Public service & government agency, Alameda Municipal Power
Alameda Power & Telecom, founded in 1887, provides electricity, cable television and high-speed Internet services to the residents of Alameda, Calif. … See more
Thank you…thank you…for getting power restored to 2394 Mariner Square – all the floating homes thank you!! From the bottom of our hearts and everywhere else. Job well done.
None of the bill pay outlets are working Online or over the phone-they can’t find my account etc etc , and nobody works on a weekend? What year is this again?
We are having a power outage in Bay Farm on New Years Eve and no one picks up the outage, customer service or general line. Unacceptable. Luckily neighbors are checking in via the next door app, our entire community is down and we have no way to get help.
their online account management website has been down since 8/6. that’s 3 whole days of this. so now you can only get help via phone during business hours only… …
I cannot get an answer on the phone during business hours. It rings then a message comes on then it rings some more and eventually hangs up. I’ve tried several times a day for a few days. Of course paying my bill is no problem by automated …
Worst company ever. They shut off our power twice for no reason stating somebody closed our account! When neither me or my husband authorized them to close it. So they sent a tech out tues to turn it back on. The second time We were on …
The billing statements are dreadfully impossible to decipher if you have solar panels. Even with a full explanation (impossible to get from the receptionists who answer phone, but there is a person who will call back the next day) it will …
They switched to a new online account service provider last year and it has been horrible. So many issues with their service and this new account management. Complete wiping of their database account information and glitches after glitches …
I have had a similar experience as others on here and it seems to be a pattern. I received a letter from amp as well saying that my account with them was closed. Several phone calls and hours on hold later they revealed that they allowed …
I’ve closed my account twice and they are still billing me. Sending the bill to my new address and still not acknowledging that I’ve moved. What the heck AMP?
monopolies like this should not exist
Disrespectful and Rude
I have had great service from this company.
I wish we had PG&E in Alameda. AMP is the worst utility ever.
The representatives are rude. Do yourself a favor and dont even call if you have a question because the are clearly upset having to do their job.
Thank you…thank you…for getting power restored to 2394 Mariner Square – all the floating homes thank you!! From the bottom of our hearts and everywhere else. Job well done.
None of the bill pay outlets are working Online or over the phone-they can’t find my account etc etc , and nobody works on a weekend? What year is this again?
We are having a power outage in Bay Farm on New Years Eve and no one picks up the outage, customer service or general line. Unacceptable. Luckily neighbors are checking in via the next door app, our entire community is down and we have no way to get help.
their online account management website has been down since 8/6. that’s 3 whole days of this. so now you can only get help via phone during business hours only… …
I cannot get an answer on the phone during business hours. It rings then a message comes on then it rings some more and eventually hangs up. I’ve tried several times a day for a few days. Of course paying my bill is no problem by automated …
Worst company ever. They shut off our power twice for no reason stating somebody closed our account! When neither me or my husband authorized them to close it. So they sent a tech out tues to turn it back on. The second time We were on …
The billing statements are dreadfully impossible to decipher if you have solar panels. Even with a full explanation (impossible to get from the receptionists who answer phone, but there is a person who will call back the next day) it will …
They switched to a new online account service provider last year and it has been horrible. So many issues with their service and this new account management. Complete wiping of their database account information and glitches after glitches …
Monopoly on service which mean they don’t need to modernize their customer service systems and can underserve their customers.
I have had a similar experience as others on here and it seems to be a pattern. I received a letter from amp as well saying that my account with them was closed. Several phone calls and hours on hold later they revealed that they allowed …
Should you end up on the phone with a customer rep named “Karen” rest assured she has the personality of a Karen. …
I went to charge my car but the chargers are still (after 3 months) not working. Poor ad for electric cars that AMP is pushing us to buy.
Amp is so outdated.
I had to submit an actual form to have autopay on my account. Then they didn’t …
I’ve closed my account twice and they are still billing me. Sending the bill to my new address and still not acknowledging that I’ve moved. What the heck AMP?