Albemarle County Service Authority (VA) Reviews ( 11 )
We had an issue on the afternoon before Thanksgiving. They immediately came out to help address the problem. This was an issue that took a couple of weeks to resolve, and the customer service and operations representatives were very …
I had a very rude encounter with a member of staff and I for one think that customers especially disabled ones should be treated a bit better and not cause them to have a panic attack! …
The tiered usage fees are outrageous. We have six adults living in the same house and because we use more water than our neighbors with only two people we pay more for the same water. They told me the tiers are to encourage water …
I spoke with their customer service rep in regards with help to adding a person to my account and they were super helpful and pleasant. Emailed me what unneeded and helped save me a lot of hassle. Thanks!
I have NEVER had a good experience speaking with ACSA. I think they’ve had the same customer service rep working there forever. Not a nice person AT ALL. If I could give a zero I would.
I have never worked with such a horrible company. They can’t even keep their records straight. Then 3 YEARS later come to me and say I haven’t paid a final bill. I don’t even keep my own records pass three years. So I had no proof that it …
Tried to help my mom pay her bill at the ACSA office only to find out that they only take cash or check. What?! What century are they living in?? Paying the bill online is expensive and a huge pain. Can’t wait until we get her house sold and will be DONE with ACSA.
Horrible company!!!! The customer service is very rude and unprofessional! The company doesn’t care about their customers, and will not do anything if you have an issue. They had a water leakage outside our house, and they have been …
I had the fastest and best response ever today! I manage a property in Charlottesville and had a break under ground from the freeze. William (wish I knew his last name) came immediately to replace the damaged meter. William was so …
Very unprofessional and unthoughtful staff. My call to customer service was very humiliating they made me feel as if they were happy I was having difficulties. I see why this company has such low ratings.
We had an issue on the afternoon before Thanksgiving. They immediately came out to help address the problem. This was an issue that took a couple of weeks to resolve, and the customer service and operations representatives were very …
Bad Customer service very rude and unprofessional
I had a very rude encounter with a member of staff and I for one think that customers especially disabled ones should be treated a bit better and not cause them to have a panic attack! …
The tiered usage fees are outrageous. We have six adults living in the same house and because we use more water than our neighbors with only two people we pay more for the same water. They told me the tiers are to encourage water …
I spoke with their customer service rep in regards with help to adding a person to my account and they were super helpful and pleasant. Emailed me what unneeded and helped save me a lot of hassle. Thanks!
I have NEVER had a good experience speaking with ACSA. I think they’ve had the same customer service rep working there forever. Not a nice person AT ALL. If I could give a zero I would.
I have never worked with such a horrible company. They can’t even keep their records straight. Then 3 YEARS later come to me and say I haven’t paid a final bill. I don’t even keep my own records pass three years. So I had no proof that it …
Tried to help my mom pay her bill at the ACSA office only to find out that they only take cash or check. What?! What century are they living in?? Paying the bill online is expensive and a huge pain. Can’t wait until we get her house sold and will be DONE with ACSA.
Horrible company!!!! The customer service is very rude and unprofessional! The company doesn’t care about their customers, and will not do anything if you have an issue. They had a water leakage outside our house, and they have been …
I had the fastest and best response ever today! I manage a property in Charlottesville and had a break under ground from the freeze. William (wish I knew his last name) came immediately to replace the damaged meter. William was so …
Very unprofessional and unthoughtful staff. My call to customer service was very humiliating they made me feel as if they were happy I was having difficulties. I see why this company has such low ratings.