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Read More| Thursday | 8AM to 6PM |
| Friday | 8AM to 6PM |
| Saturday | 8AM to 6PM |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
1225 Freeport Pkwy, Coppell, TX 75019
Great 😃👍🏾 …
When I first started services with AAA with my fiancee, everything was great. I had to start a new policy on my own after losing him last year. Every since I started it on my own, it’s been a TOTAL nightmare. They signed me up with their …
Almost impossible to contact or retrieve info on-line. AAA’s IT folks need to be fired unless it is AAA that does not want consumer contact and then they need to be fired.
Entering
AAA the best place to work.
Great service Jordan was amazing
Had a very bad experience with AAA
7 hours for a tow.
Been waiting for a tow for 3 hrs
Horrible company! Brian Shaughnessy is a backstabbing person who works there
I have always had a good experience with AAA.
Save your money get insurance elsewhere. These agents (specifically JB) do not care and are not helpful.
For them to be always hiring, they sure ate very picky. Got denied several times.
I will be canceling my service
The Triple A I was raised with is obviously gone
Obviously
Great service. Quick and professional response for road side assistance call. Would highly recommend.
I have a full coverage on my car but they are refusing to pay the loss. This company is waste of time and money.
Whoever over customer service is rude and have a very nasty attitude….this lady interviewed me and had the biggest attitude… I see why they say they hiring but never hire anyone….guess you got to have a nasty attitude to work …
Horrible experience with AAA. Bill went from $240 to $291 for my 12 month policy. Called customer service and they said it odd that it went up and that there was nothing they could do. Horrible!
A policy holder of AAA hate my car, I have dash come vedio, they are paying me $48 for my car damages while I have estimate from TOYOTA for over $3000, I wish I could give no star
Worked with awesome agent Jerome Blissett. Was able to do everything via email and on the phone. He was informative and helped to get the coverage I needed. Excellent experience!
I would give them a “0” in reality!
Terrible service! …
Worst customer service ever. Especially when accident occurred, they took forever to estimate bc they waited for Police report. They are funny, aren’t they? Even though we have all pictures and video of the accident. Not all the accidents have report right? Jerk company.
Im very disappointed about this company, my battery had 3 years warranty now the battery failed before that warranty, I called to AAA Help and they told me can’t get the warranty because I no customer of AAA anymore, Is very bad the …
Pay close attention to the tow company and what they do to your car because if they damage it, AAA won’t do a thing to help you. Cost me a bunch of money and AAA doesn’t care.
Increased amount for over 4 assistance from $80 to $90 with absolutely no explanation. They are not the only game in town. Used to have great service but now they suck! They try to get you to use their service. We tried their people and …
They do not take any accountability for their mistakes. They have no loyalty to their long term customers. They look for any chance they can desperately claw at to get out of covering your vehicle. professional scam artists and incompetent …
I will be finding another auto insurance provider. Their OnBoard Driving Score did Not give me the promised discount – – I drive about 1 day per week, am a safe driver, in my mid-50’s.
Seth is the best agent! Got a quote online, must’ve messed something up on my end to receive an error message, and had to call to finish the process. He stayed with me through the end of setting up the policy. Courteous, knowledgeable and …
Be wary of who your claim’s adjuster is, especially after something traumatic such as a car accident, natural disaster, or burglary. I was assigned Don Ray as my claim adjuster and my god was he a total scum bag. …
My advice DO NOT DO BUSINESS with these people. Ifcould give NEGATIVE stars I would. I called and got a quote and was going to begin a policy in 14 days. I calemailed the ver next day and said i did not want the policy. They still, …
I’ve worked at this location for almost four years, and they’ve been the best four years of employment I’ve ever had. I will probably retire from AAA Texas many years from now. It’s a great place to work, and I consider AAA a second family because they really care about their employees.
This has become a mission for me, after having been a proud member for over a decade this service has become a JOKE! Ive attempted to get a battery for my vehicle over 2days both days promised a battery only for the service provider to show …
Steer clear of the claim’s adjuster Donald Ray! He will purposely drag claim cases beyond months without paying out, even though you pay your monthly premium. Even when I sent all the supporting evidence, document, and photographs through …
Beware in doing business with this Coppell Texas center. They are only interested in making a “sale” and not providing good customer service. Penalty fees, terms and conditions were not properly disclosed up front on the phone so do not …
Excellent company and service. Saved me a few times on the road when I really needed it.
For all the negative reviews, don’t let your coverage lap and read/know the …
AAA Texas is the worst roadside assistance company of all the states I have lived in.
They’re disorganized, unreliable and have terrible response times and very poor …
If you’re looking for terrible, unresponsive and ignorant service, this is the place to go! Do not give your money to this business as they do not care about their customers.
Received a quote from AAA and signed up based on the quote provided. Received a letter that my quote was inaccurate and the cost would increase, however, I had the option of canceling my policy with no additional fees. I notified rep I …
Bought battery in June of 2017. Battery is dead. Called 12 year old rude girl in cust. service who was rude and unprofessional. The 36 mo free replacement warranty was not honored. I have the receipt. Their records stated they replaced a …
My wife and I have a membership with TWO drivers. For the first time ever we went over 4 service calls using my WIFE’s member number. We didn’t know we were over 4 or we would have used my member number. We contacted AAA via the web to …
Aaa I will be see you all in court put my life and my daughter & grandson life at rise stranded in another state for hours 2 days in a row
If their was a rating below one star, I would use it.
I called AAA roadside for a jump. AAA rep asked if it was emergency. I told her my car was in my driveway, I was not on the freeway. She exclaimed that they …
In trying to deal with AAA TX agent Pandya Krupa was impossible to deal with. She had her own agenda, did not listen to me. I wanted to insure my home I bought in Tyler Texas. she’s telling me that I’m required to have a TX license to …
On Sun 28th I place a service call at 6:30pm it’s now Mon 29th and I am still waiting on a tow truck.
When I called for service on 03/12/2021 at 12:00pm a lazy driver from ATex towing arrived around 4:30pm and was very rude and didn’t want to tow my vehicle because it is lowered. I explained that if he had wood planks that it could be done …
AAA helps drivers and promotes safety however their own driver does not adhere to the laws and parking rules. The driver of the vehicle with last number on the picture below parked in a no-parking Zone after it was told to him he Shrugged his shoulders and said tough.
I have been a Premium member for over 20 years The service has deteriorated to the extent that I will be looking for alternatives when my membership expires Too many no shows and excuses in the last 2 years And no reimbursement when I had to hunt for my own services.
I have been a member for several years. A couple of years ago a family member moved in with me and I added them to my membership for that year. The next year I removed that person from my membership. This year that person used MY …
I have been with AAA for 3 years and I transferred my membership and insurance to Texas as soon as I moved. They quoted a ridiculous amount for Tx insurance and so I shopped around and got less than half the price with Progressive so I …
Incompetent, bordering on corrupt. Car accident in early August, still trying to get money in October. These guys have been caught in numerous lies so far. Awful company.
On March 16 2022 in the morning. I called AAA for help since keys were locked in truck at Atoka Okla. truck stop. Lady was nice & told me it would take about an hour or less to get their man toy aide. In about an hour a nice man called and …
Called AAA twice in the past two years one was a flat tire and another a tow.
Flare tire: was told it would take 18 hours …
Worst experience EVER! Called AAA on 5/11/2022 @ 12:15 was told to expect a tow truck some time between 20 minutes to an hour, 1:15 no tow truck no update..nothing. Called back after 30 minutes of waiting for someone to pick up I hang up …
29 year loyal member. The service I have been receiving lately is atrocious. Why do I pay for roadside assistance I might or might not use to wait stranded for 4 hours? Every time I called, I got a ‘It will just be a few more minutes.’ The …
I’ve been a AAA member for 10 ayears, seldom requiring service. So now that I needed battery service, I waited almost an hour, then got a call saying they had no one to handle battery service, did I want to be towed or jumped? Then they …
I’m genuinely disgusted with how I was treated by representative Mark Coleman. After trying to reach him for 2 months he finally called back. He interrupted me, spoke over me, he called me a liar when I said it’s been 2 months (we have …
My daughter was hit and her car was totaled. The person who hit her had AAA auto insurance. It took 10 days and several unreturned phone calls to finally get a rental car for her. Then weeks went by and I got a call from Karen D with …
Extremely substandard service regarding their auto and renter’s insurance by Eileen Stone and her manager, Omar Maldonado. They do not return emails or phone calls in a timely manner. I would absolutely not recommend AAA insurance products as they do not provide any assistance after the sale. Stay away.
My experience with aaa auto/home insurance was pretty poor using the agent from the Coppell office. I have long enjoyed AAA services as a member and decided to try their insurance. The rates for auto/ home were pretty attractive but they …