Because of a billing problem on the companies end haven’t had power for 5 hours and had no word of someone to come and fix the problem after calling and confirming we made a payment.
You can’t speaking with anyone in person …aolways a problem with the prompts borribho customer service from a Amber on the phone chewing laughing before taking the call . Rude . They needed better reps
Highly rated. 10/10 Very professional, patient, thorough, resourceful i.e. I have health/memory problems and agent asks me if I would like text alerts -Yes!! and Thanks!! I tell earlier agent need budget over next 4 mos , I do n’t care. how high, I just don’t want to be guessing all the time
Very upset and disappointed with ameren We are hard working family work two jobs each plus I’m partially disabled and had a large bill this winter the last 2 months we have paid over 700 dollars and now they are tacking on 500 for deposit …
Over 8 hours no power, no crew assigned, no human to talk to, constantly horribly prepared for inclement weather, no other option, stay away from illinois or missouri so this worthless corporation doesnt rob you blind on a monthly basis
Cilco has terrible customer service, terrible response time, and terrible reliability. Scum of the earth. You can tell the employees truly don’t care. That’s a telltale sign of a company that doesn’t care. I should get 5 stars just for dealing with them.
I made a phone call to report out electrical outage and received exceptional and prompt service. Kindness, humor, information and service was beyond my expectations. Thank you.
Ridiculous delivery charges I usage charge is lower than my delivery charges. Yet, we are so close to all these windmills, I am paying twice as much. They should have more competition to outbid Ameren
Terrible customer service and still without power. Was told to be home at 8 am for service and now they are saying sometime today. Not acceptable!! All because of their mistake I lost a freezer full of food no power had to stay at a hotel. Definitely looking for new power company.
Smelled gas, called, and they had a tech out in 10 minutes! Great service. Friendly techs!! Ended up being our stupid stove went out while canning and didn’t know–no HUGE emergency…but they took care of us anyway!
Ameren is a lousy excuse for a company. I set an appointment for my gas meter to be changed, but they showed up TWO WEEKS EARLY and did not reignite my appliances like I requested. All they left was a shitty note–no phone call, e-mail, or …
I set aside time from a busy schedule (I have to work for a living) so they could do a “meter exchange”. No one showed up, I waited all afternoon. They didn’t bother to call with an explanation either. If they can call me to let me know when they will arrive, can’t they call and let me know if they’re not coming?!!
Horrible talking to people they click over do what they want and your just stuck with the problem they caused. It say recording calls for no reason at all because whatever you say is wrong. Ameren is the worst and so are the workers
Terrible safety protocols. I called to report that the power they thought had been disconnected due to a transformer being replaced was not disconnected; I was treated as though I was a nuisance and was blown off. I hope no one gets hurt
We had been experiencing intermittent power surges and lack of power for awhile. Tonight, it was the worst I’ve ever seen, complete with a surge and smoke from an outlet. I called Andrew at 1100 at night, and they sent someone out right …
This is the 4th time my power has gone out in the last 3 days. It’s sunny outside with no wind. I’ve never experienced so many power outages for no reason before I moved here and had to get electric from the only game in town. Electric monolpolies are a joke and Ameren is the punchline.
There is a utility pole leaning in the alley behind my house. The lines coming off of it are sagging alot because of this. One is literally touching the neighbors house. I called and reported it. Never seen a service tech come even tho i …
Unbelievable delivery charges. Pay more for delivery than usage. I understand that prices go up and never down but these charges on my bill suck. Is your power delivery system that bad you need to nail us on delivery? I want to go off the grid so bad.
Don’t bother using their card payment option to pay your bills online without these jokers. Whether you have it deducted directly from your bank account, or pay $1.85 to use a 3rd party payment processor, it still takes 1-3 days for them to …
I was having issues keeping my water heater pilot light lit. During the night my furnace pilot light went out. Woke up to 62 degrees in the house. Called Ameren and they had someone to my house within a half hour to replace the meter. Awesome service. With a wife and two children at home the response was much appreciated.
Ameren will literally come to your neighborhood near your house or even to your house and even go on your roof and not tell you and work on stuff that mind you isn’t “broken” like they want you to think. They will even start tearing stuff …
Had a false gas leak alarm, but Andy came by incredibly fast to check the issue. Even though it was a false alarm, he was incredibly nice and even thanked me for calling. Can’t say enough about how professional and kind he was. Nice job Ameren
When starting my electric service at my new apartment, I was on the phone with an operator I believe was named Vickie. I was going to do the survey at the end but I never received the option to. She was fantastic, very polite and professional. I hope someone shows her this and let’s her know she is doing an amazing job
My meter fee was 15x more than my power bill.
They often require a $250-400 deposit you have to pay upfront or on your first five bills. I did not get a deposit back. …
I’ve been service by Cilco then Ameren for 30yrs,tell me after having a Deposit on my bill from years ago they decided to apply to my bill?
I’ve had hardship many a day and not once did Ameren offer to use my deposits …
Don’t ever call the automated number unless you want to waste your entire day. 10 minutes to literally get transferred to a person, just so they can transfer you BACK to speedpay which is automated. Completely awful customer service. I am unable to pay this bill that they keep harassing me about, because I can’t talk to a real person.
Worse Power company I have ever dealt with. How is it that I’ve gone through cat 5 Typhoons in Okinawa and still had power but we have 30 min of thunderstorms and power goes out without power lines being down. You all are extremely slow and can’t even give an estimate after waiting 3 hours already
I received my bill last month for cilco and noted that it was almost double my normal bill, which is typically around $200 a month. I called and inquired about it and they just said it was normal usage and I accepted it and moved on. I paid …
Ameren is the 2nd highest utility provider in the nation. Every year during winter they raise prices because people use more, but when spring hits they NEVER bring prices down. This happens every single year. Then they post on facebook that …
Thank you for the quick response to my concern. The service man that came to our home was very professional & checked everything out completely even checked the meter next door as well as the line from the corner down the street . He was …
Worst customer service of all. I wish there was a good alternative to Ameren.17 minutes on hold and they pretend they can’t hear you. Previous call 2 weeks ago promised to mail an updated billing but never did. I could go on and on. They seem to have a take-it-or-leave-it smug attitude.
Forcing me to pay a $90 security deposit due to lack of payment history for service to neighborhood water wells we’ve had for over 15 years just because we changed trustees on the account, and I am one of the former trustees! Conflicting …
I think someone needs to come to Illinois and Missouri to replace this company. Greediness at its finest. Rent plus a ameren bill is not of. Thinking about becoming Amish
why can’t i access the online chat anymore? I did this because staying on the phone for 30 minutes just to be told to call back for a bill that is more than double what it was supposed to be, on top of which i had overpaid the last month due to a bank error, is exhausting.
You advertise an average of 50.00 increase for the average homeowner when in fact the numbers are in the hundreds. Like everyone else ours has doubled. Corporate greed at its finest. I urge all to send a letter to your congressmen immediately and press Ameren with phone calls and complaint letters.
I called and a girl named Kayla answered. I started talking and she hung up on me after waiting on hold for over 20 minutes. This business does not care about its customers.
Do not use this company there are other energy companies out there that dont price gouge all it takes is a quick google search and some reseach into better more affordable companies. Was told it would be a 20 minute wait on the phone to …
I’m a business owner. Our town closed down our main street, barricaded it up, so Ameren could take out light posts. Ameren never showed up. So there was no parking for any business. Then the next day they were supposed to be there in the …
Always overly expensive. Doubling prices. Has consistent power outages and this one today has been the LONGEST 16 hours of my life with no electricity and it’s freezing in my home. Ridiculous. How are these people even in business still. No …
My utility bill was 150.00 more this month they say it’s because their rates have increased so for next 3 months we are faced with these big bills!!!
$222 for a 1 bedroom apartment. I can only wonder how much someone with an entire house pays.
Love it🥰🥰🥰🥰 …
Slow
Garbage service. Outdated.
Always put their customers first
Why power outages every day?????
Excellent customer service and they care about their customers.
Late on helping with power outage
Pretty useless company since they took over Cilco.
Ridiculous rate hikes
They threaten to shut me off monthly and I only owe 139 wow bogus af
I’d give 0 stars if I could.
Smelled gas, called Ameren. They came out within minutes . Resolved problem quickly
You might like to have someone monitor the power washing of trucks and water recovery process being conducted at your location….just saying
People usually rate to complain but everyone i have spoken too was very helpful and solved any questions or problems i had.
How long does it take to fix power lines . You guys are taking your lousy time . It would be different if it was your neighborhood that was out,
Thanks to the crew that worked in some pretty nasty weather tonight to get power back. You are greatly appreciated!!!
Worst company ever.
Terrible response time for outages. Website and automated phone line are always out-of-date for outage recovery times. Horrible company!
Because of a billing problem on the companies end haven’t had power for 5 hours and had no word of someone to come and fix the problem after calling and confirming we made a payment.
Its been 23 days ive been being told my 233$ deposit has been mailed still not here. They never even sent it, so sad.
You can’t speaking with anyone in person …aolways a problem with the prompts borribho customer service from a Amber on the phone chewing laughing before taking the call . Rude . They needed better reps
These prices are getting so out of hand !
They poorly maintain power lines and infrastructure so my power goes out often. When it does go out it takes several days to get back on.
I know people talk junk about our utility companies, but I feel Ameren has been the best so far. Keep up the GREAT work!!
Highly rated. 10/10 Very professional, patient, thorough, resourceful i.e. I have health/memory problems and agent asks me if I would like text alerts -Yes!! and Thanks!! I tell earlier agent need budget over next 4 mos , I do n’t care. how high, I just don’t want to be guessing all the time
Very upset and disappointed with ameren We are hard working family work two jobs each plus I’m partially disabled and had a large bill this winter the last 2 months we have paid over 700 dollars and now they are tacking on 500 for deposit …
Over 8 hours no power, no crew assigned, no human to talk to, constantly horribly prepared for inclement weather, no other option, stay away from illinois or missouri so this worthless corporation doesnt rob you blind on a monthly basis
Cilco has terrible customer service, terrible response time, and terrible reliability. Scum of the earth. You can tell the employees truly don’t care. That’s a telltale sign of a company that doesn’t care. I should get 5 stars just for dealing with them.
I made a phone call to report out electrical outage and received exceptional and prompt service. Kindness, humor, information and service was beyond my expectations. Thank you.
Ridiculous delivery charges I usage charge is lower than my delivery charges. Yet, we are so close to all these windmills, I am paying twice as much. They should have more competition to outbid Ameren
Terrible customer service and still without power. Was told to be home at 8 am for service and now they are saying sometime today. Not acceptable!! All because of their mistake I lost a freezer full of food no power had to stay at a hotel. Definitely looking for new power company.
Smelled gas, called, and they had a tech out in 10 minutes! Great service. Friendly techs!! Ended up being our stupid stove went out while canning and didn’t know–no HUGE emergency…but they took care of us anyway!
I have nothing nice too say so I won’t say anything at all. That should sum it up!
Ameren is a lousy excuse for a company. I set an appointment for my gas meter to be changed, but they showed up TWO WEEKS EARLY and did not reignite my appliances like I requested. All they left was a shitty note–no phone call, e-mail, or …
I set aside time from a busy schedule (I have to work for a living) so they could do a “meter exchange”. No one showed up, I waited all afternoon. They didn’t bother to call with an explanation either. If they can call me to let me know when they will arrive, can’t they call and let me know if they’re not coming?!!
Horrible talking to people they click over do what they want and your just stuck with the problem they caused. It say recording calls for no reason at all because whatever you say is wrong. Ameren is the worst and so are the workers
Terrible safety protocols. I called to report that the power they thought had been disconnected due to a transformer being replaced was not disconnected; I was treated as though I was a nuisance and was blown off. I hope no one gets hurt
We had been experiencing intermittent power surges and lack of power for awhile. Tonight, it was the worst I’ve ever seen, complete with a surge and smoke from an outlet. I called Andrew at 1100 at night, and they sent someone out right …
This is the 4th time my power has gone out in the last 3 days. It’s sunny outside with no wind. I’ve never experienced so many power outages for no reason before I moved here and had to get electric from the only game in town. Electric monolpolies are a joke and Ameren is the punchline.
There is a utility pole leaning in the alley behind my house. The lines coming off of it are sagging alot because of this. One is literally touching the neighbors house. I called and reported it. Never seen a service tech come even tho i …
Unbelievable delivery charges. Pay more for delivery than usage. I understand that prices go up and never down but these charges on my bill suck. Is your power delivery system that bad you need to nail us on delivery? I want to go off the grid so bad.
Will not take my email address, keeps telling me it’s incorrect. I have had several issues trying to pay my acct.
Don’t bother using their card payment option to pay your bills online without these jokers. Whether you have it deducted directly from your bank account, or pay $1.85 to use a 3rd party payment processor, it still takes 1-3 days for them to …
I was having issues keeping my water heater pilot light lit. During the night my furnace pilot light went out. Woke up to 62 degrees in the house. Called Ameren and they had someone to my house within a half hour to replace the meter. Awesome service. With a wife and two children at home the response was much appreciated.
Ameren will literally come to your neighborhood near your house or even to your house and even go on your roof and not tell you and work on stuff that mind you isn’t “broken” like they want you to think. They will even start tearing stuff …
Had a false gas leak alarm, but Andy came by incredibly fast to check the issue. Even though it was a false alarm, he was incredibly nice and even thanked me for calling. Can’t say enough about how professional and kind he was. Nice job Ameren
Called to make arrangements got put on the call back as soon as I answer they hang up. Ridiculous
When starting my electric service at my new apartment, I was on the phone with an operator I believe was named Vickie. I was going to do the survey at the end but I never received the option to. She was fantastic, very polite and professional. I hope someone shows her this and let’s her know she is doing an amazing job
My meter fee was 15x more than my power bill.
They often require a $250-400 deposit you have to pay upfront or on your first five bills. I did not get a deposit back. …
Power goes out in Manito every week.
Last week my pipes frooze. $650 bill to unfreeze my pipes. Thanks Ameren!!😡
They are unreliable! …
I’ve been service by Cilco then Ameren for 30yrs,tell me after having a Deposit on my bill from years ago they decided to apply to my bill?
I’ve had hardship many a day and not once did Ameren offer to use my deposits …
Don’t ever call the automated number unless you want to waste your entire day. 10 minutes to literally get transferred to a person, just so they can transfer you BACK to speedpay which is automated. Completely awful customer service. I am unable to pay this bill that they keep harassing me about, because I can’t talk to a real person.
Worse Power company I have ever dealt with. How is it that I’ve gone through cat 5 Typhoons in Okinawa and still had power but we have 30 min of thunderstorms and power goes out without power lines being down. You all are extremely slow and can’t even give an estimate after waiting 3 hours already
I received my bill last month for cilco and noted that it was almost double my normal bill, which is typically around $200 a month. I called and inquired about it and they just said it was normal usage and I accepted it and moved on. I paid …
Ameren is the 2nd highest utility provider in the nation. Every year during winter they raise prices because people use more, but when spring hits they NEVER bring prices down. This happens every single year. Then they post on facebook that …
Thank you for the quick response to my concern. The service man that came to our home was very professional & checked everything out completely even checked the meter next door as well as the line from the corner down the street . He was …
They do great when you suspect a gas leak. Came out within 15 minutes and made sure my family was safe. …
Worst customer service of all. I wish there was a good alternative to Ameren.17 minutes on hold and they pretend they can’t hear you. Previous call 2 weeks ago promised to mail an updated billing but never did. I could go on and on. They seem to have a take-it-or-leave-it smug attitude.
Forcing me to pay a $90 security deposit due to lack of payment history for service to neighborhood water wells we’ve had for over 15 years just because we changed trustees on the account, and I am one of the former trustees! Conflicting …
I think someone needs to come to Illinois and Missouri to replace this company. Greediness at its finest. Rent plus a ameren bill is not of. Thinking about becoming Amish
why can’t i access the online chat anymore? I did this because staying on the phone for 30 minutes just to be told to call back for a bill that is more than double what it was supposed to be, on top of which i had overpaid the last month due to a bank error, is exhausting.
My electric bill jumped $200 this month.. That is way more than the $52 increase that your flyer promised! Price Gouging much?
3 days without power and Ameren will do nothing for us. I rarely feel the need to write a review, especially a public one, but this is unacceptable.
You advertise an average of 50.00 increase for the average homeowner when in fact the numbers are in the hundreds. Like everyone else ours has doubled. Corporate greed at its finest. I urge all to send a letter to your congressmen immediately and press Ameren with phone calls and complaint letters.
I called and a girl named Kayla answered. I started talking and she hung up on me after waiting on hold for over 20 minutes. This business does not care about its customers.
Do not use this company there are other energy companies out there that dont price gouge all it takes is a quick google search and some reseach into better more affordable companies. Was told it would be a 20 minute wait on the phone to …
I’m a business owner. Our town closed down our main street, barricaded it up, so Ameren could take out light posts. Ameren never showed up. So there was no parking for any business. Then the next day they were supposed to be there in the …
Always overly expensive. Doubling prices. Has consistent power outages and this one today has been the LONGEST 16 hours of my life with no electricity and it’s freezing in my home. Ridiculous. How are these people even in business still. No …