Super crappy customer sevice. Mentioned how I wasnt really getting an answer to my question I had and the ladies talking with me got super snappy and hung up on me. Extremely astonished.
These guys are snakes they will charge you without notification and just add it onto any debt so it doesn’t look like your being charged extra even when you are. This should be illegal they don’t care about you, and will try their hardest to rob you of money.
My husband and I have recently opened an account with Alpine Credit Union in Orem, their customer service is not the best but the handling of the accounts and online payments are the best!!
A small credit union, but very accommodating and very helpful. They are definitely there to help and always try their best to do what is best for the member. Very happy to be a longtime member!
Had a car loan with them which we paid off 8 months ago. At that time I cancelled my acoount, or so I thought. It was on auto-pay and every month since then they have charged me my car payment. I get the money back so they are ripping me off, but I have gone in 4 times to cancel the account with no luck yet!
I have been a member of Alpine Credit Union for 20 + years and have always been happy with rates and service. I would recommend alpine to anyone they have my business for life.
We worked with Jacilyn to refinance our home. I think by the time we summitted our application to the time we closed it was about 3 weeks tops. It was fast, easy, and painless.
Great big beautiful new building loaded full of people that are going to lunch or at lunch that could care less about helping you. There phones rang off the hook and the ladies behind the counter could care less about picking them up. I was surprised at there level of concern for customer service!!!
Since I rely on mobile banking, Alpine credit union is not for me. Their mobile site is all but a joke and exporting to quicken they change the name of every merchant to card swipe. Not very easy when trying to do finances.
I got a car loan as a first time buyer, I still owe on the loan and plan to pay it. However there was a rough patch where I couldn’t pay it and got it reposessed. My fault. THEN I paid to have it back and got up to date on my payments. They …
If you get direct deposit expect your check not to end up in your account until 9:30 AM on your payday. All the banks around them you can get your paycheck right at midnight, but here they pay one lady to come in and turn on the computer …
I believe this company is operating in the past. I received a car loan from this institution 3 years ago. When it was paid off, I went in and closed the account. The process was slow, it took 30 minutes to settle and close the account. …
Came here first for a small auto loan as a first time car buyer and student. I did not have a lot of credit built up but was hoping to get a small amount to help with buying a car. I was handed off to several different people who were all …
We waited for over an hour to do a loan application. We were told it would be a max of 30 min. The manager, who we needed to meet with, proceeded to take one job applicant after another, passing over us. Finally at closing time, the …
I NEVER go out of my way to write reviews about my experience with local companies, however, in this case I feel like it is my responsibility to say something to those of you who are looking for a loan. DO NOT CHOOSE ALPINE. I actually …
We worked with Jacilyn Schramm (Jaci) to refinance our mortgage into a 15 year loan instead of 30 years. She was AWESOME! She got us an amazing interest rate, helped us eliminate our existing debt, and ma made it so easy. We couldn’t be happier with our experience at Alpine Credit Union and especially Jaci!!
Banked with them for 11 years. My accounts went negative and they didn’t ask questions. Just kept charging service fees. I knew that I agreed to those fees so I didn’t say anything. They said my accounts would close in 30 days if they …
I have been with Alpine for 31 years. Connie P is awesome to work with on any loan. She makes my experience at Alpine a valuable part of my life. She and Alpine have been there for me through death and bad times. Thank You for caring Alpine. Most bankers don’t even know my name if I go somewhere else. Thank You!
I currently have three credit unions I am apart of, Alpine Credit Union being one of them. Since joining Alpine CU I have moved all of my funds, loans, and family to alpine. Anytime anyone asks who to use for banking in utah I refer Alpine …
The best credit union out there hands down! This is my third car loan with them and every time they make the process as painless as possible. Lisa was very helpful and she fully explained the car loan process and what all the documents meant without taking up much time. I would recommend them to anyone!
We had a great experience refinancing our home with Alpine Credit Union. Jacilyn answered all of our questions and concerns and was a pleasure to work with. We were pleasantly surprised at how quick the process went and we would recommend Alpine Credit Union to others.
I was a member of this credit union for a little over a decade. There were some things that I liked about them however other things that I found quite frustrating. …
This credit union is awesome! They were my first bank account as a child and I still use them today. I have not been exclusive to them, since I lived in areas that were outside of their range, nonetheless, since coming back to Utah, I have …
Two women helped make my day. Connie and Nikki went out of their way to ease my mind concerning a trust today. Their customer service was wonderful and I appreciate it more than words can say. Thank you both!
I wasn’t very impressed with the service I recieved from this credit union I went in this past Friday to ask about a car loan first of all the woman who waited on me gave me a dirty look instead of giving me a proper introduction of who she …
We have been members of the Alpine Credit Union for longer than nay current employee there. We have always been pleased with the ACU services. All that time we have had a checking account, 2 savings accounts, and a Visa debit card for …
A few things I found weird about Alpine Credit Union I have only been a member a week and have found a few things inconvenient already. ATM’s do not offer deposit, the app offers remote deposit and asks for you to contact them to activate, …
I don’t know what the other reviews are about, but this credit union is seriously the best one I have banked with. I have my car loan, credit card and savings here. Everything is so easy. The people there are so nice and really bend over …
We love ACU! They have always been incredible with us! From financing our first car to opening up kids checking/saving accounts to replacing lost cards (…several times)- best customer service!! We’ve been with them for over 10 years, never had any problems. Everyone has always been happy to help with whatever needs we have
They are by far the WORST credit Union. I’ve worked for one, and have still remained loyal to them since my parents have been long time members before HS as well as myself, and I’m more than happy to begin leaving this credit union. They …
I needed to do a wire transfer before the end of the business day. Despite some largely self-imposed technological difficulties on my end, Sara went above and beyond in making sure that the transfer could happen before the deadline. She …
Friendly Employees with a new building. Alpine Credit Union has very nice employees who are always so helpful. You really will feel much more like the bank cares about it’s customers. This location struggles to remember to fill out the kids …
I have been a member of the credit union since 1979. Always friendly and willing to always help. Connie Pond and Stacy Privett have taken care of my family for years! They are the best!
Connie was soooo helpful to me over the phone and stayed late on a Friday night to help me get my car loan resolved with a trade in dealership! She was so patient even through the chaos of working with a third party. Thank you Connie!!!!
I have been a customer of this small CU for over 5 years, I am a owner of car dealership SR Prime Auto in Utah, I received a call from the Vice President of this CU his name is Paul Atkinson, in a rude manner, he ran into me forbidding me …
I like Alpine Credit Union, but using them for business has been frustrating. If you want to run a business via ACU go somewhere else that is actually business friendly. Every request I’ve had they can’t , don’t, or won’t do. I wanted a …
We want to express our gratitude for how Connie Pond and her supervisor treated us at Alpine Credit Union. They were very understanding and worked hard to get the best option for us. They did not demean or make us feel bad. In fact the exact opposite. We are so grateful. THANK YOU so very much.
Wow! I am impressed. Rarely do you find in this day and age people that truly care about your financial situation. From my first steps into the Alpine credit union I was greeted with a smile. Working with Connie Pond was an absolute …
Great place to bank
They suck.
Valerie is awesome!
Great credit union!!!
TERRIBLE.
I HATE HATE HATE This credit union .
Extremely helpful and easy to work with!
best ever
A perfectly serviceable credit union.
Save yourself a headache and do not bank with them! Coming from a 7+ year member.
I’ve been banking here over 30 years, they have been great.
Super crappy customer sevice. Mentioned how I wasnt really getting an answer to my question I had and the ladies talking with me got super snappy and hung up on me. Extremely astonished.
Have been a member for over 55 years. All of our experience has been very positive.
So much help with refinancing my auto loan. Thank you Connie and Valerie!
When will you update your mobile app? It’s been more than a year, makes me wonder how secure our data is.
We have had a great experience here! Much better than our previous banks and lending institutions.
The people that work there are always friendly and helpful.
Had a problem accessing my accounts online. Called in and got great help! Connie Pond went above and beyond!! Thanks, ACU!
Horrible bank don’t ever do business here
These guys are snakes they will charge you without notification and just add it onto any debt so it doesn’t look like your being charged extra even when you are. This should be illegal they don’t care about you, and will try their hardest to rob you of money.
My husband and I have recently opened an account with Alpine Credit Union in Orem, their customer service is not the best but the handling of the accounts and online payments are the best!!
A small credit union, but very accommodating and very helpful. They are definitely there to help and always try their best to do what is best for the member. Very happy to be a longtime member!
We have been with ACU for over 35 years. We have loved it! They have been so amazing to work with over the years. We wouldn’t ‘t go anywhere else.
Had a car loan with them which we paid off 8 months ago. At that time I cancelled my acoount, or so I thought. It was on auto-pay and every month since then they have charged me my car payment. I get the money back so they are ripping me off, but I have gone in 4 times to cancel the account with no luck yet!
I have been a member of Alpine Credit Union for 20 + years and have always been happy with rates and service. I would recommend alpine to anyone they have my business for life.
We worked with Jacilyn to refinance our home. I think by the time we summitted our application to the time we closed it was about 3 weeks tops. It was fast, easy, and painless.
Great big beautiful new building loaded full of people that are going to lunch or at lunch that could care less about helping you. There phones rang off the hook and the ladies behind the counter could care less about picking them up. I was surprised at there level of concern for customer service!!!
Best credit union out there. I’ve been with them for 8 years and don’t plan on going anywhere else. Easy to work with and just all around excellent.
Since I rely on mobile banking, Alpine credit union is not for me. Their mobile site is all but a joke and exporting to quicken they change the name of every merchant to card swipe. Not very easy when trying to do finances.
I got a car loan as a first time buyer, I still owe on the loan and plan to pay it. However there was a rough patch where I couldn’t pay it and got it reposessed. My fault. THEN I paid to have it back and got up to date on my payments. They …
If you get direct deposit expect your check not to end up in your account until 9:30 AM on your payday. All the banks around them you can get your paycheck right at midnight, but here they pay one lady to come in and turn on the computer …
I believe this company is operating in the past. I received a car loan from this institution 3 years ago. When it was paid off, I went in and closed the account. The process was slow, it took 30 minutes to settle and close the account. …
Came here first for a small auto loan as a first time car buyer and student. I did not have a lot of credit built up but was hoping to get a small amount to help with buying a car. I was handed off to several different people who were all …
We waited for over an hour to do a loan application. We were told it would be a max of 30 min. The manager, who we needed to meet with, proceeded to take one job applicant after another, passing over us. Finally at closing time, the …
I have always had superb service and attention from Connie Pond at Alpine Credit Union. Goes the second mile to make sure we are satisfied.
I NEVER go out of my way to write reviews about my experience with local companies, however, in this case I feel like it is my responsibility to say something to those of you who are looking for a loan. DO NOT CHOOSE ALPINE. I actually …
We worked with Jacilyn Schramm (Jaci) to refinance our mortgage into a 15 year loan instead of 30 years. She was AWESOME! She got us an amazing interest rate, helped us eliminate our existing debt, and ma made it so easy. We couldn’t be happier with our experience at Alpine Credit Union and especially Jaci!!
Banked with them for 11 years. My accounts went negative and they didn’t ask questions. Just kept charging service fees. I knew that I agreed to those fees so I didn’t say anything. They said my accounts would close in 30 days if they …
I’ll speak for my brother who recently had a terrible experience at Alpine.
In 2015 he closed his account. There are signed documents Alpine Credit Union …
I have been with Alpine for 31 years. Connie P is awesome to work with on any loan. She makes my experience at Alpine a valuable part of my life. She and Alpine have been there for me through death and bad times. Thank You for caring Alpine. Most bankers don’t even know my name if I go somewhere else. Thank You!
I currently have three credit unions I am apart of, Alpine Credit Union being one of them. Since joining Alpine CU I have moved all of my funds, loans, and family to alpine. Anytime anyone asks who to use for banking in utah I refer Alpine …
The best credit union out there hands down! This is my third car loan with them and every time they make the process as painless as possible. Lisa was very helpful and she fully explained the car loan process and what all the documents meant without taking up much time. I would recommend them to anyone!
We had a great experience refinancing our home with Alpine Credit Union. Jacilyn answered all of our questions and concerns and was a pleasure to work with. We were pleasantly surprised at how quick the process went and we would recommend Alpine Credit Union to others.
I was a member of this credit union for a little over a decade. There were some things that I liked about them however other things that I found quite frustrating. …
This credit union is awesome! They were my first bank account as a child and I still use them today. I have not been exclusive to them, since I lived in areas that were outside of their range, nonetheless, since coming back to Utah, I have …
Two women helped make my day. Connie and Nikki went out of their way to ease my mind concerning a trust today. Their customer service was wonderful and I appreciate it more than words can say. Thank you both!
I wasn’t very impressed with the service I recieved from this credit union I went in this past Friday to ask about a car loan first of all the woman who waited on me gave me a dirty look instead of giving me a proper introduction of who she …
We have been members of the Alpine Credit Union for longer than nay current employee there. We have always been pleased with the ACU services. All that time we have had a checking account, 2 savings accounts, and a Visa debit card for …
Gentry is so awesome to work with, anytime I have had to work with her she is so kind and on top of her job. Thank you Gentry!!
A few things I found weird about Alpine Credit Union I have only been a member a week and have found a few things inconvenient already. ATM’s do not offer deposit, the app offers remote deposit and asks for you to contact them to activate, …
I don’t know what the other reviews are about, but this credit union is seriously the best one I have banked with. I have my car loan, credit card and savings here. Everything is so easy. The people there are so nice and really bend over …
We love ACU! They have always been incredible with us! From financing our first car to opening up kids checking/saving accounts to replacing lost cards (…several times)- best customer service!! We’ve been with them for over 10 years, never had any problems. Everyone has always been happy to help with whatever needs we have
They are by far the WORST credit Union. I’ve worked for one, and have still remained loyal to them since my parents have been long time members before HS as well as myself, and I’m more than happy to begin leaving this credit union. They …
I needed to do a wire transfer before the end of the business day. Despite some largely self-imposed technological difficulties on my end, Sara went above and beyond in making sure that the transfer could happen before the deadline. She …
Friendly Employees with a new building. Alpine Credit Union has very nice employees who are always so helpful. You really will feel much more like the bank cares about it’s customers. This location struggles to remember to fill out the kids …
I have been a member of the credit union since 1979. Always friendly and willing to always help. Connie Pond and Stacy Privett have taken care of my family for years! They are the best!
Connie was soooo helpful to me over the phone and stayed late on a Friday night to help me get my car loan resolved with a trade in dealership! She was so patient even through the chaos of working with a third party. Thank you Connie!!!!
I have been a customer of this small CU for over 5 years, I am a owner of car dealership SR Prime Auto in Utah, I received a call from the Vice President of this CU his name is Paul Atkinson, in a rude manner, he ran into me forbidding me …
I like Alpine Credit Union, but using them for business has been frustrating. If you want to run a business via ACU go somewhere else that is actually business friendly. Every request I’ve had they can’t , don’t, or won’t do. I wanted a …
We want to express our gratitude for how Connie Pond and her supervisor treated us at Alpine Credit Union. They were very understanding and worked hard to get the best option for us. They did not demean or make us feel bad. In fact the exact opposite. We are so grateful. THANK YOU so very much.
Wow! I am impressed. Rarely do you find in this day and age people that truly care about your financial situation. From my first steps into the Alpine credit union I was greeted with a smile. Working with Connie Pond was an absolute …