My mom going to get airfiber tomorrow a technician is coming by tomorrow there were going to come by today at 2:30 they he never show up I think he forgot to come by today I think he will come by tomorrow
i love airfiber i would love to get them again they were faster and good for gaming on ifan sports network and streach internet game central thoght ifan sports network and good for facebook too and watching video faster it is faster then centurylink
I’ve only had them for a couple months and the internet has gone out a few times in the evening when Im actually home from work. It can be a pain. I hope the service gets more consistent.
Thanks again for the time and effort spent at the house locating the service. Friendly staff and a company that went up and beyond to help service us. Not to mention the Internet service we are receiving. Great Company.
Very good internet and cheap!! Love it.. Very good customer service!! Been late a few times and they are very understanding!! But internet is not slow it is great haven’t had any problems at all. We have a lot of devices because we have kids and it doesn’t slow the internet down. Thanks guys!
We have had two accounts with them for two years. One personal, one business. Excellent product and service and I’m not throwing money to a huge oligopolist. The prices are excellent too!
Poor customer service. Didn’t seem interested in helping, or getting a new customer. Must have already met monthly quotas. I live in Superior not far from their office.
I think you should refund or prorate your customers this month. I can understand some outtages or tech difficulties on occasion but I really don’t understand what exactly we are paying for recently. At least update the recording or post something.
They were disgustingly rude to me. Nope, this isn’t my real name, and I never used profanity or called names like they’ve claimed other reviewers have. They’re just jerks when they feel like it. I tried to pay my bill with them several …
The reviews here are not a good way to decide as to whether or not this company is good. You know what I like about airfiber? Theyre fast. They are cheap. They are reliable. And now they scored some serious points with me by telling rude, …
Air Fiber did a site survey before installation to ensure acceptable coverage. Excellent customer service and fast internet access- very pleased with service. Highly recommend.
Been with Air Fiber for 3 plus years and have always had a great experience with the reliability, service and internet speed that I signed up for!! I would recommend this internet service to anyone.
Used this company for 3 years in Superior, WI and had great success with them. Wish they could expand to other areas in the Northland, I would keep using them! They’re affordable, they’re a local business, and I’ve had nothing but great customer service from them. Would recommend to anyone!
Shawn, the guy you get on get phone, is a complete jerk. First, he slows down your speed after you use a certain amount of data, then you call to ask why it’s so slow and he calls you names and swears at you. I let the contract run out, …
Its ok when it works…just ok. However, it likes to drop off at random times, usually morning and late afternoon. It’ll slow down to around half a mbps on both upld and dnld, and then randomly come back up. They recommended a new router …
I was considering AirFiber depending on the speeds offered as I am looking for 500 Mbps+ wasn’t sure what they offered since their site is pretty bare bones. But reading these reviews I must say I am far from impressed. Shots taken at …
Airfiber was excellent, then about a year or so ago they showed up unannounced to change my antenna from a 2Ghz to a 5 Ghz and aim at an antenna which is further away. They could not get connected to the new antenna so they put my old …
The internet worked great for a year or so, nothing but connection/speed problems the last couple of months that they constantly blame my devices and usage for – thought there were no limits but he always points out how much data I HAVE …
So when I first got air fiber i wasn’t exactly happy with them, it kept getting shut off. After I called a few times i was told I could set up an auto bill payment, which solved my issues with that. Everybody who says that the internet they …
I have better cellular data with AT&T than they have internet. Very poor service and very slow internet. Was told to replace my router to increase speeds and did but it didn’t help. After bringing it up, they told me to pay more money for …
Just terrible, terrible customer service. They don’t show nor call to postpone when they say they will be there. Just no show. When you call again, it is impossible to get a confirmed repair appointment. “We’ll see if we can get to it …
Got the Internet for my business and I love it! I was offline once, emailed into them and left a voicemail on a weekend and had someone get ahold of me promptly.. Turns out I screwed up the cables when I swapped my router (whoops) Otherwise …
Horrible customer service and retention! Refused to accommodate me after botching my install when moving, I had to make special arrangements for them to fix the issue and it only worked for a day after still having to restart upon getting …
We are in Fredenberg Township 15 miles north of Duluth. Our choices are limited to Century Link DSL at 1.5 MBPS for download or Air Fiber. We recently switched to Air Fiber because they offered 12 MBPS. The cost was about the same per …
Not one to go out of my way to write a review, but I must say I am very upset with this local business. When I first contacted AirFiber I was looking to switch to a local company in my area to help grow the community I live in. The staff …
I was planning to rate at 4 stars. (This is not your normal contract people) If for some reason you need to move job related or otherwise they will charge you your remaining time….. Careful what you sing up for. Video streaming became …
My boyfriend and I have Air Fiber in our apartment and frankly, I’m surprised at all the negative reviews. We stream a lot of Netflix, have multiple devices connected & have never had a problem with service. We’ve been shut off for late …
I live a mile away from the tower and our service still blows, internet is down at least twice a day for hours at a time. Which is frustrating considering my wife works from home and is constantly having to call and ask why we have no …
Customer Service has improved. Still unable to even use unless I use Fire TV and I have newer smart TV’s. No help in solving problems. They blame my devices. I’m stuck with them for a year. Mistake on my part.
Excellent customer service. You get the same information every time. Set up an appointment within days of talking with them. Workers arrived on time and were very courteous. Got me up and running and the speeds are as promised. No more …
AirFiber Inc. Superior, WI offers a wireless solution which I thought could rival the big guys (Charter Spectrum). Unfortunately I was locked in for a year. I went running back to Spectrum after that year. The service was intermittent, …
This is what I have to use at my office. Cuts out ALL the time, sometimes for days on end. My charter at home is faster and more reliable. Many times have to bring work home to send files to clients because Air Fiber is slow or cuts out …
when it works, it works great. have found myself feeling confused about data usage caps/ different pricing for different amounts of data (as seen in responses to other reviewers) since when inquiring about service I was told they had two …
My internet is still out yet again!! Happens all the time. Sure they answer the phone but seems like nothing is getting done. It goes out mostly at night and weekends. Perfect!!! They used to be good. Wonder what happened.
I have been an Air Fiber customer for about a year. I couldn’t be happier. Their service works a bit differently than most. It is similar to satellite service but the communication actually stays down lower. Before commiting to service, …
Requires contract
Screaming fast internet provider!
Great service
Okay service. That’s all I have to say about that.
rip off
Internet doesn’t work half the time
Do not use them. You’ll regret it.
Never worked as they said it would
They need an on call technician to help with after hours problems
Good service
Great service. Prompt and able to speak with locally.
Great internet service and works all the time.
For an internet company I find it odd there isn’t a online option for bill paying or service disruptions.
Thank you for attending to my service request so quickly!
When you lose Internet and you will you can call him but you will never get an answer back ever
Best and most reliable internet you can find around. Bill doesn’t fluctuate
The Internet works awesome and their service is very quick when needed for some wirong configuration!
My mom going to get airfiber tomorrow a technician is coming by tomorrow there were going to come by today at 2:30 they he never show up I think he forgot to come by today I think he will come by tomorrow
i never i had this service but i know i would love it becuase my mom friend has airfiber and my mom has airfiber at her work
Have had excellent service and never an issue with my internet connection.
Best Internet at the lowest price. No ridiculous extra fee’s, no data caps. No long holds to speak to someone LOCAL.
Never had issues with service !!! And staff were friendly !! Thanks Todd will be getting in touch again ..
I’ve been with airfiber for 5 years now. The customer service is great and I’ve never had issues with the internet. Very happy with airfiber.
i love airfiber i would love to get them again they were faster and good for gaming on ifan sports network and streach internet game central thoght ifan sports network and good for facebook too and watching video faster it is faster then centurylink
I’ve only had them for a couple months and the internet has gone out a few times in the evening when Im actually home from work. It can be a pain. I hope the service gets more consistent.
Thanks again for the time and effort spent at the house locating the service. Friendly staff and a company that went up and beyond to help service us. Not to mention the Internet service we are receiving. Great Company.
Very good internet and cheap!! Love it.. Very good customer service!! Been late a few times and they are very understanding!! But internet is not slow it is great haven’t had any problems at all. We have a lot of devices because we have kids and it doesn’t slow the internet down. Thanks guys!
We have had two accounts with them for two years. One personal, one business. Excellent product and service and I’m not throwing money to a huge oligopolist. The prices are excellent too!
Poor customer service. Didn’t seem interested in helping, or getting a new customer. Must have already met monthly quotas. I live in Superior not far from their office.
I think you should refund or prorate your customers this month. I can understand some outtages or tech difficulties on occasion but I really don’t understand what exactly we are paying for recently. At least update the recording or post something.
They were disgustingly rude to me. Nope, this isn’t my real name, and I never used profanity or called names like they’ve claimed other reviewers have. They’re just jerks when they feel like it. I tried to pay my bill with them several …
The reviews here are not a good way to decide as to whether or not this company is good. You know what I like about airfiber? Theyre fast. They are cheap. They are reliable. And now they scored some serious points with me by telling rude, …
Air Fiber did a site survey before installation to ensure acceptable coverage. Excellent customer service and fast internet access- very pleased with service. Highly recommend.
Been with Air Fiber for 3 plus years and have always had a great experience with the reliability, service and internet speed that I signed up for!! I would recommend this internet service to anyone.
Used this company for 3 years in Superior, WI and had great success with them. Wish they could expand to other areas in the Northland, I would keep using them! They’re affordable, they’re a local business, and I’ve had nothing but great customer service from them. Would recommend to anyone!
Shawn, the guy you get on get phone, is a complete jerk. First, he slows down your speed after you use a certain amount of data, then you call to ask why it’s so slow and he calls you names and swears at you. I let the contract run out, …
Its ok when it works…just ok. However, it likes to drop off at random times, usually morning and late afternoon. It’ll slow down to around half a mbps on both upld and dnld, and then randomly come back up. They recommended a new router …
I had another internet provider before and was very disappointed. Airfiber is way better and their customer service is top notch! Thank you! …
I was considering AirFiber depending on the speeds offered as I am looking for 500 Mbps+ wasn’t sure what they offered since their site is pretty bare bones. But reading these reviews I must say I am far from impressed. Shots taken at …
Airfiber was excellent, then about a year or so ago they showed up unannounced to change my antenna from a 2Ghz to a 5 Ghz and aim at an antenna which is further away. They could not get connected to the new antenna so they put my old …
The internet worked great for a year or so, nothing but connection/speed problems the last couple of months that they constantly blame my devices and usage for – thought there were no limits but he always points out how much data I HAVE …
So when I first got air fiber i wasn’t exactly happy with them, it kept getting shut off. After I called a few times i was told I could set up an auto bill payment, which solved my issues with that. Everybody who says that the internet they …
I live out of town, and its Airfiber or Century link (1.5Mpbs)
Airfiber works OK – far better then century link. I just wished it wasn’t always …
I have better cellular data with AT&T than they have internet. Very poor service and very slow internet. Was told to replace my router to increase speeds and did but it didn’t help. After bringing it up, they told me to pay more money for …
Just terrible, terrible customer service. They don’t show nor call to postpone when they say they will be there. Just no show. When you call again, it is impossible to get a confirmed repair appointment. “We’ll see if we can get to it …
Got the Internet for my business and I love it! I was offline once, emailed into them and left a voicemail on a weekend and had someone get ahold of me promptly.. Turns out I screwed up the cables when I swapped my router (whoops) Otherwise …
Horrible customer service and retention! Refused to accommodate me after botching my install when moving, I had to make special arrangements for them to fix the issue and it only worked for a day after still having to restart upon getting …
We are in Fredenberg Township 15 miles north of Duluth. Our choices are limited to Century Link DSL at 1.5 MBPS for download or Air Fiber. We recently switched to Air Fiber because they offered 12 MBPS. The cost was about the same per …
Not one to go out of my way to write a review, but I must say I am very upset with this local business. When I first contacted AirFiber I was looking to switch to a local company in my area to help grow the community I live in. The staff …
I was planning to rate at 4 stars. (This is not your normal contract people) If for some reason you need to move job related or otherwise they will charge you your remaining time….. Careful what you sing up for. Video streaming became …
My boyfriend and I have Air Fiber in our apartment and frankly, I’m surprised at all the negative reviews. We stream a lot of Netflix, have multiple devices connected & have never had a problem with service. We’ve been shut off for late …
I live a mile away from the tower and our service still blows, internet is down at least twice a day for hours at a time. Which is frustrating considering my wife works from home and is constantly having to call and ask why we have no …
Customer Service has improved. Still unable to even use unless I use Fire TV and I have newer smart TV’s. No help in solving problems. They blame my devices. I’m stuck with them for a year. Mistake on my part.
Excellent customer service. You get the same information every time. Set up an appointment within days of talking with them. Workers arrived on time and were very courteous. Got me up and running and the speeds are as promised. No more …
AirFiber Inc. Superior, WI offers a wireless solution which I thought could rival the big guys (Charter Spectrum). Unfortunately I was locked in for a year. I went running back to Spectrum after that year. The service was intermittent, …
This is what I have to use at my office. Cuts out ALL the time, sometimes for days on end. My charter at home is faster and more reliable. Many times have to bring work home to send files to clients because Air Fiber is slow or cuts out …
Pro’s
– Great Value and have never had to call to “negotiate” price increases as many have experienced with other providers. …
when it works, it works great. have found myself feeling confused about data usage caps/ different pricing for different amounts of data (as seen in responses to other reviewers) since when inquiring about service I was told they had two …
My internet is still out yet again!! Happens all the time. Sure they answer the phone but seems like nothing is getting done. It goes out mostly at night and weekends. Perfect!!! They used to be good. Wonder what happened.
I have been an Air Fiber customer for about a year. I couldn’t be happier. Their service works a bit differently than most. It is similar to satellite service but the communication actually stays down lower. Before commiting to service, …