Impacted by hurricanes, hail, or other losses? Call our fast response claims team or Customer Service at 844-200-ATIC (2842), option 4 and let us know how we can help. See more
I wouldn’t trust anyone else to handle my insurance needs. What a fantastic company! Thank you Lisa Cohn for EVERYTHING! You were a DREAM to work with.
Horrible Service, willing to take your money but quick to find the right Engineer to deny your claim. Will drop this Company ASAP. Recommend you search elsewhere.
take your money…and light it on fire. At least you’ll get some entertainment and heat out of it, versus handing it to them and getting no response after a month of damage from a hurricane.
Horrible company to file claim with…I will be leaving them and be done with them..hope they get out of business bc I can not reach anyone especially the desk adjuster Summer
Very bad service about my claim. Have been waiting for months still don’t heard anything from them. Left them thousands messages, never get a call back. They lost my business for good now
Poor response on any questions or updates . I think they are the absolute worst people at communicating with there customers I have ever dealt with. I work with 1000’s of companies and people and again I have never run across anyone else like these folks.
I have been waiting almost 8 weeks for a desk adjuster to call me what a joke I have left emails voicemails everyday not one response I can’t believe this they won’t respond or anything claim # 21115335 someone definitely need to lose there job
I wish I could review w/o even giving a star because thats how much I loathe this company. You did nothing to cover for us during our winter storm here in Texas, and have just denied everything we needed help with. Heartless company.
Horrible horrible horrible. Stay away, read the reviews. Four weeks since we saw an adjuster and customer service has been non existent since. We try 25 times a day and get no where. Always get an answering machine. This is 100% unacceptable.
This is the most unprofessional company I have ever dealt with customer service consists of being on hold and praying someone calls you back but that never happens.. I hope anyone who reads this immediately chooses another company because filing a claim with allied is like pulling teeth avoid at all costs
Pray that a hurricane dont hit cause your not gonna get what is owed to you.
We had to get a lawyer and still didnt get enough through this company.
I wish I could post a 5 star rating but i just cant ..dont use this insurance company.
If there were zero stars, that’s what they would get. TERRIBLE CUSTOMER SERVICE! Will not return calls nor emails after 3 weeks of waiting. House needs repairs from a hurricane and this company is not having communications with its clients. Do not use this company!!!
At this point I don’t even understand why this company is still in business… I filled my first claim every after hurricane Ida… one September the 5th … I have been calling to get an update.. I have left messages and have had my call …
Fraudulent business. Total money scammers. Pry on the retired people with full deceit. Will rob your money and benefits. This company is a total scam operation. Even lure people in on TikTok. Should be shut down and face prosecution from the authorities. BEWARE!!!!!
My clients are having a horrific experience with this company and cannot get even remotely adequate service. Do not use this carrier. Avoid at all costs. A family stuck in a hotel room because they won’t pay out for anything, finger …
Christopher Pelley has been super efficient in helping resolve our claim. He has great manners, he is very responsive and possesses excellent people skills. He spent time with us explaining all details in a clear and professional manner.
Allied Trust was my previous carrier and I gotta say they have great customer service! Only negative just like all the other big name insurance companies over the years increase the rates. Makes Sense.
I have attempted to get this company on the phone for several days and no one is answering. They send me straight to a voicemail phone line and it seems as though they don’t even check the messages. I left my first message over 4 days ago. Don’t use these guys they’re bad.
The Desk Adjuster on this Claim Susan is Very Responsive, Very Professional, and on top of her stuff! Best Desk Adjuster i have ever had.
i appreciated her Customer Service Very Nice deserves a Raise.
Terrible. Their idea of “winning your business back” is telling you they cancelled your policy but never submitting the cancellation form. They were notified via email and phone that I wanted my policy cancelled. They never finished …
So you’re here to look up the reviews on this company and see if they’re worth using? Well that answer is no. Not at all. You are better off living on the 7th floor of a building made of toothpicks and having a trampoline as a bathtub.
Was given a price over the phone. They sent different quote to my mortgage company. With out notify me. I had to call them. Was given the run around on who I could speak to. Basically they took me to the same price that I went to them for them to lower it. Bad. Stay way from these people.
Great Company. I love their Claims and Customer Service Departments. . Pay Claims on Time. They are more than happy to help you with a Smile on their face. They are newer company with 7 years under their belt but have plenty of Assets to pay claims. I am a Broker and write a lot of Business with them. I HIGHLY RECOMMEND.
We really liked this company and their policy but each renewal was kind of frustrating because it would not let us auto renew. Well when we decided to cancel our policy I guess a switch flipped because they easily auto drafted a much larger …
Im a lender who recommends and deals with insurance companies daily. My home has some hail and wind damage to the roof and allied 1st told me they would cover the claim but then sent an engineer out to look at it. The engineer said there …
Impossible to get any meaningful help on the phone. Transferred around to a bunch of dead phone numbers, one number I was transferred to was a bunch of ads for Medicare and direct tv??!!
House was damaged in the Texas Freeze, 4 mos later and we’re still fighting with them. They outsource claims to various companies – I’m dealing with All Cat Claims and it’s been a nightmare. …
Allied Trust let me down when my family needed them the most. We had a ton of equipment failure cause by the Texas freeze and no power from the Texas power grid going offline for days. Allied denied all of our claims saying 1) they dont …
I have left voicemails, sent emails, called the main numbers and have yet to receive a single communication from the company after a field adjuster found hail damage on my roof. I will be contacting BBB this week.
Really bad company! I have a claim open and I’ve called the adjuster assigned to me everyday. I have left over 10 voicemails and no call back at all. I have been waiting almost 1 month with no response! …
Worst house insurance you could ever have. Tells you things will be covered so you go ahead and pay out for it, just for them to come back and say it’s not covered. They will do anything they can not to pay out!!! Please do your own research and find a company who cares more about their customers.
contact me if you have been wronged by allied trust. i am putting together a plan to go after them., also file a complaint with Texas department of insurance. i just did. worst insurance company ever. done waste your money. they take a long …
Worst insurance company I’ve had to deal with. Understandably, they’re delayed in processing, but you cannot talk to anyone if you try. Left numerous messages with no return calls. Finally received a check in the mail for what seems to be …
horrible company to do business with. they will string you along and keep paying very little. then they will not give you what you are due for ALE. dont do business with them. horrible reviews. also do a search on linkedin and for allied …
I sell home insurance…I’ve worked with dozens of insurance carriers. Be warned…You can not trust someone’s bad review of an insurance company. Go look at all the carriers, Allstate, USAA, they all have bad reviews because every …
Working with Amber at Allied Trust has been the best experience anyone can have when going through the claim process. She was responsive, diligent, and best of all she was caring about our needs! My insurance is up for renewal in August and …
We have been a client of Allied Trust for 4 years now and they have not let us down yet! In 2020 we were hit by two hurricanes and they were one of the few insurance companies that came through. Many others cannot say the same
Due to hurricane Ida in Louisiana, my AC was destroyed. I’ve been diagnosed with lung cancer and I’m forced to suffer in a hot house because Allied Trust won’t process my claim quickly. I’ve tried to call and talk to someone to see if they …
BEWARE!! That is not an understatement its fact. The absolute worst company to deal with if you file a claim. They do not handle your claim at all they contract a company called Transynd to handle it and like other reviews well over 4 …
I live in southern Louisiana and have extensive roof damage with a lot of my roof covered in tarps. It’s been over a month since they have responded to me on my claim. They don’t respond to emails or voicemails…just filed a complaint …
Worst insurance ever had a flood in my kitchen and they refused to fix it. Since February of 2022 and now they contacted me and said they will not fix flooded area. I will never use them again and contacting a attorney to help. I would never recommend them!!!!
I was sent an a renewal for my policy 4 days before Hurricane Ida hit Louisiana, and basically they are manipulating the hurricane deductible which basically means this policy is not worth a whole lot now, and I am stuck with them. …
We are affected by hurricane Ida and have been trying to get through to allied trust for weeks. Adjust came out, said our damage wasn’t enough to meet the deductible and we haven’t heard from him since. No denial letter so we can’t get …
Without a doubt the worst claim I have EVER had to deal with and I had 5 feet of water in my home back in 2008 from Hurricane Ike (Allstate then). The contract adjustors I dealt with were Field Pros Direct and let me tell you, getting a …
My name is Lisa Greene in Houston, Texas. God sent me an Angel, a Ram in the Bush, and an advocate in Mark Travis. Mark was my 7th desk adjuster. I was shifted and disrespected from 6 previous desk adjusters who sat on my case forgot 7 …
I would rather have no insurance than ever deal with the joke of a company that is Allied Trust. Poor customer service, poor website, poor communication. I am a lifelong homeowner and I have dealt with numerous insurance companies, and …
Had damage from winter storm Feb.15th and been in a hotel over 4.5 months.
Keep getting handed off to a new desk adjuster and inspectors that are paid to low ball the claim. My contractor told me to sue them and I probably will. …
Zero Comunucation. Going on 4 weeks since field adjuster came out, and 6 weeks since pipe busted in my house. I have no answers yet about my claim to get my house out back together. The contact I have been given for my claim doesn’t answer phone calls or emails at all!! I’m on verge of getting a lawsuit underway…
If I could give less than one star I would this has been the worst experience I have ever dealt with. My husband and I have been trying for over two weeks to get someone from this company to call us back or email us back with a copy of our …
Use this company if you enjoy being bounced around to a different adjustor each time you call, and be ghosted to voicemail. Claim document go “missing”, new adjustors have no records of previous adjustor’s document, followed by ghosting, …
This company isn’t worth your time or money,I put a claim in after hurricane Ida and my experience is just like all the rest,they refuse to fix my A.C.unit,all these people do is take your money and give you the run around when you need to …
Day 61 since I’m homeless from Hurricane Ida! We always paid premiums on time! We, as well as our agent, have called and emailed numerous times and can get no response! Worse company ever! I’m so frustrated and have contacted the State …
This company uses a company called Allcat to handle their property claims. They are the worst company I’ve ever dealt with on handling claims. Allied doesn’t have any excuse themselves, because they continue to use them. When you call …
This company is a joke. We filed 2 claims on our roof and after 2 months we finally got a denial letter from the first claim…. From the beginning of august. We had a deadline of October 1st to replace the roof or we would be dropped from …
Allied Trust Insurance claims team were all professionals. They were able to clearly answer all questions that we had. Our roof was damaged by a freak hail storm. Allied made sure the roof was inspected in short order. They processed and …
My claim is still not finished since February 15th when the winter storm happened in Texas. Im still not in my home for almost 5 months now. They outsourced my claim to All Cat Claims who won’t answer the phone or respond to emails. When …
Worst people to deal with ever. Will cancel you and not even verify you got notified then try to hang you out!! Worst insurance experience ever and thats sating a lot these days!!!
I never do reviews for anything boy I had too. First of all hard to get in touch with and I understand how busy it can be the staff is patient and try to help when they do answer desk adjuster never answers and considering the damage the …
The most awful response to a hurricane I could have ever imagined. I have NEVER spoken to an actual person at Allied. They sent me a letter and said to call them….I’ve called every day now for more than two weeks and the call goes …
I am in Texas and was affected by the winter storm in February. It has been 7 months and my claim still has not been fully resolved. Now I am not able to get a hold of my adjuster because his number is no longer working. I have been …
My hot water heater has been out for 2 months. My husband and I have been calling and emailing an our claims adjuster but no response. It took 3 weeks just for her to tell us what we sent in was not adequate. So we sent In a revised invoice and detailed from our handyman man and still no response.
Extremely pleased with the way (Sarah Eichler) guided me through all claim questions that I had. She has been unbelievably helpful and informational through this entire process.
In this professional field, Mark Travis is second to none! I am so blessed that my claim case can be assigned to him. He helped me end my nightmare which had lasted for 6 months in a snap of fingers. As a victim in 2021 severe winter storm, …
One of the worst companies I have ever dealt with. Gives you lowball and missing bids and when I asked for a different adjuster, they reassigned my case to a different case worker without telling me and had to start all over. …
We are going on 30 days of a pipe bursting in our home. From day one the desk adjustor has been extremely rude. Will not respond to emails or calls. Even said well you need to be patient when you want someone else to pay for the damages… …
Absolute worst experience I have ever had with an insurance company. They give over complete control to Allcat Claims for there claims process. My adjuster came to my house on Sept 9th and was awesome. That is where the compliments stop. It …
This company will fight so hard not to pay you for a claim, after the snow storm my fence fell down because the accumulation of snow, I send them pictures and all they said it was an existing problem (decline) a previous claim also got declined, don’t trust them, all they want is your money!!!!
I have been waiting for 2 months for a response. I was assigned to team 2 but no one will return a call or an email. I have left countless messages, emails, called the customer service number and no one will help me! The Field Adjuster …
Run away as fast as you can from this company!!!
This company will cheat your money! They gave you a quote, after you left your existing company and paid them, they’ll turn around a month and a half later to …
I have called everyday since the 14 days the adjuster said it would take for him to send Allied the cost of damage. I lost the adjuster telephone number so I called Allied they gave me the name of the team that taking care my claim. I …
I have been trying to reach my desk adjuster since the second week of September, I have left numerous messages and no response at all. I can’t wait until all this is over so that I can switch insurance companies because this is just …
I believe this company to be in the business of collecting premiums for a month or 2 then cancelling on you with no options to correct findings on initial insurance inspection. I replaced all piping in my home with PEX and they claimed the …
My house was damaged by Hurricane Ida and got on a roofing list/contracting list to make my home repairs as soon as possible… Allied Trust made my check out to the wrong mortgage company so now I cannot even send the check off to be signed …
A negative review would still not express the absolute anguish of being one of their insured. Ida hit on 8/29/21. Today is November 15th. The last communication from them was September 23rd. I still don’t have a roof. It’s still raining in …
Allied Trust is an absolute nightmare. Completely negligent. The adjuster they sent out was awful. Allied Trust seems compassionate at first wanting to help but then they don’t return phone calls. It’s impossible to get anyone to call …
It’s been a year from snow storm incident (02/2021) but I’ve still not received supplemental and depreciation payment. Adjusters from allcatclaims never response to my calls and emails and there is nothing you can do. I call AlliedTrust and …
Granted my experience was with their claims partner Transcynd but they were miserable and I specifically requested multiple times to work with someone at Allied Trust and not Transcynd but they would not let me. We cancelled our policy …
I am not completely through the claim process yet, so I am giving them a 3 out of 5 stars for now. I have been waiting for 2 months to have a roof claim processed. I really feel it shouldn’t have taken this long. Luckily, I’m not in a time …
I totally agree with all of the above complaints. The lack of response from these people is absolutely in-humane. They lead you to believe that the claims process will be an easy one, as a field adjuster quickly came. We were immediately …
11/19/21
Received a call on 10/21 however there was no follow up since that time. On 11/17/21, I contacted my agent and filed a complaint with the Louisiana insurance …
it has been almost a month since my house was affected by hurricane Ida. I have been trying to get in contact with my desk and field adjuster for weeks now. I now have mold in my 2 years old house. I was able to speak with team 2 one time …
Hurricane Ida damaged my home in New Orleans on 8/31/2021 and it’s now 11/2/2021 and I haven’t received any compensation to repair my home or for loss of use . The adjustor came out over a month ago. You can’t get anyone on the phone from …
My house that I just purchased in May had to be fully gutted from hurricane Ida. It’s been months now and I have not received any loss of use after talking to them countless times about it. I finally received a check for some repairs(patch …
Really 0 stars….Filed a roof damage claim on 7/31/21. The adjuster came out within a week. Then waited 3 weeks, didn’t hear anything. Called, left messages and finally heard from Daniel McMahon once. Finally received a claim check in …
Like many others we have severe damages to our home from Hurricane Ida on 08/29/21. I filed my claim on 08/30/21 and had a field adjuster at my house on 09/02. My damage makes my home uninhabitable. I did not speak to a desk adjuster …
The absolute worst communication I’ve ever experienced. We opened a claim following the winter storm here in Texas in February. Since we opened the claim, the communication has gotten worse and worse, to the point we stopped hearing from …
This is the worst insurance company I have ever had the displeasure of having to deal with. Horrible service and even worse attempts to get you to settle. My house went through a hurricane. They came back with about $3,000 for repairs …
If you’re considering Allied Trust, run!!! I wish I could give 0 stars. I have been dealing with this company for almost a year regarding a claim for my roof in northern Louisiana. I’ve had several contractors tell me the roof is damaged …
There’s not a snowball chance in hell that I would recommend this company to ANYONE let alone renew my policy. I made a claim one month ago and was immediately contacted to schedule and appointment with a field adjuster on 9-7-21. The field …
We filed a claim earlier this year (April/May) as we’d had roof damage after a hail storm. We had the roof replaced in July/August, and provided all the necessary documents to Allied Trust in August to get our recoverable depreciation cost …
I wish I could give a ZERO star review!! There’s not a snowball chance in hell that I would recommend this company to ANYONE let alone renew my policy. I made a claim one month ago and was immediately contacted to schedule and appointment …
not happy at all!! Was affected by hurricane Ida, never heard from a desk adjuster. Called and get told this is my desk adjuster ( given a number and transferred) . number is disconnected! reach out to my local agent and finally get a call …
Got a final premium due notice when it was supposed to be paid through our escrow. Spend an hour on the phone sorting everything out and making sure it was set, paid money out of pocket as well. About 3 weeks later, we get a notice of no …
Please don’t go with this insurance company! They have poor customer service! I had black mold due to water damage and was told to move my asthmatic son to a different room or figure something out! I would not recommend! They are cheap and don’t try to help you if you at all!
It took me very long time to get my refund check. But this was not due to Allied Trust. Lois was taking care of me in a personal level. Following on the status of my claim. He took care of my claim as if he knew me. Thank you very much Lois!!
Michelle Soto was an amazing help. She responded immediately to any questions and concerns we had and in a very friendly manner. I would recommend working with her any time.
I am happy to have found Allied Trust. They stand out in a sea of marginal insurance companies, a totally different experience than I’ve had with other companies. Service, communication and coverage is great.
Michelle Soto(Allied Trust)
I know a little time has gone by, but I have been meaning to thank you for all that you did to help us in this difficult time. I hope that I never have to …
Insurance company seems to be ok. Had a lot of issues with adjustors to get roof replacement approved. Even though a massive storm came through and while neighborhood needed replacement. …
Allied Trust Insurance is an excellent Insurance company. I needed my roof repaired/replaced and they handled everything for me. My claims examiner, Lois, was super. She explained the entire process to me and walked me through it. I definitely recommend them to anyone looking for a fair and refreshing Insurance experience.
I needed my roof replaced, part of my fence repaired, and a couple of rooms painted after a hail storm damage. Michelle, my claim examiner held my hand during the entire process, explained everything a few times to make sure I understood …
Barely giving one star. We put in a claim for a new roof back in 2019 and Allied paid for a portion of it. Our policy is now canceled because of the age of the roof (they believe it to be 20 years old). Unfortunately, I did not receive the …
I experienced a prolonged damage situation due to my own mishandling of a roof claim. I filled a claim and Allied Trust responded timely actually rather quickly. I was put in touch with an adjuster also I was contacted by a claims examiner …
Excellent insurance company. Lisa Cohn was a pleasure and went above and beyond my expectations!
Great company to work with
Lisa Cohn is a wonderful adjuster/supervisor. She was very helpful and understanding
Allied is fortunate to have her
Cost is to high
I wouldn’t trust anyone else to handle my insurance needs. What a fantastic company! Thank you Lisa Cohn for EVERYTHING! You were a DREAM to work with.
This company is horrible and non responsive.
Stay away stay away stay away
Yummy very good
Great company!
Good company and communication!
Worst company !!! Beware and don’t do business here!
I agreed with all comments, that I see…… NO ANSWER !! AND WE ARE A DISASTER AREA !!!!!!!!!!!!
Smooth process with claim
Very professional and helpful staff that goes above and beyond for their customers.
Amber is very friendly and professional, really appreciated!
This is the worst company to try and talk to.
Dealing with this company is a Nightmare! Stay far away from them!
Great customer service … thank you
Great rates just hate how long it takes for a claim to get processed and only way to process is on the phone.
This company is just a scam. I reported them to the police. Case pending. Be careful.
Horrible Insurance company and a bunch of crooks who don’t pay out on claims
Great company to work with!
Extremely bad company to work with. I had very bad experience.
Kellie was quick to respond when I filed a claim and was helpful the whole way through. Thank you!
My insurance adjuster recommended them and their prices are good
Horrible Service, willing to take your money but quick to find the right Engineer to deny your claim. Will drop this Company ASAP. Recommend you search elsewhere.
I’m starting to give every company that sees out spam email a 1 star.
They put a Stop Payment on a check that they owed my money, and they refuse to pay the fees I incurred.
Super fast response, great value and super professional to take care of the hail claim, worry free, thank you so much Allied Trust!
take your money…and light it on fire. At least you’ll get some entertainment and heat out of it, versus handing it to them and getting no response after a month of damage from a hurricane.
Horrible company to file claim with…I will be leaving them and be done with them..hope they get out of business bc I can not reach anyone especially the desk adjuster Summer
Very bad service about my claim. Have been waiting for months still don’t heard anything from them. Left them thousands messages, never get a call back. They lost my business for good now
Terrible company if you are having them in Texas. Impossible to reach in the event of some type of catastrophic emergency
Poor response on any questions or updates . I think they are the absolute worst people at communicating with there customers I have ever dealt with. I work with 1000’s of companies and people and again I have never run across anyone else like these folks.
I have been waiting almost 8 weeks for a desk adjuster to call me what a joke I have left emails voicemails everyday not one response I can’t believe this they won’t respond or anything claim # 21115335 someone definitely need to lose there job
A company that truly takes to heart what matters.
They have not called me back or replied to email. I have tried for many times for months to reach them regarding a claim, and they’ve ghosted me.
I wish I could review w/o even giving a star because thats how much I loathe this company. You did nothing to cover for us during our winter storm here in Texas, and have just denied everything we needed help with. Heartless company.
If I can give 0 star, I will. Bad service, claim take forever, promise to complete my case but have not hear from them since! Almost 3 months
Horrible horrible horrible. Stay away, read the reviews. Four weeks since we saw an adjuster and customer service has been non existent since. We try 25 times a day and get no where. Always get an answering machine. This is 100% unacceptable.
This is the most unprofessional company I have ever dealt with customer service consists of being on hold and praying someone calls you back but that never happens.. I hope anyone who reads this immediately chooses another company because filing a claim with allied is like pulling teeth avoid at all costs
Pray that a hurricane dont hit cause your not gonna get what is owed to you.
We had to get a lawyer and still didnt get enough through this company.
I wish I could post a 5 star rating but i just cant ..dont use this insurance company.
What a great company to work for! Excellent leadership and culture.
If there were zero stars, that’s what they would get. TERRIBLE CUSTOMER SERVICE! Will not return calls nor emails after 3 weeks of waiting. House needs repairs from a hurricane and this company is not having communications with its clients. Do not use this company!!!
At this point I don’t even understand why this company is still in business… I filled my first claim every after hurricane Ida… one September the 5th … I have been calling to get an update.. I have left messages and have had my call …
Fraudulent business. Total money scammers. Pry on the retired people with full deceit. Will rob your money and benefits. This company is a total scam operation. Even lure people in on TikTok. Should be shut down and face prosecution from the authorities. BEWARE!!!!!
If you are considering a policy with this company save yourself the misery and look elsewhere. Will not return calls/emails for months after claim.
My clients are having a horrific experience with this company and cannot get even remotely adequate service. Do not use this carrier. Avoid at all costs. A family stuck in a hotel room because they won’t pay out for anything, finger …
Great claims team and responsive and empathetic folks who answered the phone
Christopher Pelley has been super efficient in helping resolve our claim. He has great manners, he is very responsive and possesses excellent people skills. He spent time with us explaining all details in a clear and professional manner.
Allied Trust was my previous carrier and I gotta say they have great customer service! Only negative just like all the other big name insurance companies over the years increase the rates. Makes Sense.
I have attempted to get this company on the phone for several days and no one is answering. They send me straight to a voicemail phone line and it seems as though they don’t even check the messages. I left my first message over 4 days ago. Don’t use these guys they’re bad.
The Desk Adjuster on this Claim Susan is Very Responsive, Very Professional, and on top of her stuff! Best Desk Adjuster i have ever had.
i appreciated her Customer Service Very Nice deserves a Raise.
Terrible. Their idea of “winning your business back” is telling you they cancelled your policy but never submitting the cancellation form. They were notified via email and phone that I wanted my policy cancelled. They never finished …
So you’re here to look up the reviews on this company and see if they’re worth using? Well that answer is no. Not at all. You are better off living on the 7th floor of a building made of toothpicks and having a trampoline as a bathtub.
Was given a price over the phone. They sent different quote to my mortgage company. With out notify me. I had to call them. Was given the run around on who I could speak to. Basically they took me to the same price that I went to them for them to lower it. Bad. Stay way from these people.
Great Company. I love their Claims and Customer Service Departments. . Pay Claims on Time. They are more than happy to help you with a Smile on their face. They are newer company with 7 years under their belt but have plenty of Assets to pay claims. I am a Broker and write a lot of Business with them. I HIGHLY RECOMMEND.
We really liked this company and their policy but each renewal was kind of frustrating because it would not let us auto renew. Well when we decided to cancel our policy I guess a switch flipped because they easily auto drafted a much larger …
Im a lender who recommends and deals with insurance companies daily. My home has some hail and wind damage to the roof and allied 1st told me they would cover the claim but then sent an engineer out to look at it. The engineer said there …
Impossible to get any meaningful help on the phone. Transferred around to a bunch of dead phone numbers, one number I was transferred to was a bunch of ads for Medicare and direct tv??!!
They will take your money but will not pay out on a claim. Find another insurance company because you are not covered with this one.
House was damaged in the Texas Freeze, 4 mos later and we’re still fighting with them. They outsource claims to various companies – I’m dealing with All Cat Claims and it’s been a nightmare. …
Allied Trust let me down when my family needed them the most. We had a ton of equipment failure cause by the Texas freeze and no power from the Texas power grid going offline for days. Allied denied all of our claims saying 1) they dont …
Each Allied Trust person I’ve interacted with works hard to provide great service
I have left voicemails, sent emails, called the main numbers and have yet to receive a single communication from the company after a field adjuster found hail damage on my roof. I will be contacting BBB this week.
Really bad company! I have a claim open and I’ve called the adjuster assigned to me everyday. I have left over 10 voicemails and no call back at all. I have been waiting almost 1 month with no response! …
Worst house insurance you could ever have. Tells you things will be covered so you go ahead and pay out for it, just for them to come back and say it’s not covered. They will do anything they can not to pay out!!! Please do your own research and find a company who cares more about their customers.
contact me if you have been wronged by allied trust. i am putting together a plan to go after them., also file a complaint with Texas department of insurance. i just did. worst insurance company ever. done waste your money. they take a long …
Worst insurance company I’ve had to deal with. Understandably, they’re delayed in processing, but you cannot talk to anyone if you try. Left numerous messages with no return calls. Finally received a check in the mail for what seems to be …
horrible company to do business with. they will string you along and keep paying very little. then they will not give you what you are due for ALE. dont do business with them. horrible reviews. also do a search on linkedin and for allied …
I sell home insurance…I’ve worked with dozens of insurance carriers. Be warned…You can not trust someone’s bad review of an insurance company. Go look at all the carriers, Allstate, USAA, they all have bad reviews because every …
Working with Amber at Allied Trust has been the best experience anyone can have when going through the claim process. She was responsive, diligent, and best of all she was caring about our needs! My insurance is up for renewal in August and …
We have been a client of Allied Trust for 4 years now and they have not let us down yet! In 2020 we were hit by two hurricanes and they were one of the few insurance companies that came through. Many others cannot say the same
Due to hurricane Ida in Louisiana, my AC was destroyed. I’ve been diagnosed with lung cancer and I’m forced to suffer in a hot house because Allied Trust won’t process my claim quickly. I’ve tried to call and talk to someone to see if they …
BEWARE!! That is not an understatement its fact. The absolute worst company to deal with if you file a claim. They do not handle your claim at all they contract a company called Transynd to handle it and like other reviews well over 4 …
I live in southern Louisiana and have extensive roof damage with a lot of my roof covered in tarps. It’s been over a month since they have responded to me on my claim. They don’t respond to emails or voicemails…just filed a complaint …
Worst insurance ever had a flood in my kitchen and they refused to fix it. Since February of 2022 and now they contacted me and said they will not fix flooded area. I will never use them again and contacting a attorney to help. I would never recommend them!!!!
I was sent an a renewal for my policy 4 days before Hurricane Ida hit Louisiana, and basically they are manipulating the hurricane deductible which basically means this policy is not worth a whole lot now, and I am stuck with them. …
We are affected by hurricane Ida and have been trying to get through to allied trust for weeks. Adjust came out, said our damage wasn’t enough to meet the deductible and we haven’t heard from him since. No denial letter so we can’t get …
Without a doubt the worst claim I have EVER had to deal with and I had 5 feet of water in my home back in 2008 from Hurricane Ike (Allstate then). The contract adjustors I dealt with were Field Pros Direct and let me tell you, getting a …
My name is Lisa Greene in Houston, Texas. God sent me an Angel, a Ram in the Bush, and an advocate in Mark Travis. Mark was my 7th desk adjuster. I was shifted and disrespected from 6 previous desk adjusters who sat on my case forgot 7 …
I would rather have no insurance than ever deal with the joke of a company that is Allied Trust. Poor customer service, poor website, poor communication. I am a lifelong homeowner and I have dealt with numerous insurance companies, and …
Had damage from winter storm Feb.15th and been in a hotel over 4.5 months.
Keep getting handed off to a new desk adjuster and inspectors that are paid to low ball the claim. My contractor told me to sue them and I probably will. …
Don’t bother trying to contact them. Escalating does nothing and the first person to answer the phone when you call can’t tell you anything. …
Zero Comunucation. Going on 4 weeks since field adjuster came out, and 6 weeks since pipe busted in my house. I have no answers yet about my claim to get my house out back together. The contact I have been given for my claim doesn’t answer phone calls or emails at all!! I’m on verge of getting a lawsuit underway…
If I could give less than one star I would this has been the worst experience I have ever dealt with. My husband and I have been trying for over two weeks to get someone from this company to call us back or email us back with a copy of our …
Filed a claim the day after Hurricane Ida.
After paying my bill on time every time, I have yet to receive an email back, a …
Use this company if you enjoy being bounced around to a different adjustor each time you call, and be ghosted to voicemail. Claim document go “missing”, new adjustors have no records of previous adjustor’s document, followed by ghosting, …
This company isn’t worth your time or money,I put a claim in after hurricane Ida and my experience is just like all the rest,they refuse to fix my A.C.unit,all these people do is take your money and give you the run around when you need to …
Day 61 since I’m homeless from Hurricane Ida! We always paid premiums on time! We, as well as our agent, have called and emailed numerous times and can get no response! Worse company ever! I’m so frustrated and have contacted the State …
This company uses a company called Allcat to handle their property claims. They are the worst company I’ve ever dealt with on handling claims. Allied doesn’t have any excuse themselves, because they continue to use them. When you call …
This company is a joke. We filed 2 claims on our roof and after 2 months we finally got a denial letter from the first claim…. From the beginning of august. We had a deadline of October 1st to replace the roof or we would be dropped from …
I just canceled with them today. My agent is usually MIA no matter how many times I tried to contact him to no avail.
Allied Trust Insurance claims team were all professionals. They were able to clearly answer all questions that we had. Our roof was damaged by a freak hail storm. Allied made sure the roof was inspected in short order. They processed and …
My claim is still not finished since February 15th when the winter storm happened in Texas. Im still not in my home for almost 5 months now. They outsourced my claim to All Cat Claims who won’t answer the phone or respond to emails. When …
Worst people to deal with ever. Will cancel you and not even verify you got notified then try to hang you out!! Worst insurance experience ever and thats sating a lot these days!!!
I never do reviews for anything boy I had too. First of all hard to get in touch with and I understand how busy it can be the staff is patient and try to help when they do answer desk adjuster never answers and considering the damage the …
》UPDATE 10-01-2021: STILL NOTHING!!! I sent another email and left voicemails again. I sent the Facebook Team the following message: …
The most awful response to a hurricane I could have ever imagined. I have NEVER spoken to an actual person at Allied. They sent me a letter and said to call them….I’ve called every day now for more than two weeks and the call goes …
I am in Texas and was affected by the winter storm in February. It has been 7 months and my claim still has not been fully resolved. Now I am not able to get a hold of my adjuster because his number is no longer working. I have been …
My hot water heater has been out for 2 months. My husband and I have been calling and emailing an our claims adjuster but no response. It took 3 weeks just for her to tell us what we sent in was not adequate. So we sent In a revised invoice and detailed from our handyman man and still no response.
Extremely pleased with the way (Sarah Eichler) guided me through all claim questions that I had. She has been unbelievably helpful and informational through this entire process.
In this professional field, Mark Travis is second to none! I am so blessed that my claim case can be assigned to him. He helped me end my nightmare which had lasted for 6 months in a snap of fingers. As a victim in 2021 severe winter storm, …
One of the worst companies I have ever dealt with. Gives you lowball and missing bids and when I asked for a different adjuster, they reassigned my case to a different case worker without telling me and had to start all over. …
We are going on 30 days of a pipe bursting in our home. From day one the desk adjustor has been extremely rude. Will not respond to emails or calls. Even said well you need to be patient when you want someone else to pay for the damages… …
Lisa was so amazing very helpful and went above and beyond to help me and she had a great personality
Absolute worst experience I have ever had with an insurance company. They give over complete control to Allcat Claims for there claims process. My adjuster came to my house on Sept 9th and was awesome. That is where the compliments stop. It …
This company will fight so hard not to pay you for a claim, after the snow storm my fence fell down because the accumulation of snow, I send them pictures and all they said it was an existing problem (decline) a previous claim also got declined, don’t trust them, all they want is your money!!!!
I have been waiting for 2 months for a response. I was assigned to team 2 but no one will return a call or an email. I have left countless messages, emails, called the customer service number and no one will help me! The Field Adjuster …
Run away as fast as you can from this company!!!
This company will cheat your money! They gave you a quote, after you left your existing company and paid them, they’ll turn around a month and a half later to …
I have called everyday since the 14 days the adjuster said it would take for him to send Allied the cost of damage. I lost the adjuster telephone number so I called Allied they gave me the name of the team that taking care my claim. I …
I have been trying to reach my desk adjuster since the second week of September, I have left numerous messages and no response at all. I can’t wait until all this is over so that I can switch insurance companies because this is just …
I believe this company to be in the business of collecting premiums for a month or 2 then cancelling on you with no options to correct findings on initial insurance inspection. I replaced all piping in my home with PEX and they claimed the …
My house was damaged by Hurricane Ida and got on a roofing list/contracting list to make my home repairs as soon as possible… Allied Trust made my check out to the wrong mortgage company so now I cannot even send the check off to be signed …
A negative review would still not express the absolute anguish of being one of their insured. Ida hit on 8/29/21. Today is November 15th. The last communication from them was September 23rd. I still don’t have a roof. It’s still raining in …
Allied Trust is an absolute nightmare. Completely negligent. The adjuster they sent out was awful. Allied Trust seems compassionate at first wanting to help but then they don’t return phone calls. It’s impossible to get anyone to call …
It’s been a year from snow storm incident (02/2021) but I’ve still not received supplemental and depreciation payment. Adjusters from allcatclaims never response to my calls and emails and there is nothing you can do. I call AlliedTrust and …
They gave me a good rate the first year and then jumped up my premium $500 on a house that isn’t even 3 years. I’m finding another company.
Granted my experience was with their claims partner Transcynd but they were miserable and I specifically requested multiple times to work with someone at Allied Trust and not Transcynd but they would not let me. We cancelled our policy …
I am not completely through the claim process yet, so I am giving them a 3 out of 5 stars for now. I have been waiting for 2 months to have a roof claim processed. I really feel it shouldn’t have taken this long. Luckily, I’m not in a time …
I totally agree with all of the above complaints. The lack of response from these people is absolutely in-humane. They lead you to believe that the claims process will be an easy one, as a field adjuster quickly came. We were immediately …
11/19/21
Received a call on 10/21 however there was no follow up since that time. On 11/17/21, I contacted my agent and filed a complaint with the Louisiana insurance …
it has been almost a month since my house was affected by hurricane Ida. I have been trying to get in contact with my desk and field adjuster for weeks now. I now have mold in my 2 years old house. I was able to speak with team 2 one time …
Hurricane Ida damaged my home in New Orleans on 8/31/2021 and it’s now 11/2/2021 and I haven’t received any compensation to repair my home or for loss of use . The adjustor came out over a month ago. You can’t get anyone on the phone from …
My house that I just purchased in May had to be fully gutted from hurricane Ida. It’s been months now and I have not received any loss of use after talking to them countless times about it. I finally received a check for some repairs(patch …
Really 0 stars….Filed a roof damage claim on 7/31/21. The adjuster came out within a week. Then waited 3 weeks, didn’t hear anything. Called, left messages and finally heard from Daniel McMahon once. Finally received a claim check in …
Like many others we have severe damages to our home from Hurricane Ida on 08/29/21. I filed my claim on 08/30/21 and had a field adjuster at my house on 09/02. My damage makes my home uninhabitable. I did not speak to a desk adjuster …
The absolute worst communication I’ve ever experienced. We opened a claim following the winter storm here in Texas in February. Since we opened the claim, the communication has gotten worse and worse, to the point we stopped hearing from …
This is the worst insurance company I have ever had the displeasure of having to deal with. Horrible service and even worse attempts to get you to settle. My house went through a hurricane. They came back with about $3,000 for repairs …
If you’re considering Allied Trust, run!!! I wish I could give 0 stars. I have been dealing with this company for almost a year regarding a claim for my roof in northern Louisiana. I’ve had several contractors tell me the roof is damaged …
There’s not a snowball chance in hell that I would recommend this company to ANYONE let alone renew my policy. I made a claim one month ago and was immediately contacted to schedule and appointment with a field adjuster on 9-7-21. The field …
We filed a claim earlier this year (April/May) as we’d had roof damage after a hail storm. We had the roof replaced in July/August, and provided all the necessary documents to Allied Trust in August to get our recoverable depreciation cost …
I wish I could give a ZERO star review!! There’s not a snowball chance in hell that I would recommend this company to ANYONE let alone renew my policy. I made a claim one month ago and was immediately contacted to schedule and appointment …
not happy at all!! Was affected by hurricane Ida, never heard from a desk adjuster. Called and get told this is my desk adjuster ( given a number and transferred) . number is disconnected! reach out to my local agent and finally get a call …
I’ve had the pleasure of working in the same industry with Lisa Cohn. She is an amazing asset to Allied Trust Insurance.
Got a final premium due notice when it was supposed to be paid through our escrow. Spend an hour on the phone sorting everything out and making sure it was set, paid money out of pocket as well. About 3 weeks later, we get a notice of no …
Please don’t go with this insurance company! They have poor customer service! I had black mold due to water damage and was told to move my asthmatic son to a different room or figure something out! I would not recommend! They are cheap and don’t try to help you if you at all!
Amber F is an amazing agent. She helped me navigate and get information for a total of eight policies. She made my day so much better. Thanks Amber! 🙂
Excellent team and A+ customer service! Claims Manager, Lisa Cohn was super helpful and took a lot of stress off us during a difficult time.
It took me very long time to get my refund check. But this was not due to Allied Trust. Lois was taking care of me in a personal level. Following on the status of my claim. He took care of my claim as if he knew me. Thank you very much Lois!!
Michelle Soto was an amazing help. She responded immediately to any questions and concerns we had and in a very friendly manner. I would recommend working with her any time.
I am happy to have found Allied Trust. They stand out in a sea of marginal insurance companies, a totally different experience than I’ve had with other companies. Service, communication and coverage is great.
Michelle Soto(Allied Trust)
I know a little time has gone by, but I have been meaning to thank you for all that you did to help us in this difficult time. I hope that I never have to …
Insurance company seems to be ok. Had a lot of issues with adjustors to get roof replacement approved. Even though a massive storm came through and while neighborhood needed replacement. …
Allied Trust Insurance is an excellent Insurance company. I needed my roof repaired/replaced and they handled everything for me. My claims examiner, Lois, was super. She explained the entire process to me and walked me through it. I definitely recommend them to anyone looking for a fair and refreshing Insurance experience.
I needed my roof replaced, part of my fence repaired, and a couple of rooms painted after a hail storm damage. Michelle, my claim examiner held my hand during the entire process, explained everything a few times to make sure I understood …
Barely giving one star. We put in a claim for a new roof back in 2019 and Allied paid for a portion of it. Our policy is now canceled because of the age of the roof (they believe it to be 20 years old). Unfortunately, I did not receive the …
I experienced a prolonged damage situation due to my own mishandling of a roof claim. I filled a claim and Allied Trust responded timely actually rather quickly. I was put in touch with an adjuster also I was contacted by a claims examiner …