TLDR: Just choose a different propane provider for your home! AmeriGas has terrible customer support, many hidden fees, and deceitful business practices. …
I have a unique situation and Amerigas step up to the task and I am thrilled to be a long distance customer from Indiana with wonderful service here in Arizona.
With family in town last week for the holiday, heating our pool was drawing our tank down faster than I was comfortable with. I called on the 19th and asked for a delivery before Thanksgiving. I was promised a delivery on the 22nd. Didn’t …
So I show up on Saturday 30 minutes before they close and José/Juan(can’t remeber) tells me the guy in front of me will take 30 minutes and therefore he wont fill my two pronepane tanks and that “he’s the boss”. went over to the flying J to …
Russ and Wade have been keeping my propane tank filled for several years. I just make a quick call and they are out either that day, if it’s early enough, or first thing the next morning. I only have one 125 gallon tank, but they treat me like I’m a big customer. Don
What can I say? They’re the best. Steve delivers our gas and is very knowledgeable and friendly. He saved a lizard that was trapped in the hole with the tank. It melted my heart that he cared and took the time to free the lizard. He’s obviously a good guy.
I showed up at 4:03 and the Summer hours are only ’till 4 pm.
They filled up my two 5 gallon propane tanks and were very friendly.
They filled two 5 gallon tanks for less than 20 bucks.
I have been a customer since northern energy owned this company and they have always taken care of me and worked with me to make sure that I was satisfied even as they switched to amerigas
We are moving to a new house that needs to be hooked up with propane. We initially went to Ferrell Gas, they had the absolute worst customer service I’ve witnessed so far, called 3 times and each person answering was absolutely not willing …
Called on a Wednesday morning and it took one week to deliver gas. Last year I called and it was delivered the next day. I even offered to pay expedited service but that’s not an option.
Very responsive to inquiries. If the usual people are to busy to answer the phone, the boss , Wade, jumps in to help. Prices are the best in the valley. Scheduled to receive propane delivery in a couple days, will re-post on the quality of service at that time.
Changed valve on 7 1/2 gal tank from vapor usage to liquid usage with out authorization and did not tell or show me what they had done. Took tank to be filled but needed to be recertified first. Tank is over 12 years old. I use that tank …
Why aren’t you actually open during the house you say you’re open? Twice this week. First in the afternoon and now in the morning. No one to help me anywhere….
My neighborhood delivery representative was very courteous and attentive, made sure the area around my tank was safe for my family and home. Excellent service all around!
Waited 10 minutes after ringing bell for service to fill my 7 propane tanks but no one came. Propane is $2.24! I don’t mind paying more for it if someone was actually there to fill them up but left dissatisfied at the service, or lack of service. Left with decision to tell my friends not to come here.
I will never buy propane in AZ already filled cylinder again take your cylinders here half the price of buying already filled cylinders from Circle K thank you guys for alcolm propane they’re also very quick to do their job and fill the cylinder no waiting around
If I could give zero stars it would be more appropriate. I moved into my home about 2 years ago and was told the tank was owned by the residents. When I called Amerigas I was told they owned the tank. The tank valve was off by 25% so it …
I really liked the fast service and the friendly, knowledgeable people in the office and the field. We will be doing business for a long time and highly recommend Amerigas to our friends and family. …
Worst customer service ever!! If I could change propane companies, I would do it in an heart beat. These guys need some serious coaching on how to treat customers, how to help people on the phone, how to deliver in a timely manner, everything. Not happy with them AT ALL.
Stay away from Amerigas..Super price gougers,super shady also have an national automated system..You will “never” be able to talk to them…Getting your account corrected,quick service or a human on the phone will be hard…Review coming …
I have been trying for a week to get delivery. I am unable to get hold of a person. Their automated system has put me in hold for 2 1/2 hours with no answer. I have been to the local office and the gate is padlocked. What is going on?
Worst company ever, no contact, only bills, even when you have been trying to cancel for the past 5 months they never contact you, just keep sending late notices even though you just want them to go away. TERRIBLE customer service. Do not use!
Customer for 3+ years. They try to rip me off every year with refill prices! I call, they quote, I complain and they lower it significantly!! If you call for prices and do not tell them NOT to deliver, you will soon get a bill. I am interviewing other companies.
I don’t often write reviews, but these people are outstanding. They were all very friendly and helpful. I had some issues with my tank and they really went above and beyond to get me taken care of. Thank you
Truly the most incompetent company I’ve ever delt with. I set up service December 18th their email says they will call within 2 business days to set up service. I called after Christmas to set up but they can’t come out to fill until …
They rip you off saying propane 273 plus tax but they do not accept credit cards and do not give Receipts. I gave the. Man 10 dollars her only filled it up 3.3 gallons. Please report these people to the it’s. The is fake as hell taking …
Extremely Poor Customer Service. I went there today to purchase auto switch valve/regulator. After talking to receptionist for couple minutes a male employee came out to talk to me. He not only told me he didn’t sell what I was looking for …
Really not happy with these folks. I had used Americas when I lived in another state and had no problems whatsoever, but the Phoenix office has really poor service. I was set up for a tank delivery for my business one week prior to my …
I highly recommend Amerigas as a propane company and have switched from the company I have used for 22 years! The service given to my propane take by Steve was excellent in every way! He had the knowledge and skill needed to diagnose and …
As a commercial retailer for AmeriGas I thought it would be very simple to order a propane delivery for my residence. There were a few details to be taken care of, safety inspection, delivery appointment, etc. but it all went very well! I …
4th time this has happened. we were on a weekly fill up schedule. Been 7 days without refill. Called every day and they said they would be here within 24 hours each time. Just canceled our service.
I have used these guys for over 10 years and had great service until now. I called on 5 Mar 2020 for delivery and show a scheduled time frame of % to 13 Mar. I have noted several trucks in the area but I still have not gotten my delivery …
Amerigas is the worst company I’ve ever had to deal with. We were given a delivery window and we did not get a delivery. Propane level was creeping down. Called several times a week for next two weeks and noone had an answer. This was …
Impossible to get in touch with. They NEVER, like in REALLY NEVER answer their phones, and when you do get thru, it’s a hellacious automated system. The average wait time is 90 minutes up to 5 hours. Who has that kind of time. But …
This the is worst company when it comes to get customer service. Try their phone number, and good luck getting a live person to talk to. If you do get luck and talk to someone, it is guaranteed that he or she is not a decision maker. We …
We have been without propane for 4 days because your company is unwilling to come to do an emergency fill for my family with 3 young children. Shame on you…. we have no hot water, no gas stove and no dryer. Your call center is …
Been trying since January to get them to pick up their tank, never show up when scheduled, guess I’ll try a fourth time. Update mid April, Still no communication from Amerigas and with this year’s fire season upon us, being worse than …
I’ve had this company for about five years now out of necessity and when we go down It’s always an issue for them to help. They have no communication with her drivers. They set times that they never meet. If you have another option for …
I ordered propane online on 06/02/2022 with promised delivery of 2-7 days. However, on 06/15/2022 my delivery was changed to 06/15 – 06/22. I called C/S but she could not hear me. I tried chat but you only get a BOT. They let you update …
This is literally the worst provider of any service I have ever experienced. Shocking beyond belief. I would suggest you reach out to Canyon State for your propane needs. …
Getting my account started was a good and easy experience. The service technician was outstanding in service. Service technician is a great asset to your company.
On July 18, 2022 I requested that my three – 120 gallon propane tanks be filled. I was told that they would be filled with in 72 hours. The delivery did not occur, so I again requested service on July 29th. I was told the delivery would …
Placed an order and was given an estimated delivery date of 11/19-11/25. Finally received it 12/16. Talked to customer service and was told that my order was not on a route. Totally unacceptable
Don’t use Amerigas. They have the worst customer service. They are impossible to get a hold of. You’ll only ever get to speak to people at a call center. They ignore requests for delivery even when you are put on an emergency, prioritized …
My husband ordered a propane refill during the 2nd week of November and was told it would be delivered by Thanksgiving. It is now December 14th and we still haven’t received the delivery. We have called 4 times over this period and each …
If I could just give a -5 stars I would. This company is a joke, does not care about their customers. First, the technicians are not well trained putting families a high risk of exploration since they don’t even check your appliances if …
I had been a loyal Amerigas customer for the past 5 years. I have a large in-ground tank that gets filled about every 18-24 months. They have filled it twice already and I was calling to get it done a couple of weeks ago. I used to speak …
This is totally unacceptable. The delivery was FINALLY made 12-31 after a phone call nightmare and 2 more emails The order was made 12-17 and promised by 12-24 as indicated on the confirmation email. I will have your tank removed and …
This company has extremely bad customer service. If you are an STR company using this one to heat your pool, make sure to double check that appointments are set, and be on top of what your reading is on your physical gauge vs. what it shows …
Was completely out of gas for two days unable to shower or cook food (my fault for not calling it in before I ran out) but they said they would do emergency delivery. They delivered gas to the wrong house twice and said that they delivered …
Absolutely it was one of the worst customer experiences (new customer). Scheduling and account set up was easy. Appointment scheduled, no problem. Scheduled from 8am to 12pm. At 1:40 I called to check status and was advised that the …
At first I was not impressed with the telephone but then I was transferred to Heather and she was excellent. She walked me thru the form that needed to be filled out and was always very careful I understood what I was filling out. She was very polite and I was assured my tank would be filled today and it was
Easy Peezy!
(Translated by Google) I am looking for a location of 35 45w carry
(Original) …
(Translated by Google) Fair price, just be careful they steal you when you fill up …
TLDR: Just choose a different propane provider for your home! AmeriGas has terrible customer support, many hidden fees, and deceitful business practices. …
They arrived 8 days late. Never called or made any attempt to notify me they could not make the scheduled window. Unacceptable customer service.
I have a unique situation and Amerigas step up to the task and I am thrilled to be a long distance customer from Indiana with wonderful service here in Arizona.
Poop
Great staff.
Great service
Get my propane there for years
Great people!
Friendly service!!
Great team!
Over charge corrupt drivers 👎🏼🖕🏻 …
Fast professional service
Fast, Friendly and no hassle
friendly, professional, timely, helpful
The staff is the best in the business.
delivery GAL was awesome!!
great service
Fast and friendly .
Fast service. Friendly staff.
Awesome employees!
Great customer service. Friendly.
Cheapest propane currently
The propane is expensive but the deliveryman Brian was fantastic!
Fast and great people
No fuss, easy to deal with
Great service. Pleasant to deal with.
It’s where I get my fuel
A very positive installation experience. Super pleased!
Great company. Good people and great service.
Fast service and cheap
Best price for smaller jobs
Flame in Camp Verde (AmeriGas) is excellent especially when it comes to Customer Service.
Friendly and helpful. Short wait times for services.
Best propane in town
The ladies I call to order from are AWESOME. Thank them
From December 26 today I not have propane delivery And today January 11, 2021
Acorn employees go above and beyond everytime i come here.
The delivery service man (Ed) was very knowledgeable and friendy.
Very fair price on gas…
With family in town last week for the holiday, heating our pool was drawing our tank down faster than I was comfortable with. I called on the 19th and asked for a delivery before Thanksgiving. I was promised a delivery on the 22nd. Didn’t …
So I show up on Saturday 30 minutes before they close and José/Juan(can’t remeber) tells me the guy in front of me will take 30 minutes and therefore he wont fill my two pronepane tanks and that “he’s the boss”. went over to the flying J to …
Fast and efficient service. Friendly and courteous delivery person.
Friendly and efficient office staff who are right on the ball with courteous drivers. A rare find these days.
It was very easy to order and they filled the tank while we were at work.
Very simple to schedule and pay online. Don’t need to be at house for delivery.
Schedule set up was easy and friendly. Delivered just like the promised.
I’m waiting like 10 minutes and no one here I don’t know Need a better service
Very efficient, love the automatic refills, no need to call, no worries about running out of propane.
Guys are fair, honest and low priced for propane…
Easy, convenient and priced Right! Great customer service puts them at the top of my list for my propane needs.
Although I waited 5 minutes, they were really nice and i appreciated the apology,sometimes people are busy!! Thanks amerigas especially joe
Great service and great attitudes. They have come along way! Amerigas Glendale knows customer service at its best!
Easy to set up and fast delivery.
Cheapest propane around and professionally-run operation
Russ and Wade have been keeping my propane tank filled for several years. I just make a quick call and they are out either that day, if it’s early enough, or first thing the next morning. I only have one 125 gallon tank, but they treat me like I’m a big customer. Don
What can I say? They’re the best. Steve delivers our gas and is very knowledgeable and friendly. He saved a lizard that was trapped in the hole with the tank. It melted my heart that he cared and took the time to free the lizard. He’s obviously a good guy.
Excellent customer service over the phone, very professional and expert technician doing a complete home gas installation check and repair.
I showed up at 4:03 and the Summer hours are only ’till 4 pm.
They filled up my two 5 gallon propane tanks and were very friendly.
They filled two 5 gallon tanks for less than 20 bucks.
Always friendly, professional customer service. Very happy to recommend Acorn.
I have been a customer since northern energy owned this company and they have always taken care of me and worked with me to make sure that I was satisfied even as they switched to amerigas
The level of customer service was extremely high. An absolute pleasure to do business with!
Love Amerigas. They have always treated me wonderful. I have been a customer for over 7 years. They are the best!
Great folks to deal with and they’re open on Saturdays to noon
We are moving to a new house that needs to be hooked up with propane. We initially went to Ferrell Gas, they had the absolute worst customer service I’ve witnessed so far, called 3 times and each person answering was absolutely not willing …
Awesome service. Thx you guys
Called on a Wednesday morning and it took one week to deliver gas. Last year I called and it was delivered the next day. I even offered to pay expedited service but that’s not an option.
Great Customer Service, Great Prices, I Would Recommend This Company To Anyone.
The people I dealt with at AmeriGas were very polite and professional. Service went off without a hitch and I was very satisfied.
Very responsive to inquiries. If the usual people are to busy to answer the phone, the boss , Wade, jumps in to help. Prices are the best in the valley. Scheduled to receive propane delivery in a couple days, will re-post on the quality of service at that time.
Outstanding customer service! Drivers are super dependable, on schedule and highly professional. Would recommend them to anyone in the valley.
Changed valve on 7 1/2 gal tank from vapor usage to liquid usage with out authorization and did not tell or show me what they had done. Took tank to be filled but needed to be recertified first. Tank is over 12 years old. I use that tank …
Why aren’t you actually open during the house you say you’re open? Twice this week. First in the afternoon and now in the morning. No one to help me anywhere….
My neighborhood delivery representative was very courteous and attentive, made sure the area around my tank was safe for my family and home. Excellent service all around!
Waited 10 minutes after ringing bell for service to fill my 7 propane tanks but no one came. Propane is $2.24! I don’t mind paying more for it if someone was actually there to fill them up but left dissatisfied at the service, or lack of service. Left with decision to tell my friends not to come here.
I will never buy propane in AZ already filled cylinder again take your cylinders here half the price of buying already filled cylinders from Circle K thank you guys for alcolm propane they’re also very quick to do their job and fill the cylinder no waiting around
If I could give zero stars it would be more appropriate. I moved into my home about 2 years ago and was told the tank was owned by the residents. When I called Amerigas I was told they owned the tank. The tank valve was off by 25% so it …
Our delivery guy is awesome. He has really tried to be helpful and is personable
I really liked the fast service and the friendly, knowledgeable people in the office and the field. We will be doing business for a long time and highly recommend Amerigas to our friends and family. …
Worst customer service ever!! If I could change propane companies, I would do it in an heart beat. These guys need some serious coaching on how to treat customers, how to help people on the phone, how to deliver in a timely manner, everything. Not happy with them AT ALL.
Stay away from Amerigas..Super price gougers,super shady also have an national automated system..You will “never” be able to talk to them…Getting your account corrected,quick service or a human on the phone will be hard…Review coming …
I have been trying for a week to get delivery. I am unable to get hold of a person. Their automated system has put me in hold for 2 1/2 hours with no answer. I have been to the local office and the gate is padlocked. What is going on?
Worst company ever, no contact, only bills, even when you have been trying to cancel for the past 5 months they never contact you, just keep sending late notices even though you just want them to go away. TERRIBLE customer service. Do not use!
Customer for 3+ years. They try to rip me off every year with refill prices! I call, they quote, I complain and they lower it significantly!! If you call for prices and do not tell them NOT to deliver, you will soon get a bill. I am interviewing other companies.
I don’t often write reviews, but these people are outstanding. They were all very friendly and helpful. I had some issues with my tank and they really went above and beyond to get me taken care of. Thank you
Truly the most incompetent company I’ve ever delt with. I set up service December 18th their email says they will call within 2 business days to set up service. I called after Christmas to set up but they can’t come out to fill until …
The staff is friendly and very helpful.
Every time I’ve been in they have answered every question and had the parts I needed. …
They rip you off saying propane 273 plus tax but they do not accept credit cards and do not give Receipts. I gave the. Man 10 dollars her only filled it up 3.3 gallons. Please report these people to the it’s. The is fake as hell taking …
Extremely Poor Customer Service. I went there today to purchase auto switch valve/regulator. After talking to receptionist for couple minutes a male employee came out to talk to me. He not only told me he didn’t sell what I was looking for …
Really not happy with these folks. I had used Americas when I lived in another state and had no problems whatsoever, but the Phoenix office has really poor service. I was set up for a tank delivery for my business one week prior to my …
I highly recommend Amerigas as a propane company and have switched from the company I have used for 22 years! The service given to my propane take by Steve was excellent in every way! He had the knowledge and skill needed to diagnose and …
As a commercial retailer for AmeriGas I thought it would be very simple to order a propane delivery for my residence. There were a few details to be taken care of, safety inspection, delivery appointment, etc. but it all went very well! I …
4th time this has happened. we were on a weekly fill up schedule. Been 7 days without refill. Called every day and they said they would be here within 24 hours each time. Just canceled our service.
I have used these guys for over 10 years and had great service until now. I called on 5 Mar 2020 for delivery and show a scheduled time frame of % to 13 Mar. I have noted several trucks in the area but I still have not gotten my delivery …
Amerigas is the worst company I’ve ever had to deal with. We were given a delivery window and we did not get a delivery. Propane level was creeping down. Called several times a week for next two weeks and noone had an answer. This was …
Impossible to get in touch with. They NEVER, like in REALLY NEVER answer their phones, and when you do get thru, it’s a hellacious automated system. The average wait time is 90 minutes up to 5 hours. Who has that kind of time. But …
This the is worst company when it comes to get customer service. Try their phone number, and good luck getting a live person to talk to. If you do get luck and talk to someone, it is guaranteed that he or she is not a decision maker. We …
Promptness and consideration of customers request
We have been without propane for 4 days because your company is unwilling to come to do an emergency fill for my family with 3 young children. Shame on you…. we have no hot water, no gas stove and no dryer. Your call center is …
Been trying since January to get them to pick up their tank, never show up when scheduled, guess I’ll try a fourth time. Update mid April, Still no communication from Amerigas and with this year’s fire season upon us, being worse than …
I have had AmeriGas for over 20 years of total satisfaction. Delivers on time, to make sure that I never run out of propane.
I’ve had this company for about five years now out of necessity and when we go down It’s always an issue for them to help. They have no communication with her drivers. They set times that they never meet. If you have another option for …
Promised delivery by Christmas which was 15 days.. didn’t contact me or deliver.
I ordered propane online on 06/02/2022 with promised delivery of 2-7 days. However, on 06/15/2022 my delivery was changed to 06/15 – 06/22. I called C/S but she could not hear me. I tried chat but you only get a BOT. They let you update …
They were quick and easy great service
This is literally the worst provider of any service I have ever experienced. Shocking beyond belief. I would suggest you reach out to Canyon State for your propane needs. …
AmeriGas representative – Mike was great but the wait time and the billing policies are unacceptable
Getting my account started was a good and easy experience. The service technician was outstanding in service. Service technician is a great asset to your company.
We ordered propane 2 wks ago, I keep calling for status of delivery, and get the run around! Not a reliable propane company!
The new call center is terrible. It took 3 months to get a tank we no longer needed picked up. Then they charged $150 for the pick up.
These people are great. On time and right on the money too. I’m completely satisfied with what they have done for me.
On July 18, 2022 I requested that my three – 120 gallon propane tanks be filled. I was told that they would be filled with in 72 hours. The delivery did not occur, so I again requested service on July 29th. I was told the delivery would …
Placed an order and was given an estimated delivery date of 11/19-11/25. Finally received it 12/16. Talked to customer service and was told that my order was not on a route. Totally unacceptable
Don’t use Amerigas. They have the worst customer service. They are impossible to get a hold of. You’ll only ever get to speak to people at a call center. They ignore requests for delivery even when you are put on an emergency, prioritized …
My husband ordered a propane refill during the 2nd week of November and was told it would be delivered by Thanksgiving. It is now December 14th and we still haven’t received the delivery. We have called 4 times over this period and each …
If I could just give a -5 stars I would. This company is a joke, does not care about their customers. First, the technicians are not well trained putting families a high risk of exploration since they don’t even check your appliances if …
I had been a loyal Amerigas customer for the past 5 years. I have a large in-ground tank that gets filled about every 18-24 months. They have filled it twice already and I was calling to get it done a couple of weeks ago. I used to speak …
This is totally unacceptable. The delivery was FINALLY made 12-31 after a phone call nightmare and 2 more emails The order was made 12-17 and promised by 12-24 as indicated on the confirmation email. I will have your tank removed and …
This company has extremely bad customer service. If you are an STR company using this one to heat your pool, make sure to double check that appointments are set, and be on top of what your reading is on your physical gauge vs. what it shows …
Was completely out of gas for two days unable to shower or cook food (my fault for not calling it in before I ran out) but they said they would do emergency delivery. They delivered gas to the wrong house twice and said that they delivered …
Absolutely it was one of the worst customer experiences (new customer). Scheduling and account set up was easy. Appointment scheduled, no problem. Scheduled from 8am to 12pm. At 1:40 I called to check status and was advised that the …
At first I was not impressed with the telephone but then I was transferred to Heather and she was excellent. She walked me thru the form that needed to be filled out and was always very careful I understood what I was filling out. She was very polite and I was assured my tank would be filled today and it was