Ameren Missouri is investing of behalf of our customers for cleaner air and renewable energy while upgrading outdated equipment to create a more dependable power grid. See more
This company is horrible, you are always on hold due to a “high volume of calls” at all times and if you have a dispute they have a supervisor call you back in 2-4 days. That only happens if customer (lack of) service doesn’t hang up on you …
Today September 16th –6 days of no power and a group of Angels with hard hats showed up in Treasure Island, Florida and retired our power! I am grateful for these young men who took their time and came and helped us out. I am a midwestern girl living in Florida and today more than ever I Love ❤️ those midwestern boys!!!!
Ameren is just terrible company!!!! I’m a woman with 2 small kids, and one of them newborn baby. I have a balance on my account and I make a payment as possible as I can! My balance was 500$, and for example I payed 100$ week ago, then I …
Tonight when I came home, my boyfriend and I only had power in certain areas of the house. We tried resetting the circuit breaker, but it didn’t work. Our landlord is notoriously terrible; I was hoping it was something Ameren could fix, …
Going into big discussion about life is pointless. Ameren is very rude and uncompromising to it’s customers who pay them. Rates are out of control. I can’t believe I’m paying you every month to jack me around. Plus that plant on the river …
You must take extreme pride in screwing the people of Missouri. Your customer service is horrendous and you just make people’s lives harder. Congratulations.
They are the worst at power management! I live in a studio apartment thats the size of a master bed room and they’re charging me over $300.00 a month! My neighbors say their bills are around $90.00 a month! I own no over power consuming …
Ameren website has a weird issue that is does not take valid SSNs, while enrolling for a new service and customer service is also closed on weekends. It delayed my move in my apartment. This is really frustrating.
This is the most unprofessional “service” provider. They have incompetent CSR. They don’t give on iota about their customers. They’re all about the mighty $$. It’s not a huge deal to them about the elderly and/or disabled people having a …
I’ve never had an issue with Ameren to me they’re a great company if it wasn’t for them you would not be able to watch TV or make coffee or even do your laundry so instead of bad-mouthing that company you should be grateful.
Unbeknownst to me my automatic payment did not process and I didn’t realize they hadn’t been charging my account. I am set up for paperless billing on all of my accounts and so I didn’t even check the mail for the notices of past due …
If Ameren UE was a living breathing person he would have Rocks thrown at him while he walked down the street. Babies would cry in his presence. He would be shunned and booed at a meeting of pedophile rapists. This would be a man who not …
I wish we had a choice to which electric company to use. Having only 1 in the area seems like a monopoly. Ameren has messed up my bill for 3 billing cycles in a row and each time saying the problem is fixed…yet here we are again. I’m …
Ameren Missouri is the best, I couldn’t remember when I had power cut at my place. The customer care is good and the website they have is very much user friendly.
This is the WORST company I have ever had to deal with. They force your hand to use their service as they are allowed to illegally monopolize the electricity. Ameren has absolutely NO integrity what so ever, staying open until 7pm to accept …
30 hours without power.
I just threw away 200 dollars worth of food and I still don’t know when my power will be restored. It’s 98 degrees on my Condo.
Way to go Ameron
I received my monthly bill today and found that they have added my sister account with mines because we currently reside at my house for personal reason. The rep was rude and unprofessional and said since she lives with me I’m responsible for bill.. What kind of mess is this? No SUPERVISOR will get on the phone
Power out they came by at 11am never came back left the trees on the wires and kept saying power would be back on by 11 pm power not on and they never updated when it would be on
I hate these guys. They deposited my account after sending a waiver form stating that I was caught up & no deposit would be made. They argued with me for 20 minutes & after talking to 2 different supervisors I finally told them to shut me …
Today they have come and turned off my power in Dec for 500$. It’s crazy because I paid 480 in Oct and 388 in November and these ppl came and disconnected. I called and ask durning cold weather rule you all come and cit off utility. The guy say yes if it’s mot 30 and under in temperature
Today is Thursday July 3rd…My town of Overland has had a power outage since the 2nd…I was told no one will b out to do any reconnects and outages until ????MONDAY???? I have two small kids…WOW…I hate to say it but Amern just said to hell with you see u monday #UnSatisfied Customer
They’re willing to assist you if you get in touch with him in time to help you with the payments and they also been the only electric company we have here in Missouri
Horrible company. Called in to notify the payment they were taking was on a account that was invalid and I would like to make a payment with a different account. I was told not to worry if anything came back returned they would contact …
Everyone should just pay their bill on time and quit crying when responsible companies, who invest millions in the infrastructure and power grid, ask their customers to be responsible.
Hello
I would like to be contacted by a manger, district manger or HR as soon as possible please! My bill went from $115 for 13 days I was just told to $292 I can not …
Given the run around. Told I needed to upgrade box before electric was turned on. Not true. Was difficult to get to the person who needs to address the problem. Wow, what a mess.
A tech came to the house to install a new meter and I called Ameren to make sure it was legit.. The rep I spoke with was very friendly and informative.
Hooking up electricity to my apartment was simple and easy, as was disconnecting when I moved. My roommate and I would check our energy usage online to maintain low bills.
I call this business a few times a month. And this is the worst company to deal with if your having a hard time. They tell you that you owe more than you do. I with we had a choice of what electric company we pick like Kirkwood and others.
Terrible customer service…left 3 messages for kyle starke, supvsr of sorts…not really sure why he won’t call me back. Terrible co. or should say a terrible monopoly!!!
service is terrible they charge damn near $300 for residential and nothing is barley on in my home and its empty most of the time just ridiculous then when you call they have the worst attitudes ever they dont offer too much help just a company that doesnt care about its customers
Horrible company and horrible customer service. If you smart get the helllllllllll out of st.louis mo they are trained to get as much money as they can from you. The supervisors or horrible as well. Their trained to LIE to you
Ur not even a customer with these people. Ur simply just another individual who NEEDS their services. And this is coming from a customer who pays faithfully on time.. they deserve a zero star
20+ years of timely servitude to the monopoly; I lose power for 2 weeks and I’m burdened with a large deposit that was never announced, agreed upon or even explained (“Sir, I’m not sure why you didn’t get the letter.”… I’m WAY less sure, …
The operator was very sweet and thoughtful. She helped me alot on finding my old address and she told me the information that I asked her for. Please let the person know that I said thank you.
Due to some financial work related hardships, I was unable to pay my bill for a couple of months. Things improved and I am expecting a significant paycheck this coming Friday. The problem is that my disconnect notice is for Thursday. …
not bad service wish all of there buildings have a away for me to enter and it has been four hours and my bill is fully paid and wish they could turn my electricty back on
They were helpful. They are higher in price but I guess they have to be? The workers or employees have no control on the prices. So yes they were friendly and helpful ..
You need to have someone investigate the process of Scrubby, Inc. washing trucks and waste water recovery on your premises….sometimes they may not even use soap… just hot water.
Started the process for temp service over a month ago. Paid Ameren $450 for the service and we are still waiting for them to complete the job. I have called for status daily for 2 weeks now and still have not received a call back or …
After filling out a selection form to retain my old plan, Ameren moved me to the new peak-sensitive plan anyway. The online change function does not work. That implies to me that the new plan must be better for Ameren and worse for …
When I was at work the company came over to work on my electric meter and they took out my old electric meter but they never installed the new one. So now I have to go back and make an appointment with them so they can come out and install the new electric meter.
We have been complaining since June about our service dropping out. They came out in June to do what they called preventative maintenance on our box. A box that never had an issue with dropping service. Now, with us working from home, kids …
They are HORRIBLE!!! This is a monopolistic company that squeezes its customers dry and have absolutely no regards to humanity!!! During a pandemic this company will turn your power off for a .52 cent mis payment!! Then if your services are …
Ameren Missouri lacks transparency; they are disingenuous in how they interact with and relate to customers; and they engage in very shady business practices. (e.g., giving the customer a bogus address when customer expresses a desire to …
Can’t pay my bill at the store kiosk, or online. How do you people expect people to pay their bills that are doubling in price already?!?!? I wish so badly there was an alternative electric company to use, I would ditch Ameren in a heartbeat.
Ameren Corporation is not afraid of having large hazard in people’s yards. We waited the 24-48 hours they asked us to wait for the emergency tickets and nothing. I have called and the best I got was call back tomorrow… Our puppy is not …
Disgusting customer service. Email & text received stating payment had been received and call in the woman says it was never paid and now I have a late fee. Not sure why I’m paying a late fee when the error was on Ameren’s end.
I didn’t go to corporate office. I feel like they are over charging me. Moved out of my house in March last year when covid-19 hit America. Moved closer to family. Haven’t lived there since. Bill had been $45-$54 a month. Nothing but the …
Ameren changed our billing date without telling us and cut off our power without notice, I have lost several of my fish and my newborn child and three little sisters are suffering. We have been on the phone with people who said they’d be …
I’m here to complain about the enormous increase in my electric bill!!!! I’m sure you all agree. It’s going to make a lot of poor people cold this winter
I get my monthly breakdown of my electrical use on my house which is full electric and there’s one of the items listed is other. There’s heating hot water laundry etc and of course OTHER.. last month other was $3 this month other was $45. I …
They do not support small business. Huge conglomerate taking advantage of everyday citizens trying to survive this economic crisis. Small business having trouble paying bills? Well we will send notice of disconnect the same day it’s …
Ameren what about Ameren light company they always took care of me no matter how many times a woman need to pay my bill on time you always accepting me back treating me like a human being I like the customer service to and it wasn’t their …
HOW BOUT DEM BOYS‼️⚡️⚡️⚡️⚡️
Hats off to the Ameren team for working tirelessly in the heat to restore our power in North County off of Redman Road! We truly appreciate the sacrifice and …
Liars and thieves.
Watch your bill like a hawk. Especially if you move. They’ll bill you at two locations for months if you let them. Totally unresponsive when attempting to resolve.
went the wrong way in the parking lot….got pulled over by ameren security telling me about my violation and if it happened again i would b banned from ameren….i think they have their own rules there…solar power here i come!!
I just called about our power going out almost everyday for a couple months now. It goes out for a few seconds each time sometimes multiple times a day. The service rep was very rude and aggressive towards me when I asked if crews were …
Worst customer service ever. Hang up on people, leave them on hold for 40 minutes. Wont come replace their broken pole that we have called about since November of 2022 and its Jan 13 2023. Ameren dont care as long as they get their money.
My electric is due to be disconnected Wednesday. I’ve told them I have the money in the bank. It will be available on Friday. They didn’t care. I’ve already gotten a call on my landline. A call on my cell phone. A text message. They think it’s ok to harass customers.
Currently charging $144 for “cooling” in November. Customer service refused to send someone out to check the meter and hung up on us, claims it must be an HVAC issue despite us having a normal temperature house. I’m surprised an electric company is so good at gaslighting.
Gteat
Call center
Fast Service
Service
Friendly staff
Its my hometown
Its alright
bad service
Because
Friendly
I Work There.
Rude
Good service
Great job!!!!
good place to be
OK
Horrible 1.5
Great
Quick and helpful
Good
Was never there
Didn’t visit
Nice
Ok
Helpful!
Good!
Ok
Outstanding place to work.
Great place to work for
It was an electrifying experience!
The worst i give no stars
Irks me
Charge to much
As to be expected it’s Ameren ffs
Very rude
They control my lights 💯💯💯🤣🤣🤣 …
Professional and prompt
All good
Very knowledgeable and helpful
Very useful
Working on getting public EV RECHARGING!
Friendly Atmosphere…
No tip
Great deal
Nice people
All GOOD
Correcting a billing issue.
You have to have electricity
They the best
Very nice customer service
Service was good
Great customer service
No condideration for the elderly
They on top of things
Storm knocked power out
I Hope Our Bills Don’t Be High
Pleasant staff. . always thorough
Hi there thank for being there in my time of need .
Very reliable and affordable!
Easy to pay online
Call service is attentive to your problems.
The person on the phone was ok
Fast Customer Service
Wonderful fixed the light in the alley that same day
This company is horrible, you are always on hold due to a “high volume of calls” at all times and if you have a dispute they have a supervisor call you back in 2-4 days. That only happens if customer (lack of) service doesn’t hang up on you …
Won’t switch because landlord owes
Today September 16th –6 days of no power and a group of Angels with hard hats showed up in Treasure Island, Florida and retired our power! I am grateful for these young men who took their time and came and helped us out. I am a midwestern girl living in Florida and today more than ever I Love ❤️ those midwestern boys!!!!
Its a monopoly. We need blockbusters.
They charge to much for electricity!
Because they work with you.
Amy was nice
Love to abuse the power.
They are very helpful
Ameren is just terrible company!!!! I’m a woman with 2 small kids, and one of them newborn baby. I have a balance on my account and I make a payment as possible as I can! My balance was 500$, and for example I payed 100$ week ago, then I …
I love the way Ameren treat’s their customers.
Staffs unfriendly and hostile to Internship students.
Missouri needs more than one electric companies to chose from…
The service was excellent. Thanks for assisting me.
Great place to work
Great food from great people.
They overcharged me for months.
I like the interior. Too good.
Tonight when I came home, my boyfriend and I only had power in certain areas of the house. We tried resetting the circuit breaker, but it didn’t work. Our landlord is notoriously terrible; I was hoping it was something Ameren could fix, …
Good place to work
They will turn off your electric
Great company that cares about it’s customers!!!!
Great custoner service
Terrible customer service!
I am in 19. Degree weather no power with Bill paid
Food ant the same no more and they always messing up the orders
They helped me power went out
Customer service was polite
They are nice to me an help
Meter box tampered with by copper thieves. Was told they would send someone out. 1 mo later they tell me it is homeowners responsibility…
It’s a monopoly. They don’t care about people.
They’ve improve but need more work.
Very nice place. Beautiful
They always want our money. Hahahahah
Very well done thank you
Going into big discussion about life is pointless. Ameren is very rude and uncompromising to it’s customers who pay them. Rates are out of control. I can’t believe I’m paying you every month to jack me around. Plus that plant on the river …
The customer service was amazing
Just hate paying the bill
Not professional at all couldn’t find my records of calls also talk to me very nasty….000 across the board
Great food freindly staff
Great company, had an awesome tour there.
Paid my bill easily.
You must take extreme pride in screwing the people of Missouri. Your customer service is horrendous and you just make people’s lives harder. Congratulations.
They are the worst at power management! I live in a studio apartment thats the size of a master bed room and they’re charging me over $300.00 a month! My neighbors say their bills are around $90.00 a month! I own no over power consuming …
Ameren is a first class company. Always had a positive experiences with them. Would recommend them to anyone.
it only took me about 2 minutes on hold and i was taking care of within 10 minutes my problem is done.
They take all my money. Lol😂😂😂 …
Ameren website has a weird issue that is does not take valid SSNs, while enrolling for a new service and customer service is also closed on weekends. It delayed my move in my apartment. This is really frustrating.
This is the most unprofessional “service” provider. They have incompetent CSR. They don’t give on iota about their customers. They’re all about the mighty $$. It’s not a huge deal to them about the elderly and/or disabled people having a …
I’ve never had an issue with Ameren to me they’re a great company if it wasn’t for them you would not be able to watch TV or make coffee or even do your laundry so instead of bad-mouthing that company you should be grateful.
Unbeknownst to me my automatic payment did not process and I didn’t realize they hadn’t been charging my account. I am set up for paperless billing on all of my accounts and so I didn’t even check the mail for the notices of past due …
Never been but looks like a really nice and great work to place
If Ameren UE was a living breathing person he would have Rocks thrown at him while he walked down the street. Babies would cry in his presence. He would be shunned and booed at a meeting of pedophile rapists. This would be a man who not …
Was supposed to have electric on Fri then sat no electric Sunday no electric and they was just paid 850.00. Monday still no electric B S
Never over priced, rarely have issues
Easy to work with and navigate their website.
I wish we had a choice to which electric company to use. Having only 1 in the area seems like a monopoly. Ameren has messed up my bill for 3 billing cycles in a row and each time saying the problem is fixed…yet here we are again. I’m …
Service restored immediately. Due to outage.
Ameren Missouri is the best, I couldn’t remember when I had power cut at my place. The customer care is good and the website they have is very much user friendly.
They are the worst electric company in the world gos is my witness.
I was told they stop disconnect by 2pm is that true or not just asking
phone number listed on site was not active – really?
This is the WORST company I have ever had to deal with. They force your hand to use their service as they are allowed to illegally monopolize the electricity. Ameren has absolutely NO integrity what so ever, staying open until 7pm to accept …
30 hours without power.
I just threw away 200 dollars worth of food and I still don’t know when my power will be restored. It’s 98 degrees on my Condo.
Way to go Ameron
It is homey and the staff is great!! Food is hot and good!
I received my monthly bill today and found that they have added my sister account with mines because we currently reside at my house for personal reason. The rep was rude and unprofessional and said since she lives with me I’m responsible for bill.. What kind of mess is this? No SUPERVISOR will get on the phone
Power out they came by at 11am never came back left the trees on the wires and kept saying power would be back on by 11 pm power not on and they never updated when it would be on
It’s a shame we have only one electric company
I’m having trouble right now during the pandemic they’re trying to help me so I don’t get disconnected that’s greatly appreciated
Easy to pay my bill on line
Ok if it’s the only electric company you can to use in your state…lol
Turned my people elictric off,they dont care about no one well being
They took four hours and it was not crowded on a Sunday…. pitiful
I hate these guys. They deposited my account after sending a waiver form stating that I was caught up & no deposit would be made. They argued with me for 20 minutes & after talking to 2 different supervisors I finally told them to shut me …
Today they have come and turned off my power in Dec for 500$. It’s crazy because I paid 480 in Oct and 388 in November and these ppl came and disconnected. I called and ask durning cold weather rule you all come and cit off utility. The guy say yes if it’s mot 30 and under in temperature
A lot of agents are just being told what to do regarding your account vs. Someone actually being qualified to do anything
I was calling about a black-out on my block but the problem was resolved while I was waiting.
It’s not only utilities, its resolving problems with issues quickly and efficiently
Today is Thursday July 3rd…My town of Overland has had a power outage since the 2nd…I was told no one will b out to do any reconnects and outages until ????MONDAY???? I have two small kids…WOW…I hate to say it but Amern just said to hell with you see u monday #UnSatisfied Customer
Getting ameren scam calls on my phone thanks for sharing my info I don’t even live at an ameren location anymore 🙃 …
My bill use to bee 150 during the summer but some reason the rates double instead of helping people they will turn your power off in a week
Always courteous, and great customer service skills
A guy named josh that works there is very rude and he has been stalking me through Facebook be careful who u have help you from there
They sent some one out right away regarding my concerns. Very thankful.
They quickly fixed power outage and notified me via text when power restored.
Nice place to go on a little home when you don’t have a whole lot of time or it’s way too hot outside. Nice park though.
Trying to get the light out in the back yard on, they still aren’t here wed-sun so far!!!
Supervisor got the work done, but took 12hrs before service restored
Absolutely crazy that they are closed on Saturdays.
Over charging…dont even check my REALLY old meter
Horrible! Wish they had a competitor. They’re definitely not for the people of the community.
Great place to work. Really care about doing a good job for their customers.
Have not sent my paper work yet WOW
The food is out of this world. The service is fantastic.
Used the chat to answer my questions. It was quick and easy.
Called to report light out at pole that shines on the side of my house 22 days ago do not feel so safe
They’re willing to assist you if you get in touch with him in time to help you with the payments and they also been the only electric company we have here in Missouri
They were very thorough in taking my request to get a light fixed. And they fixed it the very next day.
Said the call volume was high and it would be 10min. but it picked up in 3min. Quick , fast, easy
Horrible company. Called in to notify the payment they were taking was on a account that was invalid and I would like to make a payment with a different account. I was told not to worry if anything came back returned they would contact …
Told me to call friends and family to borrow money. Like my family and friends aren’t struggling either… Smh it was just rude and they don’t care.
Everyone should just pay their bill on time and quit crying when responsible companies, who invest millions in the infrastructure and power grid, ask their customers to be responsible.
They helped answer why my area had an outage and fixed the issue quickly.
Hello
I would like to be contacted by a manger, district manger or HR as soon as possible please! My bill went from $115 for 13 days I was just told to $292 I can not …
Poor customer service always a robot you have to go through
Given the run around. Told I needed to upgrade box before electric was turned on. Not true. Was difficult to get to the person who needs to address the problem. Wow, what a mess.
All reps very nice to me I paid off my bill and it should increase my credit score..
Because they don’t listen just try to get you off the phone. The techs don’t want to at least see about the customer concerns. Cold noncaring company.
A tech came to the house to install a new meter and I called Ameren to make sure it was legit.. The rep I spoke with was very friendly and informative.
Hooking up electricity to my apartment was simple and easy, as was disconnecting when I moved. My roommate and I would check our energy usage online to maintain low bills.
13 hours for a outage of 242 is unacceptable
I call this business a few times a month. And this is the worst company to deal with if your having a hard time. They tell you that you owe more than you do. I with we had a choice of what electric company we pick like Kirkwood and others.
They were great the only bad thing with my $400 a month electric bill that’s why I’m switching to solar so I can put them out of business
Terrible customer service…left 3 messages for kyle starke, supvsr of sorts…not really sure why he won’t call me back. Terrible co. or should say a terrible monopoly!!!
They charge whatever they want without notice
service is terrible they charge damn near $300 for residential and nothing is barley on in my home and its empty most of the time just ridiculous then when you call they have the worst attitudes ever they dont offer too much help just a company that doesnt care about its customers
Very good customer service and timely call backs.
They have the WORST customer service ever. They transferred me to 3 different departments all 3 having different answers.
Very helpful person on the phone. What a kind woman she was, and very professional as well. Helped me take care of my issue with no problems.
Horrible company and horrible customer service. If you smart get the helllllllllll out of st.louis mo they are trained to get as much money as they can from you. The supervisors or horrible as well. Their trained to LIE to you
Its very poor service they don’t answer any of ur questions and we have too many outages in this area but our bill is still the same.
The lady was kind on the phone and answered all of my questions in depth and made sure everything was CORRECT the first time.
Ur not even a customer with these people. Ur simply just another individual who NEEDS their services. And this is coming from a customer who pays faithfully on time.. they deserve a zero star
20+ years of timely servitude to the monopoly; I lose power for 2 weeks and I’m burdened with a large deposit that was never announced, agreed upon or even explained (“Sir, I’m not sure why you didn’t get the letter.”… I’m WAY less sure, …
Customer service was so helpful and very knowledgeable and gave me options i didnt even kno i had.
They don’t come out on weekends to turn lights on even when you have kids. but most of the phone staff was wonderful. Except for one rude woman.
The operator was very sweet and thoughtful. She helped me alot on finding my old address and she told me the information that I asked her for. Please let the person know that I said thank you.
Good service, but online is not completely automated for login. The electrical usage analytics do not seem enough. However I like their fast service!
Due to some financial work related hardships, I was unable to pay my bill for a couple of months. Things improved and I am expecting a significant paycheck this coming Friday. The problem is that my disconnect notice is for Thursday. …
Excellent customer service! Call them about a fraudulent phone call about my bill,they was aware of situation and notify all customer!
not bad service wish all of there buildings have a away for me to enter and it has been four hours and my bill is fully paid and wish they could turn my electricty back on
Went over everything went me about the different plan they have
Terrible it takes them forever to get our electricity back on spendout four times in the last two months and we’re always the last and their list
Super nice guy at the receiving department. A bit tight getting into the dock but it was a quick unload and great conversation.
They were helpful. They are higher in price but I guess they have to be? The workers or employees have no control on the prices. So yes they were friendly and helpful ..
Make sure you check their schedule so you can be there when they have music. The potato pancakes and large pretzel were delicious.
You need to have someone investigate the process of Scrubby, Inc. washing trucks and waste water recovery on your premises….sometimes they may not even use soap… just hot water.
Started the process for temp service over a month ago. Paid Ameren $450 for the service and we are still waiting for them to complete the job. I have called for status daily for 2 weeks now and still have not received a call back or …
After filling out a selection form to retain my old plan, Ameren moved me to the new peak-sensitive plan anyway. The online change function does not work. That implies to me that the new plan must be better for Ameren and worse for …
When I was at work the company came over to work on my electric meter and they took out my old electric meter but they never installed the new one. So now I have to go back and make an appointment with them so they can come out and install the new electric meter.
We have been complaining since June about our service dropping out. They came out in June to do what they called preventative maintenance on our box. A box that never had an issue with dropping service. Now, with us working from home, kids …
Ameren puts u in along wait line in and online but other than that it’s great u could be waiting up to 2 hours.
60+ minute long waits to speak with a customer rep are completely unacceptable
If I could check 0 stars I would!
I live in the community of Sherman (Unincorporated Ballwin). We constantly …
They are HORRIBLE!!! This is a monopolistic company that squeezes its customers dry and have absolutely no regards to humanity!!! During a pandemic this company will turn your power off for a .52 cent mis payment!! Then if your services are …
Ameren Missouri lacks transparency; they are disingenuous in how they interact with and relate to customers; and they engage in very shady business practices. (e.g., giving the customer a bogus address when customer expresses a desire to …
Can’t pay my bill at the store kiosk, or online. How do you people expect people to pay their bills that are doubling in price already?!?!? I wish so badly there was an alternative electric company to use, I would ditch Ameren in a heartbeat.
Ameren Corporation is not afraid of having large hazard in people’s yards. We waited the 24-48 hours they asked us to wait for the emergency tickets and nothing. I have called and the best I got was call back tomorrow… Our puppy is not …
Disgusting customer service. Email & text received stating payment had been received and call in the woman says it was never paid and now I have a late fee. Not sure why I’m paying a late fee when the error was on Ameren’s end.
I didn’t go to corporate office. I feel like they are over charging me. Moved out of my house in March last year when covid-19 hit America. Moved closer to family. Haven’t lived there since. Bill had been $45-$54 a month. Nothing but the …
Ameren changed our billing date without telling us and cut off our power without notice, I have lost several of my fish and my newborn child and three little sisters are suffering. We have been on the phone with people who said they’d be …
Was on the phone with Ameren for 1 hour, before my problem was corrected. The information hadn’t been entered correctly.
I’m here to complain about the enormous increase in my electric bill!!!! I’m sure you all agree. It’s going to make a lot of poor people cold this winter
I get my monthly breakdown of my electrical use on my house which is full electric and there’s one of the items listed is other. There’s heating hot water laundry etc and of course OTHER.. last month other was $3 this month other was $45. I …
They do not support small business. Huge conglomerate taking advantage of everyday citizens trying to survive this economic crisis. Small business having trouble paying bills? Well we will send notice of disconnect the same day it’s …
They have not empathy. I have been off work due to emergency surgery….they just want thier money NOW!!!
Ameren what about Ameren light company they always took care of me no matter how many times a woman need to pay my bill on time you always accepting me back treating me like a human being I like the customer service to and it wasn’t their …
HOW BOUT DEM BOYS‼️⚡️⚡️⚡️⚡️
Hats off to the Ameren team for working tirelessly in the heat to restore our power in North County off of Redman Road! We truly appreciate the sacrifice and …
Liars and thieves.
Watch your bill like a hawk. Especially if you move. They’ll bill you at two locations for months if you let them. Totally unresponsive when attempting to resolve.
went the wrong way in the parking lot….got pulled over by ameren security telling me about my violation and if it happened again i would b banned from ameren….i think they have their own rules there…solar power here i come!!
I just called about our power going out almost everyday for a couple months now. It goes out for a few seconds each time sometimes multiple times a day. The service rep was very rude and aggressive towards me when I asked if crews were …
Worst customer service ever. Hang up on people, leave them on hold for 40 minutes. Wont come replace their broken pole that we have called about since November of 2022 and its Jan 13 2023. Ameren dont care as long as they get their money.
My electric is due to be disconnected Wednesday. I’ve told them I have the money in the bank. It will be available on Friday. They didn’t care. I’ve already gotten a call on my landline. A call on my cell phone. A text message. They think it’s ok to harass customers.
Currently charging $144 for “cooling” in November. Customer service refused to send someone out to check the meter and hung up on us, claims it must be an HVAC issue despite us having a normal temperature house. I’m surprised an electric company is so good at gaslighting.