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Excellent staff especially the gentlemen that scheduled me for my latest EP visit and device check. I would recommend this clinic for any cardiology needs in Alaska. You are in good hands with the staff here at Alaska Heart and Vascular Institute . Please disregard the negative reviews.
TERRIBLE CUSTOMER SERVICE . DONT RETURN CALLBACK REQUESTS I EVEN WENT INTO THE T BUILDING AND TRIED TO SCHEDULE AN APPOINTMENT AFTER 25 MINS.OF HER INVESTIGATING SOMETHING SHE TELLS ME THEY WILL GIVE ME A CALL TO SCHEDULE WHEN I WAS AT THE DESK LOL all to no avail still no appointments omg fml
Unsatisfactory service. I was referred to get a test done and then visit a doctor. I went in and got my test done and then the receptionist asked me to schedule the doctor visit. I said yes however we forgot to do it. I called later and they told me that they do not have a referral for me to visit with a doctor which is just absurd.
I had to go into this to do a CTA and Peter, Tom, Lisa and Dr. KELLEY all was so nice. I had a reaction to the dye and Peter and Tom didn’t leave my side. They are awesome. Dr Kelley saw me because he was in between patients. Honestly only want to see Kelley of I do have to go to Anchorage.
Discounted everything I said, told me I was overreacting, and that there was nothing wrong with me, told me that even though I can’t lay flat cuz I wake up gasping for air unable to breathe and your doc said it’s probably heartburn. And my …
I had a great experience with all of my visits here. Even when I was running behind 10 minutes they still saw me. I did call ahead and let them know. The front desk was polite and Dr Quinn was a pleasure. I felt heard and taken seriously and they did everything needed to make sure I was taken care of.
Doctors have been great. Nursing staff needs a lot of work. Just had one hang up on me after saying you have repeated yourself over and over. I get it. Well.. patient care dosent seem to be a great concern of the nursing staff… but I would highly recommend dr. Wu. And some of the other doctors.
I am a healthy 30 year old female that suffered SCA. 4 months later they’re no closer to finding out what caused it or why I continue having chest pains and other symptoms. They don’t seem motivated to find answers even though my EF has …
Lack of attention to detail, each visit is like starting over, reminding the doctor and staff about why they are seeing you. Incoherent plan of treatment, unresponsive, rude. The result of a virtual monopoly in cardiac care. Prime example of insurance harvesting.
I highly recommend Alaska Heart and Vascular Institute. I needed two ablations for two different issues, and it went great both times. I highly recommend Dr. Compton. He took the time to clearly explain what was happening my heart so that I …
Won’t let me do a stress on my heart because im not vaccinated…. Bringing my services else were. And if I end up finding out I have an issue there will be more done!
Dr. Wu has been following my care for the last few years. I mostly saw him at the Homer specialty clinic, and once in his Anchorage office.
I have tachycardia with some shortness of breath during exertion. …
This is one of the worst! And I mean WORST medical providers I have ever had to work with! They have yet to release my father’s medical information to his surgeons out of state and everyday they don’t is a day my dad is closer to death!!!! …
These people have been life savers for my spouse and, in turn, myself. If you have a heart or vascular issue of any kind this is the place to be seen in Alaska. Dr. Willcox restored my spouses quality of life, as did Dr. Wu. These people …
If I could give zero stars I would. Today I called to make an appointment, I was drilled like a drill sergeant. I want to find some medical records first before they will even make an appointment for me. How does somebody go get their heart …
very ridiculous facility! cant believe they are still not accommodating someone to interpret fro the patient. my dad was not able to understand english and yet they said they have interpreter inside. when I ask my dad what did they say …
My husband went in June to get a petscan, and Jenny wanted me to call my insurance carrier to let them know that they are now my insurance carrier. And as many times as I’ve done this, she still wants me to call my insurance and tell them …
a few of the doctors are good but the office wont let you see them ! Today my daughter ( it was implied ) that she was having an allergic reaction to the contrast, I waited for her to come out and she was still in there with the mri people. …
Horrible experience with this office starting with the very first phone call. Poor communication between the staff, and waiting 2 months to get in for a consult for surgery (referred by another cardiologist to have a procedure done after a …
I worked at Alaska Heart Institute in Anchorage, Alaska for 5 years. The physicians and leadership truly respect and care for their employees and patients. A lot of time, energy and heart goes into finding ways to improve the experiences …
The doctors are great. The nurses, not so much. I’ve never had such an issue with anyone until recently. 11/16/2018 did a holter monitor. I turned it in. It is now 12/27/2018, and I havent even received my results. But, they have them. I’ve …
Well, I did not have a primary care physician, so talking to these folk was not really possible, but I did manage to get a referral through an urgent care clinic, and then things started happening. In fact, the biggest barrier to my …
Thanks to my wife for letting me use ‘her’ Google account to leave this rating.
Referred to this office for treatment. Initial contact with ‘D’ was excellent. But in the hand off to scheduling 3 days later in the notes was supposed to be; …
Outfit moved without advising patients. Consequently, missed appointment. Spent over an hour waiting and then only saw doc for 5 quick minutes. Doctors instructions were curt and confusing, nurse unfriendly. Doubled my dosage of a drug that …
So I was waiting for them to contact me to set up an appointment. Then I get an automated call saying I missed my appointment, that I never set up and was never informed existed. So I’ve spent the past two days calling all day and NOBODY is …
Very disappointed with the response time if you ever have to call them. My husband was scheduled for a stress test that ran into a snag when the hospital that it was to be performed at had a question about the test ordered. It took three …
They do not have enough people to answer the phone. It has been that way for years. It’s not just a covid thing. I’ve spent over an hour last week on hold. I left 3 messages so I could get an appointment for my father after being released …
This is an awful place to work with, they do not coordinate with your referring doctor’s office and the employee’s never call back. I would not trust this office with my family member’s care. I would like to add that when I asked for help …
These people are a complete NIGHTMARE. If I could give less than one star, I would. The facility is nice enough, but a long wait time for no reason I could see. The procedure I was sent for was completely unnecessary. Clearly the Anchorage …
When I got a call to get my appointment first scheduled, I was told would be at the “providence location at 8am, please arrive 15 min early.” When I arrived, there was no one to check me in until 5min to 8:00. At that time I was told my …
One star seems generous. Horrific service. They completely ignore their clients. No one answers the phone or returns messages. Been trying to get a prescription refilled for months (I’ve been with them for 15 years), and I simply cannot get …
I share my complete disgust with the rest of the reviewers here. Unfortunately AHVI has a monopoly here in Alaska and they make sure to take advantage of that by taking your money and giving nothing in return. Getting an appointment is hard …
Probably the very worst experience I have ever had trying to get examined by a physician at a clinic. I have pre exisiting hypertension and stents in my heart and am on medication, my primary care physician wanted me to see a specialist …
I have never been a patient there. I had a meeting with some employees and they were fine. However, the 10 minutes that I sat in the lobby and waited for someone to come and get me was pretty shocking. Several elderly heart patients came to …
Have been going here for 20+ years, and have never seen it run as horrifically as it is right now.
Making cardiac patients wait on hold for hours, drive to the clinic because they …
I’ve had about 9 appointments over the last 24 months. Five doctor appointments with Dr Quinn who’s been excellent in all respects. Additionally, I’ve had two cardiograms, one stress test, and one cath lab procedure. The imaging techs …
Had a routine pre-op ekg. Because the leads were not properly placed, it was read by computer as abnormal. This, triggered an appointment for echocardiogram prior to anesthesia. …
Was told I had a 10:45 appointment over the phone but when I arrived for that appointment I was told my appointment was at 1:00 instead with no phone call or anything that stated that my appointment time had changed. Bad scheduling! …
Great except that I couldn’t get surgical clearance from Alaska Heart and Vascular because they wouldn’t give me a doctor’s consult. Because of their lack of patient responsibility I was not able to get the Spinal Surgeries I require for …
Very rude and disrespectful Karen’s working here in sweet t4 020 after helping my step dad go to his appointment they kick me out even though my mouth and nose covered. Just because my ears aren’t holding the mask ok lol
Everyone here is very helpful & very respectful.
Excellent staff especially the gentlemen that scheduled me for my latest EP visit and device check. I would recommend this clinic for any cardiology needs in Alaska. You are in good hands with the staff here at Alaska Heart and Vascular Institute . Please disregard the negative reviews.
Great compassionate care.
Reception is awful.
Kind staff.
Friendly, patient staff to deal with.
Probably dead before i get a appointment scheduled here.
Took them 3 weeks to send the records and but less than a minute to delete our Facebook comment complaining about it
I love it….sitting in the waiting area of the heart institute with the people at the front desk eating potato chips…..
told me i wouldn’t receive a bill then sent one for 1500
They don’t answer their phone, it’s impossible to get an appointment. Guess I will just die. 🤨 …
On hold for 60 minutes and could not make a contact. The phone service is an abomination.
Love these people…Dr Kramer and Ireland have saved my life. I wish they were immortal and could help people for decades to come
Never get appointment no understanding never calls back and refuses to refill medicine without constant appointments
Nice people, great service.
Great experience. I think their all a sweet bunch of people and I was treated with respect. Thank you so very much ❤️
TERRIBLE CUSTOMER SERVICE . DONT RETURN CALLBACK REQUESTS I EVEN WENT INTO THE T BUILDING AND TRIED TO SCHEDULE AN APPOINTMENT AFTER 25 MINS.OF HER INVESTIGATING SOMETHING SHE TELLS ME THEY WILL GIVE ME A CALL TO SCHEDULE WHEN I WAS AT THE DESK LOL all to no avail still no appointments omg fml
Only been setting in the exam room for two hours waiting to see the doctor. Don’t waste your time. It would be faster to go to Seattle.
Unsatisfactory service. I was referred to get a test done and then visit a doctor. I went in and got my test done and then the receptionist asked me to schedule the doctor visit. I said yes however we forgot to do it. I called later and they told me that they do not have a referral for me to visit with a doctor which is just absurd.
I had to go into this to do a CTA and Peter, Tom, Lisa and Dr. KELLEY all was so nice. I had a reaction to the dye and Peter and Tom didn’t leave my side. They are awesome. Dr Kelley saw me because he was in between patients. Honestly only want to see Kelley of I do have to go to Anchorage.
Discounted everything I said, told me I was overreacting, and that there was nothing wrong with me, told me that even though I can’t lay flat cuz I wake up gasping for air unable to breathe and your doc said it’s probably heartburn. And my …
I had a great experience with all of my visits here. Even when I was running behind 10 minutes they still saw me. I did call ahead and let them know. The front desk was polite and Dr Quinn was a pleasure. I felt heard and taken seriously and they did everything needed to make sure I was taken care of.
Doctors have been great. Nursing staff needs a lot of work. Just had one hang up on me after saying you have repeated yourself over and over. I get it. Well.. patient care dosent seem to be a great concern of the nursing staff… but I would highly recommend dr. Wu. And some of the other doctors.
I am a healthy 30 year old female that suffered SCA. 4 months later they’re no closer to finding out what caused it or why I continue having chest pains and other symptoms. They don’t seem motivated to find answers even though my EF has …
Lack of attention to detail, each visit is like starting over, reminding the doctor and staff about why they are seeing you. Incoherent plan of treatment, unresponsive, rude. The result of a virtual monopoly in cardiac care. Prime example of insurance harvesting.
I highly recommend Alaska Heart and Vascular Institute. I needed two ablations for two different issues, and it went great both times. I highly recommend Dr. Compton. He took the time to clearly explain what was happening my heart so that I …
Won’t let me do a stress on my heart because im not vaccinated…. Bringing my services else were. And if I end up finding out I have an issue there will be more done!
Dr. Wu has been following my care for the last few years. I mostly saw him at the Homer specialty clinic, and once in his Anchorage office.
I have tachycardia with some shortness of breath during exertion. …
If I could give a negative rating, I would!
Alaska Heart Institute has THE WORST staff I have ever had the BURDEN of dealing …
This is one of the worst! And I mean WORST medical providers I have ever had to work with! They have yet to release my father’s medical information to his surgeons out of state and everyday they don’t is a day my dad is closer to death!!!! …
These people have been life savers for my spouse and, in turn, myself. If you have a heart or vascular issue of any kind this is the place to be seen in Alaska. Dr. Willcox restored my spouses quality of life, as did Dr. Wu. These people …
If I could give zero stars I would. Today I called to make an appointment, I was drilled like a drill sergeant. I want to find some medical records first before they will even make an appointment for me. How does somebody go get their heart …
very ridiculous facility! cant believe they are still not accommodating someone to interpret fro the patient. my dad was not able to understand english and yet they said they have interpreter inside. when I ask my dad what did they say …
My husband went in June to get a petscan, and Jenny wanted me to call my insurance carrier to let them know that they are now my insurance carrier. And as many times as I’ve done this, she still wants me to call my insurance and tell them …
a few of the doctors are good but the office wont let you see them ! Today my daughter ( it was implied ) that she was having an allergic reaction to the contrast, I waited for her to come out and she was still in there with the mri people. …
Horrible experience with this office starting with the very first phone call. Poor communication between the staff, and waiting 2 months to get in for a consult for surgery (referred by another cardiologist to have a procedure done after a …
I worked at Alaska Heart Institute in Anchorage, Alaska for 5 years. The physicians and leadership truly respect and care for their employees and patients. A lot of time, energy and heart goes into finding ways to improve the experiences …
The doctors are great. The nurses, not so much. I’ve never had such an issue with anyone until recently. 11/16/2018 did a holter monitor. I turned it in. It is now 12/27/2018, and I havent even received my results. But, they have them. I’ve …
Well, I did not have a primary care physician, so talking to these folk was not really possible, but I did manage to get a referral through an urgent care clinic, and then things started happening. In fact, the biggest barrier to my …
Where do I start… I live 3 hours away so have to stay overnight and hire a sitter each trip. …
Thanks to my wife for letting me use ‘her’ Google account to leave this rating.
Referred to this office for treatment. Initial contact with ‘D’ was excellent. But in the hand off to scheduling 3 days later in the notes was supposed to be; …
Outfit moved without advising patients. Consequently, missed appointment. Spent over an hour waiting and then only saw doc for 5 quick minutes. Doctors instructions were curt and confusing, nurse unfriendly. Doubled my dosage of a drug that …
So I was waiting for them to contact me to set up an appointment. Then I get an automated call saying I missed my appointment, that I never set up and was never informed existed. So I’ve spent the past two days calling all day and NOBODY is …
Very disappointed with the response time if you ever have to call them. My husband was scheduled for a stress test that ran into a snag when the hospital that it was to be performed at had a question about the test ordered. It took three …
They do not have enough people to answer the phone. It has been that way for years. It’s not just a covid thing. I’ve spent over an hour last week on hold. I left 3 messages so I could get an appointment for my father after being released …
This is an awful place to work with, they do not coordinate with your referring doctor’s office and the employee’s never call back. I would not trust this office with my family member’s care. I would like to add that when I asked for help …
These people are a complete NIGHTMARE. If I could give less than one star, I would. The facility is nice enough, but a long wait time for no reason I could see. The procedure I was sent for was completely unnecessary. Clearly the Anchorage …
When I got a call to get my appointment first scheduled, I was told would be at the “providence location at 8am, please arrive 15 min early.” When I arrived, there was no one to check me in until 5min to 8:00. At that time I was told my …
One star seems generous. Horrific service. They completely ignore their clients. No one answers the phone or returns messages. Been trying to get a prescription refilled for months (I’ve been with them for 15 years), and I simply cannot get …
I share my complete disgust with the rest of the reviewers here. Unfortunately AHVI has a monopoly here in Alaska and they make sure to take advantage of that by taking your money and giving nothing in return. Getting an appointment is hard …
Probably the very worst experience I have ever had trying to get examined by a physician at a clinic. I have pre exisiting hypertension and stents in my heart and am on medication, my primary care physician wanted me to see a specialist …
I have never been a patient there. I had a meeting with some employees and they were fine. However, the 10 minutes that I sat in the lobby and waited for someone to come and get me was pretty shocking. Several elderly heart patients came to …
Have been going here for 20+ years, and have never seen it run as horrifically as it is right now.
Making cardiac patients wait on hold for hours, drive to the clinic because they …
I’ve had about 9 appointments over the last 24 months. Five doctor appointments with Dr Quinn who’s been excellent in all respects. Additionally, I’ve had two cardiograms, one stress test, and one cath lab procedure. The imaging techs …
Had a routine pre-op ekg. Because the leads were not properly placed, it was read by computer as abnormal. This, triggered an appointment for echocardiogram prior to anesthesia. …
Was told I had a 10:45 appointment over the phone but when I arrived for that appointment I was told my appointment was at 1:00 instead with no phone call or anything that stated that my appointment time had changed. Bad scheduling! …
Great except that I couldn’t get surgical clearance from Alaska Heart and Vascular because they wouldn’t give me a doctor’s consult. Because of their lack of patient responsibility I was not able to get the Spinal Surgeries I require for …
Very rude and disrespectful Karen’s working here in sweet t4 020 after helping my step dad go to his appointment they kick me out even though my mouth and nose covered. Just because my ears aren’t holding the mask ok lol