We signed up for AAA membership today and not only are the rates amazing but the service from the customer service Rep Gwondolyn Younger in the Wilmington branch was phenomenal! She was very knowledgeable, friendly and helpful. She made this experience and transaction very easy. Thank you for your awesome services Gwen!
Wish I could have been notified that my AAA was no longer allowed to be used , after my family and I got stranded n they towed my car n asked a few hours later to get it towed to a shop I was told I used up my privileges and my family and I …
Outsourced calls overseas, but the bosses in DE says they don’t. Ripped off with towing charges with plus membership, membership renewal fraudulently doubled, dozen calls, many transfers, not fixed.
HORRIBLE COMPANY, HORRIBLE PLACE . You should avoid this dishonest company if you can. This company deserves zero stars but they don’t have that option. Horrible customer service and their employees are rude, arrogant, unhelpful lowlife …
This is so disheartening. I remember when I was young my mother relied on AAA for our roadside and road trips across the country. We wanted to join and also cover our daughter. I think I’m going to give my auto insurance a checkup.
Always have great service. Barbi helped me get my trip to Portugal organized by booking the flight and with travel insurance. I wouldn’t go anywhere else.
ZERO stars is what these USELESS arrogant obnoxious FRAUDS DESERVE. Save your money and take your business elsewhere. Whatever they tell you about “service “ is a complete lie. If you want a snide arrogant tow truck driver / company that keeps you waiting for about TWO hours use these crook.
After many years of membership I got a free road assistance through my Car Insurance Cia. When called AAA to cancel and be reimbursed, I was told there is no reimbursement!!!! And my membership just got renewed!!!!Talking about definition of a schem!!!!!
The people were super friendly and very helpful. I did not have a membership and only need an international drivers licence but after hearing all the benefit , I signed up. Very happy.
Exceeds expectations! First thing you notice when you walk in is the bright and clear layout – Service, Member Services and Insurance. Went in to pay registration and update address and it took less than 3 minutes to have the new …
I have not been a AAA member for more than 10 years, but still keep getting their membership forms. I had one year where they went into my banking account and stole money from me to pay for membership fees. I’ve never done electronic …
I went to use a gift card purchased during a “No-Fee” event about 2 years ago and found out the value has evaporated. I bought several cards at that time and have given them as gifts over time – now I don’t know if I gave people empty gift …
The customer service agents need to pay attention to their attitudes!
I had to speak with 3 agents (1 on the Premier desk~ very snooty, 2 others in The Wilmington branch office, 1 very nasty the other quite professional) to find …
My new car insurance provides roadside assistance so I sadly had to cancel my AAA membership. I spoke to a very rude supervisor and he told me that THEY will keep my money, which is $76. I am currently unemployed and this money is ours …
Do not purchase Disney tickets from this AAA. Long story short, they admitted to having a bad batch of Kids Disney tickets they neglected to get rid off. They sold me voided tickets. They offered me a refund because they were aware of the …
Mr. Tim Mayes was the gentleman who helped with my dads car. My dad passed away and I was trying to drive it at least once a week, but forgot to and of course the battery died. Mr. Mayes took the time to explain to me the importance of not …
Used the towing service yesterday for the first time in several years.
I only wish I could give them a 6. I had my truck at Sears in the Concord
Mall to have tires installed. They called me to tell me that I had a brake …
Called AAA when my wife needed a jump but that didn’t help so we had it towed to the local AAA shop. that shop said the entire wiring harness had to be replaced for about 1k parts and labor and fees. I didn’t believe it so I had it towed …
Wow Ryan Williams at AAA Wilmington, DE location is amazing. He was SO helpful with my errant intl. drivers license app. He found it, kept me updated and it’s en route to me now. I truly wish there were more people like him!! I see he has …
Ordered an amazon package to the locker here. Was delivered at 4:59 when the building closed at 5. I was not able to pick up the package when I came at 5:30. Why was the locker not in an area where people can get to it? What’s the purpose …
I have been with AAA since 201 and have received great service. The receptionist when I called in the other day was very professional, understood my needs and as a result of being a long-standing patronage was able to offered me a discount …
I have been a AAA member since 2017, included in my membership is towing service. On 4/11/22 I contacted AAA several times for a tow and/or a spare tire change during a break down in Virginia. Between 4:30am when I initially called and …
Called the Wilmington AAA office twice today, this morning and again this afternoon to request a trip ticket. Both calls were transferred to Maryland. I was told I should go in person to the Wilmington AAA office because the AAA …
I have been an Excellent customer until my atm card got stolen. No one from AAA office ever called me to notify me that I needed to enter my new card. So when I realized that, I called and gave them the new card then I get a large bill and I can no longer do monthly! I am now a Former customer.
I would actually give no stars. I would advise no one to ever have AAA service because they clearly do not care about the mental well-being of their customers or potential customers. This company has consistently for the last three years …
We signed up for AAA membership today and not only are the rates amazing but the service from the customer service Rep Gwondolyn Younger in the Wilmington branch was phenomenal! She was very knowledgeable, friendly and helpful. She made this experience and transaction very easy. Thank you for your awesome services Gwen!
Reliable services
Lovely helpful staff
Excellent customer service
On time and e. Excellent service
Very Awesome, Tina is amazing 👍👍👍👍👍 …
GREAT PLACE FOR AAA COVERAGE!!
Friendly and helpful staff.
Great help, quick service
Friendly,fast,efficient,everyone so willing to help. Mission accomplished
Very spacious and helpful staff. Free parking.
They provide great insurance service and support in all the different ways.
9 to 5 and CLOSED on weekends???! I guess working people are too busy working to go on vacations!
I work as Mail Associate for 20 years this August.
Ryan at the wilmington AAA office gave me outstanding service.
Well it’s great turnaround but pricy …
The agent was wonderful with helping us get set up with car insurance.
I waited 3 hours for help to change my tire due to a flat why does it take so long for help in pouring rain
Horrible customer service. Claim adjusters and appraisers are rude. Never return phone calls. You have to call a few times in order to reach someone.
Wish I could have been notified that my AAA was no longer allowed to be used , after my family and I got stranded n they towed my car n asked a few hours later to get it towed to a shop I was told I used up my privileges and my family and I …
Always treated with a smile.. I can tell through the mask
Cost me $175 to have a tow because I was not with my vehicle. For shame AAA what if I was on my way to the hospital
Outsourced calls overseas, but the bosses in DE says they don’t. Ripped off with towing charges with plus membership, membership renewal fraudulently doubled, dozen calls, many transfers, not fixed.
HORRIBLE COMPANY, HORRIBLE PLACE . You should avoid this dishonest company if you can. This company deserves zero stars but they don’t have that option. Horrible customer service and their employees are rude, arrogant, unhelpful lowlife …
Manager greeted us with a smile. The agent who assisted us was pleasant also, and we were on our way in no time- all set for our trip.
This is so disheartening. I remember when I was young my mother relied on AAA for our roadside and road trips across the country. We wanted to join and also cover our daughter. I think I’m going to give my auto insurance a checkup.
Always have great service. Barbi helped me get my trip to Portugal organized by booking the flight and with travel insurance. I wouldn’t go anywhere else.
ZERO stars is what these USELESS arrogant obnoxious FRAUDS DESERVE. Save your money and take your business elsewhere. Whatever they tell you about “service “ is a complete lie. If you want a snide arrogant tow truck driver / company that keeps you waiting for about TWO hours use these crook.
It was great Jennifer was very good and really nice
Pay for premier RV they after 2 hour’s
After many years of membership I got a free road assistance through my Car Insurance Cia. When called AAA to cancel and be reimbursed, I was told there is no reimbursement!!!! And my membership just got renewed!!!!Talking about definition of a schem!!!!!
The people were super friendly and very helpful. I did not have a membership and only need an international drivers licence but after hearing all the benefit , I signed up. Very happy.
Exceeds expectations! First thing you notice when you walk in is the bright and clear layout – Service, Member Services and Insurance. Went in to pay registration and update address and it took less than 3 minutes to have the new …
Gwen helped me with my AAA international drivers license & also gave me alot of useful information. Thanks Gwen you made my day!
I have not been a AAA member for more than 10 years, but still keep getting their membership forms. I had one year where they went into my banking account and stole money from me to pay for membership fees. I’ve never done electronic …
I went to use a gift card purchased during a “No-Fee” event about 2 years ago and found out the value has evaporated. I bought several cards at that time and have given them as gifts over time – now I don’t know if I gave people empty gift …
The customer service agents need to pay attention to their attitudes!
I had to speak with 3 agents (1 on the Premier desk~ very snooty, 2 others in The Wilmington branch office, 1 very nasty the other quite professional) to find …
My new car insurance provides roadside assistance so I sadly had to cancel my AAA membership. I spoke to a very rude supervisor and he told me that THEY will keep my money, which is $76. I am currently unemployed and this money is ours …
Do not purchase Disney tickets from this AAA. Long story short, they admitted to having a bad batch of Kids Disney tickets they neglected to get rid off. They sold me voided tickets. They offered me a refund because they were aware of the …
Mr. Tim Mayes was the gentleman who helped with my dads car. My dad passed away and I was trying to drive it at least once a week, but forgot to and of course the battery died. Mr. Mayes took the time to explain to me the importance of not …
Used the towing service yesterday for the first time in several years.
I only wish I could give them a 6. I had my truck at Sears in the Concord
Mall to have tires installed. They called me to tell me that I had a brake …
Called AAA when my wife needed a jump but that didn’t help so we had it towed to the local AAA shop. that shop said the entire wiring harness had to be replaced for about 1k parts and labor and fees. I didn’t believe it so I had it towed …
Wow Ryan Williams at AAA Wilmington, DE location is amazing. He was SO helpful with my errant intl. drivers license app. He found it, kept me updated and it’s en route to me now. I truly wish there were more people like him!! I see he has …
Ordered an amazon package to the locker here. Was delivered at 4:59 when the building closed at 5. I was not able to pick up the package when I came at 5:30. Why was the locker not in an area where people can get to it? What’s the purpose …
Great service here, amazing range of things they can do for you … and free coffee!
I have been with AAA since 201 and have received great service. The receptionist when I called in the other day was very professional, understood my needs and as a result of being a long-standing patronage was able to offered me a discount …
I have been a AAA member since 2017, included in my membership is towing service. On 4/11/22 I contacted AAA several times for a tow and/or a spare tire change during a break down in Virginia. Between 4:30am when I initially called and …
Called the Wilmington AAA office twice today, this morning and again this afternoon to request a trip ticket. Both calls were transferred to Maryland. I was told I should go in person to the Wilmington AAA office because the AAA …
I have been an Excellent customer until my atm card got stolen. No one from AAA office ever called me to notify me that I needed to enter my new card. So when I realized that, I called and gave them the new card then I get a large bill and I can no longer do monthly! I am now a Former customer.
I would actually give no stars. I would advise no one to ever have AAA service because they clearly do not care about the mental well-being of their customers or potential customers. This company has consistently for the last three years …