Based in Kamas, Utah. We provide internet, TV Streaming and phone services to rural communities from northeastern Utah to southwestern Wyoming. See more
Read More| Sunday Closed Monday 8:30AM–5:30PM Tuesday 8:30AM–5:30PM Wednesday 8:30AM–5:30PM Thursday 8:30AM–5:30PM Friday 8:30AM–5:30PM Saturday Closed |
602 Broadway St, Rock Springs, WY 82901
Rude customer service, no flexibility when needing a tech to come to inspect equipment or ETA to plan ahead
All West Communications is very reliable and their service is great.
Have never had a problem with internet dropping or slowing down.
Good staff.
ALL WEST SAVES LIVES!!!!
Great customer service 👍 …
Below average customer service.
Great reception at home and in office
Very knowledgeable and helpful employees.
Problems at First. Top Notch now
Great place to work family oriented.
Great customer service
Small town vibes, big city internet!
Lots of issues with cable service.
Slow expensive internet, but it’s the only game in town
Great atmosphere. Friendly, very helpful!
At first I gave 1 star. But they contact me and fixed everything.
just have the tv service, and they can’t make that work right
The internet is GOOD and if it’s not, it’s YOUR fault!
Unreliable internet and home phone. Will be looking into switching providers.
This place is s joke no tv service unless you have the internet they provide which is junk
Can’t believe how many 1 and 2 stars…….Ya I know We would like an opportunity to discuss this with you. You are welcome to contact us…..
It’s generally pretty fast, so long as it doesn’t go down. Which it does.. all the time.
Terrible customer service. Would go with literally anyone else, but we have no other options. This place is a money-stealing joke.
Not a bad company once you get them on the phone. Fast internet
You say your open come to pay my bill and your closed. Really should state that the lobby is closed on your site
Very good to pay your cable and enter net bills.
Randall was very helpful and we appreciate him thank you Randall
Best internet service provider in the area, keep up the good work.
Installed internet 3 days after first call hasn’t messed up or slowed down since
On the same day I received a notice that my service is increasing $15 a month, I have no service.
Internets down again. Been on hold for 45mins and gave up. Unfortunately the only service provider in my area, and they take full advantage of it.
I had a big problem and they stuck with me to finally get it solved. Thanks !!
Horrible customer service , wait two weeks for an install and they didn’t call before showing up so no one was home then just rescheduled for another week. Garbage
Great internet. Service people are very helpful.
Had 40 mbs and I wasn’t getting over 12.6 so I dropped it down to 18 and I barley get over 3 seriously thinking about dropping them 😶 …
Well I have called all west communication twice today. the first I asked for a call back because you cannot get a human to answer the phone anymore, its automated. the second time I called I left a message. yet again no call back. Yet you pay for the service and there is none.
35 year customer. I’m too busy to switch, but I can’t take it anymore. $160 a month for horrid reception.
Good internet, bad customer service experience in the past, but things have improved
Not possible to give this company zero stars cause they are awful. The internet is so slow, half the channels don’t work half the time, and they don’t care about the customer. It is to bad where I live I’m not offered any other services.
I am only doing 1 star because that is the lowest I can go this company has done all it could to screw me over since I started back in January hell I didn’t get my internet till February and still got billed I have had to move through no …
Internet is out. Been that way for 5 days, since Thursday afternoon. I’ve put in several help desk tickets. Nothing. I tried calling. No one is answering. I press 4 for the help desk. It rings then hangs up. Been on hold for 45 minutes. Pathetic.
Kandi Young is amazing, she goes above and beyond with customer service. People like her can make a company so much better, thank you Kandi!!
Word of advice… Do not get service through this company unless you enjoy having internet outage on a regular basis. I would say that rock springs is the problem. A little behind on today’s technology.
Always problems with this service!!!! Always loosing service and they come up with excuses everytime!
Is paid 3 months in advance As well……. You would think they would be happy …
I’ve had this ISP for 5 years without any problems. They are willing to work with you for any situation that arises.
Randall was incredibly. step by step helped me. Love all the services you and new net coverage did for us
Horible customer device unreliable internet. And the hold time for any issue is at least 15 minutes. If there was another cable internet provider I would switch in a second
I was saposed to get service transfers over and nobody came the day that I scheduled. So I’ve been calling for 2 days and still can’t get anyone to awnser . Or return my calls. I’m about to just cancel my service all around . And just find internet somewhere else!
Glad to have internet when it’s here. But half of the time my phone, computer just keeps thinking with no internet. Wish they’d get it together. Also we wish we had another reliable internet company in town with reasonable prices.
If I could leave a negative star review I would. These slack jawed yokels dropped AMC, the channel with the highly rated Walking Dead, due to contract disputes. No warning, no attempt to find a solution, just gone. I hope they lose some business over this bonehead move.
Outstanding customer service with Randall! The upgrade of my ancient wifi equipment went down seamlessly and my speed is doubled!
If you stream Netflix, Hulu or any other channel this is your internet, the picture is perfect and no buffering like the satellite internet. Great customer service as well!
They are great. The office personal we’re super helpful and friendly answered all my questions. The installer showed up when scheduled and also did a great job I have not had any service problems
Pretty impressed, started with centurylink years ago and it was so slow, switched to LR and we loved it but they couldn’t get signal at our new house. They recommended AllWest, we got the “up to 100 Mbps download” package, super fast and it’s close to what it says it’s supposed to be. We are happy with it!
Customer service is not the best. Don’t expect people to be checking your website for outages. I need internet to access your website anyway, For what you charge, your service should be better.
If I could have put ZERO STARS I would have. Worst customer service I’ve ever had. You would think if a company DOUBLED YOUR BILL they would REACH OUT to see if you would like to continue services, instead of just continuing to bill you at the new rate WITHOUT your consent!
Your published hours are 8:30 AM to 5:30 PM according to your website and the pre recorded message I got stating those hours and that I was being forwarded to an after hours call center. This was at 5:24 PM. Guess I wont be inquiring …
Ever since All West took over the local company my internet stops working for no reason at random times and runs slower than ever before. My internet runs faster on my phone when I’m not connected to the internet than when i am. Any time I contact the help desk I am on hold for 45 mins to an hour and they NEVER respond to my emails.
I think it is a shame that some folks cannot get just cable tv service without getting internet service as well. Not everyone can afford the high dollar services every month, not to mention the initial setup cost. SWTV you are definitely missed in this community.
Gave them a 1 because couldn’t give them a zero and leave comment! Had some problems with internet security talked to two ladies that TRIED TO HELP! THEN WAS HUNG UP ON,…FINALLY TALKED TO A “CUSTOMER SERVICE REPRESENTATIVE”, and was …
Worst internet service ever. I can’t wait to cancel!!!!! 100% business of scammers. $170 a month for the highest service and can’t tell the difference between that and the basic service. What a rip off.
Internet service goes out at any time. It is very inconsistent quality. Don’t rely on this company. They need to do much better with their outages.
Had an installation appt for this morning between 8-10am. Switched my schedule around to make it work. No phone call from them and no show! I called and they said it was a glitch and my appt is another day. Now I have to either take the …
Literally the worst internet service I have ever had. Still waiting to hear from a technician. This will be the second time they have come to our house. Called multiple times, the internet service has frequent outages. It is beyond frustrating.
Pretty terrible service just like the last one.
Raising the prices AND not improving anything is a real bold strategy. …
Internet goes out at least 3 times a month. Then when you call your waiting on the phone for 15+ minutes before anyone answers.
1 star seemed harsh but that’s what they deserve, I pay close to $100 per month and get no where near the speed they promised, besides that I’d say out of the month the internet is down maybe 5 days. Today was the last strike that’s why I’m leaving a review and switching companies
UNRELIABLE CONNECTION!! WIFI rarely stays connected for more than an hour at a time. Highly DO NOT RECOMMEND. Also if you’re late on a payment for any amount of time they will randomly disconnect your WiFi constantly.
Their service has always been good. Customer service and response for service calls have always been exceptional. The speeds aren’t the fastest out there but it’s always reliable.
We just moved … Called to get a change of address on the internet. Lady tells us it will take a month to get a tech out to do it. This is unacceptable. So I go to the main office in rock springs. Where I am told the techs can only do 6 …
All West acquiring Sweetwater Cable was the best thing that could have happened to our community. Unlike the previous leadership they strive to help. It will take time to mend the damage done by the previous owners but the community …
They can’t keep the internet working and they’re all this area has. Classic.
Edit 1: I moved further into town from the north rock springs area, and the …
This company needs to be faster and better at fixing the problems instead of letting 2 days pass with hardly no TV channels. They jack up your price on your bill then mess up the channels. All West is about to lose costumers.
Absolute joke for internet service. I’ve been with them almost 2 years now and it’s a joke. I started with 100mbps plans and my speeds were slow, bogged and latency for gaming was unplayable. I upgraded to 300 and it seemed to MILDLY help …
Love allwest. I have been with them for many years and hardly have had any problems. Love the new plume I don’t have to disconnect my internet to the whole house just for my son’s internet to shut off. I just set a freeze time. And with the new plume my internet is lightning fast.
I have to edit my previous review. They have significantly gotten better. Definitely decent pricing and got to give it up for how fast they seem to get better at fixing issue. I’ll give them a 3 star from a 1 star. They need to keep the consistency of getting better before they get a greater rating but for now keep up the good work.
Here’s a real hoot. We have had All West for 2 years and our bill of $147.00 per month was auto-debited so it was NEVER late, we have paid in excess of $3,500.00 so far. We had every intention of moving our service with us when we rented a …
I’m so tired of paying as much as we do & having the price go up seems like every couple of months for this. Weekly have channels that go off & lately having ALL channels be off starting around 5pm until the following day. I never had this …
Nothing but sloow internet since this company took over from Sweetwaterhsa. The pony express is faster.. Lots of promises but no delivery. Currently the system has been screwed for four days now. And I can’t get a hold of the local …
I havent had internet since yesterday but this is a weekly thing they told me it was my router so we changed everything paid alot more and now nothing my data on my phones keep going down this morning i put unlimited on our phones but then …
I forgot to pay my bill in November because the email reminding me to make the payment was labeled IVUE and not AllWest Communications so I just got back from a hard week of work repairing snow fences and I come home to no internet because …
By far the absolute worst and most unreliable internet provider I have ever seen. At least 2-3 times a week there are outages. When there isn’t an outage the internet is poor at best, and that’s with the “fiber optic” package. Do yourself a favor and do NOT get your internet from all west.
They sent a tech out very quickly who seemed to have fixed the issue. Zach was quick and very cool. Still not impressed with all west service overall, but their customer service is top notch at least.
Telephone service provider was exceptional, installation fellow was exceptional and the service is top notch at the lowest price in town (Rock Springs). Can’t beat is company for internet here.
Constantly have internet problems, been happening ever since allwest took over. We just want reliable internet and feel like we have no where else to go. The techs they send are great but I don’t think this company really cares about their …
Rarely ever get what we pay for (even with a good modem, router, and custom built gaming pc), piss poor customer service, and disconnected our internet from a late payment when it was supposed to be auto pay. Instead of sending us a notice …
Absolutly can not keep the internet stable. Drops all the time and they blame you. Have had numerous techs say it’s the incoming line, but nothing is ever done. They have zero telephone support. Simply a joke.
Today Zach came out and installed internet for a new router and fire sticks for my grandmother. HE WAS AWESOME! Not only did my grandmas old grumpy dog LOVE him, but he was knowledgeable, patient and an all around SWEETHEART 11/10 Would definitely recommend!!
Ladies and gentlemen when your 3-g data on your phone is about 3 times faster then the Over $100 internet plan that all west has, then you know you have a joke of a company. For the past five months they have been constantly losing almost …
We pay for 300 Mbps and at first the service was good. Now the service is terrible super slow and the lag is terrible also. Technicians come by and they say they fixed the internet, but it’s still the same. Very poor service. We are getting under a 100 Mbps and it goes down to 30.
I have had several cable providers in my life and by a landslide All West is the most friendly and helpful. I only subscribe to internet but it is very reliable and fast. I wished they provided surge protection for the coax line even if it was an extra cost or installation fee.
Have been a customer since Sweetwater. Internet is a joke. Cable is now glitching more and more often. I was told my router needed replaced. Bought a good high performance model. Internet is still worthless. Spoke with techs here in town …
Has the takeover been perfect? No. Is it much better now? Yes. I love the speeds we’re getting now. I’ve had two instances where we lost our speed to pretty much nothing. Yeah, it took a little while on hold to get a ticket generated …
I made my January payment over the phone via the automated service. Imagine my surprise when weeks later I received a notice that I was delinquent and in danger of being disconnected. I called and spoke with a member of the staff and …
Internet is terrible. Paying way to much for service that I never receive. We pay $60 a month for 18mbps download and 5 Mbps upload speed. Let’s just say after keeping track day after day the download Mbps never goes above 6.5 Mbps and the …
Their internet uptime is the worst I’ve ever seen. I telework and have systems that depend on an internet connection. Last month I had to fallback to mobile data so much that I was charged overage fees. Every interaction I’ve had with them …
This has to be the worst internet and cable provider ever. we lose channels, the price continues to go up…and now my internet is slower and slower, well when it even works that is, this is a complete joke. Hello directv. I’d give it …
Update: Changed it to 4 stars the company did credit my account because I was only getting 4 mbps download for over half the day everyday instead of the 40 mbps I was paying for earlier this year. They did have some serious problems an I …
Bad service. We keep giving them chances. Since they took over in Rock Springs it has been horrible. Our bill has gone up because they said they upgraded. Every month I have had a tech out here because our internet goes off. Mainline, …
People in this town are cynical and stupid. Half of these negative reviews probably come from people with crappy computers. I have tried other internet service providers. You want bad customer service? Try century link. I signed up with …
Update: here we go again our Internet is down once again but this time it’s down more than 1 day and calls after calls. All they said is they are fixing it and give me a call back in the morning. I totally understand sometimes internet …
I received a notice on a Friday after 5pm that my service would be shut off that following Monday at 8:30am. I know pay my bill won’t have that problem. Life happens things got missed welcome to the holidays. So when am I supposed to call …
Since All West took over service in GR it’s been nothing but increased prices for fewer channels & continued cable & internet problems. Come to find out via their website I found out I’ve been paying $51 a month for 50MBps internet service …
Been a customer see since February and honestly, why pay $100 a month for internet when for some reason half the time you can’t even get internet? We have to connect ethernet cables to even have the chance of getting the speed we pay for …
Used all west for a little over a year. The service itself worked fine when it was working. But there were at least 6 times that it stopped or started going super slow. In addition to that, when I returned their modem and wiring I paid them …
I have been a loyal customer, first with Sweetwater Cable and now All West… for 42 years… but it’s about to end!! Poor service for a huge price! Every time I’m advised that your company is upgrading, so that we may have a better …
I bought their highest package and couldn’t get the numbers they advertised. Also the ping was over 100ms to any server in the US so I couldn’t even play videogames. After I cancelled my service they tried to charge me for equipment that …
We’ve had service with this company for well over ten years. As soon as this company took over it’s been a terrible experience. I’m an understanding person and figured I’d wait it out in hopes of better service. I got used to having no …
We had been customers for over 8 years with Sweetwater Cable. Recently, All West Communications purchased the company and we were hopeful these changes would be an improvement. In the last year, we started having serious issues with speed. …
UPDATE 2/15/18:
Since the new upgrade our speed degradation has vanished. Albeit for now. The …
I have been a customer for three years. On Christmas Day of 2019 I had a stroke and was in the hospital for 24 days. My internet bill was not the first thing I thought about. My dad did go over a week later and return the equipment and …
Unreliable internet service. Been documenting download speeds for the past few weeks and they have been getting worse. Paying $75 a month for 40mbps. Getting 2mbps on average with 10-12mbps upload. Definitely something wrong on their end …
I’m paying to have internet work sometimes. I can never get ahold of them. We have been trying to contact them for a year trying to get our line buried and they keep saying someone is going to com in 1 -2 weeks and no one ever does. Definitely will be switching soon.
Moving and my service won’t be transferred for a month. The same service that I am paying for and not receiving because it is still at my old house! Customer service is important and this company does not take care of customers! …
Great internet! Great rip-off to install. 50 bucks to install internet. $150.00 (drop fee). Essentially they ran 60 feet of coax through a 2″ pvc pipe. That is excessive and in my opinion a rip-off.
Billing is horrible. Charged me for modem rentals don’t tell you when they change price points for service. I was however able to call and get it fixed. Sleazy 3 month upgrade promos that lock you into yearly contracts at higher rate. If …
Great customer service. Always fixed and answered my questions. I appreciate it. Thanks!
I have a firestick on my TV and have the ALLWEST TV app. For the last 2 days you can’t even watch any channels because the screen is all jumbled with pixels. This isn’t the first time this app hasn’t worked. Its terrible. it’s forcing me to look at other options for tv
When it works it’s great, but I’m really tired of the amount of times it has gone out lately. There is a problem with the line, consistently when it’s wet, or the wind is blowing. They are aware of it, but there hasn’t been a permanent fix …
Service is good, when it works. But when there is an outtage you will be waiting several days for help. And if they decide its your fault you get charged a ton. Be thoughtful in your choice of providers. There may be a better option for you
Had this service for over 12 years and never had any issues with it. 1000 Mbs is great for all our needs.
They have no idea what they’re talking about and they’ll send techs who have no idea what they’re doing and charge you service fees and never fix the issue. I’ve had extremely spotty service with them for a while now and they don’t ever do anything about it no matter how many times I’ve reported it.
Very happy with All West. Left CenturyLink because of the poor customer service. Have had great customer service with All West. Wish I would have made the change when they came into our community.
Very good internet service, I have not had many issues with them and when I do they fix them relatively fast. Would Recommend, definitely better than almost all the competitors and with the price you really can’t beat it
Came here from century link years ago. I pay for 1GB download. I have NEVER seen over 450 mbps,and my average is around 250mbps, using ethernet. Why do I pay so much for a service when I get less than half of what I pay for? For the past …
Strangest customer service experience I’ve ever had with an internet company. I called about options for moving and they canceled my internet immediately. I told them I didn’t want to cancel my internet, and would rather just pay the …