Agua Special Utility District was created in 2005 to provide drinking water and sewer collection services to its customers in Hidalgo and Starr County. … See more
Is there a way to file complaints with the county or something they need to replace most of there employees starting with the person in charge of this freak show.
Minus 5 – so expensive and sewer is changed 100% base of water usage, I wish we had like electricity services that we can get different companies to sell the water,
I bought my lot 8 months ago and I didn’t need the service till today and they tell me that the account from the previous owners is still active and I have to pay late fees and the minimum charge for those 8 months that I have owned the lot, how stupid is that
Worst service ever!!!! They installed new water meter no water pressure!!! Sewer as expensive as water bill!!!
The most expensive water company in the Valley… Need to investigate this company and employees something is very wrong here!!!
Horrible customer service!!
It doesn’t even deserve the one star rating!!
I was waiting in line for more than 30 minutes!! then someone answered and said …
They don’t and won’t work with you. Had a bill of 200+ on water for a small home with two people living in. We had fixed any leaks and they charge to have someone check and everything. Me and my partner went to go talk to see if anything could be done cause it was absurd. We still ended up paying it all.
I don’t understand why people complain about no online service. I do all my request, payments, and other needs online. Maybe people just don’t know how to use the website. …
This water company takes a advantage of their customers. This is the second time in 4 yrs they send me a very high bill claiming I owe back pay. They replaced old water meter with smart meter in February and now claim I owe 1,200 in back …
This is by far one of the worst business I’ve had to deal with. They take advantage that they are the only choice for water supply I have and treat customers rudely and unprofessionally. This is the second time in 1 year that my services …
This is the 3rd time this happens ever since they did their sewer project in my backyard in 2021. Called to get it fixed 2 weeks ago. Im still waiting.
Terrible service past 4pm, we get it you want to go home but we are all busy people and that doesn’t mean you have to treat people rudely and with rush.
I have had some billing issues with them. I was supposed to be paperless with billing, but missed a month and got a hard copy in the mail that I was in arrears. Called billing and explained. Was told they were having problems with billing …
just received a $460 bill and i don’t even live in the area. The person that answered the phone stated that he didn’t know what happened, but couldn’t pull any info.
Water SUD don’t answer the calls, they don’t notify us when we are not going to have water at our home and it happens suddenly specially at nights. During the day it’s just too little coming out the pipes without pressure. This is happening around a month or more.
Does not notify customers of service interruptions. For several weeks at random times there is no water. On the rare occasion they answer the phone, I was told someone would check on why there was no service in the neighborhood and I would …
Terrible company, nothing is as they say. Setting up an account was terrible. Now auto pay doesn’t work as the Bill comes and no matter what auto pay is late and you get a disconnect notice. …
(Translated by Google) There is never water at night
(Original)
Nunca hay agua en las noches
(Translated by Google) Whenever I have had to go they are very friendly, very good service 😊 …
(Translated by Google) My clients from palmvien and mission always have problems with them …
(Translated by Google) Very bad service 😡 they take a long time and all because they are just in the gossip between them …
Awesome place
No online service# we live in the 50’s
Calling as soon as they open to make a payment only to be placed on hold and redirected multiple times.
Is there a way to file complaints with the county or something they need to replace most of there employees starting with the person in charge of this freak show.
They take forever to answer
Minus 5 – so expensive and sewer is changed 100% base of water usage, I wish we had like electricity services that we can get different companies to sell the water,
Ok. I forgot to pay my bill on time. But why does it take so long to get reconnect. My account is commercial.
Worse place ever! They never answer the phone call and they act like if they are super busy. Answer the phone ppl stop chatting!!
I bought my lot 8 months ago and I didn’t need the service till today and they tell me that the account from the previous owners is still active and I have to pay late fees and the minimum charge for those 8 months that I have owned the lot, how stupid is that
Worst service ever!!!! They installed new water meter no water pressure!!! Sewer as expensive as water bill!!!
The most expensive water company in the Valley… Need to investigate this company and employees something is very wrong here!!!
Always pay the bill through the phone, ladies are really nice and courteous
No notice was sent out to my home or email.
Horrible customer service!!
It doesn’t even deserve the one star rating!!
I was waiting in line for more than 30 minutes!! then someone answered and said …
They don’t and won’t work with you. Had a bill of 200+ on water for a small home with two people living in. We had fixed any leaks and they charge to have someone check and everything. Me and my partner went to go talk to see if anything could be done cause it was absurd. We still ended up paying it all.
No water service every afternoon, but they will send a water bill on time.
I don’t understand why people complain about no online service. I do all my request, payments, and other needs online. Maybe people just don’t know how to use the website. …
Very good prices. We’ll costumers service. Sometime I gotta pay by phone and everything it’s yust fine.
This water company takes a advantage of their customers. This is the second time in 4 yrs they send me a very high bill claiming I owe back pay. They replaced old water meter with smart meter in February and now claim I owe 1,200 in back …
This is by far one of the worst business I’ve had to deal with. They take advantage that they are the only choice for water supply I have and treat customers rudely and unprofessionally. This is the second time in 1 year that my services …
This is the 3rd time this happens ever since they did their sewer project in my backyard in 2021. Called to get it fixed 2 weeks ago. Im still waiting.
Terrible service past 4pm, we get it you want to go home but we are all busy people and that doesn’t mean you have to treat people rudely and with rush.
I have had some billing issues with them. I was supposed to be paperless with billing, but missed a month and got a hard copy in the mail that I was in arrears. Called billing and explained. Was told they were having problems with billing …
just received a $460 bill and i don’t even live in the area. The person that answered the phone stated that he didn’t know what happened, but couldn’t pull any info.
Water SUD don’t answer the calls, they don’t notify us when we are not going to have water at our home and it happens suddenly specially at nights. During the day it’s just too little coming out the pipes without pressure. This is happening around a month or more.
Does not notify customers of service interruptions. For several weeks at random times there is no water. On the rare occasion they answer the phone, I was told someone would check on why there was no service in the neighborhood and I would …
Terrible company, nothing is as they say. Setting up an account was terrible. Now auto pay doesn’t work as the Bill comes and no matter what auto pay is late and you get a disconnect notice. …