AA Medical is a respiratory/DME company to aid in healing, safety, education, mobility, and comfort by providing patients with the most technically advanced respiratory and medical equipment. See more
Read More| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
4135 N Rancho Dr, Las Vegas, NV 89130
(Translated by Google) I was very well attended by the AA Medical staff, I recommend them 100% …
They are not clear with contracts
poor service
Great experience great people
poor service and bad instructions to patients
This is the worst place ever!!!! Take your business elsewhere.
Love AA medical
Very professional and polite.
Horrible customer service!!!!
Worse than the DMV.
Excellent service
If could give a lower score I would!!!
Too long of computor message…..aproblem..wanted too much info befor assisting
Great people to work with no problems!
Alex my delivery man was the best 110%
This people don’t care, worst place in Las Vegas
Very rude customer service on the phone
Double thumbs down! Do they even sell any medical supplies? The store looks like a front for something else..
Over charged me and refused to give me a refund.
New policy require the keep my debit card on file to issue c-pap supplies. I have two insurances (primary and secondary) and Bennett will not issue me an invoice or bill even on the front end (before shipping) if there is a payment due. Goodbye.
Helpful. Quality equipment.
Worst ever!! THey hire scumbags cheaters and schemers
Untruthfulness and Lack of compassion or understanding. I was supposed to have a Nebulizer Delivered on July 12th 2016, no one ever showed up. I called and left a message on July 13th 2016 and never received a call back. I drove today …
Horrible and unprofessional. Don’t ever go here!
Very nice people took care of me very well
He was very prompt, knowledgeable, friendly, and found the problem immediately.
Just horrible. I have COPD and have been trying to get portable O2 for almost 3 months. Recently I got a prescription for a CPAP machine and they will not answer the phone. I still have my old O2-not portable-machine I’m being billed for …
Getting Phone Calls for Payment when Due Date is aWeek Out? Customer for over three years! I have been Double Billed on Three occasion and Now they want payment prior to due date. Get You act together 1.3 ratings is Ver Sad
Horrible customer service, don’t waste your time here
This is the absolute worst company. I had ordered a biliblanket for my son. They were supposed to send my insurance the pre-authorization so that my insurance can cover the cost. They then called back and told me that it was not covered. …
Underwhelming customer service. Poor management with department transfers. Do not ask for anything complex are with multiple steps because it is an incredibly slow result process.
RIPOFF. If your Doctor referred you, run away. You’ll pay $280 a month for CPAP rental, and a monitoring fee of $200, when you can buy one online for $800. …
Alex was on time and efficient. Friendly as well! Great customer service!
This place is wack. I should of came and read these comments first. They are all true…
The absolute worst company we’ve ever dealt with. Stay away.
I personally didn’t have the issues that others mentioned. Don’t know if any changes have been made, but they have so far worked well for my need.
Horrible Service. Staff do not know how to get documentation from physicians office
I was referred by doctoUNbelieveable or CPAP and O2. I changed Jobs and insurance. I had to pay out of pocket two months for machire and OCpap is depreciated over a 8 month period then its yours. OK no problem. Then I started getting these …
Made a phone call, wheelchair and pediatric walker were delivered the same day.
This company is really gone downhill they have 0 customer service they are owned by a large corporation that has no care for its customers they will call you at 6:30 in the morning to tell you your Shipment is not ready when you call back all you get his voicemail this is not a local company anymore boycott AA medical
this place is unprofessional went in to get my kids medical things and i ran into 2 girls that work there that i had problems with in the past and they got my information from Bennett Medical Service system , they are hurrahing my family …
If I could rate this company 0 stars I would. TO ALL DOCTOR’S OFFICES AND PATIENTS: I highly recommend going somewhere else with your DME needs. I have sent three patients here in the past three months and every single patient has had …
incompetent, NO FOLLOW THROUGH, THE FIRST RESPONSE IS I DON’T SEE THE ORDER. THEN YOU TELL THEM OH YES YOU HAVE BECAUSE WE HAVE TALKED SEVERAL TIMES NOW ABOUT THIS ORDER. THEN ALL OF A SUDDEN THEY FIND THE ORDER. THIS HAPPENED TWICE. THEN …
They never call you back, nor answer the phone. I’ll be calling my doctor hoping there is someone else in the city that can help.
BEWARE OF BENNETT MEDICAL SERVICE. I can only suggest that you get a second opinion from a different company before you enter into a business arrangment with Bennett Medical Services. I can’t believe that any Doctor would refer a patient to …
I didn’t even wanna give one star…the treatment here is horrible. Management and staff is just rude.
Nearly always impossible to even get ahold of anyone, just skipped around to automated options to eventually leave a message that rarely gets a callback. HASSLE
I’ve been waiting for OVER A WEEK for a callback to get a CPAP machine so I can get back to work. No call, nothing. Called 3 times. Finally requested a different place. THIS PLACE IS A JOKE!
I went in to get my cpap machine updated and new supplies. The staff are awesome and got my stuff and machine done super quick.
I have been waiting all day for equipment to be delivered. They provided one lie after another. Last conversation was they would be here by 10 or 11:00 PM tonight. Wasted my whole day waiting on them.
Worst ever company to call to get assistance!! Worst ever phone tree . . . no one ever answers the phone or responds to submittals via their website or responds to voice mail . . . Carpenters H&WT should contract with a different provider!!!
Please read these reviews and take heed. This is the worst company I have ever dealt with. It’s almost comical. Run folks, run…while you have the chance! As stated in a previous post, this place is a joke! Five calls over 1.5 months …
Excellent customer service and staff who are available to provide further assistance (if necessary) via phone and after you pick up your equipment.
The service was great I definitely recommend this company for any type of healthcare equipment!
This place is now operated by Pacific Pulmonary Services. These guys have nothing but 1 star reviews. This company goes out of their way to confuse, delay, and frustrate customers. This is the absolute worst company I have ever dealt with.
The Reno office call me about filling a prescription. After 6 transfer and 3 hang ups, I am done. Please go else where, if I could give them zero I would!!!!!
Avoid this business even if your doctor recommends them. Their service is terrible and the staff is arrogant and not helpful. I have had three interactions with them over two years and each time it was the same thing. When I complained …
This 1 star rating is actually to much for this company. Horrible customer service, never keep records update of conversation with patient, always a diferentes version of procedures are giving each time you called them… and I can keep adding more.. overall, if you can choose a diferent provider I think you will do better.
BEWARE!!!!! THIS COMPANY IS HORRIBLE!
Billing system is in complete disorder …
Terrible, these people are the problem with health care…changing their name to avoid the truth won’t help! Thiefs!! Stay away!
They were very helpful with my visit and made it pleasant. Went over with me about the machine and paperwork. No complaints.
Dose anyone that this place know what CUSTOMER SERVICE is???? Had a young woman hang up on me…..Had a SUPERVISOR try and tell they were having phone problems….. The phone call was recorded you can CLEARLY …. Hear someone picking up …
this company is not customer friendly and I don’t think they know their job. My husband is on medicare and was issued a wheel chair when he lost one leg. Bennett didn’t bill correctly and now they want over $500 for this chair. They said …
SCAM COMPANY!!!
We have had nothing but issues with them. We ordered replacement parts and they gave us the wrong ones, we had to help their “specialists” order the correct …
They are totally rude and unhelpful. Asked them to walk over to the fax and call the insurance company and they wouldn’t. They assured me they would call the next morning to process the prescription and they didn’t. They are lazy and don’t care about their client’s needs.
Bennett Medical Services is the worst company ever. They are also rude. When I went in for my first appointment the lady at the front ran the wrong credit card for my payment. I’m renting a Cpap machine from them and I have one credit card …
I am a RN, I have been attempting to get portable tanks for my pt for over a month, I was told it would be delivered, they were never delivered, no call back or anything. I had to reach out to them again and then was told they didnt have …
Initially, the service seemed great…they were very helpful. Now, almost a year later, I get an automated call saying there is a problem with my account. Contacted the company, and they had no idea why the ‘automated phone system’ called. …
Not a fan of the location here. Originally given the wrong equipment or that’s what i was told. Then told it would be covered and got charged. Corporate took care of it though. The woman that helped me at the main headquarter in Reno was amazing. She got five stars this location none. So average of the two…..
If i could give 0 Stars i would. Hospital put in an order for device for my 16 month old, 2 days later and hundreds of phone calls to the office, still nothing. Wont return messages, wont get back to you, and they dont care about the …
Laura, a rep from this company called me from an out of state # to tell me my 10am order from yesterday had not been delivered because they were given the wrong #. …
I’d give it no stars, but you can’t. This place has no clue what it’s doing, waits months to bill you, CS is rude and always has to go “to their supervisor”…find a different CPAP company fast!
Just wondering how their business operates;looks like nobody is there. when you call them you’ll get no answer,or it’s always a voicemail.i won’t even give a star as a rate.service is just horrible!
Lost the machine with my results from my overnight breathing test and I was told my nebulizer machine would be here in 2 to 3 working days and it’s been 5 days still no nebulizer machine so unprofessional,now I was told Monday it was to be …
I rarely write reviews but I think it’s needed to save people grief from coming to this place. Unfortunately, I had no choice when I first got my CPAP machine. My doctor told me I had to go here. I’ve regretted it ever since. Being a …
Every time I tried to use them to get my nebulizer or my wheelchairs or whatever maybe they have always been curious and my boys can kind and is always show up when they were supposed to show up with what they were supposed to show up with I recommend them more than anyone else in the valley
Megan took the time to go over everything about my new machine with me. She was very professional and personable.
Some people are helpful others are not. It all depends who was at the front desk. Had to get supplies from them four times. Twice no issues. One time there was a two month delay. They blamed my insurance. The second they blamed my insurance …
They talk a pretty story, but when it comes to actual service they lack big time. I had left messages to Magda supposed office manager, no response…. what a joke. She even mentioned that she was the manager and assured me that she would get this going. She would be a good used car salesman.
Absolutely group of people that have no clue how to help patients! They pretend to be busy yet place is completely empty and no one answers phones or does anything to help…VERY RUDE!!!
Was overcharged nearly $200. Will not return phone calls. Can’t get a live person for billing. Had to file a dispute and stop payment through my bank. Avoid at all costs.
Everyone very courteous, friendly, helpful – they efficiently conferred with my doctor and insurer to get my forms and paperwork effectively completed quickly and am very happy with my wheelchair! The best!
The absolute worst customer service I have ever experienced. It took over 30 days of calling repeatedly to find out that our unit was a rental. The billing is cryptic and does not identify any sort of monthly billing plan or rental period. …
Another unhappy customer… called at least 10 times consecutively until someone answered my call. The person I talked to end up transferring me to another extension. As I was put on hold, my call end up on a voice mail and stating they …
I did not get my supply thru the mail. Now Bennett says I need to go thru the delivery company why I did not get it. If you are older and need to have things sent, or just hurt enough to u need help. Don’t use this company, they don’t care if you don’t get it. Not there problem! Shame on you!!!
Use to be fair place to do business with. Now they are automated and suck, next to impossible to order supplies. Unless you have all day don’t try to call. Sad to see this Happen! Guess the next thing is I will have to go fill my own tanks!
1.They never answer the phone 2. Poor customer service 3. Poor selection of supplies 4. Poor knowledge on what’s needed for supplies. The only way to find out what you need there is to drive down to find out if you need to see your doctor …
I was charged for items which were not delivered. When I called to discuss the issue I was sent to voicemail and never did hear back from them. They did however make a Medicare claim. Fortunately, I found a reputable DME supplier after my experience with Bennett.
Not very responsive to calls for oxygen tank replacement. Two calls, no response. The patient even called but received no call back. Not a very reliable company.
WORST CUSTOMER SERVICE!!! I’ve called multiple times and left multiple messages and have never received a return phone call. Unacceptable for a company that deals in healthcare.
Promise to pickup item, and they arrived on time. Courtesy call to me and very polite. Great customer service and pickup.
Worst customer service. All they want is your $$$. They never called me back and then they said messages were left. Get your medical supplies somewhere else.
I just had a Saturday appointment. I was treated politely. Everything was explained in detail. I had an issue with my insurance and the person helping was patient and made sure everything was resolved before I left.
do a good job only fall back is they do not have a pahrump location and only deliver to pahrunp once a week and if you have a problem with equipment it could take 2 days to get help.
Friendly and highly educated staff. I witnessed first hand the staff going above and beyond to help their customers. I had an excellent experience and most definitely will be going back for all my durable medical equipment needs. I recommend this place for all ages.
Esther and Megan Combs were fantastic to work with and got my mask fitting just right. Great service here!!!!!
The worst customer service ever! Placed an order on line and they couldn’t figure out how to ship it to my house. Kept calling me at the wrong number and I was never able to get a live person on the phone. I’m going elsewhere. Don’t …
Absolutely horrible and they have terrible customer service. I have given them enough chances. Every time I talk to someone they blame someone else for not being able to help me. Every time I am there I hear someone else with another horror story begging them for help. Just all around a terrible company.
Absolutely terrible customer service. Only one that is any good is Art. For a company that provides for life saving needs they show zero compassion in every interaction. They absolutely could care less if you receive services. They act as …
This is the worst worst company to ever deal with. It has been over a month and I still do not have my medical supplies. They are rude, incompetent and do not care about the people they are suppose to be helping. What a joke, run as fast …
Definitely deserves zero stars but unfortunately I had to give 1 star. This place lives up to their bad reviews, they don’t care about service at all. I am switching to a different company and hopefully you read these reviews first and just go elsewhere.
I’ve changed my masked 3x, they have always helped me. They explained everything to me with great attentiveness and never an attitude. I have been going to AA Medical on Rancho for going on 5 years, what a great company!
Horrible customer service .have Medicare, been going back n forth with them for over aweek.. I need wheelchair due to broken knee cap. Drs. Office said they faxed them what they need to process 2x . Just called put me on hold for 8 mins no one came back on phone. DO NOT Recommend this company to anyone!!
We’re visiting from out of town and had problems with our cpap. We dropped in with no appointment. The young lady who greeted us went out of her way to get us what we needed! The RT was very friendly and helpful as well! No wonder my mom told us about this place! Would recommend in a heartbeat!
I felt safe,my temperature was taken righ away.Unfortunally , Brandon was very impersonal I was expecting to be measure but ¡ it did not happen!
I was there to find out why my mask blow air in differents ways when I wore it …
Your customer service is horrible.Been waiting 3 weeks for a cpap machine just to learn my secdonary insurance is out of network. Hello i have 3 insurance. Would not recommend you to anyone
IF YOU WANT AND NEED TERRIBLE SERVICE TO RUIN YOUR DAY, “USE AA” MEDICAL. When they can’t or don’t wish to answer your questions they will say to please hold for a supervisor, and hang up on in after you have waited.
They pushed a bulky mask on me even though I asked for the more comfortable mask that I did my test with, and the receptionist hung the phone up on me and would not answer the phone when I called to replace the the mask.tgey called me back …
The techs. @ Adapt Health, of North Vegas are always so good to me. My tank deliveries are in and out of my garage. They pick up and drops off with a caring and friendly attitude. Love you guys!
Horrible customer service. I was quoted $115 with my insurance but was charged 3 times that when I got there. When I inquired about the discrepancy I was told I should call my insurance and come back another day. Then they tried to give me …
Abusive: wish I could write otherwise. Should be closed by the Health Department. I delayed a trip for 10 days only to find therapist…who has been out for a long time…,according to staff…still failed to appear. The stafff, lead by …
Rudy helped us at the hospital and Jerry came to our home to help with my oxygen. They were both great and thoroughly explained each device. Great service!
Absolutely awful! I’ve been trying since July to order a new CPAP mask and tubing. They first said my prescription was out of date (I’ve had this machine for a dozen years and re-order regularly, but suddenly the prescription is out of …
Horrible service. Took forever for them to contact me so that I could schedule to have the devices I needed delivered. They didn’t deliver the devices I needed on the day I was told they would be delivered. Mind you, I took off work to stay …
NEVER USE THIS COMPANY
COVID the newest excuse to AVOID helping someone for any reason.
I came here for a medical purchase but forgot the prescription. …
I like Jamal very much very helpful with my tanks due to the o ring had fone bad. Very fast as well. He also had a great attitude! Very happy with today’s delivery!
I’m a CPAP machine user. As far as replenishing supplies I have had no problems. About every three months they send me an email asking what I need. I respond by email or telephone if I have a question. I’ve changed the mask out and …
If negative stars were possible I would definitely being leaving that. This place is just ridiculous. They have been billing us for equipment that we NEVER received. We have called numerous times sitting on hold for extreme amounts of …
Alex Estin serviced my oxygen machine today. I cannot say enough good things about this young man. He is so knowledgeable about the products he services and truly loves his job. Alex answers all our questions, he is patient and most professional. If I could give him more stars, it would be a 10.
Want to share my five year long experience with AA medical. For the most part really good care however went through some rocky stuff when Adapthealth took over took couple of trips my pulmonologist to get things on track. Service and care is now really good thanks to the staff at AA medical.
I had to get a new CPAP machine the company that did the sleep study referred AA medical to get the machine everyone was so nice the person called me made it so easy to set up an appointment when I got there the receptionist was so nice and …
Since my wife does not yet have Part B I asked about charges. I was told that it was $175 a month. I asked how much it would be if she had Pert B. I was told that if she had it and was qualified (she was) they would charge Medicare $90 a …
AA Medical representative Christine was delight to work with. She has a thorough understanding of the workings of the CPAP equipment and was able to provide her insight, counsel and experience to improve my treatment. She is an …
We were told same day delivery… We did not get it the same day. In fact I had to call at close to 3am to even get the items delivered. We received them at 4:30 am after rearranging our entire schedule to be home for the delivery. Due to …
My son was issued a machine in Oct 2020. 2 night ago his machine had a problem called the number on the machine after hours. Apparently someone is supposed to call back the next day. Nope. Tuesday Today I call and they knew my son needed …
I would not give them any stars if it was possible. I received a CPAP machine which came with a 30 day free exchange if I wasn’t happy with the mask type. I called within the 30 days to there supply department which was apparently the …
Worked there in 2016 for a month! The worst bunch of people I’ve ever come across! When I need a good laugh I look up their reviews! So, I see they still suck! Sadly they only care about money and not the patients! The owners were nice, but the “VP” was a nasty old bag! Lose the big pink bows KS!
My wait time on the phone was nominal. A delivery time for my mom’s E tanks was set for the next day. The next day the delivery driver Gerry, called before delivering so I could meet him at my moms house. He was professional, respectful, …
Gerardo helped me out, I got there at 8 am when the lady on the phone told me they opened I was already late for work due to their opening time and stressed out. When I got there I peeked my head in and no one was there except Gerardo. He …
DO NOT DO BUSINESS WITH THIS COMPANY. I would give it 0 stars if I could. They have the WORST customer service and only read from a script no matter what the issue is. Their responses consist of “uh huh” and “I understand”. Absolutely …
They stepped up and saved me from a very complicated delivery with another company. There was a little confusion when I got there but they resolved that issue quickly and without hesitation. I walked out with my new CPAP machine and and now a very happy camper.
This was my 1st time here. I was here to receive a cpap machine. So needless to say I was alittle nervous. Barbara was my service technician. She was so kind and patient. She helped me to find a mask that works best for me. She explained everything very well to help me with my new machine. Thank you again Barbara!
If I could give no stars I would. Had an appointment at 4 on a Saturday. Called in the morning to see if I could come in earlier, they said no. Got there at 3:30, door locked. Called and the girl said she would let them know I was here. 4 …
I am extremely disappointed with your customer service I was continually hung up on and then I was transferred to California the 3rd time when I returned my call I was left on hold I was trying to confirm delivery of my concentrator for the …
AA Medical and Bennet Medical are both part of Adapt Health. When they are on top of things, they are a very good company to deal with; however, this is a fairly rare occurrence. In the last year, AA Medical has been sporadic at best in …
This is a fraudulent company do yourself a favor and find someone else. I am contacting my insurance company because of the fraud their employees committed
I finally got an appointment after months of trying, sadly with my insurance I have limited options of where I can go get my cpap. Be prepared to get an appointment for months out, plus they don’t do reminder calls. Make sure you get it in your calendar. Getting a live person on the phone is hard. Just try to go somewhere else.
I had a CPAP emergency and Lucia and Jerry took care of it immediately. They were so kind and helpful.
My mom has been a patient and has been serviced by AA Medical for a number of years. Previously we’ve encountered little to no customer service and tons of frustration. This past visit, we experienced the best customer service by Julie. She …
Very disappointed dealing with AA Medical & Insurance Authorization process. Hava right ankle compound fracture requiring immobilization cast requiring special / leg extension. They delivered standard size wheelchair (18″) that barely …
I have had nothing but a headache from this company. It has been 2 months since I have been ordered a CPAP machine. It has been a constant struggle. From my name being misspelled, and having to be resubmitted through insurance, machines on …
Very friendly staff, good communication about the cpap machine. They where very patient due to my husband has a hard time walking.
One of the worst services ever. Get supplies late every month and no one seems to care.
Then you call and they pretty much tell you to wait. …
I have been trying to get my account transferred from CO for a month. Every time I call they tell me it takes 2 to 3 months to get entered in the computer??? Today they said everything was sent back to CO. I am very sorry I need to deal with these people but I have no choice. They do not know what they are doing.
I would like to give a big shout out to Jerry Arnold! I had an appointment with him yesterday and was extremely pleased.
He took his time with me and figured out exactly what was wrong with my Cpap. …
Great company to work with. They make my cpap needs so simple. They even remind me to reorder my supplies. Definitely recommend!
When I reordered they sent me the wrong supplies. Cannot talk to a person without having it recorded “for training purposes”. I am not okay with my personal medical information being recorded for training purposes. When you ask them to turn …
AA medical was used by Las Ventatus to supply wheelchair and transfer bench. Driver was excellent but company Sucks!
Wrong size wheelchair was ordered by Las Ventatus. …
I’ve had the worst experience. I’ve been trying for almost 2 weeks to get a nebulizer. There was a day I tried to call but every time the person would answer the phone and hang up I tried six times. The average weight to get off of hold is …
Worse company ever!!
Please do NOT lose your time with them!!
I got a prescription for stocking socks and went to this place on 9/22/2022 and …
Very good company. Sylvia marina Julie, Samantha, Billy Lucia Stephanie all amazing people to work with nothing but the best. A’s all across the board for them. Talk about people that do their job and do it a Good Way, AA medical does the best thank you guys.
The medical staff was generally ok and no large complaints about my visit. However they have no idea what they’re doing in the billing department and are borderline fraudulent. Initially they wanted to charge me hundreds of dollars …
I just had knee surgery the other day. They delivered me a walker and shower bench to the hospital before discharge and as soon as I put the shower bench in my shower the main screw fell out before I even sat on it. It’s supposed to hold up …
Asia was so helpful and professional while walking through the particulars of my insurance issues for a medical device! Awesome !
Can Cooper helped me with the machine and mask. Very professional, …