Albany ENT & Allergy Services is a comprehensive practice devoted to the care of adults and children with disorders of the ear, nose, throat, head … See more
Albany ENT & Allergy Services (NY) Reviews ( 250 )
They never answer the phone they barely have staff and no one ever gets back to you. i am currently still waiting for someone to pick up the line @ 11:27 a.m. it has been 15 mins and still no one to answer so i can make an appointment for …
I’ve been here for a couple of years now, and it’s been great. Dr. Setzen and his assistant Maggie both listen to you. If you don’t like certain treatment they will discuss your concerns. Overall, staff is pleasant. …
They were very quick to get me in for an appt. The second visit they performed a procedure and had me scheduled for a follow up appt the following week. Due to an emergency which put me in the hospital for a week I could not make the …
I have been a client of Albany ENT & Allergy Services for almost ten years
Dr Kuhar is a brilliant physician that offers high quality services. She also demonstrates an attitude that is caring and compassionate. The nurses and office staff are consummate professionals. I highly recommend Albany ENT & Allergy services
Dr. Dailey is fantastic. Always remembers me and provides excellent care. The PA Andrew Larson is also great. The whole staff is very nice and I would highly recommend this practice.
Dr. Kaufman is wonderful. Takes time to explain things. Really listens to you. I have been going to this practice for many years. Friendly staff and no real issues. They are taking the pandemic seriously.
My daughter was diagnosed with asthma by a different provider and I was told she would need to take steroids at a very young
age. When I went to see Dr. Gavin he suggested to try allergy medicine first …
Mike Rizzuto and his secretary, Heather could not have been more sympathetic and helpful when I presented with vertigo. Their professionalism and empathy put me at ease. They have both followed up to make sure I was feeling better. You don’t find that kind of attention at most medical offices. Cindy Mahoney
The most professional medical office I have ever encountered. Everyone at every level reflects the competence you wish all your heath care providers would exhibit. Your concerns are addressed and questions taken seriously. Explanations were …
I’ve been seeing Dr. Kaufman for about 18 months. I always feel both heard and well taken care of. He takes his time to review history and listens to what the current situation is. He doesn’t rush into surgery but explores others options first.
My most recent visit was on Monday. I requested to see Maggie West Bump, PA, as my physician wasn’t available. Maggie was recommended by a friend. She is fantastic. She referred to my record and and saw a pattern in my allergy issues. She …
I took my son here and we had an excellent experience with Maggie West-Bump and Dr. Gavin. They were both kind and thoughtful in answering all of my questions and treated my concerns with respect. Would highly recommend them both. The office staff were all friendly and professional and the wait time was minimal.
I was blown away with the care I received from Lauren-PA. She listened to me , gave specific reasons for my condition , she educated me on tools on how to improve my overall health . She was very genuine & real . I almost cried when I left – most informative appointment I’ve ever had .
the staff and doctors here are wonderful and really helped me when i had an ear infection. they took me seriously and helped me get my ear unclogged, which made me feel so much better! the doctors are really knowledgeable and trustworthy and kind. thank you albany ent and allergy!
I am very pleased with Albany ENT and would recommend it highly. They have the latest diagnostic equipment and fit in new patients in a very timely manner.
I was in and out very quickly. The office was clean. Everyone was nic eand polite I had a PA name Mike who cleaned the wax out of my ears. He was gentle and kind. He keep asking me if everything was ok. I would recommend him to anybody. I felt safe there.
My son, Daniel was referred to Dr. Hughes In the new Gansevoort Office. The waiting room was very pleasant, the reception staff were very knowledgeable and courteous. …
Very warm and friendly environment..the staff were wonderful in getting me a quick appt to address the problem I was having..also was able to schedule my testing and followup for the same day..the Dr.was very thorough in examining me..
Albany ENT has a wonderful culture of patient caring, which I have not seen anywhere in Albany. My initial appointment and surgery with Dr. Perkins and follow-up with Donna have been great. Similarly, all the other staff are also very professional.
I am beyond impressed with the professionalism of the office staff and thoroughly pleased with the care I received from Dr. Gavin Setzen. He is not only a skilled surgeon, but also kind and caring. I can’t say my sinus operation was a …
The environment is super comfy. PA Maggie West Bump is nice and patient. She immediately sees what I am worried about and is always patient in explaining everything to me. If you have an ENT problem, definitely come here!
I have seen Dr. Kuhar many years. She is personable and extremely knowledgeable. Dr. Kuhar takes time to make sure you are thoroughly evaluated and answer all questions. When I went into the hospital for a procedure(years ago), St.Peters …
Very knowledgeable and courteous staff from the check in
desk to the check out desk. Very clean and modern facility.
Very conveniently located with plenty of parking. Dr. Hughes …
This medical office is a well oiled machine and I mean that in the best possible way. Making an initial appointment was easy. Dr Setzen has a “bedside manner” that is respectful, attentive and thorough. He is a Dr and a gentleman. The …
Dr. Kaufman is very knowledgeable, patient, and personable – he always takes the time to ask how I am doing, and explain all of the terminology and procedures. I never feel as though he is rushed to get onto the next patient (though I am sure he is!), and I always feel he cares about me and my health.
Dr. Adelson is the absolute BEST!!!! He takes the time to discuss everything with you. He knows (nose…lol) his field very well. His surgical skills are phenomenal as I have had his procedure. The best thing I ever did. He sat down with me …
We had a great experience with my daughter getting tubes. Only giving 4 stars because I requested Dr. Riccio and did not get an appt with her although I was told I was getting it
We have been very happy with the medical and support staff we see at Albany ENT & Allergy Services. Three members of our family see different doctors at the practice, and they are all very knowledgeable and helpful.
Dr Setzen helped me go from severe allergies and very ill to feeling well and getting off years of allergy and asthma medication. He is a kind soul as well as a skilled physician. He understands the importance of listening and partnering …
P.A. Lauren Siy-Keane and Dr. Setzen were very professional, solved my problem right away and answered my questions. Im very confident of this practice and these providers.
I recently saw Maggie NP . She is wonderful – Professional ,very Knowledgeable and takes the time to listen and explain. She has a warm personality, always greets you with a smile, and treats you like she would want her family to be …
Extremely organized, ON TIME, and friendly! We had a great experience with all members of the staff we worked with including Dr. Gavin, they made everything very easy and our appointment ran exactly on time, which was extremely nice with a 1 year old in the waiting room!
Amazing practice. My boys see Dr. Gavin, who is outstanding. He has proformed 2 surgeries on my one son and made me feel at ease for both. I see Dr Silvernail who is also wonderful. She not only treats me for my allergies but she also was …
This place is great and everyone is so friendly. They are really good at what they do. I’ve had problems with allergies for years and no doctor has successfully been able to help me until I came here.
Everyone I spoke to were great and very efficient. Called for a first appointment and as luck would have it a cancellation happened while on the phone. Got in that day. Will go nowhere else. Great place, great people!
I WENT FOR A CONSULTATION AND THE DOCTOR LOOKED UP MY NOSE FOR ABOUT 5 SECOND WITH A LIGHT AND WAS CHARGED 400 DOLLARS AND A COPAY OF 150 ,I WILL BE CANCELLING MY APPOINTMENT NEXT MONTH AS FAR AS IM COCERN IT IS MEDICAL FRAUD
I have been with Dr. Kaufman for over 10 years. The staff is always friendly, the new facility is beautiful and well staffed, the time the doctors and other staff spend with you is appropriate. They are always very thorough.
Last week I saw Dr. Setzen. While I had to wait approximately 20 minutes, that was no problem. The problem is with the staff. I realized when I got home that I had not been given a copy of the days visit. When I called the office to see …
This is a fantastic facility. I had an option to go to Sloan Kettering in NYC but I chose to stay in Albany. The office staff and Drs. are so knowledgeable and professional. I cannot say enough about Dr. Adelson and Dr. Bien who, …
Always professional, friendly, informative, and knowledgeable about what is needed to treat my medical situation. The office staff is efficient and easy to accommodate my schedule. This is a highly qualified, professional group of trained staff that I am happy to be associated with and that I highly recommend.
ENT Urgent Care – was seen in less than 10 minutes. Had a very thorough examine/visit with PA (that has never seen me before). She was gr8; she listened to me and gave me great, valuable feedback.
5/2/22
I have been a patient of Albany ENT for over 20 years. My see Dr. Gavin Setzen, but I have also seen other Doctors and PA’s. Everyone is great. I would not trust my Ears, Nose and Throat to any other practice.
I was able to schedule an appointment quickly as a new patient. During the appointment, I was provided prompt diagnostic testing and analysis during same day. Experience was better than expected and look forward to a continuing relationship.
I’ve been a patient of Dr. Setzen’s for numerous years & have always been pleased with the thoroughness of his exams & the time he takes to explain what is going to happen. He readily answers questions & points out potential adverse …
Dr. Setzen is my doctor here, and he is absolutely wonderful, he is patient, kind, empathetic and a skilled surgeon,. In addition to that, the entire staff here is great too! I had a very serious problem a few years ago, and I feel like …
Dr. Polito is my GI but I See his PA, Phil and they are both wonderful! Phil takes fabulous care of me and knowing I’m in such good, caring hands means the world!
Great place both my older son and daughter have had surgery through this group. My youngest is in need of surgery for tubes tonsils and adenoids but they have been holding off and he is suffering. Can’t wait to get in with Dr Gavin I know he will make my little man all better and listen to what I have to say as a mother.
I love the ENT office in Albany everyone is so pleasant and do their best to work with your schedule to get you or your loved one into the office couldn’t ask for a better experience the Audiologist and Ent doctors are wonderful.
Always professional and courteous. It’s nice to be treated like a human being and not just some patient. I’m listened to and know I’m getting top notch care. I’m grateful for Albany ENT.
Phenomenal practice with dedication to the ENT profession from office staff on up to the MDs. But we need to see an improvement in the login stations for the allergy shots clinic. Three times I’ve logged in and clicked OK and no one has …
I’ve seen Dr. Adelson at this location several times for chronic sinus issues. The staff are helpful and the facility is well-run with appropriate Covid protocols in place. Dr Adelson is a surgeon who doesn’t immediately assume surgery is …
Always an easy, pleasant experience at Albany ENT. The staff is friendly and efficient with very little wait time from check-in to being called into the exam room. Dr. Dailey is my Physician and one of my favorites. He’s attentive, takes adequate time to listen to you and is thorough and articulate when providing explanations.
Dr. Perkins was fantastic! She diagnosed my Otosclorosis and referred me to Dr. Foyt. Within a month and a half I had surgery and my hearing restored. I can’t say enough about her knowledge and professionalism!!!! Highly recommend.
My husband see’s Dr Engle, he is very easy to talk to and more importantly, he listens. The staff is very friendly and willing to help in any way they can. I highly recommend Albany ENT & Allergy.
I have had recurring bouts of dizziness after having an intense episode of vertigo in 2015. I finally decided to get it checked out. I saw Daniel Horton PA-C who had me running around in circles and charged me $275 for our first visit …
Came in as “urgent care”, no appointment, long wait, but worth it due to the pain in my ears. They prescribed meds that worked perfectly (after my family doc had tried other meds that didn’t solve this problem).
I have been a patient of Dr. Kuhar for many years and have recommended her and her staff to anyone in need of ENT services. I always ask for Donna Silvernail, PA if I can’t get a quick appointment with Dr. Kuhar.The people at the front desk,who make the appointments are always helpful and accomodating.
I saw Dr. Kuhar and as always was very pleased with the way she works and communicates with me. The entire staff is professional and courteous and you never feel as if you are being a burden on them, even though you are the reason they come …
I have been going to Albany ENT since 2012. Dr.Kuhar diagnosed my sleep apnea and prescribed a CPAP which has allowed me to have more restful sleep. Everyone who works for the practice is courteous and helpful. Wait time is never long. Overall, I have been happy with my care that I receive here.
Dr. Michael Dailey is one of the best doctors I’ve ever known. He is smart, funny and to the point in a way I really appreciate. He has quickly changed my life from someone who was plagued with allergies to someone who has few symptoms and an excellent quality of life. I highly recommend Albany ENT and Allergy. They’ve been a God send.
Great pleasant atmosphere! Due to these trying times, its almost scary to go to the doctors office with any kind of symtoms and not be afraid of being diagnosed with covid-19 or being told to just stay home for 14 days because you came in with a simple cough or sore throat. Albany ENT gave me a since of normalcy, the doctor was GREAT!
Great people and very helpful. Extremely thorough with questions and exam.
Dr. Hughes is very good at finding the problem and solution. I highly recommend him.
The staff and physicians are helpful and friendly. Masks are currently required. Dr. Gavin Setzen is one of the best ENT specialists in the entire northeast USA.
Dr. Setzen is an excellent Dr. He takes the time to get to know you and then expertly goes about determining the problem. He explains every step he’s going to take. If needed, Dr. Setzen will put together a treatment plan and arrange for …
I have had one awful experience with this office after another.
The doctors themselves are nice but there is one awful breakdown of communication between scheduling or something. …
I saw Dr Nora Perkins for sinus issues. Dr Perkins is thorough and very personable and gives you the time to explain everything in term you will understand.
Dr. Riccio is an exceptionally insightful, thoughtful and experienced provider.
In a world that is increasingly fast paced, she takes the time to actively listen to her patients and is thereby able to give excellent patient care. I feel fortunate to have been referred to her practice.
Very good experience with Andrew Larsen. He was professional and knowledgeable in explaining my cause for pain and prescribing the necessary meds for relief. I would recommend the service highly. The emergency service is very appreciated. thank you.
I went today and saw Donna Silvernail, PA-C. She was awesome and better than most doctors I have had in my lifetime. I want to give Albany ENT a big shout out. They have kind and caring staff. I have been with this office since 2012. …
I love the staff, from the front desk people to the nurses and PAs. They’re all lovely. My favorite thing about them is they are happy to answer any questions I have in a kind, understandable way.
Dr. Engle is a wonderful ENT. He took his time identifying my problem and walked me through the entire treatment plan and sought my input throughout the whole process. A true professional and amazing at what he does. Would highly recommend.
I have been having a problem with my head, sinus and ear pressure. They just tell me that there is nothing they can do and then say they will refer me to a neurologist and I never get a phone call from the other office. No one ever answers the office phone and I was on hold for 21 minutes while waiting to speak to someone.
I have been searching for a practice to help me determine some vitality and respiratory concerns and between Maggie’s professionalism and amicability, the speed of attending to scheduling my at-home sleep study in addition to a full allergy …
Wow. It didn’t take long before they saw my daughter. I have to say Lauren was very thorough. She also made my daughter feel comfortable and my daughter doesn’t like going to Drs. I’m very happy the way she treated my daughter as well. On a scale of 1 to 10 she gets a 10 from both of us
I have been a patient of Dr. Gavin Setzen at Albany ENT for several years. He is the best doctor I’ve ever seen. I credit him with improving my life and possibly saving it. I was in the emergency room at least one a month for breathing …
Doctor Perkins and the staff at Albany ENT are wonderful. Doctor Perkins is very knowledgeable and helpful. She is very supportive of my desire to use alternative / integrative treatment for my condition. Without the use of harmful drugs, I have been cured for six years now as my yearly checkups have confirmed.
I’ve been a patient of Maggie West-Bump at this practice for at least 10 years. I’ve been treated for various ENT issues that affect the aging population, including BPPV. I have always been extremely satisfied with the care that Maggie …
Dr. Kauffman and PA Donna Silvernail are amazing doctors. Both have wonderful personalities and make me look forward to my 6 month followup appointments. On the allergy side, I have been receiving shots for 2 1/2 years and all the nurses …
I was referred to Albany ENT for ear tubes. Everyone I worked with from reception, to check out was a joy. They were happy, all worked together well and made the visit quite enjoyable. My initial apt was scheduled just prior to the office …
One of the most organized and clean offices Ive been in in many years. The staff is friendly and helpful. Really a great experience. Not to mention my Doctor has Dogs!
I arrived for my appointment and was brought into the office exactly on time. Dr.Riccio was pleasant and very thorough, I would highly recommend her. I ran into an issue with my prescription not allowed by my insurance and a staff nurse was …
My Entire Experience In This Office Was Just So Welcoming. From Checking In To Checking Out Was Fantastic. The Process Was Seemless. All Of The Providers Are Very Professional. They All Take Care To Listen To The Patient & Work A Plan …
Everyone here is friendly, professional and courteous. I first saw PA Lauren who was very detailed in her findings after running some tests. She allowed me the time to ask questions and made sure I understood her answers. Lauren …
Very pleased with the doctors and staff! The only problem I keep having is with my copay. They either over charge me or charge me when they’re not supposed to. They over charged me $30 last July and it took 5 months to receive my refund. …
It was my first time taking my toddler to see an ENT and the experience was amazing! Dr Gavin was so great with my toddler, as well as with answering my 1200 questions!
My experience was good. Dr. Kaufman was very efficient when he examined my left ear. He prescribed some ear drops and suggested that I return in about two months for a follow-up and a hearing test.
I am composing this review for my 52 year-old Downs Syndrome son, John Barron. The care he has received at Albany ENT and Allergy Services has been outstanding: Compassionate and caring.
We have had really great care at Albany ENT. Dr Gavin is very thorough and very patient. He answered all of our questions about our child’s allergies and took our reports seriously. The treatment he recommended brought us to the very …
I was not feeling well at all and the folks here got me in as a new patient on the same day I called. Great staff and well organized. Was very pleased and impressed with the care I received. Kind caring people work here.
This office is very nice. All of the workers from the front desk staff to the nurses are all Friendly and Customer Service Oriented. The Doctors are Amazing as well! Highly Recommended with swift check-in and check-out.
Audiologist Dr. Deanna Ross has been extremely professional in our several interactions and really listens to me as a patient, giving me her full concentration and time when I am in her office. In addition to having a profound single-sided …
I had a truly wonderful experience starting off my allergy treatment at Albany ENT and allergy. The front desk staff were friendly and happy to answer any questions. I was walked to the exam room by a very nice nurse or MA I believe and …
Dr. Riccio was very nice and took her time with my problems. Checking in was super easy online and the wait time was literally only 2 minutes. Covid precautions were taken and I felt safe during the whole visit. Even the waiting area was spot clean like you would expect it in a doctors office.
My son fractured my nose in three places. Went to an urgent care, they said to just leave it. After that, I thought maybe I should get it checked out by someone who’s specializes. I came here and was scheduled for surgery very quickly. I’m …
They always take me in quickly. They let you sign in at home before the appointment cutting down on check in time. The doctor is thorough and answers all of my questions even if I ask the same thing in different ways to understand everything.
I went in with what I thought was allergy issues and the PA spent the time and energy to talk with me about the issues and explain the causes. Rarely do I have an appointment with a care giver and not feel rushed for time, but my last visit at Albany ENT, I felt like I was truly being called for.
Dr. Kaughman is a kind, knowledgeable doctor who takes his time with his patients. He recommended an allergy test and I found out that is the root cause to many of my problems. Now I’m seeing the allergy staff and starting my treatment. The staff is friendly and they take all COVID precautions. I highly recommend Albany ENT.
Dr. Robert Adelson is an excellent and talented surgeon. He also provides great patient care with regular office visits. I am very fortunate to have him as my ENT doctor!
My recent visit with Dr Perkins was great. She was thorough and I never felt rushed, she allowed me the time to ask all my questions and fully addressed all my concerns. Getting an appointment to see her in the Albany office was a bit extended but I was glad I waited.
Always a pleasant experience with them. Dr Gavin Really helped my daughtereith her allergies (27 of them) and now my son who has 12. Everyone is always very friendly.
Mixed review. The Audiology Department brings the score down due to what I consider the incredibly long time it takes to get an appointment just to adjust a hearing aid. However, the main area of the practice is exceptional. Dr. Kaufman and …
My wife and recently myself have been seen at Albany ENT for years. We both see Maggie West-Bump for our health needs. Super person! We like her a lot. Very understanding and knowledgeable to our health issues. Highly recommend. Thanks Maggie!
For my second visit with Albany ENT & Allergy Services I can say: This is another great experience with ENT, everything was well organized and professional starting with the check in, the hearing test and talking to Dr. Engle. I felt well taking care off and confident of all medical procedures. The staff and Dr. Engle are just amazing.
Entire experience was great; easy check in and out, Dr. Gavin was great. Didn’t rush us, listened patiently and was invested in helping us with our son’s overall health issues. I feel my son received excellent care. Thank you.
Albany ENT truly has a caring and patient staff. I just had allergy testing completed for the first time and I shared my fear of needles with the staff before my appointment. When I arrived, they were extra re-assuring and communicated …
The Dr’s and staff are great and treat patients with respect. They always make sure to follow up with me which puts me at ease and makes me feel like I, as a patient matter at Albany ENT. I would highly recommend their office to anyone. The new building is beautiful and well taken care of.
Recently became a patient of Dr. Gavin Setzen. My experience so far is he is very thorough, great personality, he listens and communicates very well. Dr. Setzen and staff have followed through with necessary appointments due to my condition and I would highly recommend him.
I see so many positive posts about this practice, and that’s why we took a recommendation from our pediatrician to have our son assessed here. But, let me share the terrible experience we had… …
Albany ENT and Allergy were absolutely amazing to go to for our 7 day old son. Our son needed a tongue tie revision as soon as possible due to trouble eating. The whole process from start to finish was not only amazingly fast but very …
Our experience at Albany Ent has been great so far. Most recently we saw Maggie West Bump. She has been helping with diagnosing my son’s asthma. She is EXTREMELY thorough. She spent a great deal of time explaining everything to us and answered all my questions and concerns. I highly recommend her.
Doctors are no longer wearing masks!! Beware if you or your family members are at risk. They have zero consideration for elderly patients and clearly do not care that Covid cases are surging in the area
My experience with the doctors and PAs has been exceptional. 5stars for them.
2stars for the Check-in and Check-out process. LONG lines encountered that are complicated by patients entering from outside and clogging up the entrance and …
Very professional and check in was done in a fair manner with regard to social distancing. Using an Ipad for information is efficient but I felt bad for elder patients who are not used to using a computer. Scheduling for follow up with …
I used the urgent care on a Friday for a dizziness I was feeling. They were awesome. I was in seeing a Dr. in less then a 1/2hr. He was great. Really attentive and checked everything. I would highly recommend Albany/ENT
Dr. Lawrence S. Kaufman, MD, FACS, been my doctor when he was just starting out. He is very professional and a good listener, he try things out and does not rush into surgery. His staff is also very nice and friendly you will like this group whoever you choose.
Effortless to make and confirm appointments with the front office team. Dan Horton, PA-C takes good care of me by managing my allergies. Everybody is above board courteous, friendly, welcoming, and professional.
The office seems efficiently run and staff is friendly. Dr Kaufman was great. Took time to listen to me and very gently with his exam. I would recommend him to anyone.
I was able to have an appointment only hours after I was referred by my primary care doctor.
The new facility in Albany is beautiful and the staff is very friendly and …
It is amazing how efficient a visit can be at the office, especially during the time of (covet) From the registration to the office visit (Fantastic) !!
Dr. Kaufman is a true professional and knowledgeable in all aspects of care. …
I was in a emergency situation with my throat & discovered that Schdy lacks Ent doctors who have either retired, as my ENT did, are not taking new patients or have relocated to Albany. My own primary doctor couldn’t even refer me to an ENT …
Dr. Engle has been a wonderful physicians.
I first met him on an emergency appointment. He has made a difference in my sinus condition. The allergy lab is very efficient. All of the nurses are pleasant at my weekly shots.
The office is extremely efficient. From the time you enter until the time you leave you feel very comfortable that the proper Covid measurements are set in place and enforced. All of the staff are very polite and friendly. The entire …
I’ve seen quite a few doctors in this practice. They all seem very knowledgeable and very caring as to what my problem was. Great front end staff as well. I recommend them.
The line to check in/out was extremely long during the last visit due to some staffing issues. A couple people who don’t usually take care of that offered to help thin out the line. It was greatly appreciated by those of us waiting in the line longer than our actual visit.
Recently, I went to Albany ENT and Allergy Services for my annual checkup. Staff met me at the door to initiate COVID safety protocols. The new building on Everett Road in Albany is beautiful and organized in a way that moves patients …
I honestly wish I could give this embarrassment of an organization 0 stars. Scheduled our sons surgery 2 months in advance, had multiple follow up phone calls confirming the date. Subjected our 18 month old child to a covid test and …
I called to say that I wanted to make an appointment for my son to have his peanut allergy retested. They make me the appointment. I drive out and show up just for the doctor to refer me to a different allergy doctor, because Albany ENT …
Dr Nora W. Perkins, a great ENT doctor with her service and her knowledge. . She did my septoplasty surgery last week. On time with a soft heart and soft talk. No wait time if you follow the schedule. Same thing for the nursing staff. They took care of me like i am their family member.
If you suffer from an acoustic shock, I beg you not to come here. I visited Dr. Hughes and he was very uptight with me when I asked him questions. It was almost like he viewed my questions as me questioning him rather than trying to gain …
Elated with the new building (partially because the location is closer to me!). I’ve bee seeing PA Andrew for a while now and he’s fantastic – very smart and friendly and takes the time to listen to all of your concerns. …
I had surgery here on Friday July 16th. This facility has an entire floor dedicated to surgery. The staff and doctors are amazing. I felt so cared for and protected. I appreciated not having to go to a major hospital to have my surgery. But …
The office is very well run. Staff is friendly and helpful. Dr. Zarririan is outstanding. He listens, never rushes, explains clearly and answers all questions. Patients are given a copy of the visit notes at the end of the appointment. A lot of thought went into how this office would function.
Dr. Gavin is amazing! My son has had trouble with nasal congestion and tonsils. I had a feeling my son was allergic to soy despite skin testing showing otherwise. Rather than pull his tonsils or put my son through another round of skin …
Excellent, they take the time to explain and are very thorough. I believe Dr. Adelson saved my wife’s life!!!!! Salutations to the entire staff!!!! And thank you all for all you do in these uncertain times….
Everyone here is so nice, helpful and genuinely cares about patients. I have been several times now, making last minute appointments with ease. My Dr. is exceptional, I highly recommend this office!
Such good services here! Very quick to get you into your appointments and surgeries. They call when they say they will and answer any questions you have. It’s not hard to get ahold of them. They care about you! They gave me a call multiple …
Everyone is so helpful and attentive here. When you’re in the room with your provider, you never feel rushed like some other offices. They take their time and answer all of your questions. Highly recommend them.
Dr. Kauman is a wonderful doctor…explains things clearly, offers options and great bedside manner. The office is also run very efficiently and everyone is very pleasant.
My appointment with Dr Kaufman was very thorough and helpful. Dr Kaufman asked questions to clearly understand my concerns and did a complete exam prior to making his diagnosis and setting up a treatment plan. I look forward to my follow up appointment.
Very well managed and organized. Great staff in all areas of operations (and I hate doctors offices) quick to sign in and out of the office after visits. They take special care to ensure everyone is safe during the pandemic.
From the first steps in the door until we walked out we received such great care! Staff was super friendly and efficient! My son saw Jacquie, who was very sweet and efficient! Dr. Gavin came in towards the end of appointment to move some …
We have seen Dr. Kuhar for several years now
She is always pleasant and helpful. A very knowledgeable doctor in all areas of ENT issues. Her recommendations have made improvements to our lives and continue to do so. We are never rushed or treated improperly.
This is one of the few Doctors office that I love coming to. You walk in and are greeted with a friendly smile. The office is extremely efficient. The ladies out front and in the nursing stations are wonderful. They certainly show that …
My family has always had great experiences here, with Dr. Ross in Audiology, our ENT Dr. Engle and his PA Dan Horton, and the entire staff in the allergy center. They are a kind, compassionate group that takes the time to talk to the patient to get a complete understanding of what’s going on.
Albany ENT is almost getting too big for it’s britches. They have so many patients that they can hardly serve them. I waited at least 3 weeks for an appointment because my PA was booked so far in advance that I could not get in for an ear …
Very professional, well run office from check in to check out. Dr. Setzen is a great listener and truly concerned about his patients. When I call this office with questions, I actually get a nurse I can talk to who is happy to answer any questions.
Wonderful practice. Two of my children had audiology services here and met with the ENT staff. Everyone we met with were kind and patient with my children. They took the time to listen to concerns and check everything out. My daughter ended …
We love Dr. GAVIN . I’m rating 4 stars because for some reason lately I’ve been having a hard time reaching the company. I had an issue a couple months ago and left a voice mail stating the issue and no one ever called me back. The …
Albany ENT got us right in when our daughter was suffering from undiagnosed dizziness. Jacqueline, the PA was empathetic, understanding, intelligent and asked great questions. She was the only medical professional we saw who had actually …
The office is very well run and organized. My wait was less than 15 minutes before seeing the PA. Sign in and sign out was done by very professional people. The office has very good signage.
Very well organized facility, did not have a long wait. The audio person was very thorough and professional. Dr. Kaufman did an exam and I will be pursuing some steps to alleviate my problem soon.
What a beautiful office!! Everyone was friendly and pleasant. Andrew was so nice and professional. He was correct about what was wrong with me and his treatment plan has worked!! Thank you Andrew!!. I will definitely come back if I need to.
Dr. Ingle is one of the best when it comes to your ears. I have been living with hearing and drainage issues my whole life. I’m 47. I have seen multiple professionals over the years and not one of them have given me the relief that this man …
One of the most organized medical establishments I’ve been to. They’ve made it easy for me to pursue a plan to take care of my allergies, have helped me understand my insurance coverage, and EVERY interaction I’ve had, whether with doctors, …
This is an excellent group. Their communication ahead of an appointment is helpful and once there the friendly staff quickly check you in. The medical staff are top notch and I can’t speak highly enough of my doctors, Nora Perkins and Siobahn Kuhar. I am in excellent hands.
There is so much to say. Dr. Kaufman’s kindness and his ability to listen to his patients needs as well as showing true concern was very much appreciated. …
Our experience here was great. So glad we chose this office for allergy treatment. Receptionists were friendly. We were seen fairly quickly. We saw Maggie West Bump. She was wonderful. — Friendly, knowledgable. Visit did not feel at …
July 2022 – modifying my initial post. Staffing shortages have led to longer wait times for allergy shots. Sometimes the waiting room is uncomfortably crowded.
In addition to become a hearing aid patient, one must pay $100 for the privilege …
Dr. Gavin saw my daughter and he was wonderful. He has an excellent bedside manner and made her feel comfortable during the exam. I also appreciated that he took the time to listen to me and my concerns.
Great service at a new and modern facility. I’ve gone to this practice for more than 15 years. Always up to date on new treatments and concerns Dr. Adelson is the absolute best surgeon there is for sinus/facial surgeries.
They do a great job looking up my nose. All jokes aside. The staff is highly professional and they have helped me a lot. I would highly recommend them for all your ENT needs.
Great staff, great doctors! The office has been fighting with a terrible computer scheduling system for about a year now. It schedules people in the wrong office, cancels appointments… Definitely go here, but make sure to personally …
Never have had trouble getting an appointment in a reasonable time. My experience with a PA is always positive. Office is well staffed. Wait time does vary with each visit but this is never a problem for me. The time spent with me is …
The temperature check was quick and the woman doing them was helpful. The nurse and doctor were both very nice and informative, and I received the treatment I was looking for. I’ve returned for multiple appointments since and everyone is always kind, fast and efficient. Love it here!
5 stars for the doctor, saw him once and he left the practice but he helped my sons problem. 4 stars for the practice, make u fill out all paperwork online n scan your insurance cards online, check in at the office n they take all your info …
Recently I developed a sinus infection following a bout with the COVID virus. I had been an established patient of Dr. Kaufman’s for many years until he discharged me due to lack of need for continuing care. At the time of discharge he …
Upon the advice of their PCP, brought a family member to the urgent care facility here. What a well run operation! Wait time was only a few minutes, staff (front desk, nurse, PA) were all extremely helpful and knowledgeable. Even the …
Albany ENT is great. Everyone is nice and welcoming. The doctors are very informative and knowledgeable. I went to them because I had a terrible infection from a surgery I didn’t need, from another doctor. They cleared the infection and did …
Dr. John Gavin has seen my daughter, who is 10 months old, twice. Once when she was 3 months old and once when she was 10 months. He is thorough and makes sure to explain everything. There was a little bit of a wait to see him, but he …
It was a wonderful experience from check in to check out. Receptionist was very efficient and courteous. I can’t say enough about the PA Dan Horton who attended to my needs with professionalism and heartfelt sincerity to my emotional …
The Urgent care receptionist was very rude and extremely racist. She over talk and treat me differently than the girl who was on front. Me being in medical work as RN felt uncomfortable and unwelcome in front of all the patient was setting in waiting room . Completely Racist
I see two different Dr’s at Albany ENT and I am currently working with Deanna Ross one of the audiologists. All of the staff are friendly, professional and helpful from the receptionists to the surgeons. The doctors are top notch. The …
Dr Gavin was fantastic when we went for a consult for my daughter and he recommended a surgery. We’ve now been trying to schedule this surgery for 4 months. I’ve been calling every other week and every time I speak with someone in surgical …
I have been going to Albany ENT & Allergy Services for a little over two years.
I find it easy to make appointments, and on the day of my appointment I am seen promptly. The check-in/check-out process is pretty smooth and the staff is …
You can schedule appointments quickly, but God forbid you need surgery. It’s been 3 weeks and no one has called to schedule it even though I was told someone would be calling me. I’ve left multiple voicemails and sent a message on the …
I had two visits to Albany ENT urgent care in the space of two weeks and was very happy with the treatment and assessments I received from first Dr. Kaufman and then a PA. The PA gave me more information and got me right in for more detailed tests that had not been suggested to me by a specialist in Boston.
Contacting the office can be difficult. I waited on hold for a long time and ultimately had to leave a few messages looking for imaging test results. The portal also isn’t as useful as some others I am on. However, my experience in the …
A large operation but very well organized. About 10 check-in/check-out counters, process was smooth. I was in and out very quickly, but had all of my questions answered by the Dr. They have CT scanning on site (no need to go elsewhere)! Would recommend to family.
The only good thing about this place was Dr. Gavin but he is leaving the practice. The front desk is rude. I came at 800 for an 815 appt and waited over 50 min to be seen. They make you fill out forms and then the nurse asks you the same questions. Staff is rude and wait times are ridiculous.
The audiologist that I’ve seen here, Tricia Doyle, has been so helpful and informative about my hearing issues and the process of choosing and using a hearing aid system. Checking in and out for appointments usually involves little to no …
Friendly receptionist and the Dentist was young friendly too, understanding and patient.
Up to date equipment, I came out looking like I had new set of teeth 😬 …
I had allergy testing done here 5 years after another practice told me I wasn’t allergic to anything. Surprise- I’m allergic to a lot of things! I’m undergoing allergy shots now, and I cannot say enough about how professional and …
Major complaint: I was canceled several times consecutively by Dr. Kuhar. Each time resulted in another 3-4 month delay. It’s one thing to be canceled but to have to wait almost a year to see your doctor is just wrong. I still have nothing …
*Revised Review*
My first visit was good, yes. Once you’re there it is as I described, but since I wrote my original review in 2020, I’ve had multiple appointments, of which two …
My experience has been very delightful. All the nurses and staff are friendly and are willing to answer any questions or concerns you may have. They will even double check for you if they are not certain of a billing question you may …
If I could give Dr. Robert Hughes zero stars I would. Literally the worst Dr. I’ve ever interacted with. Zero compassion and zero bedside manner. Might be why he had an appt available at the last minute. Learned my lesson. …
I have never been to an office that does not value your time less than that of Albany ENT. Consistent wait times of over an hour passed scheduled appointments. Most recently, I brought my mother for her scheduled appointment where we waited for 2 hours in the waiting area.
Office staff/management does not know what they are doing. They called many times to schedule my sons surgery that he ALREADY had. The scheduled follow up appointments and never told me. Would not recommend
Very pleasant, highly courteous, excellent “caring” care. I liked how I was able to get an appointment so quickly. I got a text on Friday reminding me of my CT scan on Monday but I missed it; missed appointment for that, was rescheduled …
As a patient of Albany ENT on Everett Rd, I am very satisfied. From the beginning, when I was tested, unlike a test from another testing site, they immediately diagnosed me with three items, and two molds I am allergic to, due to the …
They provided me with allergy testing and, at first, sublingual drops, until my insurance company cancelled the program. I’m now on injections. Their service is good, the doctors and nurses are friendly and professional. Best to find times of day for your injections that are less busy.
The first visit was OK but not great. Didn’t care much for the PA I saw. When someone comes in, they are generally not feeling too good and not really wanting to be there. You want to feel the interest and the compassion from the …
I have been going to Albany ENT and Allergy for about 20 years now. Followed the practice from Madison Ave to Patroon Creek and now Everett Rd. Dr. Setzin is an amazing physician. Always looking for new ways to help me through my allergy …
It’s a modern facility. There is a wait to have someone answer the phone at the front desk. The nurse’s station doesn’t always return messages. If you can’t communicate with the office, there is no use proceeding any further. A practice …
Made my appointment over one month in advance. When I arrived for my appointment I was informed that it had been cancelled. The receptionist placed a call and I could hear her whispering into the phone; “Why did you cancel it though?” “He’s …
The Doctors and nurses are amazing, 5/5. But I have been trying to schedule an appointment for a surgery for over a year. I have left multiple messages and have yet to hear anything.
The Dr. was very nice once I got in there. The follow up is very poor. They were supposed to send me the surgical paperwork three weeks ago and is wasn’t until I called them was it sent. My procedure is on June 20th and I had no idea what …
I had been told that my allergy test was inconclusive, by another Dr. I had many symptoms, but no diagnosis. Albany ENT & Allergy, was very thorough and detected a variety of things that I am allergic to. Jenna is amazing. She is very skilled and most attentive.
Very clean and new building. Making an appointment online was easy and simple. Husband was in hospital twice in one day so we needed an appointment fast and we were able to get one the next day. The dr he seen were very professional and …
Excellent place to go for all your ENT needs! I also get my allergy shots there and it always goes well. Fantastic group of nurses that offer painless shots nearly every time. They take the time to explain things and answer questions …
I went here for the urgent care and was SO SURPRISED at how incredible the provider was. She took her time with me and addressed EVERY SINGLE concern I had. I cannot say enough wonderful things about this location. Thank you for being so incredible and caring. I have follow up appointments and I actually look forward to answers.
My visit with Dr set zen was amazing. In my 69 years of living, he is the best Doctor I have ever experienced. His knowledge, bedside manner and patience exceeds all expectations!
I ended up here after an gastro related endoscopy but it turns out, I really needed an ENT and allergist. Maggie West-Bump is phenomenal. Out of all of my providers I ever have had, I never had someone explain things so clearly and …
I love the office and professionalism, they have very experienced professionals and they listen and try to handle your concerns. They also respect you and your decisions. They have always come to my appointment prepared which is a rarity …
Dr. Gavin and all of the nurses and office staff are fantastic to work with. They help you navigate the surgical scheduling, paperwork and post-op visit with kindness and patience. They take the time to assist, answer questions and offer …
So glad I chose Albany ENT over the other ENT providers here. They got me scheduled rather quickly. Not just for my initial appointment but also for testing. They are very efficient. I was in and out of the appointment within the hour. All …
Prompt and professional and caring. Wonderful experience from start to finish, I felt like I was in good hands. Was seen right away and the provider really listened to my concerns. Was not rushed at all.
Extremely poor service and communication from the staff. My appointment was canceled by the automated system for the 2nd time. No apologies or solutions were offered. Your time is not valued at this office, use caution or seek better service elsewhere.
Check in was great, experience with doctor was terrible. She spent all of 3 minutes with me to tell me to use Flonase and get allergy tested – both of which I’ve done already. Seemed in a rush to get out of the room.
The people here are always super friendly, and I haven’t had any issues with the care I’ve gotten. Plenty of parking. Sometimes, the check in/out line is long, but that’s really my only complaint.
The experience was pleasant from the reception area to the waiting room and to the examination room. Everyone moves quickly and efficiently.
The examination was painless and my questions and concerns were answered.
On 1/10 the PA I saw was great. She ordered CTs, MRI, and bloodworm for kidney function because of the contrast dye used for the CT and MRI. I had the bloodwork draw on 1/12. I have left several messages on various schedulers lines. On 1/10 …
Dr.Setzen is great, but communication is non existent in this office. You can not ever get to a person on the phone, and you leave messages for nurses and who knows when they’ll get back to you. …
They operate their own ear nose throat urgent care facility at this address as well as the usual scheduled appointments. You have to look up the hours it doesn’t stay open particularly late but it is drop-in. If you have an ENT problem …
Dr. RACHEL TREIBER made our experience easy and very successful. My husband is thrilled with his new hearing aids. Rachel is warm, friendly and very knowledgeable.
The doctors are great, the portal is decent. Forget about the check in people, trying to reach them by phone or getting a return call. It is impossible. It is an assembly line environment until you get to your doctor.
The doctor was great, this review is about the questionable, if not illegal, policy where this medical facility does not require masks. Of all places, for an ENT clinic where half the waiting room is coughing and sneezing to ignore the CDC and NYS mask guidelines is unacceptable in my opinion.
I’m not sure if they’ve become too big to properly support their patient load or they just don’t care anymore.
Appointment scheduling: plan for an hour on hold or to leave a message that will …
Would have got 5 star, but they didn’t put my order in for my CT scan. Fortunately there was this lady with pinkish red colored hair that actually got me a CT scan with in a 15 min wait. Thank you whoever you are. She deserves 200 stars.
I had a late afternoon appointment with Michael Rizzuto the PA. He was very thorough and listened to all of my thoughts. It was nice to sit with someone who took the time to listen and did not jump to his own conclusions. We worked as a team and came up with a proper diagnosis.
This place gets crowded quick so get there early if you are going for urgent care. With that being said, this place is phenomenal. They fixed my issue that I have been dealing with for over forty years. I didn’t know there was a solution. Painless. Life-changing. Thank you!!
I’ve been going here since 2019 and it was fine then. I don’t remember any frustrations when trying to call or get through to talk to someone. Now my mom goes here and has been seeing Dr. Setzen, who is great. All of the providers we’ve …
Getting a hold of anyone at this office is an extreme challenge, especially when you are trying to schedule a surgery or make any kind of appointment. Once you are in the office, the care if good but they truly need to work on answering the phones. It would be easier just to send an email!
This office was amazing while I attended college across the street. The entire staff was great Dr.Adelson changed my life after my second sinus surgery and other treatments. I’ve gone 10 years now with greatly reduced sinus issues.
I have been going to Albany ENT and Allergy for years. They have always provided excellent care. I was deeply upset and disappointed when I received an email prior to my upcoming appointment informing me that masks are now optional. None …
They never answer the phone they barely have staff and no one ever gets back to you. i am currently still waiting for someone to pick up the line @ 11:27 a.m. it has been 15 mins and still no one to answer so i can make an appointment for …
Our appointments are always on time and we are treated very well. Maria, our audio doctor, was very pleasant and thorough.
I’ve been here for a couple of years now, and it’s been great. Dr. Setzen and his assistant Maggie both listen to you. If you don’t like certain treatment they will discuss your concerns. Overall, staff is pleasant. …
They were very quick to get me in for an appt. The second visit they performed a procedure and had me scheduled for a follow up appt the following week. Due to an emergency which put me in the hospital for a week I could not make the …
I have been a client of Albany ENT & Allergy Services for almost ten years
Dr Kuhar is a brilliant physician that offers high quality services. She also demonstrates an attitude that is caring and compassionate. The nurses and office staff are consummate professionals. I highly recommend Albany ENT & Allergy services
It was a very comfortable experience.
I felt safe. Very protective of covid 19.
Staff and Dr. Was friendly and helpful. …
Dr. Dailey is fantastic. Always remembers me and provides excellent care. The PA Andrew Larson is also great. The whole staff is very nice and I would highly recommend this practice.
Dr. Kaufman is wonderful. Takes time to explain things. Really listens to you. I have been going to this practice for many years. Friendly staff and no real issues. They are taking the pandemic seriously.
My daughter was diagnosed with asthma by a different provider and I was told she would need to take steroids at a very young
age. When I went to see Dr. Gavin he suggested to try allergy medicine first …
Mike Rizzuto and his secretary, Heather could not have been more sympathetic and helpful when I presented with vertigo. Their professionalism and empathy put me at ease. They have both followed up to make sure I was feeling better. You don’t find that kind of attention at most medical offices. Cindy Mahoney
Large facility had me concerned about impersonal care, but the doctor was great and very personable.
The most professional medical office I have ever encountered. Everyone at every level reflects the competence you wish all your heath care providers would exhibit. Your concerns are addressed and questions taken seriously. Explanations were …
I’ve been seeing Dr. Kaufman for about 18 months. I always feel both heard and well taken care of. He takes his time to review history and listens to what the current situation is. He doesn’t rush into surgery but explores others options first.
My most recent visit was on Monday. I requested to see Maggie West Bump, PA, as my physician wasn’t available. Maggie was recommended by a friend. She is fantastic. She referred to my record and and saw a pattern in my allergy issues. She …
I took my son here and we had an excellent experience with Maggie West-Bump and Dr. Gavin. They were both kind and thoughtful in answering all of my questions and treated my concerns with respect. Would highly recommend them both. The office staff were all friendly and professional and the wait time was minimal.
I was blown away with the care I received from Lauren-PA. She listened to me , gave specific reasons for my condition , she educated me on tools on how to improve my overall health . She was very genuine & real . I almost cried when I left – most informative appointment I’ve ever had .
the staff and doctors here are wonderful and really helped me when i had an ear infection. they took me seriously and helped me get my ear unclogged, which made me feel so much better! the doctors are really knowledgeable and trustworthy and kind. thank you albany ent and allergy!
I am very pleased with Albany ENT and would recommend it highly. They have the latest diagnostic equipment and fit in new patients in a very timely manner.
I was in and out very quickly. The office was clean. Everyone was nic eand polite I had a PA name Mike who cleaned the wax out of my ears. He was gentle and kind. He keep asking me if everything was ok. I would recommend him to anybody. I felt safe there.
My son, Daniel was referred to Dr. Hughes In the new Gansevoort Office. The waiting room was very pleasant, the reception staff were very knowledgeable and courteous. …
They are very professional and did an amazing job with my daughter. They were friendly and made her feel comfortable throughout the entire process.
Very warm and friendly environment..the staff were wonderful in getting me a quick appt to address the problem I was having..also was able to schedule my testing and followup for the same day..the Dr.was very thorough in examining me..
Albany ENT has a wonderful culture of patient caring, which I have not seen anywhere in Albany. My initial appointment and surgery with Dr. Perkins and follow-up with Donna have been great. Similarly, all the other staff are also very professional.
I am beyond impressed with the professionalism of the office staff and thoroughly pleased with the care I received from Dr. Gavin Setzen. He is not only a skilled surgeon, but also kind and caring. I can’t say my sinus operation was a …
The environment is super comfy. PA Maggie West Bump is nice and patient. She immediately sees what I am worried about and is always patient in explaining everything to me. If you have an ENT problem, definitely come here!
I have seen Dr. Kuhar many years. She is personable and extremely knowledgeable. Dr. Kuhar takes time to make sure you are thoroughly evaluated and answer all questions. When I went into the hospital for a procedure(years ago), St.Peters …
The staff here are amazing! From front desk, to nurses , to drs, I couldn’t be happier with the medical care that my baby girl has gotten here.
Very knowledgeable and courteous staff from the check in
desk to the check out desk. Very clean and modern facility.
Very conveniently located with plenty of parking. Dr. Hughes …
This medical office is a well oiled machine and I mean that in the best possible way. Making an initial appointment was easy. Dr Setzen has a “bedside manner” that is respectful, attentive and thorough. He is a Dr and a gentleman. The …
Dr. Kaufman is very knowledgeable, patient, and personable – he always takes the time to ask how I am doing, and explain all of the terminology and procedures. I never feel as though he is rushed to get onto the next patient (though I am sure he is!), and I always feel he cares about me and my health.
Very professional and friendly staff. Very knowledgeable and understanding. We went to them for a second opinion for my daughter and I am glad we did!
Dr. Adelson is the absolute BEST!!!! He takes the time to discuss everything with you. He knows (nose…lol) his field very well. His surgical skills are phenomenal as I have had his procedure. The best thing I ever did. He sat down with me …
We had a great experience with my daughter getting tubes. Only giving 4 stars because I requested Dr. Riccio and did not get an appt with her although I was told I was getting it
We have been very happy with the medical and support staff we see at Albany ENT & Allergy Services. Three members of our family see different doctors at the practice, and they are all very knowledgeable and helpful.
Great office, really made me feel comfortable with the prognosis and the procedure. Dr. Perkins is definitely one of the best!
Dr Setzen helped me go from severe allergies and very ill to feeling well and getting off years of allergy and asthma medication. He is a kind soul as well as a skilled physician. He understands the importance of listening and partnering …
P.A. Lauren Siy-Keane and Dr. Setzen were very professional, solved my problem right away and answered my questions. Im very confident of this practice and these providers.
I recently saw Maggie NP . She is wonderful – Professional ,very Knowledgeable and takes the time to listen and explain. She has a warm personality, always greets you with a smile, and treats you like she would want her family to be …
I returned again this month; June, 202, I had an issue with one of my hearing aids. Saw a tech who quickly resolved my issue. …
Extremely organized, ON TIME, and friendly! We had a great experience with all members of the staff we worked with including Dr. Gavin, they made everything very easy and our appointment ran exactly on time, which was extremely nice with a 1 year old in the waiting room!
Amazing practice. My boys see Dr. Gavin, who is outstanding. He has proformed 2 surgeries on my one son and made me feel at ease for both. I see Dr Silvernail who is also wonderful. She not only treats me for my allergies but she also was …
This place is great and everyone is so friendly. They are really good at what they do. I’ve had problems with allergies for years and no doctor has successfully been able to help me until I came here.
Everyone I spoke to were great and very efficient. Called for a first appointment and as luck would have it a cancellation happened while on the phone. Got in that day. Will go nowhere else. Great place, great people!
I WENT FOR A CONSULTATION AND THE DOCTOR LOOKED UP MY NOSE FOR ABOUT 5 SECOND WITH A LIGHT AND WAS CHARGED 400 DOLLARS AND A COPAY OF 150 ,I WILL BE CANCELLING MY APPOINTMENT NEXT MONTH AS FAR AS IM COCERN IT IS MEDICAL FRAUD
I have been with Dr. Kaufman for over 10 years. The staff is always friendly, the new facility is beautiful and well staffed, the time the doctors and other staff spend with you is appropriate. They are always very thorough.
Last week I saw Dr. Setzen. While I had to wait approximately 20 minutes, that was no problem. The problem is with the staff. I realized when I got home that I had not been given a copy of the days visit. When I called the office to see …
This is a fantastic facility. I had an option to go to Sloan Kettering in NYC but I chose to stay in Albany. The office staff and Drs. are so knowledgeable and professional. I cannot say enough about Dr. Adelson and Dr. Bien who, …
I’ve been a patient of Albany ENT for 5 years and they’ve taken VERY good care of me thru many different (and some rare) diagnoses.
Always professional, friendly, informative, and knowledgeable about what is needed to treat my medical situation. The office staff is efficient and easy to accommodate my schedule. This is a highly qualified, professional group of trained staff that I am happy to be associated with and that I highly recommend.
ENT Urgent Care – was seen in less than 10 minutes. Had a very thorough examine/visit with PA (that has never seen me before). She was gr8; she listened to me and gave me great, valuable feedback.
5/2/22
I have been a patient of Albany ENT for over 20 years. My see Dr. Gavin Setzen, but I have also seen other Doctors and PA’s. Everyone is great. I would not trust my Ears, Nose and Throat to any other practice.
I was able to schedule an appointment quickly as a new patient. During the appointment, I was provided prompt diagnostic testing and analysis during same day. Experience was better than expected and look forward to a continuing relationship.
I’ve been a patient of Dr. Setzen’s for numerous years & have always been pleased with the thoroughness of his exams & the time he takes to explain what is going to happen. He readily answers questions & points out potential adverse …
Dr. Setzen is my doctor here, and he is absolutely wonderful, he is patient, kind, empathetic and a skilled surgeon,. In addition to that, the entire staff here is great too! I had a very serious problem a few years ago, and I feel like …
Dr. Polito is my GI but I See his PA, Phil and they are both wonderful! Phil takes fabulous care of me and knowing I’m in such good, caring hands means the world!
Great place both my older son and daughter have had surgery through this group. My youngest is in need of surgery for tubes tonsils and adenoids but they have been holding off and he is suffering. Can’t wait to get in with Dr Gavin I know he will make my little man all better and listen to what I have to say as a mother.
I love the ENT office in Albany everyone is so pleasant and do their best to work with your schedule to get you or your loved one into the office couldn’t ask for a better experience the Audiologist and Ent doctors are wonderful.
Always professional and courteous. It’s nice to be treated like a human being and not just some patient. I’m listened to and know I’m getting top notch care. I’m grateful for Albany ENT.
Phenomenal practice with dedication to the ENT profession from office staff on up to the MDs. But we need to see an improvement in the login stations for the allergy shots clinic. Three times I’ve logged in and clicked OK and no one has …
I’ve seen Dr. Adelson at this location several times for chronic sinus issues. The staff are helpful and the facility is well-run with appropriate Covid protocols in place. Dr Adelson is a surgeon who doesn’t immediately assume surgery is …
Always an easy, pleasant experience at Albany ENT. The staff is friendly and efficient with very little wait time from check-in to being called into the exam room. Dr. Dailey is my Physician and one of my favorites. He’s attentive, takes adequate time to listen to you and is thorough and articulate when providing explanations.
Dr. Perkins was fantastic! She diagnosed my Otosclorosis and referred me to Dr. Foyt. Within a month and a half I had surgery and my hearing restored. I can’t say enough about her knowledge and professionalism!!!! Highly recommend.
I am generally happy to go ENT offices. People are nicer and they take times explaining stuff to you .My son always is happy to go there so am I.
My husband see’s Dr Engle, he is very easy to talk to and more importantly, he listens. The staff is very friendly and willing to help in any way they can. I highly recommend Albany ENT & Allergy.
I have had recurring bouts of dizziness after having an intense episode of vertigo in 2015. I finally decided to get it checked out. I saw Daniel Horton PA-C who had me running around in circles and charged me $275 for our first visit …
Came in as “urgent care”, no appointment, long wait, but worth it due to the pain in my ears. They prescribed meds that worked perfectly (after my family doc had tried other meds that didn’t solve this problem).
I have been a patient of Dr. Kuhar for many years and have recommended her and her staff to anyone in need of ENT services. I always ask for Donna Silvernail, PA if I can’t get a quick appointment with Dr. Kuhar.The people at the front desk,who make the appointments are always helpful and accomodating.
I saw Dr. Kuhar and as always was very pleased with the way she works and communicates with me. The entire staff is professional and courteous and you never feel as if you are being a burden on them, even though you are the reason they come …
I have been going to Albany ENT since 2012. Dr.Kuhar diagnosed my sleep apnea and prescribed a CPAP which has allowed me to have more restful sleep. Everyone who works for the practice is courteous and helpful. Wait time is never long. Overall, I have been happy with my care that I receive here.
Dr. Michael Dailey is one of the best doctors I’ve ever known. He is smart, funny and to the point in a way I really appreciate. He has quickly changed my life from someone who was plagued with allergies to someone who has few symptoms and an excellent quality of life. I highly recommend Albany ENT and Allergy. They’ve been a God send.
Great pleasant atmosphere! Due to these trying times, its almost scary to go to the doctors office with any kind of symtoms and not be afraid of being diagnosed with covid-19 or being told to just stay home for 14 days because you came in with a simple cough or sore throat. Albany ENT gave me a since of normalcy, the doctor was GREAT!
Great people and very helpful. Extremely thorough with questions and exam.
Dr. Hughes is very good at finding the problem and solution. I highly recommend him.
The staff and physicians are helpful and friendly. Masks are currently required. Dr. Gavin Setzen is one of the best ENT specialists in the entire northeast USA.
Dr. Kaufman and Dr. Dana are great to have. They are very compassionate and caring people who strive for the best for patients!
Dr. Setzen is an excellent Dr. He takes the time to get to know you and then expertly goes about determining the problem. He explains every step he’s going to take. If needed, Dr. Setzen will put together a treatment plan and arrange for …
Love all staff there, they don’t rush you and work hard to help you resolve any issues you have regarding health.
I have had one awful experience with this office after another.
The doctors themselves are nice but there is one awful breakdown of communication between scheduling or something. …
I saw Dr Nora Perkins for sinus issues. Dr Perkins is thorough and very personable and gives you the time to explain everything in term you will understand.
Very nice people. Jess Riccio is my favorite doctor ever, she is so nice, gentle and kind. 10000 times recommend!
Dr. Riccio is an exceptionally insightful, thoughtful and experienced provider.
In a world that is increasingly fast paced, she takes the time to actively listen to her patients and is thereby able to give excellent patient care. I feel fortunate to have been referred to her practice.
How is it possible that a half hour after you open the doctor is more than 30 minutes behind!
Very good experience with Andrew Larsen. He was professional and knowledgeable in explaining my cause for pain and prescribing the necessary meds for relief. I would recommend the service highly. The emergency service is very appreciated. thank you.
I went today and saw Donna Silvernail, PA-C. She was awesome and better than most doctors I have had in my lifetime. I want to give Albany ENT a big shout out. They have kind and caring staff. I have been with this office since 2012. …
I love the staff, from the front desk people to the nurses and PAs. They’re all lovely. My favorite thing about them is they are happy to answer any questions I have in a kind, understandable way.
Dr. Engle is a wonderful ENT. He took his time identifying my problem and walked me through the entire treatment plan and sought my input throughout the whole process. A true professional and amazing at what he does. Would highly recommend.
I have been having a problem with my head, sinus and ear pressure. They just tell me that there is nothing they can do and then say they will refer me to a neurologist and I never get a phone call from the other office. No one ever answers the office phone and I was on hold for 21 minutes while waiting to speak to someone.
I have been searching for a practice to help me determine some vitality and respiratory concerns and between Maggie’s professionalism and amicability, the speed of attending to scheduling my at-home sleep study in addition to a full allergy …
Wow. It didn’t take long before they saw my daughter. I have to say Lauren was very thorough. She also made my daughter feel comfortable and my daughter doesn’t like going to Drs. I’m very happy the way she treated my daughter as well. On a scale of 1 to 10 she gets a 10 from both of us
I have been a patient of Dr. Gavin Setzen at Albany ENT for several years. He is the best doctor I’ve ever seen. I credit him with improving my life and possibly saving it. I was in the emergency room at least one a month for breathing …
Doctor Perkins and the staff at Albany ENT are wonderful. Doctor Perkins is very knowledgeable and helpful. She is very supportive of my desire to use alternative / integrative treatment for my condition. Without the use of harmful drugs, I have been cured for six years now as my yearly checkups have confirmed.
I’ve been a patient of Maggie West-Bump at this practice for at least 10 years. I’ve been treated for various ENT issues that affect the aging population, including BPPV. I have always been extremely satisfied with the care that Maggie …
Dr. Kauffman and PA Donna Silvernail are amazing doctors. Both have wonderful personalities and make me look forward to my 6 month followup appointments. On the allergy side, I have been receiving shots for 2 1/2 years and all the nurses …
I was referred to Albany ENT for ear tubes. Everyone I worked with from reception, to check out was a joy. They were happy, all worked together well and made the visit quite enjoyable. My initial apt was scheduled just prior to the office …
One of the most organized and clean offices Ive been in in many years. The staff is friendly and helpful. Really a great experience. Not to mention my Doctor has Dogs!
I arrived for my appointment and was brought into the office exactly on time. Dr.Riccio was pleasant and very thorough, I would highly recommend her. I ran into an issue with my prescription not allowed by my insurance and a staff nurse was …
My Entire Experience In This Office Was Just So Welcoming. From Checking In To Checking Out Was Fantastic. The Process Was Seemless. All Of The Providers Are Very Professional. They All Take Care To Listen To The Patient & Work A Plan …
Everyone here is friendly, professional and courteous. I first saw PA Lauren who was very detailed in her findings after running some tests. She allowed me the time to ask questions and made sure I understood her answers. Lauren …
Very pleased with the doctors and staff! The only problem I keep having is with my copay. They either over charge me or charge me when they’re not supposed to. They over charged me $30 last July and it took 5 months to receive my refund. …
It was my first time taking my toddler to see an ENT and the experience was amazing! Dr Gavin was so great with my toddler, as well as with answering my 1200 questions!
My experience was good. Dr. Kaufman was very efficient when he examined my left ear. He prescribed some ear drops and suggested that I return in about two months for a follow-up and a hearing test.
I am composing this review for my 52 year-old Downs Syndrome son, John Barron. The care he has received at Albany ENT and Allergy Services has been outstanding: Compassionate and caring.
We have had really great care at Albany ENT. Dr Gavin is very thorough and very patient. He answered all of our questions about our child’s allergies and took our reports seriously. The treatment he recommended brought us to the very …
I was not feeling well at all and the folks here got me in as a new patient on the same day I called. Great staff and well organized. Was very pleased and impressed with the care I received. Kind caring people work here.
This office is very nice. All of the workers from the front desk staff to the nurses are all Friendly and Customer Service Oriented. The Doctors are Amazing as well! Highly Recommended with swift check-in and check-out.
Audiologist Dr. Deanna Ross has been extremely professional in our several interactions and really listens to me as a patient, giving me her full concentration and time when I am in her office. In addition to having a profound single-sided …
Been going here for a couple years and the staff is always friendly and they do their best to get you in and out.
I had a truly wonderful experience starting off my allergy treatment at Albany ENT and allergy. The front desk staff were friendly and happy to answer any questions. I was walked to the exam room by a very nice nurse or MA I believe and …
Dr. Riccio was very nice and took her time with my problems. Checking in was super easy online and the wait time was literally only 2 minutes. Covid precautions were taken and I felt safe during the whole visit. Even the waiting area was spot clean like you would expect it in a doctors office.
My son fractured my nose in three places. Went to an urgent care, they said to just leave it. After that, I thought maybe I should get it checked out by someone who’s specializes. I came here and was scheduled for surgery very quickly. I’m …
They always take me in quickly. They let you sign in at home before the appointment cutting down on check in time. The doctor is thorough and answers all of my questions even if I ask the same thing in different ways to understand everything.
I went in with what I thought was allergy issues and the PA spent the time and energy to talk with me about the issues and explain the causes. Rarely do I have an appointment with a care giver and not feel rushed for time, but my last visit at Albany ENT, I felt like I was truly being called for.
Dr. Kaughman is a kind, knowledgeable doctor who takes his time with his patients. He recommended an allergy test and I found out that is the root cause to many of my problems. Now I’m seeing the allergy staff and starting my treatment. The staff is friendly and they take all COVID precautions. I highly recommend Albany ENT.
Dr. Robert Adelson is an excellent and talented surgeon. He also provides great patient care with regular office visits. I am very fortunate to have him as my ENT doctor!
My recent visit with Dr Perkins was great. She was thorough and I never felt rushed, she allowed me the time to ask all my questions and fully addressed all my concerns. Getting an appointment to see her in the Albany office was a bit extended but I was glad I waited.
Always a pleasant experience with them. Dr Gavin Really helped my daughtereith her allergies (27 of them) and now my son who has 12. Everyone is always very friendly.
Mixed review. The Audiology Department brings the score down due to what I consider the incredibly long time it takes to get an appointment just to adjust a hearing aid. However, the main area of the practice is exceptional. Dr. Kaufman and …
My wife and recently myself have been seen at Albany ENT for years. We both see Maggie West-Bump for our health needs. Super person! We like her a lot. Very understanding and knowledgeable to our health issues. Highly recommend. Thanks Maggie!
For my second visit with Albany ENT & Allergy Services I can say: This is another great experience with ENT, everything was well organized and professional starting with the check in, the hearing test and talking to Dr. Engle. I felt well taking care off and confident of all medical procedures. The staff and Dr. Engle are just amazing.
Entire experience was great; easy check in and out, Dr. Gavin was great. Didn’t rush us, listened patiently and was invested in helping us with our son’s overall health issues. I feel my son received excellent care. Thank you.
Albany ENT truly has a caring and patient staff. I just had allergy testing completed for the first time and I shared my fear of needles with the staff before my appointment. When I arrived, they were extra re-assuring and communicated …
The Dr’s and staff are great and treat patients with respect. They always make sure to follow up with me which puts me at ease and makes me feel like I, as a patient matter at Albany ENT. I would highly recommend their office to anyone. The new building is beautiful and well taken care of.
Recently became a patient of Dr. Gavin Setzen. My experience so far is he is very thorough, great personality, he listens and communicates very well. Dr. Setzen and staff have followed through with necessary appointments due to my condition and I would highly recommend him.
I see so many positive posts about this practice, and that’s why we took a recommendation from our pediatrician to have our son assessed here. But, let me share the terrible experience we had… …
Albany ENT and Allergy were absolutely amazing to go to for our 7 day old son. Our son needed a tongue tie revision as soon as possible due to trouble eating. The whole process from start to finish was not only amazingly fast but very …
Our experience at Albany Ent has been great so far. Most recently we saw Maggie West Bump. She has been helping with diagnosing my son’s asthma. She is EXTREMELY thorough. She spent a great deal of time explaining everything to us and answered all my questions and concerns. I highly recommend her.
Doctors are no longer wearing masks!! Beware if you or your family members are at risk. They have zero consideration for elderly patients and clearly do not care that Covid cases are surging in the area
My experience with the doctors and PAs has been exceptional. 5stars for them.
2stars for the Check-in and Check-out process. LONG lines encountered that are complicated by patients entering from outside and clogging up the entrance and …
The office staff is exceptionally sufficient!
They were all pleasant and polite. …
Very professional and check in was done in a fair manner with regard to social distancing. Using an Ipad for information is efficient but I felt bad for elder patients who are not used to using a computer. Scheduling for follow up with …
20 min on the phone and secretary ask me 5 time for the name 5 time for birthday and she hang the phone Take this job serjoz
I used the urgent care on a Friday for a dizziness I was feeling. They were awesome. I was in seeing a Dr. in less then a 1/2hr. He was great. Really attentive and checked everything. I would highly recommend Albany/ENT
Dr. Lawrence S. Kaufman, MD, FACS, been my doctor when he was just starting out. He is very professional and a good listener, he try things out and does not rush into surgery. His staff is also very nice and friendly you will like this group whoever you choose.
Effortless to make and confirm appointments with the front office team. Dan Horton, PA-C takes good care of me by managing my allergies. Everybody is above board courteous, friendly, welcoming, and professional.
The office seems efficiently run and staff is friendly. Dr Kaufman was great. Took time to listen to me and very gently with his exam. I would recommend him to anyone.
I was able to have an appointment only hours after I was referred by my primary care doctor.
The new facility in Albany is beautiful and the staff is very friendly and …
It is amazing how efficient a visit can be at the office, especially during the time of (covet) From the registration to the office visit (Fantastic) !!
Dr. Kaufman is a true professional and knowledgeable in all aspects of care. …
I was in a emergency situation with my throat & discovered that Schdy lacks Ent doctors who have either retired, as my ENT did, are not taking new patients or have relocated to Albany. My own primary doctor couldn’t even refer me to an ENT …
Urgent care was quick and they actually listen and help u.
Do not visit this place if you want to have to wait for 1 hr after your scheduled appt to see the doctor
Dr. Engle has been a wonderful physicians.
I first met him on an emergency appointment. He has made a difference in my sinus condition. The allergy lab is very efficient. All of the nurses are pleasant at my weekly shots.
The office is extremely efficient. From the time you enter until the time you leave you feel very comfortable that the proper Covid measurements are set in place and enforced. All of the staff are very polite and friendly. The entire …
I’ve seen quite a few doctors in this practice. They all seem very knowledgeable and very caring as to what my problem was. Great front end staff as well. I recommend them.
The line to check in/out was extremely long during the last visit due to some staffing issues. A couple people who don’t usually take care of that offered to help thin out the line. It was greatly appreciated by those of us waiting in the line longer than our actual visit.
Recently, I went to Albany ENT and Allergy Services for my annual checkup. Staff met me at the door to initiate COVID safety protocols. The new building on Everett Road in Albany is beautiful and organized in a way that moves patients …
I honestly wish I could give this embarrassment of an organization 0 stars. Scheduled our sons surgery 2 months in advance, had multiple follow up phone calls confirming the date. Subjected our 18 month old child to a covid test and …
I called to say that I wanted to make an appointment for my son to have his peanut allergy retested. They make me the appointment. I drive out and show up just for the doctor to refer me to a different allergy doctor, because Albany ENT …
Dr Nora W. Perkins, a great ENT doctor with her service and her knowledge. . She did my septoplasty surgery last week. On time with a soft heart and soft talk. No wait time if you follow the schedule. Same thing for the nursing staff. They took care of me like i am their family member.
If you suffer from an acoustic shock, I beg you not to come here. I visited Dr. Hughes and he was very uptight with me when I asked him questions. It was almost like he viewed my questions as me questioning him rather than trying to gain …
Elated with the new building (partially because the location is closer to me!). I’ve bee seeing PA Andrew for a while now and he’s fantastic – very smart and friendly and takes the time to listen to all of your concerns. …
I had surgery here on Friday July 16th. This facility has an entire floor dedicated to surgery. The staff and doctors are amazing. I felt so cared for and protected. I appreciated not having to go to a major hospital to have my surgery. But …
The office is very well run. Staff is friendly and helpful. Dr. Zarririan is outstanding. He listens, never rushes, explains clearly and answers all questions. Patients are given a copy of the visit notes at the end of the appointment. A lot of thought went into how this office would function.
Dr. Gavin is amazing! My son has had trouble with nasal congestion and tonsils. I had a feeling my son was allergic to soy despite skin testing showing otherwise. Rather than pull his tonsils or put my son through another round of skin …
Excellent, they take the time to explain and are very thorough. I believe Dr. Adelson saved my wife’s life!!!!! Salutations to the entire staff!!!! And thank you all for all you do in these uncertain times….
Everyone here is so nice, helpful and genuinely cares about patients. I have been several times now, making last minute appointments with ease. My Dr. is exceptional, I highly recommend this office!
Such good services here! Very quick to get you into your appointments and surgeries. They call when they say they will and answer any questions you have. It’s not hard to get ahold of them. They care about you! They gave me a call multiple …
Everyone is so helpful and attentive here. When you’re in the room with your provider, you never feel rushed like some other offices. They take their time and answer all of your questions. Highly recommend them.
Had to bring my daughter in for a nasty nose bleed. Staff brought her back quickly
Dr. Kauman is a wonderful doctor…explains things clearly, offers options and great bedside manner. The office is also run very efficiently and everyone is very pleasant.
My appointment with Dr Kaufman was very thorough and helpful. Dr Kaufman asked questions to clearly understand my concerns and did a complete exam prior to making his diagnosis and setting up a treatment plan. I look forward to my follow up appointment.
Very well managed and organized. Great staff in all areas of operations (and I hate doctors offices) quick to sign in and out of the office after visits. They take special care to ensure everyone is safe during the pandemic.
From the first steps in the door until we walked out we received such great care! Staff was super friendly and efficient! My son saw Jacquie, who was very sweet and efficient! Dr. Gavin came in towards the end of appointment to move some …
We have seen Dr. Kuhar for several years now
She is always pleasant and helpful. A very knowledgeable doctor in all areas of ENT issues. Her recommendations have made improvements to our lives and continue to do so. We are never rushed or treated improperly.
This is one of the few Doctors office that I love coming to. You walk in and are greeted with a friendly smile. The office is extremely efficient. The ladies out front and in the nursing stations are wonderful. They certainly show that …
My family has always had great experiences here, with Dr. Ross in Audiology, our ENT Dr. Engle and his PA Dan Horton, and the entire staff in the allergy center. They are a kind, compassionate group that takes the time to talk to the patient to get a complete understanding of what’s going on.
Albany ENT is almost getting too big for it’s britches. They have so many patients that they can hardly serve them. I waited at least 3 weeks for an appointment because my PA was booked so far in advance that I could not get in for an ear …
Very professional, well run office from check in to check out. Dr. Setzen is a great listener and truly concerned about his patients. When I call this office with questions, I actually get a nurse I can talk to who is happy to answer any questions.
Wonderful practice. Two of my children had audiology services here and met with the ENT staff. Everyone we met with were kind and patient with my children. They took the time to listen to concerns and check everything out. My daughter ended …
We love Dr. GAVIN . I’m rating 4 stars because for some reason lately I’ve been having a hard time reaching the company. I had an issue a couple months ago and left a voice mail stating the issue and no one ever called me back. The …
Albany ENT got us right in when our daughter was suffering from undiagnosed dizziness. Jacqueline, the PA was empathetic, understanding, intelligent and asked great questions. She was the only medical professional we saw who had actually …
The office is very well run and organized. My wait was less than 15 minutes before seeing the PA. Sign in and sign out was done by very professional people. The office has very good signage.
Very well organized facility, did not have a long wait. The audio person was very thorough and professional. Dr. Kaufman did an exam and I will be pursuing some steps to alleviate my problem soon.
What a beautiful office!! Everyone was friendly and pleasant. Andrew was so nice and professional. He was correct about what was wrong with me and his treatment plan has worked!! Thank you Andrew!!. I will definitely come back if I need to.
Dr. Ingle is one of the best when it comes to your ears. I have been living with hearing and drainage issues my whole life. I’m 47. I have seen multiple professionals over the years and not one of them have given me the relief that this man …
One of the most organized medical establishments I’ve been to. They’ve made it easy for me to pursue a plan to take care of my allergies, have helped me understand my insurance coverage, and EVERY interaction I’ve had, whether with doctors, …
This is an excellent group. Their communication ahead of an appointment is helpful and once there the friendly staff quickly check you in. The medical staff are top notch and I can’t speak highly enough of my doctors, Nora Perkins and Siobahn Kuhar. I am in excellent hands.
There is so much to say. Dr. Kaufman’s kindness and his ability to listen to his patients needs as well as showing true concern was very much appreciated. …
Our experience here was great. So glad we chose this office for allergy treatment. Receptionists were friendly. We were seen fairly quickly. We saw Maggie West Bump. She was wonderful. — Friendly, knowledgable. Visit did not feel at …
July 2022 – modifying my initial post. Staffing shortages have led to longer wait times for allergy shots. Sometimes the waiting room is uncomfortably crowded.
In addition to become a hearing aid patient, one must pay $100 for the privilege …
Dr. Gavin saw my daughter and he was wonderful. He has an excellent bedside manner and made her feel comfortable during the exam. I also appreciated that he took the time to listen to me and my concerns.
Great service at a new and modern facility. I’ve gone to this practice for more than 15 years. Always up to date on new treatments and concerns Dr. Adelson is the absolute best surgeon there is for sinus/facial surgeries.
They do a great job looking up my nose. All jokes aside. The staff is highly professional and they have helped me a lot. I would highly recommend them for all your ENT needs.
Great staff, great doctors! The office has been fighting with a terrible computer scheduling system for about a year now. It schedules people in the wrong office, cancels appointments… Definitely go here, but make sure to personally …
Never have had trouble getting an appointment in a reasonable time. My experience with a PA is always positive. Office is well staffed. Wait time does vary with each visit but this is never a problem for me. The time spent with me is …
The temperature check was quick and the woman doing them was helpful. The nurse and doctor were both very nice and informative, and I received the treatment I was looking for. I’ve returned for multiple appointments since and everyone is always kind, fast and efficient. Love it here!
5 stars for the doctor, saw him once and he left the practice but he helped my sons problem. 4 stars for the practice, make u fill out all paperwork online n scan your insurance cards online, check in at the office n they take all your info …
Recently I developed a sinus infection following a bout with the COVID virus. I had been an established patient of Dr. Kaufman’s for many years until he discharged me due to lack of need for continuing care. At the time of discharge he …
Upon the advice of their PCP, brought a family member to the urgent care facility here. What a well run operation! Wait time was only a few minutes, staff (front desk, nurse, PA) were all extremely helpful and knowledgeable. Even the …
Albany ENT is great. Everyone is nice and welcoming. The doctors are very informative and knowledgeable. I went to them because I had a terrible infection from a surgery I didn’t need, from another doctor. They cleared the infection and did …
Dr. John Gavin has seen my daughter, who is 10 months old, twice. Once when she was 3 months old and once when she was 10 months. He is thorough and makes sure to explain everything. There was a little bit of a wait to see him, but he …
It was a wonderful experience from check in to check out. Receptionist was very efficient and courteous. I can’t say enough about the PA Dan Horton who attended to my needs with professionalism and heartfelt sincerity to my emotional …
The Urgent care receptionist was very rude and extremely racist. She over talk and treat me differently than the girl who was on front. Me being in medical work as RN felt uncomfortable and unwelcome in front of all the patient was setting in waiting room . Completely Racist
I see two different Dr’s at Albany ENT and I am currently working with Deanna Ross one of the audiologists. All of the staff are friendly, professional and helpful from the receptionists to the surgeons. The doctors are top notch. The …
Dr Gavin was fantastic when we went for a consult for my daughter and he recommended a surgery. We’ve now been trying to schedule this surgery for 4 months. I’ve been calling every other week and every time I speak with someone in surgical …
I have been going to Albany ENT & Allergy Services for a little over two years.
I find it easy to make appointments, and on the day of my appointment I am seen promptly. The check-in/check-out process is pretty smooth and the staff is …
You can schedule appointments quickly, but God forbid you need surgery. It’s been 3 weeks and no one has called to schedule it even though I was told someone would be calling me. I’ve left multiple voicemails and sent a message on the …
I had two visits to Albany ENT urgent care in the space of two weeks and was very happy with the treatment and assessments I received from first Dr. Kaufman and then a PA. The PA gave me more information and got me right in for more detailed tests that had not been suggested to me by a specialist in Boston.
Contacting the office can be difficult. I waited on hold for a long time and ultimately had to leave a few messages looking for imaging test results. The portal also isn’t as useful as some others I am on. However, my experience in the …
A large operation but very well organized. About 10 check-in/check-out counters, process was smooth. I was in and out very quickly, but had all of my questions answered by the Dr. They have CT scanning on site (no need to go elsewhere)! Would recommend to family.
Super helpful and nice staff, they were super busy and still took the time with me.
The only good thing about this place was Dr. Gavin but he is leaving the practice. The front desk is rude. I came at 800 for an 815 appt and waited over 50 min to be seen. They make you fill out forms and then the nurse asks you the same questions. Staff is rude and wait times are ridiculous.
The doctors are phenomenal but it’s next to impossible to get through to people and when you leave messages you don’t hear back. Super frustrating.
The audiologist that I’ve seen here, Tricia Doyle, has been so helpful and informative about my hearing issues and the process of choosing and using a hearing aid system. Checking in and out for appointments usually involves little to no …
Friendly receptionist and the Dentist was young friendly too, understanding and patient.
Up to date equipment, I came out looking like I had new set of teeth 😬 …
I had allergy testing done here 5 years after another practice told me I wasn’t allergic to anything. Surprise- I’m allergic to a lot of things! I’m undergoing allergy shots now, and I cannot say enough about how professional and …
Major complaint: I was canceled several times consecutively by Dr. Kuhar. Each time resulted in another 3-4 month delay. It’s one thing to be canceled but to have to wait almost a year to see your doctor is just wrong. I still have nothing …
*Revised Review*
My first visit was good, yes. Once you’re there it is as I described, but since I wrote my original review in 2020, I’ve had multiple appointments, of which two …
My experience has been very delightful. All the nurses and staff are friendly and are willing to answer any questions or concerns you may have. They will even double check for you if they are not certain of a billing question you may …
If I could give Dr. Robert Hughes zero stars I would. Literally the worst Dr. I’ve ever interacted with. Zero compassion and zero bedside manner. Might be why he had an appt available at the last minute. Learned my lesson. …
I have never been to an office that does not value your time less than that of Albany ENT. Consistent wait times of over an hour passed scheduled appointments. Most recently, I brought my mother for her scheduled appointment where we waited for 2 hours in the waiting area.
Office staff/management does not know what they are doing. They called many times to schedule my sons surgery that he ALREADY had. The scheduled follow up appointments and never told me. Would not recommend
Very pleasant, highly courteous, excellent “caring” care. I liked how I was able to get an appointment so quickly. I got a text on Friday reminding me of my CT scan on Monday but I missed it; missed appointment for that, was rescheduled …
As a patient of Albany ENT on Everett Rd, I am very satisfied. From the beginning, when I was tested, unlike a test from another testing site, they immediately diagnosed me with three items, and two molds I am allergic to, due to the …
They provided me with allergy testing and, at first, sublingual drops, until my insurance company cancelled the program. I’m now on injections. Their service is good, the doctors and nurses are friendly and professional. Best to find times of day for your injections that are less busy.
The first visit was OK but not great. Didn’t care much for the PA I saw. When someone comes in, they are generally not feeling too good and not really wanting to be there. You want to feel the interest and the compassion from the …
I have been going to Albany ENT and Allergy for about 20 years now. Followed the practice from Madison Ave to Patroon Creek and now Everett Rd. Dr. Setzin is an amazing physician. Always looking for new ways to help me through my allergy …
It’s a modern facility. There is a wait to have someone answer the phone at the front desk. The nurse’s station doesn’t always return messages. If you can’t communicate with the office, there is no use proceeding any further. A practice …
Saw a PA for sinus problems. He was very patient and knowledgeable. I would definitely recommend this group of doctors
Dr, Setzen the best ears nose and throat doctor there is going he’s number one in my book in all New York State
Made my appointment over one month in advance. When I arrived for my appointment I was informed that it had been cancelled. The receptionist placed a call and I could hear her whispering into the phone; “Why did you cancel it though?” “He’s …
The Doctors and nurses are amazing, 5/5. But I have been trying to schedule an appointment for a surgery for over a year. I have left multiple messages and have yet to hear anything.
The Dr. was very nice once I got in there. The follow up is very poor. They were supposed to send me the surgical paperwork three weeks ago and is wasn’t until I called them was it sent. My procedure is on June 20th and I had no idea what …
I had been told that my allergy test was inconclusive, by another Dr. I had many symptoms, but no diagnosis. Albany ENT & Allergy, was very thorough and detected a variety of things that I am allergic to. Jenna is amazing. She is very skilled and most attentive.
Very clean and new building. Making an appointment online was easy and simple. Husband was in hospital twice in one day so we needed an appointment fast and we were able to get one the next day. The dr he seen were very professional and …
Excellent place to go for all your ENT needs! I also get my allergy shots there and it always goes well. Fantastic group of nurses that offer painless shots nearly every time. They take the time to explain things and answer questions …
I went here for the urgent care and was SO SURPRISED at how incredible the provider was. She took her time with me and addressed EVERY SINGLE concern I had. I cannot say enough wonderful things about this location. Thank you for being so incredible and caring. I have follow up appointments and I actually look forward to answers.
My visit with Dr set zen was amazing. In my 69 years of living, he is the best Doctor I have ever experienced. His knowledge, bedside manner and patience exceeds all expectations!
I ended up here after an gastro related endoscopy but it turns out, I really needed an ENT and allergist. Maggie West-Bump is phenomenal. Out of all of my providers I ever have had, I never had someone explain things so clearly and …
I love the office and professionalism, they have very experienced professionals and they listen and try to handle your concerns. They also respect you and your decisions. They have always come to my appointment prepared which is a rarity …
Dr. Gavin and all of the nurses and office staff are fantastic to work with. They help you navigate the surgical scheduling, paperwork and post-op visit with kindness and patience. They take the time to assist, answer questions and offer …
So glad I chose Albany ENT over the other ENT providers here. They got me scheduled rather quickly. Not just for my initial appointment but also for testing. They are very efficient. I was in and out of the appointment within the hour. All …
Prompt and professional and caring. Wonderful experience from start to finish, I felt like I was in good hands. Was seen right away and the provider really listened to my concerns. Was not rushed at all.
** I’ve edited this as of December 2022 because they seem to have resolved a lot of these problems as of late. …
Extremely poor service and communication from the staff. My appointment was canceled by the automated system for the 2nd time. No apologies or solutions were offered. Your time is not valued at this office, use caution or seek better service elsewhere.
Check in was great, experience with doctor was terrible. She spent all of 3 minutes with me to tell me to use Flonase and get allergy tested – both of which I’ve done already. Seemed in a rush to get out of the room.
The people here are always super friendly, and I haven’t had any issues with the care I’ve gotten. Plenty of parking. Sometimes, the check in/out line is long, but that’s really my only complaint.
The experience was pleasant from the reception area to the waiting room and to the examination room. Everyone moves quickly and efficiently.
The examination was painless and my questions and concerns were answered.
On 1/10 the PA I saw was great. She ordered CTs, MRI, and bloodworm for kidney function because of the contrast dye used for the CT and MRI. I had the bloodwork draw on 1/12. I have left several messages on various schedulers lines. On 1/10 …
Dr.Setzen is great, but communication is non existent in this office. You can not ever get to a person on the phone, and you leave messages for nurses and who knows when they’ll get back to you. …
They operate their own ear nose throat urgent care facility at this address as well as the usual scheduled appointments. You have to look up the hours it doesn’t stay open particularly late but it is drop-in. If you have an ENT problem …
Dr. RACHEL TREIBER made our experience easy and very successful. My husband is thrilled with his new hearing aids. Rachel is warm, friendly and very knowledgeable.
The doctors are great, the portal is decent. Forget about the check in people, trying to reach them by phone or getting a return call. It is impossible. It is an assembly line environment until you get to your doctor.
The doctor was great, this review is about the questionable, if not illegal, policy where this medical facility does not require masks. Of all places, for an ENT clinic where half the waiting room is coughing and sneezing to ignore the CDC and NYS mask guidelines is unacceptable in my opinion.
I’m not sure if they’ve become too big to properly support their patient load or they just don’t care anymore.
Appointment scheduling: plan for an hour on hold or to leave a message that will …
Would have got 5 star, but they didn’t put my order in for my CT scan. Fortunately there was this lady with pinkish red colored hair that actually got me a CT scan with in a 15 min wait. Thank you whoever you are. She deserves 200 stars.
I had a late afternoon appointment with Michael Rizzuto the PA. He was very thorough and listened to all of my thoughts. It was nice to sit with someone who took the time to listen and did not jump to his own conclusions. We worked as a team and came up with a proper diagnosis.
This place gets crowded quick so get there early if you are going for urgent care. With that being said, this place is phenomenal. They fixed my issue that I have been dealing with for over forty years. I didn’t know there was a solution. Painless. Life-changing. Thank you!!
I’ve been going here since 2019 and it was fine then. I don’t remember any frustrations when trying to call or get through to talk to someone. Now my mom goes here and has been seeing Dr. Setzen, who is great. All of the providers we’ve …
Getting a hold of anyone at this office is an extreme challenge, especially when you are trying to schedule a surgery or make any kind of appointment. Once you are in the office, the care if good but they truly need to work on answering the phones. It would be easier just to send an email!
This office was amazing while I attended college across the street. The entire staff was great Dr.Adelson changed my life after my second sinus surgery and other treatments. I’ve gone 10 years now with greatly reduced sinus issues.
I have been going to Albany ENT and Allergy for years. They have always provided excellent care. I was deeply upset and disappointed when I received an email prior to my upcoming appointment informing me that masks are now optional. None …