Ackerman Security has provided Atlanta residents with security and peace-of-mind for over 50 years. See why we are the #1 security system choice for home owners and businesses today! See more
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1346 Oakbrook Dr Ste 175, Norcross, GA 30093
Absolutely the worst customer service. I tried to cancel in April and was talked into 3 free months and a lower rate. I have signed documents proving this but was still charged almost $30 a month. Apparently they lost my contract and …
sorry company. After one month install still isn’t finished. Nothing that they have promised was completed everything was a lie from the free months to everything I had was compatible with there’s. The so called free months are added on …
Service was amazing! Technician James and salesperson Ben both have tremendous knowledge of Ackerman products and services. Both were very professional and accommodating!
Kevin was my technician and he was AWESOME! Kevin explained in detail what was wrong with my system, programmed the wall unit and my cell phone, plus demonstrated, and taught me how to use the system. He waited until I performed “all the …
I recently made an appointment for a review of my current system. It was set for 8AM. I was absolutely amazed to see David House pulling into my driveway at exactly 8AM! He was very friendly, professional, knowledgeable, thorough and …
Didn’t want to give them 1 star. We have been customers with Ackerman for more than 5 years. We decided to upgrade our system. Upon the upgrade, alarms started going off in every area of the house. We called advised Ackerman the alarms …
VERY difficult to cancel service after my home sold. Called several months ago and understood that I was on a month-to-month contract. Something changed and Ackerman now tells me I have to pay for service through August!! This is a VERY …
Ackerman Security did great job!!! The salesman came out and explained the available packages and system and offered the installation at reasonable cost. I asked for a voice chime system. The installation quick and very efficient. The tech …
Do not use this company. They pulled funds from my account without authorization and the representative wanted to argue about it. The manager reviewed the call and promised to coach the representative about pulling unauthorized funds and …
Awful, awful experience regarding canceling service. (I cancelled because I was moving out of their area)
Loyalty dept will not help you. Severely broken process requiring letter to be …
We had our new alarm system put in today – our tech was truly a joy to have here. He was very thoughtful and patient with me while I learned how to use the system. He asked questions on how I wanted things done before he did them – he was …
My Sales Representative was very punctual and professional. She answered all of our questions thoroughly and made sure we were satisfied with our decision in choosing Ackerman Security as our home security system. I’m very happy with my …
Ackerman installed my system in September 2013, and offered very competitive pricing and several options that would suit our needs. Three months later, our house was struck by lightning and the strike resulted in our new security system …
I have been a customer with Ackerman Security for years and my experience with the company has been wonderful. Recently, I contacted Ackerman to assist me with a few changes and Justin Turner was right there to provide amazing customer service. Thank you, Ackerman Security and Justin for providing quality service.
Ackerman Security is a quality company that is a pleasure to do business with. We have used their service for three years and been very pleased with their systems, follow up, and technical service when required. They are professional from …
Customer service on replacing our cameras still not complete original request started December 2021. We finally cancelled the service and we were told we owe them the renaining balance if the contract.
Recently I had a number of my home windows replaced and needed a solution for the new windows that did not involve drilling into the new windows. Was able to get small window monitors – quite expensive, but fit my needs. The service rep and …
I am very pleased with the Ackerman team. Our security system, originally installed by another company, has been supported by Ackerman for about 5 years now. When we encountered a recent issue (a trouble light), the Ackerman service team …
I am a current Ackerman security customer. They will not answer the phone or speak with me (of course they blame it on COVID-19) However, if I claim I’m not a current customer and I’d like to get a quote by pressing “2” when I call, they …
NIGHTMARE company to deal with. Was a loyal customer for nearly nine years, called to cancel, passed over to loyalty department, who tried to present some options for retention, finally gave up and sent me an email stating I owed 0 dollars …
First of all, they do not answer their phones. I don’t know how we even got signed up to begin with because they keep us on hold for an hour or more every time we call. I am STILL on hold as of a half hour ago. Secondly, we NEVER receive …
It has been a little over than one year since I signed up with Ackerman Security. So far I had no issues with the service, until one of my sensors stopped sensing. As usual, I called in for service and a technician was scheduled to my …
My customer experience with Ackerman has been HORRIBLE!!!! I’ve been waiting for nearly 2 months for a complete system installation, I’ve had them cancel my appointments, don’t show up for appointments and never bother to call. I’ve been …
Update: I actually had to go to the insurance commmissioner to file a complaint and get my contract canceled due to no service and lack of follow through. Apparently at the time there were other issues so my case was carried forward with …
Trying for days to cancel the $10.00 service plan. Called their “customer service” they cannot remove but says they will have their service dept. Call me. I know getting rid of them and cancelling my service will be next to impossible …
If there is even a remote chance you will ever move, do not go with this company!!! Our salesman told us if we moved while under contract we could take our system with us. He left out that was ONLY if you move to one of the very few …
Sales person changed the terms of my contract from a 2yrs to a 5yrs. Ackerman is reaping folks off. They even make it almost impossible to cancel. PLEASE IN YOUR OWN INTEREST, AVOID SIGNING WITH ACKERMAN security
Update 2: To give credit where it is due, Tiffany called us and got this taken care of right away. She was very professional and apologetic, attributing this to a switch in billing systems. That said, this is still something that never …
I have found Ackerman Security to me one of the most miserable companies that I have ever done business with. After my home was broken into – they could not come out to repair their system for 5 days – ADT was here the next day and …
Since Ackerman’s merger with ADT there service is awful if you call them your on hold forever I would not recommend them to anyone.
Ackerman security sent out a installation technician that not only exceeded my expectations but he was able to instill a sense of confidence in both his abilities and knowledge. I switched to ackerman 6 years ago because the cost is nearly half of aDT. Never looked back and hope I never will. Thanks ackerman! And thanks Mark.
I do not even want to give this one star to the company. We had Ackerman service for the past two and half years. For the past 3 months, the remote cellular monitoring system trigger our alarm go crazy due to week signal problem. We had …
Thought my relationship w/Ackerman Security was going to be wonderful. But here I am 2.5 months in to my contract with them and still don’t have a lock installed on my kitchen door that I ordered from their sales rep 2.5 months ago. Have …
I’ve had Ackerman Security systems for about 8 months now. The salesman was extremely informative, the plan is affordable and the system is very easy to manage. The times the alarm has sounded (due to my error) I have received an immediate …
I’ve been a customer of Ackerman for over 3 years and I’ve enjoyed the service. When I needed to have a new system installed for my new home, Andrew S was able to schedule me at a time that was convenient for me and arrived on time. He was …
I have been an Ackerman Security customer for 10 or more years and the service gets a little worse each year. The last three times I called for service it was the same problem each time and the appointment was scheduled longer than the …
My Ackerman service has not worked for 7 months, they are aware of the situation and I told them I wanted to cancel. They were to note my account for a cancel but did not follow through with their commitment. They auto renewed me for …
My experience with Ackerman has been far below a zero star review. First of all, I had to take a vacation day to get my account setup because they are unwilling to provide service on weekends or after 4 pm. The representatives have been …
Ironic that the biggest CROOKS run a security company. I have been stuck in a contract with Ackerman four 4 years. I move every 2 years and each time they start over the contract and threaten to sue me for the remaining 3 years if i …
Just moved to the area. Great customer service and happy with my new system. Would highly recommend!!!!
I’ve been an Ackerman customer for years. The costumer service is always excellent. They go above and beyond to make sure that the customer is happy. I just updated my alarm system and added new sensors. The technician that came out was awesome.
Been a customer for probably 20 years. Used to be awesome now I would like to suggest they change their name to “on hold security”. You can never get a hold of them even if your alarm goes off they put you on hold What’s the point of a …
I have tried to have a Sales rep contact me for the last 3 months via phone, and have yet to receive a phone call. I keep calling Ackerman and they keep saying that someone will call me and have not received a call as of yet. We use to have …
I was hesitant on the 3 stars only because recently have I noticed a “change” in Ackerman. The first few years were great. Great response and customer service excellence. Now I can barely get anyone on the phone when I need service. My …
I have been a loyal Ackerman customer for 10 years and very pleased with the security service. I moved out of state where Ackerman is not available. When I called to cancel my service I was informed I have five months left of my three year …
We have been customers for 22 years. Today needing to talk to Ackerman I was on hold with nonsensical messages for 1 hour. Left my phone for return call it didn’t come. Called again and was on hold for another ½ hour. What kind of service provider have you become? Total rubbish.
Outstanding Service for Security Camera Replacement!
Replacement of an outdoor Honeywell security camera that was blown during a …
Update Dec. 2020 –
Ackerman called today to indicate that since cellphone companies are getting rid of 3G towers and going to 5G, and some of theil older Ackerman equipment (4 …
The service has not been good and Ackerman does not fulfill the agreements in their contract. Also, they sent us a letter today informing us they are increasing our monthly service fee starting next month, despite people losing their jobs …
Superb Technician!
Our system had experienced some false alarms. The Ackerman technician quickly …
I have been an Ackerman Security for years but for the past year or so, Ackerman has been terrible. I am so dissapointed. We’ve trying to cancel my mother’s monitoring because the system was not working for a long time. I’ve been paying and …
The WORST in customer service. I recently purchased a home 2/10/2020. I called in; the account was to be transferred, so I thought. They wanted to set up an appointment to come evaluate a system that they were currently monitoring. COVID …
Beware of their contracts and extra services the sales person will get you to to add to the service. If you add any extra services you are not able to remove them from your account. $7/mo for the ability to use a smart phone app which does …
Their alarm didn’t work properly and my business was robbed. When I talked to them they told me to get a police report and send them exactly what happened. I did that and almost 2 years later they are still ignoring me. They won’t let me …
Michael, customer service representative, was outstanding in delivering superior customer service. He schedule my technician appointment and was very knowledgeable and extremely professional. …
Ackerman Security has been great so far. As a new home owner, my wife and I wanted a security system and monitoring service that best protect us and our possessions. We received quotes from a couple companies and Ackerman was best. …
Every person we worked with while wanting to ask questions, learn about our options & have our security system installed was WONDERFUL. We worked with Greg Healen for our complimentary visit & Jamal installed our system. Both had great …
It was like pulling teeth to reach someone as the wait and hold times took forever. Then it seemed dang near impossible to reach the sales guy Tony. I would call and text with no response and very little to no call back. The only reason I …
I easily completed my research online about Ackerman Security. I was also able to schedule an appointment with a sales representative online as well, very easy to do. Shortly thereafter I received 2 confirmation emails from Ackerman …
We’ve been a customer of Ackerman for SIX years. When we moved, and sold our home, we were told “Awesome sauce! Now, you still have 10 months of financial obligation, ok? Now how would you like to pay that?” Six years, but we cannot cancel …
I called Ackerman to cancel my services after being approached by Vivint with an upgraded system with additional features. Representative Justin Turner received my call. Mr. Turner expressed his regret at a long-time customer such as …
Worst company ever!!
I had an appointment scheduled for between 5:00 and 5:30 today again with a no-show after me calling at 5:45. When I call the technicians direct phone number he …
My family and I have small children and have heard great things of Ackerman and honestly have been pleased with their service since we bought our house 5 years ago until now! I spent over $800 to get my house wired for a security system …
We’ve had a great experience with Ackerman for the last 7 years. We recently moved into a new home and contacted Ackerman to service our new home. The sales rep, Dean, was friendly, thorough, and very helpful. The service tech Jamal was …
Cancelled service when our 3 year contract ended. I was offered a lower rate to keep me as a customer. I said I would discuss with my husband and call back if we were interested. A few weeks passed and I started getting automated …
My husband and I have been with Ackerman Security for about a year. Recently my husband added security cameras around the house because he was being deployed to Afghanistan and wanted extra security for me and my daughter while being away. …
My overall experience with Ackerman is always pretty good. The wait time for repairs is ridiculous though. My home was unarmed for almost a week because they didn’t have any techs available to come out and service home. Please work on this …
THERE IS NO WAY TO GET OUT OF A CONTRACT WITH THEM.
This is my fault, I signed the contract without looking. BUT, this company does …
I used Ackerman for the past 3 to 4 years. I had a service contract that I wished to cancel because I sold the house. Was told that I would need the new owner to sign up for service or I would have to pay for the remainder of the …
Decent Security and gets the job done but if you move out of an area they don’t service it will cost you dearly. Its going to cost me $2,000 since I’m moving to an area they aren’t located and they refuse to take the gear back or allow me …
Excellent service
Excellent service! Needed to have a component (RF) serviced for excessive signal …
I just had Ackerman installed and the mess Xfinity patched in removed. Best decision ever! David was professional and I felt like I was in good hands. We decided on a security system that was perfect for our needs. Todd came in shortly after and installed the product. He was knowledgeable and professional. Great job!!
I really loved the service that I received from Ackerman. Dean, my sales person was very professional and timely. He actually showed up at the designated appt time and went through everything with me. I also was very impressed with Ron, …
Very disappointed with my Ackerman experience. I bought a home in November that was already wired for Ackerman, so I continued to Service. All was fine until May 18th when an alarm went off at 3am while I was out of town. The alarm did not …
We’ve had Ackerman security for about 3 years now. They’re very quick to call when I accidentally set off the alarm! Our installation was quick and easy. They even updated our system free of charge once. Peter is our rep, and he was there …
I am very pleased with the service that I have received from Ackerman Security Systems. It has been a pleasure to work with them. I knew that I would be in good hands after my initial meeting with my sales consultant, Ilene Schoolsky. Not …
This is the worst home security service I have ever had the displeasure of having! From the get go I have had nothing but issues. In the first couple of months, whenever our alarm would go off for any reason, I would never receive a call …
Stay away from this alarm company. Worst customer support by far. It took forever to get a hold of a customer rep. Had a problem with our alarm system and Ive been told that I have to wait for almost 4 weeks for the next available …
Very upset…it’s 3 am in the morning my alarm is making a beeping noise, 103 communication trouble, I have no idea what this means. I call my 24hr/365 alarm company WELL guess what? They are NOT 24 hours, no one ever answers. Thank God I …
I am attempting to cancel my service with this compnay. I have been a loyal customer for over 8 years. I have mailed a letter to cancel my service, emailed the letter and uploaded the letter to their portal. I have left my phone number …
Moved to a different state at the end of January. Tried to cancel our security service for 6 months!!!!!! No call back. Nothing. Finally was able to get ahold of someone to stop paying for it monthly. Was told I would get reimbursed. Never …
Buyer Beware!
After years and years with Akerman, I called to cancel. I was then told that my …
It was a excellent experience. Mark O Farrell was Professional and friendly, he was thorough in going over the different types of panels and the advantages of them. Never was trying to push me into buying more stuff and this made me decide …
Technician arrived exactly on time, diagnosed the problem within minutes, offered a couple solutions that would save me money, then I Ed the problem. In addition he answered some questions that I had about the system. Knowledgeable and pleasant. Great experience!
Buyer Beware! These guys are sneaky. I own two restaurants that I had Ackerman provide security on. Been a customer for almost eight years. I got a great unsolicited quote from another security company, so I called Ackerman to see if they …
It took quite a while to set up an appointment for my installation because I had to take an entire day off work. I was finally able to take an entire day off, and the installer never came and never called. I called the customer service and …
Wonderful customer service, on time, and no problems. Saleman was thorough, explained everything in a comprehendible manner. Technician is wonderful. Always on time, well mannered and took care of every question or concern I had. Would highly recommend Ackerman as a home security company!
While the monthly pricing was favorable, the installation amount was a bit much. For an unmounted keypad, 3 doors, 2 windows and a doorbell was over $900 in installation fees and all the tech did was stick sensors on the windows. Not even …
We’ve paid Ackerman since December 2017 the equipment has never worked the customer service is the worst non communication within the company . We had to sign a five year contract and actually just got a sign for the yard last month.
I have been a customer since last 7 years and never even needed to call these guys. Today I just wanted to cancel my service because I wanted to go with self installed monitoring. They told me the cancellation fee is $238. I was shocked to …
Great Service! Technician was professional and extremely knowledgeable. We have had him come out to our home before, and he’s always great! I highly recommend this company for your security needs.
Sales team did a great job selling our system. Very expensive to install…. fast forward 2 years, we have a problem when we are out of town and tech support drops the ball, we keep getting promised that “someone is working on it”, Or …
I had a horrible experience with Ackerman.
During the 3 years time I was with Ackerman, there were several false alarms and …
Been with Ackerman for just under 5 years. We fulfilled our 3 year agreement with no issues. After some thought we decided we want to cancel our service about a year after our contract was up. We never called to cancel because just like …
The service man was on time and was very knowledgeable of what he was doing and explained it to us. Aaron was very courteous and respectful to this old person which made the service event very enjoyable. I’ve had their service for 20+ years at two different homes and it has been outstanding.
I can say with confidence that we made the right decision to change security providers.
Ackerman made a very complete presentation of their services, then made an …
Do not use this service, I would give zero stars if I could. All of there panels are old and out of date. They lied about what the security system could do. I was under the impression I was getting a better newer panel then what I already …
Ackerman Security is not a good Security company. I will be trying to get out of my contract due to non performance. I’d recommend you consider going with a different service company. I signed up with them when I relocated to Atlanta, and …
Been a customer for 6 years now! Called about charges due to an unfamiliar amount. …
Well, all I can say is if all the technicians are anything like the one that came to my home for installation, then this company is going to blow through the roof. I’ve never had anyone or company touch base with me after-hours to check …
Not sure what is going on. Called twice for help with a control communications failure, was twice told a tech would call to schedule an in-home repair, and was never contacted. Yesterday and today we have tried to call the customer care …
We have been customers for 10+ years and we have 3 years left in our agreement. We cannot wait to get out of it!!! The last 2 years have been the worst customer service we have ever experienced. The doorbell camera works great, but the app …
I received amazing service from this company. I was assisted by Dee in the loyalty department. She was so sweet and helpful I’d recommend her to anyone that’s looking for assistance.
I have been a customer for over 20 years. Now I am moving. To talk to an actual person to do this has now taken over 21 minutes, to end service. Now that this company is no longer local to Atlanta, their customer service is not the best. Please, avoid this company.
Ackerman was by far one of the best Alarm companies that I have dealt with over the years. They were always quick to respond and their monitoring was always quick and accurate. …
we wanted to cancel our service due to their recently price increase. However after my wife called them and asked if we were able to cancel and the service center representative told her we could cancel anytime, but made her a new offer …
I do not recommend that anyone use Ackerman Security. The company has been completely unresponsive to me as a customer. While moving, I attempted to contact the company to transfer service to my new address. It took multiple weeks to get …
For three years I paid my bill without working service. They told me I have to pay $75 for every time the tech come to my house to see why the system isn’t working, the sales man didn’t tell me that (I wouldn’t agree if I knew, they can …
Not impressed with their products or service.
The system we were sold does not perform as promised, including the motion …
If you want to secure your premises using technology that is 10 years behind the curve, this is your company of choice. Nothing about how this company operates in a modern way. My service has not been working for months due to the fact that …
Ackerman has the absolute worst customer service I’ve ever experienced. If you ever have an issue they will give you the run around. Nobody seems to know what they are talking about. They will tell you anything that sounds satisfying so …
Just terrible. They must be paying for good reviews. We had both residential and commercial service with Ackerman. The company is very difficult to deal with when you need to disconnect service. They require 60 days notice and written …
I was looking to get service with Ackerman because of how great I hear they are with their customers on 104.7 The Fish. I had used the online free quote form to inquire about security cameras for my residence. Justin shortly responded to my …
First, when your alarm goes off they call you regardless if you turn off the system right away. That gets annoying real quick. With ADT if you cancel the alarm within 30 seconds, no one would call. …
Service is always caring and considerate. They listen to what the problem is and work with you to resolve whether remote or a service technician visit. They never try to sell you anything you don’t need. …
I’ve had Ackerman Security since May 2015 I did have a problem of them finding my address with three attempts to deliver security signs over the years I’ve had no incidences other than a few faults alarms and they seem to have handled that …
Not sure why the hassle to cancel service. You call to cancel, they say you have to mail something or email something to cancel. Once you email them to cancel, you get a response that the Loyalty team will call you to confirm the …
My husband and I just bought a new home. The previous owners had an Ackerman installed system so we reached out to Ackerman because of this and because of the good reviews we saw. The salesperson came to our home and went over a few options …
Worked with Andrei and his team to determine the right fit for my security system. Highly recommended!
I have been a customer of Ackerman Security for 16 years. I have never had a problem until recently. Over the past month I have called customer service multiple times with no avail to discuss an upgrade in services. When I finally reached a …
We were prompted to activate our existing alarm system due to a break in that happened at our home. The initial consultation to discuss our needs was very informative. She didn’t try to up-sale us on stuff we didn’t need like another …
Roy Knights, Security Consultant with Ackerman Security was great to work with. He came to our home twice, to review our needs and workup an equipment package that would work best for us at a price we were comfortable with. He then made …
We have had Ackerman for many years and have been very pleased. I called with a question and was fortunate enough to get Katelyn Bray. She was wonderful! Probably the nicest, most knowledgeable, and most responsive customer service rep I …
My biggest complaint is the lack of knowledge of everyone who answers the phone. Even the technical support department seems to know nothing. All anyone can do is schedule a technician to come out. Half the time they don’t know anything …
Very professional and a Wonderful customer service. I recommended them to all my friends and family!
I have Ackerman security for 4 years now and I like their services very dependable plus the company in locally in Georgia. I recently upgraded my system to a smart home with cameras and all; the installation was great and I’m enjoying the …
This has been very difficult working with this agency. I was misinformed of the service terms from the sales rep when they came and spoke to me. I signed a 36 month agreement but I had told the rep that I most likely would be moving before …
Stay away from Ackerman. I had them for years, with no issues until recently. I knew I was selling my home and moving to Florida, but I got a call from a Sales guy representing Ackerman. He told me that I needed to upgrade to 5G or my …
Valerie Ponder is an exceptional Ackerman Security employee. She was extremely helpful, informative and caring. She was one of the best people I have ever dealt with, a real pleasure. She deserves a raise!
I’ve been on the phone for over 3 hours, constantly being routed to ADT trying to cancel this service. I want it canceled immediately
I had an excellent experience with Ackerman Security from start to finish. I went on-line to submit an inquiry for information on their services. They immediately responded the same day and an appointment was scheduled for a salesman to …
We have been Ackerman Security customers for 5 + and had the best experience ever for really affordable prices. We are saddened to realize that moving to another city in the South will not allow for us to continue our service with Ackerman …
Like others mentioned below, Ackerman makes it impossible for you to cancel your account. They first ask you to MAIL a completed form to cancel your account. Then you have to wait a min of 10 days for them to process the cancellation. And …
Absolutely terrible customer service. I have been trying to close my account since March 2020. We moved out of our home in January for renovations and paused our monitoring. Bills continued to come even though monitoring was paused. Since …
I have been an Ackerman customer for at least four years now, maybe more. They came out when I called originally when my security company at the time started charging more than double the Ackerman price. I was told they could not use the …
Moved to a new house that needed an update to the alarm system. These guys handled it all from the meticulous walk through done by a former FBI agent suggesting the needs to have our home secured to Adam the technician that did all the …
I have been Ackerman customer for many years. Recently I bought a video door bell so I decided I do not need Ackerman security any more. I tried to terminate on line . I could not do. So I called the loyalty customer service many many …
Absolutely the worst security and home security monitoring company. Over the past three years my house has been broken into three times while the alarm has been alarmed. The alarm did not sound. I reached out to Ackerman they charged me for …
We had a wifi issue that made our alarm go off for no reason and then continually beep every minute. I called and tried to resolve over the phone, but who I spoke with with extremely unhelpful and wasn’t trained at all. She had me turn off …
Not sure but I thought security for your house was 24/7 365 days a year. Found out that is not the case. Came in disarmed my alarm and that is where the keypad still sits “blinking disarm”. Called for service first available a week later. …
GREAT CUSTOMER SERVICE!
We were having some windows replaced, so needed to have some sensors removed …
The video camera on the door bell does not work . The images are blurry and undectable . Adam the guy who installed called their tech person who told me that if the person stands in a certain light we will be able to see them. Folks you …
Awesome man appreciate the honesty and how I’m knowledgable about the equipment that was explained so well. Appreciate him being on time thanks Kenya Dunlap😀 …
When I first began service with Ackerman there were no issues. Then after almost 2 years the sensor on one of my windows began causing issues. A tech came out and changed the battery. Issue seemed resolved. Then after 1 week the issue …
We signed on with Ackerman when we bought our house 4 years ago. The alarm would go off in the middle of the night. We paid another fee to have access to the technician without additional costs, but when he came to fix things, we were …
Ackerman has just redone their sign in process. It is so convoluted and inconvenient that after spending some time on the phone with the rep I just gave up. For crying out loud it’s only an alarm company not Fort Knox. There are two …
Absolutely the worst experience I’ve EVER had with customer service and a scheduled service call. Big runaround to cancel your account. Do not use Ackerman. …
I normally have great customer service and have been a customer for YEARS. However, today – Simone (sp) from the scheduling department called to follow up on an appointment that I need for a property. She had a nasty attitude and attempted …
I have been an Ackerman customer for several years and have never been disappointed with their service. After a move a couple of years ago I now have newer equipment that sometimes needs assistance beyond my current tech knowledge level. A …
Horrible customer service. When you call, they don’t follow through. I had issues multiple times when updating credit card information and now with cancellation. I cancelled my service 5 months ago and now they are sending me threatening …
Received a call about upgrading my equipment because I had 3G. Tech came out and said my equipment was incompatible with upgrade. Emailed customer service to request a rep contact me about new equipment. Had not heard from anyone for a …
Your technician was excellent! Called prior to arrival. Was on time. Was very aware we had a sleeping newborn and alerted us to when test alarm would go on. He was courteous and friendly. He is everything we all want a service tech to be and more. Thank you!!!
I was very satisfied with their effort and job. Would definitely recommend them for anyone and everyone!
I am VERY unhappy with their customer service or lack of one. I have been on hold to speak to an agent for over an hour. I even sent them a text (which they recommended to get in touch with them faster) but didn’t get a response. …
I had the GREATEST experience with your sales person, Victor, this morning. He answered all of our questions and clarified what we needed to upgrade/changes in the home from the previous owner. Victor was personable, polite and very …
The technician was awesome! Very friendly, courteous, efficient, and knowledgeable. He did an awesome job! He deserves a management position… guiding the Ackerman team towards the exceptional, legendary, customer service experience he provides.
Extremely unsatisfied with customer service. I have had a “system lo battery” message for months with my alarm going off at all times of the day and have been able to reach anyone at Ackerman. I have called the customer service line on 4 …
Sammy, the tech who came out was very knowledgeable and very courteous. He came out and replaced my radio signal before, and then he came to install a wireless system today. Both times he was very quick and answered all my questions. Ackerman should give him a reward.
This morning our alarm triggered at 3:20am. It obviously woke my wife and I from a deep slumber in a panic. I ran through the house to see what had happened and there was no sign of a break-in or reason for the alarm to go off. I called …
Thieves and liars. I had a fire at my house in April 2020. I have cancelled my account by phone, mail and email. They started taking money from my account without my permission in November, right after I got an email saying my account was …
A customer for over 10 years, Ackerman failed to keep up with the times, overcharging for service and equipment. When time came for 3G sunset, they wanted more money than a whole new system from another vendor, and when I asked to cancel …
Ackerman has been my security company since, well, I think 2006. That’s a long time. They have very affordable rates and I have never had any issues with them in this many years. Their service man, Steve, came out today to update my …
Perhaps the worst customer service on the planet. The way a person cancels out of the account is archaic. I have been trying to cancel my membership since JUNE!! They mentioned to me they sent me an email but haven’t, I had to hunt down …
Worst experience I’ve ever had with a company when trying to cancel my service. My family and I moved and wanted to switch to a different security company so we called Ackerman and they said we had to pay the remaining balance of our …
I’m not very happy with this installation or the tech. My appt was for 12 – 4pm. Technician shows up at 6pm and stayed until almost 11pm. Install of new panel was sloppy (holes in wall, messed up drywall, paint exposed) Got a new …
If you just want your system monitored, they seem to be good. But if something goes wrong, forget it. After they had to upgrade our keypad with a new LTE box, nothing has worked. I’m now on my FOURTH service call, and still no dice. And, of …
Allen was our sales person and Tim performed our installation. Both were very professional. They came on time, were informative, clean and very friendly. Allen did not attempt to over sell is as most sales people do. He was honest with what …
Great, amazing guys, very customer friendly oriented, solving all the requests with a smile and professionalism. Recommend!
I would have given 0 stars if possible. I have been with Ackerman for 5 years. For the first 3 years I was satisfied with my service. Whenever my alarm was accidentally set off, my phone would be ringing by the time I was putting my code …
I have been a customer for 7 years with multiple accounts. The customer service the last 2 months has been terrible. They required me to replace my radio and it has not worked correctly since it was installed. I had 3 techs out here 3 …
Ackerman has a zero tolerance for cancellations. My 84 year old mother had their services and was told by her doctor she could no longer live alone and they charged her $431.19 to end her contract. In my opinion they have the worst customer …
Over 40 minute hold with an alarm going off and NO ONE picked up. Ackerman has sold to ADT even though the website says differently. DO NOT USE THIS COMPANY!!!
Very very unhappy and disappointed in this company and their representatives. After waiting and meeting with a salesman twice and waiting and meeting for equipment installation twice I still do not have ny problem solved and am out $502.00. …
I have had nothing but bad customer service issues since Ackerman sold my account to ADT. If you want to wait on a technician that never shows up, get lost in their phone system, or to get lied to by their customer service representative, then use this company. If not, go elsewhere.
We had to disconnect our service during a home remodeling project, Ackerman told us they would reimburse us for monthly fees and then when the project was complete they reversed and said no to reimbursement. Moreover they want to charge …
I’ve been an Ackerman Security customer for a few years now, and they are impressive. Their customer service is amazing, their technicians are friendly, professional, and prompt, and they’re just great, overall. Justin Turner, a customer …
Thieves and crooks with no moral compass and intentionally archaic and difficult cancellation policies to justify continuing to charge you up to 10 months after you move house and aren’t using the service anymore. Stole over $350 and even …
Ackerman’s customer service is terrible if you want to cancel service. I was contacted by a salesperson when they merged with ADT and was told my equipment would no longer serviced (which is only 5 years old) and I would need to “upgrade” …
They make canceling difficult in the hopes you forget….then months later you remember you are still paying for a services you haven’t used and no longer have the equipment for. We had a house fire and every utility was easy to disconnect …
The installer code on my Lyric was changed from the default, and initially they wouldn’t release the code to me unless I signed back up for service and paid a $195 technician fee. To their credit, they did contact me after leaving a review …
I signed up for service with Ackerman because the manager rebooks owner of my home already had the system installed. I should have read the reviews. I told the tech I didn’t want to mobile service and I’m being charged for it. My camera …
Very upset. It’s 5:45am in the morning. My alarm panel is beeping and flashing Check 6F. Called my 24 Hour alarm service and was on hold over thirty minutes. They never picked up. I guess my 24 hour alarm monitoring service isn’t staffed. I …
Been a customer for 5.5 years; unable to cancel service online so of course they want you to call; called and waited on hold for 18 mins with no answer, hung up and called back and was on hold again and bounced to multiple people only to be …
Unfortunately, I didn’t read the fine print. The selling agent I worked with assured me that there were no cancelation fees. However, you do have to pay the full remaining contract term to cancel. So, semantics but sure no “fees.” For those …
Incredibly disappointing. Our installation has taken 2 months. This occurred after approximately 8 different visits with nearly as many different technicians. This was altogether a basic installation. After every visit, the technician …
Kenya came out to my family’s home and delivered on the customer service. On time, helpful and knowledgeable! Thanks Kenya for your service and help!
I have had Ackerman security system for several years now. Their customer service is horrible.. I suspected that my alarm was not registering and called them. Instead of at least trying to troubleshoot the problem they automatically want …
They sold out to ADT, which has awful service. Total shame. I was never told and only found out when my alarm went off.
Saw Gabriel Ero’s review below and checked my paperwork. I signed a 1 year contract and they sent me back a 3 year contract. No installation is scheduled but the sales rep insisted we could have it done before Thanksgiving (3 working days). …
Ackerman has been giving me the runaround for years.
The system that my account was linked to was monitored by radio, which is now …
Wish I could give them negative stars, but you have to do at least 1. Worst service experience. Alarm randomly going off, false alarms sent to police dept. with no alert sent at the home. Calls waking me and my family up at 5:00 a.m. for a …
We are so happy with the process, it was extremely smooth and easy!
Will recommend to all of our friends and family in the future!
Thank you so much for the service
I had Ackerman for years..but recently the customer service has been horrible. Back in January, they contacted me about installing the new keypad so it would be 5G compatible. I scheduled took off work, for the tech to call and say the …
Spoke with Ty concerning my bill plan and I felt she went above and beyond to help me to the point I was happy and satisfied after hanging up with her. I have been a customer for a very very long time so this makes me happy. Ty exemplified great customer service.
Great company, very professional and installed my system in a timely manner I give em 5 stars all day
Ackerman is folding and has “sold” all it’s accounts to ADT. They will come after you for the full balance of your account when you try to cancel to sign up with another local company, like Ackerman was. Way to sell your customers down the river, Ackerman! 0 stars, wouldn’t recommend, but at least they’re going out of business…
They have been trying to charge me for months that I’ve already paid for and this is the second time and it’s unprofessional. I’ve even had to dispute the payment I made to them because they “never got it” but the minute I disputed it “oh …
Great service since new ownership, very professional staff made me and my kids feel very secure with installing and our family safety.
Ackerman is HORRIBLE!!! They sold me a video camera system based on all kinds of false promises; the system is the absolute worst and has never worked properly. Then when I called for assistance, I learned that Ackerman has sold my …
Ackerman was my number service for the past 15 years, that all ended a few months back. The response time has declined significantly and to find out they merged with ADT or from what the rep just informed me ADT has taken over is absurd. I …
DEAL WITH THE DEVIL If you choose Ackerman… it’s for life. You will never get out of your contract and they will continue charging you even after your contract ends. I’ve been trying to cancel since March (contract ends in JULY). Paid my …
Ackerman has been great…until they were recently purchased by ADT!! Called them about a week ago to have a tech here while new windows were being installed. They made an appointment with a tech and provided a ticket number. They never …
End of a disappointing era for me. Ackerman sold out to ADT; neither ADT or Ackerman told me. Found out the hard way when the system errored out at 4 AM. Spent all morning bouncing between Ackerman and ADT. Take the money screw the customer company so good riddance. I fear ADT will be worse
This Company is just a bunch of crooks, oh! they would give you the world when presenting their sales pitch, but once you sign on the dotted line all that professionalism and great customer service goes in the drain. …
I have used this company in the past with no issues. TIMES HAVE CHANGED!! I advised my daughter to call them for their home. I answered the door when Mr. Junior Lawrence sales consultant came to the door. He inquired about our current …
Arrived on time, gave GREAT options for updated security systems. SUPER helpful and respectful. 5 stars Ackerman! Thanks!
My equipment stopped working almost right away. They charge $90 to come to look at the equipment. I did not want to spend the money, but I knew I couldn’t get out of the one-year contract so I kept paying them. I started calling to cancel …
Ean R was a very helpful and friendly rep. Appreciate the time he took to go over the process
This company was great. Then I was burglarized and have been trying to reach someone about the no theft guarantee. Each time I get told I don’t qualify or get disconnected. I am very frustrated and want to get this addressed. I don’t …
you can not ever get in touch with no one. I called at 4:30 pm and the recording said to call back during business hours and they close at 5 pm. they will have you on hold for 30 min or more. I wouldn’t RECOMMEND Ackerman to a dog fight. So …
Buyer Beware….RUN! My security cameras have failed again. They take your money lickety split but when you need service the motto is hurry up and wait not to mention getting snotty, high handed employees who don’t want to hear anything …
At one time I praised Ackerman Security but not anymore. I tried from April 14 through April 20 to talk with someone about discontinuing service. Always received “They will be in contact with you in 24 to 48 hours”. On April 25 I guess they …
Dee from the loyalty department, customer service skills were exceptional. Ive never felt so cared for before in my previous customer service calls /inquiries. She answered all of my questions very persistently and remained highly …
Incredibly cheap equipment and unbelievably poor, way over-priced service. We paid over $1200 for equipment only to have the alarm go off multiple times on its own win the span of a few months—and that’s with turning on the alarm system …
After having to close our office two years ago, we attempted to reach Ackerman about closing our account. After repeated attempts, it became evident that the process was needlessly difficult. When we did reach someone, our call was dropped, …
I have been trying for a month to cancel my monitoring service because I sold the house. I have called, written, and emailed multiple times and no help, no response. They owe me for the months I prepaid, no wonder they refuse to respond. …
I spoke with Dee in the loyalty department, she was amazing and has awesome customer service skills and knowledge. I started the conversation very very upset about my service and monthly bill. My intention was to cancel my service. I have …
DO NOT USE THIS SERVICE! Its very rare that I feel strongly enough about a company to write a review, but my experience with Ackerman Security has been so terrible that I would hate for others to fall into the same trap. …
Terrible company, I purchased a house with an Ackerman security system already installed. It was definitely from the 80s or 90s. I reached out to customer support to see if they could come and remove it. I got a response that said “ …
I TRIED to cancel this service, they put me on hold for 2 hours, then when they finally answered, I was supposed to get an email with form to send in. You can’t cancel over the phone because they want to bill you as long as possible. They …
Mr. Kenya Dunlap did an awesome job breaking down everything to me. He was very professional and had wonderful customer service
Ackerman Security needs more employees like Dee! From start to finish she was very welcoming and made me feel like my business with Ackerman Security was highly valued. Before reaching out I was very frustrated with my system but by the end …
We have been unable to reach anyone in customer service to cancel service. On hold for hours at different times of the day. Funny enough, if we select an option to upgrade service, someone picks up within minutes. But if we mention we need …
The New Ackerman has definitely reinvented the way of home security!! They have the most amazing Sales and Installation team , also the most up to date Smart home Equipment, I definitely 10/10 recommend!
Merged with ADT ☹️.
I’ve had Ackerman for over 10 years and loved it until out of the blew I …
Just got set up by Ackerman. My grandma had it growing up so I went back.. great customer service! And I am happy that they are backed by ADT now too
I have never in my life posted a negative review but If I could give negative stars I would. I have spent more than 6 hours on the phone trying to get a refund for equipment I don’t have and cancel the service which apparently was sold to …
its not worth the $10 you save by using this company. go ahead and spend the extra $10 per month with another carrier like ADT or Vivint! my alarm went off I never got a call from them. when trying to call them you sit on hold for extended …
Do not sign up with this sleazy outfit. If you move, sell your house, they will do everything possible to prevent you from canceling service. In my case, I am required to tell them a password my previous tenant set. Problem is, the guy is …
This company is amazing and I appreciate how quick and easy the whole process was. I would definitely recommend this company to anyone because they love what they do and they will go with you step by step to make sure you receive the services you are looking for. Thank you for everything and keep up the amazing work.
Firstly, this company sold the account to ADT without any notification. ADT is owned by ATT. …
For the last two months our alarm has been losing its signal – which causes it to beep continually unless unplugged. I have had multiple trouble shooting phone calls which seem to work for a few days, then the same thing happens. A tech …
Called Ackerman to install extra equipment on my elderly parent’s home. Explained that I live away and that I needed the equipment installed the week I was there for their safety. When I called I explained that I just needed an …
I had a bad experience with Ackerman. However, I accepted them sending me a tech for the second time and I am so glad they did. Ike was the tech and he was amazing. He actually listened to what I had to say and resolved the issue. Ike made …
Strong warning: if you ever decide to cancel, Ackerman will force you to jump through endless hoops. I’m now at day 45 attempting to cancel my account. They eventually told me to snail mail a piece of paper to cancel, and when they received …
Sold out to ADT. The great customer service went to no service, 30 plus minute hold times for the “customer no service” department. And big company don’t care attitude. Not a good company to do business with anymore, and after 10 years as a customer, I’m moving on.
Kenya was very informative and patient. His assistance in the process is greatly appreciated and I recommend him to handle home security for anyone that is in need. Appreciate you again
Five months ago, I paid ACKERMAN SECURITY $3K+ for security equipment & installation (voice keypads, security cameras, window sensors, smoke detect. etc). My home was already extensively pre-wired. A MONTH later, I get a text at midnight …
We were with Ackerman for years and Ackerman sold our account to ADT without giving us a choice. …
ZERO STARS!!! I’ve spent over a dozen hours on hold on the phone over several months trying to cancel my contract and nobody can help me (when they actually answer the phone)! We’ve even received a letter in the mail confirming they can’t locate my contract – then why am I still being billed and told I can’t cancel?
Wanted to share a note and save folks time. Ackerman WILL NOT discuss moving monitoring business from another company (pricing) to them without coming into your home with an appointment. I have an active system (newer) currently monitored …
We’ve been with Ackerman for several years. They have always been great, until they sold out and transferred their monitoring to ADT. I’ve spent 6 hours trying to get an issue resolved with them today and still haven’t gotten anywhere. …
I have had my “Ackerman”/ADT system for just under a week. It was installed last Tuesday. Within days I was already having issues. My back door continues reading as “open” even though it’s closed, locked, and latched. I reached out about it …
Apparently Ackerman was bought by another company. My alarm system has not worked since March 2022. I have called several times trying to close my account, but never get to a person. I leave my phone number to get a call back and I never …
ACKERMAN SECURITY IS A SCAM.
My family has been using Ackerman security for the past 6 years and because of …
My system isn’t set up yet but so far working with Ackerman has been awesome and the the reason is Ean!! You have a great sales rep who is customer focused and honest! He is the reason I went with Ackerman. Ill update my review after the system is installed and used for a couple of months.
I was an Ackerman customer and was satisfied, however, it seems like when ADT took over not so much. I called about 2 weeks ago to cancel my contract. I have moved out of state and took over the alarm system that was here so i did not want …
Great company to work with! Everything promised was delivered and I can now rest assured that I’m in good hands with Ackerman. I would highly recommend this company to anyone that is looking for their services. Priced fair and great customer service!
On 9/2, I discussed my issue with a rep. The conclusion was to change the battery. I ordered and changed it. The system showed all green lights. I went out of town four 4 days and when I returned the system was down. I called Ackerman, …
I contracted with Ackerman Security on October 13, 2021, when a representative Allen came out and sold me a system to connect to sensors from my pre-existing system. He stated that I would be able to use my existing motion sensors and door …