AimLoan was founded in 1998 as an Internet Direct Lender, committed to using technology to provide a lower cost, more convenient mortgage to our customers. Our system eliminates the mortgage broker and highly commissioned loan officer, the highest cost components of the mortgage process. We further reduce costs by utilizing automated underwriting systems and other technologies, and by lending in 49 states from a single location. AimLoan was founded by Vince Kasperick who continues to serve as president.
| Thursday | 7:30AM to 5PM |
| Friday | 7:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 5PM |
| Tuesday | 7:30AM to 5PM |
| Wednesday | 7:30AM to 5PM |
4121 Camino Del Rio S Ste 200, San Diego, CA 92108
“Brian Bailey was very helpful in answering questions and getting the process started. Jen Gordon kept the process going along smoothly.”
Great customer service with clear, precise answers. All aspects are good. From website to clear rates and cost to personal service. Great service from both Katy and Janice.
The rate and fees AIM offered was the lowest I could find anywhere around. Then their customer service and loan department were very friendly and answered all my questions.
I won’t use this company again or recommend this company to any friends or family. The loan officer with whom we worked seemed to not understand any questions we asked and repeatedly ignored information we sent to her (even when it was a direct reply to her request for said information).
They were all good about returning calls and emails-Kelly and Emilie in particular.
Their team, processes and systems were spot on! They honored their original terms and were quick and easy to close. Happy to recommend to friends & family.
Easy, great communication, great attention to detail. Great responsiveness when needed and email communication. Will use again for refinance or purchase in the future!
Used them for refinance, regular and jumbo loans. Excellent customer service team. Very responsive. With the lowest interest rate and closing cost.
Carol was very detailed oriented, extremely helpful and professional during the entire process. We kindly appreciate all her hard work and dedication.
Timely responses throughout the process. Very clear terms/fees and I felt the entire process was exceptionally transparent.
Kayla was fantastic in keeping me up to date at every step and made sure I had everything I needed at the right time to get my application complete
I really appreciate there quick response time and great service. I liked them so much that I used them when I refinanced another property a year later. Thanks for making everything easy and enjoyable 🙂
This place is a joke. Cant figure out what they need. Keep changing documentation requirements. This was a simple refi. Started in August still going. Don’t waist your time look for a different broker .
Great experience! All the people I worked with were prompt and professional. The rate was very competitive and as stated. We got it all done in about a month. Thanks!
Super fast process, very effective processing and communication, we were done with our refinance in under 30 days! Super impressed!
Nikita was an amazing professional and we so enjoyed working with her. She was very knowledgeable and prompt. Great service!
Bree was very nice, polite and knowledgeable. The service was very professional, from the 1st contact until the very end, always prompt in all responses.
Being that this was our first time refinancing our mortgage, it was really helpful that all communications were clear and prompt and that everyone involved was responsive and eager to answer our questions.
Great service. I was really impressed with the way they handled my refinance. The loan processor was very helpful and kept me updated in every step of the process.
Judy was a pleasure to work with and I requested her personally due to my experience with her on another loan. I would definitely request her again!
Wanted to close by specific date and it was achieved. Loan processor Luis Alvarado was prompt, courteous and always responded in timely manner to keep me up to date on the loan.
Each rep did their respective steps well. Thank you. This was the most transparent, the easiest, and the fastest mortgage I’ve obtained over 40 years of home ownership.
Jazmine was very prompt on responding to email questions and when something was needed was able to explain why and the timeline.
Every associate answered all my questions very thoroughly and were very polite and informative. I couldn’t have asked for a easier and delightful refinance experience.
Janel was helpful and quick. She took care of all needed documents promptly, answered all questions in the timely manner
All the associates at Vanguard who worked with me were very professional, helpful and friendly. They made it a lot easier for me to go through this process.
I was surprised when one of your associates updated me on an email that my property was reappraising at a higher value than my initial appraisal on my loan application and was discounted 500 dollars off my closing cost on my loan.
Tamanna was very professional and helpful. She was very patient with me when I wasn’t understanding a few things on the closing disclosure, taking the time to explain it to me and walk me through it.
Some of the best interest rates in the market and a very smooth refi process. I definitely recommend them.
Loan process is not convenient. The first step took 2 weeks with the person contacting you as they please. Days would go by. Now the loan processor waste time by asking questions that are answered in the bank transaction that is questioned and then will follow up days later on requested info.
All associates were very polite and personable. All were also willing to listen to what I wanted and needed and were able to promptly make useful suggestions and changes that needed to be made. Oh, and Great Rates!!!!
Kept me informed through every step of the process, patient in explaining and absolutely no pressure in any way. Went above and beyond helping me get an appraisal and I’m thrilled with the whole process and the savings it has given me.
Very positive experience. Sarah helped with mortgage refinance, provided updates on subordination loan with DCU.
Shana – Thank you for not taking no for an answer & fighting for me.
Sean – thank you for taking over while Sandy was out and for fighting for me …
Very satisfied with the AIMloan process. This was a much better process going through online compared to our previous mortgage which was in person that wasted few days of work.
I recently refinanced with AimLoan and had an excellent experience … I worked with Khola and Dominique and they are exceptional … I have checked a number of banks and AimLoan has the best rate/closing costs … I would definitely recommend them.
It is a good sign that I need to seek out a different company to work with when the pre-approval application does not even work correctly. Usually a pre-approval is to allow you to know how much you can afford to borrow before starting a …
Best online lender with competitive interest rates in America. I would love to recommend it highly! I have multiple loans with Aimloan.
The process was very easy and quick, the rate was unrivaled. The staff were fantastic and were always quick and prompt, even when my loan officer was out of the office everything was in place so that I was taken care of.
If you you are planning in buying or refinancing a house you better do it through AimLoan. They have excellent Customer service, the lowest rate and with out sharing any personal information you will be able to see their rates.
AimLoan rates were attractive, and reps Kendall and Bree were prompt, considerate, thorough, and pleasantly effective. A great team for online lending.
Just finished a home purchase with my buyers, where they picked aimloan.com as their lender to save few pennies. After dealing with different lenders for 14 years as a Realtor this lender goes on the TOP as the WORST lender I have dealt with. HORRIBLE!! Adding a respond….. The borrower thought you were HORRIBLE also.
Great experience. The steps were made clear. Any loan requires a lot of paperwork but the process of review was rapid. Quick close. Fine service arrangements.
Started with no problems and closed with no problems. AimLoan is the best I have ever used, cannot find the words to explain how truly happy I/we are with the service we received! Thanks again, Robert
We have used Aimloan.com many times and it’s always been great rates and a good experience.
Overall, I’m very satisfied with the process, quick response, updating me with the progress, rates, and professionalism of all Aim associates especially Judy. I’ll be returning to Aimloan for future mortgages!
I used them for a refinance. I shopped around and they were by far the best priced and most transparent lender. The process was smooth and efficient.
Kelvin was quick to respond, friendly, and knowledgeable. Incredible customer experience and the service was impeccable! I would highly recommend AIMLoan to friends and family.
“There was an error made on the closing documents that Lety took care of for us without costing us anything additional or changing our rates.”
Great company to work with!
Adele Nazario was excellent. Adele Replied to emails promptly and always kept me informed throughout the process, which was very fast.
Stay away. They ended up wasting my time for 3 months. Last minute, denied initially approved refi. Cost me thousands of dollars to go to a competitor.
refi’d with them 6 times over 6 years. Totally reliable, totally honest. Keeps me updated every step of the way. If your income is not complicated, you will never beat their rates.
The first person I spoke to, Tanya, put me at ease right away from the go. She was friendly, professional, and a joy to speak with. Everything went extremely smooth. I am very happy with the whole process.
From start to finish AimLoan’s service was superior. It always felt as though you were dealing with a friend. We highly recommend giving them a try!
Aimloan has been very patient with me as I’ve been having a terrible tough time with my divorce. Aimloan’s compassionate and caring staff helped me find a way to affordably keep my home during a difficult time in my life.”
Our buyer used Aimloan to fund their purchase and they could not close on time due to mistakes in loan documents and improperly calculated funding, pushing the escrow back over 1 week. Do not recommend this lender.
Cierra has helped me through the process of two refis with AimLoan. Both times everything went according to plan. I highly recommend this company for refinancing a home mortgage.
Janice was very patient waiting for me to have time to work on this. Sachiko and Judi were both friendly, professional, and responsive. You have the best website out there, I’ve been using it as my reference for years!
At first I picked them because they were located in San Diego (and the low rates), but I was able to do everything via online, phone and fax. They have the best rates without having to go through a middle man. They respond quickly and were …
We have used Aim Loan in the past to refinance properties. We used them on 2 home purchases and all went well. I would recommend them because they have good rates, they are responsive and they close on time.
I really want to thank Sloan and Kelly they are the best the easiest people to deal with they kept me informed Throughout the process very efficient I’ve been with them over four years this is my second refi with them I was able to get my …
I was very pleased that your staff answers the phone and/or called me back even to answer or listen to my concerns that had no merit! Victoria was great at helping me understand the process of online lender!! Transaction was exactly as advertised on their website! Highly Recommend!!!
Beth Tuskan was awesome. The best experience I have received recently in refinancing. I will recommend AIM loan to all my friends.
Everyone was great. Had a rushed loan during the holidays, and found an old lien on my property. April and team helped me navigate through to have that removed. Their Title Search company was great as well, Old Republic I believe.
AimLoan.com has handled 5 transactions for us. They always complete all tasks in an efficient, timely, courteous manner. We wouldn’t think of using any other company for these services!
Great customer service all around! The process was very straightforward and the people we worked with, especially Tiffani, were top notch. No hidden fees and the costs at closing were true to what was quoted to us. Thanks so much for all of your help!
Responsive to same day queries, allowing me to get docs underwriters needed. I respond within an hour and it was nice to see her reply back promptly.
The process was easy and quick. The steps were all very clear. As long as you get your documents in timely, it will all be smooth. It took just a little over three weeks. I appreciate their professionalism and good rates.
Aresi and Beth have been great! Aresi, in particular, was very patient with me and took extra time to ensure I was well informed. I am well pleased with my interactions with AimLoan’s associates! Thank you!
They were all very attentive, fast and helpful. I am grateful for your team!! What amazing work they do!! They made the process so easy!!
They found the best option for us, and Kylie and Marilinn worked hard to complete our application in 3 weeks. Outstanding service.
Not only the worst mortgage company, but arguably the worst run company in the world. Terribly unorganized, no sense or urgency, think the customers have unlimited time to make up for the companies mistakes. If you enjoy wasting you time and dealing with terrible customer service, this is the company for you.
“My loan processor Alonna took her time to explain each process to me. She emailed and called me back every time I reached out. Very professional and got the loan approved fast.”
The loss claim process at AIM is utterly disappointing. While all others in our neighborhood recently struck with a damaging hailstorm have all simply had their insurance claim checks endorsed by their mortgage companies within a day of …
I’ve worked with AimLoan.com now for 2 purchases, 2 cash-out refinances, 1 refinance, and 1 recast. They have been excellent for all my transactions and the rates can’t be beat.
If you are savvy and interest in your real estate in any form other than a vanilla “in my personal name” then this is not the company for you. You will spend weeks getting them all the information they request, doing the appraisal and …
Horrible, wish I could have given 0 stars. I am the listing agent, they were doing the loan for the buyer. First of all, they didn’t even tell the buyer they were ordering the appraisal. Then, they didn’t find out until 3 weeks into the …
“We were very satisfied our first time with you. Kelly and Bree are the dynamic duo! They are so great that we came back to you a second time, and once again we had fantastic service from Kelly and Bree. If the need arises we will come to you again!”
I have used AIM Loan probably 5 times total. The last 2 times have been a nightmare and the last 2 times were new purchases (as opposed to the first ones being a refinance) …
“We have done 2 refi’s through AimLoan. Irma Econom and Lashar Chapman were very available to any of our questions for clarification, we have worked with them before and feel we would come back again and we recommend them to our friends.”
Nikita was amazing. She went above and beyond to make both my sale and purchase transactions go smoothly. She came to work when she was super sick to make sure our closing happened on time. Rock star service!
I have bought and sold many homes during the course of my lifetime. After reading David Gitlitz’s review and the owner’s response, I would advise any prospective clients to stay as far away from this company as possible. When refinancing, …
Terrible experience. If I could rate less than 1 – we would. First understand that they use what they refer to as “automated underwriting”. If you have any hiccup at all associated with your credit report, (i.e., medical bills or other) …
Ridiculously efficient!
Morgan was our processor and it could not have been easier from start to finish. …
If you can find the same interest rate, I would say go somewhere else. I gave the seller an offer in September, with that was the pre-approval, the contract said that the closing would be on or about 60 days hence. The loan processor had …
I must state my dissapointment with aimloan. They would not process my loan application because my business received a $2K Economic Injury Disaster Loan (EIDL) from SBA. This is not a Paycheck Protection Program that other business …
Dominique Caldwell was my loan processor from the San Diego branch of Aim loans. She applied an extremely low level of customer service throughout the entire process. This includes multiple written emails regarding loan approval, an upfront …
My wife and I had an overall great experience with AIM Loan. Their rate was fantastic and working with them was as seamless as it could be. When I’m in the market for a home loan again they will be my go to.
Summer was extremely helpful in making the refinance very easy and fast. She answered all of my phone calls and questions. She helped to make the process very smooth.
The loss claim process was terrible!!! I required a new roof because of hail damage. The insurance company sends me the recoverable depreciation amount within a day of my uploading statement that roof was completed. AIM loan holds the …
Brianna Page answered all my questions quickly, and was a gentle guide through the entire process. Never pushy, always attentive. Her communication was clear and consistent.
Sogol was very patient and understanding when I wanted to try to get the HOA’s insurance company to give me the Certificate of Insurance with the proper verbiage without having to pay a fee for it. I was successful in doing so, but it may …
Aimloan does not respond to your questions. They provided me with two different lenders, and neither responded to my email inquiries. I do not recommend utilizing this company due to their lack of responsiveness.
If they ask for your credit card, do not give it to them. It will snowball into constant requests for more and more undisclosed fee. If they say they are “95% sure” the appraisal will not be necessary since the home is half paid off, you …
We had an unforseen family emergency during the loan processing timeframe and your associates were very understanding and patient with us.
It was a great experience using AIM for my cash out refinance. Sandy Tecson and Kendall Scott we wonderful to work with. I will definitely recommend AIM to family and friends.
Interest rates are excellent, but nothing else works.
Closing was bumpy and they kept asking for unreasonable documents toward the closing date, even though i had excellent credit and zero closing cost. …
Excellent customer service. Kourtney first made a very good impression with his friendliness and expertise. Aresi was also wonderful to work with and kept me informed the whole time. I would definitely do business with Aimloan again in the future.
Contacted them- I asked for a 45 day lock-they asked why I wanted that long. I said just to be safe. They were very pro-active in requesting information. I supplied everything within a day of them asking. Closing occurred in 3 weeks- very nice experience and low closing costs.
Your loan will not close on time. If you have any desire for a fast or on time closing do not use this company. I had used another online lender years ago and so I was comfortable going with Aim over a local bank. It was NOT worth the …
Yes, Judy had worked hard and long hours to make sure the loan can be closed before I go on maternity leave. Thoughtful, efficient and professional. Highly recommended!
I had a great experience with aimloans, I just finalized my mortgage last week and the closing attorney’s couldnt believe how low my rate was and the fact that I was getting money BACK at closing. The loan processor, Ileana, worked with me a lot to ensure I had the best rate and the closing costs made sense.
I have had three mortgages through them and am getting a 4th. They rock! Amazing rates and super fast at processing. The first loan officer I worked with was there 20 years, the second was there 8 years. Very knowledgeable staff!
As others have said, not a very reputable company. They bait and switch you with their desirable rates and “pre qualify” you, then snatch it right out from under you. After getting all required info to them in 2 days mind you, they would …
I’m a repeat customer. Not only did they offer a very competitive rate, but they were very easy to work with as well. I’ve already recommended aimloan to others and I had my parents refinance with them as well.
Without a doubt the most incompetent and horrible loan company you could ever choose. I will never use this company again. I will not recommend them to anyone. Not even to my worst enemy. …
Carly was very professional and followed up on any questions promptly, from beginning to end. I would definitely refinance with them again.
I have now used aimloan for 3 loans. I keep going back to them for their great rates and customer service. For the most recent loan, Judy was very timely (within 24 hours) in responding to my questions.
Our experience was great. Everything was done in a professional manner and was
handled very quickly. Mel Reyes always returned our calls immediately, as well as our …
I have just completed closing on one of my seven mortgages, all financed through AimLoan in the last 3 years. I have found that their rates are very competetive and the customer service is excellent! …
I recently refinanced a second home with them. It took over two months. I have 800+ credit, the mortgage is my only debt, and is <5% of my net worth. I have been a professional investor for decades, and in my opinion the majority of the …
Everything was great for the first couple of weeks and we were telling our friends about a great refi company we found. The last week was horrible and they seemed terribly uneducated about closing a refi in Texas and kept changing the …
I wish I have read below reviews before I apply with Aimloan. I went through exactly same or similar to many of below borrowers; slow and stressful process with delayed responses for many newly requested documents. They asked all sort of …
Two time customer with AimLoan. Both were great experiences. Closed within 30 days. Fast and clear communication between the closing agent, real estate agent and AimLoan. I will use them again in the future!
The appraisal took 3 weeks, the agent for Aim, Sydney Hogan was to extend my lock. She let the lock expire and market worsened. I am taking my business elsewhere.
The whole experience was positive. Everything Sarah, our loan officer did throughout the process, was consistent and pleasing. We couldn’t be more satisfied with AIMLOAN.COM
Great experience, low fees. Cierra was very prompt and helpful working with me mid-refinance when my car died and I needed to get a new one. Typically this is a complicating factor when one needs to apply for a new loan mid-refinance and AimLoan was helpful and supportive.
Love that the website showed straightforward information without having to share personal information. Everything went smooth…and you can’t beat their rates!!! I constantly tried to find something better and many loan companies could even get close to the rate they were offering. I have already recommend them to others!
I have chosen AimLoan twice, once in 2010 for a refinance, and just recently for a purchase. Both times I chose them because of their low rates, but both times I was blown away by their level of service during loan processing. During the …
I was looking for a cash out refinance and tried to do it through my current lender because I received great service from the lender when another lender turned me down for a purchase loan. However, the appraiser didn’t value my house …
I can’t say enough good words about AimLoan and specifically Stephanie.
We needed full loan approval to meet very short closing deadlines. She’ve made the loan approval process easier (it is a tough task, no matter who the lender …
I am in the process of refinancing my Loan with AIM Loans. My experience with AIM Loans is painful so far. Very unpleasant experience. Loan processor asks same question 10 times, want confirmation documents/proof from myself, my CPA and ask …
This is the second and last loan I will ever do with this company. The first one was bad. This one is intolerable! No customer service at all. My closing has been moved 3 times do to inaction from AIM loan. They can’t seem to get a …
“The turnaround time was better than expected! Prompt and courteous. Baylee was the best!” …
Lorenzo Gonzales in closing went above and beyond when I needed any information, it was reassuring. I can imagine he runs circles around most 🙂 Bethany in processing was very attentive too, I am sure she has a lot of volume but I always felt taken care of, great employees
Getting a loan closed on roughly 3 weeks. Finnegan was amazing and definitely commendable. We want to acknowledge the great work by everyone involved in all 6 steps.
Thieves ! This company accepted the money for an appraisal while having no intention of refinancing. I was refused a refund of the appraisal fee. My credit is “A” rated and each week AIMloan added an additional requirement before they …
AIMLoan was so much better and easier than I expected from a mortgage lender. Their rate on a VA loan began and stayed low. Their people were friendly, courteous and professional; immediately responding to calls with respectful assistance. Combined with the patience and perseverance extended to me, it produced good success.
If you need a home loan, look no further. This company performs flawlessly and works for you. Outstanding customer-centered service. Tamanna and Jessica were, in one word, outstanding. Jessica was incredibly helpful and patient in dealing with multiple moving closing dates caused by the buyer of our old home.
Professional Followed through with their quotes. Great explanations to questions Promptness from start to finish refi took 14 days. Fees lowest I found Will use them again
My experience was not horrible but didn’t get the package I was hoping for. I started out with a 4.0 rate ( no points) and a $700 lender credit. I had several unforseen expenses get added in along the way ( which I understand can occur but …
Trying to steal out house multiple deadlines with mixed costs and nothing mailed. Just email threats. You think u complied but new documents and new agreements 1 day apart. Rebecca kendrick
Be weary of Aim’s very low advertized interest rates. This bare bones online company has issues and was not able to close a very routine loan that likely would have been a snap for most other lenders. …
Caitlin S double checked loan criteria to see if appraisal could be waived to save time. Luis A kept me informed with timely requests for additional documents where needed. Did not receive excessive requests for documents during underwriting either.
Currently have a loan through them…wanted to refinance and save 4 years which would of saved me 4 years and cost me no more than $50/monthly. Never been late on a payment to my knowledge in 6 years, have been in business 22 years, and …
I do not recommend this mortgage loan company.
They have a very poor communication and you’ll get email from 6 different people about your process. …
The speed with which Brian got my preapproval letter out made all the difference for me to get my offer accepted and he helped me navigate the maze to unfreeze my credit. Amy also worked diligently with all the outside vendors to get the …
Our loan processor Sarah was very communicative and informative, something that was missing in some of our previous applications. She kept in constant communications and endeavored to keep us informed through our entire process. Thank you!
From the very beginning all the associates were very timely in their responses. I feel associates tailored all the responses according to our loan very well. They were very thorough in obtaining necessary documents. I don’t really think they could have done any better. Each of them were “great.”
Liem Nguyen, the loan processor was amazing and I enjoyed working with him.
The president of the company, Mr. Vince Kasperick is down to earth and a man of …
This is our second refi with AimLoan. The first one being around 2009 so they have been doing this for a while. Great rates, no problems, no hiccups. Customer service was highly responsive and got back to me right away. I would definitely go for a third refi with them.
I just finished a refinancing a new home with AIM Loan. I was one of their first customers back in 1998 and this was the 9th time I have financed with AIM. Every time I’ve worked with them they just keep getting better. I’m always impressed …
“Bianca was very accessible and very quick to reply to any questions I had. I was a little hesitant to use Aimloan the first time 5 years ago. They were wonderful. It gave me full confidence to use them again this time too. Great Rates, great service!”
I have completed 3 loans with this company which all have gone smoothly and I had no complaints until my attempt at a 4th loan. I however will never use them again and tell everyone that I can not to use them. I recently attempted a 4th …
I unfortunately have had a terrible time with our loan officer. Although we qualify she continued to make mistakes that needed corrected. We have been waiting over a week for her to even get back to us. We have since moved on to quicken …
It’s impossible to choose one thing that I liked most. – Kendall & Bianca went above and beyond. I worked with Bianca the most. She is such an asset to your company. Amazing service and very quick. I never had to leave a message. My calls …
I saved a bunch of money by choosing AIMLOAN. The process was pretty easy. The only part I didn’t like was their document upload center doesn’t allow you to see what you’ve already uploaded. …
AIM Loan consistently has the best refinance rates when I’ve searched multiple websites and they always have the lowest fees from what I’ve seen. Everyone we dealt with throughout the process was very quick to respond to emails/questions we had.
Worked with Jay S. and Erik J. mostly. First part was easy since I had all my docs ready to go. The middle had a little delay but not nothing major. There wasn’t much of a hassle and Erik/Jay were quick with the responses once I found …
Recalculated the loan and payment amount after asking about rolling the closing costs into our mortgage. I was absolutely 100% satisfied with the entire process! Wouldn’t change anything! I received calls in the evenings from Emily as to …
I refinanced my home in Washington State. The process was painless and quick. Jacob helped me through each step and was patient (this was my first time refinancing). I chose Aimloan because the rate was the lowest, and I was pleased to find out their team was very fast and responsive!
I was pleased with the AimLoan process. Transparent and a lower rate than my bank was offering. They kept me posted on the progress of the loan processing. I had to inquire about the appraisal appointment but it was arranged quickly after my inquiry.
I had a great experienced with AIM loan. I was skeptical at first (never done any refinance or mortgage over the internet before) but they came through. My loan closer Sheema Ahmood was awesome. She was helpful and professional. I had 3 …
I liked the fact that I was kept informed about where I was in the process; I received numerous emails stating which stage of the process my loan application was at and what to expect during the next steps. We closed our loan on time and …
My recent experience doing a refi was pleasant, professional, and convenient, as expected. The difference with AimLoan.com is that their fees are much lower than most competitors to the point that they could easily change the math in favor …
Update: Nothing shows good character more than owning up to a mistake and fixing it. AIM loan fixed the problem even though both closing company and loan company were pointing fingers at one another. Much appreciated! …
I’ve originated five loans with aimloan (three purchases and two refinances) and had a great experience every time. Their loan agents are incredibly responsive and do a great job of keeping you informed. They are always my first choice and I recommend them whenever the subject of home buying or mortgage rates comes up.
Great direct lender not subject to the new Fannie/Freddie fees on mortgages. However, they will only originate for CA located properties. Their online quote process is efficient and accurate. What you see is exactly what you get. …
“Always willing to talk through questions and not pushy. Kourtney was great. I never felt left hanging or ignored. Process was easy and email updates from Andrea were excellent. I saved thousands over competitors without endless haggling or being shuffled through sales people.”
I did a VA refinance through AIM. Was skeptical I could get good service through an online company, but was pleasantly surprised. …
We have used Aimloan multiple times already and always received unbeatable rates and top notch service. We especially like that we are made aware of each step of the process via email updates. They are very philanthropic, as well. I would not hesitate to recommend Aimloan to everyone.
I sold my house on March 17, 2020 and still have not received my escrow balance refund. Everything I read says they have 20 business days to send it but since they sent to my old address they say they now need to wait 60 days to reissue it. …
Avoid this company at all cost. This is first time I’ve written a review about anything online but the amount of pain and time spent that I’ve endured has left me no choice. AimLoan put my mortgage account into forbearance against my …
All of the people I dealt with at AIMLoan.com were effective and highly responsive. Katrina and her team stayed on top of things and the transaction was smooth and hassle-free.
Betty, Summer, and all were very helpful. A very smooth transaction. I have refi’d with AIM 3 or 4 times now, wouldn’t hesitate to do so again. Special kudos for full rate quotes on the website, makes it easy to check back often and easily compare rates, incentives, and terms.
At first the experience was good, my loan officer was knowledgeable and professional. the loan processor on the other hand was not good. she didn’t follow up ever and she sent the same emails over and over requesting the same documents over …
I’ve done 2 refi’s with AIM. Both times I shopped other lenders, and AIM had the best rates and costs. Both closings went smoothly, in our home at our convenience, and closed in a few weeks. Their online portal makes delivering required …
Very disappointed in how long the process is taking and last minute requests for items from the 2nd TD lender. Loan was scheduled to close on 11/23 and now I am being asked for a form that states I am not in forbearance. I provided my last …
All the associates I worked with were great; however, I can’t say enough wonderful things about Tiffani Barthelmes. She went above and beyond and completely exceeded my expectations. I would work with her again in a heartbeat and will 100% …
I would highly recommend them. They are very nice people. My loan processors Erica and Angie were just fantastic. They very courteous and had a lot of patience in answering my queries. These guys are pretty fast too in processing the loan …
Great refinance experience. All team members were professional and our refinance process was completed within just 2-3 weeks with the best interest rate and the term we were looking for. Would highly recommend this company for any mortgage/refinance needs.
Everybody at Aimloan at every step was wonderful. Particularly Sarah Agay. Sarah was prompt, professional, courteous, efficient, never disappoint. I have refinanced with Aimloan several times. From staring application to funding usually takes only 21-30 days. Would not hesitate to recommend to friends and family
This was an outstanding loan experience with no marketing fluff. The initial process was straightforward and professional, the communication throughout the process was accurate and timely, and the closing and signing was efficient and pain-free. Thank you – we will be doing more business in the future.
While everyone has been nice & the fees are transparent that’s the only positives. My husband & I are still trying to complete our refinance that we started around June 25th. If not for our weekly & now almost daily emails we wouldn’t be as …
It was a great experience dealing with AimLoan. The assistance of Sandy the loan processor was phenomenal she kept me advised the entire way through the process. Their rates were significantly lower then any other lender I looked at is there closing cost were by far the lowest.
I had a terrible experience with Aimloan. Communication with the production manager Kelly Hanninen was extremely poor. By the time I got lucky to get a hold of her 2 weeks after my online application I had to close my application and apply …
Timing seemed important and AIM representatives did a great job of reminding and politely pushing to keep things moving along the process. For the tedious requirements needed, the AIM team did a great job getting us through it.
What a great contrast to Quicken. AIMLoan treated me professionally, and didn’t hit me with any surprise charges/fees/cost, actually coming in about $300 LOWER than their original Loan Estimate. And that LE was about $3000 lower that …
After researching several mortgage loan companies to refinance my home, I found AimLoan and was pleasantly surprised to discover that they offered the best mortgage rates on the market. …
Rachel was extremely friendly and found answers to questions I had quickly. Janel was very responsive and moved my loan through fast. Very smooth process. My loan closed in 18 days!
After weeks of evaluating loan refinance estimates from lenders such as Rocket Mortgage (the most expensive!), Breeze (low cost but unresponsive), Lending Tree (also expensive) and several other in between, I found American Internet …
Initial phone call with Tyler was very positive, encouraging, and re-assuring. He was very professional and personable! From start to finish, I KNEW our decision to re-finance our home with AIM Loan was the RIGHT decision and we were in good hands!
We’ve used AIM Loans 4 times over 10 years and they have always delivered under a tight timeline! Very timely and professional service; great continuity through Loan phase and doesn’t matter where you live! We’ll use them again for our next home! Reasonable fees, great to work with – don’t hesitate!
Excellent rates that you can view anytime without providing any personal info. Just go to their web page. …
My main complaint is that AIM loan is extremely slow about responding to customer emails on their website. It would take them at least a month to reply back or I would not hear from them at all. I left a review about this on their website …
Best company! Immediate responses to our questions, pretty much the lowest rate and lowest cost we found and excellent customer service! Did not have to speak to anyone, everything was done through email (which we prefer) and through their …
Everyone we interacted with were so friendly & helpful. They were always very prompt with responses. It was overall a very simple, straight forward process with very regular updates as to where in the entire process we were. …
I just did my third (maybe fourth) loan with Aim Loan over the last 10+ years and the service is extremely consistent! Associates respond extremely fast, provide clear answers to all my questions, and are beyond helpful! The communication …
I am revising my review, the problems I had were were no fault of AIM but rather my insurance and servicing companies. I have had a couple loans through AIM and the process is straight forward, well communicated and excellent customer service. I would use them again without question.
This is an update from my wife’s review. Aim replied with empty apologies and have not yet fixed their issues. …
Repulsive. This company hit my credit and then did not contact me for two weeks after I applied even though they said they would contact me right away. Meanwhile the points and fees:rate went up almost $3000. My credit score was over …
Being from South Alabama, I was very skeptical of a CA based business with the cheapest rates on the internet, but decided to give it a shot. I am really proud that I did. Having bought and sold several houses, this was by far the easiest …
I have nothing but good things to say in regards to this company. I first used them when refinancing my home in order to get rid of the PMI that was costing me close to $2,000 wasted dollars a year. They beat out four other large corporate …
I was referred by a friend to AIM. I compared and found they offered me the best rates. I decided to go with AIM and everything went smooth. No issues throughout the whole process. They responded to every one of my emails and voice calls within 24 hours.
Aim Loan has been extremely easy to work with and very efficient. I was referred to them by a friend for my primary mortgage and I just refinanced with them too. The agents( and especially Lety) are extremely friendly and easy to reach when …
From beginning to end, all the folks at Aimloan were the best we could have hoped for. They came highly recommended and we got to experience why. Courteous, thorough, responsive, professional all the way. Having heard of other peoples …
I could not have been happier with my choice to work with AimLoan. Their interest rate was the most competitive along with the lowest closing costs. It truly paid off to shop around and find AimLoan for me. I did not use a realtor and this …
They have the best rate and they will do their best to get your loan closed. We had such a great experience with the loan officer and the loan closer during our recent refinance. They are very responsive and have good coordination within …
For a real estate business I’m involved with, we have closed dozens of loans in the past few years but didn’t see this one coming. I helped my boss applying online after hours. He electronically signed all the docs including the estimated …
Over 15 years ago, I had refinanced my primary residence with Aimloan and that was a positive and satisfactory experience due to their low rate, fees and efficiency. …
I found Megan and Iliana to be highly professional, very responsive and very knowledgeable and communicative. I chose to refi with Aim after shopping around and determining that I was getting the best deal possible with the least hassles right where I was. It was smooth sailing and I am grateful for that! Thank you AIM.
We purchase/re-finance/cash-out our current house for three times during the past 10 year; all very happy with the efficient processes. Next time will still be AimLoan.
I love this loan company. By far and away the easiest and best mortgage loan experience I’ve ever had. AIM Loan goes out of their way to service you and keep you in the know. In addition to this, they bend over backwards to service any …
Horrible company to deal with. Every time I call, I spend an hour on hold. My loan should have been out of deferment in February and they still can’t get the paperwork correct. Everyone who works there including supervisors are utterly incompetent and only make false promises. Stay away from them.
I started refi on 6/3/21 and signed closing papers on 6/23/21. Aim did a great job of keeping me informed and up to date on the process. My Loan Processor Cherelle Lewis was outstanding. Great company to do business with, convenient and easy.
Rosi P
AimLoan was great to work with! They not only had the lowest interest rate but they helped us throughout the entire process. They were friendly, professional, and were available to answer any questions we had. The person that met us to …
I initially went with AIMLOAN because their website was one of the only sites I could find accurate rates and an accurate refinance calculator without having to enter all of my personal info. What I found on the calculator was accurate for …
Olivia, my loan processor, was absolutely amazing! She was always quick to respond to emails and I never had a problem reaching her by telephone. I loved the transparency of dealing with AimLoan.com. Fees are clearly detailed up front …
I used AIMLOAN for our original refinance a few years and just recently refinanced again because the rates are so low this year. It’s always a smooth and easy process. Best part is that you can customize each part about your loan (length, points, escrow account, etc.) and it’s fast. Highly recommend.
I had zero problems with the loan process. I appreciated the upfront fee structure and the loan processor was great. As a mortgage servicer, AimLoan has been horrible. My property taxes and homeowner’s insurance were both paid late. I paid …
AimLoan has excellent rates. Our loan processor, Robert, was absolutely fantastic to deal with. He communicated extremely well – answered all emails/questions promptly, explained everything clearly, and always kept us apprised. He dealt …
We had an excellent experience with our mortgage refinance with Aimloan.com. We had a credit issue that other banks/lenders would not work with, but Aimloan.com did. And they did at a lower interest rate and cost than other banks/lenders. They were very responsive to any questions we had.
Initially went with AimLoan because they offered me the best rates, but was pleasantly surprised at the high level of customer service. Everyone I worked with was very responsive ( usually answering my emails or phone calls in under an …
AimLoan far exceeded my expectations every step along the way. They were extremely efficient and prompt. And they gave us a much better loan than any of their competitors. Will definitely recommend them to others.
We are having to lock in a new loan rate because of our loan processors incompetence. We had to sign the same initial loan 4 times because she was not able to set up the papers correctly. Other papers have been requested with minimal …
I actually had a question after settlement, it was regarding money I thought may be owed to us. My contacts researched and in fact a sizeable refund was due. We were very happy that they took the time to look into the tax laws of our state.
At first I was approved, a couple of days later I wasn’t. I decided to go with Guaranteed Rate they offered me a better rate and they work fast.
I have another property with Aimloan and decided to refinance again this time I …
This was our third time using AimLoan.com. We first went with AimLoan.com back in 2004 when we purchased our home. Great service and overall a great experience. In 2013 when the rates were really good we decided to refinance to get a …
This is my 7th Finance/Refinance and AIM was the best experience so far. They also have competitive rates and will show you the prices of all of your points options up front. There is no bait and switch. Their website is great. Its …
Low cost, but you get what pay in terms of customer service. On closing day they said they were having difficulty verifying my employment. Really, you had to wait until the last day to tell me when you had weeks to perform this task? The …
My experience was great throughout the process and I cannot thank Krysta Peterson (loan officer), Cherelle Lewis (loan processor), and the AIMLoan team enough. I truly appreciate the flexibility in getting the closing date extended due to …
I wholeheartedly would NOT recommend this company for a refinance. They lure you in with a low upfront quote (with a hard pull mind you) and then switch you up to a different pricing model with an excuse that they can’t offer the original …
We recently refinanced our home with AIM loan and we were very pleased with the entire process. From beginning to end, it was straightforward and simple. We’ve dealt with many other banks and AIM Loan far surpasses them all in every …
I have used Aimloan.com on three separate occasions and have become more impressed with each experience I’ve had with this company. The customer service of this company has also improved greatly since my first mortgage with Aimloan more …
I decided to refinance our mortgage with AIMLoan based on their very competitive interest rates and fees and a promise to close within 30 days. I was impressed with the quality of customer service and rapid responses throughout the …
Aim did a great job on my refinance. better rate and quicker close than the big 3 banks. Thanks to Marlene, Nancy, Anna, Kelly and Sami it was pleasure speaking with each of you. …
I worked with Emilie from Aimloan and she did great job not only being very responsive but also following up quickly with her colleagues to get the loan process moving. Highly appreciate and will certainly consider coming back for my future loan needs!
I appreciate that Sabrina would take my phone call and she knew who I was and quickly accessed my file. She was extremely good at her job and was the best part about the loan. I felt very good about my rate and even better about the overall cost of refinancing. By far Aimloan had the best interest rate.
The folks at AimLoan.com are true professionals. We strongly recommend them. This is our second refinance with them. They are efficient and competent and very friendly and helpful. If you have a question, just ask. They always responded to …
From beginning to end AIM loans is fast, courteous, responsive and professional. I have used them numerous times and this last time was no different. Took a little longer than usual because of the huge amount of refi’s going on presently, …
Arianna was my loan processor and was very accessible and was great to work with. My loan officer that I’ve worked with several times left the company in the middle of the process, but Susie Gates took over and was excellent and took care …
AimLoan was fantastic – our loan processor was on top of every step and actively reached out to us to give updates and ask for information. She made the process very easy for us during a stressful time And the rate was the lowest we found.
AimLoan is the best mortgage company I have ever worked with hands down. I was even in mortgage business for many years and would use over any “friends” in the business. Their online rate quote tool is the best. Lists everything you need …
I started with another company and after 6 months of submitting documents 3 times and speaking to 20 different people with 20 different email addresses. I said enough is enough. I turned to Aim Loan and they finished everything in less …
I worked with Chelsea and before that with Kendall and very satisfied with the team. I dont like phone conversation and the team worked all communication through the email which was perfect. The fact that pricing is competitive and given …
I am a normal person. I usually get enthusiastic about things like rock concerts. To me – writing a glowing review of a lender is like writing a glowing review of a laundromat. …
Something has happened at AIM recently and their service has become almost unusable. We started a refinance process on 3 rental homes almost 90 days ago, and we’ve yet to close. They continue asking for documents. We sent several items …
I was very impressed by the level of communication. Whenever I emailed a question, I received a quick response. From applying for the refinance to closing was just over 30 days. The AimLoan staff was awesome to work with! My final closing …
Probably the best and easiest refinance I’ve done. Website is the most forthright in fees and rates are better than most. Extremely efficient in getting loans done quickly. I think mine was about 2 weeks and I was signing papers. Very quick to answer questions as well.
We had a great experience with AimLoan. They walked us through the process, and when we had a couple of difficulties along the way they were on top of them and helped resolve them quickly. We also liked being able to electronically sign …
Aim Loan failed to pay my property taxes which resulted in my utility district almost turning off the water to my home. We had to pay this on our end as well as a $500 late fee to keep our water on. I have made multiple phone calls that …
Fourth time using AimLoan . I got a 2.35 percent rate (15 year loan) last year. They’ve always made everything super smooth and easy. I hope they continue to be the best mortgage loan company for a long time to come . …
I recently re-financed through AIM and all went smoothly for me. Recommend their platform for very easy origination process! Did not have to talk to a loan agent until I was able to confirm my rates after uploading some information online. …
Erica was the best! AIM offered me the best rates, costs and overall loan package. I was missing several months of income due to pandemic, but remained employed the whole time. The AIM underwriters went above & beyond looking at my …
Their customer service isn’t always great. That probably depends on the Loan Officer you get. So it’s a crapshoot…
Not sure if it is incompetence, but they had crazy requests for a simple …
I have been a AIM loan customer for 10+ years. I recently sold my house (August 2021) and there was an escrow payment that was due to me. The escrow payment was in the 4 figures – so not a small amount. …
Beth and Dan were amazing! They were able to rush my loan through to closing before my rate lock expired even with other 3rd party delays along the way! Amazing service, transparency from the beginning, and I would highly recommend AimLoan to anyone looking for a great deal and experience! Very satisfied customer!!!
The loan process was fine. The error came at recording. They recorded my lien twice and now they are making me jump through hoops to correct their mistake. I started the process 2 weeks ago and they are telling me it will take another 20 …
I’ve never seen a mortgage company like this bad! How on earth, you’re still in this business? Their customer support is a joke. I tried to call other customer service phone numbers that they have thinking that i might get my questions …
So, I was approved for the government HAF Program. The Michigan government program (MIHAF) has sent AimLoan a payment since September 29, 2022. It takes about two to four weeks for the payment to be posted into the eligible account. It’s …