Still waiting on my stimulus check which was already deposited. Getting a different story from 2 different reps. Found out they’re collecting interest on it for 2-3 business days before they’re going to release it. This is awful I. Theee times holding people’s money like that. Stay far away
They randomly hold mobile deposits every couple months for no rhyme or reason. Representative lied about cancelling mobile deposit so I wasted another hour at a bank. RUN AWAY DON’T DO IT.
I went to my bank which is Academy Bank to open a new account and remove debit card from the old account knowing we were being sent stimulus checks. I didn’t want to close the account and cause issues with this. I was told by Academy bank …
My husband and I have had horrible customer service. Every time he calls, he gets told something different. Now no one is answering or returning his calls. This has been going on for six months.
I love Academy Bank:)!!! I have my checking account and I was having a problem with my app. I was able to use their chat services to let them know. They were right on it and even gave me instructions on what I was not doing. This is my …
I’d give this location itself 5 stars but the overall service of The Actual bank is horrible! My account will show that I have a certain amount of money in it. Days later I’m hit with overdraft fees. They say one thing but I’m seeing the …
Valissa and Yolanda are very helpful and Attentive to your needs very polite and always wanted to help will not Let you leave until the problem is solved Great place to come customer service skills is 1000 plus,I recommend coming here because you will leave with a smile
My wife and I have had a terrible experience with Academy Bank. We have hardly ever been able to login to our account online. They make it so difficult. We also had a poor experience when we sought out customer service. They charge for paper statements, which is the only way we can see how much money is in the account.
I would give them 0 if I could. They closed my account for lack of deposit while I had a pending deposit. Then my direct deposit was set up to go in the account and they just didn’t approve or deny the incoming deposit, making me and my 5 …
I would give a 0 star review if possible. fraudulent activity happened with my debit card. the card was canceled and a new one issued. retrieving my stolen funds from customer support/ debit card disputes has been a nightmare. Adrian, a …
This branch is much nicer (both in aesthetics and in customer service) than the one located in Johnson County closer to my home. Valissa specifically was super personable and helpful. I’d drive out of my way to go to this one over the fairview location for sure.
I’d like to share the awesomeness that I witnessed at the branch inside of Walmart off of 65th St. in Shawnee KS.
There is a manager there, her name is Sonia. I do not know her personally. Nor …
Be aware even if you post transfer to your account thru Zelle your current account statement will show balance with Zelle include but you can’t use your funds for internal tresfer because the banks app lies to you. The funds are not …
Top notch customer service 2nd to none!!!
They did a wonderful job
Great customer service. Check them out!
Very good service. Polite and helpful. Would recommend
Still waiting on my stimulus check which was already deposited. Getting a different story from 2 different reps. Found out they’re collecting interest on it for 2-3 business days before they’re going to release it. This is awful I. Theee times holding people’s money like that. Stay far away
Valissa is a GREAT asset to your branch. You should STRIVE ato have such EXCELLENT CUSTOMER SERVICE. God bless.
Ms. Yolanda is AWESOME! She is always helpful and knowledgeable. She is kind and patient and I will not bank anywhere else. She IS Academy Bank!!😇😇😇 …
They randomly hold mobile deposits every couple months for no rhyme or reason. Representative lied about cancelling mobile deposit so I wasted another hour at a bank. RUN AWAY DON’T DO IT.
I went to my bank which is Academy Bank to open a new account and remove debit card from the old account knowing we were being sent stimulus checks. I didn’t want to close the account and cause issues with this. I was told by Academy bank …
My husband and I have had horrible customer service. Every time he calls, he gets told something different. Now no one is answering or returning his calls. This has been going on for six months.
I love Academy Bank:)!!! I have my checking account and I was having a problem with my app. I was able to use their chat services to let them know. They were right on it and even gave me instructions on what I was not doing. This is my …
I’d give this location itself 5 stars but the overall service of The Actual bank is horrible! My account will show that I have a certain amount of money in it. Days later I’m hit with overdraft fees. They say one thing but I’m seeing the …
Valissa and Yolanda are very helpful and Attentive to your needs very polite and always wanted to help will not Let you leave until the problem is solved Great place to come customer service skills is 1000 plus,I recommend coming here because you will leave with a smile
I’m probably going to switch BANKS if they can’t fix the mistakes THEY DID!
My wife and I have had a terrible experience with Academy Bank. We have hardly ever been able to login to our account online. They make it so difficult. We also had a poor experience when we sought out customer service. They charge for paper statements, which is the only way we can see how much money is in the account.
I would give them 0 if I could. They closed my account for lack of deposit while I had a pending deposit. Then my direct deposit was set up to go in the account and they just didn’t approve or deny the incoming deposit, making me and my 5 …
I would give a 0 star review if possible. fraudulent activity happened with my debit card. the card was canceled and a new one issued. retrieving my stolen funds from customer support/ debit card disputes has been a nightmare. Adrian, a …
This branch is much nicer (both in aesthetics and in customer service) than the one located in Johnson County closer to my home. Valissa specifically was super personable and helpful. I’d drive out of my way to go to this one over the fairview location for sure.
I’d like to share the awesomeness that I witnessed at the branch inside of Walmart off of 65th St. in Shawnee KS.
There is a manager there, her name is Sonia. I do not know her personally. Nor …
Be aware even if you post transfer to your account thru Zelle your current account statement will show balance with Zelle include but you can’t use your funds for internal tresfer because the banks app lies to you. The funds are not …