AeroCare Holdings, Inc. is a durable medical equipment (DME) company that provides respiratory therapy services, medical equipment, and … See more
Read More| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
3325 Bartlett Boulevard, Orlando, FL 32811
Angela was a amazing. She patiently answered all of our questions and reassured us she would be available for any future questions.
Madelyn did an amazing job answering all of our questions and getting us all set up. Highly recommended her!
My Mom , Diane Riley received great care by Tech. Darrell ( Todd ) he is so great at the process of information & care on receiving a new CPAP machine. Thank you for your help, Todd – Katy Hamm of Eaton OH
My mother-in-law was in need of a wheelchair to help her as her dementia progressed. The company was extremely helpful and caring. Would highly recommend them.
My wife needed a rolling walker for a broken knee. Your staff was so helpful to obtain what she needed in a timely manner. Very professional.
Thomas was excellent in explaining the do’s and don’t of my cpap machine…very informative and professional!
Craig, my delivery guy, is awesome! Always prompt with my delivery, answers any questions or concerns I may have, and goes out of his way to make sure my oxygen needs are taken care of! Thanks!
I would give 100 stars if it were possible! The care, attention to detail, the very knowledgeable friendly Jess, and leaving feeling confident I will be able to use my C PAP machine at home is why I want to give Jess 100 stars!
Trevin is the best!! Answers all your questions. He makes sure everything is working great and that you have enough supplies. Trevin really shows he cares in his interactions with his customers and he shows up when he says he will. An excellent member of your team. Thank you! Trevin is such a Blessing.
Chris was so very helpful and explained each step of the process in a clear and concise manner. He addressed my concerns and helped me get over my fears of using the machine.
Antawn was my technician today. I’ve been using Aerocare for 5 years now and I have no complaints . The techinician will answer any questions I may ask .Antawn is very nice and polite .I would recommend Aerocare to anyone that needs a good oxygen company .
I had Denise go over the operation and care on my CPAP machine at which time she patiently and meticulously, instructed me on the use and care of the equipment. couldn’t of been explain simpler.
Brittany has been amazing. My mother has questions and concerns and she takes her time to explain everything properly….Thank you so much for all you do !
The AeroCare med tech (Aidaly) was very professional and knowledgable with all aspects of the required CPAP machine that I was prescrbed. Answerd all of my questions and gave excellent instructions on how to operate and maintain the …
I have no problems with the equipment. 5*’s However, all of your technicians need to be on the same page concerning supply availability. I was told my AirSense N10 was no longer available. (My model actually lost connectivity with Wi-Fi …
Tyler was very helpful and pleasantly nice. This company seems to really care about their customers.
The only down side was not being aware of the charges for this service.
My oxygen machine broke down, and on the same day I called, Jorge delivered a new machine. He could not have been more helpful. A wonderful experience.
My technician came to my home and he was absolutely what a technician should be caring,courteous,knowledgeable,and honest. Thank you for your speedy service in my time of distress God bless
Mark was very patient and friendly with me and took the time to make sure I fully understood how to use my equipment. Great experience!
AeroCare took money from our bank account without authorization. They demanded we provide a card number when we first started using them. Recently we went in for supplies that our insurance pays for. About a month later an automatic payment …
We appreciated Marty phoning a few minutes before he arrived. He set up the oxygen quickly and efficiently. Overall a good experience.
The gentleman was sufficient and show me how and what to watch for on the machine.i I also love AeroCare when ever I need them for anything they are always there.
Angela was super thorough with her explanation of my new machine she was great. The staff was super friendly and professional! Thank you all!
HomeTown of Lafayette missed de!ivering the test two weeks ago. After numerous long distance telephone calls we had the delivery set for this morning. Service tech did not show up until almost 2PM. This was not his fault, but the scheduler at HomeTown’s. Mr. Edwards was very helpful!
Absolutely amazing service. I was apprehensive and a little traumatized when I got there, but Debbie put me right at ease, showed me how to work my equipment, found the right fits for me and my situation and really became a partner in regaining my health.
Outstanding service. One phone call and everything was delivered.
Thank you so much for helping me through my medical issues.
Sincerely
Adrienne
Great delivery job, Peter was very professional , called before his arrival and was in my driveway at the exact time he said he would be. Great customer service !!
Brad, my technician, was very personable & knowledgeable about the in-home equipment he delivered to me. He was a pleasure to work with !!
I have always had a positive experience with everything that AeroCare has done for me.They make sure I have everything I need for my Bi-pap machine and that it is working properly.Never had an unpleasant experience at all.
First time customer. Excellent service. I was seen on time. Robert was very helpful with my CPAP instructions and answered all my questions. I’m glad my Doctors ofc made the referral to AeroCare/Medical Necessities – Columbia
Experience was great. Met with Stacy and he was full of information and very knowledgeable. Made sure I knew everything needed before I left.
I had technician Keith Leggett. I was running late from being discharged from the hospital, he was very patient and understanding. He set up the machine and explained everything perfectly
He was a great young man, he was quick and efficient and help me with all my need. However I do wish that he would have been wearing a face mask. Thank you
I was able to get my mother a wheel chair. Each time I called Aerocare answered my questions and helped me overcome the obstacles I was facing. The wheel chair was delivered and my Dad is now able to move Morher around the house more easily.
Thank you!
Had appt. to go to Reliable Medical, since have not been in office in years ! Stacy is technician and was ready at 11 AM, as i was assigned to be there. She knew about problem with the black box, so adjusted setting, so no hot air coming …
I was told on calling and going directly to the office to see how I could get a portable oxygen machine. I set up another appointment with my pulmonolgist
I go through all the red tape to be able to get what I need. I get out of the …
I’m very happy with how Aerocare service took care of me.The phone call I received customer service was so great telling my options. Then I was delivered my new systems and the service man was very helpful in show how everything works, he was very knowledgeable and polite thanks Aerocare and God bless. John
We 2was very pleasant n some very unpleasant weather!’fast to arrive and explained everything! Thanks So Much
Thank you Thedra for your kindness, patience and expertise in getting us the exact equipment we needed. Thank you so much Demarcus for such prompt and professional service. You both went above and beyond to help me today. I’ll not forget your kindness.
The nice gentleman named Patrick came out today and he was so very experienced and put all my concerns to rest about anything on my device and he also gave me things to order that I needed to get out here he done an awesome job and was very …
Never received my order. Never received an email saying it was sent. Went past the “60 day” policy concerning shipments. Won’t refund or refill order. Never going to buy from them again.
They arrive when promised and make sure things are installed and working properly. Fixes issues in a timely manner and keeps you updated on the process! They are awesome!
Jason gave me good care instructions. He did a great job. Thanks for the call in same day service.
My service technician was Sarah and she was very informative, professional, patient and she knew how to make the uninformed, ME feel comfortable about using the CPAP Machine with confidence. …
Great service and and outstanding associate who knew the product and its use for individual customers instead of generic walk ins. That personal service insured I was getting the best attention in the entire southeast.
Casie was very knowledgeable about sleep apnea and how the CPAP machine works. She took the time I needed to explain and answer any questions I had. I would recommend this company to anyone because of her care and expertise!
Very friendly and helpful. Explained everything taking her time and answering any questions I might have. Very satisfied. Would recommend services to anyone
Mark was very helpful and prompt setting up our adjustable bed, he showed us how everything worked and did so very efficiently. Thanks, Brian Lane
Kristin was great, super knowledgeable and made me feel very comfortable.
I called and Carlos arrived the same day. He was courteous and very knowledgeable. He came up with solutions which enabled the patient to get back on her prescribed regimen.
Matt was very helpful through this process. I was nervous about getting a CPAP but, he put my mind at easy with showing me how to use and care for it. He automatically set the machine up so I did not have to do anything except plug it in. Their stock is pretty good too. I highly recommend Aero Care for your CPAP needs. Ask for Matt!
I’ve had a great experience with the staff. They have been very polite and they are looking for the best attention for their patients. Highly recommend them!
David was great and took the time to explain everything thoroughly and answer my questions.
A very caring, warm and knowledgeable office. Very easy to work with. Very thorough and will ensure that you have the very best equipment for your needs. I recommend them wholeheartedly.
Marlana was awesome. Very informative and helpful. She answered all my questions and patiently explained everything to me. You have a wonderful employee take good care of her.
Thank you AeroCare! Biill McClelland did an excellent job teaching and answering questions. I left the appointment confident that I could setup my new device at home. I would highly recommend the Lafayette Co AeroCare location.
Excellent company with awesome employees. They deliver everything, at my convenience, scheduling around my schedule, on time. Very nice and professional people. I definitely recommend AeroCare.
After speaking with their customer service team 2 months ago and assuring me the account was closed and paid in full they continue to try to bill me for a service from over a year ago. It was paid in full about 10 months ago. …
I am so happy with the service from Airway in Benton Harbor, Mi, when I call in I always have a great experience with the staff. And my tech, Tim is wonderful, always so helpful, and makes sure everything is working good. Thank you Airway.❤️👍👍👍👍 …
Great service. Charles was very polite& always answers any of my questions. My last visit to get my bypap mask fitted by Vivian was outstanding. She was so helpful &explained everything completely. I was very happy with the whole process.
Your text messages are totally out of sync. This all took place yesterday when it was supposed to happen. But your text messages canceled yesterday’s meeting which could have created a big scheduling problem. Fortunately, Jeffery came as scheduled. Jeffery was great — so 5 stars but you need to work on your text and email program.
What a different experience compared to the garbage that is rotech. Brian was so so wonderful, he took his time and explained everything so well. I appreciate his customer service and friendliness.
I had heard that it was difficult to get liquid oxygen, but AeroCare responded incredibly quickly and Travis was amazing in delivery and setting up everything!
Teeya was very helpful and friendly! Great service! We would highly recommend them for your needs!!!!
Jason was the best. His knowledge and familiarity with the equipment was amazing. He helped me understand my machine like it was a piece of cake. Great experience!!
Excellent, same day service. Tech and office were courteous and knowledgeable and helpful with equipment.
Jeffrey arrived today to change out the oxygen concentrator as well as a portable unit. He was very thorough and knowledgeable when explaining the new equipment to us. We have worked with him in the past, and at that time, we were also …
Great customer service. Erika that I spoke with when calling in was so pleasant and helpful. Joshua the Technician that arrived for service was so professional. He knew exactly what the problem was and corrected it immediately. Thank you Erika and Joshua for the great service.
Very good experience. I feel that everyone at AdaptHealth strives to meet all your needs. They made sure I knew how to use my equipment so that I felt comfortable with it. I highly recommend them.
It was time to replace my CPAP unit. Christina Holbrook helped me. Reviewed what I need to know and answered my questions. Advised me on size of F20 for Her full face mask. Easy to work with. Inspires confidence for this user.
This was my first encounter with sleep apnea and CPAC’s so I knew very little. Shirley was wonderful. She was prepared for my visit and had all the instructions and equipment laid out. Shirley was thorough and added many extra tips.
Have been using AeroCare for a couple of years and have been very happy with the service and always very helpful when I needed it.
Very professional what ever you need they will go out there way to make sure you get it and great customer service and the technician who dropped it off was very helpful and nice very well respectful
I was helped with getting a full face mask and the young lady at the help me when I gave her my information and the technician casie explain everything. She measured me to see which one would fit and she explained everything to me on how …
Ann was Very informative and helpful! She made the experience pleasant and made sure I was comfortable with my new tasks and equipment before I left. The whole office staff was amazing
David was super nice, and very knowledgeable about the CPAP device. I am really excited about this new therapy program, and I am very happy with how everything works, it’s easier than I thought it would be. Thank you AeroCare for all your help.
Jessica was prepared when I arrived and described the cpap instrument to me in adequate detail. She answered all my questions about instrument settings and was very informative about its use. I’m pleased to know that I’ve that kind of excellent support if needed.
AeroCare was great to work with–especially the 1X1 training with Denise who stepped me through more things than I could think would be required for learning how to sleep with a cpap. I’m grateful for the time she took and even more grateful to know that I have a resource a phone call away. Amazing customer service.
new CPAP user. My initial experience with aeroCare was less then impressive! UNTIL I had an appointment with Denise. She was very caring, professional and thorough. She got the mask right! Explained assembly and cleaning, made some adjustments to the settings. Finally got a night sleep! Thank you Denise 🙏 …
We were in need of an adjustable bed for my father who was being discharged from the hospital. My first conversation with AeroCare was at 4;00 pm on a Friday (Today). It is now 6:05 PM and the delivery truck just left. The bed is set …
The lady who issued our equipment, I believe her name is Ruby was absolutely phenomenal! She was so kind, knowledgeable, and very friendly. Her warm personality was infectious. She is an outstanding employee for your company. The location where I received my equipment was in the Cincinnati Ohio area, NOT Orlando Florida.
Fast service. Technician was very informed on equipment and answering our questions. Came equipped with everything we needed.
AeroCare has helped me get adjusted to my new BiPap machine. Both Candice and Kristy worked patiently with me to be sure my mask fit well. They were quick to get me an appointment and the appointment began exactly as scheduled. This is an excellent supplier for all of my supplies.
Roger was great with everything! Educating me about my Bipap machine, the importance of staying on track with my insurance and helping me with mask placement. I did not feel rushed and I am thankful that he helped me out today!
I just love the respiratory therapist that come to my home to check on me and read my machine. They are kind and very respectful. Aerocare is a great place to reach out to for your medical supply needs and your care. I give them an A+💞 …
Very thorough class for new cpap users. Instructors were very detailed and answered all questions.
Thank you! I had a good experience learning about my C-Pap machine. Jason did a good job explaining how to use and set up the machine and what the insurance rules are. He was professional and personable.
Bailey with AeroCare was excellent with the setup and explaining of how to operate my bipap machine. She explained the insurance coverage and the ordering for replacing face masks, filters, hoses. I was very impressed with how she helped me through this process.
Every one is so nice and explains everything. Really loved their service. High recommend
I want to commend Kaelyn, Tiffany, and Joseph for their patience with transitioning to AeroCare…great costumer service with these 3 individuals
AreoCare Holdings was able to deliver the equipment I wanted replacing my old. Laura Citarella at Naples Oxygen was most helpful in setting up my new ResMed Bi-pap Machine. She was both knowledgeable and pleasant to work with.
I am switching my oxygen provider to AeroCare and couldn’t be happier! I tried for months to get my old supplier to furnish me with a portable concentrator and it just never happened. AeroCare promised me a portable concentrator, home …
Austin was very efficient and patient at handling our portable oxygen replacement. REALLY appreciated his help.
Showed up early for my appointment. Dante through the process, got my new machine on the app and in and out in 20 minutes. Amazing
Adapt Health was very good at explaining how to use the oxygen tank that they delivered to me,the technician was polite and informative,and made sure I knew how to change the filters as well when to call for servicing,,,
The actual visit was great and the tech was very helpful. It just took 5 months to get my replacement CPAC and that was bad.
They worked with my and my insurance company too quickly get me the power chair I needed. Great job
They were great, got me in with very little waiting. Set up was quick, easy and on my way in no time! 🙂
David with AeroCare was timely, courterous and extremely helpful He is knowledgable about the products he delivers. We appreciated his help and information
The local employees are super nice and helpful but overall the company has been sold 3 times and employees are so understaffed that phone calls are not returned unless you call the head of the company. Very very difficult to resolve issues, I wish the very best for those who need assistance resolving issues.
I usually get my order the next day with cheerful and polite delivery people. They even go out of their way to answer any questions.
The entire staff was professional and very personable. Very pleasant experience and they were wonderful with my special needs son.
The customer experience was excellent! All my needs were professionally and personally addressed.
Worker delivered the meter and re explained how to use it again, and wished me safe Holidays. Really professional and curtis
Deborah is kind and offered me a new part, sadly the trouble persists. I still have condensation build up, which causes sound that wake my partner and I up, and it leaks into the nose piece a couple of times a week.
Very knowledgeable and helpful the delivery person was thoughtful and considerate. All around seems like a very good company !
James from the STL office delivered my new machine. Quite the upgrade from my 20+ y.o. machine. He was thorough in explaining and allowing me to try out all the bells and whistles. I very much appreciated his detail. Good meeting.
Conner was wonderful, completely explaining my new CPAP machine. I love it and everything is working great. 😁 …
Outstanding customer service. Always contacted by staff prior to any deliveries to make certain what is needed is brought with the technician. Strongly recommend this company!!
Replacement CPAP device furnished promptly! Technician, Mickey briefed me throughly on operation of new machine! Excellent service!
Sam was quick-in-quick-out and very thorough. He was friendly and professional and left us with a good understanding of the equipment and product he set us up with.
Easy transaction for acquiring adjustable bed. Wonderful technician who delivered and explained everything was icing on the cake.
Great place.
Friendly. This is the first time we went for a c-pap mach8ne. Everyone was super helpful and explained the mach8ne so well. …
Thorough review of services and gave us important information. Since then, the CPAP goes off line three ot four times a night? Any suggestions?
We went to Aero Care this morning to get new CPAP everyone was great. I got my new unit , Patty was very helpful and we were in and out.
Robert Arnold
Y’all are great! Adam too a few minutes to help me with clearing snow from my doorway! It’s such a great help Thank you!
Ryan was friendly and did a good job of setting up the equipment for my concentrator. He was willing to take the time to answer questions and explain stuff that probably seems second nature to him.
Informative and professional staff.
It went pretty fast and I feel I can catch on with getting to know my way around this new machine.
Thanks
Antawn is so nice and respectful with each delivery! Brittany and Elaine are so nice and easy to schedule deliveries with! And Lee and Verlin are so nice and helpful in the office!
Returned a wheelchair from when my daughter broke her leg. Very quick, in and out. Friendly service from all employees everytime!
Christian was on time and very courteous, knowledgeable about the equipment and how to use it. Simply pleased with the tech. and service, would recommend to anyone,
Very professional and courteous it was a very delightful experience. They gave me a lot of great information that was extremely valuable to service my condition.
All went better then I expected ……….. Very pleased!!!
My coach was GREAT and very knowledgeable about the device and help me understand how it function’s.
Debra was wonderful to work with. She made me feel right at ease and did a awesome job explaining how to use my machine.
Lee helped me get my CPAP machine working again. He is very patient and efficient. I appreciate working with someone who knows his job so well he makes it look easy!
Knowledgeable and friendly, willing to help answer all questions regarding equipment and supplies.
My husband appreciates their expertise in providing him with their excellent quality of care.
I highly recommend this company. The employees are always professional and helpful. They have addressed any issues in a timely manner even on weekends and nights.
I had an outstanding experience with Michel Gelak setting me up with my new CPAP machine. I have been using CPAP machines for 25+ years and never meet a tech. as thorough as Michel….Just outstanding care and service.
Customer service is terrible. They call me on my husband’s cell phone and leave a message, I call back and leave my correct phone number and 2 weeks later they call him again. This cycle has been going on from July to now November. I guess they don’t even listen to their voicemail.
Fast to respond and carefully made it easy to use the equipment so that myself and family are updated for my care. Equipment is new and easy to use. Very grateful for this service.
I was extremely pleased with the service and instruction I received today. My technician, Mark Kerrick, was great! My problems were addressed and I am 100% satisfied.
AeroCare is great to use for ALL your CPAP needs.
The respiratory therapist as well as the office staff are professional and did a great job in helping me get my CPAP supplies. They are always friendly and polite in.
Personnel did a great job of expediting my equipment order, very easy to talk with on the phone and willing to work delivery to fit my ever changing plan. Thanks so much!
Wendy, at the Salida office, was excellent. She was very pleasant, knowledgeable, and thorough in her explanations. We felt confident that she was well qualified to be instructing us.
Great technician that delivered my 02. Very friendly, helpful, gave me easy explanations, and never felt rushed. Nice experience.
Brian is the best. He is patient, understanding and knowledge. Beyond being helpful, I felt very comfortable discussing the issue I was having.
David was very friendly and helpful. Gave us some good tips also for using our CPAP. Lisa went above and beyond to get my husband’s and my cpaps quickly. Thank you
There was a mix-up with my appointment date, but that was handled and I was able to be fitted for my machine. Michel was very helpful and efficient. Thanks for everything, Michel.
Ryan was my delivery driver today. He was very professional and friendly. Your company has always been excellent from the time I order my oxygen until it is delivered.
Thank you again for being so prompt with my oxygen delivery. I know it’s Friday, and I’m just now getting a little bit of my voice back. I’ve been without it for the entire week, so I was not expecting a delivery until Monday. You people are top notch.🙏👍 …
Very friendly, easily understood. Made sure we know how to use the system before we left her office. Gave us her phone number in case we had any questions.
Melinda did an excellent teaching session on CPAP for me today. Her presentation was very informative and I learned so much from her although I have been using the machine for over 20 years. My wife and I are so impressed with Melinda.
James was more than helpful. He answered more questions than we were aware of asking. He is a great employee. Don’t let him get away!!
I’m a new momma and my baby girl is on feeding pump and oxygen, Danielle came to our house and was so nice and understanding! She explained things, gave us enough supplies, and answered any question we had and didn’t complain about the 13 conversations that were happening since we had just arrived home!
Just had an Ultrasound at Memorial Main. Shelly is the best! Made me comfortable and answered all of my questions. I definitely recommend her.
I have been on Oxygen in the past and used a different company who really was lacking in customer service. I am very pleased with the AeroCares customer service from the quick responses when I have left a message for them to take care of …
I urgently needed an after hours delivery and Ryan Berry was our tech. He was at home, about to sit down to dinner, and got the call. I was in the ER all day after contracting Covid that was affecting my bronchial tubes and while Paxlovid …
AeroCare has been my oxygen equipment and supplier for my respiratory needs for a long time . I’ve always had a great experience with my respiratory technicians and mobile calls in for scheduling etc. I value and appreciated the visit in …
I’ve been with Aero Care almost 6 yrs. Grateful for the response I have received from office and staff. Technicians delivering and servicing equipment, as well as supplies. Clear explanation of equipment and supplies they brought for me.
The technician who came to my house name was Jerome he was very nice and very informative he took the time to stop and explain things to me and then we had a nice 15 minute conversation just about different things in life itself he took the time to make me feel comfortable great company great person
Check in was quick and easy. Kellie did great explaining the CPAP machines to our group. She answered our questions and gave us info on follow up and how to order supplies. Glad I chose AeroCare for my CPAP needs.
Jenny Vee was awesome she explained everything so clearly and understandable and answered every question. I left very happy, 🤩 and she gave me her business card to call her or email her for anything I need.You can see they care thank you Jenny 😊 …
The tech was fast!! He hooked everything up, gave helpful tips & even ran out to get a bottle I could carry around. Very happy with them!
I met with Debbie today to go over my medical device usage. She was very friendly, knowledgeable, thorough, and answered any questions I had. I felt cofident with the use of the medical device when I left. Very pleased.
Your service is very much needed. Charles has always been polite and on time and answers all questions. He helps bring some “normal”, to my life.Thank You !!!
They have done somewhat better this time. Listen, first understand they have multiple phone numbers for each part of the company. So it is confusing to get the department you need without being transferred all the time, then they are not …
She was nice. I wish the instructions could gave been a bit slower and more comprehensive. I wish the staff could gave exuded more confidence in the process and details, especially in terms of billing and insurance.
Technician was nice enough to call from his cell when he was on his way & I saved his number & he always texts me back the same day! He is so very nice, professional and prompt. Aims to please!
Always have talked with a person who was courteous and has shown concern about anything we needed even if just ordering supplies or answering questions. There has always been a prompt and excellent response! Thanks
Best explanation of the new cpap machine I have ever had. Sherrold, the Respiratory person increased my knowledge about the new equipment to such a level that I am able to make adjustments to the settings to match my preferences.
I am thankful for the entire experience!
Laurie at the West Bend location was wonderful to work with. She was thorough, understanding, and very friendly. I feel much better about using a CPAP device because of her.
Fantastic and genuine assistance from James during the introduction to the equipment, and Lynn was incredibly helpful and polite when I called prior to my appointment to inquire about how the process (and insurance) worked.
Great company. Kim was very nice and explained everything to me. She made me feel very comfortable about using my machine and how to clean it.
Aaron is exceptionally caring and efficient at his job. I could not be more pleased with the work he did to repair my wheelchair! Keep up the great work!
Edward the tech from Aero Care called me and said he would be at my apt in 15 mins
After arriving at my apt he answer all the questions i asked him regarding my oxygen tank.. He were very polite and. patience. I rate him as a 5.. He was great.
Great experience, from the first call to the delivery and setup. Called on a Friday morning and bed was delivered and set up on Saturday morning. Very helpful and professional people to deal with. Definitely would recommend!!!!
I’ve had AeroCare for a couple of years now. They are warm wonderful people who have helped me in many different types of situations when it comes to my healthcare needs and products. The service technicians are on time. I appreciate how …
Got my new CPAP machine and he got me a new mask and chin strap. If I have any problems he said he will change whatever needs to be changed. Otherwise I am good to go. Very helpful.
Needless to say, I am not thrilled about needing a CPAP machine. Mark, at Major Medical, was wonderful and put me at ease and explained the machine and what to expect in a personable, yet teachable manner. Because of him, my anxieties …
The service was great but I bought in a brand new machine that wasn’t functioning properly and received a used machine as a replacement. The machine that had been received was not clean. Considering that I have to breath air coming out of this machine, a clean one would glhave been appreciated. The people working there are super kind.
Brett was awesome after the first tech dropped the ball, Brett stepped up and got the job done, he went above and beyond to help me. You should have more techs like him. He provided excellent customer service.
Went to the Oak Ridge, TN office to pick up my new CPAP machine. I arrived at my appointment time and was immediately taken back where they programmed the new machine to the specification from my doctor. I also brought in my old machine and …
Toni was excellent at explaining the use of the machine. Answered all questions. A very informative and pleasant experience.
I feel I will have no problems using it.
Thank you Toni
We had an exceptional experience at AeroCare today. Amanda, Geena, Jodi, Mike and the entire staff went above and beyond to meet our meets. Our specific situation was complicated and took jumping through some hoops but they were ALL DETERMINED to make sure our needs were met! Highly recommend AeroCare and their staff in Akron.
Very kind and considerate. He answered all my questions and set the equipment up. He showed me how to clean the filter and said that if I needed any supplies to just call and they would send them right out.
Fantastic customer service! I have nothing but 100% Confidence in Justine and her knowledge about the products and what works Good for you and your circumstance. Very Friendly and Extremely Helpful! A+ all around!!
The rep from Aerocare delivered the oxygen to me within an hour of my ordering it. He was friendly and helpful in getting it set up.
The office staff were very helpful in getting my account moved from Atlanta to …
Very positive and informative experience. Roger was so knowledgeable in explaining how my new CPAP machine worked. He was also very friendly. I have been coming to this company every since I was diagnosed with sleep apnea and have always been pleased with them.
Everyone we have dealt with at Areocare has been wonderful and caring. However, Shauna and Jody at the call center in St. Augustine Florida have been exemplary. Their customer service is outstanding. Polite , caring and VERY proficient at …
AeroCare is always responsive to my needs and always delivers my supplies the next day. Their delivery drivers are always courteous and professional. They text me their ETA every time they deliver. This company is awesome.
Great service throughout the process of obtaining and learning about my new CPAP machine. Penny did an awesome job of explaining everything. She was patient and thorough in answering my multiple questions.
The location is easy to find. I was taken a bit earlier than my appointment time and James was totally prepared. He reviewed both my personal medical situation and the entire workings of the CPAP machine clearly and concisely. He is kind and caring as well. I was very happy with my care.
Friendly and competent staff. Parent company needs to add this office as an option to the main number greeting. Dialing an unprompted six digit number after the call is answered is clunky and not a good ‘customer experience’. If it costs too much, get another phone service. It might be cheaper and better.
By in large your product is a commodity as I would think that one person’s Oxygen is as good as another’s. However when it comes to customer service you are without peer. In particular the individual we deal with most often is reliable, …
Excellent communication and service from the initial contact to schedule an appointment through delivery with the technician. Highly recommend over another local provider for their professionalism and capabilities. So glad that I asked my …
People were friendly and helpful over the phone when I called in the problem with my oxygen concentrator and sent a technician to troubleshoot. The technician, Jason Sonnier, was extremely professional and outgoing. He verified that the …
Respiratory Therapist Lisa Thompson is absolutely fantastic. So knowledgeable, so generous with her knowledge, covers every base, makes sure you understand everything you need to know about your equipment, gives you all the time you need. Outstanding service.
Carlos was AMAZING. He explained everything about my new machine in a way that was so easy to understand. I feel confident in using my machine to where I will get the most beneficial results. Thank you AeroCare!
Cameron was our driver that delivered the auction tanks to our home.
He was very helpful when answering all questions I had!!
he was friendly professional and was right on time. 😁
So thank you Cameron for all you do and you’re hard work. 👍 …
Chris was amazing. He took the time to explain the function of our new CPAP machine. He was very knowledgeable and easy to understand. we appreciate the time he took today to sit with us and explain.
Such a great job telling me about my CPAP machine! I was told my insurance coverage expected co-payments. I was explained to about certain expectations of the machine. I was also comforted knowing that they are here to help with any aspect …
To leave the hospital I had to have oxygen delivered there and at home. The young people were wonderful. The house was a mess. I’d been in hospital a week . I just wanted to get home to wash my hair and rest. The young man taught 2 old …
Todd was very detailed, used simple explanations on how the machine worked. Took time to make certain we understood the process. Todd even gave us practice time on the whole apparatus. Good necessary and pleasant visit with Todd
Thank you!
Ann was great. Wasn’t sure if the session was worth the time before arriving, but definitely felt it was worth the time after attending. Learned a few things I hadn’t expected and you can tell Ann cared and was a believer in the treatment.
Fast, friendly, and knowledgeable service! The service representative (Larry) was so nice & friendly, and he took the time to make sure I knew how to operate everything perfectly. Couldn’t have asked for a better experience.
My overall experience was fair. This office did not present itself as particularly organized. Had I not made a follow up visit a week after my initial visit to their office, they would never have actioned my device prescription. On the plus …
Daphne was an absolute delight! She made understanding my machine easy and answered all of my questions, even some of the sillier ones. Truly a rock star, and a great place for all sleep therapy needs!
Tyrin was Great! He helped my 94 year old father get fitted for his mask & educated us all on how to set up his CPAP machine. Thanks again Tyrin
Allen was absolutely amazing! Explained everything very well while making it fun so I could understand every aspect of the machine. The entire staff was friendly and helpful! Highly recommend
The technicians came to my house set everything up and explain to my husband then even went to my hospital room and brought an oxygen to me so that I could get home that day. They went above and beyond to make sure that we both understood …
Had a great experience at the Ocala AeroCare office. Lisette was very cordial and knowledgeable. Been “new” to C-PAP machines she explained all the functions of the machine. Also recommended the best mask to get. Absolutely recommend this AeroCare location!
This company was great to do business with. The respiratory therapist (Byron) was pleasant and Informative. …
Steve is very professional and knowledgeable, a nice guy. Shannon Cox was a great help in finally getting oxygen for me. She and others in the office (wish I could remember names), were patient with the frustration I had. Thanks 😊 …
These are wonderful people to deal with, courteous, caring, and helpful. Nathan brought everything to our house, set it up, and made sure we understood how to operate the equipment. Thank you for removing the stress from this transaction.
Staff is very professional & seemed like they cared! They were efficent in getting the business taken care of. Ronald was very informative about the equipment & didn’t waste any time. Dan is still getting used to the equipment so he has had to call but had his questions answered.
This is the second time Mark has brought me oxygen equipment and he is always great. Takes the time to not just show me how to use the equipment, but actually watches me work with it. We never feel like he’s rushing through anything and he …
I saw Todd yesterday. He was absolutely AMAZING! It’s rare to find someone in the medical field that actually cares about their patients. He made sure that I completely understood EVERYTHING about my CPAP machine before I left. He was so friendly and had a great sense of humor. I would recommend anyone to go see him!
Breanna was great! It very refreshing when a service person really listen to your needs. I would definitely recommend her. She will make sure you are satisfied💞 …
Roberto is great. Too bad that he works for this company. I rarely get all the O2 tanks that I need. Half of them are empty when I try to use them. The office girls are very nice but I never get a phone call back so that my issues can be resolved.
Already wrote to John: Hello, John! I just turned on my internet and got your message! Thank you for your prompt and courteous visit today. I like the notification system; if only I’d had my phone on. 😏 Have a blessed day, and safe driving. …
The technician, Bryan was very well informed. His expertise helped me select the proper mask for the new machine and for the first time in years, I felt very comfortable. I would recommend aero care to anyone.
So worth the trip! The medical equipment I was looking for was not available in my hometown. Home Medical in Merrill, not only had the equipment, they worked with my insurance for pre-approval, were very personable and patient with teaching me how to use it and even loaded the equipment in my car for me! I really appreciated their help!
I could not be happier with the service I receive. Adrian is always professional and always makes me smile with his sweet disposition! They are always so quick with my order as well. I would recommend them to anyone!
This is the second time in four years that I had the pleasure of having an appointment with James. He is very knowledgeable, kind & respectful. I could go on & on but he has a sweet nature about him, that makes you feel at ease. Thank you James for making sure I got all my questions answered.
From the very first call with Wanda to scheduling the appointment with Rick
And completing my appointment. I would say Working with MedBridge Medical with Wanda and Rick was class A service they are professional, knowledgeable , polite …
Bill delivered my 02 tank no problem! Up stairs and tight corners in an old farm house. He was so friendly. 10 stars!. Called me to give me a 5 minute arrival time. Perfect! I hope bill delivers mine always. Awesome service!!
I have been one of their Oxygen patients for several years and have appreciated the prompt accurate services in the form of supplies and the occasional urgent assistance. Needed help today when I found a hole in the tubing that …
My machine was not working properly. I called the after hours number and promptly received a return call. A few hours later a technician name Nicholas arrived at my home with a replacement machine. I was super pleased with the quick response. Thank you.
Michelle was by far the best and most helpful person I have met in my years receiving aerocare services and products. She is extremely knowlegeable, concerned and charming. The whole experience made a huge difference in my healthcare and was so so enjoyable too.
Adam was right on time and had the walker put together for use when he arrived. He’s a great service man and he’s welcome to deliver to my house anytime. GREAT SERVICE ID GIVE HIM TEN STARS 🌟 IF I COULD!! …
Dustin was very informative about my machine & explained in detail on how it operated. He answered any questions that I had.He was prolite & friendly. The people in the office that helped my were also friendly & informative. It was a …
AeroCare has been delivering oxygen to my husband for many years and we’ve never had any problems. I would highly recommend AeroCare. The drivers are always friendly, caring and always professional. Thank you for all the good years of service. Mrs. Haley💜💜 …
Absolutely amazing! My tech Samuel was so informative and caring, he made sure I understood how to work and handle my new tanks and machines. Gave me some great pointers if there’s any issues with nose dryness and some other minor …
The technician, Angel, was friendly and explained everything about the oxygen equipment slowly enough so I could understand. He showed me how to use the concentrator and portable tanks, and answered all my questions patiently. …
Matthew gives excellent customer service beyond can describe. He is very knowledgeable about CPAP machines. And if there were more stars that I could rate his service, I would give 10 stars. Also, I notified Ms. Jamie and informed her of …
Great service, great people . Thank you for your time and help 🙏 😊. Brian spent an hour with my son making sure he was comfortable and had the right equipment for the best possible experience and result. My sons health was important to …
Staff was knowledgeable and eager to help. My needs we’re taking care of quickly and efficiently. The delivery and setup was on time, professional, and courteous. I can’t say enough good things about AeroCare.
Ms. Moore was very informative and answered all my questions. Also went over the different types of masks and explained what each one did and worked with me to get the one that best fit me. She went over payment and delivery so I knew what to expect.
This company is very caring and knowledgeable. If you need something badly they will do all they can to make it happen. I had finally gotten emergency medical housing cause my fiance had a stroke and couldn’t live in his house anymore. I …
Mickey is awesome!! She patiently worked with me to find a mask that works for me, as I had much difficulty adjusting to my new CPap machine. After 3 visits and trying 3 different mask styles, the third time was the charm! I would totally recommend this company thanks to Mickey for helping me from start to finish :0)
Kymmi was great! She took the time to let me try something with a purchase which, ended up not working (my fault, not hers), but as busy as she was and the fact that she let me even try meant a lot to me! Everyone there has been wonderful! Please keep up the great work!!
Greg was very upbeat, positive, and courteous. He was very informative on all the the equipment. I love the new Stratus 5 home concentrator. It is so much quieter then what I had. I have always had my portable ventilator with them, and have been happy with Josh also. I is nice to be able to rely on people when you need them.
Cody did a great job! My oxygen concentrator quit so I called the company and with a couple hours they had Cody out here replacing my machine. He was very polite did a great job and was very friendly. Thanks for taking care of me so quickly and doing a great job!
Cody was our technician today and he was exceptional. He arrived exactly when he promised, he installed the new equipment and corrected an issue that he saw, so we won’t have future problems. He was friendly and professional and a great asset to your company.
Eric delivered home oxygen to my mom today. He was very pleasant and helpful. He went above and beyond to set everything up and make sure we knew how all of the equipment worked and what to do if we needed repairs or extra supplies. He was very thorough in making sure we knew the proper safety precautions to take when using home oxygen.
My deliveries are prompt, and the delivery tech is alway polite, respectful, and helpful with setup, cleanup, and showing me how to operate equipment. If something doesn’t work for me, there is no hassle with him taking it back and bringing …
My RT, Toni, was fantastic! She walked me through everything about my new machine, fit me with the perfect mask for me, & answered every question I had. Toni was very thorough & has a great sense of humor. She made this visit a very positive experience for me. I look forward to sleeping well!
The tech, Xavier, was a personable, knowledgeable young man. He brought a new piece of equipment for my husband and took the time to explain and demonstrate how to use it. Let us do it ourselves so we would feel more confident. We were very impressed with the techs we have met and with the company.
AeroCare contacted me about a CPAP fitting/setup. I asked if they could expedite and the scheduled me for 9:30am the next day. Sarah was excellent in explaining the equipment and setting it up for me. It was a very nice experience with very professional people.
Christopher was very helpful and kind. He gave me more information about the machine and told me it was better to have more tanks then just a few. In case power goes out. He has excellent customer service skills and I would recommend him …
I had back surgery and an overnight stay at the hospital, and before I was discharged AeroCare came and brought me a new walker to make getting around at home easier while recovering from surgery. The staff member that brought me the walker …
Trevor was amazing! He was so helpful, very intelligent, and very kind! He spent time explaining what I needed to know about the CPAP mask and got me fitted for one that will work wonderfully! I couldn’t of asked for more! He certainly should be recognized for his excellent care!
Doctor Darrell (Todd) was amazing. I enjoyed getting a thorough walk-through of my new CPAP device. He listened to my concerns and got me fitted with the perfect mask for my needs. I enjoyed my visit with him. He has a great sense of humor too!
What a great staff! Power was out from Tropical storm and we received a call as we were pulled into their parking lot from their Lakeland office saying we would have to reschedule. However the office manager Fred was in the parking lot and …
From the first time I met Donnie until I had my set up session with Jennifer for my new CPAP system is has been amazing. Two days later after using my new machine, Jennifer called me and wanted to know how everything was going and if I had …
I had a very positive interaction with everyone at this medical supply store. The respiratory therapist Angela was so amazing. Very clear instructions easy to talk to. The ladies that booked me in for my appointment very so easy to deal …
Sara is very pleasant and easy to talk with. She was well prepared and did an excellent job of explaining everything about my new equipment. She promised excellent care going forward, gave me her business card and asked that I call her any …
In spite of a scheduling issue, we are very satisfied with our experience. Jeff was very knowledgeable, courteous and efficient. …
Heather provided all the information I needed for my order, she was so kind and professional! I always ask for Heather when I need anything and she always helps me with my concerns. Logan was the guy that delivered and set up the equipment …
I’m feel this company really cares about their customers. I thought my hospital bed was being delivered on the wrong day and when it wasn’t I called. Delivery was for the next day but I had already taken my mothers bed down that morning. I …