Overview: The American Automobile Association (AAA) is a federation of motor clubs across the US & Canada. It is a non-profit member service organization with nearly 54 million members. It is currently being headed by Marshall L. Doney, President & CEO, and its headquarters are in Heathrow, Florida. History : The American Automobile Association was formed by nine major motor clubs in 1902. AAA initially dedicated itself to safe and efficient road transportation that is affordable for everyone. AAA has expanded its services over the years to a wide range of fields like insurance, travel agency services, finance, member discount programs, taxation and publishing. Here’s a quick look at AAA’s insurance services. Main Insurance Services : Auto Insurance – AAA offers members access to reputed automobile insurance. Membership with AAA can pay for itself with a variety of services and discounts on auto insurance, including vehicle discounts and driver discounts.
| Thursday | 9AM to 5:30PM |
| Friday | 9AM to 5:30PM |
| Saturday | 10AM to 2PM |
| Sunday | Closed |
| Monday | 9AM to 5:30PM |
| Tuesday | 9AM to 5:30PM |
| Wednesday | 9AM to 5:30PM |
10501 Montgomery Blvd NE, Albuquerque, NM 87111
(Translated by Google) rob taylor
(Original)
Rob Taylor
(Translated by Google) Very Efficient Claim Service
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(Translated by Google) Very good place excellent customer service
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Very helpful
😁😁😁😁😁😁💯 …
Nicest folk anywhere
☯️ Bravo Zulu! ☯️
Wonderful service
Best personal attention
Worst service ever
Good people.
Great place!
I love aaa
Friendly
Good price.
AAA is very helpful
Treated like a king!
Very helpful!
Super customer service.
Awesome services!!
Great service.
Friendly = Helpful
Very good service
Member for 22,+ years
Excellent , professional service
Helpful.
Good service very helpful
Most helpful staff!
Always go here for our vacation maps
Diane Kay is wonderful
Friendly, helpful staff.
I was on the 3rd floor at a meeting.
Everyone should get AAA.
great customer service and a great service
Always very helpful and knowing
Insured for 2 years and counting.
Great customer service!!
Service is very good
Customer service is awesome
Full service. Helpful staff.
Trip tiks -when the cell phone dies – ANALOG!
Very helpful thanks
Best price best service!
It,s nice
Do not pay their claims.
Nice people great value
Great folks – very helpful.
I appreciate the good service!
Cheap as the mvd. Fast as the express.
Great insurance company.
They go far and beyond what is expected
Having a AAA membership is extremely conferting!
Poor customer service even as a member.
Great service thank you
Very helpful.. lots of good information
I got a triptik and was in and out
Did you know that they did vehicle licenses
Very helpful, friendly and professional
I love the emergency road side assist
Staff was very helpful.
Always helpful always friendly
Great for all insurance needs
Great staff here. Help you with whatever you need.
Jeremy was nice to talk too
Great info and maps help.
Adrian was very informative and courteous.
Good prices and service
efficiency , professional, good customer service, amen
Good for towing service and more.
Phoned and no one seemed to know who to transfer me to
Have you ensured with this company for some time period
Very helpful getting passports
They don’t work well with there long time customers
Awesome Good Job Steve is Da Man!!
Quotes are good. Employees knowledgeable
Great insurance good timely service
Awesome staff and very courteous!!! Highly recommend
Fast check-in but had to wait due to covid-19
Megana was good. Adrian is good too. Good people
Very helpful. Got more accomplished than I expected.
Some there cool sometimes there not. Like the casino.
The clerk was helpful patient and knowledgable
Crappy customer service. I was drafted twice in 1 month and they would not return second draft. How is that right?
Very good insurance and road side asst comes in handy
The staff is always friendly, professional and caring.
Great customer service! They are so helpful
I am always impressed with AAA customer service.
Not to busy of a place but always a long wait.
Lets just say… So far its better than Geico!
Its AAA and what you would expect. Not thw friendliest service I have ever had but acceptable.
Not very anxious to help an out of state traveler. I wouldn’t go back.
Not professional when it comes to auto insurance .
very unpleasantly and rude.
Helpful people, clean office and prompt service.
So HAPPY we are AAA members. They go out of their way to help us here.
Easy parking and access to the building. The employees are always very pleasant and helpful.
O, over priced over rated, will be getting other insurance somewhere else without membership clause
SHE WAS AWESOME WE ARE ALWAYS TREATED WITH RESPECT.
Amazing customer service, short wait times when I went
The tow truck driver was great! Friendly and prompt!
I like that with paying for the AAA membership my car insurance costs less
Usually fine.Not this time.Meanest old gal we ever met.
Incredible customer service, timely towing, a great all around company!
Nice people they seem to get the lowest price for my auto insurance
AAA is half the price of all the others. Love the towing service as well!
Very friendly. Received service quickly
Great customer service.. George was Awesome.. He helped with membership.. He was very professional and helpful..
Last call I give toke one hour and never answered… Was very disappointed here in New Mexico USA 😠 …
Prompt and helpful with towing my stalled car at night alongside a highway.
AAA took care of business quickly without any B.S. !
Good agency. Have used them for years.
I went in for maps and they have fishing and hunting license too. The person was very helpful
I enjoy having the road service with AAA Insurance. They’ve saved me several times!
Always nice and helpful. I have been a member for 20+ years and never regretted it.
Good experience and great help and the customer service well knowledge and helpfull
Brenda was very helpful with renewal of my membership and emailing cards.
Went to register vehicle. In and out the clerk Finally was great very friendly.
The service is very professional!!! Thank you. Kevin is very nice.
I use AAA services several times a year. When I traveled to Europe I got an international driver’s license.
Fast, friendly and reliable service for road maps, travel agent for planning international trips, for exchanging US Dollars into foreign currency, and for roadside assistance when the car gets stuck in mud or a ditch or in a breakdown
Worst insurance I ever had and the worst customer service …constantly they were messing up on my monthly bill and they would always have problems finding me in the system..then they raised my insurance for an accident that was not even my …
The vet is good and fast. Even with a lot of people the service is fast. The service at the front desk could be faster.
Can’t get anybody to answer phone this afternoon. Went in this morning at 9:10 am to speak with travel agent, other than nice woman at check In desk, I guess nobody was available so left 9:35 am.
As of today 4/27/2021 I have been waiting for over seven weeks for a premium refund. Horrible service!
They have different programs an at great prices. It’s not just for the Elderly is almost for everyone. Try reading on line plus in person they explain alot.
Great agency. Highly recommend them for all your insurance needs.
These folks are AAA. My wife went in and got actual paper maps for the places we are preparing to go. Google maps is great, but having a real map can be so useful!!
Terrible people to deal with.Very unprofressional.The manager Brandy acts like a child.Worst organization I have ever dealt with!
Customer delight! Great travel books/brochures at reasonable (some free) prices!
AAA has been dodging me for 3 weeks when I was finally able to get a hold of them they said that they won’t be able to get the police report for another two more months shaking my freaking head
A good place to get maps, travel guides, insurance and to book your vacations. Fast and friendly service.
Such good help, no waiting, planned a trip with them and will continue to do so.
Good service. A little bit waste of time and money as I won’t need my “international” permit here in England. Paid $70 only to get here and be told that I won’t need it.
Definitely helped me out of another tight spot. Tow service showed up in 15 minutes!! What would I do without you!
Im soo sad to say AAA failed me today i call for roadside service and find out the member ship we pay for is good for 4 calls only they dont want to help me and Andy worst agent over has been no help with the claim process he doesnt even return our calls and the manger is on a vaction for 1 month also no returning our calls
Very helpful and nice. Transferred my title and registered my vehicle fast and cheap. Also quoted me about half of what I currently pay for car insurance.
AAA has taken care of us for 28 years. 💪👏 they are the best where ever we go. Thank you all at AAA. Merry Christmas !!! …
Aaa is really fantastic i really enjoyed looking around and talking to the staff, they were really helpful and knowledgeable and helpful in planning my trip.
They are great. Always fix any issues that happen with my insurance needs.
Transferred our insurance last year….no problems with the transfer and AAA Cut our premiums in half and we now have better coverage with a lower deductible….good service as well.
Montgomery Branch is not very helpful to the current members that need help regarding their policies. Left a message for a manager as well never received a call back.
The gentleman that I spoke with in reference to obtain a vehicle quote for insurance and homeowners quote for insurance was ridiculously high I don’t understand how he actually asked me if I still wanted him to send me the quote for purchase
I wish they had a zero stars option. Horrible customer service at this location. I love my AAA membership but will NEVER visit this location again. Nothing but hassles, every time.
They never showed up and left me and my three kids in the freezing cold, I was last told they are working on figuring something out! After 4 hours I flagged down a trucker he had bolt cutters and cut my spare off which now is completely ruined!!
Seems to be understaff! I don’t know how many times I heard we’ll be with you in a sec! There sec turned into more than 10 minutes.
Abysmal. Stuck in a circular telephone cue for 15 minutes listening to music click on and off to ask a simple question: Do they offer International Driving Permits. Cannot bypass the answering system to access an operator. Finally forced to a message system.
Thank you for taking my payment so quickly.
I got my car insurance with Marvin Becker. He was really nice and did all he could to help me.
AAA is outstanding service for all my vehicles needs. Excellent customer service 👏 …
UNBELIEVABLE!!!!! We moved all our policies over a year ago. It’s been one problem after another! They ‘say’ they’ve notified our loan holders on our vehicles then we repeated get letters from our credit union that we have no coverage and …
If you call the main number, all options on the phone tree take you to insurance! They take a message and promise someone will call you back, but they don’t.
Luis did a wonderful job of taking care of my grandmother in Rio Rancho! Her car had died all the way in Rio Rancho and he was so super concerned and attentive when it came to getting her taken care of . He even told her to call him when she got home! Thank you so much Luis for taking care of my Grandma
My reason for visiting was to have notary work done. Employee was professional and thorough. Just be prepared to wait your turn due to Covid requirements.
Finley at AAA was outstanding. He provided true customer service, and went above and beyond in being helpful, accurate, and timely. Thank you Finley!
I just had the best encounter with the security guard I know my car and valuables are safe he worked for New Mexico Protective Force. Great guy.
Incompetent and time consuming.
Move to New Mexico on 6/1. Membership from Texas due to expire on 6/8. Go to the NM office on 6/6 to renew. Rep takes payment applies it to TX membership then …
Opens at 9. Which is a good start to the morning. Was taken care of immediately. If you need great insurance look for Jeromy H. He was very exponential in providing me with the insurance information i needed and he is very willing to help or answer questions you may have.
They continue to raise your rates every 6 months. Even with no accidents or tickets. Do not provide your credit card information to AAA. They will charge your card multiple times without your permission. They also provide horrible customer service!
I have been a 20 year member, with RV extra cost, bought a RV and needed a battery jump start, they dispatched a small wrecker, they tried to talk me into an extra charge tow to a shop, 12 miles from me, at an extra charge, Not Cool, I called and talked to a on call Manager, Not Cool. waste of time
Normally would rate them higher but internal miscommunications had me do triple the work in getting a policy renewed and faxed to landlord.
It’s ok, I guess, too bad there’s not more nice people. These people fail to send inquiries to my p.o. box so I have to go in person and do the work for them. There’s a crooked guy Joe Richardson an agent for AAA NM who lied to me twice and …
Everything has been great here besides the agent my family and I had named Andy the claims adjuster. He was extremely rude right off the bat and I felt as if I was being interrogated and he was constantly interrupting me and being unclear …
It was rough going..when I first signed up…wrong address ,then my account got drafted 3X’s in 2-3 weeks apart…but, there was an AWESOME young lady @ AAA that straighten everything for me!!…no more worries!😀 …
Dissatisfied with Pablo, an agent he and I discussed and then agreed on coverage and a price for my two cars and the deductibles on each for Comp and Collision at $250 comp and $500 collision, after I paid him for the coverage and he sent …
I had been a long term customer with AAA, inheriting my car insurance through my parents starting as a 16y/o. I continued with them as I went my own way and even bundled my home and auto. My husband and i decided to see what other companies …
Helpful and courteous, however the clerk unable to help. After he was unable to complete a VIN inspection because he could not read the VIN on the door. Later, I found out there is a VIN tag in the glove compartment. Had he known this I would have been able to register my 1984 El Camino.
It was quick and pleasant service. Ajuster was awesome and very fast! Communication was great and arrangements were quick and no problem. Super pleased with service and adjuster WFord was amazing!
I have been a member of road side assistance for 50 years, they have always been there for me when needed.
I have just added auto and home owners insurance because their prices can’t be …
Great place to get free maps and as busy as the lady was she did not lose her cool .there was about six of us in line and the one guy that she was helping was like getting a map and a tour guide book to every freaking state and he didn’t …
Like all other coprations AAA has taken what used to be a really good
customer oriented service and turned it into an automated nightmare.
If I was stalled on a busy highway I shutter to think… The last two times I …
I have been a long time member and when I went to cancel my auto and renters insurance, it was like they didn’t care. I told them I found a better price and they okay, cancelled and ended the conversation. Very disappointed.
I love having a membership with triple AAA. Krystle at the Montgomery location in Albuquerque is always so kind and so helpful. We showed up 20 minutes before they closed and although Kathy was rude about helping us, Krystle did the job for …
We visited our local AAA and were thrilled with the service we received from Finnly, he was a joy to work with, answered all our questions and understood what we needed. Thank you so much, his help will make our trip that much easier.
I’ve had a roadside assistance membership for several years. I had a flat today and called them for help. The local ABQ customer service rep refused assistance claiming I was out of calls. I told him when I renewed last time, the rep said I …
After 26 years of great service, I cancelled my homeowners insurance due to a 15 percent price increase. I was told my auto policy would increase 12 percent. Actual price increase was 27 percent. Customer service and underwriter could not explain why increase was so much.
We got locked out of our vehicle in Espanola and we called AAA for assistance , we have Premier AAA membership. 1 hour passed by nobody showed up and no call from AAA., we ended up calling Ralph’s lock and key, he was the one that was …
I was a loyal customer for years. I got cancelled because of a banking error. I never got a call. I was driving around without insurance for over a month and didn’t know it. I found out when the MVD sent me a letter. Beware!!! When I …
Rude here. Made a couple trip as they dont explain their procedure there.. Not everyone has had a membership or worked there are some point. They dont offer more information than they have to.. EXTREMELY slow ..I hate for them to have …
Good coverage, good rates. I’d been with AAA insurance in California for many years. Always found their products and services very satisfactory.
We have been with AAA for 3 plus years, home and auto. AAA has been awesome, rates and service. Steve Miera is who I deal with and he is the best. He goes above and beyond to assist me when I have a change or a question. Steve thinks of …
Spend thousands of dollars and remain a loyal customer for years just for them to drop your insurance. Great way to remain loyal to your customers. My vehicle is in New Mexico but I am in Virginia. I use it when I’m home. I need to have …
HORRIBLE customer service. I was in an accident over three weeks ago and no one has called to discuss the accident. Claims adjuster Paul Prim has not answered a single phone call or email. When I finally called for the 6th time she answered …
I guess their whole deal is cruises and tours . I was shuffled off to reception when I indicated I was taking a road trip.i did get supplied with maps and guidebooks. I do like the roadside assistance.
They told me I had to go to AAA personally to get pricing for air fares. I live in Edgewood. The person who told me this is from Rio rancho and knew this. I am a member. Drove 29.7 miles each way to get printed out price’s. Did not have to …
JESUS Of San Jose Towing came to our rescue today. He was SO kind and helpful and I’m so happy to have AAA. 3 cheers for Jesus at Santa Fe Towing (and 5 stars). Sincerely, Bill and Susan Robert’s. Also, Susan, who took the call was extraordinarily nice; so thanks to her as well.
Initially, I was excited to have AAA because of the great rates and comparable coverage to more expensive insurance providers. Things started out well with my agent, Pablo. This past spring, I could not get ahold of him for weeks to adjust …
Fabulous, friendly, helpful customer service. I was replacing documents lost in a theft and they were very kind to me when I was fragile. I can’t say enough good things about New Mexico AAA.
I locked myself out of my car and called for an unlock. They told me it was a high-security car and there was only one guy in town that could do it. Shows up in a rusty van on the phone doesn’t even try. 2 days later I get a call back after …
If you don’t have AAA, you’re really missing the boat. The peace of mind that comes with the emergency services is fantastic, to be sure, but there’s so much more benefit in having the membership – some if which I’m still discovering. I …
AAA is definitely the best, don’t bother with any other roadside service. I had the tires slashed on my brand new car and AAA towed me to Discount tire within 20 minutes of my request. And my tow truck driver from Santa Fe towing Mike was …
Horrible and unprofessional.
AAA left my son who is also on the membership stranded in Buckeye Arizona during 110 degree weather. …
This AAA is very close to where I live, making it super easy to get to. This visit was really important to me. A gentleman, named Pablo, helped try to get my premiums down. He was extremely helpful. The office building is just okay. I’d …
Kori Taylor is the best. She is at the 10501 Montgomery Blvd NE Ste 110, Albuquerque, NM 87111 office. She is fast, efficient, and so knowledgeable. We have been with her for 12 yrs. We love Kori.
They neglected to follow thru on a claim thru road side assistance almost a year ago. I went to office to be told I have to call some number to speak to an agent even though there was an office full of agents. Nice…….their road side …
I have used AAA Roadside Assistance for my entire driving life (45 years). I generally need their help once or twice a year. Tow trucks arrive fast (15-20 minutes), and the drivers have always been cool, usually have a good sense of humor …
Called for roadside assistance lockout & had to pay out of pocket because agent could not find my membership. Waited on hold for a very long time before I got through to the agent. Spent another long time giving information being requested …
Called Called AAA NM between 9-10pm for roadside service for lockout. Waited a total of 1 hours after 2 calls.Didnt get a response until After my issues were resolved by a Good Samaritan. Not a good night for me or AAA.!
I went to get my new car titled and registered and it was the most pleasant experience I’ve had doing this ever! I wasn’t aware of all the benefits of Triple A until today and, honestly, I may make myself a nuisance there in the future 🙂 …
Mr Lujan was very deciving when giving an auto policy quote. He never told me my driving would be monitored. That’s very deceptive Pablo the insurance commission needs to know about your trade practices. Then people should know about your …
I went to AAA to buy a membership for roadside assistance. And it got done with in minutes. Jeromy Hockett was very friendly and helpful with my questions. Great and Awesome customer service from Jeromy! Keep up the great work! ☺😷🙏🙏 …
I Have asked several times to be removed from their solicitation Services through mail and phone calls. I have spoke to Jeromy Hockett several times and asked to be removed he is obnoxious rude and very unprofessional. I have returned …
First I got my Insurance from AAA I was very happy the rate they gave me. Then slowly my insurance was going up with no reason. Now I moved to another state no longer have AAA. So, they mailed me a billed that I have to pay $$. So I asked …
We got our new (to us) truck registered in no time! Great service!
I have had AAA for 20 years. AAA itself works very well. Today, I went to the Albuquerque office on Montgomery to pick up maps, which members can get for free. The clerk who helped me announced, “You’ve been with us 20 years, and you don’t …
🚩 Warning 🚩. I received a letter saying if I get Automatic Deduction for payment a third member will get added on for free. After several payments my Mom needed roadside 🛣️ Service. She called and AAA stated that there are only two members …
I had booked a cruise with Rachel Calderon. It has been a fiasco from the start. She does not return phone calls, she makes the client do all the work and then complains when she’s supposedly been on hold with the cruise company for 3 …
I needed a tow and tried calling three times. I then used the online chat which informed me that a tow truck was on the way but was not. I called the 800 again and was able to talk to a representative who dispatched a tow truck. I called …
I have been with AAA auto insurance for nearly10 years. Recently they canceled my policy unless I added or excluded drivers to my policy. They didn’t even give me the option to do it before outright canceling my policy. I think it’s …
I just want to say that AAA Travel agents are amazing. I have had the pleasure of working with Rachael, and Sundee. Thank you so much for wonderful customer service. I’m convinced that word of mouth is the best marketing. When opportunity …
This is day 2 calling for a tow with no response and no help at all. Had to arrange a ride home with the car stuck where I last parked and called for assistance. Very frustrated and disappointed. Now I have to find another way to tow the car. Canceling insurance and membership.
Samantha in claims went above and beyond, helping me with my claim even though she wasn’t feeling well! I’m super happy with her customer service and glad I left GEICO 😊 …
Very helpful place, a little slow considering there were no other people waiting in the waiting area (we were there close to lunch time so that might have been the reason too) but the efficient and friendly staff were very pleasant to deal …
Waited for a tow truck for over 3 hours. They kept pushing the time back further and further. And to make it worse when we called for an update they would lie about where the driver was. Ridiculous service.
The entire staff at AAA Insurance has treated me like family and I really appreciate what they have done for me and the service I receive
Stacey Tapps was the most rude and unpleasant insurance provider I’ve encountered. 0/10 would recommend her or this office
I was AAA silver member for years in multiple states and then the ONE TIME I actually needed them after a catastrophic coolant loss they were completely inept because I wasn’t in state. They didn’t do anything for me and treated me like an …
Better off saving your money! Worst customer service EVER!!!!! You pay for a service that you have to wait a minimum of 4-5 hours if your lucky.
I have had AAA for a long time. Never had to use until recently, I have called 4 …