Advanced Diabetes Supply makes life easier for people living with diabetes. We bill your Medicare or private insurance and send your testing supplies to your home at little or no cost to you.
| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
2544 Campbell Pl Ste 150, Carlsbad, CA 92009
Do not use this company if you depend on medical supplies, especially blood glucose monitoring supplies like Dexcom. Unfortunately my health insurance company contracts with ADS for diabetic supplies. There have been multiple occasions in …
Everything was good, until they stopped sending me all 3 boxes of infusion sets. After following up numerous times, I was told the issue was resolved, yet they continued to shorten my order(s), while billing my insurance in full. Called to …
Advance Diabetes Supply has been my Dexcom supplier for over a year and has never missed a beat! They send an email just prior to sending the reorder, send the reorder before the last sensor expires and ships the supplies so that nothing is …
Great place to take care of all my orders, including my insulin for my insulin pump!
Wonderful people to work with. Their promptness is very much appreciated.
These people have all together! They know their product thru and thru and are very kind in dealing with us and have amazing amounts of patience !
Love that they work with my insurance for the Libre 2 where the Retail pharmacies would not.
Everything was very nice all of the agents spoke very very nice and I did get my delivery quickly overall Advanced diabetes is a very good company thank you so much
Great customer care, horrible at getting supplies to you when you are in need of it. I’ve had to call multiple times to see if my order has shipped on the day it “says” it is suppose to, but they say it never did and they will get it out …
Worst experience with ordering CGM supplies. Every time I order it is a week plus long fiasco that results in me running out of supplies. They froze my account even though I had no balance on my account. They said they would unfreeze my …
I wish they would send an Email to let me know if my product was shipped. For all of 2021 my shipments have never arrived before my last Sensor ran out of time. I have now waited 4 days with no Sensor.
They arrived alot faster than expected. Good product. Will use this company again.
What’s the point of this establishment? I ordered my supply a month ago. where’s my order? It’s still pending after a month now. I called this morning and found out they are having all hands meeting!! Wow.. what a great company to work …
Been with ADS since August 2021. This last delivery I didn’t receive a tracking number. I hope it was an oversight. It really helps to have a better idea of when the supplies will arrive
Excellent company!! They were able to get my blood sugar sensors approved by Medicare, when no one else could!! Communication was terrific and shipping was fast!!
Costumer service is bad
Mistakes with delivery address
Asked multiple times for receipt and never got one
Super friendly and positive staff from end to end. Intelligent about products wise about customers needs driven to impress and they totally did. Not only was I provided the diabetic products that I needed and wanted but they went above and …
Go somewhere else if you need glucose monitors. Most incompetent supplier I have ever dealt wealth. Customer service doesn’t know where anything is, promise you supplies you never get, never reach out to you when there is an issue (always …
Selecting Advanced Diabetes Supply for my provider of supplies was one of the best decisions I have made. They are easy to work with, very knowledgeable of product and always answer any questions I have in easily understandable …
Before discovering Advanced Diabetes Supply, I was having so much trouble getting my supplies, being asked to pay a copay even though I have medicare and shouldn’t have to, and having my supplier go out of business and then reorganize and …
This company is by far the best diabetes place I have ever had the pleasure of dealing with. Your products always comes on time. The woman that i spoke to was very knowledgeable and very courteous. I really can’t say enough good things …
I have used Advanced Diabetes Supply my pump supplies when I used the Medtronic pump for many years and since changing to the Tandeum and Dexcom combination for almost 2 years have used them for supplies. I get emails from them several …
A complete customer service failure! when you call they are polite and accommodating, however, it has been a month now and they are unable to effectively communicate with my doctor’s office or my insurance company. If you use the Naval …
I was introduced to Brenda Anderson by my insurance agent. I recently changed insurance carriers and was concerned about ordering my DeXcom devices. Brenda contacted me and resolved the issue without any fuss. I was kept abreast of my order …
HORRIBLE, They call to confirm orders, then I never received my sensors on time next to find out someone cancelled my order and no one knows why. I’m very disappointed with them this has happened several times. 😡 …
They do a pretty good job on sending me my sensors. Just not very good with communication. And if they send an emergency one, it takes about 4 or 5 days to get it. So it’s not really an emergency one. But it does help, when it arrives.
They have always been very helpful. They do what’s necessary to get my diabetes supplies to me.
Excellent service. Calls answered promptly and directed to those who can help. Always pleasant.
Very nice customer support, first time using a Freestyle Libre 2 and they walked me through this system. After ordering it my package came within 2 days of calling and had everything including extra sensor, very satisfied!
They were good for the first three years getting supplies from them but this past year and a half they have become so frustrating and useless. I have to call them all the time to make sure my supplies are not delayed and they process …
I tried for three months to order a Free Style Libre 14 approved by Medicare and ran into roadblocks by this company at every turn. My doctor has called many times to get them the information they requested only to find that they claim to …
Great company. Professional, caring and most of all accurate and timely.
ADS provides adequate service. Re-orders are usually late.
I was prescribed a continuous glucose monitor from my endocrinologist. After the first trial run, she prescribed more sensors for me, seeing as this was the easiest and beat option to monitor my glucose levels. I had the hardest time …
This company is the worst. Lack of communication, they play the blame game on my doctor for incomplete documents, etc. Taking 3 months to get my Dexcom supplies I’m told today my supplies should arrive via mail supposedly tomorrow 2/1/22. …
Company easy to work with and products come in a timely manner
my experience has been positive, the products are great and my order is always on time. On a couple of occasions I’ve had to call in early if I ran out of anything, and they are always helpful and made sure I got what I needed. I’m very pleased with the company and service it’s made my life a lot easier.
I’m in Maryland. I wanted Freestyle Libre sensors for my mom so I could get her blood sugar readings more easily. Her doctor said that Medicare would cover the cost, but the drug stores here couldn’t run them through Medicare. That’s when …
I received my Libre system as soon as it was approved by Medicare. It only took a few days.
Friendly reps. Delivery always on time. Quality product.
ADS provides my Dexcom diabetes monitoring supplies quickly and efficiently. Reordering is easy.
Only reason I gave them one star is so I could write something.
Totally fed up with the service by this company. Trouble with communication from the get/go last summer when I first was directed to them by my doctor. It’s …
In the beginning of my daughter diabetes journey I was so intimidated of having to deal with medical suppliers. Your company has given me a piece of mind and every representative I have interacted has been amazing and knowledgeable about the process. My daughter loves her dexcom. I truly appreciate this medical supplier.
Customer service is terriable. My doctors office can’t even stand dealing with this company. Customer service is rude they need to fix the problem. Better off going to you’re local pharmacy to get supplies and this place charges a outrageous price on there supplies. Would not recommend to anyone!!!
My interaction with the last agent was fine however for the second time in only less than a year the sensors have been mailed to the wrong address. As I have two addresses on file I can see how this would happen except that on both …
My first and only order so far was a breeze! Service reps were very helpful and my order was processed quickly and correctly.
Love the service and the one-stop shopping for all my supplies! I get my Dexcom supplies, my Tandem Infusion sets for my pump, along with my insulin. It has worked out so well for me! This posting should be listed under Julie Thompson, not Dale Thompson
ADS is very quick and extremely professional. Love doing business with them!
Great company. . My supplies arrive on time . When authorization to send the supplies is needed they take care of contacting the insurance company for me. This company is easy to work with
It’s been 7 months since my last order. I call to find out where my order is. I get the same run around every single time I call. Give my insurance info. Verify all info and blamo…. Nuthing. I mean come on now, how long does it …
I’ve literally had nothing but problems getting my order from this company. The account is setup so that I authorize a shipment of supplies every month. I get contacted when it time to authorize a new shipment so that everything can ship in …
I am very satisfied with ADS, my supplies are always on time.
I have used this company for the past year for my supplies to my insulin pump and there has not been a single month that they have accurately sent my supplies. I have to call every month for a refill and then I wait days for my supplies …
Very good follow up with unbelievable pricing, great alerts when product needs replaced ahead of time!! Courteous and caring staff are willing to take the time to get your needs or issues addressed!! Will recommend this to everyone I know who is needing diabetic supplies!!
I have had nothing but headaches with this company since Dexcom switched me over about 5 months ago. …
Very pleasant and very helpful on the phone with any questions… they make it easy
Everything is fine with my experience with ADS. I’ve had clear responses from technical support. My only problem is with reordering supplies. It is not clear when I should reorder. Is it for every delivery or just once a year. And how soon should I reorder after I receive a delivery? Some clarity would be helpful.
always available with the answers I need. Get my supplies properly and on time. great to work with
Expensive and bad service. I have finally had enough of ADS and I’m taking my business elsewhere.
Update: I have switched to Costco Pharmacy. The only thing I’m going to miss is …
Called Advanced Diabetes supply to request a re-order on the 31Jan22 and requested expedited shipping. Called today 4Feb22 to request the tracking number and found that no order had been placed. Spoke to a supervisor who offered to send …
I have been using this company since early December of 2021 and I am NOT impressed. Every month it’s something new. I have gone multiple weeks in a row without my supplies because of one issue or another on their end. I requested a refill …
This company has the worst customer service ever encountered. Website claims US based customer service. An absolute, complete lie. It is in Monterrey Mexico or the Philippines, depending on who answers. …
I was having trouble with my insurance company and my doctor sent in the prescription for the T-slim Basil rather then the Control IQ.
It ended up that I had to pay for my own pump, which was no fault of ADS. The …
I really wish I could get into contact with the people that the 5 star reviewee’s have on speed dial. Fastest I have ever been on the phone with a real person is 20 minutes. I usually have to wait 30+. Between that, and being auto …
We are very satisfied with the Advanced Diabetes Supply. Periodically we receive the replacement sensors which are a 2-3 month supply. Occasionally we have had a defective sensor, but Advanced Diabetes Supply provided us with information …
The product is good but the service is very poor, especially the accounting department. They have a phone number but they don’t answer, I’ve been trying to deal with them for a month to settle my account in partial payments but haven’t been successful. Thank you.
I am completely impressed by the professionalism, knowledge and friendly disposition of this company. I have called the company multiple times, no fault of theirs but due to Dr Office miscommunication and every time I have called it has …
My Doctor recommended I stop pinching my fingers and make my life easier with a CGM device So I called Advanced Diabetes Supply. Got me to understand the process on how to recieve my hands free meter. Got my insurance approval as fast as …
Excellent service, follow up, friendly, courteous, came thru with getting complete insurance coverage. Highly recommend over other CGM suppliers.
Other suppliers never got back to me, even after I would call them. These folks are great!
i had a very very great experience with great service and
enjoy their cooperation and care in supplies without delay
I’ve used them for years and I’ve had a few orders arrive on time. The most recent one I confirmed online and never heard anything back. Called a few days after they were supposed to ship and “everything looked good” so they were going to …
Do not use this company! I have been waiting 11 days for my dexcom supplies. I have made multiple calls and they tell me it is being sent…and it still hasn’t been sent. I was promised next day air shipment yesterday. It still hasn’t been shipped. Horrid company.
This company is the WORST…. i have no idea why others are singing its praises. There is No communication at all between the patient and this company …… I keep receiving bills for products that I ordered and paid for that have already …
When we switched from dexcom to ADS supplying mom’s G6, I was very happy with the transition. However, that is currently not the case. I received an email 3 weeks ago that her supplies were due be shipped so I clicked to order them. I …
(TL;DR) Terrible Customer Service. Period.
– They try to be friendly and accommodating on the phone, but they don’t follow …
My first attempt through pharmacy to get coverage for a continuous glucose monitor failed. ADS took care of it with one attempt, 100% covered by my insurance. Great customer service along the way to keep me informed. Including ability to track progress of shipment!
This is absolutely the most unorganized company I have ever encountered regarding diabetic supplies. I have spent almost a month trying to get my order. If I didn’t call them, I would never have gotten any information on my order. After …
ADS is great for my diabetes sensor supplies. Always on time and work through any issues I might have.
Dealing with this company has been a nightmare from start to finish. I ended up having to purchase my supplies over the counter because I can not get anyone to respond to phone calls and prescription renewals. They have tried to push an …
First of all there is no way to update your account information online like your insurance. I spent probably a total of 3 hours on hold just to be hung up by an associate. It’s been 3 weeks since I reordered my supplies and I haven’t been …
Just received my unit today. All there and intact. Previous communication with agent was friendly,helpful,informative and professional. I expect my experience with unit after installation will be as good as my experience with your organization to date.
Switching insurance is always difficult when it comes to diabetes supplies. This place has been top notch at getting with me and getting all my information. So far, excellent customer service and great attention to detail. They didn’t …
ADS employees were informed and shared their knowledge without making you feel inadequate. All my questions were answered plus more information to help me navigate through the system. My supplies came in a timely manner along with more …
If I can give this company zero star, I will. This company has been working with my provider (Doctor’s Office) and Tricare to get my supply of CGM authorized since March 15, 2022. They have been going back and forth with Tricare and the …
I love how they keep on top of my next time I need to order. they have really helpful when I have called.
Excellent service and follow up. Could not be more happy. Have referred ADS to a few friends who are also in awe over ADS service.
I HIGHLY RECOMMEND!!! They handled everything from my doctor to my insurance. I received my sensor and reader so fast I truly was amazed. I’m talking a matter of 3 weeks from the beginning to I’m wearing my sensor as I write this! They are professional, very efficient and knowledgeable.
Very thorough explanations and “wetting” during my interactions with the customer service representative.
ADS is a great company for Diabetes supplies! Jessica set up my Dads account and thought he process took a little longer due to insurance issues and the doctors office not responding, she kept me informed as to what was happening the entire …
Very accurate and kind customer service. My package arrived very quick. Easy process. Just love it.
The company is very quick and responsive. They are very friendly and knowledgeable. Only reason I’m not giving a 5 star is because I keep on getting calls from different representatives requesting the same information that was provided a …
They have been very helpful. When a meter quit working, I called and they replaced it.
I love Dexcom 6, pretty accurate readings and love I can see my blood sugar numbers all day.
I’m not having the best luck with this company. Their communication skills are in what I was expecting.
This program is SO helpful knowing how food affects my blood sugar. I can share it with my physician.
No more finger sticks. …
By far the worst and most unreliable pump supplier I have ever had. If my insurance had ANY other options I would never ever use ADS for my supplies. They are utterly incompetent.
ADS is very timely with their shipments and I haven’t had to worry that I will run out. Ver happy with this company.
I tried for many months at several pharmacies in my area to order a CGM and was not able to do so. I went online to mail-order medical supplies and came upon ADS and read their reviews. They actually told me that most pharmacies were not …
Very unhelpful; I placed an order and waited almost a month to hear back from them. When I did not hear back, I called and they said it was referred to an affiliate and when I called the affiliate, they had no record of the order. My advice: find a more dependable service provider.
ADS! Is awesome the other place was horrible no one understood me they hardly spoke English. I got my las supplies but only after six months. ADS was super quick nice sweet I would really recommend them.
Polite responsive courteous quick delivery
Very happy. Tenacious, but respectful and professional.
ADS is the best durable medical equipment supplier I’ve ever had. The staff is cheerful and I never have to worry about my orders. They speak Medicare pretty well. 🙂
I didn’t expect to be approved by my insurance for this device. My doctor called ADS, ADS called me and asked a few questions then ADS called my insurance (medicare) and got me not only approved, but had the item sent to me directly and took less than 10 days. Outstanding. Thank you ADS
I started using Advanced Diabetic Supplies after I had problems with Byram.
I am so glad that I switched. My life is so much easier now.
I also received a new pump in record breaking time.
A great, reliable, punctual team to do business with. Very thorough and polite.
All my orders have been late. They do nothing to fix it. They don’t care about the problem. I cant be the only per ssd’s on this is happening to. Changing companies. I’ve had enough of the horrible service.
I love how ADS will send reminders letting one know when the next shipment of supplies will be coming.
ADS is a great organization and their services for delivering the free style sensors to the diabetic patients are excellent.
Very easy to deal with.
They also were helpful when I first started and botched a couple of monitor patches.
I switched to ADS several years ago as my experience with the first firm I used for supplies was a nightmare. So far ADS remains responsive and professional and I pray they remain so.
I have been SO pleased with the customer service and the approval process with this company. Denise Casias has been amazing. She has stayed in touch and walked me through every step. Good customer service is so hard to find and she has gone above and beyond and it is very much appreciated by me.
exceptional customer service! quickly answer the phone, easily and quickly access my mom’s account and tell me what she is due to receive and when – and then follows through with what they say! Ships supplies exactly when they say they …
Really a great company to work with
They go above and beyond good customer service in all areas.
I became so fed up with dealing with Byram Healthcare’s more often then not utterly rude, or clearly English is not their first language customer service personnel. Tandem Diabetes recommended ADS, so I contacted them. To my surprise, …
They send medical supplies late leaving me without medical devices for days. They don’t contact you if they can’t get a refill from a doctor, leaving you to find alternatives. They are so slow that it often takes an hour on the phone to get a refill . This is who my insurance uses and I have no choice
ADS has kept me supplied with my glucose monitor and supplies for over 2 years now. I have never run out.
Should have my order by now, but I am left waiting. I always wait to the point where they say, “If you haven’t heard from us by xxx date, then call us.” So I call and end up having to repeat my order, shipping address, and ask how we can …
My experience so far has been great. They’re fast, dependable, and friendly.
This company has been on the ball ever since I was introduced to them the first time I stated using the Libre 2 dash system. They have not missed a beat in informing me when my next shipment is due and provides a tracking number so I can …
If I could give them 0 stars, I would. Terrible customer service. I ended up without my supplies after calling them for a month and trying to order them. They promised to update insurance on file which they didn’t. Terrible customer service. DO NOT USE THEM if you have a choice. I have never experienced a worse customer service.
Wow! Every service company could take lessons from ADS. They contact me when it’s time for refills, they insure I am in control and they make it easy. Almost fun to do business with them. Thank you for a great supply reordering experience!
This company has really gone downhill. I would have bragged about them 4 years ago. I would NOT recommend them at all since 2018. Now they don’t send the right amount of supplies for my children. They lie and change prescriptions to …
I ordered my new testing supplies and they arrived quickly. I was impressed with the staff. They were knowledgeable and very nice to deal with. I would recommend this company to everyone who has diabetes.
Although the customer service reps have tried to help, the insurance department is so slow. I’ve been waiting for almost two months for them to verify my new insurance and get my dexcom shipped. I’ve even gone as far to call my insurance …
Representatives are always friendly and seem willing to help on the phone, but I’ve had multiple instances where they wait until after my order should have shipped to call and tell me that there was a problem/that they need a new …
The reps were very helpful and knowledgeable. They seemed genuinely concerned about my needs. Explained that my order will it take about five weeks but they would supply me with a temporary solution. The temporary supplies arrived within two days. Very impressed. Order is scheduled to arrive today have not seen it as of yet.
I love my new freestyle Libre 2. It tells me everything. I love it
Really happy with this company seeing as this was my first experience with them. Jessica was very nice and knowledgeable about the device and what I needed to do to get the order process started. She kept me informed every step of the …
My experience from the first call to the last was great. I was told what the Dr’s office needed to supply them which assisted me in getting them to expedite things. (It had been over a month) The follow up care was awesome. I received a …
Love the monthly email reminders to reorder. The ease of reordering through the email and receiving my supplies on time.
Fast shipping. Good follow up when you call. Don’t reorder via a text message
I am very happy with this company and their supplies. They are dependable, courteous and very helpful. I would recommend them.
If you need diabetic supplies, ADS will be happy to serve. For folks dealing with this condition, ADS gives efficient and thoughtful relief.
Dont . Pick a new spot , they can’t even call you back or find a dang fax paper for weeks after failing to inform you the original first time you called that it required A WHOLE NEW PRESCRIPTION then wait 2 plus days to send the request out and 5 decades to even get the dang fax that’s not even shipping either .
It is reassuring to know that you have my back. I am new to diabetes and you and your product help to make me feel secure each day. Thank you
Advanced Diabetes Supply has never let me down on any of my supplies. Dependable and fast service.Great customer service who can answer any questions you may have.
I would recommend this company because I spent a year trying to get a continuous glucose monitor and this company sent it to me within 2 weeks after my doctor submitted my prescription.
Advanced Diabetes Supply was very helpful in setting up my first delivery. I look forward to working with ADS to fill future supply needs.
ADS is very good at navigating the process of obtaining approval from both Medicare and my private insurance. That is a definite plus!
I have used ADS for 1 year. It was time to refill my prescription for my CGM supplies and it has taken over a month and still no supplies. Customer support is terrible, almost non-existent.
I am very satisfied with my FreeStyle Libre2 and with the customer I service I received during the process of getting the approval and getting it shipped to me
Numerous times my order has been screwed up, and no one can let me know why. The products are great, they just need to do what they say they will . Horrible customer service
This company told me my insurance wouldn’t cover the supplies and I’d have to pay them full cost. Walmart filled the prescription and my insurance company paid. This company is a scam. It’s why they call you over and over to get your business before you go to a real pharmacy. Don’t use them.
Great customer service kept me up to date on what was happening with my order and the Dr’s prescription and the delivery. Awesome job
Their shipping g schedule iseronious. I will be out of my Libra sensors in 17 hours. Was told one would ship over night, never arrived. My new shipment would ship almost 10:days after I run out. …
In three years of use I only had two sensors fail, Abbot replaced them immediately. Extremely helpful no questions.
After more than a year of trying to get a DEXCOM CGM and supplies, I FINALLY found ADS. …
Advanced Diabetes Supplies is unreliable, they let my rx run out, my supplies run out, lied said they didn’t have my doctors fax number but it never changed all these years, they told me they would next day air my supplies twice and did NOT! This is horrible, never had this kind of treatment before with a supply company.
My son was denied diabetic supplies because this company would not be making a big enough profit off his order and then the representative wished him luck finding supplies. The website states that they pride themselves on great customer …
Very easy to get your medication re-ordered it sent to you one time. Never had a problem in more than three years.
Staff are friendly, knowledgeable, competent, and most of all compassionate. When I need to contact ADS they treat me like what I need is important to them.
I am very glad I am with ADS. They handle the supplies I need when I need them – and always cheerfully. I can always rely on the promptness of Delivery – and the condition of all supplies. I have never wanted for convenient service with ADS.
Website claims they send you refills and call before to be sure of what’s needed to be sure you don’t run out. However this is either inaccurate OR it only applies to those who pay cash or have insurance OTHER than State Medical Coverage. …
These people went out of their way to get me into a program with $0 deductible. I never thought I’d be able to get up to date on diabetic supplies. And they called every week to check in until my device was shipped
My experience with ADS was great, little time on the phone to enroll, got order sent out that day, genuinely care about their customers health!!
First the good. When our doctor could not get authorization for dextron g6 from tricare, ADS was extremely helpful. Going on 90 days and very thankful for the ability to get real time glucose levels. …
Worst experience ever. Tried to get annual prescription filled for myself and my recipient literally 9 months for him 5 months for me. Lies lies lies everytime i called a different story or status. Even supervisors did nothing until today …
I recently started medicare and had an issue with my local pharmacy. My doctor sent my prescription to ADS and they called me and made sure I received my Dexcom sensors and transmitter timely. I can’t say enough about their communication and help. So professional and they cared. 5 stars!!
0 stars. Reordered 8/17. Got a confirmed email shipment would got out 8/30, if problem arises, they’d call me. Got no call. Ran out of supplies 9/2. Called about where the shipment was and found out there was an issue. Complete disregard to this being a life/death situation.
Wait on hold for more than 30 minutes each time I call. Even when I ask to speak to a supervisor. Wildly unacceptable for a company that supplies life saving tech. …
This is the best DME provider I’ve worked with. That’s saying a bunch for I’ve been a diabetic for over 55 years. Keep it up ADS! You’re doing a great job!
If there was a possible NEGATIVE rating I would give a Negative 50!!! I was treated SO awful and unprofessional by both the customer service rep and her supervisor I was literally in tears! They have absolutely NO HANDLE on the specifics …
The friendly reps will give you misinformation ( to the point where you’ll believe they are not being truthful) – the Dexcom sensors don’t always last ten days – they do maybe 70% of the time – good luck getting replacements. When you give …
Had the pleasure of speaking with Denise Casias in the Tandem pump team today to switch to Advanced from my current supplier that sent incorrect infusion sets to me. She was so pleasant, thorough and provided great customer service. Kudos to her!!
Advance Diabetes Supply did an extremely exceptional job in processing my order, they were very knowledgeable, caring and extremely fast. I am extremely satisfied with their team members and I totally satisfied with the quick response.
Company good at notifying one that new shipment is due. Shipment arrives in 3 to 5 days. Like Dextron, allowing better control of blood sugars. Have BS lows I didn’t know I had with blood testing just before meals.
This company is always late when delivering my supplies every month. I have to call them to reorder my supplies. It is frustrating because I confirm my orders through email, text, and calls with reps weeks in advance and nothing. This …
I recently tried to reorder my Freestyle Libre 2 sensors. I agreed to the automatic text message and said yes. After running out of my sensors I called ADS. They said I needed a new prescription even though my prescription was good for 2 …
Great customer service! Very attentive to the needs of the buyer. Love dealing with them.
Advanced Diabetes Supply is wonderful to work with. They help with any questions you might have and respond with a person you can understand. Their resupply process is quick to respond and ship. Before it is time to replenish your …
I am very pleased with all aspects of ADS. They are caring and efficient and I would recommend them to anyone in need of diabetic services.
Only spoke with them once they was very polite, they send out a email when it’s time to reorder their service is great they get my order out fast and always on time never have ran out before next order comes in
From day one, they made things simple and easy. When I made mistakes and messed up, they very quickly replied and replaced what I needed. Customer service is awesome.
This is a fantastic service. My insurance is taken care of and the product arrives quickly. I would recommend it to everyone.
No matter how amazing and needed the supplies are, ADS is constantly late with the supplies. Even have two different numbers for people who are supposed to assist if there are any issues. They send too many boxes of pump supplies and are …
I been using ADS services for awhile even though at first I didn’t wanted to used their services, I was very hesitant as I had not used mail services before, little did I knew that I was going to liked them a lot. It works great. Since I …
Very dependable team. They take care of the paperwork and they ship my order the same or next day. Great service
With out this amazing company my A1C would still be out of control. Highly recommend them for sure. They work with you not against you!!
My blood sugar is 400+ right now. It wouldn’t be if I had a Dexcom to tell my insulin pump what I need. Thank you, Advanced Diabetes Supply for never doing your job and always sending my supplies weeks late no matter what me or my Endocrinologist do, and not answering the phone or voicemails.
This is the easiest and fasted service. Great people to talk with. They do an excellent job. So glad I found them and they found me !!!
My experience with customer service was great. The supplies were promptly delivered. I would definitely recommend ADS.
Not once have I gotten my Dexcom supplies on time since switching to ADS. No managers on staff. No notifications when new prescriptions are needed. Poor communication, wound up in hospital with DKA. …
I have been getting Dexcom G6 medical supplies for the last several months and my order has been incomplete. I’m suppose to get (3) Dexcom G6 sensors, (1) Transmitter, and (1) extra sensor. I have only been getting (3) Dexcom G6 sensors. When I ask about this I’m not getting any answers as to why I’m not getting a complete order.
Worse company to order from. We have been waiting for a dexcom supplies since December 15th, 2022. Customer Support states waiting on insurance authorization since December 12th, 2022 and my insurance company has no record of request …
I have had nothing but issues with ADS about my accounts. They are to supply Insulin, Medtronic supplies and Continuous Glucose monitors, but their accounting system keeps holding my account. I have records from my insurance companies that ADS has been paid but ADS still will not ship my supplies.
Very good company to work with. They are always willing to answer my questions and solve any problems I may encounter. I would highly recommend them to anyone needing supplies.
Once I set up my Rx supplier, I just want the supplies to come on a regular schedule. I have appreciated ADS for their consistency and dependability.
After trying to get my three month supply of Dexcom G6 sensors, they told me no bc, there was only a one month authorization..bs.. I called both my doctor and insurance company and everything they said was all good. But now I am on hold bc …
My son is regularly without diabetic supplies due to negligent incompetence. Currently on the third issue since July. The first was because they “forgot” to send a transmitter with his Dexcom. Then they attempted to process the order with …
Awful service. My son cannot get his pump and CGM supplies on time. He’s been without them for a MONTH. He calls and no one ever answers. Leaves a message and they call back a week later. His endo is trying to switch him to another supplier. Don’t use them if you can help it.
I’m sorry but I must say they started out really good at getting me my supplies on time but for the last year I have ran out 3 times including now. I use a Dexcom G6 because I am not only diabetic I also have severe hypoglycemia. My sugar …
The WORST customer service ever!! Won’t answer phones, on hold for 30 minutes, every call i make is the same result.. .NO ANSWER, NO CALL BACK… i leave voice mail with call back info, never hear from them. NO text, email or call …
The worst company I have ever dealt with in my life. Please run far, far away. And don’t you dare comment saying “i should email customer support” because I did 2 weeks ago and no one ever responded. Already switched to a different DME supplier.
North Coast ADS is a teamwork best in class. Anyone I have spoken with, yes spoken with, they do answer or return calls, has the same or similar attitude. We are here to assist you the customer.
Probably the worst service you can ever have when dealing with Diabetes supplies. First they they tell me all I need on my file was just a prior auth. Get that from my doctor than they tell me that I still cant order becuase of my …
My husband has been getting his CGM supplies for more than a year from ADS. There’s never been a problem and they are great if we have questions.
If you LOVE finger sticks, then this is not for you. However, if you want to see a lower A1C and NO sore finger tips, then I highly recommend FreeStyle Libra 2 supplied by Advanced Diabetes Supply. They are easy to reach, very helpful and caring. Resolved my 1 problem ASAP.
I recently retired and needed assistance with having my prescription filled which is done with Medicare. ADS handled everything with a single phone call and the two reps I spoke with were super helpful. Highly recommend
them.
After a few hurdles , I received my box and I’m happy 😊 with 3 months supply . I’m praying for a great experience with Advanced Diabetes Supply. So far all is Great and I’m grateful for their help in getting my Dexcom6 to me!!! …
Wow where do I begin!!!
When talking to a tech support person ( JR )
That’s what she called herself. I would have been better off just not calling at …
It’s taken over a month and I still have not received my CGM. Everytime I call I get the run around about what the hold up is. My doctor has sent all necessary paperwork. When I asked to be put in contact with the person who is in charge of …
Simply a disastrous process and service to get Libre sensors. Extremely poor communication from ADS. Their website to re-order is simply a disaster – mom & pop shops have a better website to take orders / reorder supply than this company …
ADS was a lifesaver for me. It took a long while to find a place that would work with our insurance. They are efficient and knowledgeable, helping me to find the care and products I needed. I could not be more pleased.
Worst company ever!! They “lost” my husband’s refill prescription and never sent the sensor replacements. We have been calling since last week, his sensor expired days ago and we are getting nothing but lies, excuses and crazy reps from …
I’m not impressed with customer support and overall efficiency based on my experience so far, but especially so with my most recent order.
I had called twice ahead of the scheduled shipment date to make sure ADS had …
Worst company I have ever dealt with in my 48 years of being a diabetic. I have great insurance but ADS manages to always have a problem when it comes to my autoshipments. I have run out of supplies twice and had to pay $150 out of pocket …
ADS was contacted by my doctor and they followed up directly with me. Unfortunately, my doctor dripped the ball and didn’t give them all of the information they needed, but their staff was able to communicate directly with me to get the …
They are a good company until there is a delay or a problem. I am 10 days behind on receiving my pump parts. Called last 3 days in a row, no one has called back. Now I’m writing this review while on hold with my endo, who is calling ADS AGAIN.
Every month I have to contact customer service to inquire when my order will ship and when I can expect delivery. Every month my current sensors I have on hand before replacements arrive. What good is system doing me if I can’t monitor my blood sugars?
Nice people, lousy service. Failed to send product after assuring me it was scheduled. When notified they promised to overnight a partial order. Three days later, still no supplies. Three consecutive reorders after the original order, all …
I have been trying to get my supplies for over a month now, it keeps getting canceled for some reason without anyone telling us. When we called just now to ask about it, the lovely customer service rep hung up. I’ve been with my diabetic supplies since before Christmas! How much longer do I need to wait? Until my funeral?
I have had the worst experience with Advanced Diabetes Supply.Months have gone by and after continual losing my info,not knowing where I was in the approval process I can say they are disorganized and confused. The last thing you want in a …
Advanced Diabetes Supply has written a response below. It’s the same response they give to anyone that complains about how terrible they are. They have a person who writes a response to bad reviews, but they cannot be bothered to answer the …
I hate this company. Had an Rx sent to them and they were told by my insurance that I had to meet my deductible before insurance would pay anything, whereas I was told there was a reasonable copay. Set up a 3 way call and the billing rep …
I was referred to Advanced Diabetes Supply to get help with paying for my Glucose sensors, they worked with not only me but my provider as well. hey got the information they needed to semd to my insurance to get my supplies covered. They …
The attendants are caring and courteous with excellent customer service. The supplies ordered were sent by UPS and arrived within 2 days just as I was informed. Advanced Diabetes Supply is a great place to get your diabetes supplies.
Today I waited on hold on two occasions (first time after 30 minutes I was disconnected, second time after another half hour I hung up.) There is a prompt to enter “2” if you want to leave a message but using my iPhone that did not work.
Very frustrating. Usually the wait is tolerable but not today. You need to do better, ADS!
So many issues with ADS I don’t know where to start. Every 3 months, now every 30 days I go through the same issues. They are unable to send my mom’s sensors when she needs them. I’ve been on the phone for almost 50 minutes. My mom’s …
I am extremely frustrated with the disorganization of this supposed Organization. I am more than a month requesting the supplies and receive only an explanation of the steps that are ahead , that don’t change, and nothing happens. The …
As the sister of the patient, I see that these
systems spare diabetic patients much pain from having to do finger-sticks. I am grateful that Medicare finally will pay for this expensive medical product. But, …
They were OK for the first few months, then the major issues started. They didn’t send the correct amount of sensors per month (would send 1 sensor good for 2weeks) instead of the 2-3 needed for a full month. Then I was told that in order …
Start up was easier than expected and they hod everything taken care of so fast and from the first phone call to delivery of product was done in less than 10 days. Great service happy with product and would highly recommend it to anyone who is diabetic.
I don’t think I ever would have gotten my supplies if I didn’t have to push them along, they took forever on something life threatening for me to not have. They did not tell me when they got the renewed prescription for over a week until I …
When I first worked with them for my first shipment they were fantastic. Since then my supplies are over 2 weeks late and now my transmitter has expired and can’t get ahold of anyone to tell me when I can get my next one.
I had such a hard time finding a way to use Medicare insurance to pay for diabetic meter supplies. However, once I found ADS, they took care of all problems and have continued to do a great job for me. I appreciate them so much! They really seemed to care and want to help. It was such a relief! Thank you!
This is my first experience dealing with ADS. The Customer Service Rep was easy to deal with and my supplies arrived in a timely manner. As I go forward I expect the great service to continue.
Called ADS when the nurse could not get in touch with their usual supplier for a CGM. ADS called and faxed a request that same day. But the nurse did not listen when told by me and ADS that I needed the reader also due to Android phone did …
I do not feel that the company has respected my wishes and is fine with making multiple false promises over a simple request for a receipt. I also got charged for an order I did not give consent. Ever since Medtronic has switched to having …
I really depend on my Libre2 sensors to manage my Type2 Diabetes. Advanced Diabetes Supply has been absolutely wonderful in supplying my sensors. I never have to worry about receiving a new supply in a timely manner. The team has been very …
Worst customer service ever. Unable to explain their inability to refill my insulin pump supplies. Finally (after several telephone calls) saying my Insurance ID did not go through – they were using the wrong number. After giving the …
Very satisfied with ADS services. With the help of my doctor, the process was relatively easy. The representatives were knowledgable and friendly. They did all the contacts and paperworkd with our insurance and Medicare which helped …
Advance Diabetes Supply Company – Makes everything so easy. Keeps track when we need refills, payment is easy, and they get delivered to our door. If we have an issue – it’s taken care immediately. Friendly customer service – they care
This company owes me close to $550 after over charging me for supplies before running my insurance. They do NOT ship without payment and obviously before running my insurance. This is from a March shipment and I noticed the error in August. …
This company is the best. I’d had so many problems with the previous company that I thought all companies were that bad. My Endocrinologist recommended ADS and it’s been a game changer! They communicate clearly and do what they say they …
ADS was a new company to me, they were referred to me by my physician. They were able to secure me 100% insurance coverage for my libre monitoring system whereas the three pharmacies I checked with previously could not even come close to …
VERY Disappointed! After a period of time trying to get a RX upgraded to newest version and refilled, I called to get the status of my refill, only to find out my account was on hold because I have a balance of $700 owed. WHAAAT??? I have …
I am out of supplies. I have communicated this repeatedly to ADS, but they seem unable to think outside of their computerized box… “supplies will be shipped in 2.5 weeks.” And it takes a week for them to get to me. I was told (by a rep …
Great communication and info. Very speedy shipping. Dr. Submitted script on Friday afternoon. ADS contacted me Monday morning and they verified with insurer and shipped with me receiving on Thursday. Very impressive!
Customer service has deteriorated greatly since the spring. 1 hour plus on hold any time you attempt to call. The service reps (when you can manage to reach one) are dismissive and rude. The time between sensor/transmitter expiration and …
Once the initial setup is complete it is great. The prescription renewal was a little bumpy and I had to get a sencer patch from my doctor to hold me over until the regular shipment arrived. This service is a blessing due to my low …
ADS is better than the last Dexcom supply company (Mini-pharmacy) I used but they have much to be desired. I missed over 20 days of monitoring over the past year because of late shipments. I even had my insurance company approve shipments …
I haven’t had an order processed on time for over a year now, and am forced to go a few days using the old analog testing method every time I’m up for a new order of transmitters or sensors. Pharmacists always do their best to help, which …
When it works, they’re okay. Not great but okay. Maybe get a real website that lets you order things instead of filling out a form that says “we’ll call you” and then no one calls. And maybe something that lets customers check on the …
I used to use ADS until an old insurance. With my new insurance I was required to switch pharmacies. I cannot begin to say how inefficient ADS was when I stopped using them. When I first called them to cancel my orders, I was told they …
I have never had such a totally positive experience with a pharmacy/ medical supply company. The customer service people were kind, knowledgeable and very efficient. They sent me my supplies as soon as humanly possible. I actually felt …
I can’t say enough good about my experience with this company. Rather than spending 15 minutes on hold, my very first call was answered immediately by a very knowledgeable person. She took all the information needed, contacted my Dr for the …
They used to be great when I had Anthem HMO but when my company shifted to Aetna HMO (I live in California) they have not once been able to get my Dexcom or my Omnipod orders out in a timely manner because their authorization department …
I am so pleased with the service received from ADS. They were very friendly and gave me all the information necessary about the products as well as handling so much of the paperwork between my doctors and the insurance provider. They made …
I would give a zero if possible. I have been calling for over a week to get my current order escalated. My order is a scheduled to ship next week but we are leaving for a vacation for a month out of state. I have told 4 times now when …
Great company to work with! I was a little concerned at first about having to get my supplies all the way from California, but ADS is very good at proactively planning ahead to account for the additional transit times required. I have …