The original charter name was Amarillo U.S. Employees Federal Credit Union, serving a small group of government employees working at the Bureau of Reclamation. See more
Money just keeps disappering out of my account tryed calling no answer have had problems sincd day one have tried logging into my account on my phone but my account doesn’t exist on there website have called and they tell me stuff but never works.
A Credit Union that anyone can join. It offers low interest rate loans. Plus anyone can open a checking or saving account with little or nothing deposited.
Tired of them racially profiling my spouse. It shouldn’t take 45 minutes to deposit a check or money order, especially when we have plenty of money in our accounts already to cover it. Thanks for showing your colors there folks.
Would give zero stars if it was a option. This business is the next Wells Fargo with their shady fraudulent business practices. I don’t recommend them.
I really give a rating of zero we buying a car never been late on a payment we bought another car so we asked Misty at Bell street if we can let a person take over the payment bc they couldn’t put in their name Misty told us just let them …
I have had great service from this bank. TA is our loan officer and she makes it so easy on the loan process. She makes us feel right at home when in the bank. ACFCU is the best place in town for all your banking needs.
THIS IS A PUBLIC WARNING from an account holder who is closing their account. THIS CREDIT UNION DOES NOT ID PEOPLE GOING THROUGH THE DRIVE THRU TO WITHDRAW MONEY FROM AN ACCOUNT. They do not ask for ANY form of ID. It was reiterated to me …
Great place to bank/ Credit Union, but the people representing the bank are very rude and inconsiderate of the people banking there. I was once scammed and the bank/ credit union did not make me feel welcome through the process of me being the victim. Need to really work on customer service here
Switching banks after using them for like 15 years now. I need to access my money via app or website, and this bank is not allowing me to do so. This is messing up paying my bills and I am sick of it.
This location shorrible. I always have problems cashing checks here. I own my own business and it seems i need to find another bank that can keep up with the money i generate, without my money being on hold for 15 days
By far the SLOWEST credit union in town, not once in awhile, or on certain days, try EVERY time I have to deal with this place! (I am
Not a member but have to pay rent to an account there) and would rather not! I would rate a ZERO if I could
ABSOLUTELYHORRIBLE Credit Union, I had saved up my money to pay off my loan sooner than later. I went up there and ask the teller for the balance so I could pay off the loan in full. She told me the balance and then I sent the full amount …
They are extremely rude! I called today to get my online account unlocked and the woman that answered the phone was rude the moment she answered. She even hung up on me. I have paid off 4 cars with them and been a member for over ten years. If you like being treated poorly for no reason… Sign right on up!
I called to inquire about a refund from a loan payoff and they sent me someone in collections. She told me – I’ll just deposit that into your savings and I said, I don’t have a savings account with you guys. Very rudely, she said – Yes, you …
Changed the app for mobile banking with no notice. Charge account holders for checks and money orders.Missy and Lori were helpful in the past but this bank sucks.
25 dollars a day in overdraft fees feels pretty greedy considering the financial struggle everyone is facing in the middle of a horrific pandemic. What a convenient time to start charging so much.
I have banked here for over 20 years. I am finally calling it. Today their “systems” were down so they were unable to release my money to me to pay bills and leave town tomorrow morning. This is really just the last straw on an already …
When I called to get some information on bank charges on my account, the woman I was speaking to, placed me on hold, without asking or telling me she was going to do so. She never came back on the line. I don’t believe she had any …
I’ve had an account with them for a little over 10 years and only recently started having issues with getting a hold of someone to answer questions. Never an actual team member there just their outsourced call center that is next to useless when needing things done. Its always tomorrow with no results to show for it.
Has been going down hill for awhile now! The New and Improved APP keeps going down and locking me out. When I call, I get, we will have someone call you back and I never hear from anyone again. …
COMMUNITY??? Yeah right! If you get a check from an elderly family member you can’t deposit it into your account because it’s considered 3rd party. Never have I been overdrawn before so when things hit my account (over a week later) I had 8 …
I have been a member with them for years!
When i call no one answers. I went as far as getting on line and filling out an application for a vehicle. They have gone down hill. …
This is the third credit union that I have done business with, and unfortunately it is by far the most unpleasant experience. We live in Lubbock and have an auto loan through ACFCU. It is impossible to get ahold of anyone over the phone …
Rate should be lower but a 1 is all I can give worst service ever. I took my service to another bank months ago because I had a ATM machine not associated with this credit union take and not return my debit card. Then when I called I was …
Changed my account despite the fact that I opened it specifically with no overdraft. So 75 dollars in 2 days in overdraft but if I want to change anything on account I have to sign for it. All because they are so greedy they did it for any extra money they can get. True wall street and bank greed.
Changed on line banking app without advanced notice. Appreciate you letting your customers know after the fact. Now we are being moved up to some other checking deal that is 6 dollars a month. If you don’t want to be moved up you have to …
Have not been able to access the mobile app for weeks. In addition their atm at their main location is not working, so I have no way to check my balance.
They charged me to call and ask for my last 6 transactions which is insane …
I’ve been with the bank for over seven years and have to had trouble the whole time with them helping me to rebuild and establish credit I have paid off multiple loans with them and I have never missed a single payment the whole time i’ve …
Here is a fair warning… DO NOT use ACFCU! They will rob you of your hard earned money and could care less who they hurt in the process! I was in the process of closing my account with them and had cancelled my direct deposit. There were …
Well this bank just lost another customer. Between the awful app and the hidden fees I can’t handle it anymore. The app was produced poorly and crashes constantly. The customer support isn’t helpful. Until you call back enough times and get …
The employees at ACFCU are hard working and dedicated to the members of the CU. They are lead by a incredible leader as the CEO. Also, shout out to Vicki Vorasane for always having a great attitude and always being a true example of customer service!
I have been a member since 1987. The Credit Union has lost the customer service aspect they once had. I have started moving my business to Access CU. Much more friendly and accommodating than ACFCU employees. These folks just don’t seem happy with their job. Too bad.
I have now experienced why this credit union is at a 2.3 star rating and dropping. I have had multiple accounts now for 20 years. Decided to open a business account. Employee opening my account stated no fees would ever be charged for my …
(Translated by Google) I loved the deal, thanks for giving me the opportunity to get ahead, I will not fail you …
(Translated by Google) Very good service and attention
(Original)
Muy buen servicio y atención
Good bank.
Had a good experience
Worst bank i had to deal with
Natalie sanchez is the best
Great bank and great group of people.
The absolute worst bank!!
This branch is full of nothing but incompetent employees!!
Ross location slowest drive thru ever…especially at lunch
Only reason half the people use this bank is for the early pay it offers and the bank still manages to mess that up.
Best banking experience for sure. Personal service is the best.
30 minute wait at the drive through is ridicules. Is just one person working.
App to check account keeps going down and everytime i call the phone the line is busy
Charge to cash their own checks, paid me with a cashiers check then charged to to cash it
Bank has been going downhill over past years! This bank SUCKS plain and simple!
If you want to be on hold for 20 minutes trying to get a hold of someone for a basic question, then this is the bank for you.
Try to call.this bank. Good luck. After 22 years of good service it went to hell
Best bank I’ve been with & best customer service
Always had a great experience here. Idk what us up with the other reviews. Maybe Ive just been lucky over the last 15 years
Money just keeps disappering out of my account tryed calling no answer have had problems sincd day one have tried logging into my account on my phone but my account doesn’t exist on there website have called and they tell me stuff but never works.
Tellers and other specialists are very courteous and can brighten your day even over the phone. They are also very knowledgeable. Thank you very much!
A lady that works inside was trying to steal 300 dollars from us luckily I caught her I’m reporting her right now
For being a local bank you would think they would treat local people nice, spoke with a Katie who did not know what she was talking about.
Friendly staff, lots of loan and account options. They offer free accounts with a list of free ATMs.
A Credit Union that anyone can join. It offers low interest rate loans. Plus anyone can open a checking or saving account with little or nothing deposited.
Good bank horrible bank app… This bank and the NEW Bank app is just gets worse every month.. Ready to find a new bank!
Tired of them racially profiling my spouse. It shouldn’t take 45 minutes to deposit a check or money order, especially when we have plenty of money in our accounts already to cover it. Thanks for showing your colors there folks.
Lori helped me get financing for a used car, and she was completely on top of it to help me meet a deadline. She is amazing!
Would give zero stars if it was a option. This business is the next Wells Fargo with their shady fraudulent business practices. I don’t recommend them.
I really give a rating of zero we buying a car never been late on a payment we bought another car so we asked Misty at Bell street if we can let a person take over the payment bc they couldn’t put in their name Misty told us just let them …
Awful. We have a car loan through ACFCU. No one seems to know what’s going on. Absolutely the worst.
I have had great service from this bank. TA is our loan officer and she makes it so easy on the loan process. She makes us feel right at home when in the bank. ACFCU is the best place in town for all your banking needs.
THIS IS A PUBLIC WARNING from an account holder who is closing their account. THIS CREDIT UNION DOES NOT ID PEOPLE GOING THROUGH THE DRIVE THRU TO WITHDRAW MONEY FROM AN ACCOUNT. They do not ask for ANY form of ID. It was reiterated to me …
Great place to bank/ Credit Union, but the people representing the bank are very rude and inconsiderate of the people banking there. I was once scammed and the bank/ credit union did not make me feel welcome through the process of me being the victim. Need to really work on customer service here
Switching banks after using them for like 15 years now. I need to access my money via app or website, and this bank is not allowing me to do so. This is messing up paying my bills and I am sick of it.
Terrible bank.The mobile and online services are complete garbage.
This location shorrible. I always have problems cashing checks here. I own my own business and it seems i need to find another bank that can keep up with the money i generate, without my money being on hold for 15 days
By far the SLOWEST credit union in town, not once in awhile, or on certain days, try EVERY time I have to deal with this place! (I am
Not a member but have to pay rent to an account there) and would rather not! I would rate a ZERO if I could
I have been a member with them for years. I have always gotten the cheapest interest rates on auto financing from ACFCU. They are simply the best!
Worst bank ever! I Don’t recommend!!!
ABSOLUTELYHORRIBLE Credit Union, I had saved up my money to pay off my loan sooner than later. I went up there and ask the teller for the balance so I could pay off the loan in full. She told me the balance and then I sent the full amount …
They are extremely rude! I called today to get my online account unlocked and the woman that answered the phone was rude the moment she answered. She even hung up on me. I have paid off 4 cars with them and been a member for over ten years. If you like being treated poorly for no reason… Sign right on up!
I called to inquire about a refund from a loan payoff and they sent me someone in collections. She told me – I’ll just deposit that into your savings and I said, I don’t have a savings account with you guys. Very rudely, she said – Yes, you …
Changed the app for mobile banking with no notice. Charge account holders for checks and money orders.Missy and Lori were helpful in the past but this bank sucks.
25 dollars a day in overdraft fees feels pretty greedy considering the financial struggle everyone is facing in the middle of a horrific pandemic. What a convenient time to start charging so much.
I have banked here for over 20 years. I am finally calling it. Today their “systems” were down so they were unable to release my money to me to pay bills and leave town tomorrow morning. This is really just the last straw on an already …
When I called to get some information on bank charges on my account, the woman I was speaking to, placed me on hold, without asking or telling me she was going to do so. She never came back on the line. I don’t believe she had any …
I’ve had an account with them for a little over 10 years and only recently started having issues with getting a hold of someone to answer questions. Never an actual team member there just their outsourced call center that is next to useless when needing things done. Its always tomorrow with no results to show for it.
Has been going down hill for awhile now! The New and Improved APP keeps going down and locking me out. When I call, I get, we will have someone call you back and I never hear from anyone again. …
COMMUNITY??? Yeah right! If you get a check from an elderly family member you can’t deposit it into your account because it’s considered 3rd party. Never have I been overdrawn before so when things hit my account (over a week later) I had 8 …
I have been a member with them for years!
When i call no one answers. I went as far as getting on line and filling out an application for a vehicle. They have gone down hill. …
This is the third credit union that I have done business with, and unfortunately it is by far the most unpleasant experience. We live in Lubbock and have an auto loan through ACFCU. It is impossible to get ahold of anyone over the phone …
The mobile app sucks. It won’t keep me logged in and I’ve been locked out of my account for 2 weeks
Rate should be lower but a 1 is all I can give worst service ever. I took my service to another bank months ago because I had a ATM machine not associated with this credit union take and not return my debit card. Then when I called I was …
Changed my account despite the fact that I opened it specifically with no overdraft. So 75 dollars in 2 days in overdraft but if I want to change anything on account I have to sign for it. All because they are so greedy they did it for any extra money they can get. True wall street and bank greed.
Changed on line banking app without advanced notice. Appreciate you letting your customers know after the fact. Now we are being moved up to some other checking deal that is 6 dollars a month. If you don’t want to be moved up you have to …
Have not been able to access the mobile app for weeks. In addition their atm at their main location is not working, so I have no way to check my balance.
They charged me to call and ask for my last 6 transactions which is insane …
I’ve been with the bank for over seven years and have to had trouble the whole time with them helping me to rebuild and establish credit I have paid off multiple loans with them and I have never missed a single payment the whole time i’ve …
Here is a fair warning… DO NOT use ACFCU! They will rob you of your hard earned money and could care less who they hurt in the process! I was in the process of closing my account with them and had cancelled my direct deposit. There were …
Well this bank just lost another customer. Between the awful app and the hidden fees I can’t handle it anymore. The app was produced poorly and crashes constantly. The customer support isn’t helpful. Until you call back enough times and get …
The employees at ACFCU are hard working and dedicated to the members of the CU. They are lead by a incredible leader as the CEO. Also, shout out to Vicki Vorasane for always having a great attitude and always being a true example of customer service!
I have been a member since 1987. The Credit Union has lost the customer service aspect they once had. I have started moving my business to Access CU. Much more friendly and accommodating than ACFCU employees. These folks just don’t seem happy with their job. Too bad.
I have now experienced why this credit union is at a 2.3 star rating and dropping. I have had multiple accounts now for 20 years. Decided to open a business account. Employee opening my account stated no fees would ever be charged for my …