Alert Communications provides live receptionist, call routing, appointment scheduling and confirmation, direct advertising response and answering services.
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
3601 Calle Tecate, Camarillo, CA 93012
(Translated by Google) It is one of the best companies to serve the community
(Original) …
Great customer support
This a great company to work for!
Very pleased with their service!
Great company. Great people. Thank you.
Great service. Very responsive and proactive.
We were in a difficult situation and Ariana help us figure out a solution.
Great customer service and office is trustworthy.
Very helpful and responsive to our firms needs.
Amazing service. Dedicated to lawyer with a great quality of service.
very good. attention to detail and acccount manager stays on top of everything.
Great team there. Very responsive and flexible to your needs. I would recommend for sure.
Excellent Service! Professional, Responsive, and Flexible. We highly recommend their services.
A very professional and reliable service, and its representatives are always extremely responsive. Highly recommend.
We were very happy that the company did everything as expected. They were professional and personable and provided exactly what we were looking for.
Farrokh is a wonderful account manager. Professional, Courteous and addresses all concerns.
We are very satisfied with the service we have received thus far. Farrokh is always very attentive to our account making sure everything is going smoothly!
Great service. For all types of offices. Quick response time. Great support and never any missed calls or down time issues. Would highly recommend!
Worth every penny. The Alert Communications team has done a great job handling our everyday calls.
The customer service is always great! you can always get on the phone with someone. They are not done talking to you unless they have solved whatever problem you came to them with involving your account.
We have been very pleased with the service with receive from Alert. Their customer support has been very responsive and easy to work with.
Went down hill recently and stopped answering calls. Was a good company for years but no longer reliable. Don’t trust your business with Alert
Farrokh, Nancy, and the entire Alert Communications team have been nothing short of fabulous. Hardworking, honest, and dependable. Thanks for everything!
I am so happy with their service. Especially since I handle Bi lingual clients, there staff is great. The results Phenomenal . Would recommend it with my eyes closed.
Everyone I have worked with at Alert has been professional and incredibly helpful. We couldn’t be happier with their service!
Ariana handled my account seamlessly. Professional, communicative and awesome all around. I have two accounts and could not be happier. Thank you for your assistance and quick turn around.
I use Alert Communications, and they are professional and responsive. They have been easy to work with, and they always get right back to me if I have a question or suggestion.
Alert Communication has been great to work with. You can rely on them to handle calls for your law firm.
Excellent company! Customer service is spot on and they work with you to modify service to suit your needs. Our intake of calls has increased with this service. Highly recommended!
Candace Mendoza is an extremely professional, responsible, and reliable representative and account manager! I would recommend her to many companies i work with for any answering service management, thank you Candace!!
Alert has been answering our phones for over a year. They do an excellent job, our clients are happy and their customer service is quick to respond to my questions.
Excellent customer service and attention to detail. I especially appreciate that the receptionists speak Spanish. They have a wide variety of options, depending on the needs of your business and they are willing to work with you to figure out what options fit within your budget.
We’re a large law firm. Been w them for 3 years. They now have the worst answering we’ve ever seen. Over 14 minutes on hold on most calls. We have all of them recorded. We are now dropping them and cancelling immediately.
The Alert team worked hard through the kinks to get us set up and are a dedicated staff of professionals. If you are lucky enough to get Francky Reyes as your Account Manager, know you will be in good hands. DKD Kreizer Law
Arturo F. has been an amazing Fitz accounting manager! Goes above and beyond everyday for our clients-always happy to make the changes we need and his response rate is AMAZING!
We are very satisfied with Alert! They take care of all our incoming calls and their operators/receptionists are well-trained and courteous to callers.
Entire team is professional, responsive, and easy to work with!
Truly amazing customer service! They are very responsive to all request and in over 10 years of being a client, they are basically family. The friendliest staff EVER! I would highly recommend Alert Communications for any business needing a top-notch answering service!
Alert has changed how we do our business. The cost effectiveness, the customer support is unparalleled not to mention, we get exactly what we are requesting. I would highly recommend to any company.
I’ve worked with Alert Communications over the past several years and have been very impressed with the team’s responsiveness, effectiveness, and professionalism in handling multiple campaigns. I look forward to continue working with them.
Our firm recently switched to Alert for our afterhours calls and we could not be more impressed with the professionalism and quality service that Alert provides. Would highly recommend based on our experience so far.
Very happy with the service provided by Alert. Farrokh Mokhtar is my account manager. Farrokh goes above and beyond! I feel like I have a dedicated teammate – Farrokh is invested in making my job easier!
I have been using them to handle my incoming leads and I am very satisfied with their services. They go the extra mile to follow up weeks after to sign up undecided leads. I highly recommend them for your business growth.
Each time our staff reaches out to their team with a request, we hear back in such a timely manner. Our reps, Ariana and Laura are responsive, kind and such a pleasure to work with. Thank you for all you do!
Working with Farrokh and his team has been a great pleasure. They are very patient with our clients and make changes as requested. They are always fast to reply. I would highly recommend them for your business.
I am a solo practitioner without an assistant, and I’ve been using Alert Communications to track down Nolo leads. They are EXCELLENT, and typically get the prospective client on the phone within the first two attempts. I no longer spend time tracking down leads, they do all the work for me! The service more than pays for itself!
I have been working with Johanna for the past 3 months since we switched to Alert Communications. Johanna is friendly and very professional. …
Francky R and I, as a new customer, both started at Alert Communications together! Francky, as our account representative, and me as a never before having used an after hours phone assistant. We could not be more pleased with the advantages …
Tom, Farrokh and their crew are terrific. Our integration was seamless. If we knew switching would have been that easy and a company that had all the services Alert provides we would have switched years ago.
I really appreciate our rep, Adriana. Each time I’ve contacted her with a question or request, she’s responded very quickly. She does all she can to ensure we have the right level of services to meet our needs. Thank you for making our jobs easier!
Alert Communications is a tremendous answering service. The are pro-active, friendly and extremely professional. They have always been extremely responsive and accommodating. I have been very impressed.
We are now able to receive and service 100% of our calls and those who contact us by webform within minutes of them coming in all day every day. This ability has increased efficiencies in our processes that has help boost our conversion …
Our firm has been working with Alert for many years and believe they do a great job. Adriana Cortez is a pleasure to work with as she is always professional and prompt in her communication with our firm.
Initially we used Alert for intake services. We were so pleased with intake services we transferred our afterhours answering service to them as well. We have absolutely no regrets on this decision. …
Consistently provides outstanding customer service. A trusted business partner for years. Reliable, quick to assist with ease and confidence. Able to adapt to changes quickly and seamlessly. UPDATE: Still extremely satisfied- Ariana is #1- so fast, so helpful and professional
The Law Offices of Brett Hastings, P.A. loves working with Alert. Everyone at Alert is great and Ryan is an amazing account manager. We couldn’t ask for a better quality of service from them.
We are a law firm in the middle of a mass tort campaign, spending millions in advertising with four media groups funneling all their leads into Alert. Arturo Fitz is our excellent account manager for this project and we are in good hands. …
I have been with Alert Communications since 2009 and the service has positively evolved since that time. Ariana, in particular, has worked closely with me, either in trouble-shooting issues or making positive suggestions which I have …
A must have! Extremely helpful when the office is busy and can’t answer the phone all the time. Their system is easy and very helpful to filter through the calls. Farrokh Mokhtar is amazing! He’s very tentative to our needs and is always there at any moment! Love having these guys on board!
Alert has been great to work with! They answer our calls after hours and on weekends. They are easy to communicate with and are flexible to our needs. I highly recommend them!
Thank you Alert for a job well done and for making sure our clients are taken care of at all hours of the day. It is always appreciated to send off an email to your team and have a call back almost immediately each time. The speed of …
Alert Communications has been serving and supporting our Law Firm for years. They are an extension of our firm, Wocl Leydon LLC, in every way and have done an excellent job interviewing and qualifying potential clients.They adapt to every changing need quickly and are an integral part of our firms growth.
Our Alert representative Farrokh has been very responsive to our needs and has helped ensure that we are getting the services we need. Alert has helped us scale our business and ensure that our phones are truly answered 24/7. Thanks!
Alert always takes care of us, especially Francky. We change our schedule frequently, and they make it appear seamless. They make my job easier, and I appreciate all they do! Very professional and easy to work with.
Our company has been working with ALERT for years. Staff is very positive, patient and professional. I’ve only had good experiences with our account manager, Ariana Dixon. Responsive and helpful – everything you can ask for. Thank you for always being so accommodating.
Alert has been excellent; everyone has been friendly and professional, yet not in a contrived manner. Their process and systems work as advertised and the team stays in touch and follows through. They’re very detailed and reliable.
I have a small criminal defense law firm in Columbus, Ohio, and technology has changed how I operate my office. One of the changes I implemented was hiring Alert Communications to handle all of my incoming phone calls. I previously used …
We chose Alert to replace our prior call service and we made the right choice! We were pleased from the start with Nancy Vallejo, the sales representative, and Alert has not disappointed since. With the help of Lindsey Vela, Brittney …
Our firm has been with Alert for over 4 years. Nothing but stellar service from Adriana and the entire team. They are a true extension of our firm and I highly recommend them to any law firm considering outsourcing any part of their telecom or intake process.
Alert has helped our firm on several projects now in various roles. We have been extremely pleased with the quality of work they have performed, the responsiveness we get, and the detailed updates provided to us. They have suggested methods also to improve processes.
I’ve been working with Alert for several years now and they do a fantastic job of fielding calls and screening potential clients. They treat the callers as if they are their own clients, which is very much appreciated. I highly recommend them.
I have worked with Francky Reyes for few month and the service that I have been receiving is always excellent. There was one time that I had to transfer one of our cell phones to Alert Communication for Spanish speaking clients and the …
Our law firm switched to Alert Communications after having a terrible experience with another company. Farrokh Mokhtar and his team made the transition seamless with their quick response time and accuracy. We are 100% satisfied with the time, attention and care we receive from Alert. Thank you, from 770-Good-Law!
We have been using Alert for our call overflow, after-hours, and interpreter services for approximately four years now. Customer service is great, pricing is fair, and intake team is always professional. We are especially appreciative of the Spanish speaking interpreter line we have set-up.
We have had a very positive experience working with Alert Communications. Dylan T. is my primary point of contact, and without exception, he is prompt and thorough in responding to my frequent requests for information, as well as friendly and accommodating. Great customer service.
We have been using Alert for several years, and the quality of their call center staff is outstanding. Our Account Manager (Ariana) is always helpful and quick to respond to any question. I highly recommend Alert.
Alert Communications is rocking our 24/7 availability and has been so wonderful to work with! I can’t say enough about Jenilee Ramos and the way she has been so attentive to our needs! Highly recommend this company.
I’m third in command and help run a very large law firm with revenues that are well into the eight figures per year, and I personally have been using Alert for at least two years. They are not perfect, but they absolutely own up to issues …
Working with Alert has really elevated our intake processes. Farrokh is our contact and has been nothing but prompt, informative and an absolute please to work with. Great team driven to help our firm succeed! Highly recommend!
Alert Communications and its team has been very helpful to our small law firm. They help us answer phones when we’re out of the office, and they help us with different advertising campaigns. They also do a great job of leveraging technology and quality to follow up with potential clients.
Arturo Fitz and the team at Alert communications are some of the sharpest business professionals in the industry I have had the pleasure of working with. Quality intake and client communication are absolutely essential to our campaign …
Working with Alert has really elevated our intake processes. Farrokh is our contact and has been nothing but prompt, informative and an absolute pleasure to work with. Great team driven to help our firm succeed! Highly recommend!
Prior to hiring Alert Communications, we were using an in-house voice mail system. At first, I skeptical hiring an outside service for our after hours and overflow calls. but from the get-go, I was very pleased with Alert Communications’s …
As a busy law firm with high call volume, Alert Communications has been a life saver! It is such a comfort knowing that Alert has our back when we get super busy and they answer overflow calls, or when we can’t be in the office every hour …
Our law firm previously used a different provider for after hours and overflow call handling. We were not satisfied, and we switched to Alert Communications. Wow – what a difference! Excellent communication, top notch service, and not …
Ariana and the guys over at Alert Communications are great! I have had several businesses and used many call centers over the years and they are by far the best I have worked with. I would definitely recommend them if you are looking for a solid answering service.
We have used Alert Communications as our after-hours call center and we are very satisfy. Francky R is amazing and incredibly responsive he has accommodated every request we made to customize our account and truly working with us to provide the best customer experience to our callers. Would highly recommend them.
Williams Hart Law Firm has had a great experience with Alert Communications for several years now. It is a great relief to know that our lines are covered 24/7/365. Our Account Manager Francky Reyes has been a great resource to help us set …
I have received 5 star service from all Alert Communications employees I’ve worked with. My account Manager Farrokh is very responsive and follows up with me frequently to inquire about the quality of service. I strongly recommend working with Alert for your answering service needs.
I hired Alert Communications to help with my firm’s intake after dozens of lawyers, vendors, and marketing professionals recommended Alert as “the best in the business.” After two years as a client, I continue to be amazed by the quality of …
Alert Communications is a valuable asset to the Wright & Gray Law Firm. They have a courteous and professional staff who are always there to help on our overflow of calls, or after hours calls. Messages are received promptly so that we …
When I was told that my firm was switching our intake call center company, I wasn’t too hesitant about the switch since I thought all intake call center companies were the same, but Alert Communications has taught me that there is a …
I have worked with Alert Communications for over six months now and the service has been outstanding. Arturo and Miya in Client Services are always helpful and are quick to respond when we need to add services or make adjustments to meet our firm’s needs. I would recommend Alert Communications.
We use alert communications to answer our after hours calls for our law firm. They do a great job of obtaining information from potential clients and other providers we work with. They always send over emails quickly. Always very professional when speaking to the reps on the phone. Love working with them.
We have been using Alert Communications for several years. They answer our roll-over calls and handle our after hours calls. Regardless of date or time, they have been prompt, accurate and have provided great support to our firm. Francky will go above and beyond to make sure you get 5 star service!
Alert Communications has provided next level service for our firm. All staff have been very responsive and treat each call as a priority. Farrokh (our account manager) has always been available when needed, and answers any question I send …
We switched from another service that was not answer our calls effectively. Alert service reps are highly trained and have the access to input new callers directly into our case management system. This allows us to focus on the best cases …
We have used Alert Communications as our after-hours call center for years and I have nothing but the best feedback to give them (Especially Adriana who has always been amazing). They do whatever they can to make you happy even if it’s …
It is a pleasure working with Farrokh and the Alert team. They do an exceptional job on our client intakes, and keep us informed concerning all aspects of our account. They are always available and responsive to our questions and …
I have been a client of Alert Communications for over 15 years and I could not be happier with their service. They are very courteous and professional, and they completely handle my telephone intake process both during business hours and …
Alert Communications do a great job handling our account. We cannot wish for more professional, flexible, and thorough company. Farrokh is the best Account Manager ever! He always goes above and beyond! He resolved an issue with our telecom …
The law firm I work for has used Alert Communications for several years. They have helped us improve our intake capabilities and have even served as our receptionist for all calls on days when we’ve had to close the office due to natural …
I have used Alert for law firm phone services and client calls for nearly a year and am very pleased with the attentiveness to our account and the regular guidance on how to improve our utilization of the services. Nancy was great at …
Alert provides amazing customer service, not just for our callers but for us as well. They are incredibly responsive and have accommodated every request we made to customize our account so it feels like an extension of our office. Highly Recommend.
Alert Communications has been handling our law office’s off-hour phone calls for the past several months, and we have been very impressed with their service. Our account manager, Francky, worked very hard with his team to implement an …
Where do I start? On behalf of HLM Atlanta/Savannah, we have been with Alert Communication for about a year now and we have no complaints. They have always been thorough, flexible, and professional. The customer service representatives do a …
Samuel R. is the man! I love working with Alert Communications. They are incredibly responsive, professional and good at what they do. If you have a problem or want something tweaked on your account, they give you an accurate timeframe on …
We have used Alert Communications for five years and I couldn’t be happier with their service. When we started with Alert, we had only two lawyers and two staff. Since then we’ve grown to four lawyers and seven staff. Alert was a big part …
We use Alert as our call center for overflow and after hours. We have several accounts and Alert’s team can script and customize our varied requests. Our account manager, Francky, is very responsive and goes the extra mile to make sure my requests are done and is very easy to work with.
We’ve been using Alert for over 6 months now and our experience with them has been Fantastic! Their intake teams capabilities remain unmatched. Our firm is truly happy with them and we look forward to a long-lasting working relationship. …
Alert has been a huge help to our office. They now handle our after hours and overflow phone calls. This gives us peace of mind knowing that people calling are getting a live person on the line. Our account manager, Farrokh, has also been very helpful with any questions we have. Highly recommend them!
Our office has been using Alert for a few months now, and we have found them to be incredibly valuable and so much better for afterhours communication for our incoming calls. Farrokh, especially, is always prompt to respond to our needs, …
I’m the managing partner of a large law firm and Alert Communications has very long hold times , I clocked 16 minutes and more, dropped calls , mispronounced words on most calls. I was not informed of there being over flow in 2 Mexico call …
They do quality work and have been a good back up call center for us. We would recommend them.
We’ve been using Alert for a couple months, and we really love their service. They follow up with us regularly to make sure we’re paying for the right amount of services. As a small business used to getting squeezed by contractors for every …
Our firm recently started working with Alert Communications. We have never used an outside answering service before so we were unsure what to expect. Our experience thus far with this fine company has been really great! From the on …
I wouldn’t hire them. They don’t follow written protocols and requests regarding answering phones, screening calls, taking messages, and blocking unwanted calls. This failure leads to outrageous bills that are completely unjustified and …
Alert Communications takes great care of my callers 24/7 365! I have been a client for almost a year and they provide exceptional service. My Account Manager, Francky Reyes, is always quick to respond and ready to assist. I highly recommend Alert.
Our law firm has used Alert Communications for our after hours and overflow call answering needs for a couple of years with great results. We recently began using Alert for our call screening and lead tracking purposes. I have been very …
We’ve used Alert for quite a few years now and are happy with their service. Our internal account rep, Adriana, is amazing to work with. Based on our experience, we’d recommend Alert for your call center needs.
If I could give zero stars, I would. Worst customer service ever. They constantly had excuses for why they weren’t providing service as promised, and it was never their fault. Save yourself the money and aggravation. Recommend not to use them.
When we needed help handling inquiries from potential clients, we chose Alert to be our outside call center. Our experience with other call centers was not great and we were skeptical at first. But Alert was highly recommended so we took …
We have been using Alert for several months now after using a number of intake/receptionist services and companies over the last few years. My contact is Francky Reyes and he’s been amazing. I have had to make a number of adjustments to my …
Alert Communications is by far the best call center we have ever used. They are extremely professional and very easy to work with. They are very customizable and have a very reliable 24 hour per day system. And my rep Brittney is absolutely …
We’ve been using Alert Communications as our after hours receptionist for almost a year now and they’re great. The setup was quick and easy. We are really pleased and happy with the quality of service Alert provides. Our Account Manager, Francky Reyes is incredibly attentive and helpful. We would definitely recommend.
We have had a very pleasant experience working with Alert over the years. I would highly recommend their services. Our account manager Ariana is especially great – she is prompt, on top of all of our needs and communications, and goes above and beyond to serve her clients! Definitely a great company to work with.
Working with Alert Communications has been an absolutely wonderful experience. We have had them on board for almost 6 years and I would not consider using anyone else. Alert will work closely with you to ask the questions that you need …
I have been using Alert Communications for about a year and I am very happy with the service they provide. My account rep, Farrokh, is especially attentive when it comes to modify our customized program. He is very diligent and makes every effort to resolve any issues in a timely and professional manner. I highly recommend them!
We have been with Alert Communication for about a year now and have no complaints. The customer service representatives do an amazing job at screening the calls. They are very professional and courtesy to all our clients. …
Our firm decided to make a switch to Alert Communications for after-hours call answering service about ten months ago, and we are happy to say that we made the right decision. Alert has demonstrably streamlined our intake process. …
Alert Communications is a crucial Team member of our staff. Their operators allow both our clients and potential clients to reach a live, caring person 24/7/365. When they are handling an intake after hours, the level of detail, speed of …
Our experience with Alert Communications has been excellent. Everyone we have worked with has been so easy to work with. Setting up the system was quick and easy. The intake call handling is going great. Our account manager Farrokh is very …
We have really been enjoying having Alert as our after hours service. The operators are polite and professional, they follow our protocol, and are quick to make any adjustments when we need them. We have used two other answering services …
We have been with Alert for over a year now and we love the customer service we get from our account manager. And the support staff is amazing
This company was great for years. Recently their call agents are un trained. For example, I have a personal injury firm, we just heard a call were an agent has no earthly clue what he is doing! The caller stated at the beginning she got …
Our law firm, Serious Injury Law Group, partners with Alert on new potential client intakes and client communications. We have worked with them for years because they provide very reliable services. The account representatives are very responsive to our needs and concerns. Positive client experience, thank you!
This is the worst service I’ve ever had from a company. I worked with them for 16 days, they admitted in a meeting after the first 7 days that they were not doing the job I paid them to do after I pointed it out. Then, I was sent a bill for …
Our team has been working with Francky at Alert Communications for the last year. He has been a tremendous help on our account; always available to answer questions via email or phone, handle any arising issues and ensuring agents are completing the intake properly. We are grateful for his partnership.
Alert Communications is highly effective at what they do and are always prompt and friendly. They truly care about your account and help you make strategic business decisions that benefit you and your clients. It’s a pleasure to work with them!
I cannot say enough great things about Alert Communications. Their customer service and professionalism are all stellar. We have worked with them for years, and their operators have always been very knowledgeable and polite on every call. We are grateful to have them as our business partners!
Alert Communications has been handling our law office’s off-hour incoming calls for a couple years now, and we have been very please with the level of service they have to offer. Specifically, Kris who manages our account, has been great …
I have been working with Arturo at Alert for about a year now he has been great to work with. He’s quick to respond to any requests to update our accounts and very pleasant to work with. One challenge in working with any call center is that …