Acura Financial Services

American Honda Motor Co., Inc.

Acura Financial Services Contact Details

Acura Financial Services Reviews ( 122 )

  1. I was in an accident March of 2022. My insurance decided my vehicle was not a total loss. Airbags did deploy and so I have been waiting this long (10 months) for a sensor that Honda seems incapable to produce. I am still having to pay a car …

  2. This is the corporate office of Honda Motor’s U.S. Sales and Service organization. Frankly, there’s no reason to visit unless you work there and really nothing of note to see.

  3. This company has no commitment to its customers, the Warranties Department does not answer emails and does not answer the phone,
    A real disregard for customers, they just want to sell.
    too bad.

  4. RIP OFF!! I FEEL SCAMMED RIPPED OFF! HONDA FINANCIAL SERVICES! LIARS!!! AMERICAN FINANCIAL SERVICES ALEX INFORMED ME THAT MY HONDA CAR TITLE WAS GOING TO BE MAILED TO ME BY ALEX BENITEZ. I CALL 4 WEEKS LATER SPOKE WITH A NATHAN VINCENT WHO …

  5. Bill Hav at Phillipsburg Easton Honda should not be able to sell cars. He hates women. He also was supposed to give a car away to someone who needed it, he took donations and still never have the car away.

  6. 15 minutes on hold and nobody answer with American Honda Motor. I called dealers in THOUSAND OAKS and OXNARD in CA. and put on holds for almost half an hour. I had only a simple question and it look like everyone is sleeping. Ashamed.

  7. Great company. Great people. Especially in the motorcycle division. 🙂

    *the morons posting negative reviews about their cars or a dealerships are posting in the wrong place. This is about American Honda Corporate in Torrance CA. That’s it.

  8. What kind of company hire abusive management? Honda does. RMI is their security. Some supervisor from graveyard White is his last name. Abusive white man. A retired cop taking his job to far.

  9. Phyl Byrd helped me select my new car. He was just amazing. It was the smoothest car buying experience i have ever had. Sales Manger was also amazing, Thanks for you both. I love my new car.

  10. My review is based on my experience with Acura Client Relation . I had the experience of buying two cars from Paragon Acura and two cars from Acura of Ramsey . The prices were good and the service when service consultant Kevin worked then …

  11. I recently bought a Honda Fit 2016 and the starter has already given out. It is unbelievable that I’m already having problem with the car. I’m starting to regret my decision of buying a Honda. No offense, I just speak the truth.

  12. I bought my new Honda CR-V (made in 2015) in August 2015, less than three years ago. Two weeks ago, it suddenly broke down. The water pump seized so that the belt was broken. It was unexpected Honda car has such problem. It’s only 29,000 miles.

  13. i am disgusted by Honda corporate for not honoring their paint recall on my 2008 Mugen si. after spending 10k from DCH Honda in Paramus nj for a new engine…after Honda did not even attempt to fix my car…I am now told that a paint …

  14. Per Honda dealer service station my new 2018 Honda has faulty engine (due to Factory defect) and required full engine replacement and has less than 10K miles.
    Honda engine use to be world best but not any more!!!

  15. My family member purchase a brand new vehicle from Willet honda south in Morrow, Georgia. He explained his situation in detail. They stated “we can help you”. He drove away in a brand new honda civic. Two weeks later the finance manager …

  16. I needed a special honda tool to repair my ABS system. My car is a Del Sol ’95. They said the tool was obsolete. I explained that the tool was available on the east coast at a Honda dealer. I asked if they could have the toll transferred …

  17. These people are absolutely horrible. I have a 2011 Honda Pilot with bad piston rings. They settled a class action suit in 2013 for this very issue. I have been back and forth with them for a year, jumped through multiple hoops and they …

  18. Terrible! they advertised that certified vehicle has roadside assistance and two complimentary oil changes for cars purchased on August 2019 but when my car lost power in the middle of the night and it was also raining, I called customer …

  19. I called and talked to Steven with customer support. He gave me the worst customer service ever!!! THEN WHEN I ASKED FOR A MANAGER HE DENIED ME ACCESS TO ONE. He was very rude and I can tell you that this Honda Accord and CRV that I own …

  20. UNFORTUNATELY HONDA CORPORATION LET ME DOWN.
    GOT WARRANTY SERVICE AT THE DEALER WHICH WAS DONE WRONG.
    MY CAR HAS LOW MILEAGE AND I HAVE ISSUES NOW. …

  21. Honda has unbelievable horrible customer service. The mfg takes no responsibility for thier vehicles- they leave all up to the dealerships that extort money from you . I was a Honda loyal customer have 2 of them was going to by a third, but not with this type of customer service.

  22. Called American Honda in Torrance, California about the Takata airbag recall. Explained that I felt worried because I have to be on the road everyday; 1.5 hours to work, 1.5 hours back home, along with whatever other errands a family man …

  23. Horrible deplorable service from American honda.. my car experienced mechanical failures that were well known problems and honda refuses to cover or even help cover. I will never buy or recommend a honda product EVER.. when my other honda …

  24. I literally have been calling them for going on two months for help with an issue. I’ve called so many times and every time I call I get told the manager /supervisor will call me back and never does! I have been told this like at least 15 times. SHE NEVER CALLS ME BACK

  25. WARNING TO ANYONE WHO IS THINKING ABOUT BUYING A HONDA .. I’M A FIRST TIME BUYER AND
    I cannot believe how unprofessional and inconsiderate these people are when you …

  26. Their Customer service team need to learn a word “Responsibility”.
    I bought a used high mileage Civic LX 2012 in 2015 from a Honda Dealership, and there was a issue that require Bulletin instrustion service (not a reacall), …

  27. Nov 27th 2019 my 2019 Ridgeline transmission failed, after getting a remanufactured transmission from the factory, now I’m without a vehicle for 2 more days while the Honda dealership “re-glues” my hood back together. (Second factory …

  28. I own a 2018 Honda CRV ex-l 1.5L 4,500 mi. The heat/defrost does not work properly I have to drive the car to get it to work and there is a gas smell on the oil dipstick. Honda sold 2017 and 2018 with the Dream Engine and knows there is …

  29. What good is brand loyalty if the company you are loyal to has no customer loyalty? American Honda you really need to work on your customer service. I was a Honda lifer and now I will shift my attention elsewhere. All of my Honda’s will be …

  30. Horrific Experience with Lauren and Kei !! And Honda ! Negative 5 stars !

    Spent 30 min on hold twice and they were both very condescending ! I Made a …

  31. When I reached 42k miles on my 2017 Honda Accord Hybrid, the dashboard display panel went blank rendering most of the safety features lost including the reverse camera, turn camera, Bluetooth functions, gas consumption indications, radio …

  32. I wouldn’t recommend Honda to anyone. Why buy a car from a company that is dishonest when there are so many other car manufacturers out there. If you buy a Honda with no issues I suppose you would be okay. But if there is anything wrong …

  33. In addition to an air bag recall, I was told that I needed a very expensive a/c repair on my 2008 Honda CRV. The car had been under an 8 year, 100,000 mile extended warranty until 3 months ago. The car only has 57,000 miles on it, so I …

  34. I have no ill will or bad favor with Mistlin Honda in Modesto, my disappointment lies solely with American Honda Motor Co, Inc.. I have owned 5 Hondas, 1990 Honda Civic Used, 1994 Honda Accord New, 1999 Honda Civic New, 2006 Honda Civic …

  35. This whole Honda of America is a joke. Especially Laquesha, she never picks up or returns a phone call. She is just hiding behind her desk ignoring her phone calls and messages. Thanks for your worthless customer service.

  36. American Honda HORRIBLE CUSTOMER SERVICE!! I purchased a 2019 LX Odyssey last week. Didn’t think I needed to check and see if the armrests on the second row seats were included. The corporate website clearly shows armrests on the second row …

  37. American Honda Corporation and Mario the Regional Manager don’t care about Honda owners. Have a 2016 Honda Pilot and had to replace all six fuel injectors at a cost over $1,100.00. Honda Corporation knows this is a problem and will not …

  38. Not worth any stars at all or any of my time to write this review. But I have had to get this off of my chest for a while because it is making me sick (literally) due to inducing stresses that it has caused me. …

  39. I just bought a 2022 Honda Civic Sport and the paint is super thin and has already chipped. The dealership told me that it’s my problem. Honda has lost any further business. They will not do anything for me!

  40. Bad fuel injectors after 25,000 miles of a brand new car. Kept me on the string for 4 months before denying my claim to have it fixed under warranty. This company has terrible customer service and other mechanics told me it should be fixed for free under warranty. I will never buy a Honda vehicle again.

  41. American Honda agreed to fix issues with my paint per recall, however when issues arose they have been completely unhelpful. They went as far to say that criteria for them to honor a legitimate claim with genuine Honda parts was 1) that I …

  42. I have to say the worst purchase I ever made!! I had so many issues with this car since I purchase it !! My Honda Civic 2016- still has an axel issue & my car is currently lock. I’m not able to open it at all!!! Apparently, I’m not the …

  43. I recently purchased a 08 Honda Civic that I am told is out of the warranty period for the paint recall. The local Lucas Honda dealer told us to go to a certain paint repair facility they utilize to get an estimate and that they would …

  44. Honda used to have good quality products but they have done a poor job in recent years to maintain that reputation. It seems like they have spent more time and energy trying to figure out how to cut costs than to be a company that truly …

  45. I own a 2013 Honda Civic today1/14/21 I needed my driver side airbag replace due to warning light indicating check airbag system. The cost of the repair was $1453.51 which my warranty did notcover any of the cost. The airbag was defective …

  46. You just lost one of your most avid supporters after being denied goodwill warranty support for a problem on a vehicle that was bought and used in Florida and recently transferred to Ohio, and only now does the vehicle exhibit THE EXACT …

  47. We purchased a new 2019 Plug-in Hybrid Honda Clarity in May 2019. During the COVID lock down we seen our electric range drop from 47 miles down to 32 miles. I just took back to Rock Honda the dealership we bought it from and explained my …

  48. If I could rate Honda with no stars that would be my rating. In 2005 Honda made the Odyssey Touring van with a thing called PAX tires. They are the worst tires ever and ended up being sued over the deal. They are always needing replaced …

  49. Don’t waste your time with them. DON’T BUY ANY MAP UPDATE! They sent us the discs and instructions and we followed everything. Their map update bricked our whole system. We paid them $150 to update our map system for a vacation and now we …

  50. Dear honda corporate office. I hope you see this review and reply. I want to thank you for building the best accord sport ever a “2021” I want to say thank you for having it very well equipped to save our life’s. I was in a mayor car …

  51. Horrible Customer Care service for repeated issues under warranty. I have had a Case in regards to my 2018 Honda CRV which only has 6900miles on it. I am the single owner having to take the car in 7 times for the same issue. Each time the …

  52. HORRIBLE HORRIBLE HORRIBLE. DO NOT BUY HONDA! This had been the worst experience I have EVER received. Not only am I paying on a car I do not have, I cannot even get a call back. It has been months now. MONTHS!!! Honda does not care …

  53. Hello.. been a honda customer for more the 15 years maybe more ,have had 5 leases from them and no problems till now.. never have I complained about anything, but now I am leasing a 2019 honda pilot and have a problem with the screen . It …

  54. Folks, please think twice when you plan to buy a new Honda vehicle. Our recent experience in purchasing a new 2020 Honda HRV demonstrated that this American Honda Inc. is no longer trustable, as they now allow the substantial defective …

  55. The Arlington Honda dealership maintenance department intentionally damaged my car while I was doing simple oil change to visit them again and pay thousands of dollars!!!

  56. We thought we made a smart choice in picking a Honda. Boy we were wrong! Our daughter had an accident on 12/23/21 and the car is still in the shop. No ETA on parts with just a big run around on if it will ever get done. We are now paying …

  57. They sold car with faulty condenser specification and because of that my compressor started leaking as well. They will cover condenser cost but they won’t cover compressor costs. So now I am in the hook for compressor cost at no fault of my …

  58. Can’t get six cheap bolts to a dealer in a reasonable time frame to secure a skidplate on a Pioneer side by side they messed up at the factory and my vehicle has been sitting at the dealership half the time I’ve owned it now which is about …

  59. Honda Customer Service is useless. No response to any of my correspondence to them. They do not stand behind their product. Parts recalled in other countries are not recalled in the US! I have owned nothing but Honda for about 20 years but …

  60. So I bought my first Honda in 1971, a cb450. Recently my 2008 gl1800 Goldwing had a recall for a rear brake lockup issue. 120 miles after getting the recall fixed the problem went from the rear brake to the front brake and the wheel …

  61. I have been in 7 times to get my air conditioning fixed and it has been an ongoing issue for 4 years I have wasted my time, used my own vacation hours to spend time at the shop hoping MAYBE my car would get fixed. well it didn’t. Contacted …

  62. 2/22/2022 Absolute terrible corporate customer relations manager (Steven) he hides behind his computer and doesn’t call you 🤔 I purchased a 2022 Pilot 3 months ago in Chicago and soon after it was having front end suspension problems, loud …

  63. Beware of Honda practices if you’re lucky enough to get one of their brand new vehicles with factory body defects…they’re customer service (after months) is horrible. To be honest, it shocked me because the issue is with the 5th new …

  64. Honda sold my uncle a brand new Odyssey which after only 25000 miles has paint peeling off multiple areas of the vehicle as well as a dysfunctional clear coat. …

  65. Ihad ordered a part for my 2012 Civic which I prepaid for. a cable reel which came in I Dec,The dealer called me to install the cable reel and to install two TMS sensors,after the repairs were done 11 months later the problem came back, I …

  66. In January 2023, I contacted the American Honda Motor Corp and submitted my claim to them, since on May 29/22 my 2017 Acura MDX is under repair at Team Gillman Acura located in Houston, Tx awaiting air bag and seat belt sensors, since after …

  67. My Pilot 2016 with 59,000 miles have a problem related to camshaft. The problem suddenly happened when I was driving on highway 59, my car lost/reduced the engine power. It was very dangerous, and I could be killed if a big truck behind …

  68. On May 31st 2018, I was not happy to buy my 2nd Honda Civic as I had a bad experience with my 1993 Honda Civic. The reason, I bought 2nd Honda Civic as my wife wanted this car badly. And the reason I did not want to buy the 2nd Honda Civic …

  69. Never trust Honda or atleast not the Gwinnett Place Honda. Not only did I buy my car there, new, but I also went to Gwinnett Place Honda for years, I did all my maintenance with them, mind you I live half aaway was done on time, all the …

  70. Honda and absolute rip off. By their own admission they are aware of the battery draining issue in Honda CRV’S and have done absolutely nothing about this. People have to continue buying new batteries only to have the same issue. I will be …

  71. I have a 2019 Honda Ridgeline with 25,000 miles on it and it HAD to leave the manufacturing plant with a defective windshield. It has blurry lines inside the windshield that has to be the result of the manufacturing process. I took it to …

  72. Honda customer service was not out to help me, the customer, but rather to protect their fraudulent ‘authorized’ service center.
    My walk behind Honda mower was burning oil and smoking, but was still in its …

  73. Extremely disappointed with Honda’s customer service. We have what seems to be pretty textbook peeling due to the known defect involving White Diamond Pearl paint on the roof and tailgate, for which Honda extended the paint warranty to 6 …

  74. I bought a 2022 Honda Accord Sport brand new off the lot in January of 2022. It’s June and the car was just in the dealership service center 4 times in less than 2 weeks. Honda lacks in care for their clients… it’s been over a week and I …

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Location

1919 Torrance Blvd., Torance, CA 90501

Acura Financial Services reviews