Since 1997, we are proud to be Utah’s premier one-stop-shop durable home medical equipment (HME) company and service provider. We offer a variety of high-quality HME products and home rental services with border-to-border coverage within Utah, and Idaho Falls, ID. What sets us apart at Alpine Home Medical is the superior level of quality service we provide to our customers. It should be no surprise then that Alpine Home Medical Equipment has been awarded Utah’s Best of State winner for the eleventh year in a row. We have branch and retail locations all throughout Utah, from Idaho Falls to St. George–and everywhere in between. Call 801-463-0044
| Thursday | 8:30AM to 6PM |
| Friday | 8:30AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 6PM |
| Tuesday | 8:30AM to 6PM |
| Wednesday | 8:30AM to 6PM |
4030 S State St, Salt Lake City, UT 84107
My visit with Alpine went very smoothly, the staff that helped me was very informative and pleasant. Sadly I haven t been able to fully utilize the unit I was supplied. I contracted the flu shortly after getting it home. I’m still trying to use the c pap as much as possible. It is comfortable and works well for me.
My husband was called at work and was told he could bring in my wheelchair to have the technician take a look at it. The Alpine rep put him on hold to see if the tech could take a look at it. He told my husband to bring it in. The next day, …
This company delivered the oxygen concentrator that I needed to use for extra oxygen at night when I was sleeping after I got out of the hospital. They got it to me soon enough to use the first night that I needed it. They also came to get …
This has been the most frustrating place. I went into the store on state street and thought we had it all figured out. I waited the 7-10 days and I still hadn’t received my supplies. They never have them in stock. I called back and found …
Angel was a huge help with my compression socks
Thank You
Update 12/17/20 I went on this week to get a breast pump and was helped by Ashton, he was great! He was on the spot with service very kind and professional, he helped me pick the best breast pump for me. Thank you Ashton, for showing …
The only reason for 2 stars is because of customer service is lacking big time
customer service is one thing that is most important to me and they have failed on that. …
Fantastic! Ran across a motorized chair on clearance to boot… was able to ponder the purchase over night then have them work with me til a bonus comes thru in a couple weeks. Is a 2nd larger purchase that they’ve worked with.THANK YOU SO MUCH Katie!
I live in a town that is 90 minutes away from the Alpine store. At first there was confusion as to who was delivering the chair. They wanted to meet me at my doctors appointment, which was a month away. Luckily the gentleman I was working …
I get my cpap supplies from Alpine Medical and so far I have no complaints. They are helpful and when my insurance was taking a while to pay they didn’t bill me they waited.
We needed a wheelchair to get my 95 year old father to a special appointment where he would have to do much more walking than he is capable of. Alpine came through big time. Within hours of our first conversation with them, we were able to pick up a quality rental wheelchair and they even helped me load it into the car. Problem solved!
Horrible horrible horrible customer service….
It took them two trips and 30+ minutes on the phone to finally deliver all my oxygen supplies. The first person only brought part of what I needed and had left …
Alpine medical was amazing. We were at the hospital and needed oxygen. They showed up the same day to delivery and train on us on the equipment. Lionel delivered everything and was extremely professional and personable. We are so grateful for how thorough and quick they were with the whole process.
Do not use them. They do not care about customers. I have been waiting for a week to get a promised call back from a manager. Was treated terribly in the Murray store. Manager was an arrogant man who should be fired. I’m glad I’m not a customer any more.
WOW! I have been on CPAP for more than a decade but really didn’t know how to use and maintain it. I met with Darlene and she fitted me for the correct mask, showed me how to use and care for my equipment then gave me her phone number so that she could answer questions going forward. Alpine Home Medical are all stars in my book.
We weren’t too excited about getting oxygen. We had a good experience on the phone, with two different young ladies who helped explain the financial difference in different equipment. We decided to pick up the equipment since we were going …
All the people that called or that I saw were professional and friendly. Thanks for a positive experience.
Great company, always there with my medical supplies. They only let you rent oxygen concentrators, I would like to see them offer a rent to own program like they do with the pap machines.
They called back just as they said they would and delivered the same day. Answered all our questions.
I needed oxygen after coming home to recover from a major surgery. I didn’t arrive home until after 5 pm and it took a bit to get settled so by the time my husband contacted Alpine Home Medical it was getting late. Despite the late hour he …
I have been using a wheelchair for twenty five years now so I am well-versed in the process of replacing one. I have used Alpine for my last two new wheelchairs and usually parts and repairs every couple of years, so I have a long history …
Alpine Home Medical has fantastic customer service. I felt they really cared about me and my questions and my concerns. They were friendly towards me from the very beginning when I walked through the front door. I will most definitely recommend them. Also a BIG THANK YOU to Matthew! He was awesome.
Bayley at the salt lake branch was amazing to work with. She made the process quick and understandable. She was able to get my insurance verified and approved quickly. She had my pump ready for pick up and it took us no more then 5 minutes …
I have been very impressed with the customer service at Alpine Medical! Zach Hill has gone above and beyond to assist me ! Zach has spent the time helping me make decisions on equipment that fit my lifestyle and provide me quality of life! …
Alpine was so helpful and understanding through a scary and difficult time for us. The gentleman who dropped off our stuff even was working past his shift ending time just to get us the oxygen my little boy needed. Working with them the entire way was the smoothest easiest process!
Really good about making sure you know how to use the equipment and getting you going with it. Never had a bad experience over the years of going to them for various things.
Friendly staff who know about the equipment and answer all questions completely so I know exactly how to use the equipment correctly.
This was my third visit to the store and again it was underwhelming. During my first visit, I was trying to return a product that had a manufacturing defect and they said something like, “Sorry, but it has been over 30 days and there’s …
I was traveling and left my CPAP mask and tube hundreds of miles away. I hadn’t slept more than 6-8 total hours in the past 4 nights. For me, this was an extremely urgent issue. …
Came out on a weekend and made sure I had oxygen! Very very kind and patient 😊 …
The gentleman at Alpine Home Medical were AMAZING. They had my oxygen all set up before I arrived home from the hospital and than came out a 2nd time to set up my home fill. Very caring and friendly service. Thank you!!🌞 …
We KEEP getting bills literally months after we returned the machine. I would give them zero stars if that was possible. After my insurance changed I needed to get a C-pap machine from a different provider So I returned the Machine in Feb. …
The person that delivered the oxygen, was so nice and when we had a issue the next night at midnight, he was here in 30 minutes to replace the main oxygen supply being used. Very happy with the service received from Alpine.
My primary care doctor sent in an order for an overnight oximeter test a couple of weeks ago. His understanding was that they would call me when I could go by and pick up the equipment and instructions for the test. I finally managed to …
As I entered the store there was a guy wiping down the walkers, I asked him the price range of the scooters, his only reply was they are thousands of dollars.. thats it, not can I help you or which scooter, NOTHING…. the other guy was …
The minute I walked in I was helped by a staff member. He assisted me quickly with my purchase, made sure I was comfortable while I briefly waited for them to verify my insurance, and I was out the door with my item within 10 minutes. It was super smooth, quick, and the gentleman that helped me was very professional.
The young man that delivered it was here at the time he specified and he was very cheerful and happy and efficient and set it all up for me showed me how it worked… The whole process went seamlessly so I appreciate that in a time when …
I drove in from out of town with a non working properly cpap machine hope to buy a new one possibly or look at what could be wrong, the lady who sells them refused to come out of her office to look at it because I didn’t have an …
I have used Alpine Home Medical for various medical equipment needs for more than 15 years. It is my “go to” DME store. The store is spacious, clean and organized. If you’ve ever visited another DME store and then visit Alpine Home Medical …
Very happy with the service. Darlene made every effort to insure I understood how to use my CPAP.
I have been looking for a power lift chair for my father. After searching on the internet I realized there must be local medical supply stores that carry them. I called Alpine Home Medical, Jose answered my questions and we went to the …
The Alpine customer service experience was great for me. Questions were answered promptly and follow-up was accomplished including coordination with my doctor and insurance company. I was pleasantly surprised!
Very good experience, great information and very willing to help!
I had an absolutely amazing experience here. I came into get a breast pump. I’m pregnant with my first child and the manager was so helpful! He came right over to greet me, showed me all the different options, and we reviewed my insurance …
Service was excellent at first. Items delivered and a power outage emergency tank was supplied, which no other oxygen company I’ve used has provided in the past. The employee was polite and helpful. A couple of months later, after I’ve …
Customer service and follow through is non existent. I have been promised a call back 6 different times and not once has it happened. Meanwhile I call every Monday leave a msg for service to call me back and no call back and my new wheelchair remains to be broken.
At Alpine Medical Supply I had the best customer service with Katie, she went above and beyond her call of duty by keeping me informed all way with my order. My wife is very excited about her brand new walker. Thanks again Katie for your outstanding customer service!!!
Alpine Home Medical has been providing CPAP supplies to me for years. Recently, I received a defective mask, which was leaking. I called the office and they agreed to send a replacement right away – no questions asked. I appreciated that!
I stopped in at the store on 40th South and State Street and purchased only a $10 item on 9/10/20, but also asked about sleep apnea equipment and a mobile chair. Bayley Johnson(?) helped me and she was great. She was friendly and …
I have been very disappointed in Alpine Home Medical since the beginning. It’s the first time I ever had to use oxygen. I use it at night and some days.
I had great insurance. Alpine was referred to me. …
The sales agent were very kind. However, after being released from the hospital, I called to get more oxygen tanks. I spoke with a lady who was extremely rude and kept saying that they don’t rent out oxygen tanks and I didn’t get it from …
My wife needs a oxygen hose. The customer rep refused to sell me one. He was very rude! I would never do business with this company ever!
I had the most amazing experience dealing with Darlene Tart. I have had deal with cpap equipment providers for nearly 15 years and I have never had such an easy process of getting a new mask and machine. I think the total time spent from …
Alpine home medical in murray is AWFUL. Not only is their staff sassy, rude and not helpful, the staff will show up with equipment at any time they want too. The set up was at 9pm on a Sunday night. They also have a “courtesy pickup” that …
Everyone I have interacted with are friendly, patient, careful and accurate. They respond quickly. They have been the best CPAP in supplier I have had (out of 4 different companies)
They are a little too over zealous when it comes to communicating. For example I got five identical emails from them about a supplies order being fulfilled. All messages were the same, about one piece of equipment, but sent several minutes …
Setting up with the company was easy but the delivery guy didn’t call before he came and was in the process of leaving everything on my front porch when I got home. When asked why he didn’t call he said he was busy. He also didn’t think he …
Darlene was amazing! I am so thankful for all of her help with my new Cpap. She also got me a new mask and ordered some new headgear for a better fit. Thank you 😊 …
I love that they call me when my supplies on my CPAP machine are ready. I have forgotten to resupply them before that.
They even call back quickly and are friendly ever time I have talked to them. …
Alpine Medical has been a great business to work with. They always show up when they say they will and send out supplies when needed without delay. They are quick to get back to me with answers for questions. They are easy on the checkbook …
I had great service from the team. My only complaint is that it took 3 phone calls… on 3 different days… before I could actually schedule an appointment. I feel like this is unnecessary and frustrating when I’m literally oxegyn-deprived …
Great customer service. Had an equipment problem. They delivered a replacement later the same day.
Alpine is a wonderful place to go threw
Every time I need something they are
Right on it …
Darlene was so patient and helpful setting me up with my new CPAP. Thank you!
Horrible customer service. They are scammers that send equipment out that was never ordered and then they charge not just your insurance but send you a bill a few months later. They sent me 6 size large C-Pap masks that do not fit me nor …
Staff were friendly and payment portal was very convenient.
However, 4 stars is probably too generous considering the quality of the knee …
After having issues with the Ogden store, Chris in Re-supply stepped up and resolved the problem in quick order. Chris went above and beyond to resolve my Rx and order, far beyond my expectations as I was ready to take my medical supply …
I misplaced my sock and had to buy another one. They had my measurements and what I had purchased before. So so helpful.
Staff was informative, asked me if I had any questions and made sure I had both oral and written instructions after their demonstration. Returning the device was quick and easy no hassles.
Alejandro was a cheerful and halpful salesman. He was very kowledgeable.
Thanks Angel for taking such great care of me and the awesome service you provided.
Alpine was always great helping my mom get her oxygen. If the machine had a problem they came right out to check it and sent out supplies right away as well. I would definitely use their service again.
I came looking for medical support hose. I had been given your name by my podiatrist following a non-healing calf wound caused by my ill-advised wearing of shorts while using a string trimmer. I had merely put on a bandage to stop rhe …
I am very dependent on a breathing device when I sleep. Recently I had moved and lost my tube. Alpine said I would have to have a prescription in order to get a replacement so I got one sent along with a entirely new machine as this one i …
I hope I don’t ever have to deal
With Alpine Medical again. It took 3 calls from my doctors office and 2.5 months to even get a pulse Oximeter. Then the results which were supposed to take 1-2 …
They have been consistent and timely in getting me my cpap supplies.
I really wish I could say that my experience was a positive one, but it wasn’t. I placed my order. A few weeks later I received a call saying my order had arrived. A few minutes later I received a message saying the rollator I ordered is no …
Since my insurance company has gone to Alpine home medical I have had to wait 7-10 working days to receive my C-Pap supplies. (previous supplier 72 hours maximum) My most recent order was placed on March 25, 2021 today is April 4, 2021 and …
I greatly appreciate how helpful everyone was. From equipment training, to setting up an auto-resupply order, to making a payment. I look forward to working with them in the future!
Not only is Alpine fast and courteous, they really take the time to make sure you are comfortable and have the knowledge to continue your therapy. An absolute pleasure to work with.
This place is so unprofessional and customer services is garbage. My son was born very early and has had oxygen needs for 3 years now and they have been so awful to work with for these last 3 years. We’ve gone months without a phone call …
Bad customer service.
Alpine medical regularly sends me supplies (Air Fit Masks) like a subscription. The size needed and what they have on file is size S. They sent several times …
If Alpine would devote even one tenth of the time to their Customer Service as they do to attempting to respond to their fictitious 5 Star reviews, they could avoid the huge number of 1 Star reviews. Their problem is that they NEVER answer …
Equipment is good, the staff that set you up with the equipment is good. It was a good start. …
So far all great
Last delivery had an issue. Driver did not call so I did not know they were here but nothing on your end said that it had been delivered. Better communication needed. Thanks
Terrible customer service. I can only imagine what hoops I would have to jump through if I had to get real help for home medical needs. Very disorganized process for setting up appointments to align with available product. I needed to be …
Professional service in person and on the phone. All equipment was clean, in order, operated perfectly. I told my doctor’s office how much I appreciate Alpine’s great service. I had to use equipment from Valley/Rotech for a test and their service was beyond bad. Stick with Alpine if you need these services.
Every time I’ve ordered CPAP supplies I have to call twice. The first call is to order them, then after a week or two with no response and no supplies I call the second time and that’s when they actually get ordered and shipped. …
I have Used Alpine Home Medical for my C-PAP supplies for over 11 years now.
Their shipping is consistent and they have rarely sent me the wrong supplies. I …
This was the third or fourth time I’d used Alpine for CPAP supplies. It will be my last. I don’t appreciate being stuck in the middle of squabbles between suppliers and insurance companies/Medicare. It’s not like I can change the policies. There are a lot of other providers out there that I can get my CPAP supplies from.
This is the first time I’ve done business with this company and even talking to them it is evident they are familure with home medical products. It did take a little bit for my first order to arrive. But when I opened the box I found …
DO NOT USE THIS COMPANY! They are horrible. Their communication is horrible. Instead of reaching to my doctor for a certification authorization form they came and picked up oxygen machine while im waiting for CPAC because its on backorder. There are many other companies i highly recommend.
I never have to call to place a order they always call me when it’s time for new sleep apnea equipment there always nice when they call
The hospital suggested this company for my at home medical supplies. They were prompt, courteous, and professional. Everything was explained well and I felt like I could figure out use of the machine easily. I would definitely recommend this company.
My brief experience with Alpine was great. Unlike other companies I’ve worked with, Alpine immediately responded and provided me with a walker following a surgery. I’ll be reaching out to them for additional supplies in the near future and will update if anything changes,
The guy who brought my oxygen was very helpful and explained everything that I needed
I needed a hospital grade Medela pump as recommended by my lactation specialist. I spoke to two representatives at alpine medical before coming in and they assured me that I would be getting a hospital grade pumps I checked out and received …
They call me to set up an appointment then I went for my appointment once there they were very friendly and knowledgeable he took the time to explain everything about how to use the machine at home, I will recommend them to any body that …
The staff at Alpine were very friendly and the facility was very clean and pleasant. I appreciated how they took the time to answer all my questions and really did their best to match me with the equipment that would work best for me individually.
Alpine Home Medical has been AWESOME!! Jason met me at the hospital for my evaluation for a motorized wheelchair. He helped me find a wheel chair that would fit my needs and my life. He took measurements so my wheelchair fit me perfect!! …
Very difficult to get through as a new patient. They need to improve their new-patient onboarding practices.
Very bad experience with this company. The lady in CPAP resupply was very rude . Kinda what you could call passive aggressive. I Called To complain And they claimed the manager was busy at the time and couldn’t take the phone call so I …
Getting started with my CPAP machine went well. The person who helped me was very helpful and accommodating. Monthly billing was confusing – I set up autopay, but the payments didn’t align with claim processing so there was always a balance …
Customer service is not their priority and it shows. Screwing the insurance for as much as possible seems to be the goal.
Avoid if you can. Zero customer service. Can’t talk to anyone on the phone. If you just go in they tell you to schedule an appointment.
Hailee made sure the rental of the lift chair was smooth and quick. Delivery was on time by professional and courteous folks. Thank you for assisting us in our time of need, I would highly recommend Alpine Home Medical and would use them again myself!
The people at Alpine were great! Very helpful and knew what they were talking about which was very nice! The only problem was not with alpine but with my insurance. But that is probably something you hear a lot. These companies like to take …
I appreciate the oxygen but if there was anywhere else that I could go for it, I would. They didn’t get around to my 1st delivery till over a week after it was prescribed. My Dr ordered small portable tanks to travel and work with but they …
Everyone at the Millcreek (4030 S State St.) Alpine Home Medical location is very professional, knowledgeable, and definitely has the client’s interest at heart. Their store and online e-tail site have everything for whatever medical …
I am so grateful for Alpine Home Medical! About 2 weeks ago i ended up in the hospital overnight and then sent home with Oxygen!! Courtesy of Alpine home Medical Supply, it was all new to me and Alpine when they brought my new best friends, …
I went to alpine for a blood pressure cup, They made it easy and they helped me with my insurance, I had a great experience there . They were nice but Ali professional. While I was waiting I seen them help a lot of people with caring ! That …
I waited 1/2 hour after my scheduled appointment, but when I saw Eric, I was very pleased with his guidance. I have no trouble using the c-pac and appreciate having the ability to check my nightly useage.
Stefan is awesome. He always comes out within 24 hours and he’s so courteous and professional! He goes the extra mile always shows concern and compassion for our situation. He really cares and it shows in his attitude and his hard work. …
The employees who helped were very helpful and kind. We were surprised and so happy with how quickly they helped us and how well they communicated. Would use them again if we needed anything.
The product they sell is good and reliable. The repairs they make have been reliable… …
Their customer service is terrible. It takes 30 minutes to buy one item. They don’t answer their phones and don’t return voice-mail. I have an issue that it’s been two weeks and still nothing has happened. I bought two things, paid for …
I was treated like a second class citizen. I switched providers for one month and when you tried to call me the phone number was from Honolulu. I rejected these calls thinking they were Robo calls turns out it was people trying to pick up …
I have been a customer of Alpine home medical supplies for a long time. I always find them too be friendly and efficient when I order supplies. This most recent order I found the representative I spoke with too be excellent in her job. She made me feel valued. Thank you Alpine.
I have a ‘push assist’ mechanism on each wheel of my wheelchair. The two units require charging every night. Overtime, both of them ceased functioning properly. Zac, at Alpine Home Medical, used his expertise to repair the broken parts and secure them so that it will not happen.again.
Great selection of items but are very hard to get a hold of on the phone I had to Call multiple times and leave my number or a message and sometimes They get back to me but sometimes I have to just keep calling
If your desire is to sit on hold, make the drive, and leave empty handed when they told you over the phone they had your order, then this is the business for you!
Both the service in the store as well as the delivery driver for the oxygen were extremely helpful and positive. Even with the shortage of portable oxygen, the staff was supportive and responsive to do there best to help find information …
Taylor was super friendly, knowledgeable, and I felt no pressure at all. Showroom was very clean and well organized. Great place to rent or buy a wheelchair or mobility scooter.
This place has gone downhill big time. I used to be able to walk in and grab at least 10 portable tanks the last 2 times I went in to the Murray office I was told that they had zero tanks available. How can you be an oxygen company company …
Prepaid for a hospital bed to be delivered on a specific day for my mother to stay with us after surgery. I called the office that morning and they verified I was on the schedule for delivery, but couldn’t provide me a time. Went all day, …
Sold my mom a C-PAP battery that my mom told them was intended for camping. It would only provide a four hour charge for the C-PAP. Then when my mom tried to return it they were hugely disrespectful and hassled her. It took her over an …
Jason (the employee in charge of wheelchair fittings and working with customers personally to figure out the best all around options) did an excellent job in getting me the best possible hi-performance option wheelchair with no out of …
I called because my baby’s tabletop monitor was giving us an error message all day. They told me to try to reposition the sensor and it helped for a little while. After it kept going off all day, I called again and the driver on call told …
I am very disappointed with the service I have received at Alpine Medical. My initial appointment was in September. I met with the representative. He went over the CPAP machine and how it works. He told me that the machine was setup for the …
Very poor communication. I called 3 x re: getting a CPAP replacement and no one called me back. I was finally told that it was assigned to someone and that I wouldn’t hear back for several weeks on whether the prescription was approved or …
Alpine came highly recommended by St Marks Pulmonary. It took a bit longer to get in than I had hoped, mostly due to being at work when Darlene called to set up the process. I could remove one star for my voicemails not being returned(they …
Had a difficult time managing the pick up of the rental oxygen device that we rented for our newborn son. When I called multiple times in good faith to try to arrange the pick up one of the operators suggested that I was at fault for not …
Everything was great with my experience once my supplies came in the staff was very knowledgeable and very kind. I was waiting on supplies and given the fact that there is a national shortage due to recalls of other brands and the supply …
They were prepared, they were educational, friendly, & professional. Much better than my current home health supplier. Thx alpine
The employees at Alpine medical are incredibly well trained, very patient and understanding with the customers they serve. I witnessed the employees being very passionate compassionate and understanding. I would recommend Alpine home …
Came in yesterday to get a breast pump through my insurance and had amazing help from Ashton. He was kind, patience and knowledgeable. He gave me time to look and decide which one would be best for me and explained the upgrade charges. He …
I tried to return an unopened bedside commode on the Monday, following the Friday I purchased it. They were closed on Saturday and Sunday. At first I was told that you had a 1-day return policy. I had no control over the fact that you …
Came right away to fix my oxygenator! Was friendly olite empathetic, but he did forget to leave me a regulator for my tanks.
I would give them a zero if I could
I bought an oxygen concentrator from Alpine Home Medical. I went on vacation and needed an extra battery. I bought the battery from them and they told me they …
My entire experience here was a pain in the behind. They denied my insurance for a product I had already talked to my insurance rep about. When I called my rep and had them talk to her they still tried to argue it, but ended up putting the …
We were amazed at the display of useful equipment for people our age (over 80). Staff is very helpful and knowledgeable. Our purpose was new CPAP equipment and they had a wide variety plus staff to help fit masks. They also provided a reminder schedule to keep us up to date with equipment replacement.
Alpine medical called me minutes after I got the portable tank from the hospital and the rep was super sweet. He helped my husband with the set up of the condenser oxygen tank and gave us extra tubes and sticky pads for the cannula. Thank you again for being so helpful!
It was very easy to complete my rental of a medical device. I was in and out in about 5 minutes. I would have given 5 stars except when I called in to find a location the gentleman on the phone directed my to the Draper location. The Draper …
Good prices for self-pay customers. Inconsistent service caused by lack of planning within and across stores. Lots of “supply chain” excuses. The real problem is lack of inventory management. …
I didn’t get his name but the guy who came to work on the equipment I am leasing, but he was great. Give him a 10 out of 10 for customer service at his next review. He seemed genuinely eager to make sure everything was right before he left. As good an experience as you could expect when equipment breaks down.
Can’t tell me prices of the items to be ordered.
I will never use this company. I was picking up a special needs adult at his home yesterday. While the mother and I were putting him in my bus, the driver for Alpine was there for a scheduled appointment. He got in his car and the mother …
I needed my CPAP machine looked at. It just wasn’t working right. So I called Alpine and they told me to bring it right in. I wasn’t feeling well and so my husband said that he would take it. After he got there, they told him that he needed …
They don’t accept united healthcare Medicare which is one of the largest providers in Utah so that is frustrating
Staff puts little to no effort into providing customer service, felt like I was burdening them with my business. After several visits trying to fill a prescription for a breast pump they finally told us they were out of network and we would …
Customer service representative (Armando) was very helpful and knowledgeable, he took time to explain the services, store was clean and organized. Thank you for taking care of your customers, that is only reason people remember that.
I suppose the reorder portal is handy if I had used it for months, but I have found that alpine home medical dose not communicate effectively. I was reluctant to hit yes on reorder because I did not know if doing so would order the …
Original script was faxed on 12.8.2022. Cannot find fax. Resent fax again today but because the fax does not come directly to the store still cannot locate the fax. Frustrating to deal with this company on receiving supplies.
I was a bit nervous going to Alpine, the staff was friendly and so patient with me and my ever changing mind.
I called in an order for canula and tubing and they lost my order so here it is going on a month and I called and they said they’d have it for me this time!!
Efficient, friendly and quick to help me when I needed oxygen in my home quickly. Would definitely use them again! 10/10😊 …
Get my oxygen and cpap equipment and supplies from SLC store. Never had any issues in getting supplies. I love the reorder system they have. Letting you know when you can get supplies and then they order , work with insurance and mail supplies to my home. They work well with my doctors.
Great company! They work with your needs very well. I had the power go out and they immediately brought me extra tanks.
I have been using Alpine for both Home oxygen needs and Bi-pap supplies for almost 3 years and I can’t say enough about them. Their staff has always gone the extra mile for me and my family during times of crisis! If you ever have need of …
I called to see if they took my insurance and was told they do. After I get my doctor to send the paperwork. I get a call saying I am self pay because they don’t take my insurance. Seeming how I needed a knee scooter for work I broke down …
Alpine Home Medical really seemed to go downhill the last couple of years, IMO.
As compared to a few years ago, Alpine has some of the worse customer service I …
Sorry Alpine Home Medical, but I’m not impressed. First, I received two out-of-area phone calls that did not leave voicemails. I found out a day or two later that these mystery calls were from Alpine, trying to contact me to set up …
Came to the house set up the equipment showed me how to run it I’m not too keen on filling my own bottles and not having a conserve valve to use to conserve tank air for outdoor use away from home it will Run out to fast and will not be able to get too far from home Without going to far and having to come back come home.
After repeatedly telling customers care rep that I was not at the billing address (gave my location address 3 separate times) my concentrator was still delivered to the billing address. Then no return phone call from “after hours” delivery …
They made me pay monthly payments above what my insurance would cover. I’ve had five surgeries and two babies born on this same insurance policy. I ended up paying more for one CPAP at Alpine home medical than I did for those seven hospital …
The customer service is flat out terrible, they never call you back when you need it. Colton, the manager in salt lake is a real arrogant and unhelpful jerk. It’s worth finding a different company now. The incompetence is out of control.
A Big Shout Out and a Big Thank You Very Much go’s out to Alpine for their Fast Courteous and Friendly Service.. I can’t tell You how much I truly. appreciated doing business with Alpine.. I cancelled my order for a wheelchair from another …
My Tech that came out was super professional knowledgeable and informative he was also very quick explaining everything and I was up and running right away with my full oxygen setup !!!!! Thanks Guys!!!!!
Medicare should not use this company. Their communication is scant and takes literally hours on the phone and email.
Terrible customer service.Had a Sleep Apnea
Test kit to pick up at the front desk. Was told ahead of time, there would be a $40.00 deposit due at time of pick up, refundable when returned.Came in right …
We had been working through another company to purchase a power chair, and after several months of getting the “run around” we were told that our paperwork had been.lost! We would have to begin from square one again. …
I had a great experience at Alpine Home Medical in Draper this week. Gary Cecil trained me on my new C-pap machine. He made me feel that my training and feeling comfortable with the new machine was the most important thing. Hailee Larson …
The staff was friendly and helpful. Eric was so great at helping me understand how to use my new CPAP
The Salt Lake store was extremely helpful getting me setup with oxygen bottles/filler that will work better for my needs!
My insurance company made me switch to Alpine several years ago. Now, I have changed insurance plans just to get away from this company. Numerous times, incorrect supplies were received. This last time it cost me $130 because I was out …
DO NOT USE THEM! I have had the worst experience in dealing with this place. I simply needed compression stockings. Started off with needing an authorization from my insurance. Alpine said they’d get right back to me in a few days when …
I had been trying to get a oxygen concentrator from another supplier for almost two months to no avail and as soon as my doctor sent the order to Alpine, I received a call from Alpine. The concentrator was delivered that night.
I have been waiting for my Cpap supplies since my doctor ordered them in may. It’s now late September and I still haven’t got them despite many many calls and personal visits.
They spent detail time showing everyone how to set up and use your CPAP machine properly. Very nice staff.
Wasn’t happy with the unnecessary 2hr orientation. I suppose if you don’t know what you’re doing it’s great. However an option for those that don’t need an introduction would’ve saved me a lot of wasted time.
Alpine has been so helpful in getting our equipment, servicing it etc. All staff we’ve worked with have been great.
We had some initial scheduling difficulties but we were able to resolve and the health technician and the staff who greeted me wer very friendly and professional.
Was able to get in and out. Quick thorough instructions and examples on assembling and use. Very polite and answered all questions clearly.
Whatever my needs from oxygen, CPAP, and compression stockings they have filled every need in a timely manner. I would recommend using them for all you medical needs.
Alpine was great through out my fight breathing. They got me the machine I needed and provided any additional help when requested.
Tech was excellent and set me up. Nice to deal with when just out of hospital. Thanks
Avoid alpine murray location at all cost! They don’t send out supplies and then say you are out of compliance. I’m stuck with a $1200. bill and a machine that can’t be use.
Excellent company! Excellent employees! Maryann is so kind and so helpful! The whole staff is amazing! The wheelchairs are awesome! I am so very happy!
I was told that if I would hang in there for 6 months I could order the mask that I wanted. So in August was 6 months, and I called Gary and left a message that I would like to order my specific mask. He did not call back. Instead he had an …
Extremely professional. Ready to assist with my needs from the moment I walked in the door! They set up an account, handled all the insurance information, billing etc, got me what I needed and I was in and out in under 20 minutes. I’ll go back for anything else I need and gladly recommend them!
The person I spoke to was rude and wouldn’t let me speak. I was trying to explain the issue I had with my mask. And she just talked around me and ignored everything I saying.
Because a new job and change in insurance I needed to find a new providere for medical supplies. So far, I’m not impressed. When I go into the store, the staff is pretty nice but calling in is another matter.
Fantastic service. My order arrived before I even knew it had been put together. I love every single person that I’ve talked to at Alpine Home medical. They’ve been carrying and helpful.
Darlene provided me with a detailed and understandable explanation of how to use the CPAP machine I will be using and picking the right model. She was thorough and professional. My wife would like her choice of shoes too.
Friendly, efficient, professional. My health care needs were recently turned over to Alpine. There was some confusion from the hospital at first, but, the people at Alpine sorted out and resolved the problem quickly. Thank you!
I’m very pleased with the service I received
from Armando. Originally, I came in with a prescription for crutches for an upcoming foot surgery. After trying them out, as well as a knee scooter, I realized …
Primary Children’s set up for us to pick up a wheelchair for my son on our way home from the hospital. I called on the way there to make sure all was in order and that we could be quick because I had other kids to pick up from school right …
When I needed to go on oxygen my doctor set me up with Alpine Home Medical Supply. They arrived the very next day . The person delivering the equipment was courteous & knew the equipment well. I was tutored as to the correct way to use said …
Everything went really well. The people were friendly and helpful and I got exactly what I needed. The parking lot was full and I had to wait for someone to leave. Getting out of the parking lot was difficult as there was a mobile home …
I really appreciate it the promise of the delivery of my concentrator when I came home from the hospital it was Christmas Eve and they came and set everything up for me.
Great service. Totally helpful staff . I’ve shopped here before for medical devices fir my mom and now for myself.
Patrick was beyond Outstanding. What ever you pay him, it’s not enough. I’m an employer I would give anything to have folks like him on my team.
The staff at Alpine were so helpful. I had their cell phone, so could text when I needed something, and they replied promptly, sending photos to ensure they were sourcing the correct items. As I was immobile, they gathered everything for …
I didn’t get my oxygen til midnight which I understand but they didn’t have small canisters for me to take with me. I’m 76 and cannot lift big ones into car. I think they need more clearly written instructions for seniors.. I cannot connect longer hose to concentrator. It’s giving me a lot of anxiety.
Overpriced on CPAP equipment on top of being double billed and billed for items that should already be included with the unit itself. Line item your bill closely cause I’m sure something is messed up. Their billing office is in shambles. …
There is no waiting immediately when you walk in the agents are there to help you go over your paper workso you don’t leave without anything that you needed. This is a very good place to go and get your medical needs and they are on it all …
Thank you so very much for taken me in Monday morning to help me resolve my problem with my CPAP machine. Darlene is such an expert, she solved my problem within minutes, very …
Never use this company. BAIT AND SWITCH. I needed to buy a new BIPAP. I Was told on the phone the cost would be $1,500 for a new Resmed Air 10 BIPAP. I Took half a day off from work and went in to pick up the machine. I was asked to …
I have had nothing but frustrating experiences with Alpine. They sent me unsolicited CPAP supplies which of course they charged to my insurance. After I returned them, they failed to reverse the claim. Initially they said it had been …
I DID NOT REORDER MY SUPPLIES AND THEY REFILLED ANYWAY! We had a very long discussion as to why I didn’t want them to send me a reorder and it was ignored! IS THIS MEDICARE FRAUD???
Alpine Home Medical, located at 4030 S. State Street in Salt Lake City, Utah, has a well stocked showroom of home care Medical supplies. These supplies are recliner chairs that raise and lower to help people stand and sit, there were …
Fast friendly services but what I like the most is that they will go out of there way to help you feel comfortable. I’m a person with a million questions when it comes to my child and they are so kind with helping me with even then smallest of my worries.
Things were good here a few years ago, but now, good luck with trying to reach anyone on the phone. Good luck getting your orders ins timely manner. They told me I would get my order in two days, after I had dropped by the prescription. …
I’d give the Salt Lake Alpine a 5 but the Ogden location a 1. So I gave an overall 3. I arranged to pick up an oximeter at the Ogden location and they gave it to another customer. I drove from my work in SLC to Ogden in heavy traffic for an …
Hands down the worst company I have EVER dealt with in ANY industry. AGGRESSIVELY incompetent and obstructive. If you deal with this company, please be ready for a bad time and a terrible experience. Check with your insurance and if there …
Disappointing that they had my info for a week and never contacted me. I had to call to get any type of response. Hopefully going forward it will get better.
My first experience was trying to buy compression socks. I ordered them but never got a call to pick them up. This week someone was sent to my home attempting do do something with oxygen. Had my name & address but it wasn’t me they were really looking for.
They had my equipment ready. So my husband could pick it up. It was easy and convenient. The nebulizer works great and is helping me breathe better. Thank you
Alpine Medical, especially Brynley, helped me relentlessly to get a problematic prescription filled. She followed thru, if she said she was going to do something, she did! I have never had such a good experience with any medical supplier. She is simply amazing! I can’t thank her and Alpine Medical enough for helping me.
I’ve been a customer at Alpine for years; the staff is knowledgeable, prompt, and very kind.
The store is clean and the variety of products are always well stocked. Highly Recommend!
I was able to meet with a specialist regarding my cpap when I walked in, which is normally by appointment only and get a new mask and fit. The specialist was kind and compassionate and met my needs!
Well stocked store with products to meet my needs. The staff, Armando Lopez, was very helpful and attentive to set me up through insurance. A great experience all around.
Great customer service! I received my items days before I was told I would get them. Very happy cause I really needed them.
My Dr prescribed oxygen concentrator and sent the prescription to Alpine Medical. When I arrived they were super fast. I was in and out in less than two minutes. I recommend them for sure..
At the hospital they left us with a pulse oxygen machine that wouldn’t work. They came back and almost gave us one without a charging cord at the hospital. As they left the respiratory therapist told us the only tank they left and told me …
No one answers the phone. My husband went in-person around lunch time on Friday and they said they’d text him in 45min when my pump was ready. We didn’t hear back until Monday morning. We tried to call in the interim and just had to leave …
I received a message from a Alpine Home Medical representative 3 days after visiting this location saying that they were out of my network and could send my prescription to IHC so I could use my insurance. Nobody in the office informed me …
Rented a scooter for my daughter from here. It wasn’t the best equipment. Price was stated and now they want more money several months later. Next time I will just buy a cheep on online. I will save money and get a better product.
I was very pleased with the service they gave me. My prescription could not be billed to Medicare and the gentleman gave me two other home service providers to see if they could. They also didn’t so I gladly bought the brace from Alpine, and was given a discount because of my prescription. They couldn’t have been more helpful.
Multiple attempts to contact store regarding a machine that was not working. Left multiple messages and no return calls. Finally went through my doctors off to get help. I have to pay to rent a machine while repairs are made? A deposit I understand.
Your delivery driver was awesome, very nice, and an individual I will gladly have in my home. Equipment wise, having the small bottles to carry is so much better than the big ones, and the tank filler makes so much easier than having to schedule swaps.
After being discharged from the hospital I was told that Alpine Home Medical would be at my house within an hour and a half to set up a concentrator/tanks. I was discharged a little before 2:30 with a small oxygen tank to get me by until …
Billing is a nightmare with this company. It’s so frustrating that I will not order supplies until something actually breaks. Everyone I’ve spoken to that uses/used Alpine Home Medical has had issues with the billing. Most have started …
At first Alpine seemed great they let me set up a payment plan for my bill, which was paid on every month after making what I thought was my last payment I received a bill dated for Nov 3 in the mail I received this on November 10 along …
Took me10 phone calls to Alpine to get my resupply started for my Cpap. No one would look into why they had not gotten the information correct. My Dr. Office has documentation of sending my RX to them 5 different times. I gave them my …
Gary was so kind and amazing with introducing me to my device, walking me through the process and procedures for usage and keeping up with maintenance, helping me get comfortable with my device. He helped me get the best fit and ensured I was setup for success with using my device to make my quality life better.
I was leaving2come home& let them in, told them I was in Midvale so we possibly in 5min, so to be sure, I had a Neighbor down the street come over to let them IN w/my Spare- Key, but Alpine Employees left anyway despite my friend driving …
I don’t recall giving 5 stars lately. I won’t give them 5 stars now.
I was discharged from hospital on 12/12. Was suppose to have oxygen set up at home. Wasn’t there upon my arrival. Received message from Alpine and returned …
Alpine Medical Supplies were arrived ASAP!!! Oxygen machine stopped working for what ever its reason was! LOL!!! Yes I have my travel tanks. Thank goodness!! Happy Holidays Alpine Medical Staff! You have a wonderful Christmas 🎄. Stay safe. Thank you for being there for us!!! …
This is a well run business, it’s clean and professional and you notice that the moment you walk in the door. There is a fresh scent about the entire room, the people are dressed professionally and they treated me like a customer should be treated. Everything was explained well and made simple. I had a five-star experience
So far, I have had excellent service with Alpine in Salt Lake City. I attended a class to use my equipment and they were so informative and patient with me (and others who attended the same class). I even had a question the next day and was quickly helped. I’m grateful for all the help and compassion I received. Thank you!
When I arrived at Alpine, they were ready for me. They had my kit all ready to go and thank his name was Eric was explaining all the parts. He was very polite and answered any questions I had. When I got home, I hooked everything up, but the pressure was so hard that I could not keep it on. So the first night didn’t work very well.
I had a need to delay delivery of new CPAP equipment owing to being out of the country. Alpine very kindly accommodated my request and without any further communication …
Very friendly courteous company, store was nice and clean and employees very friendly.
Angel was very nice, took time out to explain to me how to use the machine I was …
I relieved the wrong size nose pillows and didn’t realize it until after I opened the package. I called Alpine and was told I had been sent an email telling me about their error and a return label was included in the email. …
They did a great job, and their customer service is pretty good. But they returned the CPAP machine to me with the water reservoir and I could not use my machine until I picked one up. …
I told them they had horrible customer service and they had the audacity to say that I was harassing them 😒 They refused to even contact my insurance to process my claim for a shower chair, while I was on the phone with my insurance company …
This company does not deserve a positive recommendation. I would have given 0 out 5 stars if I could. My experience with them started in the hospital after a total knee replacement. The discharge manager advised I should take home a walker …
This could have been better. I had a workman’s comp injury. I was told I needed to retain my knee scooter for the duration of my healing. But somewhere along the way the prescription ran out. So waiting more then 6 months to contact me to …
Horrible service!!! Told they would deliver a new machine between 5-7 and nobody showed. Next day told that the would deliver a new machine by 4. I have been strung along like this for 3 weeks. Nobody returns calls and nobody shows up …