Ralph and Barry were both friendly, knowledgeable, and professional. Not only were they on time, but very thorough with my installation and knowledge of the products that would best suit my service.
Just called All Points to upgrade my service. I was a bit apprehensive, as I am not the most computer (or tech) savvy person. However, Heather made the process very simple, and very fast. She took care of me in no more than five minutes. I …
Chris arrived promptly and did an excellent job with the permanent installation. He made sure the signal was up and strong before he left. Great Job!!!
Jason and Heather are the best! Within 2 hours of closing on my new home I had AllPoints up and running with a 3 unit mesh network. They walked me though the process with ease and stayed with me until I had m Wi-Fi up and secured. All …
I have had trouble keeping connected. My technician Bobby B. is the person that setup my service and has been the continuing person to come when I had problems with the service. I really like that he is the person that continue to come …
The service like I said wasn’t that good but now it’s great! I couldn’t ask for a better service! Both my boys play their games online with their Xbox’s and PlayStation! We can still watch tv and use our phones.
After losing all internet and wi-fi while installing a new router on Monday, I finally called APB. Got some help Mon, Tue, and Wed when I called again & again ( the first 2 days were sort of helpful, the third not.) On Thu, still …
I haven’t had any problems with the service so far. Gratton,the technician, that installed my service was super helpful, nice, and quick! He did a fantastic job. He made sure all of my equipment was up-to-date and that we had the best router so ensure wifi connection throughout our whole house.
Worked with Grayson today with a technical issue. He was very easy to talk with and he took all the time we needed to solve my issue. He solved my problem professionally and I could not be happier!! Thank you Grayson!
The tech guy did a fantastic job for what was needed today. He went beyond what the call was originally for, and checked my equipment to find that it was outdated. He installed new equipment and it has made a huge difference in the speed of my internet. Highly recommend this company.
We had All Points Broadband installed. The entire process has been a very professional experience. Our first initial contact with Jason was extremely helpful in helping us understand what Mbps we would qualify for due to our NRV location. …
We were frustrated having issues with our internet speed after upgrading our service. We could not get our new router up and running. Bobby B. was the technician that came out to our house and investigated and repaired our issue. He was …
We’ve been using our new All Points Broadband internet service all weekend, and so far it has been flawless. Their team even put in extra work to get us a 25 mbps connections instead of the 15 mbps connection that they originally said was …
Technician (Ralph G.) arrived on time, was courteous and knowledgeable. He took the time to explain how everything works and I am already very pleased with the connectivity. I would recommend All Points Broadband especially in my area of Radford, Va. Thank you Ralph for your kindness and patience with me!
Ralph and Bobby were very easy to work with. They answered many questions as they installed our internet. It was obvious they enjoy what they do and take pride in doing a good job.
I would rate this company zero stars if that were possible. I have NOT ONCE had them resolve an issue I have had, and even when we called to upgrade our service, we STILL couldn’t get a phone call back. We had Shelby BB before they bought …
Customer Service End – My Fiance and I moved to VA recently and decided to contact All Points for internet about 2.5 weeks ago. Timelines were set, but none were met. 3 business to survey our area – took 5+, initial installation was pushed …
The technicians, both Josh and his colleague, did an excellent job installing the receiver and running the line into my home. The took the time to be sure the router was setup and everything working properly.
I called All Points on Monday to see if they could install service for our local Bluemont village store to support our community’s Bluemont Fair, coming up that very weekend. They were very responsive to our request. Patrick showed up on …
This review is really about Bobby. The legend of Bobby grew today. On a hot August day, Bobby realized my signal was poor and did something about it. It was approaching 4:00 when all the “easy” fixes were tried and failed. Bobby made a …
Excellent service from Gratton! He arrived promptly at the designated time, explained everything he was going to do and how long it would take, and answered all my questions. After installing the router, he walked me through how to use …
Wifi went out on Friday at 830pm. Called 24 hour technical support. The tech couldn’t do anything but reset router and dish outside. Tech informed me he was sending to his supervisor for them to fix issue. …
The installation process (and before) was beyond flawless in the time it took and the professionalism, however, the quality of the wifi itself and the responsiveness to calls and email after is very poor. …
Person on phone was very helpful and pleasant. Two men who did installation were amazing and professional. They gave me advanced warning that I needed to decide on a line name and password. The biggest help for me was that they made sure …
Buyer Beware: We have had All Points since they bought out our previous provider (Blue Zoom) We had little to no problems with Blue Zoom, but since All Points took over, we have had numerous problems both technically and with customer …
Ralph did a fabulous job – he was actually early for our scheduled time. He was very patient with the set up and trying to guide my father through explanations. So far so good with the signals and the service. We appreciate your help! Thank you.
Very next day of order All Points was up and going, Josh was so helpful in guiding me to the right router for my particular needs! Installation was fast neat and very informative! Can’t get over how fast and clear your service is! So far I could not be more pleased!
If I could give more stars I would. Bobby was great to work with, and had me hooked up in no time. I’ve had other companies in the past that are just concerned with getting the work done the fastest and easiest way possible. Bobby came out …
Dave was able to get me up and running in a matter of minutes. Service was down, and he obviously had the tools needed to see immediately not only the problem, but the port, cable, and device that was causing the issue on my home network. …
My parents had had no WIFI connection at their rural home in Virginia for several weeks. I called All Points and Walter in Customer Service was very responsive. At first he said there were no appointments until the following week. I …
Chris was very professional and helped me figure out the best placement of where to bring the line into the house. i really appreciated his hard work and attention to detail. AllPoints has a great employee in Chris.
Josh and Ralph arrived on time. Immediately began installing process. Everything was done efficiently. Service was great. Very professional and knowledgeable.
My internet has been down the entire weekend due to the lightning storm I was able to contact Bobby Branch he assisted me in getting the help I needed to take care of the issue. Bobby is very professional and dedicated to his job. I would …
Works great when it works. We were on Hughsnet for years but could not stream on the TV. We were excited to find out that we could finally get a fire Stick and stream video on TV with Allpoints and canceled Hughsnet and DirecTV. …
Ralph and Bobby came out today and got me back up and online today and provided me more speed. They was very knowledgeable and professional. You can really tell they like what they do and who they do it with. They do not let challenges get …
Josh was our technician. He was knowledgeable and professional. The service is excellent and I’m impressed with speed. I highly recommend All Points if you live in the Riner (Golf course) area.
Spoke with Kei twice in a row, who was absolutely fantastic. The first call was two weeks ago when Kei recommended a path to upgrade our wireless speed (upgraded to wireless mesh throughout the home). Today, when I called back for further …
Josh was a great help in getting us up and running. Very happy. We had to reset my router as we forgot the password so once that was done both my computer and Bills were able to get internet and also my printer.
I had 2 techs come to.my home to install my new wifi. Bobby and Ralph G!!! They were excellent very clean friendly fast service i was very comfortable with them in my home u felt like i could trust them they also explained EVERYTHING to me …
William Fields was a great support for our family. Our wifi went out and he went above and beyond to get someone out to the house to evaluate our problem. We ended up with Brandon arriving and changing our line of site to a new tower that …
Had our installation today in Radford VA by a very good and friendly gentleman (Ralph). He listened carefully to our views and explained clearly the system and the best way to get great results. He found a way to place the antenna in our …
I called All Points today about getting their service. I was told they would check the signal in less than a week and be in touch. Two hours later they were here. Ralph and Bobbie not only checked the signal they installed the same day! …
If I could give no stars I would. Absolutely terrible company. Have been out of internet for almost 3 weeks and the management won’t even call me back. If you have any other options in your area you should definitely steer clear of All Points.
I have had All Points broadband for a couple of years now and have always been pleased with the service and speed. We recently moved and needed service set up at our new location. Bobby and Ralph came out right on time and completed the …
Installer Josh showed up on time and did a good job installing the internet. He hanget the antena where we wanted, hid some of the wire in the roofing even though I like seeing wire. I got 12mbps and it puuls 3 devices youtube 360p just fine, cannot skip around too much because it will be slow then, 2 devices it works real good.
Ashby went above & beyond. We have been trying to get someone to come out & walk the field with us & find what needed to be done – he was the FIRST Person to do this.. & with that we now have INTERNET. !!! I hope that this review finds the …
I have had All Points Broadband as my only practical option for Internet access for several years. I have been frustrated by their customer service and their network’s poor performance. …
I needed internet fast, I was told the waiting period was about a week and a half for installment. I asked if I could pay a premium to have that expedited and was told by the very helpful customer service rep that that wouldn’t be necessary …
We’ve been using “All Points Broadband” forever, they provide great wireless internet service to us folk out in the boonies. But we started having a problem a while back, and it had to be something on our end because our neighbors had no …
I called All Points with an extremely short notice receiver installation after having my roof replaced. Mr. Strange arrived and completed the installation very quickly despite the strong wind gusts and cold temperature. Their installation service is excellent.
The worst internet company I have dealt with. I have never paid so much money for such terrible quality internet. On top of that, because they insist on contracts, I was forced to pay a large amount of money each month, even though I no …
Dion was excellent! He identified what needed to be done and took care of everything immediately. He answered all my questions and was helpful showing me how to manage everything.
We live in a very rural area, unable to to get internet for years. Jason came and found a line of sight. A week later Ralph came to install, he explained everything to me, answered all my questions. I’m very pleased with the service I received from both gentlemen. I will definitely recommend this company to family and friends.
I have had their service for over 17 years. When I first signed up the customer service was over the top. When the company was sold to All Points the customer service became deplorable. I spoke with two tech support folks yesterday about …
Our service went out and I contacted a friend who works for Allpoints, Bobby Branch. I explained what was going on and he suggested we make a service appointment. My wife made the appointment the very next day but they were unable to get …
Installation experience was amazing. Patrick and Dion ran the wires very cleanly and were awesome to talk to while it was being installed – Patrick explained everything as he was doing it and they even stayed late on a Friday to get …
Our technician (Dion) was awesome. He was very pleasant and thorough checking our system. He explained everything and provided instructions how to keep check of our router and connections. Thank you very much.
Brandon and Kevin installed my APB today. They were timely, respectful of me and my home, did their job in a professional manner, thought through the best way for me to get internet service, told me of a way that I could save money and have …
I’ve been a customer for years and just had a service call with Chris. He was very professional, knew the technology inside and out, answered all of my questions and quickly fixed an issue I had. I also had a good experience with Will on …
Jason was initial contact and was great throughout the entire time from set up to finish.Brandon was our technician and completely thorough. He is awesome.Once our installation was complete we were able to log on immediately with no problems .i would recommend this service highly
Slightly late from the appointment window but did a great job on install and the service is great! It was very easy to work with everyone throughout the process, Jason was very responsive every time I messaged him.
Bobby installed my internet equipment and established my service yesterday. He actually arrived about 20 minutes or so earlier than expected, which was a very pleasant surprise. He very clearly explained where the equipment would be …
Jason, Josh & Ralph were all very efficient, friendly and knowledgeable with the installation of our new service through All Points Broadband. They explained everything they were doing as they went through the process and answered all my …
We just moved on a new street and were told we wouldn’t have internet access for possibly up to 3 months. Jason at All Points Broadband climbed on our roof and told us otherwise. Less than a week later, we had our service installed by two …
The installation was great. Gratton and Ralph were on-time (actual set time- not a 4 hour window) and completed the job much faster than I expected. When they were done, they made sure everything was working before they left and explained …
I couldn’t be happier with the customer service I received from Jason and Ralph! We just built a new home and needed internet kind of quickly! These two got us on the schedule and up in running in just a few days! Even with the virus going …
My wife said Bobby was great to deal with during the install. He gave some tips and tricks on some things. We’ve had it one week and have had to unplug/reset 3 times to get it working again. The internet is great when it works, great …
I am not a techie but I do know they seemed to know what had to be done and did so in record time. Both gentlemen were very polite and Brandon made sure all was working before they left.
Jason and Josh were truly professional about every aspect from the site survey, and the install as well as answering any questions I had. I am very satisfied with my service and All Points Broadband is much faster and more reliable than my previous provider. Great job to the All Points team
I’ve been a customer since November 2013 when the service provider was NRV Unwired. In 2017, All Points bought NRV Unwired. My residence is at one of the higher elevations in the valley and is approximately 13.5 miles from the access …
Bobby and Ralph came and helped locate the issue with my internet service. They worked together and had it fixed quickly. They even helped me set up my new router mesh. Both gentlemen were verydel knowledgeable and so very helpfull. Thank you to the both of them from the Stuart family!
My review is based on the technician setup with the field technician. Ralph G. was very professional, arrived on time (actually even a few minutes early) which never happens. Made sure everything was good to go and had great communication. …
I had All Points Broadband installed this morning. Josh, Bobby & Ralph were outstanding. They showed up early for the appointment, checked to ensure we had the promised internet speed in my entire home. I’ve suffered through Hughes Net …
The installation crew arrived right on time and completed the installation quickly and efficiently. Excellent job! The crew was very courteous throughout and very accommodating regarding placement of the inside equipment. One of the best …
I have been a customer for almost a year now and the service has been awesome. I have never been without service even in heavy rain and storms. While we haven’t had any snow yet, I couldn’t be happier with my service. The monthly bill is …
Chris was able to adjust our equipment by extending our dish. It was so nice 👍 to have Chris stop by this morning. If at all possible, please add Chris to your ovation award 🥇 list. …
The installers actually arrived a little early to install my internet. They were younger gentlemen that were very respectful of my home, answered any questions I had, and have me options I didn’t know existed. Like installing a smaller dish …
I had the pleasure of working with both Jason & Ralph. Jason came out within hours of my initial call to confirm I could receive WiFi at my home. Ralph installed the WiFi a day earlier than scheduled and both were great to work with!! …
Service quality was good, both on the telephone and by Ralph the on-site support technician. Ralph identified the root problem, replaced damaged hardware, and set up home router to restore service. …
All Points Broadband was just installed in my home.
Bobby and Nate came out and did a terrific job. They
were attentive to the details and were meticulous in …
This company did exactly what they said. They installed in the best location that would give the best service. The router is very important. I called and even talked to someone about particular routers I should get for the service. He …
Josh got here exactly the set time
He was very polite and friendly. He went to work immediately and didn’t stop until he had the system completley ready.with the dish he installed we have more …
Our previous ISP quit working and we had to acquire new service quickly. After speaking with Jason, APB sales, on several different occasions to answer questions, he was able to work me into the schedule and had service within 24 hours of …
Ralph and Josh were tip top professionals for my installation. They had me up and running in no time at all. The install was quick but they took time to explain the process and was careful to keep everything neat and tidy. The service is up and running with no hitches. Highly recommend All Points Broadband.
My service call was performed by Dion with professional courtesy and excellent communication as to the issue. His diagnostic and technical skills are top-notch. Dion was able to solve my reception issue in a timely manner without additional cost which I really appreciated!
Brandon our installation rep went above & beyond. His expertise on install, surveying & about All Points services was a breath of fresh air. Very knowledgeable & took his time to ensure everything such as our firestick & cameras worked. …
Phil did a very professional job in installing my fiber optic cable. He is very customer oriented and friendly. He is very knowledgeable technically and knows how to communicate with those of us that are not. Highly recommend him – 5 star+
I was/am SUPER happy with All Points Broadband!! When I first inquired Jason was so so helpful and got me set up to get service and when they came to set it up, Josh did a FANTASTIC job and was so informative and great at setting everything up. I will definitely be doing business with them for a long time!
On time, fixed the problem in 10 minutes. Waited until I reset my routers and got back up and running. Can’t ask for much more than that. Great job Dion …
This internet service worked great the day it was installed. After that day it slowed way down and I was told that since I’m close to there tower I should have great service but that hasn’t been the case. I already had my service go …
All Points Broadband provides excellent service for us. We were pleased with the service call. Josh, the technician, was on time, very professional, knowledgeable, and explained what needed to be replaced (updated an older radio receiver). …
Josh and Bobby were really friendly and knowledgeable about all things internet. The quality of work was amazing (barely even knew they were here when they were installing new equipment), and both technicians went above and beyond to help us.
Josh did the installation and did an awesome job – couldn’t have asked for a better install. Jason helped me get the account set up and advice on the service plan, his customer service was awesome. Very happy with the speed and service so far!
Ralph and Bobby arrived 1 hour earlier than scheduled time which was perfect for us, they were knowledgeable about the equipment and answered Any and every question I had. They did a great job installing the wires on the outside of the …
Dion was great, arrived ahead of schedule and fixed my problem. I would have posted five stars except for the fact that Dion’s employer took 2 1/2 days to get Dion to my door.
Josh and Ralph were excellent. Arrived before appointment time. Very very knowledgeable. Even went one step farther and made sure my TV was streaming properly!!!!! Bother next door now wants them.
The technicians were absolutely wonderful! They were so kind and considerate, especially with my family having experienced a house fire this past week. …
Had to tell the Tech where to drill in my house so it didn’t look sloppy. He still managed to crack the wood he was drilling through. The Internet isn’t fast enough to be this overpriced. The package we signed up for wasn’t what they …
My first contact with All Points Broadband was Sales Rep. Jason in Montgomery county. He was very professional, friendly, and very knowledgeable about All Points and its services. …
We just got this service installed and 2 technicians name Ralph and Bobby came out. They were wonderful!! Extremely professional, knowledgeable, and helpful! They made sure everything was working before they left and continuously asked if I …
Our technician Bobby B. showed up right on the scheduled time and installed the equipment in a timely manner. All Points Broadband’s customer service was great and were true to their word on everything regarding sales and installation. I would definitely recommend their service.
This company is great at customer service. We had some connectivity issues and we called them. They came out the very next day. The technicians that did the work (I think their names were Ralph and Bobby), were very efficient and super nice.
Bobby, Josh and Ralph were on time, even a bit early for the appointment. They worked quickly and efficiently, explaining everything they were doing and answering any questions I had. They were patient with me while setting up the router. I was impressed with their professionalism, knowledge and work ethic.
I am really impressed with the great service I am getting with All Points. Josh with the installation was professional and quick with the installation. Definitely would recommend.
The technicians with All Points including Ralph, Bobby and Josh are super professional and helpful. I have had many problems with my service and they have been amazing at trying to resolve them. However, I have not been impressed with the …
The level of personal care we received to achieve a successful and rather challenging installation was phenomenal. Josh was assigned to our installation and he made every effort to make things go smoothly and ensure we were fully satisfied. …
Ralph and Bobby did an outstanding job of installing All Points in my home. They were extremely friendly and very careful to insure the equipment was installed best positions and as invisible as possible. They thoroughly tested the installation before they left. A great team, a credit to Al Points. And the speed is unbelievable
I am always impressed by the customer service and product that All Points Provides. We have been loyal customers for years and finally got the opportunity to upgrade to the 25MBPS service when they brought it to our area. Jason was …
The internet was subpar at best and the customer service was awful. They scammed us into paying an additional month of service claiming that it’s a 12 month contract when we actually ended up paying for more than 12 months. When I tried to talk to them, they were so rude and dismissive. Will never use this company again.
Josh arrived at the scheduled time and change out the radio/antenna in my house. He spent about 3 hours her making sure everything was working properly. We received great remote support from Robert/Bob. I have been with Allpoints since the NRV Unwired days and have always receive excellent service.
I have been a customer since 2015. I recently discovered that I can get twice (sometimes 4x) the speed from Verizon home unlimited. When I went to cancel All Points on the first of the month, I was told they do not prorate and would …
Josh did a great job replacing the cable to our house. Unfortunately we forgot to tell the guys trenching for the in-ground dog fence and thy cut the wire. All Points was very quick to schedule the repair and josh arrived earlier than expected. Great job All Points Broadband!
Josh, Ralph, and Bob were involved in installing our internet service. They were very professional and did a great job. There were some technical difficulties which they investigated and corrected. We are very pleased with the work that they did.
Employees that we dealt with were very knowledgeable and helpful, from the representative, Jason that we enrolled with to Josh our installer. Josh arrived at the time he was scheduled and worked in severe cold to get our service in. He …
Call-in support was very subpar promising return calls that never occurred and very unreasonable projected response time of 4-5 days. After several calls, we were able to finally get a crew to our house. Bobby and Ralph were very …
We had to unexpectedly move because our landlord wanted out of the leasing business. All points would not let us cancel our contract regardless of our situation. My wife is active duty navy, I’m a 100 percent disabled veteran who had to …
I sent a request for service last week because I work from home and recently moved to a location where there are no internet service providers. Jason was quick to come out and give me the good news that APBB could get good service to my …
My Allpoints Broadband install was a pleasant experience! Ralph and Bobby were very kind, respectful and knowledgeable! They understood my concerns about where the satellite should go as not to stand out too much! These two guys have a vast …
The install was great. It was quick and went very smoothly. Josh, Ralph and Bobby did an amazing job and was very knowledgeable and super nice. Just a great bunch of guys to work with.
Josh was the technician who provided the service I needed. He was early for the appointment, which I appreciated very much. He was very courteous and professional in his work. He is an efficient worker and shared his knowledge about the …
Excellent experience!! Josh and Ralph arrived on time and with the tools and materials they needed to complete job. They identified themselves and followed the COVID protocols as mentioned when setting up the account. They surveyed the …
Josh & Bob were great! Very knowledgeable. Quick install…lost zero down time with internet via working from home in transitioning to All Points from old service provider.
Bobby, Josh, and Ralph were Amazing. Not only were they in and out they helped connect my smart TV (I’m not tech savvy) They were Overwhelmingly Friendly, Professional, Very Respectful and made sure there were no questions before they left. …
Ralph and Bobby were very professional and it was easy to see that they wanted a professional install for our service in our new home. It was pleasure talking with them about their company and they worked fast to get us online with our new service!
It was an urgent requirement as I work from home and we had been without internet for more than 4 days. Just thinking there was an area outage due to storms; on day 4, called tech support. Grayson was patient and knowledgeable. He …
This company does a great job with great people that work for them. Jason Politis helped me get my service started. He emailed me everything I needed to get started and helped me with things I didn’t understand. He came out and surveyed …
Jason explained everything in great detail, scheduled a quick install, and was a big help. Josh and Bobby were on time, quick, efficient, professional, and made sure everything was up and running before leaving. Answered all of my questions and went above and beyond. Highly impressed with customer care. Service is great no issues!
Long story short, a cord broke that connected my outside device with the inside device, causing me to lose internet connection. Called the next morning, and within an hour they were at my house and fixed everything, including placing my …
After calling and giving new account information twice finally got scheduled for new service. Was suppose to install two locations on large farm. Installer said order wasn’t entered probably at Corporate and could only install one location. Said he would have them call to resolve. No reply back, that was 5 days ago.
Update: so there were some issues NOT THE FAULT OF ALL POINTS BROADBAND, but Jason and Josh both called multiple times. Jason worked tirelessly to to try get the issue resolved even though it was on the end of my employer. They were all so …
The team at All Points Broadband were very helpful and very responsive. Jason with the sales team was on-site the afternoon that I called for an inspection and determine signal strength. Josh and Ralph made sure that one of them were …
The tech on the phone, David, was very helpful when I first called to discuss my issue. The sales rep, Phil answered my questions about upgrading service from a …
Great experience…from the sale to the install. Prompt, courteous, and professional. The big plus is the MUCH, MUCH faster service we now have over Verizon Wireless.
I just received the best service from this company. We work from home and our daughter is home schooled. We just moved to Round Hill and needed assistance with our service. Brandon in the technical support center understood my dilemma and …
I am so impressed with the professional and knowledgeable level of service I always receive from All Points Broadband. That is a company that not only cares about its customers but also provides great and reliable internet speed at all …
Josh , Bobby and Ralph, came out today to do an installation. These guys are very knowledgeable and thorough. Josh is very professional and explained everything about the service. Very appreciative of Josh. Thanks again for the great service they provided.
This company really has their customer service down. Josh installed our service and he was such a great guy and very knowledgable with any question I had. The service is working great and the router app makes it so much more simple than others i have used in the past.
Extremely happy with my new internet from All Points Broadband. Josh, Ralph, and Bob were professional, quick, and courteous in getting me all set up. They were able to answer all of my questions and showed me how to change passwords, …
We had this service installed yesterday, and what a difference it made compared to my slow DSL! I have had 10 files waiting to upload for the past three weeks, but because my service was so slow the uploads continued to fail. A few minutes …
We had our new internet service installed today by Josh and Ralph. They were excellent! They arrived on time, worked quickly to get the installation completed, and answered all of our questions. They also gave us helpful information on …
Update (Jan 2023): What’s old is new again. I cannot recommend APB’s wireless if you need real-time conferencing or gaming, or have access to Starlink. …
I had several questions regarding All Points Broadband service and installation and Josh did a great job of answering those questions. When the time came for installation, Josh did a great job with the installation. Both Josh’s were extremely helpful and polite. Definitely one of the best customer experiences!
Bobby and Ralph were awesome to work with! Super nice guys and very knowledgeable. They were great to let me know that they were on their way so I would know when to expect them. They were very quick, efficient, and helpful. Thanks again guys!
Very happy with All Points. The local rep, Jason, came out twice to help me find the best place for my receiver and has been very helpful after the install. The technician, Josh, did a great job on the install. Both of these guys were excellent to work with. I highly recommend APBB.
Amazing customer service. Jason was really helpful throughout the whole process as informing on the different options for the equipment needed and Josh did a great job installing the equipment and going over all of the details for the service. The internet speed is fast and consistent. I highly recommend All Points Broadband.
All Points has been fantastic to work with, especially Jason Politis. Our family switched from another provider and Jason along with the technicians Josh and Ralph made it completely smooth and simple. We had zero interruptions in service …
So far, the experience is good. The installation was by Josh who was very professional. I’m glad some capital was finally spent in Pulaski Co. VA to bring remote places internet and wi-fi calling capabilities where the majors refused to invest but are definitely lying with their coverage maps. Kudos to the regional providers.
I think it is important to clarify that the 5 stars are for the technician Josh. He arrived on time, explained the issue, he listened to my non-technical explanation and resolved the issue. To be honest if he had not arrived today and …
Fantastic service. Scheduled by Todd in just a day of contacting them. The tech, Dion, was amazing to work with. The team is very knowledgeable, very friendly, highly recommended. Very satisfied with the company. We are a former customer …
After some discouraging attempts to get help from All Points, the company really came through. Super-tech Chris was sent out with an up-to-date modem. After diagnosing the problem, he installed the new equipment and I am back to my speedy reliable downloads. Thanks Chris and All Points.
The Technician Ralph was on time and vert professional and had me up and running with service in a short time well pleased with the level of service Have been with All Points Broadband for almost 2 years now up until December reliability …
We had a great installation experience! Our technician, Ralph, arrived right on time. He took time to assess our location, remove some old hardware and install the new dish in a convenient spot. He was also able to get the cable routed …
Technician was very prompt and very knowledgable. He was able to assist in getting my internet connected and explained everything in terms that I could understand
Obviously the 5 star ratings are from the company itself and not actual customers. The service is horrible: constantly loosing service, always having to call to report problems with THEIR equipment, they never fix the issues just put …
Chris, the technician who handled our service installation, was punctual, friendly, and professional. He was very knowledgeable and pleasant to work with. The internet connectivity is working great.
Oh my goodness – perfect from start to finish. When we called, Dwayne answered all of our questions and was so kind. Bobby arrived early to get us hooked back up. He and his partner were absolutely awesome. We can’t thank these three …
Vincent and Austin did a great Job!!! It is always a pleasure to have a Great Crew do your installation. They were very professional and Vincent was up on everything All Point for sure!! …
We are very pleased with our experience. Josh was the technician that installed everything for us. He arrived right on time as scheduled and did a great job with the installation. We are very happy with the placement of the antenna and …
The service that I received from the tech ,Josh, was excellent .
He provided the best customer service that I have encountered in a very long time. Great job !
the set up service was great..however when i called back to get help and ask a question 3 days later no one called me back. not even yet. and its been 2 weeks. the actual internet seems really fast and i can watch tv with it. streaming no buffering what what i can tell so far.
very happy
The installation was quick and painless with the knowledgeable guys (Bobby and Ralph) that came out to do the work. I showed them around when they arrived and about 2 hours later it was all done.
All Points has always been my favorite internet provider. For going on 15 years now you have provided my service in western loudoun. The technician was as are all of your people incredible and prompt. Thanks again for the service you provide.
Bob and Ralph were awesome, super nice guys and got it done quick! Would refer these guys to anyone who uses/needs All Points. I will be giving them a call or text if I ever have any issues.
Bobby and Ralph did such an amazing job, they know what they are doing for sure, I highly recommend them and Allpoints for your local ISP, Bobby and Ralph explained everything to me where I understood what needed to be done to connect, these 2 guys are absolutely the best technicians out there!!!
Would have been 5 stars if they had been able to get out earlier. Do appreciate that representative said they would get us in earlier if they had any cancellations. Ended up that receiver was shorting out and melting!!! So REALLY wish they …
Josh was wonderful. He answered all my questions, he was very polite and had a great personality. I told him I run a rescue for abused and abandoned animals. While he was gathering his things he took a flashlight and checked under the house …
I have had such an amazing experience with All Points Broadband. Everyone on the phone has been great. The best communication for an internet company and such a lovely technician named Dion. I am so lucky to have found them!! It’s been 3 years since we had good WiFi at home. Thank you!!
Bobby and Ralph showed up and we’re incredibly professional. These two actually helped you retain a customer as I was truly ready to find another provider due to difficulties with my service. They were able to identify the issue and fix it …
Bobby and Ralph was on time, helpful, courteous, focused, helpful and friendly. They came out and found my internet issue quickly. I thought when they found the issue they would say they would be back the next day to fix it but that did …
Excellent customer service, Josh made sure we knew what to expect and patiently answered every question we had. Josh, Ralph and Bob were very prompt, thorough, and professional in installing our new system.
Ralph & Bobby were awesome! They were prompt, friendly with our critters and very efficient. We’ve had All Points at our other farm and were so happy to hear we could use the service/router at our new one, which made connecting so easy. …
A few years back my ISP gave me 24-48 hours notice that they were “going out of business” and would not longer be able to provide me with internet. Living in Rural VA I had no real options on short notice. I was talking with a friend who …
Josh and Bobby were Super nice technicians. They installed NEATLY and even cleaned up and replaced furniture! The Internet is great. I didn’t know our TV could do so much! Extremely satisfied.
Nate and the technician were extremely helpful with our outage problem. They were fast and very courteous. They are a terrific example of All Points Broadband service!
Experience was fantastic! Arrived around scheduled time and got everything installed after a couple of hours. My assigned technician, Josh, was super friendly and very helpful, and he made sure everything worked correctly and was secure before wrapping up. I would highly recommend doing business with these people!
Our technician Dion provided personable and professional assistance to us in setting up our All Points Broad Band service. We’ve been very impressed with All Points Broad Band customer service so far!
Great company. Great prices, especially over cable and satellite. Great customer service. Great technicians when you need something fixed. I will be sticking with them for my internet.
Cassandra helped me in doing some at home troubleshooting and assisted me in getting an appointment for repair. Thanks to her. Josh the technician arrived early, diagnosed the issue and made the repair quickly. Can’t beat the service. Thank you
Excellent customer service – excellent experience. Agent was very punctual and did not leave until all aspects of the system were working for us. Many Thanks ~RCH
I will start with the people I have interacted are very nice, but the company policies leave much to be desired. I was bought when All points expanded into the NRV. Let’s describe my interactions. I received my email to switch at 10:45 …
The technicians who came from the local area were absolutely top-notch. Not only did they listen to my aspect of what had been happening but they also went straight to where I felt the issue was arising and found the problem. The customer …
I called because my Wi-Fi wasn’t working as a student I needed it back asap. Bobby and Ralph came out the next day at a time that worked with me. Bobby and Ralph were amazing they got my WiFi back up and running within the hour they were …
Chris did a great job with the installation. He took the time to make sure I understand all the components of the system, and how to trouble shoot little issues. Great customer service.
We have had All Points service for years and have recently moved. The same technician that we have had in the past came to set up our new service. Josh is awesome and went out of his way to make sure that we were able to get the best line of sight. I have nothing but positive things to say about this business!
Josh arrived on time and did a great job. Excellent customer service skills. He kept us informed of the issues and options to correct. He then completed the job as stated and now we have optimal signal for our service. Job well done.
We are very long-term customers of All Points Broadband, and continue to be happy with their services.The service is usually excellent. The phone techs are great and today we had Dion come by to fix a weak signal. He was punctual, polite and efficient.
Our technician Chris was amazing. He diagnosed the issue with our service and he came up with the perfect solution. Chris is a true asset to All Points Broadband and they are fortunate to have him. If all technicians were as efficient and as good at their jobs as Chris, service calls would always be a pleasure!
The installation of the fixed wireless connection went very smoothly. Josh and Ralph did a great job and they were extremely friendly. The internet service itself seems great and very reliable. It feels like Christmas morning! Mike
We recently moved to VA, and I just had APB come out and install our service today. Honestly, I don’t know how the service will perform over time, but the services provided by Jason, Bobby, and Ralph were stellar. Bobby and Ralph were the …
We had a great experience with our installation process. The techs Ralph and Bobby were great and explained how the equipment worked. Everyone we have talked with at this company has been helpful and professional.
Absolutely professional from start to finish – so very impressed. The team, lead by David, was terrific. My only complaint, and this is minor, is I wish they had told me that local channels were not included in the package, and even more …
We have used All Points Broadband for a year while our house was being built. We immediately called to use their service in our new home. Installation by Josh was quick and easy. I recommend their service to all in the NRV.
Chris and Deon were knowledgeable polite and accommodating. There appears to have been a breakdown with the dispatcher and start date for the trail that showed poor performance when it had yet to be turned on.
Today I was able to work with two very professional and knowledgeable employees of All Points Broadband, they were able to upgrade needed equipment and relocate my satellite for the best signal available. I highly recommend working with …
Install date got wonky but in their defense, it was the day after a holiday. My significant other took off work for the date quoted, but then it got switched on us and he had to take off work again. Install was smooth. Customer service is …
Just had a service call with Ralph and Bobby. Super great guys and very knowledgeable. They are the same technicians we have had before and knew all about how our system is wired so they could pinpoint the problem. Got us back up and running in no time. Well done!
Josh was here at the scheduled time. He was extremely knowledgeable and patient with our questions. He worked efficiently and is very personable. We have a very positive impression of him and think he is an excellent representative of the company.
Great install. Josh was very friendly and knowledgeable. The download and upload speeds were slightly better than advertised. Ping and latency are very low (which is a good thing for those that don’t know). The price is a little high …
Best service install ever!! Bobby was early, VERY professional and courteous, took the time to walk me through everything, and was done in a reasonable amount of time considering this was the first mesh install in the area!! Bobby is a HUGE …
Josh was a great technician – he was very willing to accommodate our needs and went above and beyond the service call to explain all details of the router install. Josh was also very friendly and respectful. Highly Recommended!
Ralph and Barry were both friendly, knowledgeable, and professional. Not only were they on time, but very thorough with my installation and knowledge of the products that would best suit my service.
Just called All Points to upgrade my service. I was a bit apprehensive, as I am not the most computer (or tech) savvy person. However, Heather made the process very simple, and very fast. She took care of me in no more than five minutes. I …
Technician Dion was extremely helpful and got my service restored after the dish was blown out of alignment by high winds.
Chris arrived promptly and did an excellent job with the permanent installation. He made sure the signal was up and strong before he left. Great Job!!!
Jason and Heather are the best! Within 2 hours of closing on my new home I had AllPoints up and running with a 3 unit mesh network. They walked me though the process with ease and stayed with me until I had m Wi-Fi up and secured. All …
I have had trouble keeping connected. My technician Bobby B. is the person that setup my service and has been the continuing person to come when I had problems with the service. I really like that he is the person that continue to come …
The service like I said wasn’t that good but now it’s great! I couldn’t ask for a better service! Both my boys play their games online with their Xbox’s and PlayStation! We can still watch tv and use our phones.
After losing all internet and wi-fi while installing a new router on Monday, I finally called APB. Got some help Mon, Tue, and Wed when I called again & again ( the first 2 days were sort of helpful, the third not.) On Thu, still …
I haven’t had any problems with the service so far. Gratton,the technician, that installed my service was super helpful, nice, and quick! He did a fantastic job. He made sure all of my equipment was up-to-date and that we had the best router so ensure wifi connection throughout our whole house.
Worked with Grayson today with a technical issue. He was very easy to talk with and he took all the time we needed to solve my issue. He solved my problem professionally and I could not be happier!! Thank you Grayson!
The tech guy did a fantastic job for what was needed today. He went beyond what the call was originally for, and checked my equipment to find that it was outdated. He installed new equipment and it has made a huge difference in the speed of my internet. Highly recommend this company.
We had All Points Broadband installed. The entire process has been a very professional experience. Our first initial contact with Jason was extremely helpful in helping us understand what Mbps we would qualify for due to our NRV location. …
We were frustrated having issues with our internet speed after upgrading our service. We could not get our new router up and running. Bobby B. was the technician that came out to our house and investigated and repaired our issue. He was …
We’ve been using our new All Points Broadband internet service all weekend, and so far it has been flawless. Their team even put in extra work to get us a 25 mbps connections instead of the 15 mbps connection that they originally said was …
Technician (Ralph G.) arrived on time, was courteous and knowledgeable. He took the time to explain how everything works and I am already very pleased with the connectivity. I would recommend All Points Broadband especially in my area of Radford, Va. Thank you Ralph for your kindness and patience with me!
Ralph and Bobby were very easy to work with. They answered many questions as they installed our internet. It was obvious they enjoy what they do and take pride in doing a good job.
I would rate this company zero stars if that were possible. I have NOT ONCE had them resolve an issue I have had, and even when we called to upgrade our service, we STILL couldn’t get a phone call back. We had Shelby BB before they bought …
Customer Service End – My Fiance and I moved to VA recently and decided to contact All Points for internet about 2.5 weeks ago. Timelines were set, but none were met. 3 business to survey our area – took 5+, initial installation was pushed …
The technicians, both Josh and his colleague, did an excellent job installing the receiver and running the line into my home. The took the time to be sure the router was setup and everything working properly.
I called All Points on Monday to see if they could install service for our local Bluemont village store to support our community’s Bluemont Fair, coming up that very weekend. They were very responsive to our request. Patrick showed up on …
This review is really about Bobby. The legend of Bobby grew today. On a hot August day, Bobby realized my signal was poor and did something about it. It was approaching 4:00 when all the “easy” fixes were tried and failed. Bobby made a …
Excellent service from Gratton! He arrived promptly at the designated time, explained everything he was going to do and how long it would take, and answered all my questions. After installing the router, he walked me through how to use …
Technician was on time and did a great job. He was very knowledgeable about the system.
Everything works, very happy with the change.
Wifi went out on Friday at 830pm. Called 24 hour technical support. The tech couldn’t do anything but reset router and dish outside. Tech informed me he was sending to his supervisor for them to fix issue. …
The installation process (and before) was beyond flawless in the time it took and the professionalism, however, the quality of the wifi itself and the responsiveness to calls and email after is very poor. …
Person on phone was very helpful and pleasant. Two men who did installation were amazing and professional. They gave me advanced warning that I needed to decide on a line name and password. The biggest help for me was that they made sure …
Buyer Beware: We have had All Points since they bought out our previous provider (Blue Zoom) We had little to no problems with Blue Zoom, but since All Points took over, we have had numerous problems both technically and with customer …
Ralph did a fabulous job – he was actually early for our scheduled time. He was very patient with the set up and trying to guide my father through explanations. So far so good with the signals and the service. We appreciate your help! Thank you.
Very next day of order All Points was up and going, Josh was so helpful in guiding me to the right router for my particular needs! Installation was fast neat and very informative! Can’t get over how fast and clear your service is! So far I could not be more pleased!
If I could give more stars I would. Bobby was great to work with, and had me hooked up in no time. I’ve had other companies in the past that are just concerned with getting the work done the fastest and easiest way possible. Bobby came out …
Dave was able to get me up and running in a matter of minutes. Service was down, and he obviously had the tools needed to see immediately not only the problem, but the port, cable, and device that was causing the issue on my home network. …
Josh, the installer, provided excellent customer service through the entire experience. I was highly impressed and pleased with the service.
My parents had had no WIFI connection at their rural home in Virginia for several weeks. I called All Points and Walter in Customer Service was very responsive. At first he said there were no appointments until the following week. I …
Chris was very professional and helped me figure out the best placement of where to bring the line into the house. i really appreciated his hard work and attention to detail. AllPoints has a great employee in Chris.
Josh and Ralph arrived on time. Immediately began installing process. Everything was done efficiently. Service was great. Very professional and knowledgeable.
My internet has been down the entire weekend due to the lightning storm I was able to contact Bobby Branch he assisted me in getting the help I needed to take care of the issue. Bobby is very professional and dedicated to his job. I would …
Josh was extremely helpful and caring. Took care of updating my service and was very knowledgeable.
Works great when it works. We were on Hughsnet for years but could not stream on the TV. We were excited to find out that we could finally get a fire Stick and stream video on TV with Allpoints and canceled Hughsnet and DirecTV. …
Ralph and Bobby came out today and got me back up and online today and provided me more speed. They was very knowledgeable and professional. You can really tell they like what they do and who they do it with. They do not let challenges get …
Josh was our technician. He was knowledgeable and professional. The service is excellent and I’m impressed with speed. I highly recommend All Points if you live in the Riner (Golf course) area.
Spoke with Kei twice in a row, who was absolutely fantastic. The first call was two weeks ago when Kei recommended a path to upgrade our wireless speed (upgraded to wireless mesh throughout the home). Today, when I called back for further …
Josh was a great help in getting us up and running. Very happy. We had to reset my router as we forgot the password so once that was done both my computer and Bills were able to get internet and also my printer.
I had 2 techs come to.my home to install my new wifi. Bobby and Ralph G!!! They were excellent very clean friendly fast service i was very comfortable with them in my home u felt like i could trust them they also explained EVERYTHING to me …
William Fields was a great support for our family. Our wifi went out and he went above and beyond to get someone out to the house to evaluate our problem. We ended up with Brandon arriving and changing our line of site to a new tower that …
Had our installation today in Radford VA by a very good and friendly gentleman (Ralph). He listened carefully to our views and explained clearly the system and the best way to get great results. He found a way to place the antenna in our …
I called All Points today about getting their service. I was told they would check the signal in less than a week and be in touch. Two hours later they were here. Ralph and Bobbie not only checked the signal they installed the same day! …
If I could give no stars I would. Absolutely terrible company. Have been out of internet for almost 3 weeks and the management won’t even call me back. If you have any other options in your area you should definitely steer clear of All Points.
I have had All Points broadband for a couple of years now and have always been pleased with the service and speed. We recently moved and needed service set up at our new location. Bobby and Ralph came out right on time and completed the …
Great service and customer service! Ralph is amazing wit work with!
Installer Josh showed up on time and did a good job installing the internet. He hanget the antena where we wanted, hid some of the wire in the roofing even though I like seeing wire. I got 12mbps and it puuls 3 devices youtube 360p just fine, cannot skip around too much because it will be slow then, 2 devices it works real good.
Ashby went above & beyond. We have been trying to get someone to come out & walk the field with us & find what needed to be done – he was the FIRST Person to do this.. & with that we now have INTERNET. !!! I hope that this review finds the …
I have had All Points Broadband as my only practical option for Internet access for several years. I have been frustrated by their customer service and their network’s poor performance. …
I needed internet fast, I was told the waiting period was about a week and a half for installment. I asked if I could pay a premium to have that expedited and was told by the very helpful customer service rep that that wouldn’t be necessary …
We’ve been using “All Points Broadband” forever, they provide great wireless internet service to us folk out in the boonies. But we started having a problem a while back, and it had to be something on our end because our neighbors had no …
I called All Points with an extremely short notice receiver installation after having my roof replaced. Mr. Strange arrived and completed the installation very quickly despite the strong wind gusts and cold temperature. Their installation service is excellent.
The worst internet company I have dealt with. I have never paid so much money for such terrible quality internet. On top of that, because they insist on contracts, I was forced to pay a large amount of money each month, even though I no …
Dion was excellent! He identified what needed to be done and took care of everything immediately. He answered all my questions and was helpful showing me how to manage everything.
We live in a very rural area, unable to to get internet for years. Jason came and found a line of sight. A week later Ralph came to install, he explained everything to me, answered all my questions. I’m very pleased with the service I received from both gentlemen. I will definitely recommend this company to family and friends.
I have had their service for over 17 years. When I first signed up the customer service was over the top. When the company was sold to All Points the customer service became deplorable. I spoke with two tech support folks yesterday about …
On time, polite, got us all hooked up in half the time proposed. Super efficient. Josh did a great job!
Our service went out and I contacted a friend who works for Allpoints, Bobby Branch. I explained what was going on and he suggested we make a service appointment. My wife made the appointment the very next day but they were unable to get …
Josh was great and answered any questions I had. The service works great so far
Installation experience was amazing. Patrick and Dion ran the wires very cleanly and were awesome to talk to while it was being installed – Patrick explained everything as he was doing it and they even stayed late on a Friday to get …
Bobby and Ralph were very professional and informative. Fast and simple install. Service has been great and way better than my previous provider.
Our technician (Dion) was awesome. He was very pleasant and thorough checking our system. He explained everything and provided instructions how to keep check of our router and connections. Thank you very much.
Brandon and Kevin installed my APB today. They were timely, respectful of me and my home, did their job in a professional manner, thought through the best way for me to get internet service, told me of a way that I could save money and have …
I’ve been a customer for years and just had a service call with Chris. He was very professional, knew the technology inside and out, answered all of my questions and quickly fixed an issue I had. I also had a good experience with Will on …
Jason was initial contact and was great throughout the entire time from set up to finish.Brandon was our technician and completely thorough. He is awesome.Once our installation was complete we were able to log on immediately with no problems .i would recommend this service highly
Slightly late from the appointment window but did a great job on install and the service is great! It was very easy to work with everyone throughout the process, Jason was very responsive every time I messaged him.
Bobby installed my internet equipment and established my service yesterday. He actually arrived about 20 minutes or so earlier than expected, which was a very pleasant surprise. He very clearly explained where the equipment would be …
Jason, Josh & Ralph were all very efficient, friendly and knowledgeable with the installation of our new service through All Points Broadband. They explained everything they were doing as they went through the process and answered all my …
We just moved on a new street and were told we wouldn’t have internet access for possibly up to 3 months. Jason at All Points Broadband climbed on our roof and told us otherwise. Less than a week later, we had our service installed by two …
The installation was great. Gratton and Ralph were on-time (actual set time- not a 4 hour window) and completed the job much faster than I expected. When they were done, they made sure everything was working before they left and explained …
I couldn’t be happier with the customer service I received from Jason and Ralph! We just built a new home and needed internet kind of quickly! These two got us on the schedule and up in running in just a few days! Even with the virus going …
My wife said Bobby was great to deal with during the install. He gave some tips and tricks on some things. We’ve had it one week and have had to unplug/reset 3 times to get it working again. The internet is great when it works, great …
I am not a techie but I do know they seemed to know what had to be done and did so in record time. Both gentlemen were very polite and Brandon made sure all was working before they left.
Showed up before time scheduled. Was very pleased how quickly they solved the issue.
Jason and Josh were truly professional about every aspect from the site survey, and the install as well as answering any questions I had. I am very satisfied with my service and All Points Broadband is much faster and more reliable than my previous provider. Great job to the All Points team
I’ve been a customer since November 2013 when the service provider was NRV Unwired. In 2017, All Points bought NRV Unwired. My residence is at one of the higher elevations in the valley and is approximately 13.5 miles from the access …
Bobby and Ralph came and helped locate the issue with my internet service. They worked together and had it fixed quickly. They even helped me set up my new router mesh. Both gentlemen were verydel knowledgeable and so very helpfull. Thank you to the both of them from the Stuart family!
My review is based on the technician setup with the field technician. Ralph G. was very professional, arrived on time (actually even a few minutes early) which never happens. Made sure everything was good to go and had great communication. …
I had All Points Broadband installed this morning. Josh, Bobby & Ralph were outstanding. They showed up early for the appointment, checked to ensure we had the promised internet speed in my entire home. I’ve suffered through Hughes Net …
The installation crew arrived right on time and completed the installation quickly and efficiently. Excellent job! The crew was very courteous throughout and very accommodating regarding placement of the inside equipment. One of the best …
I have been a customer for almost a year now and the service has been awesome. I have never been without service even in heavy rain and storms. While we haven’t had any snow yet, I couldn’t be happier with my service. The monthly bill is …
Great service, and explained everything. Friendly and Professional.
Chris was able to adjust our equipment by extending our dish. It was so nice 👍 to have Chris stop by this morning. If at all possible, please add Chris to your ovation award 🥇 list. …
The installers actually arrived a little early to install my internet. They were younger gentlemen that were very respectful of my home, answered any questions I had, and have me options I didn’t know existed. Like installing a smaller dish …
I had the pleasure of working with both Jason & Ralph. Jason came out within hours of my initial call to confirm I could receive WiFi at my home. Ralph installed the WiFi a day earlier than scheduled and both were great to work with!! …
Service quality was good, both on the telephone and by Ralph the on-site support technician. Ralph identified the root problem, replaced damaged hardware, and set up home router to restore service. …
All Points Broadband was just installed in my home.
Bobby and Nate came out and did a terrific job. They
were attentive to the details and were meticulous in …
Our technician Ralph was early, quick and all around super helpful in setting up our internet!
Our install went great! Ralph was knowledgeable, experienced, and has wonderful customer service.
Josh was very professional and answered all of our questions. He was on time, which means a lot. Our cats loved watching him do the install.
This company did exactly what they said. They installed in the best location that would give the best service. The router is very important. I called and even talked to someone about particular routers I should get for the service. He …
Josh got here exactly the set time
He was very polite and friendly. He went to work immediately and didn’t stop until he had the system completley ready.with the dish he installed we have more …
Our previous ISP quit working and we had to acquire new service quickly. After speaking with Jason, APB sales, on several different occasions to answer questions, he was able to work me into the schedule and had service within 24 hours of …
Ralph and Josh were tip top professionals for my installation. They had me up and running in no time at all. The install was quick but they took time to explain the process and was careful to keep everything neat and tidy. The service is up and running with no hitches. Highly recommend All Points Broadband.
My service call was performed by Dion with professional courtesy and excellent communication as to the issue. His diagnostic and technical skills are top-notch. Dion was able to solve my reception issue in a timely manner without additional cost which I really appreciated!
Brandon our installation rep went above & beyond. His expertise on install, surveying & about All Points services was a breath of fresh air. Very knowledgeable & took his time to ensure everything such as our firestick & cameras worked. …
Phil did a very professional job in installing my fiber optic cable. He is very customer oriented and friendly. He is very knowledgeable technically and knows how to communicate with those of us that are not. Highly recommend him – 5 star+
I was/am SUPER happy with All Points Broadband!! When I first inquired Jason was so so helpful and got me set up to get service and when they came to set it up, Josh did a FANTASTIC job and was so informative and great at setting everything up. I will definitely be doing business with them for a long time!
On time, fixed the problem in 10 minutes. Waited until I reset my routers and got back up and running. Can’t ask for much more than that. Great job Dion …
This internet service worked great the day it was installed. After that day it slowed way down and I was told that since I’m close to there tower I should have great service but that hasn’t been the case. I already had my service go …
All Points Broadband provides excellent service for us. We were pleased with the service call. Josh, the technician, was on time, very professional, knowledgeable, and explained what needed to be replaced (updated an older radio receiver). …
Josh and Bobby were really friendly and knowledgeable about all things internet. The quality of work was amazing (barely even knew they were here when they were installing new equipment), and both technicians went above and beyond to help us.
All Points service team was friendly, professional and resourceful.
Josh did the installation and did an awesome job – couldn’t have asked for a better install. Jason helped me get the account set up and advice on the service plan, his customer service was awesome. Very happy with the speed and service so far!
Ralph and Bobby arrived 1 hour earlier than scheduled time which was perfect for us, they were knowledgeable about the equipment and answered Any and every question I had. They did a great job installing the wires on the outside of the …
Dion was great, arrived ahead of schedule and fixed my problem. I would have posted five stars except for the fact that Dion’s employer took 2 1/2 days to get Dion to my door.
Josh and Ralph were excellent. Arrived before appointment time. Very very knowledgeable. Even went one step farther and made sure my TV was streaming properly!!!!! Bother next door now wants them.
Dion, the tech was great. New exactly what to do and then some.
The technicians were absolutely wonderful! They were so kind and considerate, especially with my family having experienced a house fire this past week. …
Had to tell the Tech where to drill in my house so it didn’t look sloppy. He still managed to crack the wood he was drilling through. The Internet isn’t fast enough to be this overpriced. The package we signed up for wasn’t what they …
Our tech, Brandon, was very friendly and knowledgeable, and explained to me what he was doing every step of the way.
My first contact with All Points Broadband was Sales Rep. Jason in Montgomery county. He was very professional, friendly, and very knowledgeable about All Points and its services. …
We just got this service installed and 2 technicians name Ralph and Bobby came out. They were wonderful!! Extremely professional, knowledgeable, and helpful! They made sure everything was working before they left and continuously asked if I …
Our technician Bobby B. showed up right on the scheduled time and installed the equipment in a timely manner. All Points Broadband’s customer service was great and were true to their word on everything regarding sales and installation. I would definitely recommend their service.
This company is great at customer service. We had some connectivity issues and we called them. They came out the very next day. The technicians that did the work (I think their names were Ralph and Bobby), were very efficient and super nice.
Bobby, Josh and Ralph were on time, even a bit early for the appointment. They worked quickly and efficiently, explaining everything they were doing and answering any questions I had. They were patient with me while setting up the router. I was impressed with their professionalism, knowledge and work ethic.
I am really impressed with the great service I am getting with All Points. Josh with the installation was professional and quick with the installation. Definitely would recommend.
The technicians with All Points including Ralph, Bobby and Josh are super professional and helpful. I have had many problems with my service and they have been amazing at trying to resolve them. However, I have not been impressed with the …
The level of personal care we received to achieve a successful and rather challenging installation was phenomenal. Josh was assigned to our installation and he made every effort to make things go smoothly and ensure we were fully satisfied. …
Ralph and Bobby did an outstanding job of installing All Points in my home. They were extremely friendly and very careful to insure the equipment was installed best positions and as invisible as possible. They thoroughly tested the installation before they left. A great team, a credit to Al Points. And the speed is unbelievable
I am always impressed by the customer service and product that All Points Provides. We have been loyal customers for years and finally got the opportunity to upgrade to the 25MBPS service when they brought it to our area. Jason was …
The internet was subpar at best and the customer service was awful. They scammed us into paying an additional month of service claiming that it’s a 12 month contract when we actually ended up paying for more than 12 months. When I tried to talk to them, they were so rude and dismissive. Will never use this company again.
Josh arrived at the scheduled time and change out the radio/antenna in my house. He spent about 3 hours her making sure everything was working properly. We received great remote support from Robert/Bob. I have been with Allpoints since the NRV Unwired days and have always receive excellent service.
I have been a customer since 2015. I recently discovered that I can get twice (sometimes 4x) the speed from Verizon home unlimited. When I went to cancel All Points on the first of the month, I was told they do not prorate and would …
Josh did a great job replacing the cable to our house. Unfortunately we forgot to tell the guys trenching for the in-ground dog fence and thy cut the wire. All Points was very quick to schedule the repair and josh arrived earlier than expected. Great job All Points Broadband!
Always a call away and prompt to fix any issues we have! They go above and beyond! Nate, Bobby and Jason are the best in the business!
Quick and friendly installation. Internet is working better than it has in years!
Josh, Ralph, and Bob were involved in installing our internet service. They were very professional and did a great job. There were some technical difficulties which they investigated and corrected. We are very pleased with the work that they did.
Did great job. Very courteous and professional did a great job.
Josh was very prompt, polite and professional.
Employees that we dealt with were very knowledgeable and helpful, from the representative, Jason that we enrolled with to Josh our installer. Josh arrived at the time he was scheduled and worked in severe cold to get our service in. He …
Call-in support was very subpar promising return calls that never occurred and very unreasonable projected response time of 4-5 days. After several calls, we were able to finally get a crew to our house. Bobby and Ralph were very …
We had to unexpectedly move because our landlord wanted out of the leasing business. All points would not let us cancel our contract regardless of our situation. My wife is active duty navy, I’m a 100 percent disabled veteran who had to …
Dion & Brandon were fantastic at getting us set up and answering all our questions!
I sent a request for service last week because I work from home and recently moved to a location where there are no internet service providers. Jason was quick to come out and give me the good news that APBB could get good service to my …
My Allpoints Broadband install was a pleasant experience! Ralph and Bobby were very kind, respectful and knowledgeable! They understood my concerns about where the satellite should go as not to stand out too much! These two guys have a vast …
The install was great. It was quick and went very smoothly. Josh, Ralph and Bobby did an amazing job and was very knowledgeable and super nice. Just a great bunch of guys to work with.
Josh was the technician who provided the service I needed. He was early for the appointment, which I appreciated very much. He was very courteous and professional in his work. He is an efficient worker and shared his knowledge about the …
Great service, installation went flawlessly. Very satisfied
Technicians arrived on time and internet has a much stronger signal than before.
Excellent experience!! Josh and Ralph arrived on time and with the tools and materials they needed to complete job. They identified themselves and followed the COVID protocols as mentioned when setting up the account. They surveyed the …
Josh & Bob were great! Very knowledgeable. Quick install…lost zero down time with internet via working from home in transitioning to All Points from old service provider.
Bobby, Josh, and Ralph were Amazing. Not only were they in and out they helped connect my smart TV (I’m not tech savvy) They were Overwhelmingly Friendly, Professional, Very Respectful and made sure there were no questions before they left. …
Excellent service my equipment hit by lightening was repaired by following day. Thank you guys…
Bobby and Ralph where, 100% professional, on time, and knowledgeable about all the equipment needed. I would recommend them to anyone.
Ralph and Bobby were very professional and it was easy to see that they wanted a professional install for our service in our new home. It was pleasure talking with them about their company and they worked fast to get us online with our new service!
Dion came early and fixed our Internet access rapidly – YEAH!
It was an urgent requirement as I work from home and we had been without internet for more than 4 days. Just thinking there was an area outage due to storms; on day 4, called tech support. Grayson was patient and knowledgeable. He …
This company does a great job with great people that work for them. Jason Politis helped me get my service started. He emailed me everything I needed to get started and helped me with things I didn’t understand. He came out and surveyed …
Jason explained everything in great detail, scheduled a quick install, and was a big help. Josh and Bobby were on time, quick, efficient, professional, and made sure everything was up and running before leaving. Answered all of my questions and went above and beyond. Highly impressed with customer care. Service is great no issues!
Dion was professional and helpful. Excellent tech. Excellent experience.
Tech Josh did a fantastic job routing new Ethernet cable working with my rural properties unique issues
Long story short, a cord broke that connected my outside device with the inside device, causing me to lose internet connection. Called the next morning, and within an hour they were at my house and fixed everything, including placing my …
Chris was very thorough and explained in easy to understand detail what he was doing every step of the way.
After calling and giving new account information twice finally got scheduled for new service. Was suppose to install two locations on large farm. Installer said order wasn’t entered probably at Corporate and could only install one location. Said he would have them call to resolve. No reply back, that was 5 days ago.
Update: so there were some issues NOT THE FAULT OF ALL POINTS BROADBAND, but Jason and Josh both called multiple times. Jason worked tirelessly to to try get the issue resolved even though it was on the end of my employer. They were all so …
The team at All Points Broadband were very helpful and very responsive. Jason with the sales team was on-site the afternoon that I called for an inspection and determine signal strength. Josh and Ralph made sure that one of them were …
The tech on the phone, David, was very helpful when I first called to discuss my issue. The sales rep, Phil answered my questions about upgrading service from a …
Bobby is one of the best technicians. If you need anything done ask for him.
Great experience…from the sale to the install. Prompt, courteous, and professional. The big plus is the MUCH, MUCH faster service we now have over Verizon Wireless.
I just received the best service from this company. We work from home and our daughter is home schooled. We just moved to Round Hill and needed assistance with our service. Brandon in the technical support center understood my dilemma and …
I am so impressed with the professional and knowledgeable level of service I always receive from All Points Broadband. That is a company that not only cares about its customers but also provides great and reliable internet speed at all …
Josh , Bobby and Ralph, came out today to do an installation. These guys are very knowledgeable and thorough. Josh is very professional and explained everything about the service. Very appreciative of Josh. Thanks again for the great service they provided.
This company really has their customer service down. Josh installed our service and he was such a great guy and very knowledgable with any question I had. The service is working great and the router app makes it so much more simple than others i have used in the past.
Extremely happy with my new internet from All Points Broadband. Josh, Ralph, and Bob were professional, quick, and courteous in getting me all set up. They were able to answer all of my questions and showed me how to change passwords, …
Chris was on time, professional and a pleasure to have at my home. Chris is definitely an asset to All Points!
We had this service installed yesterday, and what a difference it made compared to my slow DSL! I have had 10 files waiting to upload for the past three weeks, but because my service was so slow the uploads continued to fail. A few minutes …
We had our new internet service installed today by Josh and Ralph. They were excellent! They arrived on time, worked quickly to get the installation completed, and answered all of our questions. They also gave us helpful information on …
Update (Jan 2023): What’s old is new again. I cannot recommend APB’s wireless if you need real-time conferencing or gaming, or have access to Starlink. …
Josh was fantastic arrived early, did a fantastic job. Answered many questions. Great experience.
I had several questions regarding All Points Broadband service and installation and Josh did a great job of answering those questions. When the time came for installation, Josh did a great job with the installation. Both Josh’s were extremely helpful and polite. Definitely one of the best customer experiences!
Bobby and Ralph were awesome to work with! Super nice guys and very knowledgeable. They were great to let me know that they were on their way so I would know when to expect them. They were very quick, efficient, and helpful. Thanks again guys!
Very happy with All Points. The local rep, Jason, came out twice to help me find the best place for my receiver and has been very helpful after the install. The technician, Josh, did a great job on the install. Both of these guys were excellent to work with. I highly recommend APBB.
Amazing customer service. Jason was really helpful throughout the whole process as informing on the different options for the equipment needed and Josh did a great job installing the equipment and going over all of the details for the service. The internet speed is fast and consistent. I highly recommend All Points Broadband.
All Points has been fantastic to work with, especially Jason Politis. Our family switched from another provider and Jason along with the technicians Josh and Ralph made it completely smooth and simple. We had zero interruptions in service …
So far, the experience is good. The installation was by Josh who was very professional. I’m glad some capital was finally spent in Pulaski Co. VA to bring remote places internet and wi-fi calling capabilities where the majors refused to invest but are definitely lying with their coverage maps. Kudos to the regional providers.
I think it is important to clarify that the 5 stars are for the technician Josh. He arrived on time, explained the issue, he listened to my non-technical explanation and resolved the issue. To be honest if he had not arrived today and …
Fantastic service. Scheduled by Todd in just a day of contacting them. The tech, Dion, was amazing to work with. The team is very knowledgeable, very friendly, highly recommended. Very satisfied with the company. We are a former customer …
Jason was great about communicating with me before the install. Josh arrived on time and did an excellent job on the installation.
Chris did a great job diagnosing and fixing the issue quickly
After some discouraging attempts to get help from All Points, the company really came through. Super-tech Chris was sent out with an up-to-date modem. After diagnosing the problem, he installed the new equipment and I am back to my speedy reliable downloads. Thanks Chris and All Points.
Got the job done very quickly. Very knowledgeable.
The Technician Ralph was on time and vert professional and had me up and running with service in a short time well pleased with the level of service Have been with All Points Broadband for almost 2 years now up until December reliability …
Jason, Bobby and Ralph did a great job getting our internet going! I recommend them highly! Thanks guys!
Service rep arrived on time and corrected issue in a professional and efficient manner. Very pleasant and polite individual.
Thank you
We had a great installation experience! Our technician, Ralph, arrived right on time. He took time to assess our location, remove some old hardware and install the new dish in a convenient spot. He was also able to get the cable routed …
Technician was very prompt and very knowledgable. He was able to assist in getting my internet connected and explained everything in terms that I could understand
Obviously the 5 star ratings are from the company itself and not actual customers. The service is horrible: constantly loosing service, always having to call to report problems with THEIR equipment, they never fix the issues just put …
Chris, the technician who handled our service installation, was punctual, friendly, and professional. He was very knowledgeable and pleasant to work with. The internet connectivity is working great.
Chris arrived two business days early and is extremely polite and did a great job.
Installer was on time and did a good job on the installation as well as helping me navigate the installation app. Thanks for a job well done.
Oh my goodness – perfect from start to finish. When we called, Dwayne answered all of our questions and was so kind. Bobby arrived early to get us hooked back up. He and his partner were absolutely awesome. We can’t thank these three …
Vincent and Austin did a great Job!!! It is always a pleasure to have a Great Crew do your installation. They were very professional and Vincent was up on everything All Point for sure!! …
Zach arrived on time and performed a professional installation of the All Points Broadband internet service.
We are very pleased with our experience. Josh was the technician that installed everything for us. He arrived right on time as scheduled and did a great job with the installation. We are very happy with the placement of the antenna and …
Tech was on time and very knowledgeable. Adjustments were made quickly and improved service. Thanks!
Chris was knowledgeable and knew exactly where the problem was and fixed it immediately. Very personable person.
The technicians showed up on time, worked efficiently and finished ahead of schedule. The service is working as promised. …
The service that I received from the tech ,Josh, was excellent .
He provided the best customer service that I have encountered in a very long time. Great job !
the set up service was great..however when i called back to get help and ask a question 3 days later no one called me back. not even yet. and its been 2 weeks. the actual internet seems really fast and i can watch tv with it. streaming no buffering what what i can tell so far.
very happy
Dion and Chris – Efficient, proficient, professional, pleasant, helpful.
Very good administrative support – scheduling, quick response.
The installation was quick and painless with the knowledgeable guys (Bobby and Ralph) that came out to do the work. I showed them around when they arrived and about 2 hours later it was all done.
All Points has always been my favorite internet provider. For going on 15 years now you have provided my service in western loudoun. The technician was as are all of your people incredible and prompt. Thanks again for the service you provide.
Bob and Ralph were awesome, super nice guys and got it done quick! Would refer these guys to anyone who uses/needs All Points. I will be giving them a call or text if I ever have any issues.
Bobby and Ralph did such an amazing job, they know what they are doing for sure, I highly recommend them and Allpoints for your local ISP, Bobby and Ralph explained everything to me where I understood what needed to be done to connect, these 2 guys are absolutely the best technicians out there!!!
DONT BE FOOLED BY THESE 5-STAR REVIEWS: Obviously the company trying to boost their rep. …
Would have been 5 stars if they had been able to get out earlier. Do appreciate that representative said they would get us in earlier if they had any cancellations. Ended up that receiver was shorting out and melting!!! So REALLY wish they …
My experience was excellent! Chris was incredibly thorough, found the problem and fixed it right away. I could not have asked for a better technician.
Josh was wonderful. He answered all my questions, he was very polite and had a great personality. I told him I run a rescue for abused and abandoned animals. While he was gathering his things he took a flashlight and checked under the house …
I have had such an amazing experience with All Points Broadband. Everyone on the phone has been great. The best communication for an internet company and such a lovely technician named Dion. I am so lucky to have found them!! It’s been 3 years since we had good WiFi at home. Thank you!!
Bobby and Ralph showed up and we’re incredibly professional. These two actually helped you retain a customer as I was truly ready to find another provider due to difficulties with my service. They were able to identify the issue and fix it …
Bobby and Ralph was on time, helpful, courteous, focused, helpful and friendly. They came out and found my internet issue quickly. I thought when they found the issue they would say they would be back the next day to fix it but that did …
Excellent customer service, Josh made sure we knew what to expect and patiently answered every question we had. Josh, Ralph and Bob were very prompt, thorough, and professional in installing our new system.
Ralph & Bobby were awesome! They were prompt, friendly with our critters and very efficient. We’ve had All Points at our other farm and were so happy to hear we could use the service/router at our new one, which made connecting so easy. …
A few years back my ISP gave me 24-48 hours notice that they were “going out of business” and would not longer be able to provide me with internet. Living in Rural VA I had no real options on short notice. I was talking with a friend who …
Josh and Bobby were Super nice technicians. They installed NEATLY and even cleaned up and replaced furniture! The Internet is great. I didn’t know our TV could do so much! Extremely satisfied.
Nate and the technician were extremely helpful with our outage problem. They were fast and very courteous. They are a terrific example of All Points Broadband service!
Chris went above and beyond to make sure our service was set up properly to give us the best possible signal at our rental property.
Experience was fantastic! Arrived around scheduled time and got everything installed after a couple of hours. My assigned technician, Josh, was super friendly and very helpful, and he made sure everything worked correctly and was secure before wrapping up. I would highly recommend doing business with these people!
Our technician Dion provided personable and professional assistance to us in setting up our All Points Broad Band service. We’ve been very impressed with All Points Broad Band customer service so far!
Great company. Great prices, especially over cable and satellite. Great customer service. Great technicians when you need something fixed. I will be sticking with them for my internet.
Josh was friendly and gave step by step instructions, answering all our questions. He did a number one installation.
Cassandra helped me in doing some at home troubleshooting and assisted me in getting an appointment for repair. Thanks to her. Josh the technician arrived early, diagnosed the issue and made the repair quickly. Can’t beat the service. Thank you
Josh is always excellent! Polite, professional and personable. Does a great job. Thank you! Terry
Excellent customer service – excellent experience. Agent was very punctual and did not leave until all aspects of the system were working for us. Many Thanks ~RCH
I will start with the people I have interacted are very nice, but the company policies leave much to be desired. I was bought when All points expanded into the NRV. Let’s describe my interactions. I received my email to switch at 10:45 …
The technicians who came from the local area were absolutely top-notch. Not only did they listen to my aspect of what had been happening but they also went straight to where I felt the issue was arising and found the problem. The customer …
I called because my Wi-Fi wasn’t working as a student I needed it back asap. Bobby and Ralph came out the next day at a time that worked with me. Bobby and Ralph were amazing they got my WiFi back up and running within the hour they were …
Chris did a great job with the installation. He took the time to make sure I understand all the components of the system, and how to trouble shoot little issues. Great customer service.
We have had All Points service for years and have recently moved. The same technician that we have had in the past came to set up our new service. Josh is awesome and went out of his way to make sure that we were able to get the best line of sight. I have nothing but positive things to say about this business!
Josh arrived on time and did a great job. Excellent customer service skills. He kept us informed of the issues and options to correct. He then completed the job as stated and now we have optimal signal for our service. Job well done.
We are very long-term customers of All Points Broadband, and continue to be happy with their services.The service is usually excellent. The phone techs are great and today we had Dion come by to fix a weak signal. He was punctual, polite and efficient.
Our technician Chris was amazing. He diagnosed the issue with our service and he came up with the perfect solution. Chris is a true asset to All Points Broadband and they are fortunate to have him. If all technicians were as efficient and as good at their jobs as Chris, service calls would always be a pleasure!
The installation of the fixed wireless connection went very smoothly. Josh and Ralph did a great job and they were extremely friendly. The internet service itself seems great and very reliable. It feels like Christmas morning! Mike
We recently moved to VA, and I just had APB come out and install our service today. Honestly, I don’t know how the service will perform over time, but the services provided by Jason, Bobby, and Ralph were stellar. Bobby and Ralph were the …
We had a great experience with our installation process. The techs Ralph and Bobby were great and explained how the equipment worked. Everyone we have talked with at this company has been helpful and professional.
Absolutely professional from start to finish – so very impressed. The team, lead by David, was terrific. My only complaint, and this is minor, is I wish they had told me that local channels were not included in the package, and even more …
We have used All Points Broadband for a year while our house was being built. We immediately called to use their service in our new home. Installation by Josh was quick and easy. I recommend their service to all in the NRV.
Dion did a great job! He was very knowledgeable and explained everything very well. Our internet is working great now.
Chris and Deon were knowledgeable polite and accommodating. There appears to have been a breakdown with the dispatcher and start date for the trail that showed poor performance when it had yet to be turned on.
Today I was able to work with two very professional and knowledgeable employees of All Points Broadband, they were able to upgrade needed equipment and relocate my satellite for the best signal available. I highly recommend working with …
Install date got wonky but in their defense, it was the day after a holiday. My significant other took off work for the date quoted, but then it got switched on us and he had to take off work again. Install was smooth. Customer service is …
Just had a service call with Ralph and Bobby. Super great guys and very knowledgeable. They are the same technicians we have had before and knew all about how our system is wired so they could pinpoint the problem. Got us back up and running in no time. Well done!
Josh was here at the scheduled time. He was extremely knowledgeable and patient with our questions. He worked efficiently and is very personable. We have a very positive impression of him and think he is an excellent representative of the company.
Great install. Josh was very friendly and knowledgeable. The download and upload speeds were slightly better than advertised. Ping and latency are very low (which is a good thing for those that don’t know). The price is a little high …
Best service install ever!! Bobby was early, VERY professional and courteous, took the time to walk me through everything, and was done in a reasonable amount of time considering this was the first mesh install in the area!! Bobby is a HUGE …
Josh was a great technician – he was very willing to accommodate our needs and went above and beyond the service call to explain all details of the router install. Josh was also very friendly and respectful. Highly Recommended!