As a new Aetna member, have concerns about medications not being accepted even though a doctor sent in the prescriptions a week ago and other pharmacies have accepted them for decades! With Aetna, the only mail order choice is CVS Caremark. …
I wish I could give AETNA zero stars. An AETNA sales person called my elderly father and convinced him to change insurance companies from one he had for 40 years. Then AETNA would not pay what his other insurance company paid – even though …
*******WORST INSURANCE COMPANY EVER*****SENT CLAIM IN 3 TIMES FOR EYEGLASS REIMBURSMENT, THEY STILL SAY THEY NEVER RECEIVED IT…….OPEN ENROLLMENT WILL FIND NEW INSURANCE!!!!!!!!!
I gave 1 star because 0 wasn’t available. Incompetence to the MAX!! This company will give you more headaches than you can imagine. Don’t waste your time and money………..
Super incompetent. I’ve only been with them 2 months and I cannot get a straight answer about anything whatsoever. The customer service is non existent and when using the messaging portal for specific questions I wait over 24 hrs for a generic template response that doesn’t even address my question.
Poor service by Aetna (using their international service over 3 years now on a global corporate private plan). Use other healthcare insurance providers when possible.
Worst insurance company in the world I have been without my medications since January 28, 2021 because they feel the medicines that I am being given for my PTSD they keep denying my claim for the medication that a actual doctor is …
They insist claims have been processed and checks mailed, yet no checks are received. Customer service is lacking. Will be looking into moving my dental insurance.
Stopped offering plans in my state, and are dropping everyone with no alternate plans being offered. Doubled my premiums at the beginning of 2016, took my money for a year, and now leaving me in a lurch. Zero stars.
Worst possible customer service ever. I’ve been on hold for hours through multiple calls. It’s my employer’s choice. If you have a choice, avoid this company like the plague.
Customer service is useless by design. Aetna is rapacious and profiteering, and they clearly not care about those who purchase their services, nor about actually providing them with adequate healthcare.
I have been very sick with COPD and many other complications that requires very expensive doctors and hospital stay, they covered/cover everything with no questions asked, trouble free. Everyone has been first class and very polite. The company I had in the past was the very worse in every way.
I have worked at this workplace and the atmosphere is quite pleasant. There are two buildings and have great architecture. Looks like any historical monument. They have cafeteria at ground level and it has good variety of food items …
What a terrible company. Legitimate criminal enterprise. While the CEO flies in private jets, they will deny paying for procedures. Good luck trying to call them, overseas call centers where no one can help you with anything more than reading a canned script
Worst insurance company, even worse than Blue Cross Blue Shield. Don’t try to get help from anyone, they just speak the party line, they don’t care about providers or patients. Feel sorry for the Humana members who will have to deal with …
Customer Service Lies to you. Heck you don’t even deal with Aetna, but some two rate customer service company. They don’t even know the meaning of customer service. Took 45 minutes just to get the CEO and Address to the company. Took 30 seconds to google it. I would recommend everyone leave for a better company.
Aetna is the most arrogant and incompetent health insurance corporation I have ever dealt with. In my opinion, government watchdog groups should work to de-certify Aetna.
Aetna SUCKS. I work at a facility that requires me to reach out to aetna often. The customer service department is useless I often am hung up on and disconnected after waiting for ridiculously unusual wait times. I was just hung up on …
My experience was a little different than some of these other people. But I think it’s because of my particular employer. They were able to negotiate some really good rates so my insurance through my employer is pretty good and my out of …
If I could give negative stars I would. According to many reports Connecticut is the upper crust of the US populations, Aetna is proof competency is not limited to the lower class. …
Aetna charges the highest insurance premiums I have seen and recently rejected physical therapy sessions I was receiving. It seems they like for its clients to pay their premiums, but do not like to pay for their treatment. Aetna stated my …
Don’t even kid yourself about obtaining help of any value from a phone representative for Aetna’s health services. Offshore, poor English skills, poor training, and lack of concern has been my consistent experience with this outfit.
They lie. Website says medication is covered but then when you go to get prescription filled, it magically isn’t. 48 minutes later, “customer service” put the onus back on me to find out some “code” that my doctor used.
Zero integrity. Received a random bill 8 months later- Aetna did not cover my annual physical cost even though they said it would be covered on their recorded line. I should have recorded the conversation myself, they seemed to have lost …
Switched insurance plans within Aetna at the beginning of this year. They won’t authorize my medication that they’ve authorized for my previous plan for no particular reason!
Whoa, WOULD NOT RECOMMENDED – 2022 Aetna Medicare – wow unprofessional – not what I expected when calling customer service. Three calls, 1st) couldn’t hear because of the all the background noise 2) Hung up on aftet asking about a invoice 3). Disconnected. Price, Quality, Service – pick two. WOULD NOT RECOMMENDED . (Choice Plan PPO).
Somehow I got put on their mailing list and recieve harssing spam mail regularly. When I reply Aetna tells me the coverage they gave me is no good and they have better coverage available. They could just improve or update coverage …
Worse worse worse, but yet they are most expensive, you don’t have the right to choose, and they denied all claims when I was pregnant because I did not choose in-network hospital with poor reviews and experience.
Wonderfully competent at collecting fees and raising prices, Aetna is miserable at all else. Technical issues plague their online services. Seeking assistance by phone is Kafkaesque. Coverage is mediocre. Through Aetna’s deeds it is made …
Aetna has been denying my wife a critical post cancer MRI. My wife has developed serious complications and an MRI is needed. Today, It has been fifty days so far as our doctors jump through ridiculous hoops to seek Aetna’s approval. Aetna …
Beware! Aetna will not send you your policy in any timely fashion (expect in 15 or more days) or the ability to see it online until it actually takes affect. Setting up a login account is a huge joke! I am on my FIFTH phone call and …
My insurance premiums increased 10 cents a month last year. I am set up for auto pay each month. I keep being billed for the dime, then 20 cents; now 40 cents and there is NO WAY to PAY it!!!! They refused to take it over the phone and said …
Aetna/CVS should really close their doors. Their Healthy Rewards Program is the worst program and it should be discontinued. I am still trying to cash in my rewards for a debit card. So far it has been 5 months! Very difficult …
Aetna has to be the worst health insurance company out there. Their agents continuously gave out false information, made promises they didn’t keep and denied, denied, denied coverage, EVEN when they said on the phone something would be …
Absolute garbage company. Reps are horrible, I get cold transferred several times and different answers each time. They deny everything, even after a peer to peer review with my doctor. I will never opt for Aetna insurance again and …
As a new customer, I still haven’t figured out how to get a new primary care provider. Aetna’s website is the worst! It’s unintuitive and the links that say “Find a Provider” are misleading as they don’t take you to a portal that actually …
Aetna’s claim website is the worst I have ever dealt with. I have been trying for 10 years to get this problem fixed. When you pay a provider, (Dr.) directly, Aetna and the provider does not communicate with each other. So when I go and …
My experience so far? Phenomenal Medicare policy! I am distressed to read so many folks dissatisfied with Aetna. I just had surgery ….. Life saving I might ad. The Aetna nurses called and they put me on a food program that THEY PAY FOR. …
Worst possible health insurance company. Health “insurance” is nothing but membership. You have to pay hefty monthly fee that goes in the pockets of the rich and than you get to pay “discounted” rates. This company is an example why we need universal healthcare! One payer is the only solution.
Choose Cigna! Aetna’s business model is to ask lots of questions about claims to wear you down, so you give up, or forget, so they don’t pay. Or if they do its weeks later. Never had a problem with Cigna in this way.
The most money-hungry health insurance company I’ve ever dealt with. I’ve been on a certain GERD medication for 10+ years and have never had an issue… until my most recent employer who used Aetna. All of a sudden I’m needing …
I feel disingenuous for even implying that Aetna deserves 1 star out of 5 by giving this rating above. If possible within Google’s rating system, I’d provide a more accurate representation, which would likely be a Zero or Negative star …
Aetna is part of a political conspiracy against americans. As listed in a letter they sent recently. They plan to violate your privacy by implementing “home visits”. Spying inside your home. Looking for “safety issues”. No legit insurance …
Not recommended. numerous claims not paid. Health records from strangers are uploaded in my account they dont belong to me.
Caught them in a lie to coverup and not pay a measly $91.96
Saved documented proof luckily. Because not so shockingly the second I showed proof, my account locked me out.
As a new Aetna member, have concerns about medications not being accepted even though a doctor sent in the prescriptions a week ago and other pharmacies have accepted them for decades! With Aetna, the only mail order choice is CVS Caremark. …
I wish I could give AETNA zero stars. An AETNA sales person called my elderly father and convinced him to change insurance companies from one he had for 40 years. Then AETNA would not pay what his other insurance company paid – even though …
This company is the worst to get in touch with!
Evil and incompetent.
STAY AWAY
Receiving area needs more personnel.
If you have any choice at all, stay away from Aetna!
Very nice
the worst benefit customer service ever
No want to talk to a computer we want ppl.
Poor customer service to members. Would not recommend.
Historical building and nice place to work.
Fraud!!!! Big pharmacy and insurance = biggest fraud!
Eliminated my wife’s position after 22 years of service for corporate restructuring. Shame on you!!!
HORRIBLE!!!!! NEVER ABLE TO SPEAK WITH AN AMERICAN!!! ALWAYS A REP SCUMBAG LOCATED OVERSEAS!!! DISGUSTING!!!!!!!
*******WORST INSURANCE COMPANY EVER*****SENT CLAIM IN 3 TIMES FOR EYEGLASS REIMBURSMENT, THEY STILL SAY THEY NEVER RECEIVED IT…….OPEN ENROLLMENT WILL FIND NEW INSURANCE!!!!!!!!!
I gave 1 star because 0 wasn’t available. Incompetence to the MAX!! This company will give you more headaches than you can imagine. Don’t waste your time and money………..
Super incompetent. I’ve only been with them 2 months and I cannot get a straight answer about anything whatsoever. The customer service is non existent and when using the messaging portal for specific questions I wait over 24 hrs for a generic template response that doesn’t even address my question.
Poor service by Aetna (using their international service over 3 years now on a global corporate private plan). Use other healthcare insurance providers when possible.
Worst insurance company in the world I have been without my medications since January 28, 2021 because they feel the medicines that I am being given for my PTSD they keep denying my claim for the medication that a actual doctor is …
They insist claims have been processed and checks mailed, yet no checks are received. Customer service is lacking. Will be looking into moving my dental insurance.
Stopped offering plans in my state, and are dropping everyone with no alternate plans being offered. Doubled my premiums at the beginning of 2016, took my money for a year, and now leaving me in a lurch. Zero stars.
Worst possible customer service ever. I’ve been on hold for hours through multiple calls. It’s my employer’s choice. If you have a choice, avoid this company like the plague.
Customer service is useless by design. Aetna is rapacious and profiteering, and they clearly not care about those who purchase their services, nor about actually providing them with adequate healthcare.
I have been very sick with COPD and many other complications that requires very expensive doctors and hospital stay, they covered/cover everything with no questions asked, trouble free. Everyone has been first class and very polite. The company I had in the past was the very worse in every way.
Top Brand name with bottom quality insurance. They even charge you for flu shots! BOL
I have worked at this workplace and the atmosphere is quite pleasant. There are two buildings and have great architecture. Looks like any historical monument. They have cafeteria at ground level and it has good variety of food items …
What a terrible company. Legitimate criminal enterprise. While the CEO flies in private jets, they will deny paying for procedures. Good luck trying to call them, overseas call centers where no one can help you with anything more than reading a canned script
Worst insurance company, even worse than Blue Cross Blue Shield. Don’t try to get help from anyone, they just speak the party line, they don’t care about providers or patients. Feel sorry for the Humana members who will have to deal with …
Customer Service Lies to you. Heck you don’t even deal with Aetna, but some two rate customer service company. They don’t even know the meaning of customer service. Took 45 minutes just to get the CEO and Address to the company. Took 30 seconds to google it. I would recommend everyone leave for a better company.
Aetna is the most arrogant and incompetent health insurance corporation I have ever dealt with. In my opinion, government watchdog groups should work to de-certify Aetna.
Aetna SUCKS. I work at a facility that requires me to reach out to aetna often. The customer service department is useless I often am hung up on and disconnected after waiting for ridiculously unusual wait times. I was just hung up on …
My experience was a little different than some of these other people. But I think it’s because of my particular employer. They were able to negotiate some really good rates so my insurance through my employer is pretty good and my out of …
If I could give negative stars I would. According to many reports Connecticut is the upper crust of the US populations, Aetna is proof competency is not limited to the lower class. …
Aetna charges the highest insurance premiums I have seen and recently rejected physical therapy sessions I was receiving. It seems they like for its clients to pay their premiums, but do not like to pay for their treatment. Aetna stated my …
Don’t even kid yourself about obtaining help of any value from a phone representative for Aetna’s health services. Offshore, poor English skills, poor training, and lack of concern has been my consistent experience with this outfit.
They lie. Website says medication is covered but then when you go to get prescription filled, it magically isn’t. 48 minutes later, “customer service” put the onus back on me to find out some “code” that my doctor used.
Zero integrity. Received a random bill 8 months later- Aetna did not cover my annual physical cost even though they said it would be covered on their recorded line. I should have recorded the conversation myself, they seemed to have lost …
Switched insurance plans within Aetna at the beginning of this year. They won’t authorize my medication that they’ve authorized for my previous plan for no particular reason!
Whoa, WOULD NOT RECOMMENDED – 2022 Aetna Medicare – wow unprofessional – not what I expected when calling customer service. Three calls, 1st) couldn’t hear because of the all the background noise 2) Hung up on aftet asking about a invoice 3). Disconnected. Price, Quality, Service – pick two. WOULD NOT RECOMMENDED . (Choice Plan PPO).
Somehow I got put on their mailing list and recieve harssing spam mail regularly. When I reply Aetna tells me the coverage they gave me is no good and they have better coverage available. They could just improve or update coverage …
Worse worse worse, but yet they are most expensive, you don’t have the right to choose, and they denied all claims when I was pregnant because I did not choose in-network hospital with poor reviews and experience.
In the end I got better prices from providers when I was unemployed and didn’t have insurance
Wonderfully competent at collecting fees and raising prices, Aetna is miserable at all else. Technical issues plague their online services. Seeking assistance by phone is Kafkaesque. Coverage is mediocre. Through Aetna’s deeds it is made …
Aetna has been denying my wife a critical post cancer MRI. My wife has developed serious complications and an MRI is needed. Today, It has been fifty days so far as our doctors jump through ridiculous hoops to seek Aetna’s approval. Aetna …
Beware! Aetna will not send you your policy in any timely fashion (expect in 15 or more days) or the ability to see it online until it actually takes affect. Setting up a login account is a huge joke! I am on my FIFTH phone call and …
This is my second year having my Medicare advantage plan with them and AETNA is so-so to anyone especially to retirees or Medicare customers.
My insurance premiums increased 10 cents a month last year. I am set up for auto pay each month. I keep being billed for the dime, then 20 cents; now 40 cents and there is NO WAY to PAY it!!!! They refused to take it over the phone and said …
I have Crohn’s and Aetna denied me my treatment im sick and in pain and they can’t accept and let me start my treatment heartless
Aetna/CVS should really close their doors. Their Healthy Rewards Program is the worst program and it should be discontinued. I am still trying to cash in my rewards for a debit card. So far it has been 5 months! Very difficult …
Aetna has to be the worst health insurance company out there. Their agents continuously gave out false information, made promises they didn’t keep and denied, denied, denied coverage, EVEN when they said on the phone something would be …
Absolute garbage company. Reps are horrible, I get cold transferred several times and different answers each time. They deny everything, even after a peer to peer review with my doctor. I will never opt for Aetna insurance again and …
As a new customer, I still haven’t figured out how to get a new primary care provider. Aetna’s website is the worst! It’s unintuitive and the links that say “Find a Provider” are misleading as they don’t take you to a portal that actually …
Aetna’s claim website is the worst I have ever dealt with. I have been trying for 10 years to get this problem fixed. When you pay a provider, (Dr.) directly, Aetna and the provider does not communicate with each other. So when I go and …
My experience so far? Phenomenal Medicare policy! I am distressed to read so many folks dissatisfied with Aetna. I just had surgery ….. Life saving I might ad. The Aetna nurses called and they put me on a food program that THEY PAY FOR. …
Worst possible health insurance company. Health “insurance” is nothing but membership. You have to pay hefty monthly fee that goes in the pockets of the rich and than you get to pay “discounted” rates. This company is an example why we need universal healthcare! One payer is the only solution.
Choose Cigna! Aetna’s business model is to ask lots of questions about claims to wear you down, so you give up, or forget, so they don’t pay. Or if they do its weeks later. Never had a problem with Cigna in this way.
The most money-hungry health insurance company I’ve ever dealt with. I’ve been on a certain GERD medication for 10+ years and have never had an issue… until my most recent employer who used Aetna. All of a sudden I’m needing …
I feel disingenuous for even implying that Aetna deserves 1 star out of 5 by giving this rating above. If possible within Google’s rating system, I’d provide a more accurate representation, which would likely be a Zero or Negative star …
Aetna is part of a political conspiracy against americans. As listed in a letter they sent recently. They plan to violate your privacy by implementing “home visits”. Spying inside your home. Looking for “safety issues”. No legit insurance …