Through honesty and integrity, Adams-Columbia Electric Cooperative will be our members’ trusted source of safe, reliable electricity, superior customer service, and community support. … See more
Worst experience with customer service..security deposit on electricity bill..???$.225…reconnect fee…when it’s $30 reconnect fee at alliant energy…what a shame…terrible for the people ..discrace..shame on them
There is no other company to go through for electric otherwise I would. Literally every single person I have ever asked about their experiences with Adams Columbia agrees they are a complete rip off and have hands down the worst customer service!
These are horrid people that are robbing their customers daily. They are taking advantage of their position they hold and abusing the people they serve. The people of Adam’s Co. needs to get together and vote out this board of directors and take back control of their electric co-op…
Horrible customer service. Says it’s my fault that they sent my bill to the wrong address when I told them I was moving. They talk to you like you are lower than them. Can’t wait until I move out of this area so I won’t have them as an electric company anymore!
when I bought my property I never put the electric in my name and went off grid right away with solar best decision I ever made this electric company is terrible I wouldn’t wish it upon my worst enemy
For a business that is serving the community, they do a horrific job. I feel sorry for the impoverish people in the area, this company doesn’t care about you at all with the business practices they hold. If I didn’t HAVE to use them I …
Literaly the worest company in the state. Horrible customer service. Pricing is ridiculous. Deposits are ridiculous. The entire place is beyond bad, pitiful. But boy oh boy, look at the 5 million dollar main office monstrosity in Adams. …
Funny, every poor review is from people that didn’t pay their bills and got disconnected. This is a business not a charity. Believe it or not if you want to use electricity you have to pay for it. No one is entitled to free electricity pay …
My own experience with this coop has not been positive. Their service practices are discriminatory against the poor. They trespass without notification, they’ll leave your cattle gate open and then bury your electric fence in debris. …
Anyone else screwed by the company? I sent 300 dollars to them for a 200 and something bill which they claim never got!! So I proved to them with my bank statement that it was taking out of my account and paid to them! Now they want to charge a single mom of 3 800 more dollars! Who ready to start protesting this company with me!
Called to understand why my electric bill is so high. We are seldom at our home, only have our refrigerator on when we are not there and our bill is nearly $100. Person who answered the phone could not have cared about my concern. “We …
Where to start… first off they dont deserve 1 full star. Now This place is a rip off. I got disconnected and it’s $225.00 just for the reconnect fee and on top of that they can’t even tell me when the lineman will be back out. Now… If …
Just awful and predatory. As others have said, over $1 per day charge even if you aren’t using power. We appreciate the boiler plate corporate speak PR response however that doesn’t make it right or moral.
Don’t count on your “patronage capital” . My dad died and I got a letter about how much is available to claim. I called and they said they’d send a letter requesting some documentation. That was weeks ago, now they won’t return any phone …
Very disappointed in customer service. Made payment through long prompts, got a confirmation number that we paid. When receiving notice we didn’t pay, which we did, we called customer service with confirmation number of payment, they said …
$1.80 per day to just have their services. I live in an apartment complex in town. I called to have this fee explained and the lady started talking about trucks and wires ran to country homes living 3 miles down a road. I understand that …
If you could give 0/5 I would. We are setting up service, and they will guide you through how to sign up, but forget to mention the $1,800 flat fee for connection, plus $5 per foot after the first 10 feet. This is for a service that is …
After reading the reviews, I wasn’t surprised! I was a pass due on my account, they came shut me off, no door hanger like they used to do, no knock at the door, just shut you off, for $480.00 which I would of paid, if I would of been home, …
I contacted them to put a new underground power line to my house. The work was fine. I took off work for when they did the reengerizrd the house and working with my electrician. They cancalled twice on me. I had to take off work and lost …
My dad had a stroke 6 months ago, and he’s a veteran. I have been trying to pay all bills myself. I don’t make enough, so had to try and get him help with his electric bill. Stop at co-op to let them know that they will be receiving a …
Had electric at summer cabin and even if you arent using it, you are charged at least $50 a month. Turned it off during Winter and when you want to turn it back on its 1.09 a day it’s been off. Thing is they are a monopoly. Not like we have another electric company we can use.
Where to even start. When I opened the account I was told everyone is required to put a 500 dollar security deposit. I have never had to put a deposit on a electric account. I have had We Engeries for years which clearly has customer …
It’s good to be a monoply, I have a building I will not be using for 6 months. They charge a $1.08 per day facility fee. I called to see about disconnecting for 6 months. There is no fee to disconnect or reconnect (yay). But I will be …
This company is honestly just a scam. Bill was 2 weeks late, they disconnected….two weeks! It wasn’t behind, it was honestly just forgotten that one time. So, we paid the amount, plus paid a $150 reconnection fee. Okay, bad enough, but …
My parents have had this electric service for over 40 years. They never have had any issues, and I love the Gift of Light option. That’s what they prefer for birthday gifts now! Thank you for providing service in a rural area. Electric …
Up until I bought a second home, also serviced by ACEC I was happy with how everything worked. Fast forward to home #2 (I own both). I am being billed $240 as a security deposit because of a “new” account. I have been a customer since …
Threatened with a disconnect notice for a 178 dollar bill, which was past due by a week and a half. You can always tell when it’s spring in Wisconsin by the Adams Columbia disconnect notices. …
Horrible experience
Very reliable service.
Pricing is vary high compared to others.
I hate this company. Customer service is rude and unhelpful. The smallest weather issue and the whole neighborhood goes out
Worst experience with customer service..security deposit on electricity bill..???$.225…reconnect fee…when it’s $30 reconnect fee at alliant energy…what a shame…terrible for the people ..discrace..shame on them
Very poor customer service. Lady was rude and wouldn’t help with any questions. Can’t wait to go solar.
Wow. Getting ready to build a house. After reading the reviews, I think I’ll just go with solar.
We have a empty lot in the off season and we are billed $50. Nothing is there, Not fair at all.
Very Poor customer service. Zero empathy. After a year of being a customer, switching companies. Do not recommend!
There is no other company to go through for electric otherwise I would. Literally every single person I have ever asked about their experiences with Adams Columbia agrees they are a complete rip off and have hands down the worst customer service!
Been member for 25 years always been treated very good. Great people and earn capital credit.Pay your bill and you won’t have any problems
These are horrid people that are robbing their customers daily. They are taking advantage of their position they hold and abusing the people they serve. The people of Adam’s Co. needs to get together and vote out this board of directors and take back control of their electric co-op…
Horrible customer service. Says it’s my fault that they sent my bill to the wrong address when I told them I was moving. They talk to you like you are lower than them. Can’t wait until I move out of this area so I won’t have them as an electric company anymore!
when I bought my property I never put the electric in my name and went off grid right away with solar best decision I ever made this electric company is terrible I wouldn’t wish it upon my worst enemy
They just adopted net metering due to customer feedback. I am glad they listened. A+
Foul people. Tenants moved out and now I have to put down over $1700 for a deposit and 200 just to turn it back on
For a business that is serving the community, they do a horrific job. I feel sorry for the impoverish people in the area, this company doesn’t care about you at all with the business practices they hold. If I didn’t HAVE to use them I …
Reliable electric company plus receive yearly member credits. Very responsive and helpful when we have had issues with our GEO Thermal heating.
Literaly the worest company in the state. Horrible customer service. Pricing is ridiculous. Deposits are ridiculous. The entire place is beyond bad, pitiful. But boy oh boy, look at the 5 million dollar main office monstrosity in Adams. …
Electric is great. Never had a break in service – even in horrible weather.
Customer service however is severely lacking. My husband and I have both worked …
Funny, every poor review is from people that didn’t pay their bills and got disconnected. This is a business not a charity. Believe it or not if you want to use electricity you have to pay for it. No one is entitled to free electricity pay …
My own experience with this coop has not been positive. Their service practices are discriminatory against the poor. They trespass without notification, they’ll leave your cattle gate open and then bury your electric fence in debris. …
Anyone else screwed by the company? I sent 300 dollars to them for a 200 and something bill which they claim never got!! So I proved to them with my bank statement that it was taking out of my account and paid to them! Now they want to charge a single mom of 3 800 more dollars! Who ready to start protesting this company with me!
Called to understand why my electric bill is so high. We are seldom at our home, only have our refrigerator on when we are not there and our bill is nearly $100. Person who answered the phone could not have cared about my concern. “We …
Where to start… first off they dont deserve 1 full star. Now This place is a rip off. I got disconnected and it’s $225.00 just for the reconnect fee and on top of that they can’t even tell me when the lineman will be back out. Now… If …
Just awful and predatory. As others have said, over $1 per day charge even if you aren’t using power. We appreciate the boiler plate corporate speak PR response however that doesn’t make it right or moral.
Don’t count on your “patronage capital” . My dad died and I got a letter about how much is available to claim. I called and they said they’d send a letter requesting some documentation. That was weeks ago, now they won’t return any phone …
Very disappointed in customer service. Made payment through long prompts, got a confirmation number that we paid. When receiving notice we didn’t pay, which we did, we called customer service with confirmation number of payment, they said …
$1.80 per day to just have their services. I live in an apartment complex in town. I called to have this fee explained and the lady started talking about trucks and wires ran to country homes living 3 miles down a road. I understand that …
If you could give 0/5 I would. We are setting up service, and they will guide you through how to sign up, but forget to mention the $1,800 flat fee for connection, plus $5 per foot after the first 10 feet. This is for a service that is …
After reading the reviews, I wasn’t surprised! I was a pass due on my account, they came shut me off, no door hanger like they used to do, no knock at the door, just shut you off, for $480.00 which I would of paid, if I would of been home, …
I contacted them to put a new underground power line to my house. The work was fine. I took off work for when they did the reengerizrd the house and working with my electrician. They cancalled twice on me. I had to take off work and lost …
My dad had a stroke 6 months ago, and he’s a veteran. I have been trying to pay all bills myself. I don’t make enough, so had to try and get him help with his electric bill. Stop at co-op to let them know that they will be receiving a …
Had electric at summer cabin and even if you arent using it, you are charged at least $50 a month. Turned it off during Winter and when you want to turn it back on its 1.09 a day it’s been off. Thing is they are a monopoly. Not like we have another electric company we can use.
Where to even start. When I opened the account I was told everyone is required to put a 500 dollar security deposit. I have never had to put a deposit on a electric account. I have had We Engeries for years which clearly has customer …
It’s good to be a monoply, I have a building I will not be using for 6 months. They charge a $1.08 per day facility fee. I called to see about disconnecting for 6 months. There is no fee to disconnect or reconnect (yay). But I will be …
This company is honestly just a scam. Bill was 2 weeks late, they disconnected….two weeks! It wasn’t behind, it was honestly just forgotten that one time. So, we paid the amount, plus paid a $150 reconnection fee. Okay, bad enough, but …
My parents have had this electric service for over 40 years. They never have had any issues, and I love the Gift of Light option. That’s what they prefer for birthday gifts now! Thank you for providing service in a rural area. Electric …
Up until I bought a second home, also serviced by ACEC I was happy with how everything worked. Fast forward to home #2 (I own both). I am being billed $240 as a security deposit because of a “new” account. I have been a customer since …
Threatened with a disconnect notice for a 178 dollar bill, which was past due by a week and a half. You can always tell when it’s spring in Wisconsin by the Adams Columbia disconnect notices. …