Now, more than ever, it’s important to know the financial strength, stability, health and business philosophy of a company you want to do business with. Whether you’re a driver interested in … See more
Worst company ever. If you are gonna make a claim don’t use their mobile version. They are gonna make you a poor estimate, 1/2 of the real repair cost and send you a check. Once you have the check the are no gonna help you. I’m waiting for …
This Company is disgraceful, I strongly suggest not to business with this company. I filed a claim month ago during that period I called at least 25 times to adjuster three time to supervisor, but not respond at all, seems like they don’t …
A car insured by AAC hit my parked car on July 14. I have four witnesses and my car was parked in a parking lot. Everyone saw the driver hit my parked car. So I figured it would be resolved quickly when I called AAC to report the …
I have been a customer for 10+ years I had an accident that required a decent amount of body work and the recommended body shop (Charlies ) was subpar. The estimate was so low that I basically had no choice but to use them because no one …
I was hit by one of their person who has this INSURACE , they are rude, no shop wanted to accept their estimate, even shop owner saying they don’t want to deal with this company. No one pickup phone call , on hold 18 min and not sure how …
Worst company ever. Customer service is rude, ignorant and avoid’s your calls. They are scamming people and offer little to no help when it comes to your claim and the pay outs. They don’t call back like they say they will. They make you …
Worst insurance company ever!!!! I wish that we had an option on rating NEGATIVE STARS!!!!Very bad follow through with claims (Franklin) If you have a claim with them make sure you talk to someone the next day don’t wait for your assign so …
If I could give the company 0 stars I would. Worst company ever. Please pay a couple extra bucks and get a real insurance company. If you get comprehensive damage on your vehicle, they won’t pay out. You’ll be stuck with it. And they don’t care if you leave.
The worst experience you can have with an insurance company. My vehicle was parked and was hit by one of their insurers and it has been almost a month and still have not resolved my claim. One of their adjusters, Edwin Torres is the worst …
Absolutely horrible insurance company. WHAT.A.SCAM.
When you call in to file a claim, the “claims rep” (as she calls herself), tells you that they are experiencing a high call volume and will have to call you …
How are these people still open? 2 months and multiple representatives later my car is still not fully repaired. Supervisors are always unavailable upon request, always on hold, they avoid existing clients. Extremely unprofessional Sandra …
2 weeks already and they don’t even go give the estimate for my truck so it can be fixed!!! I have work to get to 45 min. Drive and they don’t care about anything! They don’t care about your car or you! They just care about the money they …
Worst insurance company ever! I run a collision center and we have had a vehicle in the shop for 5 months. These crooks refuse to return calls or emails from the customer. I hope you are shut down and whoever is in charge of this company goes to prison. Complete scam!
American Access Auto Insurance Co. is difficult or impossible to work with and does not even protect or support their own customers. They should be SHUT DOWN by the state of Illinois for unethical business practices. Our car was in an …
I was in a at fault collision. Leaving my car almost totaled and front mostly destroyed. Everything went pretty smoothly with the insurance and setting my car up for repairs. The only thing was that it took a bit to hear from them and took …
Why even give the option for a star for them. They truly deserve no stars at all. They are not only horrible but they are cheap. If your car gets damaged by one of their insured people, youre basically screwed in every single way you can …
I am so upset of this insurance. A lady who is insured with this so call insurance company hit my car. Its been almost one week and they have not help me with anything. It was my only transportation and now I’ve miss work. They always have …
i give them NO STARS!! The system made me choose a star. My car accident happened on 10/5, it is 11/9 and a decision on my car has not been made. Please think twice about giving money to this company. There are other places that will respond quicker and are still affordable.
This is the worse insurance company I have ever experienced. They are never available, when you have an accident. They don’t answer the phone & their customer service ( when you can get someone on the phone) is quite nasty.
This insurance company is Horrible. They do not take care of there customers. My car was hit and i reported it . Now my car been still in the shop pending and guess what its time for me to pay insurance again. I was hit and this is my insurance thats giving me hell .
I wish it was possible to give something ZERO stars! I was rear-ended but someone insured with American Access and after 7 weeks and MANY unreturned phone calls and emails they are sending me the check, oh, but wait! The place they FORCED …
I don’t personally have this insurance, but I do work at a collision shop and have been working in the automotive business for five years now and never have I ever came across an insurance as bad as this one. …
Does not even deserve 1 star. One of the insurance policy representative was extremely disrespectful and unprofessional . He was extremely rude and unhelpful . Will cancel my insurance with this company, do not get them it is not worth it .
Terrible service. One of their customers parked beside me and his wife gouged my side mirror when she opened her passenger door. The husband and I inspected the damage and agreed it wasn’t something that could be buffed out because it was …
My car was damaged by a tornado & I’ve been within company over a year! They still have not helped me get my car fixed! The supervisor never answers her phone I’ve left multiple voicemails. I am so tired of trying to contact them about my problem!
They don’t even deserve one star I would give no star! Worst experience ever still on going! People with this insurance should have a distinct sign on there vehicle to notify that the auto mobile has American access coverage to warn …
I’m glad I switched to Liberty Mutual and never had to experience what some have experienced based on these reviews. My sister had a similar experience as some people under the 1 star reviews with United Equitable under Insurance Navy umbrella. I’m glad I will never chance having a horrible experience.
Someone at this company made three separate charges on consecutive days to my husband’s debit card totalling $400. We got their number from our bank and they said there’s nothing they can do without a claim number, which we obviously don’t …
Worst experience ever. A lady hit me who had this company as her insurance. here I am 6 months later and still haven’t gotten my total loss check. It is impossible to talk with anybody when you call and the voicemail boxes are always full …
Report them to Illinois Department of insurance.
(Maggie the adjuster if you get her, call back and switch right away) If there was 0 stars. I would review it twice and give them a 0. Rude, unprofessional, …
They do not even deserve a one star review. If you are involved in an accident and their driver is at fault YOUR CLAIM WILL BE DENIED. My mom is going to spend 6 months in a hospital, her foot had to be amputated, broke almost every bone on her left side…and the claim was denied. I hope this company files for bankruptcy.
Complete joke of a company, pray to god you never have to deal with these people.
Rude and unwilling to give any kind of information, I was on hold for 45 minutes …
Worst insurance EVER. I was rear ended by a driver insured with this company, I made a claim and everything was going good so far but when it came time to actually fix my vehicle, they said that their client is not at fault, and they now …
I was unfortunate enough to be in a accident caused by someone who carries this insurance. They have repeatedly lied to me about what the law requires them to do, as regards fixing my vehicle. Owing to this, i’m having to treat the case …
Absolutely abysmal customer service. One of their ‘insured’ backed into my car and here it is more than 2 months later and nothing has been accomplished. They dodge calls, don’t return calls or emails, and have instituted a convoluted …
AAI is a TERRIBLE INSURANCE COMPANY. I was hit by one of their policyholders, which was 100% at fault. They sent me to a hole-in-the-wall body shop to inspect my car, they wrote a RIDICULOUSLY low estimate, which no other body shop would …
worst company ever never reply to emails or phone calls or fax. Doesn’t want to pay for damages caused by insured. Everything is a hassle. Had my car for over six months and not once did they call me to update me on status. Horrible company …
Recently was i a accident with a lady that has this insurance company, first the lady lied to my insuance company, i told aa about her lieing. They wont cover for the damage that their driver did to my car. AA SHOULD MARK EVERYONE’S CAR …
Completely awful. You’ll never get your car fixed if one of their customer’s hits you. And you’ll be lucky if they ever contact you about the claim. You basically have to call them every day until they eventually answer the phone.
I had to deal with this company because one of their insure driver hit to my car. Its been more then two month since I try to get hold one of their agent (Sandra Espinosa). She never answer or return phone call. How they get away this highway robbery is beyond me. Finally I am going to law suit them.
my car looks way worse than the hitter who just has a crack in their plastic .It’s almost been 3 weeks since the accident and I’ve never been contacted I’ve always been forwarded to my adjusters voicemail 4 or 5 times in span of the 3 weeks …
How do I report this company?? This is by far the worst insurance company one can deal with. They do not answer your calls, ignore your claims and transfer you in circles on the phone. Two months later they “haven’t received” anything from …
I cannot believe they are in business. I just cannot believe it. THEY ARE THE WORST. Please, I know their prices are tempting but it is so not worth it. It took months, MONTHS, to get our car fixed after the accident.I had to drive my moms …
I wish I could give this company negative stars but I can’t! This company is by far the worse company! How do you even stay in business? A policy holder of yours hit my car on 06/02, and I’m still waiting for the adjuster (Mauricio …
They never reply calls and fix the problem, they will type your name and address all wrong and gave you a wrong fax number to make it you have no way to contact them or get a hold from them. This company is ridiculous. They let people who …
Worst Insurance company ever! I was hit by one of their drivers on Saturday, it is now Tuesday and i haven’t been able to get a hold of anybody. My car is completely destroyed I shouldn’t even be driving it but i have to get to work …
I have had an absolute HORRIBLE experience with this company. I would really recommend not signing any kind of home or car insurance police with this company American Access Insurance company located at 1S 450 Summit Ave. Suite 230, …
Been waiting for 3 weeks to get approved to get my car fixed. The adjuster is never available. When they finally answer, they put you on hold for a long time and are very rude. The insurance is cheap…this company is the true meaning of you get what you pay for!!!
The worst insurance company I have ever dealt with. Every time I call them I wait on hold for 30 minutes just to get a rep who takes a message for you I have been waiting 4 days for a return call. Everyone who works for this company acts like they are doing you a favor by helping you.
What a complete joke. This place adds insult, after insult, after insult to injury. No one answers the phones, agents and adjusters leave at 4 (without notice and no one will return your calls), you’re easily lost in the system, no one has …
By far thee worst Insurance company in the history of Insurance companies. Rude employees dont answer calls dont return calls no information on your claim. utterly ridiculous . File complaints with the Department of Insurance they are clearing scamming . If i could of done negative zero stars I would have.
I called and left a voicemail, my call was returned by Michelle who began to insult me, she called me inconsiderate and ignorant for having left multiple voicemails due to no call back. She did not even give me a chance to introduce myself …
This is the worst company. I spoke to Ramon Ibanez the adjuster about his customer that hit my car and he denied the claim even that his customer told him that he was the one who hit my car. Just because his car doesn’t have my car’s …
I was hit by one of their insureds 2 weeks ago and I have been getting the run around since day 1 of filing the claim. The police report is clear as day that their insured is at fault. They keep stating that “they need to contact their …
ABSOLUTELY THE WORST INSURANCE COMPANY!! Joyce was NOT helpful. Nobody wanted to pay any of the damages to my vehicle that was hit while it was parked by one of the biggest electronic companies locally!! DO NOT GET COVERED BY THESE SCAM ARTISTS!
One of their insurers hit my truck, broke my tail lamp, dented my rear quarter panel and bumper. They offered me a ridiculous $340 and the body shops they sent me to were way too sketchy to even consider. Talking to their representative was …
My car was struck in a Home Depot parking lot by an American Access Insured driver. The accident occurred in May of 2015 It took me days to contact someone they assigned claim number and Erica Coleman as my adjuster, I never heard from her. …
This is hands down the worst insurance company I’ve ever had to deal with. Mark Justin is incompetent and unprofessional. He told me that I was “uncapable I’d understanding words”, he told me multiple times that my chiropractor didn’t send …
I relate my experience with a hundred of unhappy customers that are been disrespected and listened to most rude and unprofessional customer service if I could give minus 1000 starts rate I would and for sure I going to bring my business to …
This insurance company is a scam! One of their insured drivers hit me so we opened a claim with them. About two weeks later when they still hadn’t called I called them and the adjuster CLAUDIA TOLOSA rudely answered the phone and said “I …
All I can say about this company is LIARS and SCAMMERS!!! I was in an accident with one of their insured 2 weeks ago. They sent me to one of their shops for an estimate. Few days after numerous of calls I got in touch with them and they …
This is the most incompetent company I have ever dealt with. I have tried for a solid week to have anyone call me back about my claim. They have no control over their employees, they do not care about your claim, and are the most difficult …
If at all possible, specifically avoid driving anywhere near their clients. You are in a world of hurt and confusion if you get hit and become stuck in the purgatory that is dealing with this company. They provided an extremely low-ball …
By far the WORST insurance company to exist. The agent Daisy Zavala is so rude and does not let you talk. I would NOT recommend this company at all!!!!
Worst company i dealt with. Got hit by one of thier insured and been almost a month since i got a status update on anything. Only thing they told me was they are still trying to get a statement from their insured bit he isnt responding back …
One of their insured hit my unoccupied parked cars over the weekend. They don’t have a 24 hour claim line so I left a VM that was not returned. After numerous calls this morning my claim was finally started. Not all insurance companies do …
One of the most unreliable, slowest& laziest insurance company i have ever seen. i have filed my claim on Saturday and havent heard back anything from them yet. need to get my car fixed asap and they are not ready to reimburse the amount i …
Initially I was only put off by Jazmin Soto’s unprofessional demeanor and unbelievably poor customer service when she phoned a few weeks ago, but after speaking to her supervisor, Michelle Olivarria, and waiting almost two weeks for a …
I wish I could give -5 as a review. I was rear ended by one of their insured motorists. played the phone tag game for MONTHS trying to get reimbursed for the repairs to my vehicle after they denied responsibility for the collision after …
Surprisingly, such a bad company with so many horrible claim service complaints can still operate in US. All the state insurance departments should stop it selling any auto policies to protect consumers. …
This company is the absolute worst. I had one of their insurers hit my vehicle November 13, 2018. They didn’t sent out an appraiser till December 11th. I dropped off my vehicle at the shop December 14th and was told it could take up to 10 …
This company is deplorable and do not answer or return their calls. My attorney and I have tried to get a claim paid for over 13 months now. They will ignore calls and prolong their claims to see if people will forget about the outstanding …
This place has the worse Adjusters any one can have i have adjuster Maytee she is the worse anyone can have she doesnt give you any information of you car or any explanation of the car she doesnt let you talk on the phone when you try to …
We were hit by someone who is insured by this company 3 weeks ago. I am having a hard time getting a hold of anyone to help. They confirmed they were accepting liability and then turned around and stated they don’t know if they are and said …
Got hit by one of their insured’s over a month ago. Finally got them to admit it was her fault and just got my car into the body shop. Supposed to cut my a check for the repairs and haven’t received it yet. Can’t get a hold of anyone, my …
This is the WORST INSURANCE COMPANY i’ve ever encountered. One of their covered clients hit my car and i had to do a claim. You cannot imagine how hard it is to get a hold of them i’m on hold on their line for almost 30 minutes and still …
I work for another insurance carrier and when I try to contact this company I am on hold for 30 mins. If I report a claim to them they cannot provide their adjusters info. I call back a few days later to obtain the adjusters phone number …
The absolute worst insurance company I have ever dealt with. They lie and refuse to work with your choice of repair shop, even though their client hit me. I am reporting to the Texas Dept of Insurance again, but they do nothing to help. …
Three weeks and finally got a piece of paper asking me the same questions we went over on day one along with a request for a police report (although they are perfectly capable of getting one themselves if they are always checking the status …
This is the worst insurance company. I bought a full cover policy for my 2016 vehicle, I reported damages for hail damage and instead of paying for the repair they filed it a total loss, Im still paying for the vehicle and now I’m going to lose money. This company is the worst, make sure you don’t get any type of policy with them
If I can give 0 star, I will. Unfortunately, I got hit by a person that are insured by this company. The worst I ever seen, but after I read all the review. This not just happened to me but to most of us. There Adjuster is not reachable. …
As soon as they are finished fixing my car I will be switching to a more respected insurance company. I am a young female adult who has full coverage and was in a accident, my car was messed up pretty bad. It was on a sunday and I was about …
This is the WORST company to deal with. I had an accident with one of their insured and have not received a single call or letter from them. DAISY ZAVALA is very rude and should be no where near a phone for customer service. She Hung up on …
My experience is mixed. One of their insured ran a stop sign and ruined a $125,000 Aston Martin but it ONLY took them two weeks to tell me that they were to deny my claim because the person driving the truck was not on the policy and that I …
Absolute worst company to deal with. The claims rep in Dallas (Elizabeth) doesn’t follow through with her promises. She never know wth is going on when I call her until I give her a refresher- then this unprofessional broad put me on hold …
This Company is the worst of all! The Claims adjuster/appraiser named Lizeth Herrera and her boss Sam Wazze in AZ Claims have a horrible customer service. The are terrible. They do not pay the right rates to the Body Shops and make the …
They deserve no stars!!!! Worst insurance company! I was in an accident back in March I believe a Lyft driver hit me. Took my car into a body shop American Access told me to they said damages was a little ovee $600 I believe any way I was …
Totally sub-standard insurance company!
Took over two weeks of my calling before they would provide me with any information regarding my claim. Dollar amount they will provide is approximately 50% of …
I wish I did not have to even give them one star. I was hit by an uninsured motorist and I have full coverage. Car was towed on June 8th and now July 12 car is still at their preferred body shop. Paying $23 a day to rent a car so I can …
Have to sympathize with others that have posted negative reviews here but my experience was great. One of AA’s customers hit my car and Vanessa at AA was a true professional. She returned my calls quickly and knew what she was doing. …
It took almost 3 months to have my car fixed.
Toscania Espinosa who was the rep looking over my claim failed to answer my phone calls and emails. I had to pay for a rental for a week more than what I needed …
I was hit by one of American access casualty Company policy holders on March 2, 2019. Today is April 2, 2019 and I haven’t received a payment yet just an estimate. Monica Flores is my adjuster but she doesn’t return calls nor does her …
Just talking to them on the phone you get the feeling that you’re dealing with real scumbags. One female operator was so rude to me for NO REASON that I had to hang up on her. I don’t understand how they’re in business.
I work for a MAJOR auto insurance company. The time to reach a claims rep was a bit high (around 15 mins); however, I spoke with Lisa T. She was courteous, and fairly fast. I was advised an adjuster would contact my insured in the next …
I’m only giving 1 star because 0 is not an option. I have had insurance though American Access since 2013 and have nothing but trouble every time I need them. Most recently my car endured water damage, this was almost three weeks ago and my …
One of their drivers turned in front of on coming traffic and I hit them pretty hard. My car is totalled. This insurance company has been giving me the run around. They wouldn’t provide me with a rental car. Only would offer reimbursement …
Bad experience. Taking so long to fix my car not doing anything about it i pay for the service and the employees dont do anything about it. Been over 3 months and nothing yet. Have full cover insurance been with this company since 2007 till now.
I had an accident with one of their insured drivers, on September 21,2020 their client hit me head on and completely totaled my brand new out the dealership truck Im just 20 it was my pride and joy working hard for that truck..just for …
I would rate 0 stars if I could. Nobody answers the phone, they don’t care about their customers. My car got hit by one of their policy holders on FEBRUARY 12TH! It is APRIL 18TH and I still do not have my car back! The collision center …
Cheapest insurance company to deal with doesn’t want to pay any damages their insurers made. Costumer service sucks. Good luck if you have to deal with them. Might as well scrape up your own money to pay for damages.
This ” insurance company”,(if you want to call it that) is nothing but a disguise for a scam. These people are extremely rude, unprofessional, and complete liars. I was hit by their insured and rather than call me to inform me about the …
Cheap, rude, no call backs, long wait times. Horrible company to deal with! The damage on my car done by their insures was far greater than what they tried cutting me a check for & they don’t even send out adjusters. They ask for pictures, which don’t do damage justice!!!!! I’d give them no stars if I could.
I would give Zero star if possible. My wife’s car got rear ended by someone insured by this company. The adjuster never returns phone calls. When finally got hold of him, always goes I am working on it. And that was four weeks ago. I don’t …
Is there any way we can give them zero stars!!!?? I work at a law firm, dealing with accidents and injuries. This company,is by far the worst one we ever dealt with. They lag and take their time to help you. Even when you call, be ready to …
This is the worst insurance I ever had . Was involved in an accident I have full coverage on both vehicles and these rude people will not return my call. I pay my premium all the time. Not only dude the people send you a bill 3 weeks prior …
I got rear ended and made a claim against them. They took two months to respond and told me “were denying coverage because the vehicle was being used for business use”. It was a personal vehicle that hit me. Corrupt company, wouldnt insure my worst enemy with them. Stay.Away. Clown show.
Worse insurance company. I am so depressed over an issue that happened 2 years ago. I got into an accident back in 2014. I went through hell and back with this insurance company to have my car covered only to still owe $4,000 or so to my …
I was rear ended by a driver with American access insurance. The driver admitted fault and made statement to his insurance.My car was repaired by one of the shops they work with. The rental you pay out of pocket(Direct bill).You get …
American Access Casualty Company did not provide information needed for repairs or rentals in a timely manner causing over a month to go by without progress. I had no rental provided, even though It was supposed to be covered. The employees are rude and unapologetic for the inconveniences and lack of compensation was unacceptable.
Believe the reviews do not insure your car with this insurance or deal with this company. A bunch of crooks and unprofessional people. Was with them for many years and had my first accident and they only offered $200 to cover over $2K in …
After reading all the negative reviews of AAC online from current and years prior. I was very fearful of how this process was going to be! I was honestly dreading before even speaking with my adjuster Mark Justin at AAC, at first I was …
Anthony, the adjuster, and his team and this insurance will not help you with ANYTHING and then claim it is your own fault for the end result. If I could give this company a negative star I would. They have screwed me over when my car got totaled and it wasn’t even my fault it was their insurers.
This is the worst insurance provider ever. They call over and over when you are 10 days near payment date to collect payment. I know when my payment is due, there is no need to call and try to collect. I was also in an accident due to no …
Seems like I’m echoing every bodies similar experience. I was hit by one of their insured clients. Took my car in to a shop they recommended and still haven’t heard from them with an estimate on the damage. Have left a number of messages …
Worst INSURANCE A PERSON COULD HAVE!
If someone crashes to you with this Insurance and they decide not to answer the phone call from this Insurance your claim will be denied even if you have all …
I would put 0 stars but that’s not possible. Took them 2 months to give me my check for repairs to my car when someone with their insurance hit me. They initially lost the pictures for my estimate and sent some to my house WITHOUT MY …
It hurts me to give them 1 star because i can’t go lower. I was hit by one of there insured girl and i can’t even get my car fixed and they won’t return the phone calls and won’t pick up the phone. Finally when a girl picked up the phone …
What a painful experience! I wish I could give fewer stars… Every moment I spent on the phone with them was full of lies. They don’t return phone calls-even after 3 voicemails in as many days. They don’t respond to emails-even after 3 …
Horrible company. I was hit by one of their insured and I’ve never dealt with a company so bad. It took over a week to even get a statement from their driver, who seemed to be hiding from it. They denied my claim even after their insured …
I was scared about the results of my claim after reading all these reviews. But the same as I would have written a very bad review if I had not been my claim solved on a satisfactory manner, I feel I owe them a good review for the quick …
I wish I could give 0 stars. Literally the WORST company ever. One of their insured hit and damaged my car and I tried to contact them, NO RESPONSE. After reading all the horrible reviews I am contacting an attorney and suing American …
worst insurance company ever got hit by someone who has the same insurance and its been about a month and i haven’t heard anything about them. my car just sits in my driveway and isn’t drivable. I’ve contacted the person in charge of the …
Wost insurance company . I got hit by one of there insured drivers , they took 2 weeks to look at my claim and denied me. The insure hit me in the back panel of my car, the company is crooks..
This is the worst insurance company in the world to deal with. My Audi was apart of the Harvey disaster and it has been 2 1/2 weeks and still no reply. Their voicemail and I feels like a cheap date,, I decided to hire a lawyer to deal with …
These are the most unprofessional people that I’ve seen in a very long time. Their insured damaged my car admitted it now these people won’t return my calls. Then when I spoke to Nancy Alvarez she was RUDE AF. She actually was arguing with …
I was hit by they’re insurer coming home from work. My car was towed to a facility down the street from my house. I reported the accident to American Access and it took them 3 days to go to the storage facility to assess the damages. Once …
This Insurance company doesn’t deserve 1 star. My adjuster Christine Cotter is extremely unprofessional, rude and her customer service skills are that of a kid (non existent). Her unreachable supervisor Dewayne Moore hasn’t been any help as …
I was rear ended by one of their clients in early January 2016 went and started the claims sent them all the information I needed from the body shop and the police report saying it was their clients fault. After about eight months I tried …
Wish i could give it a zero stars! Alexis is my adjuster I’ve been trying to get a hold of him for the past three weeks left voice mails and no calls have been return. …
It should be illegal for a company like this to operate. I was struck by a driver with this insurance on September 25th, 2016. He almost hit me head on, but I was able to swerve at the last second, and he badly side swiped me. Causing major …
My experience is like what I expected after reading all of these reviews horrible. My son had the right away the girl who has this ins company had a stop sign, she did stop but failed to yield which means she pulled out in front of my son …
The worst company ever. They don’t answer your phone calls when you file a claim. They try to “steer” you to one of their “preferred shops” which is illegal. We have been waiting for almost 3 weeks and they still haven’t sent a field …
I was involved in an accident December 02,2017 ever since I haven’t get my case resolved even I had full coverage with American access casualty they haven’t take care what they supposed to be for in this case.The agents are very …
God help you if you have to deal with American Access Insurance for a claim. The claim’s adjuster refuses to return calls and if you try to contact the main office to speak to someone you will be on hold for upwards of 45 minutes or longer …
I would rate 0 if I could. We were hit by someone with this insurance and it’s been a nightmare. The car was not driveable and they refused to have it towed. Then the company said we would be contacted within two days of the claim to have …
Zero stars they are a joke took them nearly 4 months for them to contact me. Their insured was at fault and now it’s a hassle with them! Stay away from them!
Never never never get your insurance here. These people are morons. They ask you on your application if you have had prior insurance. That means have you had continuous coverage for one full year. Yes. I was non-renewed from my other …
I got hit by one of their drivers, they admitted it was their fault… That was March 23rd. I still have no car, and they have refused to pay for the damage by fault and charged my car as “totaled”. They want to charge me money for storage …
The most unprofessional and negligent company I’ve dealt with in a long time. One of their customers damaged my car in an accident. I submitted a claim, was told I would hear from adjuster in 1-2 days. That was 2.5 weeks ago. I’ve left four …
This is the worst insurance company in the world. I had full coverage on my truck, a security gate hit it and knocked a dent in it. They would not cover it, they sent me a check for 5.24 . My advice is to never business with this insurance …
This is the worse company that we ever have to deal with. My relative got hit by one of their clients. We were waiting in the claim center for hours in the cold, speaking on the phone they had outside of their facility in the cold. We had …
i had to deal with this company because one of their insure driver hit to my car which cause my car total loss its been more then two week without my car try to hold one of their agent (Daniel darling) over two week give him call never …
This is definitely not the home of customer service or friendly helpful folks. Their whole mission is to put off paying your claim. I have never felt so much like a criminal as to when I was filling a claim with them. And I was not at …
This company is rude when talking, especially when they are at fault and need to pay up. They dont even cover a rental when at fault. (you have to “prepay” and they “reimburse” only $20 a day!!!) I had the shop estimate my car at $1,500, my …
I feel sorry for people who have to deal with this insurance company, good luck trying to get ahold of anyone who cares or anyone for that matter. Agents don’t answer there phones or put you on eternal hold. “Paula Reuda” in one week 10 …
If I wasn’t on top of them, calling the adjuster almost every day, I’d probably still be waiting for my car to be fixed. It took a month from the accident to when my car was fixed. I even had to drive to the office which is a hour away …
Our insurance got cancelled even though we only cancelled our first car which was totaled and added a new car. Got insurance for new car in order to drive it off the lot and it says got cancelled the day we got it. When husband and I called …
One of American Access’ insured rear ended my car. American Access took full responsibility for the accident which they should have. They had me take fotos and submit them via their claims department. I called repeatedly in order to get …
My contact person there was Jill Jacobs. I could never get anyone there to respond to my emails or voicemails, which dragged out the process of getting my car repaired (my car was hit by someone insured by their company). Very frustrating experience.
My husband was in a car accident. We had American Access insurance we have left over 28 messages after they came out to do an adjustment on the car. The agency I went through tried to contact them and supervisors several times via phone and …
I have been in the auto repair business for over 50 years. American Access is THE worst insurance company I have ever dealt with. Their insured hit our car and totaled it ($4,000 car). It has been over 2 months and I have not received …
This company insurers my car. I had 3 accidents in a period of 3 months. One was my fault, one was hit and run, one was the fault of another person they insurer. The three claims together were a mess. One of the adjusters did take a great …
My insurance agent never answers her phone left several email, called her up to 5 days and no answer, other agents kept giving me the run around cause they kept transferring my call to other reps. I am completely displeased with the customer service. It took them 2 weeks before they even looked at my car to get an appraisal.
We’ve been policy holders for a year now first time placing a claim.. Investigator was super rude! Very unprofessional, asking for phone records to see when we spoke to the mechanic when we kept giving him receipts proving the truck was up …
I would give them a negative star if possible. This company and claims adjusters are useless. You have to take your car to one of their approved shops even though you have the right to take your car any where to get fixed. Since the …
This company is so generic, that the claims adjuster, Daisy Alvarado, doesn’t return calls after the initial contact. I sent her all the requested documents and all I’ve received back are cricket sounds. She is the absolute worst claims adjuster of all times.
Worst insurance company ever! The claims adjusters are the most incompetent employees, who don’t know their ass from a hole in the wall. Good luck trying to get to respond to inquires in a timely fashion. The estimators who come to look …
Do yourself a HUGE favor and run as far away from this company as humanly possible! Giving them 1 star is beyond nice and also I am being forced to. I have been a customer for over 7 years. Never had an accident or missed a payment. I got …
By far the worse insurance company I have ever has to deal with. It’s been 2 months since I first filed my claim with them and I have yet to have this resolved. Everytime I call the transfer me to my adjuster. I have left several messages …
I wish I could rate a negative star. Worst insurance company you will ever run into. I pray I never get into an accident with someone who has this insurance again. They leave you in the dark as to what is going on, no updates on the …
DAISY ZAVALA was my adjuster and she has the worst attitude ever! She is very rude, likes to talk over you and don’t listen. She also hung up on me today (she tried holding the phone and not say anything for like 10 min). She has to be THE …
This has to be the WORST insurance company on the planet…Their insured hit me…Their communication is sub par, every time I talked to the adjuster she sounded sleep..I had to pay out of pocket for my rental to be reimbursed by them..I …
I’m so disappointed with this company! Insurance companies have already a bad reputation, and this company adds to it. I would love to say something positive about an specific department; but they probably all went to the same school! …
These are terrible people and a ridiculous company. Their client was at fault 100 % and of course denied it. But they wouldn’t give me an opportunity to make my stand as an honest point of view. They are the lowest than low. Don’t deal with them. This was twice and shame on me if a 3rd. 👎🏼 …
Horrible company!!! If you have this company as your insurance provider-find another one quick! If you were hit by one of their clients-be prepared for it to take months to settle for 1/2 of what your repairs will cost. They are shady at …
One of their drivers totaled my car while it was parked about 19 days ago. At first I was able to get a hold of Scott Lindquist and we agreed to communicate by e-mail because of my work schedule. We were getting things set up and then …
I would give ZERO stars if I could! This company is horrible!! My vehicle got hit by one of their insured and I have spent weeks trying to get through to figure out anything. The last thing I was sent in the mail said that they still …
Truly the most horrible experience I have ever had with an insurance agency. I was hit by someone insured by them and went weeks calling and leaving voicemails with no return. They finally answer and say I will have to pay for the rental …
As a used car dealership owner, we will no longer be accepting this insurance company. They have hundreds of “small print” clauses that will get you if you are in an accident- they don’t read them to their customers so they never know of …
Horrible! Worst company to be insured with. Will be leaving them ASAP. The couple of bucks I am saving a month are honestly not worth the hassle when dealing with this company. They are good when you don’t have to submit a claim. The moment …
Was hit by one of their customer a month ago. They seemed very helpful at first but then it took weeks to get a response and now I get a call telling me they denied liability despite proving it wasn’t my fault, luckily the accident wasn’t …
I was once insured by this awful company. I have suffered financially and mentally dealing with these people. Management here is a joke especially Linda Cohen she doesn’t return phone calls and they are a bunch of liars if you are reading …
I had the worst customer service with their claims department. As i was involved in a pretty bad accident last week that left my car totaled. I was not the party at fault.; Now when I called to inquire about getting the rental thru my …
One of their “insured” rear ended me. Got an estimate but when it was time to get my repairs they denied covering any of it! Total scam of a company and I hope they get put out of business soon because they are clearly not professional and …
Got hit my a insurer of this company. She totaled my vehicle texting while driving I was at a complete stop on the highway and she claimed her brakes went out. Wreck was on 1/26/2021 it is now 3/11/2021 they still haven’t paid off my …
I have called and called and called because their unlicensed driver rear-ended me. All numbers on the website go to the same generic automated menu. The “call-backs” take minimum 2 hours and I’ve been mysteriously disconnected both times. …
I had hit a pole almost a month ago do to bad weather conditions. I contact them and got a call saying they will try to get my car fixed but it been 2wks still no answer to voice-mail or anything done. They only offer to pay 30 per day to a rental but only for 30day. My car has yet to get a shop and I keep getting no answers.
Terrible insurance company, multiple weeks went by before they were able to “get the figures” i have full coverage and it took them over a month to take car of my car. They mistakenly thought there was a loan on my car, I sent them the …
Someone hit my car and was “insured” under this company, it took a month for them to inform me that they will not cover it. First they offered me 1100 dollars (as if that was going to fix my car), and I told them I don’t want it because my …
They don’t even deserve once star. The WORST company to deal with. First they make you submit your damage in pictures, don’t even send anyone out to look at your vehicle to create an estimate. I got rear ended by one of their insured so …
I was hit by one of their insured drivers and i didn’t have a problem getting in touch with the appraiser and adjuster or receiving the money; however they have me less than what my car really deserve. Keeping in mind the are a non …
If I could leave 0 stars I would. This company is the worst to work with. I called them the same day their insured hit me, 11/25. I was not contacted by my adjuster until 12/14. Everything to do with this company has been a nightmare. They …
American Access has everything you could want when filing a claim, unprofessional staff? Check. delayed/unreturned phone calls/emails? Check. Shady body shop contracts? Check. Lack of corporate contact information? Check. Unreturned …
If I could leave less stars I would. I was insured by a company that is now managed by this American Access thing. If I had known how terrible they were I would have switched insurances in a blink of an eye. The adjuster was EXTREMELY …
Truly want to give -6 stars. This has been the WORST experience with a insurance company. My claims adjuster Paula Rueda has been HORRIBLE!! My claim was filed 2/5/2021, she doesn’t communicate, they had me take pics of the damage to do …
My son was just hit by one of their clients he had no drivers license and undocumented they just sent a letter saying an investigation was made and my son did a illegal lane change?looking for a copy of investigation!!! No stars
To my personal opinion this is one of the worst company of insurance I had ever deal with. I had an accident on feb 26 2021 with an insured customer.
My adjuster name is Omar L till this day 03/23/2021 I have never spoken to him . …
I was hit by one of their insured who did not have a drivers license, it has been two weeks since the accident and I have only been able to get them on the phone two times. The adjuster never came and looked at the car and I just received a …
This is a horrible company to work with. They call you 2 or 3 times a month to let you know your payment is coming up however when you need information from them or submit a claim they ignore your calls and lie to you about what is covered …
This is the worst insurance company to get into a accident with. All they do is give you the run around everytime you call in. They tell you something will be done by a certain date and when you call adjuster no answer or call back. I was …
There are not words to describe the depravity of this company. We were rear ended badly enough to send me to the hospital. Our car had severe damage. Apparently American Access insures illegals. The other driver at fault had no license. …
Someone from their insurance hit me on 3/23/21, I contacted this company and gave them everything they asked. They sent a check covering all the costs by 3/26/21. I was surprised and happy about how fast the process was after reading all …
I was in an accident with someone insured with this company a few weeks ago and they are the WORST. Still have not heard anything back from them in regards to when I an get my car repaired. If you are looking for insurance please do all …
Can I give them negative stars. I had a lady who caused and accident with my rental vehicles and still have yet to hear back from anyone at american access. The most mind blowing part about this company is that they seek customers that …
My car got hit by one of their drivers so I was told to call this lady’s insurance and my adjuster was Sule Baedee. WORST adjuster ever. Took him almost two weeks to get back to me and when he finally answered he said “your number looks …
They don’t answer the phone, I had to call them from a different number they don’t have. Accident happened in July it’s September I’m still waiting for my car to be paid for.
My car was hit in front of my house and driver took off without leaving any information. They had me send pictures thru an email and told me it would only cost 30.00 to repair the mirror and that I would be better off paying someone on my …
A woman with this insurance door dinged my jeep causing $900 in damage which there adjuster quoted me $700 less. Waited 6 weeks for an update only to be told that they were unable to contact there insurer and that the case will be closed …
Like many others I would give this no stars if I could. My newly 16 year old daughter was driving with her permit, she had it for 3 weeks. She was a confident good driver. While Is at an intersection at a dead stop a pregnant young woman …
This by farthest the worst insurance company in the USA!!!! They never answer the phone i got into a wreck it took them almost a month in the half to get my business handled! Christiana deliro is the worst adjuster ever she pics up the …
Horrible insurance company I can’t wait to change this company. My car has been sitting at the car lot waiting for them to send the funds to get fixed nobody has called me to let me know anything on my truck I have to call the car lot and …
I was hit by one of their insured drivers while i was pregnant in March of 2021. They promised me a settlement in December. Still nothing. I’ve emailed & called multiple times- NOTHING! I’m starting to think this is fraudulent company.
LOW DOWN A** INSURANCE COMPANY!! If I can rate them 0 stars I would! I got into an accident with one of their INSURED DRIVERS and they won’t help me DO NOTHING! They don’t know how to talk to people literally very rude every time I get on …
You get what you paid for. Rude adjusters and they take months to get a settlement. Call multiple time and my adjuster just told she’s been busy on the phone and could not send me information I need it and just hung up on me. One of the worst insurance customers service. Stay away
I have to complain this company, the woman who process our claim is finding all excuses to make our claim difficult, we need our car to be fixed, do not do business with it. every time we called her, never reply. If you cannot process it, …
If i could give them 0 star, i would. Just one word, the WORST insurance company of all. Customer service is below negative. NEVER PICKED UP CALLS or answered messages. DONT EVER WASTED YOUR MONEY ON THIS GHOST INSURANCE COMPANY. You work …
Long story short, save your time and money from this awful insurance company. I got into a wreck on March 17, 2021. (I wasn’t at fault of course.) they declared my car a total loss and try to take advantage of the situation by offering me …
I was hit by one of their insured. It was totally his fault and he totaled 3 cars including his own. This company does not return voicemail and emails. They offered me 9,000 less than my truck was worth when I finally got a hold of …
I am dealing with them at this moment over an accident were I was hit by someone insured my them and they’re making it extremely difficult. If I could rate them a zero or negative stars I would. So unprofessional and rude. Hopefully no one else will have to deal with the displeasure of dealing with this company
Horrible insurance company took a week just to get someone on the phone. Their staff is rude and lazy. Dont expect anything to be done quick and easy. If you do have this insurance company switch immediately. Do not go to any of their …
I was in an accident with someone insured with this company. The other person rear-ended my vehicle while I was at a yield sign. I spent about 1.5 hours and multiple calls to try to reach them the day of the accident. It took over a …
WORST company ever..i was hit by someone insured by this joke of a company. Got home and tried to file a claim under his policy and after an 1hr conversation with the agent she said i wasn’t covered by the policy because his insurance …
They are straight up liars! My daughter was in an accident and because I refuse to be recorded, they cancelled my policy. But here’s the kicker, they said they cancelled me for “non-payment”. I have been paid up a month IN ADVANCE ALL YEAR. …
This place is by far the WORST insurance holder that anyone could have/deal with. My car was hit back in SEPTEMBER by someone who is insured by them. And my adjuster, Dora Monarrez, was equally as horrible. It took her almost a week and …
2 years & 3 vehicles I’ve used Access Insurance but this time I cancelled my policy because I couldn’t transfer title to my new vehicle. I cancelled 1 day after the purchase & it’s a month later & still no refund. Each time I call I’m told …
Save yourself and never ever go with this insurance company they are the worst company I’ve ever dealt with! Will not answer the phone will not return calls will not do anything to help or even give information to get you any help. My …
It should be illegal to have this insurance company “cover you”. They don’t pay out. They avoid phone calls and never return them. You’re forced to file a claim on your own policy because of how long they stall. I had a terrible …
I payed $153.32 every month, and when I called them to stop the payments they were cool with that, however, I can see that in the last 3 months, they deducted $459.96 from my bank account.
It’s been 2 months since my Accident and I have not heard from my adjuster Carla V. not once yet after having left multiple messages and text. Idk what the goal is of this company but I am just trying to get my car fixed.
🚨🚨🚨ZERO STARS🚨🚨🚨the worst insurance …they are so rude , never answered my questions, just dumb excuses,. My truck was total and instead pay the payoff to my bank they said I’m going to keep the vehicle and paid less and they kept the …
Was hit by someone with this sad excuse for a car insurance company. Called because she never filed a claim with her insurance and I wasn’t about to pay for an accident I wasn’t at fault for. First Rep I spoke with sounded as if me calling …
Had a neighbor hit my car and had to pay for the rental upfront and then ask for refund. They only want to pay for 2 days even though my car took 6. They said since it took longer because they were waiting for parts and I could drive it they won’t reimburse the rest. How can you drive a car with no door?
This company is evil. I was involved in an accident with one of their clients and it was determined that their driver was at fault. Police report was filed and they were ticketed for being at fault for failure to yield. AMERICAN ACCESS …
Don’t Just write negative reviews, report this scam company to the Department of Insurance Also Report the Adjuster to the Department of Insurance. Hopefully, they will lose their license. I pay for coverage on 3 cars with them. Someone …
Got in a wreck with the person who has American access and this was on April 6 and still hasn’t been fixed. I wasn’t at fault since she took a left turn late. My lawyers took 1 month for them to come look at my truck and for them to give me …
this company is nothing but a bunch of liars, cheats and thiefs! they are terrible!!! i personally called 12 different body shops in my area and all wanted $60+ for body work yet they told me they have shops that will do work for $35 but …
By far, the worst customer service and misinformed insurance claim process I have ever experienced.
I was without transportation for over a month and the claim still had not been …
0 STARS… The 1 star was just to post my review! A person that has insurance with this company hit my moms car and I was a passenger. Anthony Ciarrachi was the person assigned to the case and he has done NOTHING other then be rude and tell …
This is an awful company to deal with. I was hit by one of their insured drivers in September 2021 and it took nearly 7 months to come to a settlement. Their claims representatives do not answer their phones and when you call the main line, …
Do not waste your money on this insurance. You pay your policy every month and think you have peace of mind with insurance coverage benefits, until you need them. They treat you terrible. They are rude and incompetent. I have a full …
This company just stole money from me and I don’t know even know who they are. They are scammers. I got charged $364.68 and I live in San Antonio, Texas. I don’t have any connections to this company at all.
Absolute trash company. I had full coverage and got in a wreck, and their refusing to pay the cleanup costs from the fire department for $700. Im so glad i left this terrible “insurance” company. More like take your money and not pay what their supposed to
This company is absolutely attrocious! I only put one star on this to leave a review i was involved in an accident and after going through all the proper motions giving them all my information and the person insured with them all his …
This is by far the worst insurance company in history!! Everyone should be in handcuffs with the illegal practices that they do!! I was involved in a multi vehicle accident in which their insured driver was 100% at fault…was even found …
All I’m going to say is the rep I had barely could speak English , that’s not the main problem. After that , they never answer the phone , never get back to you . Then on top of that , they offered me 1000$ after one of their drivers …
This company gets ZERO STARS they are rude and lazy, I have been waiting for two months to settle my claim and all I get is voicemails. When I finally talked to Bernice she keeps telling me the salvage department will contact me in which …
This company needs to be shut down! I was hit by one of their drivers, there is a police report that deems their insured at fault and they have yet to approve my claim. The adjuster first told me that they had 30 days to investigate, and …
0 STARS… The 1 star was just to post my review! A person that has insurance with this company hit my Car and it’s been a run around ever since where going on 2 months now my car has been hit they want me to pay for my rental that is 581$ …
SCAMMERS!!!! They should be reported !!!!The only reason why they get a star is because I can’t give zero star. HORRIBLE COMPANY!!!! I just got insurance with them for my new car and they asked me for proof of previous policy so I sent them …
I was involved in an accident with their insured Sunday. Called to file the claim Monday morning. By Tuesday afternoon, Eleana R. the claims adjuster contacted me and got the ball rolling. She kept me informed on my claim and made what …
Worse experience ever. It took weeks to get the car fixed, then we found out the impact of the accident broke the water pump. They refused to pay for that repair. The adjuster Pillar W needs to trained in this field, how to return calls and …
I advise everyone with complaints and no action from the company to contact their State Department of Insurance to and also report them to Better Business Bureau. I was also hit by someone insured from this company and have not heard from …
This company is a joke! I’ve been trying to get updates on my car for over a month! The adjuster Erica failed to send me the location of where my car was after they picked it up from the tow yard the day after the accident. It took 3WEEKS …
If I could give 0 stars I would, a joke of a company minor crash with no airbags and just headlight and bumper damage called a total loss!! They took my car to the wrong shop to begin with, left it on the street in a bad neighborhood …
Everything you’re reading here is true – same thing happened to me – I was rear ended while I was stopped at a red light by one of their insured over a year ago, my car was deemed a wreck, I suffered a concussion, and they still haven’t …
Worst company ever. If you are gonna make a claim don’t use their mobile version. They are gonna make you a poor estimate, 1/2 of the real repair cost and send you a check. Once you have the check the are no gonna help you. I’m waiting for …
This Company is disgraceful, I strongly suggest not to business with this company. I filed a claim month ago during that period I called at least 25 times to adjuster three time to supervisor, but not respond at all, seems like they don’t …
A car insured by AAC hit my parked car on July 14. I have four witnesses and my car was parked in a parking lot. Everyone saw the driver hit my parked car. So I figured it would be resolved quickly when I called AAC to report the …
I have been a customer for 10+ years I had an accident that required a decent amount of body work and the recommended body shop (Charlies ) was subpar. The estimate was so low that I basically had no choice but to use them because no one …
I was hit by one of their person who has this INSURACE , they are rude, no shop wanted to accept their estimate, even shop owner saying they don’t want to deal with this company. No one pickup phone call , on hold 18 min and not sure how …
Worst company ever. Customer service is rude, ignorant and avoid’s your calls. They are scamming people and offer little to no help when it comes to your claim and the pay outs. They don’t call back like they say they will. They make you …
Worst insurance company ever!!!! I wish that we had an option on rating NEGATIVE STARS!!!!Very bad follow through with claims (Franklin) If you have a claim with them make sure you talk to someone the next day don’t wait for your assign so …
If I could give the company 0 stars I would. Worst company ever. Please pay a couple extra bucks and get a real insurance company. If you get comprehensive damage on your vehicle, they won’t pay out. You’ll be stuck with it. And they don’t care if you leave.
The worst experience you can have with an insurance company. My vehicle was parked and was hit by one of their insurers and it has been almost a month and still have not resolved my claim. One of their adjusters, Edwin Torres is the worst …
Absolutely horrible insurance company. WHAT.A.SCAM.
When you call in to file a claim, the “claims rep” (as she calls herself), tells you that they are experiencing a high call volume and will have to call you …
How are these people still open? 2 months and multiple representatives later my car is still not fully repaired. Supervisors are always unavailable upon request, always on hold, they avoid existing clients. Extremely unprofessional Sandra …
2 weeks already and they don’t even go give the estimate for my truck so it can be fixed!!! I have work to get to 45 min. Drive and they don’t care about anything! They don’t care about your car or you! They just care about the money they …
Worst insurance company ever! I run a collision center and we have had a vehicle in the shop for 5 months. These crooks refuse to return calls or emails from the customer. I hope you are shut down and whoever is in charge of this company goes to prison. Complete scam!
American Access Auto Insurance Co. is difficult or impossible to work with and does not even protect or support their own customers. They should be SHUT DOWN by the state of Illinois for unethical business practices. Our car was in an …
I was in a at fault collision. Leaving my car almost totaled and front mostly destroyed. Everything went pretty smoothly with the insurance and setting my car up for repairs. The only thing was that it took a bit to hear from them and took …
Why even give the option for a star for them. They truly deserve no stars at all. They are not only horrible but they are cheap. If your car gets damaged by one of their insured people, youre basically screwed in every single way you can …
I am so upset of this insurance. A lady who is insured with this so call insurance company hit my car. Its been almost one week and they have not help me with anything. It was my only transportation and now I’ve miss work. They always have …
i give them NO STARS!! The system made me choose a star. My car accident happened on 10/5, it is 11/9 and a decision on my car has not been made. Please think twice about giving money to this company. There are other places that will respond quicker and are still affordable.
This is the worse insurance company I have ever experienced. They are never available, when you have an accident. They don’t answer the phone & their customer service ( when you can get someone on the phone) is quite nasty.
This insurance company is Horrible. They do not take care of there customers. My car was hit and i reported it . Now my car been still in the shop pending and guess what its time for me to pay insurance again. I was hit and this is my insurance thats giving me hell .
I wish it was possible to give something ZERO stars! I was rear-ended but someone insured with American Access and after 7 weeks and MANY unreturned phone calls and emails they are sending me the check, oh, but wait! The place they FORCED …
I don’t personally have this insurance, but I do work at a collision shop and have been working in the automotive business for five years now and never have I ever came across an insurance as bad as this one. …
Does not even deserve 1 star. One of the insurance policy representative was extremely disrespectful and unprofessional . He was extremely rude and unhelpful . Will cancel my insurance with this company, do not get them it is not worth it .
Terrible service. One of their customers parked beside me and his wife gouged my side mirror when she opened her passenger door. The husband and I inspected the damage and agreed it wasn’t something that could be buffed out because it was …
My car was damaged by a tornado & I’ve been within company over a year! They still have not helped me get my car fixed! The supervisor never answers her phone I’ve left multiple voicemails. I am so tired of trying to contact them about my problem!
They don’t even deserve one star I would give no star! Worst experience ever still on going! People with this insurance should have a distinct sign on there vehicle to notify that the auto mobile has American access coverage to warn …
I’m glad I switched to Liberty Mutual and never had to experience what some have experienced based on these reviews. My sister had a similar experience as some people under the 1 star reviews with United Equitable under Insurance Navy umbrella. I’m glad I will never chance having a horrible experience.
Someone at this company made three separate charges on consecutive days to my husband’s debit card totalling $400. We got their number from our bank and they said there’s nothing they can do without a claim number, which we obviously don’t …
Worst experience ever. A lady hit me who had this company as her insurance. here I am 6 months later and still haven’t gotten my total loss check. It is impossible to talk with anybody when you call and the voicemail boxes are always full …
Report them to Illinois Department of insurance.
(Maggie the adjuster if you get her, call back and switch right away) If there was 0 stars. I would review it twice and give them a 0. Rude, unprofessional, …
They do not even deserve a one star review. If you are involved in an accident and their driver is at fault YOUR CLAIM WILL BE DENIED. My mom is going to spend 6 months in a hospital, her foot had to be amputated, broke almost every bone on her left side…and the claim was denied. I hope this company files for bankruptcy.
Complete joke of a company, pray to god you never have to deal with these people.
Rude and unwilling to give any kind of information, I was on hold for 45 minutes …
Worst insurance EVER. I was rear ended by a driver insured with this company, I made a claim and everything was going good so far but when it came time to actually fix my vehicle, they said that their client is not at fault, and they now …
I was unfortunate enough to be in a accident caused by someone who carries this insurance. They have repeatedly lied to me about what the law requires them to do, as regards fixing my vehicle. Owing to this, i’m having to treat the case …
Does this company even answer the phone?
Dropping these guys as soon as possible. Every time you are to call this company …
Absolutely abysmal customer service. One of their ‘insured’ backed into my car and here it is more than 2 months later and nothing has been accomplished. They dodge calls, don’t return calls or emails, and have instituted a convoluted …
AAI is a TERRIBLE INSURANCE COMPANY. I was hit by one of their policyholders, which was 100% at fault. They sent me to a hole-in-the-wall body shop to inspect my car, they wrote a RIDICULOUSLY low estimate, which no other body shop would …
worst company ever never reply to emails or phone calls or fax. Doesn’t want to pay for damages caused by insured. Everything is a hassle. Had my car for over six months and not once did they call me to update me on status. Horrible company …
Recently was i a accident with a lady that has this insurance company, first the lady lied to my insuance company, i told aa about her lieing. They wont cover for the damage that their driver did to my car. AA SHOULD MARK EVERYONE’S CAR …
Completely awful. You’ll never get your car fixed if one of their customer’s hits you. And you’ll be lucky if they ever contact you about the claim. You basically have to call them every day until they eventually answer the phone.
I had to deal with this company because one of their insure driver hit to my car. Its been more then two month since I try to get hold one of their agent (Sandra Espinosa). She never answer or return phone call. How they get away this highway robbery is beyond me. Finally I am going to law suit them.
my car looks way worse than the hitter who just has a crack in their plastic .It’s almost been 3 weeks since the accident and I’ve never been contacted I’ve always been forwarded to my adjusters voicemail 4 or 5 times in span of the 3 weeks …
How do I report this company?? This is by far the worst insurance company one can deal with. They do not answer your calls, ignore your claims and transfer you in circles on the phone. Two months later they “haven’t received” anything from …
I cannot believe they are in business. I just cannot believe it. THEY ARE THE WORST. Please, I know their prices are tempting but it is so not worth it. It took months, MONTHS, to get our car fixed after the accident.I had to drive my moms …
I wish I could give this company negative stars but I can’t! This company is by far the worse company! How do you even stay in business? A policy holder of yours hit my car on 06/02, and I’m still waiting for the adjuster (Mauricio …
They never reply calls and fix the problem, they will type your name and address all wrong and gave you a wrong fax number to make it you have no way to contact them or get a hold from them. This company is ridiculous. They let people who …
Worst Insurance company ever! I was hit by one of their drivers on Saturday, it is now Tuesday and i haven’t been able to get a hold of anybody. My car is completely destroyed I shouldn’t even be driving it but i have to get to work …
I have had an absolute HORRIBLE experience with this company. I would really recommend not signing any kind of home or car insurance police with this company American Access Insurance company located at 1S 450 Summit Ave. Suite 230, …
Been waiting for 3 weeks to get approved to get my car fixed. The adjuster is never available. When they finally answer, they put you on hold for a long time and are very rude. The insurance is cheap…this company is the true meaning of you get what you pay for!!!
The worst insurance company I have ever dealt with. Every time I call them I wait on hold for 30 minutes just to get a rep who takes a message for you I have been waiting 4 days for a return call. Everyone who works for this company acts like they are doing you a favor by helping you.
What a complete joke. This place adds insult, after insult, after insult to injury. No one answers the phones, agents and adjusters leave at 4 (without notice and no one will return your calls), you’re easily lost in the system, no one has …
By far thee worst Insurance company in the history of Insurance companies. Rude employees dont answer calls dont return calls no information on your claim. utterly ridiculous . File complaints with the Department of Insurance they are clearing scamming . If i could of done negative zero stars I would have.
I called and left a voicemail, my call was returned by Michelle who began to insult me, she called me inconsiderate and ignorant for having left multiple voicemails due to no call back. She did not even give me a chance to introduce myself …
This is the worst company. I spoke to Ramon Ibanez the adjuster about his customer that hit my car and he denied the claim even that his customer told him that he was the one who hit my car. Just because his car doesn’t have my car’s …
I was hit by one of their insureds 2 weeks ago and I have been getting the run around since day 1 of filing the claim. The police report is clear as day that their insured is at fault. They keep stating that “they need to contact their …
ABSOLUTELY THE WORST INSURANCE COMPANY!! Joyce was NOT helpful. Nobody wanted to pay any of the damages to my vehicle that was hit while it was parked by one of the biggest electronic companies locally!! DO NOT GET COVERED BY THESE SCAM ARTISTS!
One of their insurers hit my truck, broke my tail lamp, dented my rear quarter panel and bumper. They offered me a ridiculous $340 and the body shops they sent me to were way too sketchy to even consider. Talking to their representative was …
My car was struck in a Home Depot parking lot by an American Access Insured driver. The accident occurred in May of 2015 It took me days to contact someone they assigned claim number and Erica Coleman as my adjuster, I never heard from her. …
This is hands down the worst insurance company I’ve ever had to deal with. Mark Justin is incompetent and unprofessional. He told me that I was “uncapable I’d understanding words”, he told me multiple times that my chiropractor didn’t send …
I relate my experience with a hundred of unhappy customers that are been disrespected and listened to most rude and unprofessional customer service if I could give minus 1000 starts rate I would and for sure I going to bring my business to …
This insurance company is a scam! One of their insured drivers hit me so we opened a claim with them. About two weeks later when they still hadn’t called I called them and the adjuster CLAUDIA TOLOSA rudely answered the phone and said “I …
All I can say about this company is LIARS and SCAMMERS!!! I was in an accident with one of their insured 2 weeks ago. They sent me to one of their shops for an estimate. Few days after numerous of calls I got in touch with them and they …
This is the most incompetent company I have ever dealt with. I have tried for a solid week to have anyone call me back about my claim. They have no control over their employees, they do not care about your claim, and are the most difficult …
If at all possible, specifically avoid driving anywhere near their clients. You are in a world of hurt and confusion if you get hit and become stuck in the purgatory that is dealing with this company. They provided an extremely low-ball …
By far the WORST insurance company to exist. The agent Daisy Zavala is so rude and does not let you talk. I would NOT recommend this company at all!!!!
Worst company i dealt with. Got hit by one of thier insured and been almost a month since i got a status update on anything. Only thing they told me was they are still trying to get a statement from their insured bit he isnt responding back …
One of their insured hit my unoccupied parked cars over the weekend. They don’t have a 24 hour claim line so I left a VM that was not returned. After numerous calls this morning my claim was finally started. Not all insurance companies do …
One of the most unreliable, slowest& laziest insurance company i have ever seen. i have filed my claim on Saturday and havent heard back anything from them yet. need to get my car fixed asap and they are not ready to reimburse the amount i …
Initially I was only put off by Jazmin Soto’s unprofessional demeanor and unbelievably poor customer service when she phoned a few weeks ago, but after speaking to her supervisor, Michelle Olivarria, and waiting almost two weeks for a …
I wish I could give -5 as a review. I was rear ended by one of their insured motorists. played the phone tag game for MONTHS trying to get reimbursed for the repairs to my vehicle after they denied responsibility for the collision after …
Surprisingly, such a bad company with so many horrible claim service complaints can still operate in US. All the state insurance departments should stop it selling any auto policies to protect consumers. …
This company is the absolute worst. I had one of their insurers hit my vehicle November 13, 2018. They didn’t sent out an appraiser till December 11th. I dropped off my vehicle at the shop December 14th and was told it could take up to 10 …
This company is deplorable and do not answer or return their calls. My attorney and I have tried to get a claim paid for over 13 months now. They will ignore calls and prolong their claims to see if people will forget about the outstanding …
This place has the worse Adjusters any one can have i have adjuster Maytee she is the worse anyone can have she doesnt give you any information of you car or any explanation of the car she doesnt let you talk on the phone when you try to …
We were hit by someone who is insured by this company 3 weeks ago. I am having a hard time getting a hold of anyone to help. They confirmed they were accepting liability and then turned around and stated they don’t know if they are and said …
Got hit by one of their insured’s over a month ago. Finally got them to admit it was her fault and just got my car into the body shop. Supposed to cut my a check for the repairs and haven’t received it yet. Can’t get a hold of anyone, my …
This is the WORST INSURANCE COMPANY i’ve ever encountered. One of their covered clients hit my car and i had to do a claim. You cannot imagine how hard it is to get a hold of them i’m on hold on their line for almost 30 minutes and still …
I work for another insurance carrier and when I try to contact this company I am on hold for 30 mins. If I report a claim to them they cannot provide their adjusters info. I call back a few days later to obtain the adjusters phone number …
The absolute worst insurance company I have ever dealt with. They lie and refuse to work with your choice of repair shop, even though their client hit me. I am reporting to the Texas Dept of Insurance again, but they do nothing to help. …
Three weeks and finally got a piece of paper asking me the same questions we went over on day one along with a request for a police report (although they are perfectly capable of getting one themselves if they are always checking the status …
I was hit by their insured but went through my insurance and hired an attorney. Reached settlement and they keep claiming they “mailed” the check. …
This is the worst insurance company. I bought a full cover policy for my 2016 vehicle, I reported damages for hail damage and instead of paying for the repair they filed it a total loss, Im still paying for the vehicle and now I’m going to lose money. This company is the worst, make sure you don’t get any type of policy with them
If I can give 0 star, I will. Unfortunately, I got hit by a person that are insured by this company. The worst I ever seen, but after I read all the review. This not just happened to me but to most of us. There Adjuster is not reachable. …
As soon as they are finished fixing my car I will be switching to a more respected insurance company. I am a young female adult who has full coverage and was in a accident, my car was messed up pretty bad. It was on a sunday and I was about …
HORRIBLE SERVICE FEOM EVERYONE WORKING HERE
I HAD AN ACCIDENT WITH BRAND NEW VEHICLE I JUST BOUGHT AND THIS DRUNK DRIVER …
This is the WORST company to deal with. I had an accident with one of their insured and have not received a single call or letter from them. DAISY ZAVALA is very rude and should be no where near a phone for customer service. She Hung up on …
My experience is mixed. One of their insured ran a stop sign and ruined a $125,000 Aston Martin but it ONLY took them two weeks to tell me that they were to deny my claim because the person driving the truck was not on the policy and that I …
Absolute worst company to deal with. The claims rep in Dallas (Elizabeth) doesn’t follow through with her promises. She never know wth is going on when I call her until I give her a refresher- then this unprofessional broad put me on hold …
This Company is the worst of all! The Claims adjuster/appraiser named Lizeth Herrera and her boss Sam Wazze in AZ Claims have a horrible customer service. The are terrible. They do not pay the right rates to the Body Shops and make the …
They deserve no stars!!!! Worst insurance company! I was in an accident back in March I believe a Lyft driver hit me. Took my car into a body shop American Access told me to they said damages was a little ovee $600 I believe any way I was …
Totally sub-standard insurance company!
Took over two weeks of my calling before they would provide me with any information regarding my claim. Dollar amount they will provide is approximately 50% of …
I wish I did not have to even give them one star. I was hit by an uninsured motorist and I have full coverage. Car was towed on June 8th and now July 12 car is still at their preferred body shop. Paying $23 a day to rent a car so I can …
Have to sympathize with others that have posted negative reviews here but my experience was great. One of AA’s customers hit my car and Vanessa at AA was a true professional. She returned my calls quickly and knew what she was doing. …
It took almost 3 months to have my car fixed.
Toscania Espinosa who was the rep looking over my claim failed to answer my phone calls and emails. I had to pay for a rental for a week more than what I needed …
I was hit by one of American access casualty Company policy holders on March 2, 2019. Today is April 2, 2019 and I haven’t received a payment yet just an estimate. Monica Flores is my adjuster but she doesn’t return calls nor does her …
Just talking to them on the phone you get the feeling that you’re dealing with real scumbags. One female operator was so rude to me for NO REASON that I had to hang up on her. I don’t understand how they’re in business.
I work for a MAJOR auto insurance company. The time to reach a claims rep was a bit high (around 15 mins); however, I spoke with Lisa T. She was courteous, and fairly fast. I was advised an adjuster would contact my insured in the next …
I’m only giving 1 star because 0 is not an option. I have had insurance though American Access since 2013 and have nothing but trouble every time I need them. Most recently my car endured water damage, this was almost three weeks ago and my …
One of their drivers turned in front of on coming traffic and I hit them pretty hard. My car is totalled. This insurance company has been giving me the run around. They wouldn’t provide me with a rental car. Only would offer reimbursement …
Bad experience. Taking so long to fix my car not doing anything about it i pay for the service and the employees dont do anything about it. Been over 3 months and nothing yet. Have full cover insurance been with this company since 2007 till now.
I had an accident with one of their insured drivers, on September 21,2020 their client hit me head on and completely totaled my brand new out the dealership truck Im just 20 it was my pride and joy working hard for that truck..just for …
I would rate 0 stars if I could. Nobody answers the phone, they don’t care about their customers. My car got hit by one of their policy holders on FEBRUARY 12TH! It is APRIL 18TH and I still do not have my car back! The collision center …
Cheapest insurance company to deal with doesn’t want to pay any damages their insurers made. Costumer service sucks. Good luck if you have to deal with them. Might as well scrape up your own money to pay for damages.
This ” insurance company”,(if you want to call it that) is nothing but a disguise for a scam. These people are extremely rude, unprofessional, and complete liars. I was hit by their insured and rather than call me to inform me about the …
Cheap, rude, no call backs, long wait times. Horrible company to deal with! The damage on my car done by their insures was far greater than what they tried cutting me a check for & they don’t even send out adjusters. They ask for pictures, which don’t do damage justice!!!!! I’d give them no stars if I could.
I would give Zero star if possible. My wife’s car got rear ended by someone insured by this company. The adjuster never returns phone calls. When finally got hold of him, always goes I am working on it. And that was four weeks ago. I don’t …
Is there any way we can give them zero stars!!!?? I work at a law firm, dealing with accidents and injuries. This company,is by far the worst one we ever dealt with. They lag and take their time to help you. Even when you call, be ready to …
This is the worst insurance I ever had . Was involved in an accident I have full coverage on both vehicles and these rude people will not return my call. I pay my premium all the time. Not only dude the people send you a bill 3 weeks prior …
I got rear ended and made a claim against them. They took two months to respond and told me “were denying coverage because the vehicle was being used for business use”. It was a personal vehicle that hit me. Corrupt company, wouldnt insure my worst enemy with them. Stay.Away. Clown show.
Worse insurance company. I am so depressed over an issue that happened 2 years ago. I got into an accident back in 2014. I went through hell and back with this insurance company to have my car covered only to still owe $4,000 or so to my …
I was rear ended by a driver with American access insurance. The driver admitted fault and made statement to his insurance.My car was repaired by one of the shops they work with. The rental you pay out of pocket(Direct bill).You get …
American Access Casualty Company did not provide information needed for repairs or rentals in a timely manner causing over a month to go by without progress. I had no rental provided, even though It was supposed to be covered. The employees are rude and unapologetic for the inconveniences and lack of compensation was unacceptable.
Believe the reviews do not insure your car with this insurance or deal with this company. A bunch of crooks and unprofessional people. Was with them for many years and had my first accident and they only offered $200 to cover over $2K in …
After reading all the negative reviews of AAC online from current and years prior. I was very fearful of how this process was going to be! I was honestly dreading before even speaking with my adjuster Mark Justin at AAC, at first I was …
Anthony, the adjuster, and his team and this insurance will not help you with ANYTHING and then claim it is your own fault for the end result. If I could give this company a negative star I would. They have screwed me over when my car got totaled and it wasn’t even my fault it was their insurers.
This is the worst insurance provider ever. They call over and over when you are 10 days near payment date to collect payment. I know when my payment is due, there is no need to call and try to collect. I was also in an accident due to no …
Seems like I’m echoing every bodies similar experience. I was hit by one of their insured clients. Took my car in to a shop they recommended and still haven’t heard from them with an estimate on the damage. Have left a number of messages …
Worst INSURANCE A PERSON COULD HAVE!
If someone crashes to you with this Insurance and they decide not to answer the phone call from this Insurance your claim will be denied even if you have all …
I would put 0 stars but that’s not possible. Took them 2 months to give me my check for repairs to my car when someone with their insurance hit me. They initially lost the pictures for my estimate and sent some to my house WITHOUT MY …
It hurts me to give them 1 star because i can’t go lower. I was hit by one of there insured girl and i can’t even get my car fixed and they won’t return the phone calls and won’t pick up the phone. Finally when a girl picked up the phone …
What a painful experience! I wish I could give fewer stars… Every moment I spent on the phone with them was full of lies. They don’t return phone calls-even after 3 voicemails in as many days. They don’t respond to emails-even after 3 …
Horrible company. I was hit by one of their insured and I’ve never dealt with a company so bad. It took over a week to even get a statement from their driver, who seemed to be hiding from it. They denied my claim even after their insured …
I was scared about the results of my claim after reading all these reviews. But the same as I would have written a very bad review if I had not been my claim solved on a satisfactory manner, I feel I owe them a good review for the quick …
I wish I could give 0 stars. Literally the WORST company ever. One of their insured hit and damaged my car and I tried to contact them, NO RESPONSE. After reading all the horrible reviews I am contacting an attorney and suing American …
worst insurance company ever got hit by someone who has the same insurance and its been about a month and i haven’t heard anything about them. my car just sits in my driveway and isn’t drivable. I’ve contacted the person in charge of the …
Wost insurance company . I got hit by one of there insured drivers , they took 2 weeks to look at my claim and denied me. The insure hit me in the back panel of my car, the company is crooks..
This is the worst insurance company in the world to deal with. My Audi was apart of the Harvey disaster and it has been 2 1/2 weeks and still no reply. Their voicemail and I feels like a cheap date,, I decided to hire a lawyer to deal with …
These are the most unprofessional people that I’ve seen in a very long time. Their insured damaged my car admitted it now these people won’t return my calls. Then when I spoke to Nancy Alvarez she was RUDE AF. She actually was arguing with …
I was hit by they’re insurer coming home from work. My car was towed to a facility down the street from my house. I reported the accident to American Access and it took them 3 days to go to the storage facility to assess the damages. Once …
This Insurance company doesn’t deserve 1 star. My adjuster Christine Cotter is extremely unprofessional, rude and her customer service skills are that of a kid (non existent). Her unreachable supervisor Dewayne Moore hasn’t been any help as …
I was rear ended by one of their clients in early January 2016 went and started the claims sent them all the information I needed from the body shop and the police report saying it was their clients fault. After about eight months I tried …
Wish i could give it a zero stars! Alexis is my adjuster I’ve been trying to get a hold of him for the past three weeks left voice mails and no calls have been return. …
It should be illegal for a company like this to operate. I was struck by a driver with this insurance on September 25th, 2016. He almost hit me head on, but I was able to swerve at the last second, and he badly side swiped me. Causing major …
My experience is like what I expected after reading all of these reviews horrible. My son had the right away the girl who has this ins company had a stop sign, she did stop but failed to yield which means she pulled out in front of my son …
The worst company ever. They don’t answer your phone calls when you file a claim. They try to “steer” you to one of their “preferred shops” which is illegal. We have been waiting for almost 3 weeks and they still haven’t sent a field …
I was involved in an accident December 02,2017 ever since I haven’t get my case resolved even I had full coverage with American access casualty they haven’t take care what they supposed to be for in this case.The agents are very …
God help you if you have to deal with American Access Insurance for a claim. The claim’s adjuster refuses to return calls and if you try to contact the main office to speak to someone you will be on hold for upwards of 45 minutes or longer …
I would rate 0 if I could. We were hit by someone with this insurance and it’s been a nightmare. The car was not driveable and they refused to have it towed. Then the company said we would be contacted within two days of the claim to have …
Zero stars they are a joke took them nearly 4 months for them to contact me. Their insured was at fault and now it’s a hassle with them! Stay away from them!
Never never never get your insurance here. These people are morons. They ask you on your application if you have had prior insurance. That means have you had continuous coverage for one full year. Yes. I was non-renewed from my other …
I got hit by one of their drivers, they admitted it was their fault… That was March 23rd. I still have no car, and they have refused to pay for the damage by fault and charged my car as “totaled”. They want to charge me money for storage …
The most unprofessional and negligent company I’ve dealt with in a long time. One of their customers damaged my car in an accident. I submitted a claim, was told I would hear from adjuster in 1-2 days. That was 2.5 weeks ago. I’ve left four …
This is the worst insurance company in the world. I had full coverage on my truck, a security gate hit it and knocked a dent in it. They would not cover it, they sent me a check for 5.24 . My advice is to never business with this insurance …
This is the worse company that we ever have to deal with. My relative got hit by one of their clients. We were waiting in the claim center for hours in the cold, speaking on the phone they had outside of their facility in the cold. We had …
i had to deal with this company because one of their insure driver hit to my car which cause my car total loss its been more then two week without my car try to hold one of their agent (Daniel darling) over two week give him call never …
This is definitely not the home of customer service or friendly helpful folks. Their whole mission is to put off paying your claim. I have never felt so much like a criminal as to when I was filling a claim with them. And I was not at …
This company is rude when talking, especially when they are at fault and need to pay up. They dont even cover a rental when at fault. (you have to “prepay” and they “reimburse” only $20 a day!!!) I had the shop estimate my car at $1,500, my …
I feel sorry for people who have to deal with this insurance company, good luck trying to get ahold of anyone who cares or anyone for that matter. Agents don’t answer there phones or put you on eternal hold. “Paula Reuda” in one week 10 …
If I wasn’t on top of them, calling the adjuster almost every day, I’d probably still be waiting for my car to be fixed. It took a month from the accident to when my car was fixed. I even had to drive to the office which is a hour away …
Our insurance got cancelled even though we only cancelled our first car which was totaled and added a new car. Got insurance for new car in order to drive it off the lot and it says got cancelled the day we got it. When husband and I called …
One of American Access’ insured rear ended my car. American Access took full responsibility for the accident which they should have. They had me take fotos and submit them via their claims department. I called repeatedly in order to get …
My contact person there was Jill Jacobs. I could never get anyone there to respond to my emails or voicemails, which dragged out the process of getting my car repaired (my car was hit by someone insured by their company). Very frustrating experience.
My husband was in a car accident. We had American Access insurance we have left over 28 messages after they came out to do an adjustment on the car. The agency I went through tried to contact them and supervisors several times via phone and …
I have been in the auto repair business for over 50 years. American Access is THE worst insurance company I have ever dealt with. Their insured hit our car and totaled it ($4,000 car). It has been over 2 months and I have not received …
This company insurers my car. I had 3 accidents in a period of 3 months. One was my fault, one was hit and run, one was the fault of another person they insurer. The three claims together were a mess. One of the adjusters did take a great …
My insurance agent never answers her phone left several email, called her up to 5 days and no answer, other agents kept giving me the run around cause they kept transferring my call to other reps. I am completely displeased with the customer service. It took them 2 weeks before they even looked at my car to get an appraisal.
We’ve been policy holders for a year now first time placing a claim.. Investigator was super rude! Very unprofessional, asking for phone records to see when we spoke to the mechanic when we kept giving him receipts proving the truck was up …
I would give them a negative star if possible. This company and claims adjusters are useless. You have to take your car to one of their approved shops even though you have the right to take your car any where to get fixed. Since the …
This company is so generic, that the claims adjuster, Daisy Alvarado, doesn’t return calls after the initial contact. I sent her all the requested documents and all I’ve received back are cricket sounds. She is the absolute worst claims adjuster of all times.
Worst insurance company ever! The claims adjusters are the most incompetent employees, who don’t know their ass from a hole in the wall. Good luck trying to get to respond to inquires in a timely fashion. The estimators who come to look …
Do yourself a HUGE favor and run as far away from this company as humanly possible! Giving them 1 star is beyond nice and also I am being forced to. I have been a customer for over 7 years. Never had an accident or missed a payment. I got …
By far the worse insurance company I have ever has to deal with. It’s been 2 months since I first filed my claim with them and I have yet to have this resolved. Everytime I call the transfer me to my adjuster. I have left several messages …
I wish I could rate a negative star. Worst insurance company you will ever run into. I pray I never get into an accident with someone who has this insurance again. They leave you in the dark as to what is going on, no updates on the …
DAISY ZAVALA was my adjuster and she has the worst attitude ever! She is very rude, likes to talk over you and don’t listen. She also hung up on me today (she tried holding the phone and not say anything for like 10 min). She has to be THE …
This has to be the WORST insurance company on the planet…Their insured hit me…Their communication is sub par, every time I talked to the adjuster she sounded sleep..I had to pay out of pocket for my rental to be reimbursed by them..I …
I’m so disappointed with this company! Insurance companies have already a bad reputation, and this company adds to it. I would love to say something positive about an specific department; but they probably all went to the same school! …
These are terrible people and a ridiculous company. Their client was at fault 100 % and of course denied it. But they wouldn’t give me an opportunity to make my stand as an honest point of view. They are the lowest than low. Don’t deal with them. This was twice and shame on me if a 3rd. 👎🏼 …
Horrible company!!! If you have this company as your insurance provider-find another one quick! If you were hit by one of their clients-be prepared for it to take months to settle for 1/2 of what your repairs will cost. They are shady at …
One of their drivers totaled my car while it was parked about 19 days ago. At first I was able to get a hold of Scott Lindquist and we agreed to communicate by e-mail because of my work schedule. We were getting things set up and then …
I would give ZERO stars if I could! This company is horrible!! My vehicle got hit by one of their insured and I have spent weeks trying to get through to figure out anything. The last thing I was sent in the mail said that they still …
Truly the most horrible experience I have ever had with an insurance agency. I was hit by someone insured by them and went weeks calling and leaving voicemails with no return. They finally answer and say I will have to pay for the rental …
As a used car dealership owner, we will no longer be accepting this insurance company. They have hundreds of “small print” clauses that will get you if you are in an accident- they don’t read them to their customers so they never know of …
Horrible! Worst company to be insured with. Will be leaving them ASAP. The couple of bucks I am saving a month are honestly not worth the hassle when dealing with this company. They are good when you don’t have to submit a claim. The moment …
Was hit by one of their customer a month ago. They seemed very helpful at first but then it took weeks to get a response and now I get a call telling me they denied liability despite proving it wasn’t my fault, luckily the accident wasn’t …
I was once insured by this awful company. I have suffered financially and mentally dealing with these people. Management here is a joke especially Linda Cohen she doesn’t return phone calls and they are a bunch of liars if you are reading …
I had the worst customer service with their claims department. As i was involved in a pretty bad accident last week that left my car totaled. I was not the party at fault.; Now when I called to inquire about getting the rental thru my …
One of their “insured” rear ended me. Got an estimate but when it was time to get my repairs they denied covering any of it! Total scam of a company and I hope they get put out of business soon because they are clearly not professional and …
Got hit my a insurer of this company. She totaled my vehicle texting while driving I was at a complete stop on the highway and she claimed her brakes went out. Wreck was on 1/26/2021 it is now 3/11/2021 they still haven’t paid off my …
I have called and called and called because their unlicensed driver rear-ended me. All numbers on the website go to the same generic automated menu. The “call-backs” take minimum 2 hours and I’ve been mysteriously disconnected both times. …
I had hit a pole almost a month ago do to bad weather conditions. I contact them and got a call saying they will try to get my car fixed but it been 2wks still no answer to voice-mail or anything done. They only offer to pay 30 per day to a rental but only for 30day. My car has yet to get a shop and I keep getting no answers.
Terrible insurance company, multiple weeks went by before they were able to “get the figures” i have full coverage and it took them over a month to take car of my car. They mistakenly thought there was a loan on my car, I sent them the …
Someone hit my car and was “insured” under this company, it took a month for them to inform me that they will not cover it. First they offered me 1100 dollars (as if that was going to fix my car), and I told them I don’t want it because my …
They don’t even deserve once star. The WORST company to deal with. First they make you submit your damage in pictures, don’t even send anyone out to look at your vehicle to create an estimate. I got rear ended by one of their insured so …
I was hit by one of their insured drivers and i didn’t have a problem getting in touch with the appraiser and adjuster or receiving the money; however they have me less than what my car really deserve. Keeping in mind the are a non …
If I could leave 0 stars I would. This company is the worst to work with. I called them the same day their insured hit me, 11/25. I was not contacted by my adjuster until 12/14. Everything to do with this company has been a nightmare. They …
American Access has everything you could want when filing a claim, unprofessional staff? Check. delayed/unreturned phone calls/emails? Check. Shady body shop contracts? Check. Lack of corporate contact information? Check. Unreturned …
If I could leave less stars I would. I was insured by a company that is now managed by this American Access thing. If I had known how terrible they were I would have switched insurances in a blink of an eye. The adjuster was EXTREMELY …
Truly want to give -6 stars. This has been the WORST experience with a insurance company. My claims adjuster Paula Rueda has been HORRIBLE!! My claim was filed 2/5/2021, she doesn’t communicate, they had me take pics of the damage to do …
My son was just hit by one of their clients he had no drivers license and undocumented they just sent a letter saying an investigation was made and my son did a illegal lane change?looking for a copy of investigation!!! No stars
To my personal opinion this is one of the worst company of insurance I had ever deal with. I had an accident on feb 26 2021 with an insured customer.
My adjuster name is Omar L till this day 03/23/2021 I have never spoken to him . …
I was hit by one of their insured who did not have a drivers license, it has been two weeks since the accident and I have only been able to get them on the phone two times. The adjuster never came and looked at the car and I just received a …
This is a horrible company to work with. They call you 2 or 3 times a month to let you know your payment is coming up however when you need information from them or submit a claim they ignore your calls and lie to you about what is covered …
This is the worst insurance company to get into a accident with. All they do is give you the run around everytime you call in. They tell you something will be done by a certain date and when you call adjuster no answer or call back. I was …
There are not words to describe the depravity of this company. We were rear ended badly enough to send me to the hospital. Our car had severe damage. Apparently American Access insures illegals. The other driver at fault had no license. …
Someone from their insurance hit me on 3/23/21, I contacted this company and gave them everything they asked. They sent a check covering all the costs by 3/26/21. I was surprised and happy about how fast the process was after reading all …
I was in an accident with someone insured with this company a few weeks ago and they are the WORST. Still have not heard anything back from them in regards to when I an get my car repaired. If you are looking for insurance please do all …
Can I give them negative stars. I had a lady who caused and accident with my rental vehicles and still have yet to hear back from anyone at american access. The most mind blowing part about this company is that they seek customers that …
My car got hit by one of their drivers so I was told to call this lady’s insurance and my adjuster was Sule Baedee. WORST adjuster ever. Took him almost two weeks to get back to me and when he finally answered he said “your number looks …
They don’t answer the phone, I had to call them from a different number they don’t have. Accident happened in July it’s September I’m still waiting for my car to be paid for.
My car was hit in front of my house and driver took off without leaving any information. They had me send pictures thru an email and told me it would only cost 30.00 to repair the mirror and that I would be better off paying someone on my …
A woman with this insurance door dinged my jeep causing $900 in damage which there adjuster quoted me $700 less. Waited 6 weeks for an update only to be told that they were unable to contact there insurer and that the case will be closed …
Like many others I would give this no stars if I could. My newly 16 year old daughter was driving with her permit, she had it for 3 weeks. She was a confident good driver. While Is at an intersection at a dead stop a pregnant young woman …
This by farthest the worst insurance company in the USA!!!! They never answer the phone i got into a wreck it took them almost a month in the half to get my business handled! Christiana deliro is the worst adjuster ever she pics up the …
Horrible insurance company I can’t wait to change this company. My car has been sitting at the car lot waiting for them to send the funds to get fixed nobody has called me to let me know anything on my truck I have to call the car lot and …
I was hit by one of their insured drivers while i was pregnant in March of 2021. They promised me a settlement in December. Still nothing. I’ve emailed & called multiple times- NOTHING! I’m starting to think this is fraudulent company.
LOW DOWN A** INSURANCE COMPANY!! If I can rate them 0 stars I would! I got into an accident with one of their INSURED DRIVERS and they won’t help me DO NOTHING! They don’t know how to talk to people literally very rude every time I get on …
You get what you paid for. Rude adjusters and they take months to get a settlement. Call multiple time and my adjuster just told she’s been busy on the phone and could not send me information I need it and just hung up on me. One of the worst insurance customers service. Stay away
I have to complain this company, the woman who process our claim is finding all excuses to make our claim difficult, we need our car to be fixed, do not do business with it. every time we called her, never reply. If you cannot process it, …
If i could give them 0 star, i would. Just one word, the WORST insurance company of all. Customer service is below negative. NEVER PICKED UP CALLS or answered messages. DONT EVER WASTED YOUR MONEY ON THIS GHOST INSURANCE COMPANY. You work …
Long story short, save your time and money from this awful insurance company. I got into a wreck on March 17, 2021. (I wasn’t at fault of course.) they declared my car a total loss and try to take advantage of the situation by offering me …
I was hit by one of their insured. It was totally his fault and he totaled 3 cars including his own. This company does not return voicemail and emails. They offered me 9,000 less than my truck was worth when I finally got a hold of …
I am dealing with them at this moment over an accident were I was hit by someone insured my them and they’re making it extremely difficult. If I could rate them a zero or negative stars I would. So unprofessional and rude. Hopefully no one else will have to deal with the displeasure of dealing with this company
Horrible insurance company took a week just to get someone on the phone. Their staff is rude and lazy. Dont expect anything to be done quick and easy. If you do have this insurance company switch immediately. Do not go to any of their …
I was in an accident with someone insured with this company. The other person rear-ended my vehicle while I was at a yield sign. I spent about 1.5 hours and multiple calls to try to reach them the day of the accident. It took over a …
WORST company ever..i was hit by someone insured by this joke of a company. Got home and tried to file a claim under his policy and after an 1hr conversation with the agent she said i wasn’t covered by the policy because his insurance …
They are straight up liars! My daughter was in an accident and because I refuse to be recorded, they cancelled my policy. But here’s the kicker, they said they cancelled me for “non-payment”. I have been paid up a month IN ADVANCE ALL YEAR. …
This place is by far the WORST insurance holder that anyone could have/deal with. My car was hit back in SEPTEMBER by someone who is insured by them. And my adjuster, Dora Monarrez, was equally as horrible. It took her almost a week and …
2 years & 3 vehicles I’ve used Access Insurance but this time I cancelled my policy because I couldn’t transfer title to my new vehicle. I cancelled 1 day after the purchase & it’s a month later & still no refund. Each time I call I’m told …
Save yourself and never ever go with this insurance company they are the worst company I’ve ever dealt with! Will not answer the phone will not return calls will not do anything to help or even give information to get you any help. My …
It should be illegal to have this insurance company “cover you”. They don’t pay out. They avoid phone calls and never return them. You’re forced to file a claim on your own policy because of how long they stall. I had a terrible …
I have never seen an insurance company so unprofessional. And you can’t even file a claim at times because they are closed.
I payed $153.32 every month, and when I called them to stop the payments they were cool with that, however, I can see that in the last 3 months, they deducted $459.96 from my bank account.
It’s been 2 months since my Accident and I have not heard from my adjuster Carla V. not once yet after having left multiple messages and text. Idk what the goal is of this company but I am just trying to get my car fixed.
🚨🚨🚨ZERO STARS🚨🚨🚨the worst insurance …they are so rude , never answered my questions, just dumb excuses,. My truck was total and instead pay the payoff to my bank they said I’m going to keep the vehicle and paid less and they kept the …
Was hit by someone with this sad excuse for a car insurance company. Called because she never filed a claim with her insurance and I wasn’t about to pay for an accident I wasn’t at fault for. First Rep I spoke with sounded as if me calling …
Had a neighbor hit my car and had to pay for the rental upfront and then ask for refund. They only want to pay for 2 days even though my car took 6. They said since it took longer because they were waiting for parts and I could drive it they won’t reimburse the rest. How can you drive a car with no door?
This company is evil. I was involved in an accident with one of their clients and it was determined that their driver was at fault. Police report was filed and they were ticketed for being at fault for failure to yield. AMERICAN ACCESS …
Don’t Just write negative reviews, report this scam company to the Department of Insurance Also Report the Adjuster to the Department of Insurance. Hopefully, they will lose their license. I pay for coverage on 3 cars with them. Someone …
Got in a wreck with the person who has American access and this was on April 6 and still hasn’t been fixed. I wasn’t at fault since she took a left turn late. My lawyers took 1 month for them to come look at my truck and for them to give me …
this company is nothing but a bunch of liars, cheats and thiefs! they are terrible!!! i personally called 12 different body shops in my area and all wanted $60+ for body work yet they told me they have shops that will do work for $35 but …
By far, the worst customer service and misinformed insurance claim process I have ever experienced.
I was without transportation for over a month and the claim still had not been …
0 STARS… The 1 star was just to post my review! A person that has insurance with this company hit my moms car and I was a passenger. Anthony Ciarrachi was the person assigned to the case and he has done NOTHING other then be rude and tell …
This is an awful company to deal with. I was hit by one of their insured drivers in September 2021 and it took nearly 7 months to come to a settlement. Their claims representatives do not answer their phones and when you call the main line, …
Do not waste your money on this insurance. You pay your policy every month and think you have peace of mind with insurance coverage benefits, until you need them. They treat you terrible. They are rude and incompetent. I have a full …
This company just stole money from me and I don’t know even know who they are. They are scammers. I got charged $364.68 and I live in San Antonio, Texas. I don’t have any connections to this company at all.
Absolute trash company. I had full coverage and got in a wreck, and their refusing to pay the cleanup costs from the fire department for $700. Im so glad i left this terrible “insurance” company. More like take your money and not pay what their supposed to
This company is absolutely attrocious! I only put one star on this to leave a review i was involved in an accident and after going through all the proper motions giving them all my information and the person insured with them all his …
This is by far the worst insurance company in history!! Everyone should be in handcuffs with the illegal practices that they do!! I was involved in a multi vehicle accident in which their insured driver was 100% at fault…was even found …
All I’m going to say is the rep I had barely could speak English , that’s not the main problem. After that , they never answer the phone , never get back to you . Then on top of that , they offered me 1000$ after one of their drivers …
This company gets ZERO STARS they are rude and lazy, I have been waiting for two months to settle my claim and all I get is voicemails. When I finally talked to Bernice she keeps telling me the salvage department will contact me in which …
This company needs to be shut down! I was hit by one of their drivers, there is a police report that deems their insured at fault and they have yet to approve my claim. The adjuster first told me that they had 30 days to investigate, and …
0 STARS… The 1 star was just to post my review! A person that has insurance with this company hit my Car and it’s been a run around ever since where going on 2 months now my car has been hit they want me to pay for my rental that is 581$ …
SCAMMERS!!!! They should be reported !!!!The only reason why they get a star is because I can’t give zero star. HORRIBLE COMPANY!!!! I just got insurance with them for my new car and they asked me for proof of previous policy so I sent them …
I was involved in an accident with their insured Sunday. Called to file the claim Monday morning. By Tuesday afternoon, Eleana R. the claims adjuster contacted me and got the ball rolling. She kept me informed on my claim and made what …
Worse experience ever. It took weeks to get the car fixed, then we found out the impact of the accident broke the water pump. They refused to pay for that repair. The adjuster Pillar W needs to trained in this field, how to return calls and …
I advise everyone with complaints and no action from the company to contact their State Department of Insurance to and also report them to Better Business Bureau. I was also hit by someone insured from this company and have not heard from …
This company is a joke! I’ve been trying to get updates on my car for over a month! The adjuster Erica failed to send me the location of where my car was after they picked it up from the tow yard the day after the accident. It took 3WEEKS …
If I could give 0 stars I would, a joke of a company minor crash with no airbags and just headlight and bumper damage called a total loss!! They took my car to the wrong shop to begin with, left it on the street in a bad neighborhood …
I would not wish this company on my worst enemies.
They are one of the most unprofessional companies I’ve ever dealt with. I don’t …
Everything you’re reading here is true – same thing happened to me – I was rear ended while I was stopped at a red light by one of their insured over a year ago, my car was deemed a wreck, I suffered a concussion, and they still haven’t …