Very unprofessional!!! Wow , customer service does not make notes to reflect conversations with customers. Unauthorized transactions I never agreed to. Do not use this finance company!
Ok experience. They just need to better train employees on customer experience and all the policies so they are all on the same page and all give customers the same information.
This is a terrible company that steals from people I bought new tires and rim and I didn’t realize that the interest was a hundred and eleven interest so the rings that cost me a $1500 in reality cost me $6,000 it’s ridiculous I think it’s a company that takes advantage of people
Thank You American First for granting me the opportunity of using your finance services to purchase the things I need, and for allowing me three months to pay before the interest charges are applied.
They will blow up your phone calling you a thousand times but they’re really good at helping and working with you if have a problem with your schedule payments or anything
Horrible horrible!! Overcharged my account!!! The guy tried to argue with me I will never go threw them again if I could give them a -0 I would!!! Horrible customer service as well!
I would like to really say thank you for giving me a chance. And ur service is awesome. If I could use ur service again I would. Once again Thank you very much.
i had the same experience crooks we need to make a lawsuit this place screws people we were never told intrest would add to the 3 months if not paid off this is rediculus i see a class action lawsuit
They are a bunch of crooks DO NOT do business with them or any company that uses their service they will over charge you and steal money from your account.
Horrible staff. They run your card as often and as much as they want. They lie to your face and when you call they laugh at you and act like you’re crazy and they act helpless like they can’t do their job. Very unprofessional. Super disappointed.
Would not recommend making extra payments on your account I told them $198 instead they took out $300 they didn’t take out my regular payment and replace it with the $198 so they took out two payment so for a financial place they don’t …
This is by far the worst finance company to do business with. I have never dealt with so much incompetence in my life, how they are still in business is mind boggling.
They decided to pull the payment out of my bank account without my permission. They said they can pull out as much as they need to without asking. Be careful they will steal from you.
Im very appreciative by all the work research and patience jeff marr invested into my family. I definitely felt like my family mattered and im very thankful.
American first finance is always willing to work with you and answer any question that you have immediately with customer service professionals on staff that are courteous and helpful!
THIEVES!!!! THEY ARE THIEVES. IDC IF YOU DONT PAY WITHIN YOUR 3 MONTH GRACE PERIOD, HOW YOU GOING TO CHARGE 3000$ OF INTEREST FOR THOSE 3 MONTHS? PLUS THEY TOOK MONEY OUT OF MY ACCOUNT EVERY MONTH AND STILL SAY THAT MY BILL WAS IN COLLECTION. HOW DOES THAT WORK WHEN YOUR GIVING YOUR PAYMENTS??? HORRIBLE HORRIBLE
the signup was fast and the terms was good the called and made sure I understood the terms of my account and also made sure I knew the amount of my payment
I have had a great experience with this company. They are great people, they listen to your problem if you have one, they try to help you solve your problem. They are just swell people.
American First has been a great company to do business with I am so glad they gave me a chance to have credit with them .I would recommend American First to anyone looking for credit or to build there credit back up.Thank You American First.
The only reason I gave one star because zero star’s isn’t an option this company does not want you to pay the loan off early because they can’t make any money if you do they told me I had insufficient fund in my account and that will never …
It was very easy to be approved. I’ve only spoken to Customer Service over the phone once but it was a very pleasant, helpful phone call. I would recommend.
Bad representatives i have ask for my bill for almost a year and haven’t receive one i had spolen to 5 diferent representatives in the past 5 moths they all say we will sent you one in 48hrs and nothing i think they are hidding something or else why not sent me a statement horrible company..
This company is really a rip off, they make you pay for an application fee, then they charge more than one of the but-here-pay-here furniture stores. Might as well go to Aaron’s or Rent-A-Center, at least they charge to much up front, not sneak & do it. PLEASE ANYONE LOOKING FOR A DEAL, DON’T THINK THAT THIS IS ONE
IF I COULD GIVE THEM A 0 STARS I WOULD I PAID EARLY ON MY BILL THE GIRL TOLD ME SHE DELETED MY CARD SHE DIDNT IT TOOK MONEY OUT TWO TIMES CAUSEING ME TO HAVE HARDSHIP WITH THE REST OF MY BILLS WITH OVER DRAFT FEES TOTALING CLOSE TO $300 …
I was approved quickly and the payment options are extremely manageable. I would like my statements on a regular basis as they are sparatic now but otherwise, I would use this company again.
It’s the best place I’ve ever been to. From the Furniture to the Customer service and Deals. Never thought they would help me but they did and I’m happy with them and hope for more business soon 😁👍 …
I purchased a perfect recliner chair. Just what I wanted. Everything went smoothly and the store personnel and the delivery people were very courteous and helpful.
The young lady that I spoke to name was Aretha I wanted to say thank you very much she had the sweetest tone in her voice and she was very informative I think she did an amazing job she answer all my questions she made me laugh and she may be comfortable. I am very very satisfied with my service thank you again Aretha
So far the experience was quick and easy. I feel they need to at least give you two weeks or more before the first payment is drafted out of your account
If I could do a negative star, I would.
I should have NEVER done business with American First.
They are crooked. I paid before they could charge finance fees. But, they still …
The company itself sucks but Stephanie helped me straighten things out. She really made my life easy by explaining my options and guiding me through what steps to take with my account.
The finance company made it easy to get approved I was approved within the first ten minutes after filling out the application I would highly recommend them to family members for sure
It’s funny to me that most of the reviews here are because you entered into a contract you knew you couldn’t pay! Terms are laid for and most of you admit that. You couldn’t pay and now you fault the company. No wonder you people aren’t …
I feel that American First Finance made it so quick and easy to get approved and financed for my new bedroom set. I would prefer different terms however to better suit my budget.
Love this company this is the second time getting finance through them have been very helpful respectful and kind. thank you for letting get my new home fully furnished.
It’s good if you have to have it but I tried paying it off and I was 20 days off because it took longer to get my taxes to pay it off at 120 days so now I have to pay 2 years on a mattress that I’m paying over $1700 for ….so it’s good if you really need it but they screw u in the long run
I had great experiences in I am proud to say I am done paying them . The representative Gracie gave me great customer experience. Gave me great long life advice! Her customer service was awesome .
They pull money when not authorized, I currently have a stop payment on this company because they pulled 4 77.60 payments in 4 days at the end of my loan, claiming it was because 6 of my payments were late, resulting in a $25 late fee each …
Easy and convenient for purchasing items for your car. Just pay the balance off within 30 because their interest is applied to the amount you borrowed and not what you owe.
Worst company ever! Taken extra payments out of our accounts that were not authorized. We have been hung up on multiple times. This is the worst customer service I have seen. I would Never do business with them again. They don’t even deserve 1 star.
You guys are great, so far. Now FFO, on the other hand, we had a major issue out of them. Our new sectional was damaged and they finally told us they would give another new factory wrapped sectional. They said They had one in stock with …
I made an early payment and everyday from that payment they are trying to withdraw money. Even though I talked to the representative and told them I made a payment on the first but everyday after the 4th they keep trying to withdraw a …
Finance company never sent any paperwork. Store told me no payment for 90 days. Payments began a week later and was taking 2 payments per month. Not sure what’s going to happen when I go to pay off if interest will be dropped.
I am amazed in this busy world how America Best & Bi Rite Furniture can make things so easy, no complications, no pushy sales person. Just relaxed, no hurry, take your time & shop ! I have a list & going back !
It would of been better if you had someone from the company there. So if I had any questions . I didn’t not feel comfortable give my SS # out in the open. I had to give to one person and he had to put it in the computer. I just would of felt better if someone from the company was there
Had no problem with them taking out the exact amount and was able to finish my payments early with no problems. Good place to work with and build your credit.
The services have been helpful and quick for approvals. They are curtious and have a number of areas covered. The Interest rates can be a bit lower, but I like the 90 day option, and pay off early options.
I like American First Finance. I have used them several times. I opened an account with them again last month to buy a new bed. The only thing I wish was that my approval amount for being a repeat customer wiuld have been a bit higher that 864.00 and I wish they had electonic partners in my town. I need a new tv.
The process was fast and easy. What made me the most excited is that I was not judged about my past. Given a second chance to rebuild my credit made me feel like a person and not a number on some spread sheet.
Not a terrible experience, The website they use can use a lot of work. But honestly the same as cash thing was great. Customer service was friendly when I did have to call. Our experience was overall not a bad company to deal with.
Dont do it its a scam… Bought furniture that cost $2000 they aren’t even worth that. But after my 90 same as cash they jumped my bill up to $5000. That’s what I will end up paying. That’s almost triple the original amount.
They steal money from your account with permission. But just call you bank and report it as fraud and let them know you did noy authorize it and the bank will return it. I got something for they ass though how about I’m closing my bank …
This place is pitiful. The stole my money from my account without my Authorization. Then they tried stealing money from other forms of payment that I used in the past. Which is stealing!!!! I have filed a complaint in the Better Business Bureau!!! My bank is also reversing the changes. Stay away from this company. They are thieves!!!!
This company is awsome. They worked with me on my payments after I got laid off so I was still able to pay my bill and not have any late payments reflect on my credit report. I most certainly will use them again for any future purchases.
If i coukd give negative stars i would. We got furniture at american freight and financed it through american first. We paid the monthly payments for 6-7 months then i called to pay it off and the payoff was more than we financed, after …
The employees at American Freight were very helpful letting you browse the store and are ready to help when they are called to do so.
The prices are what draws me to this place they are within your reach nothing …
Updates. So i was able to get a hold of ceo of the company is was willing to help fix the issues at was very helpful. And hopefully this will be the fix and we wont have anymore issues. I do appreciate the fact that he did take it upon his …
My experience with American First Finance has been great so far. It was easy to get approved, the monthly payments were affordable & I haven’t had any issues with billing.
I would never recommend this financing company to my friends and family. I don’t know how I went from paying off what I owed within the 90 days, yet a month later, I notice a $237 charge to my bank account. Well apparently they charge $4 …
I recently opened an account and had some questions about the payoff and when I chatted on line the rep she was very helpful. I needed her to explain a couple of times which she did very patiently. My experience thus far has been pleasurable.
This company continues to try and take $126 from our bank account even though the loan is paid off. I even sent copies ofALL transactions to prove we were correct and they still said we owed. Even the 24 online chat rep said we were right. …
If I could leave a lower score, I would. DO NOT USE THIS COMPANY! Yes, they offer financing to people who need it. But what they fail to tell you is they charge people 145% interest! You can’t get anything paid off!! SCAM! RIP OFF!! …
The opportunity to get something on credit with a grace period is reasonably fair. What is frustrating at times is the shops that get to use them. They could be shady, pushy, and dishonest. Keep in mind that American Finance is that bank who loaned you the money and does not reflect the store front that got you the products.
They claim my paperwork was processed late so decided to take 3 payments in 4 days, which put me into overdraft because i had missed days sick the week before. Their explanation, the payment was past due and owed to us. No email to say hey …
Make sure to pay your bill if you’re offered 90 days to pay or you will pay 3 times the amount. I’m upset that it is taking so long for them to show that I have paid my account off, I wonder if it would be the same time frame it i was late …
The only thing nice they do it TRY to sound sincere. They pull money out of my account way before or way after my pay days and then say I’m past due. Its hard to feed your family and pay bills when your broke. Have asked multiple time to …
Signing up and getting approved was very easy and fast. The interest rate made my heart stop for nearly one full minute but I need my car to work so the repairs were necessary.
This is quite possibly the worst company I’ve EVER done business with. If I could give a negative star rating I would. They auto debit my account whenever they want and say “It’s in your contract” I was late by 1 day and paid it the next …
They were a great finance company. I only had one issue and that’s when I attempted to pay them off. I had a issue with the correct payoff amount not showing up. It took over a month to resolve but they did resolve everything.
Terrible company to get a loan from! This is a bullying company that charges 7.02 dollars per day on a loan add that up times (30)
After the 90 day period they’re gonna back charge you interest from day one, so …
No one explained how leasing works. I didn’t know I had leasing fees or was even leasing. No one could tell me what my pay off was. Poor communication and fees were over the top. I’ve never spend 3300 on a 600 sofa 150 table and 299 bed. I …
Only used this because it was the only option that we had for our couch, and will not do it again. We got our loan from them three weeks ago, and they started calling me that day and left a voice mail telling me to call them back. They …
Was nice to get credit for 90 days, I just wish the furniture store told me they charged $188 for credit even that short term and I may not have financed the item. They were easy to make payments with however.
If you’re ever jammed up and need to finance a automotive repair or tires or Wheels then this is a company to go to just be aware that the interest is high and if you don’t pay it off in 90 days same as cash you do pay for a lot of …
American First Finance is an awesome loan service! Although the rate is higher than your normal percentage on a loan, they provide you 101 days to pay off that which you received assistance for to avoid that interest rate. Thanks for the …
I am highly unsatisfied with the level of service received by one of your Chat Agents I spoke with on 2 occasions named Cristine. The first time I initiated a chat she disconnected the chat line on me without helping me after I explained my …
I was approved for the finance on the spot and my car was finished within the day. I have made easy payments from out of direct withdraw and it is so simple and I don’t have to worry about it!
I had a very good experience. everything went like clock work! no hassles and when i paid my loan off early, they didnt take any more money from my account! we all have had that happen before!! so great job! i will use them again in the future
Never again will I use American First Finance. The interest rates are absurd. I purchased $1800 worth of furniture briefly did a glance over the paperwork (my mistake) however, I was being charged 103% interest daily on my furniture. It …
I purchased furniture from Gardner-White but they sent the wrong furniture so I returned the furniture and American first is still taking money from my account. They act like loan sharks. I told American first that they sent the wrong …
If I could give these crooks a zero star, I would! We financed a nice bunk bed set in February for 1200 dollars. We made $65.20 payments every two weeks. They offered 0% interest for 6 months. Sounds great right? Up until we checked …
I would never recommend this company to anybody. Yeah it’s nice to get a loan but they charge 145% interest, almost triple what your loan was even started at and charge you daily around $3-$4. With the 145% interest and them taking out …
I love y’all, it’s the electronic radio place I highly disappointed with. Get radio two months later car radio not work, the work the company did was poor at best. I going need them to get in contact with me to resolve this matter. When up …
I wasn’t told that this company would begin drafting money out of my account like every two weeks. I was told I had 3 months to pay or after 3 months, or amount financed (500+) would double. Not a problem, until I started getting these …
It was awesome and quick! After filling out the short online application I received a positive decision in less than a minute. I was using my new credit line the same day to furnish my son’s new apartment.
My first experience purchasing furniture from this company was great…good customer service, merchandise delivered as scheduled. My second experience was slightly different, merchandise was delivered as scheduled, however, all items were …
This is the most un-professional business I have ever dealt with. We financed a full living room set through them on April 29th. That very evening our town experienced a 500 year flood, destroying our home, vehicles, and every item we …
If you want to spend $5,000 on something worth MAYBE $1500, then THIS company is for you. Yeah, they’ll give you a loan, ANYONE a loan, however, beware of the extremely high, overpriced, outrageous and unrealistic Interest rates they tack …
Working with this company was a pleasure. I have experience with the new “leasing to own” furniture companies like AFF, and it is just a pleasure to be able to get the furniture I want now while still paying accordingly later on. I am one …
i can’t wait to be done with this company. had work done on a vehicle at a shop in Wichita and this was about the only option I had to be able to get the transmission fixed on my truck. HUGE bill. financing available, cool, but …
First two times were good. Low purchases. 3rd they charged me 2 times at the end. They said i made a purchase i never even approved. Their fix was refund me the last payment but reopen accound and charge interests…wow rip off. Never dealing with them and for sure passing the word to the buisness that uses them.
They pulled a double payment from our account which made our bank account go negative because of their screw up. We’ve been trying for a week to get the money back and they aren’t working with us because they only show one payment pulled on …
I have had an unpleasant experience that has proved to be more of an inconvenience to me than anything! I signed for a lease to purchase option on August 11, 2017 at a Gardner White store in Southfield, MI and was approved. My furniture was …
They debit your account when they feel like it. They do not stick to the payment dates. Call and the reps are very rude. Hate that I dealt with this company.
This was supposed to be no credit check but i received an alert that my credit …
Horrible experience at the end I paid for my merchandise and money was still getting taken out of my account one a month sometime twice a month. So i started looking at my account and call them about they put some of the payments back still …
I have used this company two seperate times. Once with Sears Outlet and another time with a local furniture store. This first time, the Sears sales associate didnt really explain the terms that well to me and it felt like i was paying three …
had low credit score, got $1,800 to buy new furniture and it was nice to know we had 90 days to pay off the amount we loaned for and not any interest until after the 90 days if we couldn’t pay it off that soon. I thought it was pretty fair. I am totally re loaning through American First Finance again.
Super easy. We were in a bind with family moving here and needed a bigger couch desperately and this company came through for us. I was super happy and the payments are decent except the added amount of interest is crazy but I dealt with …
It was really amazing quickly I was able to adjust payment when I call as I was recently hospitalized… The representative was friendly, professional and willing to guve me every possible assistance she could give to accommodate my …
It’s my first time dealing with this company and I’m actually a little appalled. I got a call yesterday regarding my payment I said okay cool I’ll catch up when my next payment is due. I’m thinking everything is fine. I got 3 phone calls …
I’ve been dealing with American Finance for the past few years for various furniture purchases and I have never had a bad experience with them. They’ve even accommodated my need to move payments around and double payments if necessary. The …
My experience was great! I was able to go into Factory Furniture Outlet and get approved for $3,000 credit line on my new sofa and paid it off within 90 days same as cash option. I would definitely recommend American First Finance and will use their services again in the future if needed.
Got the loan fast and without any hassle, great you can repay in 90 days with no interest, and we used this loan to purchase furniture. I ended up not getting most of the furniture I was wanting, because the monthly payment was very high, …
Pretty straight forward experience. We used American First Finance when we moved into a larger space and needed more furniture. We applied at the store and was approved right away. We were told what our payments would be and our first …
It’s really unfortunate that other former clients have had issues with American First as my experience was at the complete opposite end of spectrum. It was clearly communicated to me and HIGHLY suggested that I pay my furniture loan off in …
Very easy to apply and payments were all processed quickly and correctly. I paid off the first loan within the 90 days which was very convenient for me. My second loan I left as monthly payments to improve my credit score. I fell into some trouble and they worked with me. Highly recommend.
I appreciate that this is one of the few places that offered me credit due to my lack of credit history. I also have student loans and that makes a lot of creditors deny me. The terms of the loan work great, for the first three months if …
I didn’t have any credit and they picked me up and offered a loan for my first car bought off a lot. Payments were easy to make and customer service was friendly if you had any questions, or if you wanted an update on your balance. I was so happy to get my official letter of payment completion as they made it so easy.
Friendly and easy to work with
Great customer service.
WORST PLACE EVER DO NOT USE!!!!
easy to work with, high interest
Always there when I’m in need
Best Finance company to be with.
It was a quick and easy process
Good people. Very helpful
Great, Reasonable, helpful rates.
Easy to deal with no issues.
Quick response. Great customer service
Quick I would recommend them
Dont enven deserve 1 star !!!!!🤬 …
Great job service was excellent
Great service at all time!
Very helpful with purchase of furniture
good experience. no hiccups.
Great finance options opportunities
Very pleasant. Courteous professional
I don’t have any complaints
Great serice. I really did like it.
i love my bed! thanks guys
great experience, process was clear and in detailed
Super easy and not to bad of a deal
It feel good to get a second chance
The interest on a loan through this company is suicide.
Fabulous service. Quick, easy, and friendly.
First time was great that I used again
Fast, easy and painless! Highly recommend!
We absolutely love their services
Easy and fast credit approval 👍🏻 …
Very easy application and fast approval.
Terrible place will take money out of your account without asking
Good company report to credit karma fast
The approval process was easy and fast.
Competitive prices. Good consumer service.
These guys are crooks 119.67% !! My son in law was told 20%.
Easy qualify, auto payments. Was cool.
Easy approval great place to deal business with
A little trouble starting out but All is great now
Good experience overall easy to work with.
Love the 90 day same as cash option
No hassle financial services to get what you need
I have used them twice. Quick and easy!
Fast and thy gave me a chance to prove my self.
It was extremely easy and I was approved in minutes.
Great experience easy no hassle quality merchandise
Paid off in 120 days with no problem.
Straight forward financing, great for those with average or below average credit
They were fast and friendly and helped us when we needed it
The interest rate is high, but they get you where you want to be. They get you what you want and need.:)
Love this place, very friendly and the products are 100% guarantee
The finance charge is high , but otherwise they are good
A very help and easy to do business with at all times.
Very friendly and professional and prices are amazing
It was great process and the customer service was excellent
It was very helpful to be able to be able to pay it back with no interest
Fast approval… great customer service! Would recommend
I had a pleasant experience with American Freight
i will never do business with them again. they are a rip-off
thay have been very good to me I will recamen then to my family
Very professional this is my second time with company would recommend to anyone.
Great to work with and the auto draft payment set up easy.
Good for service until the end there were too many calls& NO communication!!!
Easy financing process. Great way to rebuild or build credit.
Terrible dont ever do business with them ever they stole money from me.
No hassles, very easy to deal with and will use them again in the future
great finance easy place to make payments easr aproved
Great way to build your credit up (by paying the loan off)
Approved my loan for new furnite, really high interest rates though.
Worse company ever have had nothing but issues with them.
They stealing money out of my son account!! This is the worse ever I will not stop until they pay him his money back!!!
Fast and easy process. Love all my new furniture
Easy and very affordable. Taxes are a little high, but not crazy…
No hassles and very easy I’ll be using this company again!
Very upset with this company. Very rude. Never again. Lesson learned…
It was great they helped me a lot great customer service
Gave me a chance to build my credit when noone else would down side interest rate a brutal
Well the financing part went fairly well. So far so good!
Got approved on my loan same day, would recommend to friends and fam
NOT BAD FINANCING AS LONGS AS YOU PAY OFF BEFORE 100 DAYS YOU GET SAME AS CASH
Great People …so happy with how much credit I was able to build with this personal loan
I needed to change my payment date and it was done easily.
Very good prices, and everyone who works there has a very good and helpful attitude. Will defiantly shop there again.
Easy and fast experience… I’ll be doing business with them more coming up
Every easy set up and awesome 90 day pay plan two 👍👍 up …
Website sucks and I can’t log in. Sad they can’t spend some cash to fix their dang website. I was wanting to pay my dang loan off.
All the workers are all incredibly kind and helpful not rude whatsoever ! I highly recommend!!
Very unprofessional!!! Wow , customer service does not make notes to reflect conversations with customers. Unauthorized transactions I never agreed to. Do not use this finance company!
Great , well organized and they will break down your finances in simple format
The experience was fast and easy. Great people who were friendly and helpful.
Approval was fast payments where simple to make I highly recommend .😊 …
It’s a loan, you have to pay it back with interest, but if you pay it in 90 days it’s not as much, other wise it is what it is.
The process was simple and the payments were small so it made everything so awesome
I’m glad that was able to find something affordable and cheap payments. It was an short process glad I applied.
It’s a good thing to have when u don’t a transportation to get to the place of business. Because u can make your pymt online….
They are very professional and will help you with any misunderstanding you have. I would most definitely recommend them to others.
Awesome, great business and very much helpful. Would recommend to anyone family and friends.
Thanks American first finance for being my first credit finance for furniture buying…was fast and approved in minimum paper requirements….thanks
So far this company is excellent. My only concern was the inquiry on my credit report!!!!!!
AFF provides fantastic service. I highly recommend them for financing needs.
My experience was horrible after my 3 month they didn’t say I was getting charge with interested n brought my account back up wen I first got it
Horrible company. Dishonest. Continued to debit my account after specifically revoking their access. Fraudulent crooks! Buyer beware!
I love finacing through this place never had any unwanted charges or interest price was what was quoted
it was easy to apply and extremely quick reply with acceptance. I would recommend to all of my friends.
Everything went smoothly with American First Finance, I only had a problem with the furniture company Gardner White
Low payments good rates thanks American first Finance I would definitely recommend to a friend
American first Finance allowed me to get the furniture I wanted. The service was superb
Ok experience. They just need to better train employees on customer experience and all the policies so they are all on the same page and all give customers the same information.
Very reasonable experience on their end, and would definitely use them again for future buys.
It was very easy to finance and the payments were low enough to be able to afford the things you want
This is a terrible company that steals from people I bought new tires and rim and I didn’t realize that the interest was a hundred and eleven interest so the rings that cost me a $1500 in reality cost me $6,000 it’s ridiculous I think it’s a company that takes advantage of people
Thank You American First for granting me the opportunity of using your finance services to purchase the things I need, and for allowing me three months to pay before the interest charges are applied.
Very friendly and great service! Really helps those who cannot afford to get new items at all once!
Quick and friendly customer service but they don’t seem to listen when you say not to do something I do it anyway.
A great Finance company to use if you’re looking to finance I will definitely recommend friends and family
i had NO Problem, i read all the horror stories , but u have to read your contract and pay on time . I will do business with this company again
They will blow up your phone calling you a thousand times but they’re really good at helping and working with you if have a problem with your schedule payments or anything
Loved loved the service! Not only do they help whatever ur needing to get done they help u
As well & great customer service.
Just got started with them but so far so good! I definitely recommend their financial services!
Horrible horrible!! Overcharged my account!!! The guy tried to argue with me I will never go threw them again if I could give them a -0 I would!!! Horrible customer service as well!
I had nice patments and was able to pay off everything within a good time without being charged a lot of interest
I would like to really say thank you for giving me a chance. And ur service is awesome. If I could use ur service again I would. Once again Thank you very much.
Very helpful anytime I called customer assistance. Very respectful to me as a customer. I highly recommend this company.
Good experience, the american first finance team was extremely helpful and true to their word. Would work with them again.
i had the same experience crooks we need to make a lawsuit this place screws people we were never told intrest would add to the 3 months if not paid off this is rediculus i see a class action lawsuit
They are a bunch of crooks DO NOT do business with them or any company that uses their service they will over charge you and steal money from your account.
They offer affordable financing options and even have an awesome support staff! Would highly reccommend!!
I have used them three times now for home furnishings and they have been pretty easy to rifle with. I would use them again.
Horrible staff. They run your card as often and as much as they want. They lie to your face and when you call they laugh at you and act like you’re crazy and they act helpless like they can’t do their job. Very unprofessional. Super disappointed.
not to bad of a company you pay every 2 weeks ,good deal long as you have decent job ,but overall good
Just speechless most unprofessional company i’ve ever dealt with. They WILL STEAL your money. If I could give them a zero I would
Great customer service, the loan amount was pretty low but overall the expetience was pretty good.
Would not recommend making extra payments on your account I told them $198 instead they took out $300 they didn’t take out my regular payment and replace it with the $198 so they took out two payment so for a financial place they don’t …
American First Finance is a very good way to purchase furniture when life struggles for to make purchasing easy and convenient!!!
Very Happy with American First. Like the early payoff option I do wish it was 120 days same as cash instead of 90 but it’s all good
Easy to get financing, and if you pay off your balance in the defined time period, it’s interest free.
This is by far the worst finance company to do business with. I have never dealt with so much incompetence in my life, how they are still in business is mind boggling.
They decided to pull the payment out of my bank account without my permission. They said they can pull out as much as they need to without asking. Be careful they will steal from you.
quick easy rates high so have pay within 3 months will use again next time go with the store that offers 6 months or more
Great company. Paid off first furniture and they raised my credit by $600
Im very appreciative by all the work research and patience jeff marr invested into my family. I definitely felt like my family mattered and im very thankful.
American first finance is always willing to work with you and answer any question that you have immediately with customer service professionals on staff that are courteous and helpful!
Thank you for giving me the chance to get fiance it was hard with other companies I will definitely tell anyone to try you to help there credit score
THIEVES!!!! THEY ARE THIEVES. IDC IF YOU DONT PAY WITHIN YOUR 3 MONTH GRACE PERIOD, HOW YOU GOING TO CHARGE 3000$ OF INTEREST FOR THOSE 3 MONTHS? PLUS THEY TOOK MONEY OUT OF MY ACCOUNT EVERY MONTH AND STILL SAY THAT MY BILL WAS IN COLLECTION. HOW DOES THAT WORK WHEN YOUR GIVING YOUR PAYMENTS??? HORRIBLE HORRIBLE
American First Finance is a great financial institution to finance through. It was easy to apply and the payments are affordable.
I was pleasantly surprised and happy about receiving a loan from this company. They are professional and efficient.
the signup was fast and the terms was good the called and made sure I understood the terms of my account and also made sure I knew the amount of my payment
My experience has been an easy one. I enjoyed it very much and highly recommend American First Finance.
I love their furniture. It’s good quality and economic for your buck. I will definitely be coming back for more furniture.
Great company, gives people with credit issues a second chance, easy process and will def work with them again
I have had a great experience with this company. They are great people, they listen to your problem if you have one, they try to help you solve your problem. They are just swell people.
101 day payoff is a great way to get what you need while rebuilding your credit,and not getting robbed in excessive fees a good company to borrow from
They approve me quickly and customer service is very friendly very nice and workable good company so far I have no complaints
So far my experience is good… Im glad their is someone out there to finance me.. They are very understanding.
American First has been a great company to do business with I am so glad they gave me a chance to have credit with them .I would recommend American First to anyone looking for credit or to build there credit back up.Thank You American First.
Outstanding customer service in every store in AZ that I’ve been to so far. Online & phone support is great as well. 🙂
The only reason I gave one star because zero star’s isn’t an option this company does not want you to pay the loan off early because they can’t make any money if you do they told me I had insufficient fund in my account and that will never …
It was very easy to be approved. I’ve only spoken to Customer Service over the phone once but it was a very pleasant, helpful phone call. I would recommend.
Bad representatives i have ask for my bill for almost a year and haven’t receive one i had spolen to 5 diferent representatives in the past 5 moths they all say we will sent you one in 48hrs and nothing i think they are hidding something or else why not sent me a statement horrible company..
This company is really a rip off, they make you pay for an application fee, then they charge more than one of the but-here-pay-here furniture stores. Might as well go to Aaron’s or Rent-A-Center, at least they charge to much up front, not sneak & do it. PLEASE ANYONE LOOKING FOR A DEAL, DON’T THINK THAT THIS IS ONE
IF I COULD GIVE THEM A 0 STARS I WOULD I PAID EARLY ON MY BILL THE GIRL TOLD ME SHE DELETED MY CARD SHE DIDNT IT TOOK MONEY OUT TWO TIMES CAUSEING ME TO HAVE HARDSHIP WITH THE REST OF MY BILLS WITH OVER DRAFT FEES TOTALING CLOSE TO $300 …
The application process was easy and I was approved quickly. I would not hesitate to recommend America First Finance to my friends.
I was approved quickly and the payment options are extremely manageable. I would like my statements on a regular basis as they are sparatic now but otherwise, I would use this company again.
It’s the best place I’ve ever been to. From the Furniture to the Customer service and Deals. Never thought they would help me but they did and I’m happy with them and hope for more business soon 😁👍 …
I purchased a perfect recliner chair. Just what I wanted. Everything went smoothly and the store personnel and the delivery people were very courteous and helpful.
The young lady that I spoke to name was Aretha I wanted to say thank you very much she had the sweetest tone in her voice and she was very informative I think she did an amazing job she answer all my questions she made me laugh and she may be comfortable. I am very very satisfied with my service thank you again Aretha
So far the experience was quick and easy. I feel they need to at least give you two weeks or more before the first payment is drafted out of your account
If I could do a negative star, I would.
I should have NEVER done business with American First.
They are crooked. I paid before they could charge finance fees. But, they still …
The company itself sucks but Stephanie helped me straighten things out. She really made my life easy by explaining my options and guiding me through what steps to take with my account.
The finance company made it easy to get approved I was approved within the first ten minutes after filling out the application I would highly recommend them to family members for sure
It’s funny to me that most of the reviews here are because you entered into a contract you knew you couldn’t pay! Terms are laid for and most of you admit that. You couldn’t pay and now you fault the company. No wonder you people aren’t …
I feel that American First Finance made it so quick and easy to get approved and financed for my new bedroom set. I would prefer different terms however to better suit my budget.
Love this company this is the second time getting finance through them have been very helpful respectful and kind. thank you for letting get my new home fully furnished.
It’s good if you have to have it but I tried paying it off and I was 20 days off because it took longer to get my taxes to pay it off at 120 days so now I have to pay 2 years on a mattress that I’m paying over $1700 for ….so it’s good if you really need it but they screw u in the long run
I had great experiences in I am proud to say I am done paying them . The representative Gracie gave me great customer experience. Gave me great long life advice! Her customer service was awesome .
They pull money when not authorized, I currently have a stop payment on this company because they pulled 4 77.60 payments in 4 days at the end of my loan, claiming it was because 6 of my payments were late, resulting in a $25 late fee each …
No issues great service fast response when I did have a question
Update:: now 8 months after having my couches I’m still paying off they rates is …
Easy and convenient for purchasing items for your car. Just pay the balance off within 30 because their interest is applied to the amount you borrowed and not what you owe.
Worst company ever! Taken extra payments out of our accounts that were not authorized. We have been hung up on multiple times. This is the worst customer service I have seen. I would Never do business with them again. They don’t even deserve 1 star.
You guys are great, so far. Now FFO, on the other hand, we had a major issue out of them. Our new sectional was damaged and they finally told us they would give another new factory wrapped sectional. They said They had one in stock with …
I made an early payment and everyday from that payment they are trying to withdraw money. Even though I talked to the representative and told them I made a payment on the first but everyday after the 4th they keep trying to withdraw a …
Finance company never sent any paperwork. Store told me no payment for 90 days. Payments began a week later and was taking 2 payments per month. Not sure what’s going to happen when I go to pay off if interest will be dropped.
I am amazed in this busy world how America Best & Bi Rite Furniture can make things so easy, no complications, no pushy sales person. Just relaxed, no hurry, take your time & shop ! I have a list & going back !
It would of been better if you had someone from the company there. So if I had any questions . I didn’t not feel comfortable give my SS # out in the open. I had to give to one person and he had to put it in the computer. I just would of felt better if someone from the company was there
Had no problem with them taking out the exact amount and was able to finish my payments early with no problems. Good place to work with and build your credit.
The services have been helpful and quick for approvals. They are curtious and have a number of areas covered. The Interest rates can be a bit lower, but I like the 90 day option, and pay off early options.
I like American First Finance. I have used them several times. I opened an account with them again last month to buy a new bed. The only thing I wish was that my approval amount for being a repeat customer wiuld have been a bit higher that 864.00 and I wish they had electonic partners in my town. I need a new tv.
The process was fast and easy. What made me the most excited is that I was not judged about my past. Given a second chance to rebuild my credit made me feel like a person and not a number on some spread sheet.
Not a terrible experience, The website they use can use a lot of work. But honestly the same as cash thing was great. Customer service was friendly when I did have to call. Our experience was overall not a bad company to deal with.
Dont do it its a scam… Bought furniture that cost $2000 they aren’t even worth that. But after my 90 same as cash they jumped my bill up to $5000. That’s what I will end up paying. That’s almost triple the original amount.
They steal money from your account with permission. But just call you bank and report it as fraud and let them know you did noy authorize it and the bank will return it. I got something for they ass though how about I’m closing my bank …
This place is pitiful. The stole my money from my account without my Authorization. Then they tried stealing money from other forms of payment that I used in the past. Which is stealing!!!! I have filed a complaint in the Better Business Bureau!!! My bank is also reversing the changes. Stay away from this company. They are thieves!!!!
This company is awsome. They worked with me on my payments after I got laid off so I was still able to pay my bill and not have any late payments reflect on my credit report. I most certainly will use them again for any future purchases.
If i coukd give negative stars i would. We got furniture at american freight and financed it through american first. We paid the monthly payments for 6-7 months then i called to pay it off and the payoff was more than we financed, after …
The employees at American Freight were very helpful letting you browse the store and are ready to help when they are called to do so.
The prices are what draws me to this place they are within your reach nothing …
Updates. So i was able to get a hold of ceo of the company is was willing to help fix the issues at was very helpful. And hopefully this will be the fix and we wont have anymore issues. I do appreciate the fact that he did take it upon his …
My experience with American First Finance has been great so far. It was easy to get approved, the monthly payments were affordable & I haven’t had any issues with billing.
I would never recommend this financing company to my friends and family. I don’t know how I went from paying off what I owed within the 90 days, yet a month later, I notice a $237 charge to my bank account. Well apparently they charge $4 …
I recently opened an account and had some questions about the payoff and when I chatted on line the rep she was very helpful. I needed her to explain a couple of times which she did very patiently. My experience thus far has been pleasurable.
This company continues to try and take $126 from our bank account even though the loan is paid off. I even sent copies ofALL transactions to prove we were correct and they still said we owed. Even the 24 online chat rep said we were right. …
If I could leave a lower score, I would. DO NOT USE THIS COMPANY! Yes, they offer financing to people who need it. But what they fail to tell you is they charge people 145% interest! You can’t get anything paid off!! SCAM! RIP OFF!! …
The opportunity to get something on credit with a grace period is reasonably fair. What is frustrating at times is the shops that get to use them. They could be shady, pushy, and dishonest. Keep in mind that American Finance is that bank who loaned you the money and does not reflect the store front that got you the products.
They claim my paperwork was processed late so decided to take 3 payments in 4 days, which put me into overdraft because i had missed days sick the week before. Their explanation, the payment was past due and owed to us. No email to say hey …
Make sure to pay your bill if you’re offered 90 days to pay or you will pay 3 times the amount. I’m upset that it is taking so long for them to show that I have paid my account off, I wonder if it would be the same time frame it i was late …
The only thing nice they do it TRY to sound sincere. They pull money out of my account way before or way after my pay days and then say I’m past due. Its hard to feed your family and pay bills when your broke. Have asked multiple time to …
Signing up and getting approved was very easy and fast. The interest rate made my heart stop for nearly one full minute but I need my car to work so the repairs were necessary.
This is quite possibly the worst company I’ve EVER done business with. If I could give a negative star rating I would. They auto debit my account whenever they want and say “It’s in your contract” I was late by 1 day and paid it the next …
They were a great finance company. I only had one issue and that’s when I attempted to pay them off. I had a issue with the correct payoff amount not showing up. It took over a month to resolve but they did resolve everything.
Terrible company to get a loan from! This is a bullying company that charges 7.02 dollars per day on a loan add that up times (30)
After the 90 day period they’re gonna back charge you interest from day one, so …
No one explained how leasing works. I didn’t know I had leasing fees or was even leasing. No one could tell me what my pay off was. Poor communication and fees were over the top. I’ve never spend 3300 on a 600 sofa 150 table and 299 bed. I …
Only used this because it was the only option that we had for our couch, and will not do it again. We got our loan from them three weeks ago, and they started calling me that day and left a voice mail telling me to call them back. They …
Was nice to get credit for 90 days, I just wish the furniture store told me they charged $188 for credit even that short term and I may not have financed the item. They were easy to make payments with however.
If you’re ever jammed up and need to finance a automotive repair or tires or Wheels then this is a company to go to just be aware that the interest is high and if you don’t pay it off in 90 days same as cash you do pay for a lot of …
American First Finance is an awesome loan service! Although the rate is higher than your normal percentage on a loan, they provide you 101 days to pay off that which you received assistance for to avoid that interest rate. Thanks for the …
I am highly unsatisfied with the level of service received by one of your Chat Agents I spoke with on 2 occasions named Cristine. The first time I initiated a chat she disconnected the chat line on me without helping me after I explained my …
I was approved for the finance on the spot and my car was finished within the day. I have made easy payments from out of direct withdraw and it is so simple and I don’t have to worry about it!
I had a very good experience. everything went like clock work! no hassles and when i paid my loan off early, they didnt take any more money from my account! we all have had that happen before!! so great job! i will use them again in the future
Never again will I use American First Finance. The interest rates are absurd. I purchased $1800 worth of furniture briefly did a glance over the paperwork (my mistake) however, I was being charged 103% interest daily on my furniture. It …
I purchased furniture from Gardner-White but they sent the wrong furniture so I returned the furniture and American first is still taking money from my account. They act like loan sharks. I told American first that they sent the wrong …
If I could give these crooks a zero star, I would! We financed a nice bunk bed set in February for 1200 dollars. We made $65.20 payments every two weeks. They offered 0% interest for 6 months. Sounds great right? Up until we checked …
I would never recommend this company to anybody. Yeah it’s nice to get a loan but they charge 145% interest, almost triple what your loan was even started at and charge you daily around $3-$4. With the 145% interest and them taking out …
I love y’all, it’s the electronic radio place I highly disappointed with. Get radio two months later car radio not work, the work the company did was poor at best. I going need them to get in contact with me to resolve this matter. When up …
I wasn’t told that this company would begin drafting money out of my account like every two weeks. I was told I had 3 months to pay or after 3 months, or amount financed (500+) would double. Not a problem, until I started getting these …
It was awesome and quick! After filling out the short online application I received a positive decision in less than a minute. I was using my new credit line the same day to furnish my son’s new apartment.
My first experience purchasing furniture from this company was great…good customer service, merchandise delivered as scheduled. My second experience was slightly different, merchandise was delivered as scheduled, however, all items were …
This is the most un-professional business I have ever dealt with. We financed a full living room set through them on April 29th. That very evening our town experienced a 500 year flood, destroying our home, vehicles, and every item we …
If you want to spend $5,000 on something worth MAYBE $1500, then THIS company is for you. Yeah, they’ll give you a loan, ANYONE a loan, however, beware of the extremely high, overpriced, outrageous and unrealistic Interest rates they tack …
Working with this company was a pleasure. I have experience with the new “leasing to own” furniture companies like AFF, and it is just a pleasure to be able to get the furniture I want now while still paying accordingly later on. I am one …
i can’t wait to be done with this company. had work done on a vehicle at a shop in Wichita and this was about the only option I had to be able to get the transmission fixed on my truck. HUGE bill. financing available, cool, but …
First two times were good. Low purchases. 3rd they charged me 2 times at the end. They said i made a purchase i never even approved. Their fix was refund me the last payment but reopen accound and charge interests…wow rip off. Never dealing with them and for sure passing the word to the buisness that uses them.
They pulled a double payment from our account which made our bank account go negative because of their screw up. We’ve been trying for a week to get the money back and they aren’t working with us because they only show one payment pulled on …
I have had an unpleasant experience that has proved to be more of an inconvenience to me than anything! I signed for a lease to purchase option on August 11, 2017 at a Gardner White store in Southfield, MI and was approved. My furniture was …
They debit your account when they feel like it. They do not stick to the payment dates. Call and the reps are very rude. Hate that I dealt with this company.
This was supposed to be no credit check but i received an alert that my credit …
Horrible experience at the end I paid for my merchandise and money was still getting taken out of my account one a month sometime twice a month. So i started looking at my account and call them about they put some of the payments back still …
I have used this company two seperate times. Once with Sears Outlet and another time with a local furniture store. This first time, the Sears sales associate didnt really explain the terms that well to me and it felt like i was paying three …
had low credit score, got $1,800 to buy new furniture and it was nice to know we had 90 days to pay off the amount we loaned for and not any interest until after the 90 days if we couldn’t pay it off that soon. I thought it was pretty fair. I am totally re loaning through American First Finance again.
Super easy. We were in a bind with family moving here and needed a bigger couch desperately and this company came through for us. I was super happy and the payments are decent except the added amount of interest is crazy but I dealt with …
They were quick to approve our application which is good.
I do not like the fact that they start calling and sending emails 2 days before …
It was really amazing quickly I was able to adjust payment when I call as I was recently hospitalized… The representative was friendly, professional and willing to guve me every possible assistance she could give to accommodate my …
It’s my first time dealing with this company and I’m actually a little appalled. I got a call yesterday regarding my payment I said okay cool I’ll catch up when my next payment is due. I’m thinking everything is fine. I got 3 phone calls …
I’ve been dealing with American Finance for the past few years for various furniture purchases and I have never had a bad experience with them. They’ve even accommodated my need to move payments around and double payments if necessary. The …
My experience was great! I was able to go into Factory Furniture Outlet and get approved for $3,000 credit line on my new sofa and paid it off within 90 days same as cash option. I would definitely recommend American First Finance and will use their services again in the future if needed.
Got the loan fast and without any hassle, great you can repay in 90 days with no interest, and we used this loan to purchase furniture. I ended up not getting most of the furniture I was wanting, because the monthly payment was very high, …
Pretty straight forward experience. We used American First Finance when we moved into a larger space and needed more furniture. We applied at the store and was approved right away. We were told what our payments would be and our first …
It’s really unfortunate that other former clients have had issues with American First as my experience was at the complete opposite end of spectrum. It was clearly communicated to me and HIGHLY suggested that I pay my furniture loan off in …
Very easy to apply and payments were all processed quickly and correctly. I paid off the first loan within the 90 days which was very convenient for me. My second loan I left as monthly payments to improve my credit score. I fell into some trouble and they worked with me. Highly recommend.
I appreciate that this is one of the few places that offered me credit due to my lack of credit history. I also have student loans and that makes a lot of creditors deny me. The terms of the loan work great, for the first three months if …
Always a great experience when dealing with American first Finance. helped me out when i needed help the most.
I didn’t have any credit and they picked me up and offered a loan for my first car bought off a lot. Payments were easy to make and customer service was friendly if you had any questions, or if you wanted an update on your balance. I was so happy to get my official letter of payment completion as they made it so easy.