(Translated by Google) I am very disappointed in their services, to open a contract quickly they attend to you, I have been calling for days requesting help, nobody solves the problem, I do not recommend them, total deception …
— I tried to pay off that (huge) installment loan and instead they left me with a 1200 credit and continued to charge me while I paid the bill by check! …
Terrible experience, customer relations is the worst– I am sorry I ever recommended this company . Impossible to reach customer relation or contact numbers for headquarters. All levels of customer service are terrible–
They are one of the best corporations , if not the best, for taking care of their employees and contributing to the many charitable organizations. The current one is the Susan B. Komen breast cancer fund raiser. They have the main entrance-way decorated all the time with themes of the season.
This is the worst company!!!RUN AWAY they take your money and will continuedly to debt your account. They debt my account $1300.00 along with the monthly service of $66.00 and they will not give me my money back. They are horrible..Don’t do business with ADT
Awful customer service. They increase your rate without notice. The people who answer the phone are not very bright and rude. Run. Take your money elsewhere. …
Lol horrible customer service at corporate office, we cancelled and customer service contacted me to try and get us back on board, i was going go tell her we were not interested but she hung up on me mid-sentence. That hang up soured my …
Why would you use a security company that uses spam and false advertising regarding their services? If anyone should be professional and above board, it should be a company like this. How can you trust them to take care of your family and home.
We have been adt costumers for many years , unfortunately we had the need for them when a 3 alarm fire happened at our home , had it not been for the training and the people at adt I don’t think my husband would have survived. We live adt …
Corporate Headquarters, it’s outward appearance is a little confusing, but they have a great layout internally, they have a great cafeteria dry cleaning, barber, Starbucks, all for their staff. Their private conference pods are great. They do a pretty good job of attending to their staff needs.
Similar problem as Dusty Belle – except i was only transferring service. Told how it would work multiple times and then an unauthorized withdrawal from my account. I have been told no less than 7 times that a refund has been processed. …
This is the worst Alarm company. Their tactic to retain customers is the worst and deceiving ….Don’t sign a contract you will never will be able to get out without paying a penalty even if you completed the term of the contract they will …
Worst service ever. I waited until my 1 year term was up to cancel. When I tried to make my final payment they said it was on auto pay, they they have collections call me and wake me up at 8:00am. I call ADT back and they say I don’t need to do anything. I feel this company is being run by incompetent people.
ADT Inc does not value their customers. Customer Service is a unprofessional and will hang up on you when you ask them question like why my install is cancelled when I confirmed it…click….I call back “why did you hang up on me. Can I …
Scam artists. Ask for a particular service and they stated they could do it. Signed a one year contract. Then they said they couldn’t do it. I then cancelled the contract and they took the whole years fees out of my account. Bad business practice. Never use again. Watch out for this company.
First I had very bad experience with the sales person on the phone. Then with the installation. Today I had issue with the application, I called customer service and after 30min they where not able to help me. Also today I decided to test the alarm. After couple minutes nobody called me and I turned off because it was too loud.
OMG The WORST company ever! They told me my 3 year deal was up so I cancled. Then they turned around and sent a bill for 4200.00 to a collection company the same week and are now claiming that my contract was not up. Twight light zone company man. Its been a complete night mare. I rather risk robbery hands down
This is the worst, I mean profoundly the worst security company that people should ever have to deal with. I have contacted ADT services to install an alarm system at my home. I work far and didn’t want my wife who just delivered a baby …
Had a guy name David come for a installation & he was extremely rude & clueless on what he was there for! No work order in hand which I mention & he told me they don’t give them work orders I have too tell him what I wanted which was a lie. …
The worst experience in my lifetime! No one takes responsibility for their actions and unethical procedures at ADT or Blue ADT. Which all is the same subsidiary companies. I have asked for my refund after putting in a order less than …
Horrible customer service and ever increasing price. Claims to have unexpired contracts when you go to cancel. There are much better security alarm system monitoring companies.
Completely not happy with this system. Manager told that I’ll able to see my to cars in a front of a house. But finally I can see only one car. And they advise only to buy another camera. My another camera catch leaves, squirrels…so …
Unprofessional! I called to get a quote for a fire alarm system for my Academy. They scheduled an appointment, but called me back stating that they don’t secure Schools/Childcare businesses because “they don’t pay their bill. This policy …
I had a very bad customer service experience with this Company. I took the day off to wait for a service technician who failed to show up. The Customer Service agent was very unhelpful and when I asked to speak with her Manager, she refused! This is unacceptable especially given the high monthly monitoring fee they charge.
Brett Burge the salesman came over to our house on time and provided a detailed and excellent presentation of the services that ADT provided. We were very impressed with his knowledge of the products and the guidance and advise he provided …
My association has been a customer for 16years. Our system went down 6 weeks ago. After 4 hrs of phone calls and getting no satisfaction on fixing the issue and getting put off for months and no assurance they will show up then we decided to take our business elsewhere. I don’t no recommend using ADT.
“I was never robbed until I signed a contract with ADT” according to my good friend. The corporate motto appears to be “Rob the customer blind.” And it all starts with the contract… Don’t sign!
I have my system one month, having a problem with cameras and I am not getting any resolution to my problem. Trying to get in touch with corporate and any number you call it brings you to every department except for customer service. …
ADT is very expensive compared to other alarm companies, with more advanced equipment.
ADT always tries to charge you few dollars more every chance they get. …
This has to be one of the worst security company ever. I moved to Florida in 2013 and had a break in my house. I called to install ADT system. The first two years were great. However, I am not sure if there were a change in management but …
If this could be a 0 I would. Had nothing but problems this this security system. 1st when a sensor broke they couldn’t work with me for a time a tech could come out. I work in customer service and I have to work with customers …
Run! Total sham of a company. Don’t let your local, smooth talking sales person fool you. These are scam professionals that need to meet a quota. Find a true local service, do a little research. Headquarters needs to do something about the …
I have been a client of Protection1 now ADT for over 21 years. I was relatively OK with their services. Something happened recently that made me want to cancel service. I had a sensor on a bathroom window which fell on its own possibly …
SCARY situation and unreliable!!! We tried to secure our business with about half a million dollars worth of assets with ADT only to find out that there was an issue with our alarm system and we were not being monitered for over 3 months. …
Worst alarm company ever – my alarm has never worked since they installed it. 5 different techs came out to fix it and were unsuccessful even though after each time they assure me the alarm works. I’ve tried to cancel my contract for 4 …
Don’t do business with this company! They do shady business!! I thought this company was good, since I had good experience with them in previous years, but not anymore. Eleven months ago, I called the company out to my property to …
The Worst alarm company bar none! We paid them to monitor our house and smoke alarms. The smoke alarm went off for no reason, so we had to unplug it. ADT said it had no record of the alarm going off, even though we are paying for them to …
July 2018 I had been receiving false alarms. I called the 800 number, a girl told me if I wanted my system fixed they’d have to change me. At that time I said forget it, don’t want the ADT service. My system wasn’t working. I found a …
1 star is too much!!!
I had an appointment with a ADT in New Jersey as Have used them in other homes.The time frame was between eight and 12 it is now 2 o’clock and nobody has showed …
ADT is a rip off. They don’t know how to get their act straight and have demonstrated how they can hold a customer at ransom when it comes to close an account. 3 different customer support agents tell different policies at each call and …
They will bill you without a signed contract or installing the equipment. They use shoddy local distributors. It is nearly impossible to cancel. Even if you pay out previous contracts in full. Beware these people. …
I called ADT on September 2 to cancel my service (too expensive when compared to the competition). I was told they required a 30-day notice. My credit card account was charged for another full month’s service on September 13. I am now …
I have never in my life been so let down by a company. They have managed to completely let down my family and I. I live alone in Houston and needed a reliable security system. I spoke to a sales rep on the phone.. I believe his name is …
Any company that requires a written statement objecting to rate increases then does not provide a mailing address to which this statement is to be sent is engaged in questionable business practices. …
I’m not a big fan of writing negative reviews. Unfortunately, ADT has given me such a run around on the equipment that they installed in my house that I have no choice but to point out the horrible service I received. …
I canceled service after moving and they continue to bill me. They keep promising a refund, but they just keep billing me. I have called multiple times and they always promise a resolution, but never do anything. Stay far away from this …
ADT is scamming people!! Their sales person can not count proper amount of sensors needed, then requesting you to pay for additional sensors after the installation day. On top of that, they broke one of my windows in my new house, even …
Impossible to get any one on the phone!!! The left hand never knows what the right is doing. Constant multiple call to resolve issues that were already resolved. Not refunding properly. It is time to look for another service.
We were selling our old house and having a new house built. When i initially called ADT, they told me i could take all of my equipment and move the service to the new house. Then we called to start the process and we were told that the …
#ToneFromTheTop – ADT lacks customer service. I feel really bad for their employees as the work place environment must have great opportunity for improvement. I spoke to 3 people and all delivered a negative experience and were flirting with being rude. I am being nice.
My suggestion is do not use this company. The camera works when it wants to and when it needs to catch something on video you can be sure it won’t. Let’s just say I had mine completely taken out of the house and they for 6 months kept …
One Star Is Too High of a rating. Phone service is rock bottom. Widespread misinformation. Rampant conflicting information. Extended holds. ADT phone recording repeats ‘We care about your time’. Not true. ADT is woefully …
This company is a fraud. I installed a few months ago. I was told that I had 6 months to cancel with a refund. Come to find out that was a lie, they charged me an additional 800.00. I have been trying to cancel for a week, I have been hung …
I had the unit installed several years ago and I had the code inspector come in today and said it wasn’t installed according to code. He added that the most problems he had was with ADT. I had the password which they say doesn’t work. …
They apparently can just change their policies years after you sign a contract and force the new policy on you and not even tell you about it. Nowhere in my contract does it say that my service is not transferable or anything about a …
I am very upset, I have been an ADT customer for 28 years at our business location. Our cameras went out during a storm in November 2020, I have called the office several times. A technician came out on 11/19/2020 without the correct …
I’ve had ADT for the past 1 1/2 years at 2 of my business locations. I was sold on the service because I was told I could remotely manage users. Not only has this function never worked…there has also been a continued bug that creates …
BY FAR THE WORSE EXPERIENCE! I have been a customer since 2016 and have been mislead every single time I move! When I entered into the contract i was never informed that it is not transferable so when I moved from my apartment i ended up …
To Whom It May Concern:
I have been a loyal customer of ADT for 19 years. We just expanded to one of our businesses and were planning on integrating into our other 3 businesses. …
I cancelled my ADT account back in June, not one time did the rep on the recorded line tell me there was a cancellation charge of 1 month. I told him I was relocating out the state and new people were moving into the house with their own …
ZERO stars is what I want to give. I had an appt for 19 Aug to set up ADT as a new customer. I had to remind the tech to put on his shoe covers and put his mask on. During his time in my home while he was working with the equipment he would …
Just received a letter containing my PIC (the passcode you give customer service) that I did not request. Why would a SECURITY company send your PIC through the mail?! Luckily, I received it and not someone else. Not renewing once my contract is up.
BEWARE of the extensive CONTRACT that is almost impossible to get out of! I started with this service with a 2 year contract (that I was not made aware existed during signup). …
If I could give 0 stars, I would. I had great service in upstate NY for 15 years and moved to WA state and have had HORRIBLE service for 3 years. In fact, the latest actions ADT has taken have been borderline fraudulent. I tried to …
One horrible experience after another with the “best system” that we paid $3700 for our NC summer home Oct 2020. 5 false alarms in less than 5 months; over 6 incorrect notifications on the ADT app. One was the night I had to call 911 to …
Do not use ADT. They will not work with you and will attempt to get one over on you every chance they get. We were half way through a 3 year contract when we decided to move 15 minutes down the road to a better place. We were told that they …
Description of Complaint:
In April, I contracted with this security company to provide
security monitoring services for my private residence. Over the …
Because I can’t give you 0….!! 55 minutes waiting and when finally answer they said than I need resolved the issues for myself!!! What?
Now nobody can help me for cancel!!! They are making fun with me and my money. God help me
I lost 20k $ with inventory because ADT thermal heat sensor did not go on with thieves were inside my store. They pushed me so much to buy higher service with 3 year contract & I did. I regret that decision deeply. When I needed their …
I am being nice with a 1 star. They need to have a negative star. My father was a loyal customer for many years. Unfortunately he passed away last month. I called to cancel his service in the house and was told how sorry they were for my …
After 11 years with ADT, our panel started having issues. Multiple visits by techs, nobody could fix it. They finally agreed to upgrade all our equipment for “free”. The catch? Our monthly service would have to go from $20 per month to $40 …
The worst service ever! You can’t reach a live person to help with your service once your a customer! They lock you into a ridiculous contract and once you have an issue with the cameras you might as well come to the realization your cameras won’t work until the contracts over and then you can go get a real security system!
Worst company I have had the opportunity to try to contact. Wait times are completely unreasonable and then when the “agent” finally answers (after 42 minutes) the call is disconnected. All I want to do is cancel my service but they make …
please if anyone wants the whole truth about this scam company. my wife just ordered and was warned from other companies that they will lie to get what they want. didnt believe them but wow do i regret it. they lie from the salespeople …
Let me tell you how greedy and tricky ADT is…
I installed ADT about 7 years ago in San Francisco Bay Area, price was stable for 3 years then started to increase several times and now it is $70 per month …
This is the worst company ever!! I mean look at the ratings 1.8 STARS rating !!! Are you kidding me !? I mean isn’t there any managers or people looking over this reviews !? I be ashamed working for ADT its embarrassing!!! Why is the …
Dealing with ADT is dealing with lies. I am waiting for a refund check since 12/21. Every time I call, I email, I am told that the check has been requested. So where is the check? Beware that they roll your contract over. I signed a 3 …
HORRIBLE SYSTEMS and SERVICES. Liars, poor equipment, won’t call back, terrible service. Avoid ADT. Company went downhill in the last 5 years. Do not use this service. They are horrible. They said they would call back in 5 minutes and …
I would rate ADT a negative 5 if I could. Waiting nearly 2 hours for support before I just hung up. My sump pump alert triggered and the console would not stop being. This is my 3rd instance dealing with support. All 3 yielded nothing but …
The reason why I’m giving it a one star is that there is no way to give it a zero*. Here’s a quick fast summary of my disappointment, technicians keep you on hold, disconnect you or they aren’t trained on how to resolve an issue. I keep …
I am not sure why ADT has such a confusing process. They are way more motivated to up-sell me for equipment I don’t need than actually providing me security services. …
How many ADT customer service agents should it take to resolve a problem? Although I believe that most ADT customer service agents are trying to their job, the ADT system supporting them appears to be broken! I ordered a new motion sensor …
ADT locks customers into 3 year contracts without properly informing them. I had been with ADT for 9 years and several months ago converted to a digital system. I spent 1000 dollars on equipment and the system never worked properly. I …
I am very disappointed with ADT. I was a long term customer and a former employee and was treated in an unprofessional manner when I chose to cancel my account. I called and sent in a written request to cancel service. Neither of those …
I started trying to discontinue my services with ADT in April 2022. I had constant phone calls begging me to reconsider. Finally someone from the corporate office called to offer me a promotional rate of $14.99 or $15.99 a month. She always …
(Translated by Google) I am very disappointed in their services, to open a contract quickly they attend to you, I have been calling for days requesting help, nobody solves the problem, I do not recommend them, total deception …
— I tried to pay off that (huge) installment loan and instead they left me with a 1200 credit and continued to charge me while I paid the bill by check! …
Good place to work.
So far so good
Trees are beautiful
predatory practices
Good experience. Great people and installation
Spam
Terrible experience, customer relations is the worst– I am sorry I ever recommended this company . Impossible to reach customer relation or contact numbers for headquarters. All levels of customer service are terrible–
I have been thinking of getting adt but after I seen all the reviews I, have decided not too.
Customer service is about selling an upgrades system versus resolving problems!
Reliable, can’t go wrong ADT Security, they are the best when it comes to Security.
ADT / their reps will make robo sales calls, violating your registration on state and national Do Not Call listings
I will never get another thing from ADT THERE CUSTOMER SERVICE AGENTS A RUDE AND MOUTHY.
I CALLED TO DO A QUOTE AND BECAUSE I AM WORTHLESS. …
This company is the kingpin of home security. Excellence in service. No complaints.
They are one of the best corporations , if not the best, for taking care of their employees and contributing to the many charitable organizations. The current one is the Susan B. Komen breast cancer fund raiser. They have the main entrance-way decorated all the time with themes of the season.
This is the worst company!!!RUN AWAY they take your money and will continuedly to debt your account. They debt my account $1300.00 along with the monthly service of $66.00 and they will not give me my money back. They are horrible..Don’t do business with ADT
Awful customer service. They increase your rate without notice. The people who answer the phone are not very bright and rude. Run. Take your money elsewhere. …
Lol horrible customer service at corporate office, we cancelled and customer service contacted me to try and get us back on board, i was going go tell her we were not interested but she hung up on me mid-sentence. That hang up soured my …
Why would you use a security company that uses spam and false advertising regarding their services? If anyone should be professional and above board, it should be a company like this. How can you trust them to take care of your family and home.
We have been adt costumers for many years , unfortunately we had the need for them when a 3 alarm fire happened at our home , had it not been for the training and the people at adt I don’t think my husband would have survived. We live adt …
Corporate Headquarters, it’s outward appearance is a little confusing, but they have a great layout internally, they have a great cafeteria dry cleaning, barber, Starbucks, all for their staff. Their private conference pods are great. They do a pretty good job of attending to their staff needs.
Similar problem as Dusty Belle – except i was only transferring service. Told how it would work multiple times and then an unauthorized withdrawal from my account. I have been told no less than 7 times that a refund has been processed. …
This is the worst Alarm company. Their tactic to retain customers is the worst and deceiving ….Don’t sign a contract you will never will be able to get out without paying a penalty even if you completed the term of the contract they will …
Avoid Blue by ADT because this company is unethical and dishonest.
1. Advertisement fraud. The advertisement states you can stop the monitoring …
Worst service ever. I waited until my 1 year term was up to cancel. When I tried to make my final payment they said it was on auto pay, they they have collections call me and wake me up at 8:00am. I call ADT back and they say I don’t need to do anything. I feel this company is being run by incompetent people.
ADT Inc does not value their customers. Customer Service is a unprofessional and will hang up on you when you ask them question like why my install is cancelled when I confirmed it…click….I call back “why did you hang up on me. Can I …
Scam artists. Ask for a particular service and they stated they could do it. Signed a one year contract. Then they said they couldn’t do it. I then cancelled the contract and they took the whole years fees out of my account. Bad business practice. Never use again. Watch out for this company.
First I had very bad experience with the sales person on the phone. Then with the installation. Today I had issue with the application, I called customer service and after 30min they where not able to help me. Also today I decided to test the alarm. After couple minutes nobody called me and I turned off because it was too loud.
OMG The WORST company ever! They told me my 3 year deal was up so I cancled. Then they turned around and sent a bill for 4200.00 to a collection company the same week and are now claiming that my contract was not up. Twight light zone company man. Its been a complete night mare. I rather risk robbery hands down
This is the worst, I mean profoundly the worst security company that people should ever have to deal with. I have contacted ADT services to install an alarm system at my home. I work far and didn’t want my wife who just delivered a baby …
Terrible customer service. they transfer you like a hundred times and put you in hold forever. terrible.
Had a guy name David come for a installation & he was extremely rude & clueless on what he was there for! No work order in hand which I mention & he told me they don’t give them work orders I have too tell him what I wanted which was a lie. …
The worst experience in my lifetime! No one takes responsibility for their actions and unethical procedures at ADT or Blue ADT. Which all is the same subsidiary companies. I have asked for my refund after putting in a order less than …
Horrible customer service and ever increasing price. Claims to have unexpired contracts when you go to cancel. There are much better security alarm system monitoring companies.
Completely not happy with this system. Manager told that I’ll able to see my to cars in a front of a house. But finally I can see only one car. And they advise only to buy another camera. My another camera catch leaves, squirrels…so …
Unprofessional! I called to get a quote for a fire alarm system for my Academy. They scheduled an appointment, but called me back stating that they don’t secure Schools/Childcare businesses because “they don’t pay their bill. This policy …
I had a very bad customer service experience with this Company. I took the day off to wait for a service technician who failed to show up. The Customer Service agent was very unhelpful and when I asked to speak with her Manager, she refused! This is unacceptable especially given the high monthly monitoring fee they charge.
Brett Burge the salesman came over to our house on time and provided a detailed and excellent presentation of the services that ADT provided. We were very impressed with his knowledge of the products and the guidance and advise he provided …
My association has been a customer for 16years. Our system went down 6 weeks ago. After 4 hrs of phone calls and getting no satisfaction on fixing the issue and getting put off for months and no assurance they will show up then we decided to take our business elsewhere. I don’t no recommend using ADT.
“I was never robbed until I signed a contract with ADT” according to my good friend. The corporate motto appears to be “Rob the customer blind.” And it all starts with the contract… Don’t sign!
I have my system one month, having a problem with cameras and I am not getting any resolution to my problem. Trying to get in touch with corporate and any number you call it brings you to every department except for customer service. …
ADT is very expensive compared to other alarm companies, with more advanced equipment.
ADT always tries to charge you few dollars more every chance they get. …
This has to be one of the worst security company ever. I moved to Florida in 2013 and had a break in my house. I called to install ADT system. The first two years were great. However, I am not sure if there were a change in management but …
If this could be a 0 I would. Had nothing but problems this this security system. 1st when a sensor broke they couldn’t work with me for a time a tech could come out. I work in customer service and I have to work with customers …
Run! Total sham of a company. Don’t let your local, smooth talking sales person fool you. These are scam professionals that need to meet a quota. Find a true local service, do a little research. Headquarters needs to do something about the …
Worst Experience EVER.
After 12 years of service it has taken me countless 45+ minute phone calls and …
I have been a client of Protection1 now ADT for over 21 years. I was relatively OK with their services. Something happened recently that made me want to cancel service. I had a sensor on a bathroom window which fell on its own possibly …
BASIC HOME SECURITY SYSTEM THAT OVERCHARGES FOR PREMIUMS
BOCA RATION, FL – ADT’s classic customer retention technique of reducing your …
SCARY situation and unreliable!!! We tried to secure our business with about half a million dollars worth of assets with ADT only to find out that there was an issue with our alarm system and we were not being monitered for over 3 months. …
Worst alarm company ever – my alarm has never worked since they installed it. 5 different techs came out to fix it and were unsuccessful even though after each time they assure me the alarm works. I’ve tried to cancel my contract for 4 …
Don’t do business with this company! They do shady business!! I thought this company was good, since I had good experience with them in previous years, but not anymore. Eleven months ago, I called the company out to my property to …
The Worst alarm company bar none! We paid them to monitor our house and smoke alarms. The smoke alarm went off for no reason, so we had to unplug it. ADT said it had no record of the alarm going off, even though we are paying for them to …
July 2018 I had been receiving false alarms. I called the 800 number, a girl told me if I wanted my system fixed they’d have to change me. At that time I said forget it, don’t want the ADT service. My system wasn’t working. I found a …
1 star is too much!!!
I had an appointment with a ADT in New Jersey as Have used them in other homes.The time frame was between eight and 12 it is now 2 o’clock and nobody has showed …
ADT is a rip off. They don’t know how to get their act straight and have demonstrated how they can hold a customer at ransom when it comes to close an account. 3 different customer support agents tell different policies at each call and …
They will bill you without a signed contract or installing the equipment. They use shoddy local distributors. It is nearly impossible to cancel. Even if you pay out previous contracts in full. Beware these people. …
The Corporate office did get in touch with me.
BEWARE … SALES DID NOT DISCLOSE 36 MONTH REQUIREMENT!!! …
I called ADT on September 2 to cancel my service (too expensive when compared to the competition). I was told they required a 30-day notice. My credit card account was charged for another full month’s service on September 13. I am now …
I have never in my life been so let down by a company. They have managed to completely let down my family and I. I live alone in Houston and needed a reliable security system. I spoke to a sales rep on the phone.. I believe his name is …
Any company that requires a written statement objecting to rate increases then does not provide a mailing address to which this statement is to be sent is engaged in questionable business practices. …
I’m not a big fan of writing negative reviews. Unfortunately, ADT has given me such a run around on the equipment that they installed in my house that I have no choice but to point out the horrible service I received. …
I canceled service after moving and they continue to bill me. They keep promising a refund, but they just keep billing me. I have called multiple times and they always promise a resolution, but never do anything. Stay far away from this …
ADT is scamming people!! Their sales person can not count proper amount of sensors needed, then requesting you to pay for additional sensors after the installation day. On top of that, they broke one of my windows in my new house, even …
Impossible to get any one on the phone!!! The left hand never knows what the right is doing. Constant multiple call to resolve issues that were already resolved. Not refunding properly. It is time to look for another service.
We were selling our old house and having a new house built. When i initially called ADT, they told me i could take all of my equipment and move the service to the new house. Then we called to start the process and we were told that the …
#ToneFromTheTop – ADT lacks customer service. I feel really bad for their employees as the work place environment must have great opportunity for improvement. I spoke to 3 people and all delivered a negative experience and were flirting with being rude. I am being nice.
My suggestion is do not use this company. The camera works when it wants to and when it needs to catch something on video you can be sure it won’t. Let’s just say I had mine completely taken out of the house and they for 6 months kept …
One Star Is Too High of a rating. Phone service is rock bottom. Widespread misinformation. Rampant conflicting information. Extended holds. ADT phone recording repeats ‘We care about your time’. Not true. ADT is woefully …
This company is a fraud. I installed a few months ago. I was told that I had 6 months to cancel with a refund. Come to find out that was a lie, they charged me an additional 800.00. I have been trying to cancel for a week, I have been hung …
I had the unit installed several years ago and I had the code inspector come in today and said it wasn’t installed according to code. He added that the most problems he had was with ADT. I had the password which they say doesn’t work. …
They apparently can just change their policies years after you sign a contract and force the new policy on you and not even tell you about it. Nowhere in my contract does it say that my service is not transferable or anything about a …
I am very upset, I have been an ADT customer for 28 years at our business location. Our cameras went out during a storm in November 2020, I have called the office several times. A technician came out on 11/19/2020 without the correct …
I’ve had ADT for the past 1 1/2 years at 2 of my business locations. I was sold on the service because I was told I could remotely manage users. Not only has this function never worked…there has also been a continued bug that creates …
BY FAR THE WORSE EXPERIENCE! I have been a customer since 2016 and have been mislead every single time I move! When I entered into the contract i was never informed that it is not transferable so when I moved from my apartment i ended up …
To Whom It May Concern:
I have been a loyal customer of ADT for 19 years. We just expanded to one of our businesses and were planning on integrating into our other 3 businesses. …
I cancelled my ADT account back in June, not one time did the rep on the recorded line tell me there was a cancellation charge of 1 month. I told him I was relocating out the state and new people were moving into the house with their own …
ZERO stars is what I want to give. I had an appt for 19 Aug to set up ADT as a new customer. I had to remind the tech to put on his shoe covers and put his mask on. During his time in my home while he was working with the equipment he would …
Just received a letter containing my PIC (the passcode you give customer service) that I did not request. Why would a SECURITY company send your PIC through the mail?! Luckily, I received it and not someone else. Not renewing once my contract is up.
BEWARE of the extensive CONTRACT that is almost impossible to get out of! I started with this service with a 2 year contract (that I was not made aware existed during signup). …
If I could give 0 stars, I would. I had great service in upstate NY for 15 years and moved to WA state and have had HORRIBLE service for 3 years. In fact, the latest actions ADT has taken have been borderline fraudulent. I tried to …
One horrible experience after another with the “best system” that we paid $3700 for our NC summer home Oct 2020. 5 false alarms in less than 5 months; over 6 incorrect notifications on the ADT app. One was the night I had to call 911 to …
Do not use ADT. They will not work with you and will attempt to get one over on you every chance they get. We were half way through a 3 year contract when we decided to move 15 minutes down the road to a better place. We were told that they …
Description of Complaint:
In April, I contracted with this security company to provide
security monitoring services for my private residence. Over the …
Because I can’t give you 0….!! 55 minutes waiting and when finally answer they said than I need resolved the issues for myself!!! What?
Now nobody can help me for cancel!!! They are making fun with me and my money. God help me
I lost 20k $ with inventory because ADT thermal heat sensor did not go on with thieves were inside my store. They pushed me so much to buy higher service with 3 year contract & I did. I regret that decision deeply. When I needed their …
What a ridiculous company! It is a joke
They will not schedule a service call unless someone is at the property, then …
I am being nice with a 1 star. They need to have a negative star. My father was a loyal customer for many years. Unfortunately he passed away last month. I called to cancel his service in the house and was told how sorry they were for my …
After 11 years with ADT, our panel started having issues. Multiple visits by techs, nobody could fix it. They finally agreed to upgrade all our equipment for “free”. The catch? Our monthly service would have to go from $20 per month to $40 …
The worst service ever! You can’t reach a live person to help with your service once your a customer! They lock you into a ridiculous contract and once you have an issue with the cameras you might as well come to the realization your cameras won’t work until the contracts over and then you can go get a real security system!
Worst company I have had the opportunity to try to contact. Wait times are completely unreasonable and then when the “agent” finally answers (after 42 minutes) the call is disconnected. All I want to do is cancel my service but they make …
please if anyone wants the whole truth about this scam company. my wife just ordered and was warned from other companies that they will lie to get what they want. didnt believe them but wow do i regret it. they lie from the salespeople …
Let me tell you how greedy and tricky ADT is…
I installed ADT about 7 years ago in San Francisco Bay Area, price was stable for 3 years then started to increase several times and now it is $70 per month …
This is the worst company ever!! I mean look at the ratings 1.8 STARS rating !!! Are you kidding me !? I mean isn’t there any managers or people looking over this reviews !? I be ashamed working for ADT its embarrassing!!! Why is the …
Dealing with ADT is dealing with lies. I am waiting for a refund check since 12/21. Every time I call, I email, I am told that the check has been requested. So where is the check? Beware that they roll your contract over. I signed a 3 …
HORRIBLE SYSTEMS and SERVICES. Liars, poor equipment, won’t call back, terrible service. Avoid ADT. Company went downhill in the last 5 years. Do not use this service. They are horrible. They said they would call back in 5 minutes and …
Moving with ADT – Terrible Idea
USE A NEW COMPANY, THEY WILL SET YOU UP FOR FREE FOR BEING A NEW CUSTOMER. …
I would rate ADT a negative 5 if I could. Waiting nearly 2 hours for support before I just hung up. My sump pump alert triggered and the console would not stop being. This is my 3rd instance dealing with support. All 3 yielded nothing but …
The reason why I’m giving it a one star is that there is no way to give it a zero*. Here’s a quick fast summary of my disappointment, technicians keep you on hold, disconnect you or they aren’t trained on how to resolve an issue. I keep …
I am not sure why ADT has such a confusing process. They are way more motivated to up-sell me for equipment I don’t need than actually providing me security services. …
DO NOT USE ADT
So we became a victim of ADT’s scam of being locked into a 3 year contract which …
How many ADT customer service agents should it take to resolve a problem? Although I believe that most ADT customer service agents are trying to their job, the ADT system supporting them appears to be broken! I ordered a new motion sensor …
ADT locks customers into 3 year contracts without properly informing them. I had been with ADT for 9 years and several months ago converted to a digital system. I spent 1000 dollars on equipment and the system never worked properly. I …
I am very disappointed with ADT. I was a long term customer and a former employee and was treated in an unprofessional manner when I chose to cancel my account. I called and sent in a written request to cancel service. Neither of those …
I started trying to discontinue my services with ADT in April 2022. I had constant phone calls begging me to reconsider. Finally someone from the corporate office called to offer me a promotional rate of $14.99 or $15.99 a month. She always …