Absopure is a family-owned company providing bottled water products at retailers across the country and delivery services throughout the Midwest. See more
Not a good look to miss your first drop off appointment. We signed up through Costco and the initial experience was fine. Although I got hung up because I was told “I have another customer”. He did call back and we got it squared away. …
I am a new customer, the sales girl was fantastic. My first delivery was great. My second delivery never happened, called and asked where my order was and was told they would call the driver and let me know. Next day same song and dance. …
Terrible company, Terrible customer service. I had service for little bit until they destroyed my driway with liking oil from the truck. I stopped the service last year on September because nobody called me about my complain and nobody …
Was setup without any issue.
They said a driver would be here every month, but decided to skip delivery for 3 months running after multiple calls being told, “a driver will be there …
Easy in easy out. I had a 1530 appt.,arrived at 1430. They had me loaded and BOL in my hand by 1535. They even let me pull over to the side of the lot to take my break. Only thing I didn’t like about the place was the huge potholes in front of the loading docks. Tore off a mudflap backing up to door 20.
The second shift shipping office fellow has a very filthy mouth, telling me he is going to have sex with one of the switcher drivers, he must think all OTR drivers talk as he does very pathetic person God speak to this man’s heart
I wish I’d read the reviews on the terrible service. Maybe living 45 minutes away in Ohio is too much a challenge for them. I’m calling a local company for water now.
Very bad experience with this company.They loading and unloading just their trailers.Its water not produce guys.I had appointment at 9:00 pm Wright now almost 12:00 am and still waiting for loading.Never come back again
After getting in line walk to driver check in to check in. I was informed that they ran out of product. I wish I wouldn’t have sat in line for an hour.
Did work for these people … cant seem to get paid – emailed several employees … Scott Steiner – Tom Sutfin and Art Amelote … and they ignore a simple request – I would not do business with them again – Nor extend them credit ….
This is a complete waste of time. Their racist & VERY self-centered. The job I was doing required 4 people instead they slaved me & my friend doing 10 pallets a day an they still weren’t satisfied! Please I REPEAT please do not waste your time!!
The worst company ever 8 hours waiting bunch of slow people working need different employees,…,……..please close company down u would do the driver a favor 🙏 …
It makes you feel good when you see a food or water supplier has a clean place but this spot was super clean. They really try to make sure you get a good product
I’ve have just about drank every type of galloned water in the SouthWest to California. This “purified water” tasted like plastic. I wasted my money on this. “Nice!” is actually a sarcastic way of naming this water. By the way, minutes after drinking this water my stomach ached.
Absopure Water at Hunters Retreat Spar complex Port Elizabeth is the WORST water bar I have ever experienced.. I was literally chases out of the store after being attacked by Papa, Mama & cub (it’s a family business), falsely accused and …
Truckers! I suggest you do not drop your trailer at this company! And if you do so then don’t be surprised if you find your trailer damaged! Take a look on the pictures. …
I had some issues with delivery but they resolved it in timely manner. New delivery guy Brad is good too. Overall great quality with somewhat good service.
Poor communication. Need to wait for them to deliver water for one week on demand. Even after scheduling for delivery you are not gauranteed. Extremely dissapointing. Changing review from 3 to 1 for doing the same mistake thrice in couple of months.
They do not know how to do business. When you pay ahead. They owe you the water. They still want to charge you the extra cost. And they want to steal your deposit money. So be careful with this company. I am still waiting for my deposit refund
Worked here for two days, company is boring and terrible for training. My job was as a maintenance technician. Ask a fellow employee questions about machines and they cry and are very rude. There is no team work here. Good luck working for this company if you choose too.
Horrible home delivery service. Always messed up my monthly orders of bottled water. Never came on the calendar scheduled day. When I called to check to see where my delivery was, the office always have some poor excuse. The ladies that work in the office are extremely rude on the phone. Not a dependable company to deal with.
They changed the routs and delivery dates and didn’t bother to tell me. Now I’m out of water and they didn’t even offer a discount or other compensation for the massive inconvenience that they’ve caused me. Good products, horrible service.
Awful service. Switched them for another provider months ago. Woke up one morning and found they delivered a shipment of water to us. Called them to have them pick it up and they sent us a bill! The receptionist was rude whenever we would correspond.
These people are terrible when it comes to customer service. They repeatedly have tried to deliver our water on the wrong day and have terrible scheduling issues. They wiuld tell us our water would be here friday and then they would try and …
Check in 4:35pm it’s 8:00pm still loading. I never see this kind of wear house and lazy people working there it’s bad please i picked up load different wear house at Columbus same product it’s not take a long like 45 minutes they finished up their I don’t know why this place!?
They are not a business. My equipment and 6 bottles have been in the rain and snow for 2 weeks. It was put out on the 7th. I was gone for 2 weeks and mgt knew and your pick up guys lied. Dont BS me bottles were outside the door, you really …
This home delivery service is the worst service I’ve ever paid for. We chose absopure based on suggestions from our Costco membership. The deal on pricing was ok but this company has absolutely no consistency in its billing or delivery …
I’ve been waiting 11 weeks for a refund check for empties returned on Jan. 7th. I closed my account due to missed deliveries and leaking bottles. I’ve emailed customer service at least 7 times. Excuse after excuse after excuse. On Jan. 23rd …
This is the 4th Incident we have had here at the Academy. Terrible company, It took them a month to get our water cooler replaced. Each day we called we go told they will be there tomorrow for 4 weeks straight. THIS month I have called 3 …
My husband and I have been a loyal customer of Absopure for over thirty years and are no longer satisfied with their leaking 3 gallon bottles. We order the 3 gallon bottles since we are seniors and find the larger bottles are too heavy to …
Oh my!!!! Bill C of Plymouth, Michigan is so Awesome. His staff took great care of my colleague and I. We appreciate the courteous Customer Service. 👍 You guys ROCK. …
Bad service — I’ve been a customer for two years and have never been happy with their delivery service – But now after a order placed over a week ago was set.. They choose not to deliver it because “the dock was full” at my building — …
EDIT: I’m still pretty salty about the whole process, but after reading this review I had somebody call me the very next day and promptly correct the issue. I have no idea why they couldn’t just do that in the first place, and why I had to …
I cannot believe a company like this is allowed to stay in business. They have absolutely no ethics and have already stiffed a lot of their vendors. If you are a potential vendor, I highly recommend you demand payment upfront for services to be rendered otherwise you’re taking a big risk by dealing with them.
We have been receiving deliveries in our past three homes with absolutely no issues. Service in the office and in person is always top notch. Thank you Absopure for the reliable service and delicious water!
Can’t even get my water delivered as told by csr. The initial delivery was on time…never received water again. I called theytold me my delivery was cancelled but no one rescheduled….i was told I’d have a delivery on Monday and I’d get a …
I have specific water requirements and require purified water. I’ve ordered water multiple times via the phone and the website. Each time the water was delivered to my door step a few days later. They take the empty containers, and are …
Don’t care about the small customer. Don’t show up on scheduled day called they changed date and didn’t tell me.didnt show up next after saying they would tonight show up who knows really tired of being lied to
6 months later and this place is still slow as you can believe. Do Not come here if you have a schedule to keep. The People here are lazy. As you can see they said 6 months ago they would send this to higher ups. The higher ups must not care. Unreal… and it’s dirty as can be too… so that’s where your water comes from folks.
Not a good experience at all. Set up their 30 day “free” trial, person on the phone assured me that there was no charge, but they needed my credit card on file to start the service and it would only be charged if I kept the service after …
We moved to Metamora in July 2020 and started with Absopure. They are terrible about keeping up with their delivery system. We would be waiting for our water and no one shows up. When we would call they gave us an excuse that there was a …
We signed up with Absopure a little over 2 months ago at Costco. We have had deliveries made that we didn’t order, have waited during 2 scheduled pick ups for them to come get this order and they have never shown up. I have called 5 …
I ordered purified water in 5 gallon bottles. They delivered distilled. I called them they said they couldn’t bring the correct water for a week. I then bought water from a different company. I called absopure and canceled. They picked up …
These guys have great rates (if you have a Costco membership). The water tasted incredible. They come in and set you up with the cooler, which is also a reasonable fee for rental. I get the mineral water, which is more expensive than the …
I signed up through Costco, so I get great pricing. I have been using the service for over a year and have no issues. They leave the water on my porch if I am not home. Always delivered on the day they say they will deliver.
Please take seriously the bad reviews that are posted on other sites regarding Absopure’s terrible customer service and the rudeness of the staff. Twice, I’ve not received my order on a holiday weekend when I was having a party with no …
The delivery guys are awesome!! Your customer service agents are rude, impatient and sound as though they hate their jobs. By the sounds of it they are working from home. This is every time I have to call I dreed it. Please give us the …
Signed up at Costco over two months and only received ONE delivery! First off the guy just delivered the water cooler on my porch in the rain without a contract or invoice he didn’t bother to knock on the door. I figured no biggie I’ll just …
We have been getting Absopure water delivered for years. When it was getting difficult to carry cases home I signed up for delivery. Imagine my surprise when I found out it was cheaper than getting it at the grocery store. I am writing …
I give 3&1/2 stars only because the initial delivery was a week late, not a big deal but I had to call to confirm the next delivery day as they did not notify me. Also, the delivery guy was a little sketchy and was complaining a lot …
I was supposed to receive my water for my business on 9/3/2020 but it never arrived. I called Thursday, 9/10 (a week later) and was told it was to be scheduled for Monday 9/14 between 10-6pm since the driver came when we weren’t opened yet. …
Wish I could give 0 stars.. Used them for home delivery less than a year & my experience was horrendous from start to finish. The creepy driver gave me his personal phone number to set up water deliveries, which up until I canceled thought …
They may have a quality product but their employees should takeoff their shirts when they’re going to complain and moan about politics at the local grocery store. …
Update: customer service manager Lisa contacted me took care of all issues within an hour. Machine will be swapped tomorrow. I am very satisfied now. …
I”m absolutely disappointed with their delivery service! I was a new customer in September 2021water and cooler came (although I had to call them to ask them what day and time they were coming). My 2nd delivery was suppose to come on …
I was scheduled as a NEW customer for home delivery for dispenser + water on Oct 8 between 8a-5pm I never got a delivery. I dont have water nor dispenser. I called 3 times Friday asking for a ETA and never got one. So here we are Saturday …
We’ve used them for a year, and very happy with service. Delivery driver, Chris, is always courteous and friendly. We recently tried to switch to Culligan because of rising prices, but the quality of Absopure’s bottles is consistently higher.
Buyer beware! The customer service is TERRIBLE. They will charge you for your order and give you the run around when it’s time to deliver. Our water was never delivered, we never received an invoice or a written reflection of our request …
They are improving. Quality is always there. Customer service is good. Some deliveries are not on time and not communicated on their end. You’ll need to call when that happens, my only issue. Going on my second year with them soon.
I was a loyal customer for years, They just overcharged me $25.50 and when I called to straighten it out they were not helpful at all and refused to adjust the bill to the correct amount. If I could give zero stars I would
Disappointed after they took over arbor springs. They did not return the deposit on 6 bottles. The woman on the phone was terribly rude. Switched to the water store and happy with the service. Small & local seem to care about the customers.
Worst service based experience of my life. Deliveries were rescheduled without any notification to me and I ultimately received 2 out of 5 deliveries. They were supposed to send me a schedule of delivery dates, twice, but it never …
I would not recommended using this company. We use them for our water delivery/pickup and they have yet to ever make it on time for a delivery. we have gone days without having water in our office for patients and staff. The customer …
I used Absopure home water service from February to September, 2021 and canceled the service September 5th. Absopure is the worst service I have ever experienced and I’m completely dissatisfied with the service. During the last 7 months, …
I have had good service from the drivers & customer service. I do notice the water quality can be off. When I call them about the water issues they come get the jugs, change out the filter, and replace the jugs no problem.
Do not sign up for home delivery! You will be sadly disappointed with missed delivery dates and NO COMMUNICATION. I signed up due to health reasons and run out of water completely on a regular basis due to company disorganization. Shame as …
Definitely not reliable service for water delivery. Trying to get water delivered from 3 days, but not yet delivered . They would answer the call and say it would be delivered the same day but end of day nothing delivered.
STAY AWAY FROM THIS COMPANY. Worst customer service . I subscribed with my costco membership. Never thought this would end up as a bad decision. They never take empty bottles back and water dispenser which was not working was left with me. …
I saw another customer review and I’m in the same boat! Used Arbor Springs and had no problems ever with them even if I called the same day. The first 2 deliveries from Absopure were fine. I called last week for a delivery and was told …
I have had HORRIBLE service from absopure. I was part of the arbor springs buyout and I HATE this company. I have been with them for several months now and I have gotten my water delivery on time ONCE. I have NEVER been communicated to be …
The product itself (distilled water) and ancillary items such as water dispensers are outstanding, however, the dysfunctional App and lack of customer service via the phone (10 plus minute wait time to speak to a customer support person) has resulted in my searching elsewhere for water home delivery.
I use this company at home and I am completely happy however we use them at work and we have found spiders in the bottles that have been delivered. In the most undesirable way we discovered this. We found spiders in our water we poured …
Terrible delivery service. Bottles not getting delivered when scheduled, and no one calls you to let you know that there was a problem. This has happened more than once, called customer service, not very sympathetic. Our delivery was …
I was an Arbor Springs customer turned Absopure customer by default. There has been nothing good about the switch. I’ve been told different delivery days several times. Had deliveries show on not scheduled days leaving excessive amounts of …
1 star is to leave this review. _I just drank 2 waters from a newly purchased package, when I got to the end, I noticed white residue inside both which now has me worried. This is the first time this has ever happened.
We like the water delivery concept, but they never deliver on time! I’ve had to reach out to them several times, several delivery cycles, in order to get our water. Ten days overdue and happens quite often mind you, is unacceptable.
One star is far too many. Decided to get the water dispenser to try and use less bottled water. First delivery was a month ago. Was delivered a dispenser that was soaking wet, and a jug that had a hole in it. I called immediately and was …
Terrible customer service, missed deliveries, wrong quantities, requests to have the manager call me never followed up on, one particularly crabby/rude lady that answers phones. We hung in there with them since they took over for Arbor Springs but poor customer service has become even worse. We are switching services
My review is purely for the way your driver Carrie’s themselves. I wouldn’t think you would want your business being represented by drivers who are rude and nasty because they didn’t like the answer given when inside another place of …
I don’t like getting on here to blast companies, specially after COVID and the employment issues. But this is hands down, the worst place to get ANY type of service. …
Wished I had read reviews prior to dealing with Absopure Water Company. Switch to Culligan Water home delivery and have never looked back. #HeyCulliganMan
3 Machines changed out because they are poorly maintained. Bought my own dispenser, kept absopure as my delivery for water, they have terrible schedule conflicts, when they say they will be there they always have an excuse why they didn’t …
We have ordered bottled water with Absopure more than 2 months ago and they had left the bottles outside out office even before the office hours and since then we have been calling them every week to come and pickup the empty bottles and …
I used to work for this company and am very disappointed in the customer service I have received lately. I regularly have water delivered and for the most part, it is uneventful. Back in August, I received a bottle that had a large piece …
Since Absopure Water Co took over my account from Arbor Springs, the service has never been the same. It’s time for me to change to a better company with better delivery service. …
I’ve had several home deliveries of Absopure now and I have been very happy with both the customer service in the office and the friendly helpful service of the delivery driver. Buying water from them has given me peace of mind. I dont have …
I am a new residential customer, the first time they delivered my water was good, on time and good equipment. They accommodate my requests and they are fast in response with emails. I did have a hard time reaching them via phone. But finally I could get a hold of them to sort out my questions. Overall nice experience with them.
O
Absopure deserves 3 stars because the water is great. Also, some of the customer service people are great, and the delivery if fairly reliable. …
Not a good look to miss your first drop off appointment. We signed up through Costco and the initial experience was fine. Although I got hung up because I was told “I have another customer”. He did call back and we got it squared away. …
I am a new customer, the sales girl was fantastic. My first delivery was great. My second delivery never happened, called and asked where my order was and was told they would call the driver and let me know. Next day same song and dance. …
Terrible company, Terrible customer service. I had service for little bit until they destroyed my driway with liking oil from the truck. I stopped the service last year on September because nobody called me about my complain and nobody …
Was setup without any issue.
They said a driver would be here every month, but decided to skip delivery for 3 months running after multiple calls being told, “a driver will be there …
Water always tastes good. We go through about eight bottles a month. More when we have company the hot water feature is amazing.
Good water
Made great$$$$
pure Michigan
Peace talks
Love the water
Quick loading
Quick loading
Some good water
Best water in the world.!!!!!!!!!
Fair
I work here
Okay
Tight
Horrible
Fast Loaded
Nice place to work
very slow 😕 …
Long wait times
Ok
Nice people. nice place.
Fast fast fast to load.
Great place to work
Hope to continue correspondence
Used to work here
Need to pay their vendors !!
Everyone is so friendly!
Its green eco friendly
Very quick and easy.
Super clean and sterilized
in& out no delays
Wonderful Water Great Service
Filled to the top with tasty goodness!
Excellent service and great directions
Customer service sucks
My most desired place to work
Excellent product, delivery and service!
Friendly workers
Cool but not very friendly
Great team..nice people!
Local customer since 2015.
Great tasting water, friendly people.
Maybe I was lucky but I got out in less than 1 1/2
It was fast loading and on my way.
They’re great!
LOVE THE SERVICE AND QUALITY
I love those guys. They work hard
Best water in Michigan!!! Great place to work!
The parking lot for trucks it very tight and cramped
Terrible service!! And they like to RIP you off….
The are rude. I’m here first and last time
Ok place to load
I believe Absopure Water Company will be a great place to work.
Relatively easy to get in and out of with an 18-wheeler.
They allow employees to work when highly contagious sick with strep virus and abscesses!🦠🤮 …
Crowded parking lot and customer service very nasty. They really need a hug.
Well run company, gets disinfected twice a week
local grocery store uses this water it tastes just as bad as my towns water.
3 hours total waiting …..
I have been here for 3 hrs trying to get loaded not even started
Work in this building for14 years
Absopure makes a great Distilled Water and I find it very refreshing..
Not a bad place not a great place took very long to get unloaded just disorganized over there
Folks there don’t seem to like their jobs. Pretty rude.
Warehouse manager is a most unproffesional person I dealt with.
Very rude customer service and incorrect delivery!
Worst place to drop and hook !!!! 45 minutes staring at the office people. FK absopure
Very poor facility management does not screen employees enough. Hired a crackhead who has a habit of stealing from work.
Good water good service.
Drop and hooks ok. Very tight and no room. Staff is grumpy.
Friendly delivery staff and a wide variety of waters.
Super slow. Not organized, everyone is just waiting for somebody’s command to do staff they already know.
I spent most of my week here cause i work there lol but it ah great company
They were quick about loading the trailer but they messed up how I wanted to load it and and then I was overweight on my drive tires
I couldn’t make it through a day or my lengthy 8-10 miles per day without it. It is Definitely a requirement and refreshing.
Went to a job interview here. I was more than qualified for the position but didn’t get it. Waste of time.
Went in three hours before my appointment and was loaded within an hour. Don’t know if I got lucky or this is the norm.
24/7 shipping and receiving. Not bad
Warning for truckers please stay away from this place it takes around 7 hours to load
If there is another company in my area I will most likely switch to them or someone else, because this companies behavior stinks of incompetency.
Easy in easy out. I had a 1530 appt.,arrived at 1430. They had me loaded and BOL in my hand by 1535. They even let me pull over to the side of the lot to take my break. Only thing I didn’t like about the place was the huge potholes in front of the loading docks. Tore off a mudflap backing up to door 20.
Plz update hours of operation. Wasted my time and gas
Great water and I appreciate that they use Spring Water not draining our lakes like Nestle. Kudos to you!
The second shift shipping office fellow has a very filthy mouth, telling me he is going to have sex with one of the switcher drivers, he must think all OTR drivers talk as he does very pathetic person God speak to this man’s heart
I wish I’d read the reviews on the terrible service. Maybe living 45 minutes away in Ohio is too much a challenge for them. I’m calling a local company for water now.
Very bad experience with this company.They loading and unloading just their trailers.Its water not produce guys.I had appointment at 9:00 pm Wright now almost 12:00 am and still waiting for loading.Never come back again
Worst water known to mankind! This water taste like it has some type of acid in it.
Horrible customer service: communication lacked, delivery wasn’t on time, kept charging me for cooler without delivery of water.
Ken is awesome! great customer service and quick to call you back.
Slow. Like REALLY slow. 3 hours to get loaded there.
If u can, avoid this place, long waiting time, I got appt 1500, checked in 15:18 and still here, now is 18:30
After getting in line walk to driver check in to check in. I was informed that they ran out of product. I wish I wouldn’t have sat in line for an hour.
Yard dog trucks have headlights guys, please use them.
Only saving grace is the staff is very friendly.
Terrible place ordered certain water, was brought different type several times
Did work for these people … cant seem to get paid – emailed several employees … Scott Steiner – Tom Sutfin and Art Amelote … and they ignore a simple request – I would not do business with them again – Nor extend them credit ….
This is a complete waste of time. Their racist & VERY self-centered. The job I was doing required 4 people instead they slaved me & my friend doing 10 pallets a day an they still weren’t satisfied! Please I REPEAT please do not waste your time!!
This is the warehouse and distribution center. Good staff and friendly workers. Easy in and easy out.
This place a joke im the only driver here. Waited for over 4 hours I’m still sitting in a close dock
The worst company ever 8 hours waiting bunch of slow people working need different employees,…,……..please close company down u would do the driver a favor 🙏 …
It makes you feel good when you see a food or water supplier has a clean place but this spot was super clean. They really try to make sure you get a good product
I’ve have just about drank every type of galloned water in the SouthWest to California. This “purified water” tasted like plastic. I wasted my money on this. “Nice!” is actually a sarcastic way of naming this water. By the way, minutes after drinking this water my stomach ached.
Can I got delivery today 6:30 pm?
Decent pick up. Loaded in about 90 minutes. Enter off General St. Tight little with spotters and dropped trailers everywhere.
Absopure Water at Hunters Retreat Spar complex Port Elizabeth is the WORST water bar I have ever experienced.. I was literally chases out of the store after being attacked by Papa, Mama & cub (it’s a family business), falsely accused and …
A great place to get water and/or coffee services and they deliver to your home or business.
Truckers! I suggest you do not drop your trailer at this company! And if you do so then don’t be surprised if you find your trailer damaged! Take a look on the pictures. …
Extremely supportive in helping the local, community and non-profits, thanks for your help in this event from fishing it forward Michigan
I had some issues with delivery but they resolved it in timely manner. New delivery guy Brad is good too. Overall great quality with somewhat good service.
I also sent an email detailing my 5 stars, feel free to search for it: Subject FOR LISA. Concerning Our Lady of Sorrows Water Delivery;-)
Poor communication. Need to wait for them to deliver water for one week on demand. Even after scheduling for delivery you are not gauranteed. Extremely dissapointing. Changing review from 3 to 1 for doing the same mistake thrice in couple of months.
They do not know how to do business. When you pay ahead. They owe you the water. They still want to charge you the extra cost. And they want to steal your deposit money. So be careful with this company. I am still waiting for my deposit refund
Worked here for two days, company is boring and terrible for training. My job was as a maintenance technician. Ask a fellow employee questions about machines and they cry and are very rude. There is no team work here. Good luck working for this company if you choose too.
Horrible home delivery service. Always messed up my monthly orders of bottled water. Never came on the calendar scheduled day. When I called to check to see where my delivery was, the office always have some poor excuse. The ladies that work in the office are extremely rude on the phone. Not a dependable company to deal with.
Checked in 2:22pm , got dock door at 3:45 it’s 6:37pm still loading. When asked why it’s taking so long they said we had a shift change.
They changed the routs and delivery dates and didn’t bother to tell me. Now I’m out of water and they didn’t even offer a discount or other compensation for the massive inconvenience that they’ve caused me. Good products, horrible service.
Who the hell drinks Absopure, the water tastes like old air. If you actually enjoy this beverage there is a special place in hell for you.
Awful service. Switched them for another provider months ago. Woke up one morning and found they delivered a shipment of water to us. Called them to have them pick it up and they sent us a bill! The receptionist was rude whenever we would correspond.
These people are terrible when it comes to customer service. They repeatedly have tried to deliver our water on the wrong day and have terrible scheduling issues. They wiuld tell us our water would be here friday and then they would try and …
Check in 4:35pm it’s 8:00pm still loading. I never see this kind of wear house and lazy people working there it’s bad please i picked up load different wear house at Columbus same product it’s not take a long like 45 minutes they finished up their I don’t know why this place!?
They are not a business. My equipment and 6 bottles have been in the rain and snow for 2 weeks. It was put out on the 7th. I was gone for 2 weeks and mgt knew and your pick up guys lied. Dont BS me bottles were outside the door, you really …
This home delivery service is the worst service I’ve ever paid for. We chose absopure based on suggestions from our Costco membership. The deal on pricing was ok but this company has absolutely no consistency in its billing or delivery …
I’ve been waiting 11 weeks for a refund check for empties returned on Jan. 7th. I closed my account due to missed deliveries and leaking bottles. I’ve emailed customer service at least 7 times. Excuse after excuse after excuse. On Jan. 23rd …
This is the 4th Incident we have had here at the Academy. Terrible company, It took them a month to get our water cooler replaced. Each day we called we go told they will be there tomorrow for 4 weeks straight. THIS month I have called 3 …
My husband and I have been a loyal customer of Absopure for over thirty years and are no longer satisfied with their leaking 3 gallon bottles. We order the 3 gallon bottles since we are seniors and find the larger bottles are too heavy to …
Oh my!!!! Bill C of Plymouth, Michigan is so Awesome. His staff took great care of my colleague and I. We appreciate the courteous Customer Service. 👍 You guys ROCK. …
Bad service — I’ve been a customer for two years and have never been happy with their delivery service – But now after a order placed over a week ago was set.. They choose not to deliver it because “the dock was full” at my building — …
EDIT: I’m still pretty salty about the whole process, but after reading this review I had somebody call me the very next day and promptly correct the issue. I have no idea why they couldn’t just do that in the first place, and why I had to …
I cannot believe a company like this is allowed to stay in business. They have absolutely no ethics and have already stiffed a lot of their vendors. If you are a potential vendor, I highly recommend you demand payment upfront for services to be rendered otherwise you’re taking a big risk by dealing with them.
We have been receiving deliveries in our past three homes with absolutely no issues. Service in the office and in person is always top notch. Thank you Absopure for the reliable service and delicious water!
I checked review all of them before apply, im thinking what should i do? Apply/or NO.? (One staffing agency did email to me for joint this company)..
Can’t even get my water delivered as told by csr. The initial delivery was on time…never received water again. I called theytold me my delivery was cancelled but no one rescheduled….i was told I’d have a delivery on Monday and I’d get a …
I have specific water requirements and require purified water. I’ve ordered water multiple times via the phone and the website. Each time the water was delivered to my door step a few days later. They take the empty containers, and are …
Every kind of bottle water comes thru here, I heard
Don’t care about the small customer. Don’t show up on scheduled day called they changed date and didn’t tell me.didnt show up next after saying they would tonight show up who knows really tired of being lied to
6 months later and this place is still slow as you can believe. Do Not come here if you have a schedule to keep. The People here are lazy. As you can see they said 6 months ago they would send this to higher ups. The higher ups must not care. Unreal… and it’s dirty as can be too… so that’s where your water comes from folks.
Not a good experience at all. Set up their 30 day “free” trial, person on the phone assured me that there was no charge, but they needed my credit card on file to start the service and it would only be charged if I kept the service after …
User beware! You will waste your time.
0 stars if I could. So disorganized!
LISA in customer service will tell you anything you want to hear. …
I love my subscription. Tasty water delivered to my doorstep
We moved to Metamora in July 2020 and started with Absopure. They are terrible about keeping up with their delivery system. We would be waiting for our water and no one shows up. When we would call they gave us an excuse that there was a …
We signed up with Absopure a little over 2 months ago at Costco. We have had deliveries made that we didn’t order, have waited during 2 scheduled pick ups for them to come get this order and they have never shown up. I have called 5 …
I ordered purified water in 5 gallon bottles. They delivered distilled. I called them they said they couldn’t bring the correct water for a week. I then bought water from a different company. I called absopure and canceled. They picked up …
These guys have great rates (if you have a Costco membership). The water tasted incredible. They come in and set you up with the cooler, which is also a reasonable fee for rental. I get the mineral water, which is more expensive than the …
I signed up through Costco, so I get great pricing. I have been using the service for over a year and have no issues. They leave the water on my porch if I am not home. Always delivered on the day they say they will deliver.
Please take seriously the bad reviews that are posted on other sites regarding Absopure’s terrible customer service and the rudeness of the staff. Twice, I’ve not received my order on a holiday weekend when I was having a party with no …
The delivery guys are awesome!! Your customer service agents are rude, impatient and sound as though they hate their jobs. By the sounds of it they are working from home. This is every time I have to call I dreed it. Please give us the …
Signed up at Costco over two months and only received ONE delivery! First off the guy just delivered the water cooler on my porch in the rain without a contract or invoice he didn’t bother to knock on the door. I figured no biggie I’ll just …
We have been getting Absopure water delivered for years. When it was getting difficult to carry cases home I signed up for delivery. Imagine my surprise when I found out it was cheaper than getting it at the grocery store. I am writing …
I give 3&1/2 stars only because the initial delivery was a week late, not a big deal but I had to call to confirm the next delivery day as they did not notify me. Also, the delivery guy was a little sketchy and was complaining a lot …
I was supposed to receive my water for my business on 9/3/2020 but it never arrived. I called Thursday, 9/10 (a week later) and was told it was to be scheduled for Monday 9/14 between 10-6pm since the driver came when we weren’t opened yet. …
Wish I could give 0 stars.. Used them for home delivery less than a year & my experience was horrendous from start to finish. The creepy driver gave me his personal phone number to set up water deliveries, which up until I canceled thought …
They may have a quality product but their employees should takeoff their shirts when they’re going to complain and moan about politics at the local grocery store. …
Update: customer service manager Lisa contacted me took care of all issues within an hour. Machine will be swapped tomorrow. I am very satisfied now. …
I”m absolutely disappointed with their delivery service! I was a new customer in September 2021water and cooler came (although I had to call them to ask them what day and time they were coming). My 2nd delivery was suppose to come on …
I was scheduled as a NEW customer for home delivery for dispenser + water on Oct 8 between 8a-5pm I never got a delivery. I dont have water nor dispenser. I called 3 times Friday asking for a ETA and never got one. So here we are Saturday …
We’ve used them for a year, and very happy with service. Delivery driver, Chris, is always courteous and friendly. We recently tried to switch to Culligan because of rising prices, but the quality of Absopure’s bottles is consistently higher.
Buyer beware! The customer service is TERRIBLE. They will charge you for your order and give you the run around when it’s time to deliver. Our water was never delivered, we never received an invoice or a written reflection of our request …
They are improving. Quality is always there. Customer service is good. Some deliveries are not on time and not communicated on their end. You’ll need to call when that happens, my only issue. Going on my second year with them soon.
I was a loyal customer for years, They just overcharged me $25.50 and when I called to straighten it out they were not helpful at all and refused to adjust the bill to the correct amount. If I could give zero stars I would
Disappointed after they took over arbor springs. They did not return the deposit on 6 bottles. The woman on the phone was terribly rude. Switched to the water store and happy with the service. Small & local seem to care about the customers.
Worst service based experience of my life. Deliveries were rescheduled without any notification to me and I ultimately received 2 out of 5 deliveries. They were supposed to send me a schedule of delivery dates, twice, but it never …
I would not recommended using this company. We use them for our water delivery/pickup and they have yet to ever make it on time for a delivery. we have gone days without having water in our office for patients and staff. The customer …
Absopure support our Rotary tour de ville every year with free water for all the riders..
I used Absopure home water service from February to September, 2021 and canceled the service September 5th. Absopure is the worst service I have ever experienced and I’m completely dissatisfied with the service. During the last 7 months, …
I have had good service from the drivers & customer service. I do notice the water quality can be off. When I call them about the water issues they come get the jugs, change out the filter, and replace the jugs no problem.
Do not sign up for home delivery! You will be sadly disappointed with missed delivery dates and NO COMMUNICATION. I signed up due to health reasons and run out of water completely on a regular basis due to company disorganization. Shame as …
Definitely not reliable service for water delivery. Trying to get water delivered from 3 days, but not yet delivered . They would answer the call and say it would be delivered the same day but end of day nothing delivered.
Absopure has missed the last three delivery dates. Out of water for over a week now with no new delivery date offered.
STAY AWAY FROM THIS COMPANY. Worst customer service . I subscribed with my costco membership. Never thought this would end up as a bad decision. They never take empty bottles back and water dispenser which was not working was left with me. …
I saw another customer review and I’m in the same boat! Used Arbor Springs and had no problems ever with them even if I called the same day. The first 2 deliveries from Absopure were fine. I called last week for a delivery and was told …
I have had HORRIBLE service from absopure. I was part of the arbor springs buyout and I HATE this company. I have been with them for several months now and I have gotten my water delivery on time ONCE. I have NEVER been communicated to be …
The product itself (distilled water) and ancillary items such as water dispensers are outstanding, however, the dysfunctional App and lack of customer service via the phone (10 plus minute wait time to speak to a customer support person) has resulted in my searching elsewhere for water home delivery.
I use this company at home and I am completely happy however we use them at work and we have found spiders in the bottles that have been delivered. In the most undesirable way we discovered this. We found spiders in our water we poured …
Terrible delivery service. Bottles not getting delivered when scheduled, and no one calls you to let you know that there was a problem. This has happened more than once, called customer service, not very sympathetic. Our delivery was …
I was an Arbor Springs customer turned Absopure customer by default. There has been nothing good about the switch. I’ve been told different delivery days several times. Had deliveries show on not scheduled days leaving excessive amounts of …
1 star is to leave this review. _I just drank 2 waters from a newly purchased package, when I got to the end, I noticed white residue inside both which now has me worried. This is the first time this has ever happened.
We like the water delivery concept, but they never deliver on time! I’ve had to reach out to them several times, several delivery cycles, in order to get our water. Ten days overdue and happens quite often mind you, is unacceptable.
One star is far too many. Decided to get the water dispenser to try and use less bottled water. First delivery was a month ago. Was delivered a dispenser that was soaking wet, and a jug that had a hole in it. I called immediately and was …
Terrible customer service, missed deliveries, wrong quantities, requests to have the manager call me never followed up on, one particularly crabby/rude lady that answers phones. We hung in there with them since they took over for Arbor Springs but poor customer service has become even worse. We are switching services
My review is purely for the way your driver Carrie’s themselves. I wouldn’t think you would want your business being represented by drivers who are rude and nasty because they didn’t like the answer given when inside another place of …
I don’t like getting on here to blast companies, specially after COVID and the employment issues. But this is hands down, the worst place to get ANY type of service. …
Wished I had read reviews prior to dealing with Absopure Water Company. Switch to Culligan Water home delivery and have never looked back. #HeyCulliganMan
3 Machines changed out because they are poorly maintained. Bought my own dispenser, kept absopure as my delivery for water, they have terrible schedule conflicts, when they say they will be there they always have an excuse why they didn’t …
We have ordered bottled water with Absopure more than 2 months ago and they had left the bottles outside out office even before the office hours and since then we have been calling them every week to come and pickup the empty bottles and …
I used to work for this company and am very disappointed in the customer service I have received lately. I regularly have water delivered and for the most part, it is uneventful. Back in August, I received a bottle that had a large piece …
Since Absopure Water Co took over my account from Arbor Springs, the service has never been the same. It’s time for me to change to a better company with better delivery service. …
My appointment 13:00
Check in 12:22 got dock 14:22
Allowed parking on site …
I’ve had several home deliveries of Absopure now and I have been very happy with both the customer service in the office and the friendly helpful service of the delivery driver. Buying water from them has given me peace of mind. I dont have …
I am a new residential customer, the first time they delivered my water was good, on time and good equipment. They accommodate my requests and they are fast in response with emails. I did have a hard time reaching them via phone. But finally I could get a hold of them to sort out my questions. Overall nice experience with them.