitely find what is good for you. Love the new equipment they bring in, with latest technology. Always clean and great atmosphere. You can work out anonymously on you own or join a …

  39. Be wary. Signed up for a guest pass to try the gym. Drove all the way to be told that they are prioritizing members at the moment with 10% max capacity. Understandable, however “prioritizing” is not excluding all others, unless the 10% is …

  40. My favorite 24 hour Fitness. It’s huge with nearly everything you could need. The staff are all very nice and professional. And best of all, it’s always clean! The only drawback is that it’s busier than some of the other 24 Hour Fitness gyms.

  41. As good as it gets. This gym is the best 24 Hour Fitness I’ve ever experienced. Of course, its a super-sport and I only have sport. Sadly, I have only tried it out a week at a time with a free pass. This is one of the few gyms that still …

  42. Beware of their fraudulent ways of cheating their customers.Since they have customers’ credit card details on file, they misuse it and keep extracting money out of their accounts.This location charged my account for almost a year and half …

  43. The employees lie and they are mean to middle aged overweight women. They overcharged me then refused to cancel my membership while humiliating me by calling me a liar and forcing me to pay for an add on I cancelled. It’s too bad I loved …

  44. I have been beyond pleased with the staff and atmosphere of this gym. Rachel is an excellent trainer, Melissa and all the girls in the kids club took wonderful care of my toddler twins and Brandon the manager was incredibly helpful. It is …

  45. Great gym before covid (have been going for years) started going again during the pandemic and I’m 90% sure I contracted covid-19 from here 🫠 …

  46. The staff is super cool and helpful. The sign up was so easy I was done before I knew it, because they did everything for me on a self-service machine. Great staff made me feel welcomed and everybody there was polite it felt chill and was clean and plenty of disinfectant.

  47. Nothing bad to say about the staff, the people that go there are some of the most prude people I’ve ever encountered tho. always clean, great equipment.

  48. I love this gym and all the equipment. The staff is friendly and welcoming. My only concern is the mask enforcement. So many people working out without any masks. We are still in a pandemic. Covid 19 is still around. I feel like the staff …

  49. Probably one of the nicest 24’s in the US, if I’m being honest. I would hope so since it’s the headquarters one! I’ve been going to this one for a decade now and really love it. …

  50. Very overcrowded. People get hold of an exercise equipment and hold on to it for a loooong time, sitting on it twiddling on their phones. No concept of sharing equipment. Getting a flat bench is harder than winning the powerball. I have a …

  51. I don’t know how often 24 hour fitness San Ramon reads these reviews but I hope they read mine. Just a couple minutes ago, my wife and I comes out here to get a workout in before we start work. My wife wanted to buy a C4 Energy Drink for …

  52. To be continued. The manager here Isn’t honest. There’s 2 managers here. One name is Tina. And There’s another trainer that I will get his information. Bad service here. They lied and cheated me badly here, I will get there names.

  53. Friendly staff and lots of options however this facility is always so dirty, dust under all equipment and the bathrooms are disgusting, Never in a millions years would I go in spa area or shower there. I am surprised the health department …

  54. Not a fan of the customer service here. The it would nice for them togo through some training I would love to talk to the owner. Front desk aren’t professional. …

  55. Fairly clean gym and no broken equipment. Friendly staff and locker rooms are fairly clean. Much better gym than the Livermore 24. Livermore is dirty and lots of broken equipment…..very sad. Livermore used to be top of the line. San Ramon is a far better gym.

  56. I was robbed inside 24 hour fitness in San Ramon, CA on 1/20. Someone stole all my belongings in the locker room after breaking my lock. When I needed the help and reported the problem, nobody from front desk helped me. They were hesitant …

  57. Super good gym with lane pool, hot tub, basketball courts, new fitness equipment in most areas, cardio, free weights, weight machines, cycle classes, exercise classes, mat area, touch free entry, lots of parking etc. …

  58. Like most people have commented and apparently nothing really changes. Gym is great, big, plenty of equipment. However, it’s dirty, cardio equipment is dusty, sweat spots, sauna is dirty, black spots on the floor, that needs to change, dont …

  59. Nice gym and good equipment,but it’s not clean. Lately the place has been filthy. A lot of times there are 5 teenagers working at the front just standing there looking bored while the garbage is overflowing and trash is not collected from …

  60. The facility is good. But one manager called j*de or something are not friendly and try some skills and …. I am so disappointed. Not happy his attitude toward me . Wish the headquarters leaders notice this .

  61. Ever since they upgrade this entire gym, it has been an all time favorite in the bay ( far away from the city ) but if you live anywhere in the east bay do yourself a massive favor and drive here till you get sick of the people. New machines massive area clean decent staff

  62. As a super sport center, amenities are great. It has a wide variety of high quality strength equipment, very spacious interior (2 floors), 5 lane swimming pool, steamed room, sauna, jacuzzi. Rooms for improvement: …

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Location

12647 Alcosta Blvd Fl 5, San Ramon, CA 94583

24 Hour Fitness reviews