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40 Market St, Lowell, MA 01852
Always have a great experience at the Lowell location. Very helpful people and always pleasant to deal with!😊 …
Hale Street office has wonderful service, always courteous and helpful.
I’ve been a member here for more than 30 years, always there when i needed them. friendly staff always makes things better.
I’ve been a customer for fifty years, This institution has never been worse, I’m trying to deposite a check that exceeds the online limit and trying to get a supervisor to approve it is taking hours
Terrible customer service!!! I called exactly at the time they open and waited on hold for 4 hours an they never answered my call!!! Then I called again because I was tired of waiting and the operator says they closed!!! Are you kidding …
I have been a member since 2007. Most of that time I have lived out of state. The customer service has always been very helpful every time I have called and has always resolved any problems I have have. Most has been my fault.
Sharon Morin was so helpful, nice and attentive in making my car loan process super easy.
As always, it is a pleasure dealing with Align as I have in the past whether it was for an auto loan or a line of credit. Great communication and professionalism. Keep up the great work!!!
IDK what people expect from a bank…have them put money in your account? I put my money in there and I get access so they meet that need, but I’d rather work with a local bank/cu than a larger offshore, foriegn run bank. In dealing with …
I’m sorry but I have to say this my wife has been a member of you for 5 years and I emigrated from Bank of America to Align CU almost a year ago to be in the same Bank as her but I see that it was a mistake I have tried to have some of …
Poor customer service is an understatement. I was yelled at on the phone by one of their Employees, Jennifer Osorno who eventually hung up on me for asking a question after she gave me incorrect information in writing. …
Banking done easy and with transparency. I had the pleasure of dealing with Denise and she was courteous and thorough. Couldn’t be happier then I am with my experience with align.
I have been with Align for years (about 5 at this point) and I am planning on leaving. The service here is AWFUL. Myself and other members have had cards shut off when traveling on vacation (even when the bank was warned ahead of time), …
Very friendly and timely. I refinanced my car loan with them and it only took 2 days to complete. They are always there to help and easy to get in contact with!
I have not been happy lately with the credit union and I have been a member for 20 something years, I have recommended many people there but things just aren’t as efficient & family friendly as they used to be. The final straw was I lost a …
If you are looking for a home mortgage, do yourself a favor, look elsewhere.
Their mortgage department is horrible. It almost seems they don’t want to loan money. Instead of just saying no, they make it as difficult as possible for …
Emelie was wonderful! She was extremely attentive and helped to answer any and all questions quickly and efficiently. Not only was she on top of all necessary paperwork, but she patiently explained what each were and also worked with the difficult sales team at the dealership. Highly recommend her to anyone!
Initially they did not want to bank with me after I showed them a shelter letter as proof of residence. My husband just died and I was left alone with our children. I had a job and was trying to get back on my feet. “It’s the managers …
Denise is your go to loan specialist! She will make sure that you get the best rate out there and won’t make you feel like a number. She actually treats you like a human and I think that is hard to come by with financial institutions now a days! Thank you Denise and thank you Align!!!
I thought it’d be better to have a local bank. Align CU turned out to be an incredibly incompetent organization. …
I have been banking with Align for a couple decades ever since it was Northern Massachusetts Telephone Workers Credit Union and I must say that they have been more than helpful with several loans that I have needed over the years. The …
I was very tentative about getting a loan , pushy reps wanting to get the most for the loan, etc.
But that was not my experience with Align. From the first call to Emilie and …
I am a long time customer of Align. Whether it’s mortgage or auto loan (this time was auto) my search for the best services always leads me to Align. The rates are always one of the best going, they’re flexible, their site works properly …
I went through Align credit union for my lease buy out car loan. They were so quick with providing me all the information needed so I could select the term length that worked best for me based on the interest rates. I closed on my loan less that 24 hours after stopping by the Haverhill Branch! I would highly recommend using them!
Align assisted me with my lease buyout and gave me a car loan with a great interest rate. The loan assistant, Sharon, handled all the details and made it a stress free experience. I highly recommend using Align for your banking needs.
Super easy process to get a car loan. I did it all via email. Emelie was very clear with her instructions, and she kept me up to date all the way through the process. They have great rates too. Highly recommend.
I have been an Align Credit Union member since the old days when it was under the old name. When we were unhappy with our current mortgage provider, we looked to Align and the process was smooth and personal. It felt like we were part of a …
Align Credit Union has always provide us with exceptional customer service. Especially when we process any type of loan through them. We recently needed an auto loan within a few days. They were able to deliver the check to us within 2 days …
Honestly I can’t say enough good things about the people who work at Align Credit Union. Unfortunately, my furnace decided to stop working a few weeks ago in early December 2021. I heard from a friend Mass Saves offers an interest free …
I recently used Align Credit Union to help finance the purchase of a used car. I can’t say enough about how great they were to deal with. I actually ran into a lot of trouble getting the paperwork I needed from the car dealer to finalize my …