Wait time is sucks…really disappointed ..i would suggest to go somewhere else instead of here.i wait total 5 hours.i would never go back even emergency.
It’s impossible for one man to see as many as they schedule , more doctors needs to be in this office. Instead of making patients wait three to four hours.
Wait time horrible been here since 115 for a 2 pm appt was put in another waiting room and still waiting to be seen front desk very polite but back office horrible job! Very Un polite!
Sending us to collection agency without billing for three months with the charge of $200+. Come to the office and was told the Office Manager was fired. They said whatever I was billed must be paid. File complaints to Georgia State Medical Board.
Well very upset with this place
First they need to be organized an be everybody on the same page
I order contact lenses they told me that take one week an after two weeks i …
The wait times are so long you wait hours to be seen and there are so many employees in the office just walking around either talking or doing nothing at all every single time we have a visit we are always the last ones to be seen and the …
They have you sit in a waiting room for over an hour. Finally when you get to the back the technician talks to you for about 5 minutes if that and takes you to sit in yet another waiting room for another hour or 2. This place is not child …
Came here for my 3 year old son, and they really took care of him!
They were patient, explaining everything to him and took their time with him!
Highly recommend going here.
My Vocational Counselor sent me here once back in March of 2018. One of the doctor’s said I borderline glaucoma when I know that can’t be true. I’d stick with Emory from now because idk what they were doing.
Absolutely the worst! Run away from here. I took my daughter here back in Nov or Dec 2014. There is a little room for children to watch TV while we waited. My child and little sister were in there. I was watching them from a chair directly …
My expeeience was top notch. I came in for my 1st appt and became a lil ill. I am a diabetic and my levels dropped. I explained to the receptionist and she immediately got a nurse. The nurse got me crackers andum juice then she checked my …
I am a new patient at Akstein Eye Center yet they treated me like I had been a patient for years! The front desk staff at check in was very polite and helpful. GREAT CUSTOMER SERVICE. I was seen right away, and the technician I spoke with took the time to answer all my questions and concerns.
The office staff is very pleasant. Dr. Akstein is awesome! He really knows what he’s talking about. If he makes a suggestion it’s in ur best interest to take it
I had a 10:45 AM appointment this morning. When I got there the waiting room was full. I asked at 11:15 how much longer it was going to be and was told 20 minutes tops. At 11:45 I walked out. They overscheduled and expect you to wait for the convenience of the doctor. Go somewhere else
The service is horrible! Wait time 4hrs appt was at 230, a big mess,front desk people are so rule, never again at this place. The Dr.was very rude and nasty,I would never go there he couldn’t touch my dog with a attitude like that …
Front office was very slow because they didn’t know how to handle a Workers Compensation case. Once I finally got in the back the staff was very friendly. Dr. Ricardo Akstein was great! I would definitely recommend the Akstein Eye Center.
Extremely long wait time. Arrived at 3:00 for a 3:15 appointment. After an 90 min wait, my daughter still wasn’t seen. Poor scheduling. After asking about the wait, I was told she’s next and they move fairly fast once she’s called back. I …
Dr. Akstein is a great doctor. My entire family goes to him and have excellent results from the surgeries that he has performed. Yes, I agree the wait is often long but it is worth it to get the best.
I had a horrible experience at this center also. I completed all of my paperwork that I received in the mail, arrived 15 min early to my appointment and waited for almost 2 hours to be called back to wait in another room to see the doctor. …
The wait is horrible. Make sure you have no plans on the day of your appointment. My son had an appointment for 10:15am and we didn’t leave out of there until after 3pm and that wasn’t even the eye exam.
Came here for my 2 year old as this place was listed for Kids Eye Doctors. Appointment was at 10am. Did not walk out till 1:15pm. Not kid friendly at all. Do not bring your toddler here! The lady who put the drops in my child’s eyes set the …
Great care! Dr Akstein truly takes the individual time needed for his patients! He enjoys what he does. I am an RN, I feel I have been in great hands. Wonderful staff!
Very unprofessional. My daughter had an eye appt. I called to confirm first the lady say she thought that it was yesterday then she found the appt. For today. However, she say states that amerigroup had been having problems when they bill …
The wait time is very long. My appontment was at 11:00am. When I got here the waiting area wasn’t full so I didn’t expect to be here that long. Long story short its 3:00pm and I still have not been seen by the doctor. I think I will find a new optometrist.
Wait time is ridicious. Average time in office is about four hours. My husband had cataract surgery in June and his problem has gotten worst. We are going to request another facility. The staff and doctor are nice but office is a one man deal.
Very courteous front office and reception staff.
A bit of a lengthy wait, but understandable; my time with the techs and doctor was not rushed and I was given focused attention as apparently all patients are. …
This was my second scheduled appointment, I filled all my paperwork out the first visit I rescheduled they were taking too long and the second visit everything was scanned paperwork filled out, appointment was scheduled for 11 here it is …
I rate Dr Akstein 5 stars because of the care that he gave me. The wait time is long but my eyes are worth it. Dr Akstein didnt rush when it was my time. He were thorough and precise. I were afraid of surgery because I only have 2 eyes …
This is not like other eye care clinics. You have to come in about 2-3 times before you can get your prescription, then come back to get frames measured. Some front staff is nice. The doctor is rushed and not very friendly, speaking ill …
I thank everyone who kept me in your prayers. Both surgeries went very well and in a matter of weeks I will receive my new eye glasses for reading only. My vision otherwise is now 20/20 in both eyes and I praise God for his guidance of the …
Staff is very nice. Dr Akstein however is not. Most visits he was curt and rushed. Three weeks after surgery I was still having pain. He “didn’t see anything” and denied my symptoms. Even yelled at me, something a doctor should never do to …
When I went in, the wait for the initial visit wasn’t too bad, but the check up two weeks later was very long. It seems they overbook their schedule, but all of the staff was very nice and respectful. …
The front desk staff was unprepared. There was an issue with my daughters insurance card ( but not really) once everything was sorted . Her appointment was scheduled for 1:30, it’s 3:06 …
Originally went there to get glasses for me and my daughter and they delivered. I also wanted to get my eyes checked as my eyes had been watering. At first, Dr. Akstein told me it was my eyelashes growing backwards and plucked them. This …
Very unprofessional, this is ridiculous seriously… My mom been waiting here for 2 hours !! And she still hasn’t seen the doctor yet ! We got here at 1:00 and it’s now 3:00 I wouldn’t recommend coming here !
It is absurd how this place not only still requires all patients to wear a mask, but also will refuse to see you if you don’t come in wearing one. I was not opposed to wearing a mask during the height of the pandemic but it has subsided …
This is horrible my mom waited for almost 2 hours she arrived way before the appointment! This is unacceptable!
This is insane ! Just too pick out glasses ! How do I get in touch with whoever …
Terrible weight time
Very very very bad
This place is amazing and very accurate
If you have eyes, then Akstein is the place to see
Out standing service all the way around
Been waiting for my glasses for 2 months, still waiting even now, just bad
Great Doctor and staff!
Wait time is sucks…really disappointed ..i would suggest to go somewhere else instead of here.i wait total 5 hours.i would never go back even emergency.
Make sure to clear your schedule!! You will be there for more than 3 hours.
Good dr and friendly staff. Only complaint is wait time.
Nice friendly staff, pretty quick in and out from the clinic, and pretty knowledgeable!!!
My visit was quick and easy. I will recommend others to go visit. Very clean and well kept.
Very professional and staff is very nice. Dr. Ak stein is awesome!!!. Would recommend to everyone.
They take 4 hours to take us in for the appointment.
I had a problem with my eye. Walked in and was seen the same day. The service was great a very friendly atmosphere.
Everyone in the office was very courteous and helpful. They did not hesitate to answer any and all of my questions. I will definitely come back…
It’s impossible for one man to see as many as they schedule , more doctors needs to be in this office. Instead of making patients wait three to four hours.
Wait time horrible been here since 115 for a 2 pm appt was put in another waiting room and still waiting to be seen front desk very polite but back office horrible job! Very Un polite!
Wait time is ridiculous. They sit you in a room waiting on the doctor to see you. Visit was well over 2 hours.
Ridiculously long wait time. You won’t see a THE doctor for at least 1 1/2 hours after your scheduled appointment time. But don’t be late!
Sending us to collection agency without billing for three months with the charge of $200+. Come to the office and was told the Office Manager was fired. They said whatever I was billed must be paid. File complaints to Georgia State Medical Board.
They NEVER answer the phone EVER
Dr Akstein is a 5 star doctor but you have to wait an hour or more before being seen.
Dr Akstein – 5 stars
Wait time – 3 stars
Extra long wait time. I arrived 30 minutes before my appointment and had to wait for 2 hours before seeing a doctor.
Well very upset with this place
First they need to be organized an be everybody on the same page
I order contact lenses they told me that take one week an after two weeks i …
The wait times are so long you wait hours to be seen and there are so many employees in the office just walking around either talking or doing nothing at all every single time we have a visit we are always the last ones to be seen and the …
They have you sit in a waiting room for over an hour. Finally when you get to the back the technician talks to you for about 5 minutes if that and takes you to sit in yet another waiting room for another hour or 2. This place is not child …
Came here for my 3 year old son, and they really took care of him!
They were patient, explaining everything to him and took their time with him!
Highly recommend going here.
#1.) The Staff members were not very “Warming”,with their “Customer”-Service Skills” at all.
#2.) There was a bit of a wait to be seen. …
My Vocational Counselor sent me here once back in March of 2018. One of the doctor’s said I borderline glaucoma when I know that can’t be true. I’d stick with Emory from now because idk what they were doing.
He is a good doctor and very helpful just need to work on some of his staff at the front desk not approchable at all
Absolutely the worst! Run away from here. I took my daughter here back in Nov or Dec 2014. There is a little room for children to watch TV while we waited. My child and little sister were in there. I was watching them from a chair directly …
My expeeience was top notch. I came in for my 1st appt and became a lil ill. I am a diabetic and my levels dropped. I explained to the receptionist and she immediately got a nurse. The nurse got me crackers andum juice then she checked my …
I am a new patient at Akstein Eye Center yet they treated me like I had been a patient for years! The front desk staff at check in was very polite and helpful. GREAT CUSTOMER SERVICE. I was seen right away, and the technician I spoke with took the time to answer all my questions and concerns.
The office staff is very pleasant. Dr. Akstein is awesome! He really knows what he’s talking about. If he makes a suggestion it’s in ur best interest to take it
I had a 10:45 AM appointment this morning. When I got there the waiting room was full. I asked at 11:15 how much longer it was going to be and was told 20 minutes tops. At 11:45 I walked out. They overscheduled and expect you to wait for the convenience of the doctor. Go somewhere else
The service is horrible! Wait time 4hrs appt was at 230, a big mess,front desk people are so rule, never again at this place. The Dr.was very rude and nasty,I would never go there he couldn’t touch my dog with a attitude like that …
Front office was very slow because they didn’t know how to handle a Workers Compensation case. Once I finally got in the back the staff was very friendly. Dr. Ricardo Akstein was great! I would definitely recommend the Akstein Eye Center.
Extremely long wait time. Arrived at 3:00 for a 3:15 appointment. After an 90 min wait, my daughter still wasn’t seen. Poor scheduling. After asking about the wait, I was told she’s next and they move fairly fast once she’s called back. I …
Dr. Akstein is a great doctor. My entire family goes to him and have excellent results from the surgeries that he has performed. Yes, I agree the wait is often long but it is worth it to get the best.
I had a horrible experience at this center also. I completed all of my paperwork that I received in the mail, arrived 15 min early to my appointment and waited for almost 2 hours to be called back to wait in another room to see the doctor. …
The wait is horrible. Make sure you have no plans on the day of your appointment. My son had an appointment for 10:15am and we didn’t leave out of there until after 3pm and that wasn’t even the eye exam.
Came here for my 2 year old as this place was listed for Kids Eye Doctors. Appointment was at 10am. Did not walk out till 1:15pm. Not kid friendly at all. Do not bring your toddler here! The lady who put the drops in my child’s eyes set the …
Great care! Dr Akstein truly takes the individual time needed for his patients! He enjoys what he does. I am an RN, I feel I have been in great hands. Wonderful staff!
Very unprofessional. My daughter had an eye appt. I called to confirm first the lady say she thought that it was yesterday then she found the appt. For today. However, she say states that amerigroup had been having problems when they bill …
The wait time is very long. My appontment was at 11:00am. When I got here the waiting area wasn’t full so I didn’t expect to be here that long. Long story short its 3:00pm and I still have not been seen by the doctor. I think I will find a new optometrist.
Wait time is ridicious. Average time in office is about four hours. My husband had cataract surgery in June and his problem has gotten worst. We are going to request another facility. The staff and doctor are nice but office is a one man deal.
Very courteous front office and reception staff.
A bit of a lengthy wait, but understandable; my time with the techs and doctor was not rushed and I was given focused attention as apparently all patients are. …
This was my second scheduled appointment, I filled all my paperwork out the first visit I rescheduled they were taking too long and the second visit everything was scanned paperwork filled out, appointment was scheduled for 11 here it is …
I rate Dr Akstein 5 stars because of the care that he gave me. The wait time is long but my eyes are worth it. Dr Akstein didnt rush when it was my time. He were thorough and precise. I were afraid of surgery because I only have 2 eyes …
This is not like other eye care clinics. You have to come in about 2-3 times before you can get your prescription, then come back to get frames measured. Some front staff is nice. The doctor is rushed and not very friendly, speaking ill …
I thank everyone who kept me in your prayers. Both surgeries went very well and in a matter of weeks I will receive my new eye glasses for reading only. My vision otherwise is now 20/20 in both eyes and I praise God for his guidance of the …
Staff is very nice. Dr Akstein however is not. Most visits he was curt and rushed. Three weeks after surgery I was still having pain. He “didn’t see anything” and denied my symptoms. Even yelled at me, something a doctor should never do to …
When I went in, the wait for the initial visit wasn’t too bad, but the check up two weeks later was very long. It seems they overbook their schedule, but all of the staff was very nice and respectful. …
The front desk staff was unprepared. There was an issue with my daughters insurance card ( but not really) once everything was sorted . Her appointment was scheduled for 1:30, it’s 3:06 …
Originally went there to get glasses for me and my daughter and they delivered. I also wanted to get my eyes checked as my eyes had been watering. At first, Dr. Akstein told me it was my eyelashes growing backwards and plucked them. This …
Very unprofessional, this is ridiculous seriously… My mom been waiting here for 2 hours !! And she still hasn’t seen the doctor yet ! We got here at 1:00 and it’s now 3:00 I wouldn’t recommend coming here !
It is absurd how this place not only still requires all patients to wear a mask, but also will refuse to see you if you don’t come in wearing one. I was not opposed to wearing a mask during the height of the pandemic but it has subsided …
This is horrible my mom waited for almost 2 hours she arrived way before the appointment! This is unacceptable!
This is insane ! Just too pick out glasses ! How do I get in touch with whoever …