Alaska Radiology Associates (ARA) is Alaska’s largest private practice radiology group and is dedicated to providing a full range of high-quality imaging and professional radiology services. Founded in 1969, we provide full-spectrum imaging and interventional services for the largest hospital in the State of Alaska as well as outpatient imaging centers located in Anchorage and the Mat-Su Valley. Further, we provide subspecialized teleradiology services for clients from Nome and Kotzebue to Dutch Harbor and Skagway. We work closely with leading healthcare providers to diagnose and treat patients in a professional, accessible, and compassionate manner.
| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
3650 Piper St Ste A, Anchorage, AK 99508
You’d think think this company would have some respect for Active Duty servicemembers, but to my surprise, I’ve only received the most mediocre service through their Billing department. My story as follows. I received services from this …
VERY POOR BILLING department!!
I received a bill in November from a collection agency for a bill that had been paid in full directly to Alaska Radiology Associates back in June.
If I could, I would rate 0. Got a collections notice from a bill I never received. Horrible business model.
Got a collection bill for services which I had paid they need to recheck their records more often then 3 months
Got sent to collections for a mistake they made and the girl in the billing department was like: sorry, there’s really nothing we can do. Choose someplace else.
The same thing happened to me as many others. No bill sent. Sent to collections for the first time in my life on a $49 bill.
Questionable billing. I paid 100% of my balance and it just showed up again with a collection agency.
All in the name of saving money they contract their billing out. I received a bill in my name for a patient that isn’t me. They gave me all that person’s medical diagnosis and treatment info. How illegal is that? HIPA LAWS! When I called to …
If I could rate zero I would. They sent a collection notice without any prior bills. Never answer. And worst you call between “ office hours” and you get an automated “ our office is closed, please call between office hours” I got a hold …
ARA is a medicaid provider however, no one in there billing department understands the rules/guidelines this entails. After getting the fourth bill from them and contacting them previously to advise this violated the medicaid rules they …
Can’t give them a 0 but I would love to. Literally the worst place ever. The billing from here is horrible as you’ve probably already read. Never received any form of mail about my bill until the “Final Notice” 2 days before it was due. To …
I assume 1 star means bad service, I am more likely to give them 0! Had an emergency visit back 2016, found out that my bill is send straight to the collections. I wonder how that even happened since I never got the bill myself. Very poor skills at the billing department…..
Everyone I interacted with was positive and helpful. It made both of my experiences easier and less stressful. My appointments were easy to make and very little wait time. Plus, my doctor recieved results the same day. …
Would give them less than 1 star; had a Mammo in June ’16 never received billing. Had a ultrasound in Jan ’17 received billing paid immediately. Got a collection notice for Jun service. Called their 3rd party billing and got treated …
Said that we owed money. We asked them to prove that we actually use their services and instead they just send the account to collections. …
Billing Department
Just like mostly everyone in here, I learned about my unpaid bill from a collection agency (reported in my credit score). Sad and stressful!!! …
Alaska Radiology Assoc., needs to check their billing system, it “shows statements sent” but NO statement was ever sent until someone manually printed and mailed. Over 2 years of reviews stating the same exact thing, you should be very embarrassed.
CUSTOMERS BEWARE! They send you to Cornerstone collections long before you get the bill and the insurance has processed. They even had our credit card on file. I’LL NEVER USE THEM AGAIN.
I guess everyone here is having trouble with billing! I was just called for collections for a 51 dollar bill from over a year ago I have never received an original bill! What is going on? If I had a choice on where to go I would go …
The people in the billing department at Alaska Radiology are apparently incapable of using the correct address for billing. The entire Providence hospital system knows our address, but these people just sent my account to a collection …
UPDATE: Ward Hinger, CAO, called me after reviewing this review. His customer service is what is changing this review. We discussed what happened with my account and he was able to help me resolve everything. Some of the best customer …
As others have stated, if I could give them 0 stars, I would. No bill has ever been sent to me yet I get a notice from collections like I’m the one at fault here. Had you sent me a bill like any other business wanting to be paid for their …
Would give a 0 if I could. Like everyone else I had problems with billing. Just received a bill for a service from 2 years ago. Had to press the person about what the bill was for seeing as I already paid the hospital facitility bill …
Updating my previous review/ comment: I was contacted by provider staff directly. They worked with me and professionally apologized for the previously described handling of the situation. We have worked out an agreeable plan. I am willing …
These guys are absolutely horrible. Terrible customer service too. I provided them with my insurance and instead of billing the insurance, they claimed to have mailed me my bill which I never received. I finally get a notice from the …
Yup, all the other reviewers are correct – they will not bill you and instead go straight to collections. Dunno how I’m supposed to know I have a bill to pay if you never send me a bill. Maybe take a look at your reviews and fix your system?
If I could give them negative stars I would. Same story as all the other reviews. I never received a bill from them, they had my primary and secondary insurance on file but neither insurance company had records of Alaska Radiology billing …
Terrible customer service. I owed them money after my insurance paid, but they did not mail me any bills ever! Nor did they have the courtesy to call and let me know I had bills past due. What happened to customer service? Are they that …
Zero stars! No call, email or good old fashioned home mail telling me I owed… Drum roll please….. $90 wowee! So I now see I have a collections on my credit for $90 like just give me a call and I’ll pay it. Can’t pay something you don’t know you owe!
Terrible customer service, they have a huge problem with their billing practices. Got a threatening letter from Cornerstone Collections agency for a bill dated 9/14, that I paid on 9/18, and which was not even due until 10/5. No one at …
I did not choose to use AK radiology, but they were used during my emergency elbow surgery. Despite paying all my bills on time, BEFORE they were due, they forwarded my account to a collections agency. Interestingly I called AK radiology …
All of my procedures with them have been great, but their billing practices need to be improved.
I have used their services twice and, in both instances, was sent to …