AccessOne is a leading provider of flexible, co-branded patient financing solutions. We help patients afford medical expenses for health systems nationwide. See more
(Translated by Google) Excellent customer service from Miss Daysi, her attention and collaboration gave me peace and tranquility upon learning of her collaboration. Thank you very much 🙏 …
While I know that Access One can help people pay off medical bills, my experience was negative. I signed up online, saw an option to start payments within a few months at a monthly amount I could afford. After several months of making …
Only in Amercia can you build a business that profits off of charging interest on a medical bill that a person already can’t afford to pay. You’re not helping you’re just adding to the problem. Anybody who thinks these people are helping you is delusional.
They charge huge interest rates on medical debt if you are unable to pay increased monthly amounts. Mine was accidently set to the lower payment and higher interest, but they refused to help reset the account because I didn’t notice the error until a couple months later.
Excellent customer service, Helpful and professional, Displayed patience and kindness during step by step process of handling account services. Thank you
They were really quick and thorough with setting the account up, and were so patient will all the account numbers. Plus no hold time so I wasn’t sitting on the phone all day!
Quick and easy to set up and add bills. It’s a great answer to the increasingly high cost of medical care. My wife and I have been using them for years.
I WOULD LIKE TO PERSONALLY THANK DONNA THE RESPRESENTATIVE THAT ASSISTED ME WITH MY ACCOUNT. SHE GAVE ME AMPLE TIME TO EXPLAIN MY SITUATION, AND HELP ME COME UP WITH A FINANCIAL PLAN THAT WOULD WORK FOR ME. SHE ALSO EXPLAINED HOW FUTURE …
Highly recommend! The gentleman I spoke with was very helpful and understanding. He was very thorough with exploring all options to help my current situation.
today i had an outstanding discussion with the acount representatives and was delighted of her responds and call back. outstanding customer service which is not often at this time.
Again thank you
Access one is the best for helping with medical expenses! Their staff is helpful and caring and was always there for me when I needed them. I would hesitate to use them again if I need to
This is just a fantastic place to do business with. They have helped me tremendously by helping me with numerous hospital bills. Deborah I spoke to today couldn’t have been kinder. Would recommend highly!
AccessOne refused give me a grace period on my payments even though I lost my job to the pandemic. I previously had an account with AccessOne which was paid in full. This company doesn’t care about anything but its bottom line. There …
A shout out to Donna! It was a real pleasure to speak with her. Beyond her knowledge and help in finding the best solution, she expressed a compassion that is too rare these day. Thank you Donna!
Thank you for your continued support with our medical bills in the mist of all that continues to put a strain on our finances. The Eastern office has been a life line.
When I called in, the lady I spoke with was extremely polite and helpful. She truly loves her job and tries to treat people as she would want to be treated when dealing with a bill.
Access one is very easy to work with. they gave me several options to pay off my doctor bills. They even let me choose the due date for my payment, which helped GREATLY spread my bills out evenly over the month. HIGHLY RECOMMENDED !!!!!!!!!!!!!!!!!!!!!!!!!!!!
AccessOne was able to bring me peace of mind when I was scared and worried about paying my heatlhcare bill. I can’t recommend enough for those who are looking for help.
Great experience. Representative was very helpful. friendly, and gave me the assistance I needed. Instead of sending an email/message, she was gracious enough to call me and help me with my concern. Thank you!
Between a change in health insurance at work (new policy/company sucks) and some financial insecurities this past year, my bills have gone through the roof. These folks have been a lifesaver. Always professional and kind when I have to call them after getting another statement.
Access One is amazing. HUGE kudos to Darin for all his help today!! Crazy situation within my HSA savings and within 15 minutes it was resolved. Only had to explain the issue, which was not either of our fault, to him once. He explained …
I was surprised to see while reviewing my current October statement that September’s payment had not been accounted for, despite a confirmation # – it turns out it was a glitch on my end and customer representative Wendy was thorough, …
I think access one is truly an advocate for people trying to find ways to handle mounting medical bills. They are always incredibly helpful and make organizing medical expenses less stressful.
Great customer service – my service representative was very helpful and informative. It wasn’t hard to set up an account – and I look forward to getting my medical bills paid off!
Very happy was far dealing with AccessOne. Especially happy a lady named Sheryl was there to help me when I had a few questions. She was very knowledgeable and easy to talk to.
I’ve called their customer service line a total of three times, and each call was extremely helpful. Two out of those three calls, I had the pleasure of speaking with Donna, whom was friendly and informative.
My experience with AccessOne was positive. The Patient Advocate Sherly was very helpful in resolving the concern that I had. She also shared additional helpful information and benefits that AccessOne offered that my be beneficial to me and …
This company, their people (Jabril and Marion specifically) are an unbeatable force in the medical bill financing world. You get a true sense that they genuinely care about you, as a person. Affordable, zero interest payment plans that …
Customer service is exceptional. I have never had a bad experience. Today I spoke with Alma and she was so kind and professional. Thank you for always assisting me and making medical bills less stressful. 😊 …
Sheryl’s patience while helping me was greatly appreciated and she responded in a prompt and professional manner to set up my account. She made a potentially difficult experience easy and pleasant. Many thanks to Sheryl for her positive attitude and willingness to help.
I messed up and made double payments on my account. I called and talked to Donna. She was very understanding and kind to me. She knew right away that she could cancel my payment. I appreciated getting such a kind, understanding, knowledgeable and helpful person to help me.
This morning I needed some clarification on my account and to make a payment. I spoke to Donna. Donna went above and beyond to help me and get the answers I needed. She has such a great attitude and I found her to be very pleasant to …
Very helpful because we have a high deductible. I asked about options at the front desk where I had my procedure and they noted my account. I was sent a sign up letter after insurance cleared and started my account online. Later, I called in and Taya helped me add another bill. Very nice staff.
In these hard times this company helps with unexpected and usually large bills. Super easy to set up a payment plan that fits your budget. Friendly email reminders when due. They also have exceptional customer service.
I spoke to Mary this morning. I saw the deduction on my bank statement and did not know what it was for. She took the time to find out what is was for and then took my payment to pay it off. Then she made sure the auto pay was disconnected …
This company has been great in helping me to pay off the bill for the birth of my son. I appreciate the no interest option. I spoke with Rhomesha regarding a billing question and she was so helpful and super nice. I wish more representatives in billing were like her 🙂
I had a very pleasant experience with Monica at Access One. She took the time to explain my options and help me figure out what I could afford. She was very patient with me and my hundreds of questions. I could tell she knew what she was …
Very grateful for Access One. Customer support was so understanding and helpful. My accounts got sent back to my original billing office. After finding out this had occurred, customer service was wonderful in helping me get everything set back up with no problem.
Shanay was a great help for me today getting my balances transferred to my Access One account! She even explained how to handle things for the future to save me a phone call down the road as well as the types of services that are covered! Thank you Shanay!
After a few of life’s accidents and unavoidables we found ourselves with a stack of medical bills that we could not possibly pay off through the facilities payment plan. We were directed to Access One and are very thankful for their …
Amazing service! I spoke with Jessica D today after having a rough call with another company before I called AccessOne and she completely brightened my day! Great customer service! Great attitude! Professional! HUGE props to her and the way she glorifies her job. Thank you!!
This was a mess!!!! I was offered to make payments and I explained that I had a pre-paid medical card to use to pay my bill. They assured me that they accepted it but couldn’t …
Exceptional customer service from Donna. I was able to get all of my questions answered, and answered thoroughly. Great knowledge of services and even better personality.
Monica helped me twice 1st setting up my account & then when I kept receiving an error message when trying to make Dec payment. She is patient, upbeat & extremely helpful. Thank you Monica!!!!
A BIG THANKYOU TO JENNIFER IN SPRING FIELD OREGON OFFICE FOR EXCELLENT FRIENDLY CUSTOMER SERVICE AND HELP! THANKYOU FOR GOING THAT EXTRA ‘ mile’ to help me . exellent experience for your customers! thankyou!!!
I have had the pleasure of speaking with your customer service representatives on several occasions. They are consistently courteous, polite, and helpful. Thank you for being such a pleasure!
AccessOne has been a blessing to me! After knee replacement surgery, I was not able to pay my hospital bills through any of the options offered to me by the hospital. AccessOne was able to accommodate me and my financial needs to help me …
After agonizing with several hospital bills I called AccessOne and spoke with Monica, she was extremely helpful and supportive in helping me to set up a payment plan. I could not believe how relieved I felt after speaking with her. She …
Great customer service and ease with making online payments. I was able to pay my bill off in 3 payments instead of 7 as originally planned. The flexibility was truly appreciated. Naomi was wonderful in confirming my final payment made over a weekend. Keep up the good work, AccessOne!
Very easy to contact a patient advocate! I talked with Monica twice and she was so kind and helpful!! A fast and easy process to set up an account and payments, and quick to add our additional hospital bills as needed.
After having an ekg the hospital wanted their in one payment just after a couple of months. Was told about AccessOne got set up quick and easy and no stress with the company. Its been well worth it. Wish i could remember the name of the lady i talked to today to see how things are going. Very pleasant to talk to and thank you.
I had the best experience with the customer service representative today. I might not spell her name correctly but Access One will knows her. Monteah you are AWESOME!!!You are very professional, knowledgeable, compassion. If it was a scale from 1 to 10 I will give her a 1000. You are the GREATEST and keep up the good work!!!
I had an issue with my bill. I contacted AccessOne and spoke with a customer representative. Her name was Donna. She was very professional and polite. She listened to my issue and was able to immediately resolve my issue. Thank you so much for your help and for providing excellent customer service!!
Thank you Jennifer for all of you help!! I was having a stressful day dealing the personnel from the hospital once they transferred my call to you every went very smoothly. you explained the process of how AccessOne works and I felt well informed after our conversation. you are awesome!!
My experience with AccessOne was wonderful. I was able to pay off my hospital bill over a two year period in smaller payments with NO finance charges. No collection calls, no problems, no harassment, the payment was drafted from my checking …
I have worked in the customer service industry for a very long time and always appreciate when customer service in on point. Jennifer was amazing and her customer service was on point!!! She was very thorough, kind, and personable. I loved it!!!
Access One made it easier for my husband to see his Dr., especially because he has no medical insurance. This way we can be on a easy, no worries, payment plan. They are flexible, you can choose your own plan that works best for you and your situation. If I could rate it more stars, I totally would!
Every encounter I have had with AccessOne has been stress free. I have worked with Donna and she is always very helpful and accommodating. Medical bills, especially in this time we are living in can be overwhelming. I am grateful to Donna and AccessOne for making this process easier.
As a person that works in healthcare, I know how stressful paying off medical debt can be and the emotional burden it can have on people that are already in a vulnerable and weak state. I’m so happy to know that a company like Access One is …
I had a very good experience setting up an account with Access One. It’s such a great resource if you have a hefty medical bill and need to stretch it out over more than just a couple months. No interest for 12 months, plus they had …
Around December 2021, I entered into an agreement with this company. Shortly, after I place a call a few day ago and was prompt to give the first three digits of my SS# and DOB as two identifiers. After, I declined to do so this …
I have worked with AccessOne as both a client (my job) and a consumer (patient). Every single person I have talked to has always been pleasant, regardless of the situation, even when I mixed some things up and gave us a headache. They are always courteous and professional, so I greatly enjoy working with them.
I just got off the phone with Josie/ Patient Advocate Access One. As has been my experience each time I have called previously, the customer service here is fantastic! The advocates are active listeners, engaging, and a pleasure to deal …
Jennifer was tremendously helpful after a bad experience with other “customer service” phone contacts. She was professional, polite, knew her subject and made monthly payments available to me. She is a terrific representative for your company. Thank you, Jennifer, for addressing and solving my hospital bill problem!
Donna was great. She made the process of starting an account really easy, and was so very helpful and friendly. Also, very grateful that AccessOne has an interest free payment option, it makes such a big difference when managing health expenses.
Donna was very pleasant and accommodating. She addressed all of my concerns with access to my account and the transfer of UNC account information to my AccessOne account. May she be awarded accordingly.
Fantastice customer service experience. Very Pleasant easy to work with. Thank you for the service provided, you made dealing with Billing much easier.
I had an emergency department visit with no insurance. The staff at the ED told me about AccessOne. I called and they set me up with a very affordable payment plan with no interest. And I didn’t have to do anything but answer some questions …
the operator helped me get logged back in online and also pay my bill as well as setting me up for recurring payments automatically. answered all of my questions and were very nice and patient-
Got stuck paying a medical bill in full. Access one has helped me out so much. I would totally recommend this Company. They even called me just to check in and make sure everything was going smoothly. Cannot recommend them enough.
I had a previous bill from Atrium and set up payments for $25 a month. I had the rest of my bill added and acessone tried to take out $140 of my credit card without my knowledge. I didn’t have that much on my card anyway. I didn’t know that …
Shirneka was very professional,friendly and helpful. She help my husband sign up for his online account patient portal and stayed on the line until it was completed properly. Shirneka also informed us about automatic payments which was very helpful. Keep up the excellent work and God Bless you!!!
I had an EXCELLENT EXPERIENCE yesterday with a great young lady assisting me with my account!!! She was extremely professional/thorough yet how personable & relatable she was put her @ an A+++!!!😎 I hope this email sent 21 hours ago can be …
Calia was very friendlt & helpful with my questions regarding the interest on my invoices. I was not aware that when a new balance is added it adjusts your payments. Mine was set up on auto pay at the original amount & she is working to see what she can do to assist with this interest. I would have paid the additional amount had I known.
I had a great experience with AccessOne. I called to get help on something on my account and I am VERY SATISFIED with the customer service. She was helpful, friendly, and knowledgeable.
Access One is awesome to work with for unexpected health care bills. You’re put on a payment plan, interest free for the first year and minimal rates after that keeping you out of collections. Very knowledgeable and friendly folks…I highly recommend this service.
The agent Jessica was fabulous to work with. She is upbeat, attentive, knowledgeable and very friendly. People are quick to complain when things go wrong. Jessica deserves great kudos for the work she does. She’s a keeper. Thank you!
Donna really provided excellent customer service when I spoke to her. She is the epitome of customer service at its finest. I would give her a 10-star rating if it was possible. Great job Donna!
Monica worked with me on setting up my account. She was extremely knowledgeable, understandable, and pleasant, and answered all my questions. The entire process went very smoothly and I was very satisfied with the way my account was handled.
Got through to an agent immediately, she was incredibly knowledgeable, helpful, efficient, and clear. This experience was in sharp contrast to my prior very frustrating, usually maddening dealings with Our Lady of the Lake’s billing …
Jennifer was so knowledgeable, helpful and very friendly. I discussed my needs and she found the perfect payback terms to fit my monthly disability income. I cannot thank her enough for her good and kind service. I am so relieved to have …
I spoke with Jessica regarding several key questions I had about establishing an Access One account. Jessica was extremely helpful in answering all my questions. She proved to be professional, courteous, patient and knowledgeable. Based on …
My Access One representative Donna was so patient, kind, professional, and helpful in setting up and explaining my medical billing (breaking down in detail both the hospital charges and physician charges) and simplifying them. She made the …
I had to have surgery which I could not afford even after my insurance paid. Access One offers affordable monthly payments that work with my income over the course of 2 years interest free to pay off the balance and up to 5 years with a …
(Translated by Google) Excellent customer service from Miss Daysi, her attention and collaboration gave me peace and tranquility upon learning of her collaboration. Thank you very much 🙏 …
While I know that Access One can help people pay off medical bills, my experience was negative. I signed up online, saw an option to start payments within a few months at a monthly amount I could afford. After several months of making …
Only in Amercia can you build a business that profits off of charging interest on a medical bill that a person already can’t afford to pay. You’re not helping you’re just adding to the problem. Anybody who thinks these people are helping you is delusional.
Monica M was kind, compassionate, knowledgeable, patient and helped me set up a payment plan. I am grateful for her professionalism and respect.
They charge huge interest rates on medical debt if you are unable to pay increased monthly amounts. Mine was accidently set to the lower payment and higher interest, but they refused to help reset the account because I didn’t notice the error until a couple months later.
Easy to work with and flexible options.
Good customer service
very helpful and professional.
Great customer service.
Excellent Customer Service.
Great Customer Service
Larry was great help!
Working to make access to healthcare attainable for all.
Marilyn displayed excellent customer service.
Customer service rep was very pleasant
Monica was easy to talk to and work with
Donna was extremely helpful and friendly.
Extremely helpful in working through a website glitch. Very grateful!!!
Great experience!
very helpful and courteous service by Donna today. thanks!
Everyone I have worked with has been helpful and friendly.
Called customer service and spoke to Donna, she was great help.
Great customer service and so helpful with the costly medical bills
Great
This is a big help! A very good company!
Patient Advocate Access One: Donna is super !!!
Very nice customer service and easy process. Takes a lot of stress away. Thank you!
Wonderful service! Very kind and helpful.
Wonderful service!
Monica is very knowledgeable and a great asset to your company!
Alex was very helpful, professional and time efficient! So thankful for such great customer service!!
The person I spoke with over the phone was very nice and was very informative on all the information I needed concerning my account.Thank you.
I spoke with Allen and he was amazing! Super helpful and nice and got things done!
Very helpful on the phone and the account setup was so easy!
Was very pleased with the how easy it was to set up my payment options. Agent was very nice and courteous
Had to pleasure of speaking with Donna this morning and no question was too silly for her to answer. Such a professional to work with. Thanks again.
I hate that I’ve got the young lady‘s name that I dealt with. Because she was wonderful. She answered every question I had and more.
The phone call was very informative and the agent very helpful.
The service representative was friendly and answered all my questions. The payment plans are affordable as well.
Was very happy I got requested to Access One. I can finally feel at ease with paying my bill with the amount I can afford!
Customer service answered quick
Good representatives
Big shoutout to German he made me tech intelligent explaining access to the website.!
Very nice people to deal with.
Excellent customer service, Helpful and professional, Displayed patience and kindness during step by step process of handling account services. Thank you
Raomesha helped me today to link my accounts. She was amazing going over every detail step by step. Than you!!
The lady I talked to was very helpful in explaining everything and getting things set up and made the whole experience very easy to move forward with.
They were very friendly and courteous on the phone. Easy to set up interest free payments that fit my budget.
They were really quick and thorough with setting the account up, and were so patient will all the account numbers. Plus no hold time so I wasn’t sitting on the phone all day!
Very good and knowledgeable customer service. and of course, great service overall. thanks!
Quick and easy to set up and add bills. It’s a great answer to the increasingly high cost of medical care. My wife and I have been using them for years.
Best experience ever, 0% interest, unbeatable.
I WOULD LIKE TO PERSONALLY THANK DONNA THE RESPRESENTATIVE THAT ASSISTED ME WITH MY ACCOUNT. SHE GAVE ME AMPLE TIME TO EXPLAIN MY SITUATION, AND HELP ME COME UP WITH A FINANCIAL PLAN THAT WOULD WORK FOR ME. SHE ALSO EXPLAINED HOW FUTURE …
Truly a helpful medical payment service provider. It helped me manage the medical costs of a procedure at Holy Cross in Florida.
Highly recommend! The gentleman I spoke with was very helpful and understanding. He was very thorough with exploring all options to help my current situation.
Thank you, Rhomesha for going above and beyond to assist in updating my AccessOne account. Yiu provided excellent customer service.
I spoke with Jennifer today. She was very helpful and polite. I couldn’t have asked for anyone to be any nicer!
Christian was very professional and the set up for my payment plan was fast and easy! Thank you so much!
No way to call them? Fine no payment it is if you show on my credit I will contact my attorney due to multiple attempts and no response via email.
Donna provide thorough details about my account. Her customer service was excellent and warm!
Catherine was fantastic. She was patient with me and really easy to talk to.
Very quick and easy process!
It’s an easy monthly payment process.
today i had an outstanding discussion with the acount representatives and was delighted of her responds and call back. outstanding customer service which is not often at this time.
Again thank you
Very helpful and I so appreciate being able to make long term payment arrangements.
Access one is the best for helping with medical expenses! Their staff is helpful and caring and was always there for me when I needed them. I would hesitate to use them again if I need to
This is just a fantastic place to do business with. They have helped me tremendously by helping me with numerous hospital bills. Deborah I spoke to today couldn’t have been kinder. Would recommend highly!
The representative I spoke with today, Alex, was very professional and helpful. Great customer service!
AccessOne refused give me a grace period on my payments even though I lost my job to the pandemic. I previously had an account with AccessOne which was paid in full. This company doesn’t care about anything but its bottom line. There …
A shout out to Donna! It was a real pleasure to speak with her. Beyond her knowledge and help in finding the best solution, she expressed a compassion that is too rare these day. Thank you Donna!
Thank you for your continued support with our medical bills in the mist of all that continues to put a strain on our finances. The Eastern office has been a life line.
Had the best care and understanding by the customer service people.
Put my mind at ease knowing AccessOne is there .
Thank you
Very caring and patient in helping me. Extremely courteous.
Easy to use system with helpful staff to guide user
AccessOne customer service is excellent! Their reps are very intelligent and intuitive and make the process so easy.
Your agent was very patient and helpful!
When I called in, the lady I spoke with was extremely polite and helpful. She truly loves her job and tries to treat people as she would want to be treated when dealing with a bill.
Access one is very easy to work with. they gave me several options to pay off my doctor bills. They even let me choose the due date for my payment, which helped GREATLY spread my bills out evenly over the month. HIGHLY RECOMMENDED !!!!!!!!!!!!!!!!!!!!!!!!!!!!
AccessOne was able to bring me peace of mind when I was scared and worried about paying my heatlhcare bill. I can’t recommend enough for those who are looking for help.
Great experience. Representative was very helpful. friendly, and gave me the assistance I needed. Instead of sending an email/message, she was gracious enough to call me and help me with my concern. Thank you!
Between a change in health insurance at work (new policy/company sucks) and some financial insecurities this past year, my bills have gone through the roof. These folks have been a lifesaver. Always professional and kind when I have to call them after getting another statement.
Access One is amazing. HUGE kudos to Darin for all his help today!! Crazy situation within my HSA savings and within 15 minutes it was resolved. Only had to explain the issue, which was not either of our fault, to him once. He explained …
I was surprised to see while reviewing my current October statement that September’s payment had not been accounted for, despite a confirmation # – it turns out it was a glitch on my end and customer representative Wendy was thorough, …
I think access one is truly an advocate for people trying to find ways to handle mounting medical bills. They are always incredibly helpful and make organizing medical expenses less stressful.
Great customer service – my service representative was very helpful and informative. It wasn’t hard to set up an account – and I look forward to getting my medical bills paid off!
Very happy was far dealing with AccessOne. Especially happy a lady named Sheryl was there to help me when I had a few questions. She was very knowledgeable and easy to talk to.
I’ve called their customer service line a total of three times, and each call was extremely helpful. Two out of those three calls, I had the pleasure of speaking with Donna, whom was friendly and informative.
AccessOne has been a good option to help with payment of my unexpected medical expenses. They are always very helpful on the phone.
My experience with AccessOne was positive. The Patient Advocate Sherly was very helpful in resolving the concern that I had. She also shared additional helpful information and benefits that AccessOne offered that my be beneficial to me and …
Excellent care and help for my account needs.
This company, their people (Jabril and Marion specifically) are an unbeatable force in the medical bill financing world. You get a true sense that they genuinely care about you, as a person. Affordable, zero interest payment plans that …
The Access One team are very professional and extremely courteous. Donna answered my questions and she was very professional.
Great customer service !!
Very kind and professional people.
They help you to setup a payment plan that fits your budget . …
Customer service is exceptional. I have never had a bad experience. Today I spoke with Alma and she was so kind and professional. Thank you for always assisting me and making medical bills less stressful. 😊 …
Sheryl’s patience while helping me was greatly appreciated and she responded in a prompt and professional manner to set up my account. She made a potentially difficult experience easy and pleasant. Many thanks to Sheryl for her positive attitude and willingness to help.
Very nice people , we need people like this in every work place .
I messed up and made double payments on my account. I called and talked to Donna. She was very understanding and kind to me. She knew right away that she could cancel my payment. I appreciated getting such a kind, understanding, knowledgeable and helpful person to help me.
This morning I needed some clarification on my account and to make a payment. I spoke to Donna. Donna went above and beyond to help me and get the answers I needed. She has such a great attitude and I found her to be very pleasant to …
Very helpful because we have a high deductible. I asked about options at the front desk where I had my procedure and they noted my account. I was sent a sign up letter after insurance cleared and started my account online. Later, I called in and Taya helped me add another bill. Very nice staff.
In these hard times this company helps with unexpected and usually large bills. Super easy to set up a payment plan that fits your budget. Friendly email reminders when due. They also have exceptional customer service.
Awesome customer service. Daisy is an asset to AccessOne. Thank you so much for helping me with a positive attitude, and understanding.
I spoke to Mary this morning. I saw the deduction on my bank statement and did not know what it was for. She took the time to find out what is was for and then took my payment to pay it off. Then she made sure the auto pay was disconnected …
This company has been great in helping me to pay off the bill for the birth of my son. I appreciate the no interest option. I spoke with Rhomesha regarding a billing question and she was so helpful and super nice. I wish more representatives in billing were like her 🙂
I had a very pleasant experience with Monica at Access One. She took the time to explain my options and help me figure out what I could afford. She was very patient with me and my hundreds of questions. I could tell she knew what she was …
Very grateful for Access One. Customer support was so understanding and helpful. My accounts got sent back to my original billing office. After finding out this had occurred, customer service was wonderful in helping me get everything set back up with no problem.
Shanay was a great help for me today getting my balances transferred to my Access One account! She even explained how to handle things for the future to save me a phone call down the road as well as the types of services that are covered! Thank you Shanay!
After a few of life’s accidents and unavoidables we found ourselves with a stack of medical bills that we could not possibly pay off through the facilities payment plan. We were directed to Access One and are very thankful for their …
Amazing service! I spoke with Jessica D today after having a rough call with another company before I called AccessOne and she completely brightened my day! Great customer service! Great attitude! Professional! HUGE props to her and the way she glorifies her job. Thank you!!
This was a mess!!!! I was offered to make payments and I explained that I had a pre-paid medical card to use to pay my bill. They assured me that they accepted it but couldn’t …
Exceptional customer service from Donna. I was able to get all of my questions answered, and answered thoroughly. Great knowledge of services and even better personality.
Monica helped me twice 1st setting up my account & then when I kept receiving an error message when trying to make Dec payment. She is patient, upbeat & extremely helpful. Thank you Monica!!!!
A BIG THANKYOU TO JENNIFER IN SPRING FIELD OREGON OFFICE FOR EXCELLENT FRIENDLY CUSTOMER SERVICE AND HELP! THANKYOU FOR GOING THAT EXTRA ‘ mile’ to help me . exellent experience for your customers! thankyou!!!
I have had the pleasure of speaking with your customer service representatives on several occasions. They are consistently courteous, polite, and helpful. Thank you for being such a pleasure!
AccessOne has been a blessing to me! After knee replacement surgery, I was not able to pay my hospital bills through any of the options offered to me by the hospital. AccessOne was able to accommodate me and my financial needs to help me …
After agonizing with several hospital bills I called AccessOne and spoke with Monica, she was extremely helpful and supportive in helping me to set up a payment plan. I could not believe how relieved I felt after speaking with her. She …
Jennifer was absolutely the best. Very professional and knowledgeable. Thank you so much Jennifer.
Great customer service and ease with making online payments. I was able to pay my bill off in 3 payments instead of 7 as originally planned. The flexibility was truly appreciated. Naomi was wonderful in confirming my final payment made over a weekend. Keep up the good work, AccessOne!
Very easy to contact a patient advocate! I talked with Monica twice and she was so kind and helpful!! A fast and easy process to set up an account and payments, and quick to add our additional hospital bills as needed.
Great efficient customer service
Thank you for being thee for me
Jennifer handled my account with professional care and kindness. The world needs more people like Jennifer. Please thank her for me again 🙏🏾 …
After having an ekg the hospital wanted their in one payment just after a couple of months. Was told about AccessOne got set up quick and easy and no stress with the company. Its been well worth it. Wish i could remember the name of the lady i talked to today to see how things are going. Very pleasant to talk to and thank you.
I had the best experience with the customer service representative today. I might not spell her name correctly but Access One will knows her. Monteah you are AWESOME!!!You are very professional, knowledgeable, compassion. If it was a scale from 1 to 10 I will give her a 1000. You are the GREATEST and keep up the good work!!!
Very friendly and helpful. They work with you on helping with payments
I had an issue with my bill. I contacted AccessOne and spoke with a customer representative. Her name was Donna. She was very professional and polite. She listened to my issue and was able to immediately resolve my issue. Thank you so much for your help and for providing excellent customer service!!
Thank you Jennifer for all of you help!! I was having a stressful day dealing the personnel from the hospital once they transferred my call to you every went very smoothly. you explained the process of how AccessOne works and I felt well informed after our conversation. you are awesome!!
My experience with AccessOne was wonderful. I was able to pay off my hospital bill over a two year period in smaller payments with NO finance charges. No collection calls, no problems, no harassment, the payment was drafted from my checking …
I have worked in the customer service industry for a very long time and always appreciate when customer service in on point. Jennifer was amazing and her customer service was on point!!! She was very thorough, kind, and personable. I loved it!!!
Access One made it easier for my husband to see his Dr., especially because he has no medical insurance. This way we can be on a easy, no worries, payment plan. They are flexible, you can choose your own plan that works best for you and your situation. If I could rate it more stars, I totally would!
Every encounter I have had with AccessOne has been stress free. I have worked with Donna and she is always very helpful and accommodating. Medical bills, especially in this time we are living in can be overwhelming. I am grateful to Donna and AccessOne for making this process easier.
Super Helpful! Figured out what was going on with my account and had it fixed within 5 minutes of talking.
As a person that works in healthcare, I know how stressful paying off medical debt can be and the emotional burden it can have on people that are already in a vulnerable and weak state. I’m so happy to know that a company like Access One is …
I had a very good experience setting up an account with Access One. It’s such a great resource if you have a hefty medical bill and need to stretch it out over more than just a couple months. No interest for 12 months, plus they had …
Around December 2021, I entered into an agreement with this company. Shortly, after I place a call a few day ago and was prompt to give the first three digits of my SS# and DOB as two identifiers. After, I declined to do so this …
I have worked with AccessOne as both a client (my job) and a consumer (patient). Every single person I have talked to has always been pleasant, regardless of the situation, even when I mixed some things up and gave us a headache. They are always courteous and professional, so I greatly enjoy working with them.
I just got off the phone with Josie/ Patient Advocate Access One. As has been my experience each time I have called previously, the customer service here is fantastic! The advocates are active listeners, engaging, and a pleasure to deal …
Staff at AccessOne are sincere, friendly, and concerned. I appreciate their help and advice. Regards, BiBi
Jennifer was tremendously helpful after a bad experience with other “customer service” phone contacts. She was professional, polite, knew her subject and made monthly payments available to me. She is a terrific representative for your company. Thank you, Jennifer, for addressing and solving my hospital bill problem!
Donna was great. She made the process of starting an account really easy, and was so very helpful and friendly. Also, very grateful that AccessOne has an interest free payment option, it makes such a big difference when managing health expenses.
Donna was super helpful in adding a child’s account to my own. AccessOne makes payment plans easy.
Donna was very pleasant and accommodating. She addressed all of my concerns with access to my account and the transfer of UNC account information to my AccessOne account. May she be awarded accordingly.
Monica was very helpful and pleasant to speak with . Very knowledgeable and patient. Wish all representatives were like her
Everyone was very helpful and upbeat. Willing to help and knew what and where to look for possible problems and were able to fix them on the spot.
Fantastice customer service experience. Very Pleasant easy to work with. Thank you for the service provided, you made dealing with Billing much easier.
I had an emergency department visit with no insurance. The staff at the ED told me about AccessOne. I called and they set me up with a very affordable payment plan with no interest. And I didn’t have to do anything but answer some questions …
I learned about Access One’s service through my hospital where I had a substantial bill. …
the operator helped me get logged back in online and also pay my bill as well as setting me up for recurring payments automatically. answered all of my questions and were very nice and patient-
Got stuck paying a medical bill in full. Access one has helped me out so much. I would totally recommend this Company. They even called me just to check in and make sure everything was going smoothly. Cannot recommend them enough.
I had a previous bill from Atrium and set up payments for $25 a month. I had the rest of my bill added and acessone tried to take out $140 of my credit card without my knowledge. I didn’t have that much on my card anyway. I didn’t know that …
Shirneka was very professional,friendly and helpful. She help my husband sign up for his online account patient portal and stayed on the line until it was completed properly. Shirneka also informed us about automatic payments which was very helpful. Keep up the excellent work and God Bless you!!!
I had an EXCELLENT EXPERIENCE yesterday with a great young lady assisting me with my account!!! She was extremely professional/thorough yet how personable & relatable she was put her @ an A+++!!!😎 I hope this email sent 21 hours ago can be …
Calia was very friendlt & helpful with my questions regarding the interest on my invoices. I was not aware that when a new balance is added it adjusts your payments. Mine was set up on auto pay at the original amount & she is working to see what she can do to assist with this interest. I would have paid the additional amount had I known.
I had a great experience with AccessOne. I called to get help on something on my account and I am VERY SATISFIED with the customer service. She was helpful, friendly, and knowledgeable.
Access One is awesome to work with for unexpected health care bills. You’re put on a payment plan, interest free for the first year and minimal rates after that keeping you out of collections. Very knowledgeable and friendly folks…I highly recommend this service.
The agent Jessica was fabulous to work with. She is upbeat, attentive, knowledgeable and very friendly. People are quick to complain when things go wrong. Jessica deserves great kudos for the work she does. She’s a keeper. Thank you!
Donna really provided excellent customer service when I spoke to her. She is the epitome of customer service at its finest. I would give her a 10-star rating if it was possible. Great job Donna!
Monica worked with me on setting up my account. She was extremely knowledgeable, understandable, and pleasant, and answered all my questions. The entire process went very smoothly and I was very satisfied with the way my account was handled.
Got through to an agent immediately, she was incredibly knowledgeable, helpful, efficient, and clear. This experience was in sharp contrast to my prior very frustrating, usually maddening dealings with Our Lady of the Lake’s billing …
Jennifer was so knowledgeable, helpful and very friendly. I discussed my needs and she found the perfect payback terms to fit my monthly disability income. I cannot thank her enough for her good and kind service. I am so relieved to have …
I spoke with Jessica regarding several key questions I had about establishing an Access One account. Jessica was extremely helpful in answering all my questions. She proved to be professional, courteous, patient and knowledgeable. Based on …
My Access One representative Donna was so patient, kind, professional, and helpful in setting up and explaining my medical billing (breaking down in detail both the hospital charges and physician charges) and simplifying them. She made the …
I had to have surgery which I could not afford even after my insurance paid. Access One offers affordable monthly payments that work with my income over the course of 2 years interest free to pay off the balance and up to 5 years with a …