Latest Educational Webinars. Get the latest update. Within Reach The Finer Things. They’re yours for the taking with Affinity Management Services’ … See more
(Translated by Google) What rude people, -0 customer service, -0 rules of courtesy. That lady who answered me better let the phone dream if she’s always going to be rude …
(Translated by Google) Rebecca treated me wonderfully. She clarified all my questions and was very kind. I would love for you to always assist me. Thank you! …
(Translated by Google) Rebecca Borges is an excellent customer service employee, she is patient, kind, attentive and concerned about resolving the situation of those who need her. …
(Translated by Google) lousy!!!! Janel Urquiola I am going through the same situation as you, I am on your side, what a pity I cannot contact you! If this is not resolved I have no choice but to get a lawyer to investigate! …
(Translated by Google) These stars are directed exclusively to Rebeca who attended to my concerns with great professionalism and kindness. Thank you very much for your patience. I hope our concerns find a quick solution. …
(Translated by Google) Rebeca is a very kind person who turned an unpleasant complaint into a great experience. handled everything very professionally …
(Translated by Google) The experience was unique, the treatment with my spectacular person. Thank you thousands Mrs. Rebeca, very professional and attentive. Thanks again …
(Translated by Google) The bad service because to be an association company they take time to answer the phone everything is through email and in the end they do not give you an answer to your concerns …
(Translated by Google) Rebecca Borges has behaved with great professionalism and dedication every time I have needed her help! Thank you very much!! Good care makes a difference! I congratulate you for having her on your staff. …
(Translated by Google) I appreciate the professionalism and cordial treatment offered by Rebecca Borges in the guidance and solution provided to my situation with the procedures of the Association. …
(Translated by Google) It was an incredible experience, because I was very worried about the payments of the association and did not know how to communicate to pay, and through a telephone number I contacted The Associate Rebeca and she …
(Translated by Google) Every time I call there is never anyone available in Spanish! It is also super difficult to communicate with them. But regardless of that, the few times I have contacted (always with a person in English) they have …
Rebecca Borgez was very helpful and very nice. Need more employees like her in customer service . She was super friendly and solved my problem very quickly and very happy with my experience .
Rebeca was very patient and caring when listening to my concerns about late fee notices I received. Without hesitation, she not only resolved the issue, but also rewarded me with a credit to my account for my good faith efforts to resolve the problem. Thank you Rebecca. I am truly grateful.
I actually give this company NO stars! They are super corrupt and never answer calls, take months to return application approvals. Do yourself a favor STAY AWAY!!
I have been working with this management company for over a year what incredible service what professionalism the managers are extremely well knowledgeable in getting results highly recommended they really go out of their way to fulfill residents expectations.
The worst customer service ever. They don’t even answer your emails. Totally lack of professionalism with their residents and the public in general. Unfortunately, I cannot give less than one star.
I am a property owner and I do not recommend Affinity Management services at all. Like others who have left negative reviews they ignore your emails and calls when they know you have a complain. Totally unprofessional, customer service is …
Sat for 6 months with the door closed and never challenged anyone Air B&B flourished and owners suffered sent emails to notify Board and never any response
Affinity is amazing! It’s been a pleasure working with Skarley and Affinity on several projects. I can always count on their care and diligence with any issue.
Excellent HOA management company, I highly recommend them for being an honest company with a very professional staff from the maintenance worker to the CCO, which is worth all of my highest considerations and esteem.
Mr. Garcia replied to my e mail immediately and followed up with the information I inquired about a couple of days later. This is the kind of interest and response we can all expect from Affinity. G
reat job and keep our community thriving.
Very bad management company will not call when you leave a message. only care about charging you with fake claims (this company sucks) funny thing is you pay them monthly so they can keep trying to charge you extra.
Better than most. I’m a homeowner in Villas of Palm Bay . My previous management company were Terrible. They mismanaged funds . Affinity has actually cleaned up our community making it more secure and apealing. Thanks to our HOA president Juan Ocampo working with the residents it is probably the best community in Florida City.
Excellent service Just moved in my approval process was simple Thanks to the Help of Maria and the whole staff I will recommend
Affinity Management to anyone. …
This is the worse management company of all time. Beyond pure incompetency they are not professional and have a culture of lying. The office staff also struggles with basic English competency. The accounting staff looses checks regularly or …
I’ve been a homeowner at Toscana since 2003 when the community first opened. Since Affinity took over the community has been maintained and kept the best I’ve ever seen it. I feel that they do a great job in being involved with our HOA board members and listen to resolve the communities concerns and issues.
PLEASE AVOID this company. I will say it again, PLEASE AVOID. We are not sure how this company even got involved and now they are our master management company. They issued an increase of over $83 per month to each home owners. When we …
I just purchased this home in March, and there was an issue, in regards to charges from previous owner, that were being charge to me. Maria Morena was very helpful in getting everything straighten out. Thanks for all you help! Angelica Paz
This company pretends to be helpful and understanding, but everything they do is exactly the opposite. They throw lots of “nice words” at you, but they don’t mean anything. Actions speak louder than words. Caveat Emptor. Look elsewhere for competent management.
By far the worst management company. I have been forced to work with them both in Miami Dade and Broward as they handle the maintenance of our residential community. They completely lack respect and customer support in addition to providing total inept maintenance of our common areas.
I have had the great opportunity to work for Affinity Management Services as an Independent Business Consultant and I must commend them on their exceptional hard work and professionalism. The passion for what they do and their commitment to …
If you are even considering buying a unit managed under this company , RUN. We’ve owned a unit for seven months and repeatedly call and email to no response and have still not even received gate access to our gated community. In seven …
I have had the opportunity to deal with Affinity Management Services for some time now. They are the management company for the Homeowner’s Association in the community I live in. I have had no complaints in the way our HOA is managed. The …
I have gotten violation notices on my property that don’t belong to me. I just received a threatening letter about weeds in a flower bed. Yes you heard me right….WEEDS. I write to ask for an apology and guess what? I get no response. If your board decides to use them good luck to you.
I’ve worked with Affinity Management Services for many years and have seen first hand the amazing work they have done with their associations. The owners are hands on and you can see they truly care about their clients. I would recommend them on association’s with 125 units or more as that is their specialty.
Mr. Pedro M. Garcia, Director Of Operations showed great initiative and interest by sending Homeowners an email offering his senior level assistance to Homeowners. He immediately replied to my email on several issues I asked him to look Into, and he will do so. Very proactive, great initiative, and great leadership!
The five stars are not for Affinity, as I have no experience with the company. They are for Maria Moreno in Affinity customer care – it was the very first time I contacted her for some help and she was helpful, and she answered all of my questions in the most professional manner.
I had been shopping around for a condo, and have had a roller coaster of experiences with my exchanges with sooooo many management companies. The process of applying for the condo association, requesting a condo questionnaire, etc..I could …
I have the unfortunate luck of living in a complex managed by Affinity. Professionalism and efficiency are not a priority of this company. I have called 4 times because my car was towed from my complex and each time I am told I will be …
After working with Affinity Management for the past ten years, I felt compelled to write a review for their exceptional service. They’ve been an organization that listens to our needs and finds a way to adapt. Most importantly the owners are always accessible and willing to help. I couldn’t be happier to have them on my team.
I have tried multiple times to get their AR dept to correct my account and they are not only rude but the lack of professionalism and accuracy leaves a lot to be desire. Not a company I would recommend because of such bad experience I’ve …
This company is totally not responsive, I have left lots of messages, no call back. When I call them, they hang up on me. I would definitely NOT recommend this company. Zero stars
I am a Mortgage Broker and have to call HOA all the time. Most of the people I tal to in HOAs are grumpy. Albany, was such a great experience. I recommend any Condo association looking for great customer service for their co-owners or tenants, call Affinity Management Services.
The absolute worst. WORST. They are, however, great at mismanaging. The owner couldn’t even look at me when addressing me in conversation. They suggested I leave my clients with no condo approval & I had to argue and push for it. I got my …
I’m Delia Fernández, realtor with One Stop Realty , I was working with Rebecca, she was very professional and helped me about a big confusion about association application …
Affinity Management has provided my community wonderfull management from their manager to their regional they are proactive vs reactive and always responsive. You can always count on the Affinity team to be transparent. Hard to find in …
It’s impossible to speak to someone. I have been calling for 3 weeks trying to get an issue resolved and when someone does answer its a “we are working on it, it will be done today, call me back.” This was last week, today is Thursday and …
Very professional and courteous. Any request is always responded in a timely manner. Thank you Affinity & staff especially Justin! You all are wonderful and your hard work is much appreciated.
I still haven’t gotten back Ku deposit, I have called, emailed and not one response. I believe they have decided to keep my deposit. They are thieves!! They have stolen our deposit that was just to be held in order for the move in and move …
I give this company 5 stars, Prycila the Office Manager is a remarkable individual. Very knowledgeable, diligent and courteous. I can’t compliment her enough, she was respectful and open minded with the goal of obtaining a resolution …
My association has been working with Affinity for few months now and my board and I are very impressed with what we’ve seen so far. They’ve been incredibly diligent, responsible, and very proactive with their efforts to protect our …
Albany at Affinity Management has excellent customer service. I wish everyone would treat customers like her. Thanks again for all your help today with a closing.
Sold a house and moved and they were given copies of all documents in mid 2021. They are still trying to bill us. We’ve spoken with them several times, been hung up on, and told this issue had been corrected only to start receiving invoices again this month. This needs to be corrected.
From my own investment and professional perspective the condo business is not easy at all. Somehow, this company has done an excellent job in building a great accounting and administrative team, that excels in professional competency and …
Affinity Managment Services has exceptional service.
It’s a company you can count on and give you all the information you need.
They are straight forward and don’t go around the bush, I prefer a company being …
Rebecca Borges is very professional. She help me in everything I needed and answered all my questions in a very professional manner. Thank you Rebecca, we need more people like you.
I have had to call this office over 20 to 30 times in the last 2 years, not once can I say it was a pleasant experience. Extremely Unprofessional. Their customer service skills and professionalism is LACKING. They will not answer the phone …
Rebecca went well beyond my expectations, assisting me resolve an issue with my property during the Christmas/New Year holiday week. Thank you very much.
Spoke with Becky at Affinity that we were changed over to this new management company and she was very patient and professional helping me today. Looks like a good start with this company. Thank you!
To be honest, this has been my far one of the worst management teams ever. Since, I moved to my apartment I remember I called to request for a the building garage controller it wasn’t until 2 months later that I received the controller. I …
Terrible experience with this property mngt for my community Cambridge Park. They were bullies and forgot that they serve the community and its owners. They are a nightmare. Terrible management
What a nice experience dealing with Affinity. I have dealt with other management companies in the past and my experience has been horrible..but not with Affinity…I received outstanding customer service and a sincere willingness to help from Rebecca @ Affinity….Thank you Rebecca!
incredibly incompetent. minus stars if possible. any 4 star reviews must be from the mgmt themselves. honest reviews are all 1 star.
never return calls or emails. if you get them on the phone they promise to get …
If I could do a HUGE MINUS review I would. I don’t think they even exist. Don’t know what the deal with this “company” is , we have been making all our monthly payments, we have provided proof of assessment payment paid in full by …
After having an issue for nearly 4 months, after letters, telephone calls and emails, I was able to call again today, 10/1/2021. After speaking with Becky, the problem was remedied in just a few seconds. Thank you Becky for listening, for …
I feel that both Becky and Marianne Rae We’re very helpful in this difficult time to get our paperwork transferred over and into the system.
We left off with Marianne Rae Telling me verbally as well as sending me an email …
Rebecca was very professional. She exceptionally handled my concerns with regards to my HOA account. She was very patient and very resourceful. I’m happy with the service she provided.
Rebecca was very helpful & understanding & told me not to worry my account will give me an answer the beginning of January. She gave me Peace of Mind. Thank You. She’s An excellent worker.
The reason this is 4 stars and not 5 stars is the wait to get to talk to someone. I called once was holding on for quite a while then was hung up on. I called back and waited again for a good bit before I got to talk to Rebecca. While dealing with Rebecca she was very helpful and knowledgeable.
Great team work and very responsive. Becky and Justin from the main office went above and beyond to help me clear an accounting issue. Property Manager, Jessenia, was also very helpful and diligent.
Becky was the best! She helped me with my account issues. She was very patient and answered my many questions! Very professional a complete pleasure! Thank you for everything.
I am a resident at Drake Tower and had a water/flood issue in my unit from the one above. I explained the problem to Becky at Affinity and she was extremely helpful in directing me to the proper people to insure the issue is resolved and documented. Becky is an excellent and efficient employee and it was a pleasure working with her.
I contacted Affinity and Recived an agent by the name of REBECCA who and I will add was OUTSTANDING with assisting me with my concerns, very detailed and patient. Rebecca walked me through what I needed to do and made sure I had all information I needed. Great Customer Service!!!
Extremely shady. Their manager for my condo allowed the Wind Insurance to lapse and didn’t tell the board. No one ion the building right now is insured and they didnt know it. Condo office mngr doesn’t answer the phone or emails. , nor does Affinity Manager at corporate office.I just lost a sale because of this. DO NOT USE THIS COMPANY!
I had made a double HOA payment by accident and I reached someone right away that assured me that it would be used next months HOA. The person seemed knowledgeable and reassuring.
This company is completely unresponsive. My condo switched to a more organized and well managed company. In the meantime, Affinity continued to withdraw money from my checking account, which my bank confirmed, after I told them to stop. …
Becky has been amazing. She remembered that I needed some help with accounting department with an HOA issue from the first time we spoke a few weeks ago. She was friendly, understanding and personally took the time that the issue was …
I just spoke with Rebecca Borges and she was wonderful. She resolved my issue with my homeowners association payments and was so pleasant and eager to help. Her expertise was welcome relief!
I called into their office to follow up on a payoff letter for my Seller. They were very responsive and solved the matter very quickly. It was very refreshing to have a Property Management company that answered the phone and resolved the issue.
Ms. Borges conducted herself in a highly professional level. She listened to the description of my disagreement and agreed to research my case. After reviewing my case, we came to terms and the issue was resolved, favorable for both sides. Great work!
Becky is fantastic. A wonderful and professional attitude. She followed up as promised and was completely positive and thorough with her assistance. She is a great asset to the Affinity team.
Becky responded to my email and called me within minutes of me sending an email. She was kind professional and helpful. Affinity is lucky to have her. It was a pleasure speaking to Her. She is very knowledgeable and will go the extra mile.
My experience with Affinity Management Services has always resulted excellent customer service but I have to acknowledge that Emily Duran has been a pure joy to interact with. She is very professional and well written. I cannot put into …
Had a bad experience innitially but they fixed it which i can appreciate! Special thank you to Rebecca for fixing my issue and putting me in contact with my new HOA.
excellent customer service, I spoke with Rebecca Borges and she resolved all my inquiries in a few minutes with a high professionalism level, also she speak English and Spanish.
I live in Cambridge Park at Oakland Park with Affinity Management service is managing. Parking has always been issues in this community since day one. With that said this company has came into this small community and enforced parking …
This is company is the worst and I’m 100% sure that the only positive reviews are fraudulent. Everything has been a nightmare with them from the building management to the inadequacy of their staff to answer the questionnaire properly …
Rebecca is the best person to help you out! Please ask for her! She is so kind, down to earth and she can help you out! I wish there were more people like her!
My parents have been home owners at country village HOA for over 30 years and their dues had never been late till recently. My father is 84 and has a hard time managing online bill pays and the quarterly due was late for the first time, I …
Service is great and speady every time. Becky was extremely helpful and patient when explaining the proper procedures and information when an issue came up. One of the best!
Rebecca was excellent to work with. She was concerned when I shared with her the problems that needed to be resolved. She also went the extra mile to confirm that I had all of the information regarding the issue that I brought to her attention. Thank You Rebecca and thank you Affinity Management.
The staff at Affinity Management have been very friendly and responsive to my needs. I can speak for Las Vistas condos in Doral which is one of their properties, it is kept really nice and clean. They are currently renovating Las Vistas and …
Affinity management in charge of Palm Breeze in Homestead, is absolutely the worst, cheapest, laziest management I have ever had to deal with. I have been waiting for 4 months to have a tree removed from an adjacent empty house. I’m a …
Beware when dealing with this company as an HOA. I was required to submit a security deposit to the landlord and to the HOA in order to lease a property at the groves of Venetia. I’ve since moved from that location and was cleared by my …
Rebecca from Affinity was extremely helpful and took care of my needs in a timely matter. So happy that I have such a great property manager! They are amazing!
I spoke with Ms.Beckie this morning regarding a concern that I had about my account. She was so kind and she had such patience. I wish every encounter with a person who is responsible to answer questions could be as nice. But, I imagine Ms. Beckie is like this always. She is a credit to your organization.
I was pleased with my results after having. an issue with my bill! They got back to me the same day ! Thank you ! I hope sending them the money that I owed will straighten out my issue ! Thanks again
Becky at Affinity Management was excellent. She was hospitable while troubleshooting our unique situation. She has outstanding knowledge of operations and was able to provide a fast and easy solution. She went above and beyond!
The team at Affinity is working to ensure a smooth transition from
one HOA management team to another. I needed a solution to a recent problem on a Friday late afternoon and they promised a follow up call and resolution. …
I was having an issue with an approval for my client and closing approaching in 4 days, i decided to look up CEO on linkedin as a miracle shot. Well, i was pleasantly surprised to get an email from one of the representatives within 10 …
Professional, patient and knowledgeable…Customer rep “Becky” provided the gold level standard of service through her excellent ability to communicate HOA fee structure and payment policies. Most importantly, she did not hesitate to answer all of my questions and concerns with step by step responses. Thank you!
Affinity lacks total control of the HOA. They have authorized the Board President Gerri Davis to hang out at the Vineyards Clubhouse during the day scolding at Residents. He lacks leadership, professionalism and communications skills and is …
I called Affinity to express confusion about a late charge I received and Becky helped me. She was extremely helpful and showed empathy towards making sure I understood the process which is the reason why I received the late notice even …
(Translated by Google) Excellent
(Original)
Excelente
(Translated by Google) Very kind and attentive she is Rebeca
(Original) …
(Translated by Google) They have great service and are very professional.
(Original) …
(Translated by Google) He resolved my doubts with efficiency, kindness and professionalism …
(Translated by Google) Excellent attention and very professional by ALBANY👌🏻
(Original) …
(Translated by Google) Excellent attention, quick responses, and adequate solution to my request …
(Translated by Google) Rebekah excellent care
(Original)
Excelente atención de rebeca
(Translated by Google) Quick response and great help from Rebecca Borges
(Original) …
(Translated by Google) What rude people, -0 customer service, -0 rules of courtesy. That lady who answered me better let the phone dream if she’s always going to be rude …
(Translated by Google) Very friendly and good service
(Original)
Muy amable y buen servicio
(Translated by Google) Very good attention. And the girl was very patient in explaining to me how to do things. …
(Translated by Google) Is the most ineffective and inefficient company I’m not recommended
It is the most inefficient and least effective company …
(Translated by Google) Rebecca treated me wonderfully. She clarified all my questions and was very kind. I would love for you to always assist me. Thank you! …
(Translated by Google) Rebecca Borges is an excellent customer service employee, she is patient, kind, attentive and concerned about resolving the situation of those who need her. …
(Translated by Google) Excellent attention from Rebeca, very good customer service. …
(Translated by Google) lousy!!!! Janel Urquiola I am going through the same situation as you, I am on your side, what a pity I cannot contact you! If this is not resolved I have no choice but to get a lawyer to investigate! …
(Translated by Google) These stars are directed exclusively to Rebeca who attended to my concerns with great professionalism and kindness. Thank you very much for your patience. I hope our concerns find a quick solution. …
(Translated by Google) Rebeca was very kind to me and took the time to answer all my questions. …
(Translated by Google) Super attentive super professional and helped me solve my problem Grateful for your attention …
(Translated by Google) Rebeca was a very kind person and willing to help me with whatever I needed, and with a lot of patience and professionalism. …
(Translated by Google) Rebeca is a very kind person who turned an unpleasant complaint into a great experience. handled everything very professionally …
(Translated by Google) Very glad to have found a company that takes the time to listen and solve problems. …
(Translated by Google) I have received very kind treatment from Rebecca Borges, answering all my questions with great professionalism. Thank you! …
(Translated by Google) The experience was unique, the treatment with my spectacular person. Thank you thousands Mrs. Rebeca, very professional and attentive. Thanks again …
(Translated by Google) The bad service because to be an association company they take time to answer the phone everything is through email and in the end they do not give you an answer to your concerns …
(Translated by Google) Rebecca Borges has behaved with great professionalism and dedication every time I have needed her help! Thank you very much!! Good care makes a difference! I congratulate you for having her on your staff. …
(Translated by Google) Excellent service and attention from Mrs. Rebecca. He clarified all my doubts and helped me solve my situation. …
(Translated by Google) Excellent service provided by Ms. Rebecca Borges who works for Affinity management Services.
Very kindly I was attended! …
(Translated by Google) I appreciate the professionalism and cordial treatment offered by Rebecca Borges in the guidance and solution provided to my situation with the procedures of the Association. …
(Translated by Google) It was an incredible experience, because I was very worried about the payments of the association and did not know how to communicate to pay, and through a telephone number I contacted The Associate Rebeca and she …
(Translated by Google) Every time I call there is never anyone available in Spanish! It is also super difficult to communicate with them. But regardless of that, the few times I have contacted (always with a person in English) they have …
Great service provided in a very timely manner
Rebecca is awesome!! She helped me immensely through this difficult process. She is friendly, and very respectful. Thank you for everything Rebecca.
Rebecca Borgez was very helpful and very nice. Need more employees like her in customer service . She was super friendly and solved my problem very quickly and very happy with my experience .
Becky was very helpful and resolved my issue in a timely manner
Rebecca borges has been extremely extremely helpful. Thank you, Rebecca.
Rebeca was very patient and caring when listening to my concerns about late fee notices I received. Without hesitation, she not only resolved the issue, but also rewarded me with a credit to my account for my good faith efforts to resolve the problem. Thank you Rebecca. I am truly grateful.
Excellent.
Disaster. Nothing works properly with this site.
Easy to use.
Email response was fast and straight to point
Very helpful firm!
Good to work with
excellent service
Inept at best, protect your investment and don’t hire Affinity
Take care of my concern, right away
Extremely helpful and very nice.
Very helpful and friendly.
Very professional and helpful.
Representative very helpful.and.pleasant.
Very professional and immediately helpful!
Fast and efficient.
Owner called me and personally resolved my issue.
Very helpful and professional. Thank you!
Thank you Rebeca for your help. Congrats
Pricilla Diaz was really helpful, efficient and pleasant to deal with.
All my questions were simply answered .
Everyone was very helpful ! And understanding !
Great service
Outstanding customer service
Thanks again Albany
Unable to get in contact with anybody. No response to calls, emails, nothing.
With Rebecca Borges the attention to the problem was outstanding.
Great experience!
Very Good Customer Service and very fast answer in all the questions i have about my unit
Great customer service
Rebecca was very helpful on the phone. Thanks!
If you are looking for a responsive and professional property management company, this is definitely not the place to go.
I actually give this company NO stars! They are super corrupt and never answer calls, take months to return application approvals. Do yourself a favor STAY AWAY!!
I was not patronized, the situation was explained to me with clear language and forewarning of what to expect was given
Rebecca was very helpful and answered all my questions. Thanks Rebecca
Rebeca was very nice and helpful!
This is the worst property management company i have ever worked with, do not hire them ever!
Rebecca was very professional and helpful.
For the most part dealing with Pedro Garcia has been pleasant and he’s addressed issues that I’ve had in the past.
Rebecca B. from affinity cleared everything right up for me. Thanks again
Becky is a gem! 😁 …
Rebecca was amazing in helping today with discrepancies in my account!
Excellent Customer Service, especially Rebecca 5 stars.
Good experience and very helpful when I’ve needed assistance
Very professional management company doing services to my community with a fast and proactive customer service. I highly recommend this company
Affinity is managing my community. They have done a great job so far.
I did not see the facility but the person that help me was very friendly, knowledgeable & professional.
They’re much better than previous associations but sometimes it hard to get a resonse from them through email
Thank you so much Rebecca (Becky)! You were kind and professional.
I have been working with this management company for over a year what incredible service what professionalism the managers are extremely well knowledgeable in getting results highly recommended they really go out of their way to fulfill residents expectations.
Great attention and assistance to customers, besides a very friendly and positive disposition… thanks Becky!
The worst customer service ever. They don’t even answer your emails. Totally lack of professionalism with their residents and the public in general. Unfortunately, I cannot give less than one star.
Becky is absolutely wonderful!! Very attentive and helpful! Thank you so much, Becky 🙂
I am a property owner and I do not recommend Affinity Management services at all. Like others who have left negative reviews they ignore your emails and calls when they know you have a complain. Totally unprofessional, customer service is …
Sat for 6 months with the door closed and never challenged anyone Air B&B flourished and owners suffered sent emails to notify Board and never any response
Becky was really helpful to answer my wife’s question concerning home improvement.
Affinity is amazing! It’s been a pleasure working with Skarley and Affinity on several projects. I can always count on their care and diligence with any issue.
Great company great great customer service very helpful and very knowledgeable
So far so good. New management company. Courtesy and willing to answer questions without a hassle.
Helped solve my problem with ease
Very customer friendly, answered all my questions and followed up with an email
wish i could give them negative 17,973 review score. Absolute garbage.
Rebecca was extremely helpful, friendly and sent me all the information I requested. Super fast response. Thank you 🙏 …
Excellent HOA management company, I highly recommend them for being an honest company with a very professional staff from the maintenance worker to the CCO, which is worth all of my highest considerations and esteem.
Albany was extremely helpful and quickly resolved my issues. Excellent customer service.
Mr. Garcia replied to my e mail immediately and followed up with the information I inquired about a couple of days later. This is the kind of interest and response we can all expect from Affinity. G
reat job and keep our community thriving.
Excellent Customer Service!!! Rebecca went above and beyond to help me resolve my issue. Thank you!!!
The worst of the worst Dont even touch it!
Very bad management company will not call when you leave a message. only care about charging you with fake claims (this company sucks) funny thing is you pay them monthly so they can keep trying to charge you extra.
I left a message and it was returned right away. Becky was extremely helpful and very professional!
Better than most. I’m a homeowner in Villas of Palm Bay . My previous management company were Terrible. They mismanaged funds . Affinity has actually cleaned up our community making it more secure and apealing. Thanks to our HOA president Juan Ocampo working with the residents it is probably the best community in Florida City.
Excellent service Just moved in my approval process was simple Thanks to the Help of Maria and the whole staff I will recommend
Affinity Management to anyone. …
Had an issue with and called the office. Spoke with Rebecca, she explained the issue & helped resolve it.
Great company. Fast responses and very professional. It was really a pleasure working with them.
Grateful that Becky and Justin helped me they were kind and professional took care of everything for us thank you!!
Rebecca was extremely helpful, knowledgeable, and had great customer service.
This is the worse management company of all time. Beyond pure incompetency they are not professional and have a culture of lying. The office staff also struggles with basic English competency. The accounting staff looses checks regularly or …
A big thank you to Rebecca Borges for helping me solve my HOA fees issue she was very informative and helpful. Thank you
Rebecca was courteous, informative, and provided all requested information. Excellent service and response.
People is super nice, they know what they are doing. their customer service goes beyond expectations. totally recommend them.
I’ve been a homeowner at Toscana since 2003 when the community first opened. Since Affinity took over the community has been maintained and kept the best I’ve ever seen it. I feel that they do a great job in being involved with our HOA board members and listen to resolve the communities concerns and issues.
PLEASE AVOID this company. I will say it again, PLEASE AVOID. We are not sure how this company even got involved and now they are our master management company. They issued an increase of over $83 per month to each home owners. When we …
I just purchased this home in March, and there was an issue, in regards to charges from previous owner, that were being charge to me. Maria Morena was very helpful in getting everything straighten out. Thanks for all you help! Angelica Paz
Excellent customer service and care.
Ms. Becky Borges gave me an outstanding service. She resolved my issue immediately.
Very professional n I like the way I was treated
This company pretends to be helpful and understanding, but everything they do is exactly the opposite. They throw lots of “nice words” at you, but they don’t mean anything. Actions speak louder than words. Caveat Emptor. Look elsewhere for competent management.
Rebecca was outstanding and professional. She answered my questions and resolved my problem.
Rebecca was very helpful when I asked her information about the HOA rules and regulations (pet restrictions) at Sonoma at Doral.
By far the worst management company. I have been forced to work with them both in Miami Dade and Broward as they handle the maintenance of our residential community. They completely lack respect and customer support in addition to providing total inept maintenance of our common areas.
I have had the great opportunity to work for Affinity Management Services as an Independent Business Consultant and I must commend them on their exceptional hard work and professionalism. The passion for what they do and their commitment to …
If you are even considering buying a unit managed under this company , RUN. We’ve owned a unit for seven months and repeatedly call and email to no response and have still not even received gate access to our gated community. In seven …
I have had the opportunity to deal with Affinity Management Services for some time now. They are the management company for the Homeowner’s Association in the community I live in. I have had no complaints in the way our HOA is managed. The …
Rebecca was very patient, professional and friendly towards me. She was a big help.
I have gotten violation notices on my property that don’t belong to me. I just received a threatening letter about weeds in a flower bed. Yes you heard me right….WEEDS. I write to ask for an apology and guess what? I get no response. If your board decides to use them good luck to you.
Very friendly and patient. She was amazing waited on the phone to make sure i received the email.
I’ve worked with Affinity Management Services for many years and have seen first hand the amazing work they have done with their associations. The owners are hands on and you can see they truly care about their clients. I would recommend them on association’s with 125 units or more as that is their specialty.
Becky does a great job of getting the problems solved! Excellent customer service.
James Bennett
Mr. Pedro M. Garcia, Director Of Operations showed great initiative and interest by sending Homeowners an email offering his senior level assistance to Homeowners. He immediately replied to my email on several issues I asked him to look Into, and he will do so. Very proactive, great initiative, and great leadership!
The five stars are not for Affinity, as I have no experience with the company. They are for Maria Moreno in Affinity customer care – it was the very first time I contacted her for some help and she was helpful, and she answered all of my questions in the most professional manner.
Customer care was very helpful and answered all my questions. Also gave me the resources to accomplish what I needed..
I would like to thank Becky for her time in assisting me this morning and Resolving my issue great job Thank you Becky👍🏼👍🏼 …
I had been shopping around for a condo, and have had a roller coaster of experiences with my exchanges with sooooo many management companies. The process of applying for the condo association, requesting a condo questionnaire, etc..I could …
I have the unfortunate luck of living in a complex managed by Affinity. Professionalism and efficiency are not a priority of this company. I have called 4 times because my car was towed from my complex and each time I am told I will be …
After working with Affinity Management for the past ten years, I felt compelled to write a review for their exceptional service. They’ve been an organization that listens to our needs and finds a way to adapt. Most importantly the owners are always accessible and willing to help. I couldn’t be happier to have them on my team.
I have tried multiple times to get their AR dept to correct my account and they are not only rude but the lack of professionalism and accuracy leaves a lot to be desire. Not a company I would recommend because of such bad experience I’ve …
This company is totally not responsive, I have left lots of messages, no call back. When I call them, they hang up on me. I would definitely NOT recommend this company. Zero stars
I am a Mortgage Broker and have to call HOA all the time. Most of the people I tal to in HOAs are grumpy. Albany, was such a great experience. I recommend any Condo association looking for great customer service for their co-owners or tenants, call Affinity Management Services.
The absolute worst. WORST. They are, however, great at mismanaging. The owner couldn’t even look at me when addressing me in conversation. They suggested I leave my clients with no condo approval & I had to argue and push for it. I got my …
Happy to get a helpful real person that took care of my inquiry and got resolution quick, complete, and detailed. …
I’m Delia Fernández, realtor with One Stop Realty , I was working with Rebecca, she was very professional and helped me about a big confusion about association application …
Rebecca was very helpful and made sure to make sure my issues were resolved.
Affinity Management has provided my community wonderfull management from their manager to their regional they are proactive vs reactive and always responsive. You can always count on the Affinity team to be transparent. Hard to find in …
Rebecca had all the information I needed very professional and will be getting transferred to her from now on…
Very professional and fast. I called and spoke with Ebany and she was so efficient and nice. I would definitely work with them again.
Rebecca was professional, and went the extra mile to answer all my questions and address my concerns. She is a great asset.
It’s impossible to speak to someone. I have been calling for 3 weeks trying to get an issue resolved and when someone does answer its a “we are working on it, it will be done today, call me back.” This was last week, today is Thursday and …
Very professional and courteous. Any request is always responded in a timely manner. Thank you Affinity & staff especially Justin! You all are wonderful and your hard work is much appreciated.
I still haven’t gotten back Ku deposit, I have called, emailed and not one response. I believe they have decided to keep my deposit. They are thieves!! They have stolen our deposit that was just to be held in order for the move in and move …
Great service , and quick responses within a day .
Thank you Rebecca for assisting me and being so sweet and welcoming
Albany Milan was a great person during the phone call. She went beyond my expectation to resolve the question I had. Thanks a lot Albany!
I give this company 5 stars, Prycila the Office Manager is a remarkable individual. Very knowledgeable, diligent and courteous. I can’t compliment her enough, she was respectful and open minded with the goal of obtaining a resolution …
My association has been working with Affinity for few months now and my board and I are very impressed with what we’ve seen so far. They’ve been incredibly diligent, responsible, and very proactive with their efforts to protect our …
Albany at Affinity Management has excellent customer service. I wish everyone would treat customers like her. Thanks again for all your help today with a closing.
Sold a house and moved and they were given copies of all documents in mid 2021. They are still trying to bill us. We’ve spoken with them several times, been hung up on, and told this issue had been corrected only to start receiving invoices again this month. This needs to be corrected.
From my own investment and professional perspective the condo business is not easy at all. Somehow, this company has done an excellent job in building a great accounting and administrative team, that excels in professional competency and …
Affinity Managment Services has exceptional service.
It’s a company you can count on and give you all the information you need.
They are straight forward and don’t go around the bush, I prefer a company being …
Becky was very helpful. She answered in detail all of my questions.
Rebecca was very helpful, patient, and quick to respond.
Rebecca Borges is very professional. She help me in everything I needed and answered all my questions in a very professional manner. Thank you Rebecca, we need more people like you.
Rebeca was very professional and friendly!!!
Love her actitud and professional actitud.
Simply the best 😊 …
I have had to call this office over 20 to 30 times in the last 2 years, not once can I say it was a pleasant experience. Extremely Unprofessional. Their customer service skills and professionalism is LACKING. They will not answer the phone …
Rebecca went well beyond my expectations, assisting me resolve an issue with my property during the Christmas/New Year holiday week. Thank you very much.
Spoke with Becky at Affinity that we were changed over to this new management company and she was very patient and professional helping me today. Looks like a good start with this company. Thank you!
To be honest, this has been my far one of the worst management teams ever. Since, I moved to my apartment I remember I called to request for a the building garage controller it wasn’t until 2 months later that I received the controller. I …
Rebecca Borges was knowledgeable. She was able to walk me through the entire process in detail. …
Terrible experience with this property mngt for my community Cambridge Park. They were bullies and forgot that they serve the community and its owners. They are a nightmare. Terrible management
Rebecca at Affinity Management was very helpful in answering my questions regarding my account.
This is our third year with Affinity Management and, as president of Townhomes of Country Village, I could not be happier. …
it’s good company. Although the responses are slow, their site for paying is not complicated. You speak with real people. Not a computer
Rebeca’s response was smooth and straightforward, nice and resourceful!
Thank you!
Rebecca is very professional, knowledgeable and was very easy to work with. She resolved all my issues
What a nice experience dealing with Affinity. I have dealt with other management companies in the past and my experience has been horrible..but not with Affinity…I received outstanding customer service and a sincere willingness to help from Rebecca @ Affinity….Thank you Rebecca!
incredibly incompetent. minus stars if possible. any 4 star reviews must be from the mgmt themselves. honest reviews are all 1 star.
never return calls or emails. if you get them on the phone they promise to get …
If I could do a HUGE MINUS review I would. I don’t think they even exist. Don’t know what the deal with this “company” is , we have been making all our monthly payments, we have provided proof of assessment payment paid in full by …
After having an issue for nearly 4 months, after letters, telephone calls and emails, I was able to call again today, 10/1/2021. After speaking with Becky, the problem was remedied in just a few seconds. Thank you Becky for listening, for …
I feel that both Becky and Marianne Rae We’re very helpful in this difficult time to get our paperwork transferred over and into the system.
We left off with Marianne Rae Telling me verbally as well as sending me an email …
She treated me very well, quickly and helped me with my doubts. Thank you so much for being so kind.
Rebecca provided outstanding service and took care of a billing problem from the past. She is a class act. Thank you maurice a satisfied customer
Rebecca was responsive and listened carefully to my issue. She worked diligently to answer my questions and resolved the problem within minutes.
Rebecca was very professional. She exceptionally handled my concerns with regards to my HOA account. She was very patient and very resourceful. I’m happy with the service she provided.
Rebecca was very helpful & understanding & told me not to worry my account will give me an answer the beginning of January. She gave me Peace of Mind. Thank You. She’s An excellent worker.
The reason this is 4 stars and not 5 stars is the wait to get to talk to someone. I called once was holding on for quite a while then was hung up on. I called back and waited again for a good bit before I got to talk to Rebecca. While dealing with Rebecca she was very helpful and knowledgeable.
Rebecca was great she helped me throughout the whole process
Great Customer Service … Becky was quite helpful and a sweetheart
Great team work and very responsive. Becky and Justin from the main office went above and beyond to help me clear an accounting issue. Property Manager, Jessenia, was also very helpful and diligent.
Never answer their phone. Never return messages. .Country Village hired the worst
Thank you for always take care of us, helping when needed and be so nice always. God bless you.
Becky was the best! She helped me with my account issues. She was very patient and answered my many questions! Very professional a complete pleasure! Thank you for everything.
I am a resident at Drake Tower and had a water/flood issue in my unit from the one above. I explained the problem to Becky at Affinity and she was extremely helpful in directing me to the proper people to insure the issue is resolved and documented. Becky is an excellent and efficient employee and it was a pleasure working with her.
I contacted Affinity and Recived an agent by the name of REBECCA who and I will add was OUTSTANDING with assisting me with my concerns, very detailed and patient. Rebecca walked me through what I needed to do and made sure I had all information I needed. Great Customer Service!!!
Extremely shady. Their manager for my condo allowed the Wind Insurance to lapse and didn’t tell the board. No one ion the building right now is insured and they didnt know it. Condo office mngr doesn’t answer the phone or emails. , nor does Affinity Manager at corporate office.I just lost a sale because of this. DO NOT USE THIS COMPANY!
I had made a double HOA payment by accident and I reached someone right away that assured me that it would be used next months HOA. The person seemed knowledgeable and reassuring.
It was easy ti contact and get information thanks to Rebeca she was very kind and helpful
This company is completely unresponsive. My condo switched to a more organized and well managed company. In the meantime, Affinity continued to withdraw money from my checking account, which my bank confirmed, after I told them to stop. …
Rebecca Borges has been the most helpful and pleasant person to deal with she truly has made everything so much easier and seamless Thank YOU!
Community Artesa:
The management company is horrible because the landscaping company come once a month. All garden looks abandoned. …
Great customer service ! Easy to work with and great follow up.
I had the pleasure to spoke with Mrs Rebecca she’s such a good helper and a care person. She’s so proactive to solve my concerns.
Rebecca was hospitable, detailed and a pleasure to talk to. Thank you for making the transition to our new home a little easier.
Becky has been amazing. She remembered that I needed some help with accounting department with an HOA issue from the first time we spoke a few weeks ago. She was friendly, understanding and personally took the time that the issue was …
Excellent communication. Solved my problem in a professional manner…
I just spoke with Rebecca Borges and she was wonderful. She resolved my issue with my homeowners association payments and was so pleasant and eager to help. Her expertise was welcome relief!
If I could give ZERO stars I would…and I never write reviews. But I felt that everyone has to stay FAR FAR away from this company. …
I called into their office to follow up on a payoff letter for my Seller. They were very responsive and solved the matter very quickly. It was very refreshing to have a Property Management company that answered the phone and resolved the issue.
I was very satisfied with Rebecca’s prompt response and follow up to my concerns. She was very helpful and informative.
Ms. Borges conducted herself in a highly professional level. She listened to the description of my disagreement and agreed to research my case. After reviewing my case, we came to terms and the issue was resolved, favorable for both sides. Great work!
Becky is fantastic. A wonderful and professional attitude. She followed up as promised and was completely positive and thorough with her assistance. She is a great asset to the Affinity team.
Excellent customer service. Super nice and very helpful. She help me resolve my issue
Becky responded to my email and called me within minutes of me sending an email. She was kind professional and helpful. Affinity is lucky to have her. It was a pleasure speaking to Her. She is very knowledgeable and will go the extra mile.
Becky has been amazing with me and has helped me through the whole process with the association. She is very friendly and very professional
My experience with Affinity Management Services has always resulted excellent customer service but I have to acknowledge that Emily Duran has been a pure joy to interact with. She is very professional and well written. I cannot put into …
Had a bad experience innitially but they fixed it which i can appreciate! Special thank you to Rebecca for fixing my issue and putting me in contact with my new HOA.
Rebeca was very professional and helper.
My first time in comunication w /company.
Thankyouuu!
excellent customer service, I spoke with Rebecca Borges and she resolved all my inquiries in a few minutes with a high professionalism level, also she speak English and Spanish.
So far so good. Excellent customer service. Easy to reach them, they explained my situation accurately.
Great service and reliable management company. Rebecca was amazing.
Quick and kind response from Rebecca she was Knowledgeable to solve our concern regarding the new set up card to pay automatically
I live in Cambridge Park at Oakland Park with Affinity Management service is managing. Parking has always been issues in this community since day one. With that said this company has came into this small community and enforced parking …
I called many times and always get help with any questions.
I believed is Sabina her name , she is the best.
Than you!!!!
This is company is the worst and I’m 100% sure that the only positive reviews are fraudulent. Everything has been a nightmare with them from the building management to the inadequacy of their staff to answer the questionnaire properly …
Rebecca was extremely helpful and resourceful. Very polite and took time to explain and helped me get the correct info needed for my situation.
Rebecca is the best person to help you out! Please ask for her! She is so kind, down to earth and she can help you out! I wish there were more people like her!
My parents have been home owners at country village HOA for over 30 years and their dues had never been late till recently. My father is 84 and has a hard time managing online bill pays and the quarterly due was late for the first time, I …
Service is great and speady every time. Becky was extremely helpful and patient when explaining the proper procedures and information when an issue came up. One of the best!
Rebecca was excellent to work with. She was concerned when I shared with her the problems that needed to be resolved. She also went the extra mile to confirm that I had all of the information regarding the issue that I brought to her attention. Thank You Rebecca and thank you Affinity Management.
The staff at Affinity Management have been very friendly and responsive to my needs. I can speak for Las Vistas condos in Doral which is one of their properties, it is kept really nice and clean. They are currently renovating Las Vistas and …
Affinity management in charge of Palm Breeze in Homestead, is absolutely the worst, cheapest, laziest management I have ever had to deal with. I have been waiting for 4 months to have a tree removed from an adjacent empty house. I’m a …
Beware when dealing with this company as an HOA. I was required to submit a security deposit to the landlord and to the HOA in order to lease a property at the groves of Venetia. I’ve since moved from that location and was cleared by my …
Rebecca from Affinity was extremely helpful and took care of my needs in a timely matter. So happy that I have such a great property manager! They are amazing!
I spoke with Ms.Beckie this morning regarding a concern that I had about my account. She was so kind and she had such patience. I wish every encounter with a person who is responsible to answer questions could be as nice. But, I imagine Ms. Beckie is like this always. She is a credit to your organization.
I was pleased with my results after having. an issue with my bill! They got back to me the same day ! Thank you ! I hope sending them the money that I owed will straighten out my issue ! Thanks again
Becky at Affinity Management was excellent. She was hospitable while troubleshooting our unique situation. She has outstanding knowledge of operations and was able to provide a fast and easy solution. She went above and beyond!
The team at Affinity is working to ensure a smooth transition from
one HOA management team to another. I needed a solution to a recent problem on a Friday late afternoon and they promised a follow up call and resolution. …
I was having an issue with an approval for my client and closing approaching in 4 days, i decided to look up CEO on linkedin as a miracle shot. Well, i was pleasantly surprised to get an email from one of the representatives within 10 …
Professional, patient and knowledgeable…Customer rep “Becky” provided the gold level standard of service through her excellent ability to communicate HOA fee structure and payment policies. Most importantly, she did not hesitate to answer all of my questions and concerns with step by step responses. Thank you!
Affinity lacks total control of the HOA. They have authorized the Board President Gerri Davis to hang out at the Vineyards Clubhouse during the day scolding at Residents. He lacks leadership, professionalism and communications skills and is …
I called Affinity to express confusion about a late charge I received and Becky helped me. She was extremely helpful and showed empathy towards making sure I understood the process which is the reason why I received the late notice even …