Garbage collection service, Ameri-Tex Services Inc.
Ameri-Tex is supremely capable of removing any form of waste you may have through our curbside residential pickup services, commercial dumpster rental, and more. We’ve been … See more
I don’t have the capability to use Ameri-Tex where I live but spoke with a very helpful lady, Misty (I think) about an upcoming need for junk removal and she was very nice and helpful…looking forward to doing business in the future.
When I move I will definitely sign back up with Ameri-Tex. Heather Henderson does a great job making sure customers are taken care of and happy with their service.
Same issues as everyone else…got this service last month paid for it and no one has showed up to pick up my trash… I call and no answer and when I get someone I’m told the driver said my trash was not out there… it’s been sitting out there by the road for two weeks… I’m canceling my service today!!!!
Never had picky trash men before. They are specific about which type of trash they will pick up. Total BS in my opinion!!!!!! I thought trash companies picked up trash and no it was not chemicals!
I’ve used these guys for a few years now………they do the job. I checked around and Ameri-Tex is the CHEAPEST around and the phone is answered by a real person if you ever have any issues and they are quick to make things right. It’s trash pick up……….what more can you ask for.
Ameri-tex has been a good service. Customer service rep, Cassandra, has been very helpful to be sure that I got a senior citizen discount. Thank you Cassandra!!
Kristina Baker helped me with my service and was absolutely amazing. She was caring and extremely helpful. I was very pleased with the service she offered.
This company started my service three years ago by missing a pick up. I kept them anyway, but I am fed up with their business ethics!! GPS is the best!!!
Heather was the best! I has an issue trying to find a provider in my area and she did some calling around for me and even called me back to let me know what the verdict was.. I would totally recommend you guys in the future.
I hate that there’s not a “no star” option. I’m blown away at the lack of customer service from this establishment. Every employee that I spoke to was blatantly rude and intent on showing their dominence. There were several times I set my …
I have had this company for over 2 years an not one time have I ever been missed an the driver that runs my route is great has gone over an beyond to help me out a few times!! I think they are doing a AWESOME job!!
This company is the most kindest company in tx. Ashely monchief is one of the empoyees at this company and ive never delt with anyone else who can top her respect with others.. She’s kind, courtesy, and one of the sweetest there. If you …
My husband and I just moved to a rural area.I called Ameri-Tex and got the nicest lady by the name of Chasity over the phone.She was well knowledgeable of the prices and explained the day’s for pick-up for my area.Thanks for your patients with me.This is totally new for me with the trash pick up and this rural area.
The last person who rented this house didn’t pay the bill and now they won’t give me a trash can or a refund on what I’ve already paid them. Horrible company and extremely rude! I’m not paying $68 of someone else’s bill! Completely outrageous!!
Not happy at all. Cancelled my service. Not worth the hassle. I was late 1 month due to being off work for a month due to injury. They charge a late fee of 4.00 plus 20.00 for a reactivation fee.
Thank you so much Heather for talking to me about the services y’all offer! Very knowledgeable!!! She answered all my questions about my dad’s account too. So nice dealing with someone with great customer service skills! Lovely talking to you Heather!
They keep speeding through the neighborhood at Lone Star Marina . at Cedar Creek Lake in Tool.Texas. They won’t be servicing this area any longer. Take this as a warning to your driver.
I am the daughter of one your fellow employees you have just fired. My mother Amie, served your country many years ago and the fact that you would fire her and keep people who don’t work is just beyond dumb. I am ashamed of you all and you …
Very friendly staff. Ashley answered all of my questions and concerns. Will definitely be considering Ameri Tex in the future. Family oriented business, makes you feel right at home when you talk to them! Great job servicing our area!!
I see alot of bad reviews from customers. Well here’s one from a former employee. I can see why they get bad reviews. I was there 3 days and it was basically complaints. And terrible customer service. I felt bad honestly. Not a very nice company. But its trash, so what can you really expect?
Terrible service! They always skipped our trash I paid for a month they only picked up 2 times and I had to call and report skipped trash to get those picked up. Then they continued to skip my trash. I refuse to pay for services I have not received. Horrible trash company will not be using them again.
Have used this service for many years. Was happy until I had a missed pickup. Now I get to experience the run-around. Will probably be looking for a competitor. I would rather pay more for excellence!
The “cheap” price of their pickup is for a reason. They can show up at 6:00 a.m. or they can show up at 6:00 p.m. No rhyme nor reason for pickup times and good luck getting customer service. Run from this bunch.
If you’re looking for dishonest, deceitful, lying employees and management that couldn’t care less about their customers, then you’ve found the right company. This is a den of lying vipers! But not to worry, they’ll wish you a “Blessed Day” in lieu of fulfilling their commitments, which should make you feel much better.
They Have missed picking up my trash 2 times and refuse to give a refund and stated it was my fault for not reporting the next day before 3, even though I was on hold for 19 minutes before hanging up the phone. Very unkind company.
Service is outstanding!! I can always count on AmeriTex to get the job done without having to call over and over (( like my last comp)) When I have to call in , Heather is always helpful, understanding and very polite!! Def recommend this company!!!!!
Too expensive. Waiting for weeks for delivery of containers and they just keep telling me to wait. Been almost 3 weeks. Hoping that it is just due to the change in companies. It is too bad their actual service is not as efficient as their …
America Tex Services bought out Tabor Sanitation. I am impressed with the politeness of the receptionist and the flexibility they offer. America Tex Services will allow their customers to use their own trash can if they prefer. They …
Some folks think trash companies are a dime a dozen; not Ameri-Tex! What awesome service, rain or sunshine they are always on duty to pick up our trash. What a great service they do. Recommend them HIGHLY!
I’ve never had a bad experience with this company! They’re always so helpful when I need my questions answered. I’ve spoken to Lucero a couple times about my mother’s account Estela Olvera and she always be so kind and understanding with …
Called about information on the services of the company and I talked to Lucero who gave me so much information! She was polite and extremely calm and friendly! Would recommend speaking to her if you have any questions that need to be answered because she will get you all straightened out.
If I could give them a negative I would. They always claim that our trash isn’t at the end of our road and it is the day before. When I call them they tell me there is nothing they can do about it because the drivers said it wasn’t there. I …
Theyre driver sucks he turns around on my culdesac and turns his truck around getting into my yard and leaving huge ruts and i do not even do business with them. I called them 2 days ago and reported the driver. Im supposed to get a …
Missed entire road. Driver routinely skips pick up. Called and was told I could bring trash to Whitehouse from Marshall. Asked about prorated bill. Nope. Person I talked to had a I’ll take care it attitude, but still doesn’t help with the trash bags at the end of the driveway.
Ameri-tex has came up to the house to get our dumpster on several occasions when we forgot to set it out. This morning the guy even returned it back to the house after dumping it.
Awesome customer service.
I’ve been hanging in there but, it’s already Saturday afternoon and no trash pick up. Out of last three weeks, counting today, they’ve only picked up once. 🙄 I would estimate that over the entire period of being a customer, they probably average 5 weeks of pickups out of 6. …
Just like Cindy’s experience. I too received a bill in the mail. Never heard of this company and have never had any business dealings with them. Apparently this is a bunch of crooks. They never answer calls and never return messages. TEAR UP THE FAKE BILL AND MOVE ON. Don’t give them any information or send payment.
Good luck trying to get someone to answer the phone. I’ve called once a day for the past few weeks. I’ve left voicemails, too. Getting someone to respond has become a sport for me. I once called 9 or 10 times in a row and someone finally …
They dont even deserve 1 star. They have added unexplained charges to my bill, went up on my bill, missed picking my trash up, will leave trash on the ground, also will leave the wheels off my can and not even put it back together. …
Received a bill from Ameri Tex Services for $22.95 . Finally got to talk to someone in the office and was informed they had purchased Tabor Sanitation and they were collecting for the month of October . I had already paid Tabor for the rest …
They do not communicate with their customers. No one ever answers the phone. Threatens to charge extra for trash you didn’t leave out.9/21/19-cancelled service in August. Kept getting a bill even though they confirmed my cancellation. Terrible, terrible communication.
They dont pick up on time, they will leave trash scattered everywhere that fell out of their truck, and they just skip your house when they feel like it. They have horrible customer service. It is the worst thing I have ever seen or experienced in my life.
I found them to have poor customer service relating to weather issues. If they miss pickup- no compensation/credit is given. It’s like being charged for services that weren’t provided.
Set up service with Chassity. She was very helpful and kind. So far they have picked up every day they are supposed to. *Edit. Used to be able to get a hold of them if there was an issue now you are on hold forever. Still good but customer service has declined.
I understood the weather shutting down the trash pickup last week, but seriously, my can has been on FM-1968 for over a week now waiting to be picked up. This is bad!
Great company. Got extra can and still lower monthly than previous company. Gave senior discount. Always on time pickup. Cans are placed back on edge of road with lids closed when empty.
Consistently leave garbage in the can or on the road/ my driveway. When they miss your pickup it’s nearly impossible to get them back out or your account credited. Asking the customer service representative to speak to a manager or …
If we pay for weekly service then we should GET weekly service ! We have trash piled up as they did not come last week- I just got home and one of the bags is strewn about the yard as we live in the country and animals got into it- COME PICK UP THE TRASH
Whatever you do avoid this company! They have terrible service! Never know when trash will be picked up from week to week. Pay full service for terrible service!
They draft our Money on time every time. But we never know when they’ll come pick up. Supposed to be Thursdays. They haven’t picked up on time in 6 months.
We were a little late paying our bill today but when I called and spoke to Alana she promptly called the driver to ensure that our trash was picked up on time. She was polite and very helpful towards the questions I asked.
Have had their service 2 over months now and our trash has yet to be picked on our scheduled day. Driver logs that’s it’s been picked up though. Now driver states that we didn’t have our can out…..its been in the same spot next to the road since October 30th and its November 8th. Beginning to wonder what I’m paying for!
We were customers of Tabor Sanitation…They did a wonderful job and were consistent in picking up our trash on time. Since this company has taken over it has been a joke. We are instructed to put our trash out on Tuesday evening and we …
Well I called today and the phone was answered by Natalie (I believe) very polite and said she would pass the info in regard to my own personal trash lid missing from my trash can, in which I believe was accidentally thrown away when …
My service is through a contract with our water department. Multiple times my service has been skipped. Tried calling to report and no answer. Sent an email no response. Very very disappointed
I was told last week(C’mas week) that trash would be picked up on Thursday. They did. But, they also said that this week they would be a day late, which would be on Thurs. They did not pick up my trash yesterday. And, they have a recorded …
This trash service is very lacking. Had them for 2 months and they couldn’t manage to put the can back where they found it after emptying it. They blocked my driveway with the can. Had to stop my car/truck on the street (fm 2015), a 55 mph …
Called and got service. Two weeks later my trash never got picked up. I called multiple times with no answer. Finally, when someone did answer they assured me they driver was behind but would pick my trash up. They never came. I called the …
Unfortunately, our service has been extremely sporadic since this company took over our former Tabor Sanitation account. We are in rural Winnsboro and have had several no pickups, as well as excuses such as “the truck broke down”, “the …
This company skips pick ups and does not give credit for the dis-service. I live in a rural area where wild animals routinely raid the receptacles making an extreme mess. The church down the way gets hit routinely and the mess persists …
I’m not sure, either, how they rate as high as they do. The operation is a joke. The only standard they hold high is receiving your money. They have this fancy website whereas they even tout their “Never forgotten Foundation”, honoring …
This place has very shady billing practices. They bill you and put you on hold all in the same day, not giving you a chance to pay. They change their billing rules month to month. They skip picking up trash 3 out of 4 weeks per month. When …
Customer service refused to help over the phone. They just straight will not pick up their trash they are paid to do. Sad that it’s more expensive than waste management and waste management at least would do their job……….
This company has serviced my home every Friday and has never missed one pick up. Their drivers are hard workers who get the job done in any weather condition. Ashley and all the ladies in the office are so helpful whenever I call in to make my payments. Very please with their services!
NEVER seen as poor of a company in all my 45 years.
They have no concerns for the safety of their employees, no concern for the safety of others sharing the roadway, and the upper management could give a fly flip …
Well I am glad some people like this company, we do NOT! I miss Tabor sanitation’s. This company bought them out, and they couldn’t get their act or billing together for about a year. This entire time they have been dumping the trashcan …
These people are horrible my grandfather is a veteran and you would think with the company being big supporters he would be treated a lot better. He has not had his trash picked up in over a month but steady makes his payment. They have …
Trash was missed so I called and talked with Alana. She was so sweet and friendly! She put a note on my file to let the driver know that I may have extra trash next Monday! …
Terrible customer service and charging me for a can replacement after their people are the ones who left the can where it got hit. Would not recommend and canceled my service immediately. Also missed several pickups and always full of excuses.
I had Ameritex for several years and had great service, however the 2nd time around I used them my garbage was picked up 1 time with in a month’s billing. And the billing continued for 2 more month’s without disposal of garbage …
BBB files indicate that this business has a pattern of complaints concerning billing or collection issues, service issues, product issues and sales practice issues. Complaints submitted include a delay or no business response to inquiries. …
Ameri-Tex took over out trash pick up. I called to set up auto pay and see what info they needed to get me started. Cassandra answered the phone and was very polite, friendly, and knew exactly what she was doing. The call took less than …
Had juices leaking out of truck at my drive way when they would compact garbage, missed pick ups, trash can had to be right next to a busy high way, you could see several of there trucks running up and down highway, but couldn’t pick your garbage up, Would not recommended using this company.
This is the worst “company” ever. Poor management. Customer service skills dont exist here. Have had their service for a couple years. Started out bad, and still continues to disappoint. They throw things out of the bin. Leave spilled trash …
My pickup day is on Friday. Trash was not picked due to road construction in the area that morning. There was no construction that afternoon. I called on monday to find out when they were coming to pick it up. I have two full cans…they …
I live at the end of a private road and have used them for years. All of a sudden, none of the trash on our road was picked up for weeks. When I finally called to complain, I was rudely told their trucks would no longer drive down the …
What a great experience with customer service rep Kristina. I called to cancel our service since we will be relocating . Kristina was very professional and took care of all of my questions and concerns. Great customer service keep up the good work. You deserve a purple heart 💜🤗 Be blessed. …
Heather is great. Easy to deal with. The reviews are either 5 star or 1 star. I have moved 3 times in the past 5 years and so far this company has been the easiest, and cheapest. I think one’s service is highly dependent on the driver you get for your route. But that’s true with all trash companies.
Week 3 of no pickup.
I have called so many times I cannot count how many.
I have completed information online for them to contact me.
The way I look at it they have stolen my money.
We have only used this company for a couple of weeks but about 3:30 this morning a motorist hit mine and my neighbor’s mailboxes and trash bins. I called about another trash bin and spoke to Christina and even though I thought they would …
Very poor customer communication. Was sent an email with amount due and a date,nothing about suspension of service just a date and an amount. Did not pick up trash and made no attempt to help me get it picked up. Instead wanted me to wait a …
No one will call me back after leaving messages with name and number. No one has picked up our trash. I am very frustrated and disappointed at this point.
I am of an old age and on a fixed income
I was not able to pay my bill on time. The young lady Alana helped me to set my payment out a few days. This helped me very much. My service has always been …
Had Ameritex take over jireh sanitation. Had more issues with my property in town than out in the sticks. Had my pick ups missed but picked by Friday if I called. Just recently started picking up our trash in the early morning instead of …
So glad I read the reviews. I was going to call this company today and get a quote and possibly switch over to them if they were cheaper. They sound awful! I can’t post without giving a rating…even though I marked that I had not used the company…so I’m giving one star just bc I have to.
Spills trash all over the road then it’s excuse after excuse as to why and how it happened… And refuses to clean up their mess or come back to actually pick up the can that’s still full after we’ve picked it up… This isn’t the first time. But I can guarantee it will be the last time. I’m discontinuing service.
They’ve decided to not pick up my garbage 4 times now because they “couldn’t access my dumpster” that THEY placed in its location…customer service is horrible and they never answer the phone or respond to emails. Do not recommend!
Do not use these people!!! Most frustrating experience I have ever had. Used them nearly 2 years ago for a total of 3-4 months. Never received a bill. When you call, you get an answering machine. I come home one day and my trash bin is …
I have been using this company for 2 years. I requested the service to be suspended until I was able to move the trash can to the new residence. A month later I resumed the service. They picked up trash one time and failed to pickup the …
They didn’t pick up my trash because of the weather and when I inquired about a credit I never heard back from them. I pay to much for the service I do get and should be credited a week’s worth.
I don’t undersrand all the less than great reviews for this company! We’ve been with Ameritex since we moved to Tyler from Dallas, they have never missed a pick-up, if a holiday is coming up, I just go to website to get schedule because why …
I have been paying my bill online even at 3am night before pick up and they have always picked up my trash until today I find out that they hand out list of pickup at 3pm previous day. So since I have paid my bill +late fee they still won’t …
After several attempts to call with no answer left message no call back finally spoke with someone to change service address we were told new trash can would be delivered Friday 7/1/22 now its 7/7/22 and no trash can has been delivered …
Canceled our service due to the bill going up every month and then never sending out a statement like they said they would over and over. They keep promising a refund but it’s been almost 2 months and still have not gotten it.
Been with tabor now ameritex 10 plus years and they made a mistake on their bills and want us customer to pay extra. Not happening just lost us to another trash company.
They NEVER answer the phones, do not return emails or phone calls and do not pick up on time and are late by days each week. They get paid on time every month but are not a god business . We will be changing services this week!
This company misses scheduled pickup , twice in row now! I have 2 trash bins full right now, they didnt pick up Monday, I had them out without a doubt Sunday evening before, and when I just called they claimed they show the pickup on GPS at …
I set up a service on 3/3. My account was charged minutes after I got off the phone. Trash cans arrived 3/8. I was told I could set bags out. They would be picked up. Didn’t happen. I put bags in the new trash cans that evening. Monday 3/15 …
This company is always days late with pick up. I called and was on hold over 30 minutes and finally hung up. I’ve left messages and never get a call back. We are looking at another company. We are done!
They’re supposed to be removing and disposing of trash. They picked up 4 bags one time in 1.5 months. Do not recommend. They haven’t responded to emails since our 2nd reported missed pick-up.
I have no other option but to use this company in my area. They picked up my trash and allowed a bag to fall out and did not pick it up. This bag was strewn all over my yard by the time I got off of work. My trash can was not so overflowed …
I have been a customer for over 12yrs! But these last 4 yrs since Ameritex bought out Tabor Sanitation i have experienced nothing but frustration from this company, about every 6months i have to call them to remind them to pickup up our …
Ameritex did not pick up trash as scheduled. When I inquired about the credit for not receiving the service, Ameritex stated that they would not issue a credit and unless I showed them a receipt that I paid someone else for the service. …
Missed trash pickup for 3 weeks straight when I try to call then they don’t answer and I sit on hold for 20+ min before I try to call again still currently waiting to hear from them. Would not recommend for anyone unless it’s your only choice for trash service in your area.
Very poor service won’t pick up on your day you pay for the service and don’t get back when it’s your day then you have to pick up trash because of stray dog getting into it fixing to leave this place
We started using this service in 2017 when our other service increased their rates. This company has been excellent to pickup on time every week. We are a commercial location. We noticed that they did not pick up this week, so we called. …
This has been the most horrible experience I have ever had in the past year they never pick up on the days they suppose to an they missed my trash an has not been back to pick it up in 5 days an it’s over flowing
Really do not recommend this service. This is the 3rd or 4th time they have missed my house on the trash pick up day. They don’t seem to have an issue with billing though. Also, when they fail to pick up the trash for whatever reason they …
They sold out to live oak garbage in bossier city, They just picked up my trash. There was poor communications on changeover, but once I got to talk to Janet, all is well. Thank you
I have been with company for 4 weeks and every week I have had to call very nice lady at the office to tell them they had not picked trash, then they pick up around 1-2pm. Once she even told me it shows my trash had been picked up. This is the last straw I am not calling this time, but I am canceling my service.
I have service with this company. I am on autopay. They did not pick up my trash. I called same day and was told to send them a picture of my trash can which I did. They said they received it and would call me back that afternoon but the …
Since new owners have taken over they have skipped pickups and their drivers drive carelessly/fast on our rural neighborhood road. Their phones are not operative at this time so I can report this to them.
Run fast from this company. Service has been terrible since the start of 2022. Will be changing ASAP. Charge you for once a week pick-up and end up picking up every other week without any type of refund. Terrible customer service.
They take your money, admit gps shows no pickup after two weeks worth of calls. They expect your money regardless if service provided .This is simple stealing. I will tell everyone I can , NOT to use this service unless you truly want to throw your money away
The worst company I have ever used I was just crushed out by the driver called in and they was not any help I have never it was all behind dogs I am disabled and was trying to get there to handle the dogs and he drove off went and asked him to come back and he in trunk decided to cause me and yes my mouth got bad too
We recently moved to the area. We are paying for curbside trash pick up.
Two out of the last four weeks they have picked up trash of both our next door neighbors, and just skipped us. We are being told the reason they missed us was because they were running late! Doesn’t even make sense!
They never answer the phone and they never pick up on the day they told me they would last week I put up my full can the next day and yeah I can hear the truck pass later that evening and so this week again nobody got my trash and now I’m …
Trash is not picked up on time, they are extremely hard to get in touch with and they refuse to even accept an occasional extra bag or two! Fine for them to miss picking up trash any time for any reason but they don’t go out of the way for the customer at all.
They haven’t picked up our trash in 3 weeks. This is a continuous problem . They will show up one week. Then they disappear for the rest of the month. They won’t even answer the office phones. These people do not know how to run a business and they clearly do not care.
Absolutely horrible! Do not recommend!! It is going on 3 weeks since last pick up. They say labor issues…but other neighborhoods are being picked up??? Why not finish where you left off?? Makes no sense. You call no one answers.
I pay for trash pickup once a week and for the last several months they have skipped pickups. They pick up my neighbors trash 100 ft from mine so not sure what the deal is and they don’t care. They give no credits for missed pickup which …
This is the WORST trash removal service I have had the DISpleasure to deal with. They are impossible to speak to, they are RARELY if ever on time and therefore, I do NOT recommend them. In my opinion, with all the missed trash pickups …
For the few months that we used Ameri-Tex they missed more weeks than they picked up. They stated they couldn’t get to the dumpster because the ground was too wet. If the site we chose wasn’t good enough they should have said something when …
This is the worst trash service that I have ever used. They are not on time with their pick up. One cannot reach them on the phone without waiting for way too long for someone to actually answer the phone then finally getting someone they …
When I first got service with this company it took me contacting them in 3 different ways to get my trash picked up. Well they picked it up and everything was okay. Well now I haven’t had my trash picked up in 2 whole weeks. They take my money but don’t do their job.
Spent several weeks trying to cancel service and no service was being provided during this time. Finally had to cancel auto pay and then was contacted by agency. Recv’d another bill with late charges after finally speaking with rep. and …
Horrible customer service, you can never get anyone on the phone. No one will reply back to you when you vall and leave voice messages along with email. They are rude and unprofessional when you do get someone. Just greedy.
Good service
Everyone complaining about not getting a second bin on time can just put you stuff in a small bin it’s called a personal can I pick up more of these free cans than I do the ones you pay for
I was finally able to talk to someone and they have assured me they are doing their best to answer calls and emails and get our trash picked up. It was very good to hear!
I just started with this company. April 12 they took 174.38 out of my account for start up service fees and monthly fees. They prorated april cause they would only pick up twice. Well they didn’t pick up from curb at all in april. The guy …
My trash has not been pickup for two weeks now. They will not answer emails that are sent daily and their phone doesn’t work. However, they increase their fees frequently.
Do NOT use this company. Simply the worst company ever! They went up on rates. They do not pick up trash and don’t anwser calls. Number is non working most the time.They don’t care about meeting customer expectations. Tabor was great but …
Absolutely terrible. They have not picked up my trash in 4 weeks. Went up almost 10 bucks a month without telling me. They will not answer the phone whatsoever. I have sent a miss trash pick up request several times and I get a automated …
Missed trash pickups and if you call to try and find out any information you will have extremely long hold times and rude customer service. I recently canceled service due to moving and was told I’d be receiving a credit back. The next …
We did use this business but canceled. All sorts of billing issues when we lived in DFW metroplex. To date they still have our zip code incorrect on the billing for our Wood County property. …
Can not reach anyone to talk to only partially empty cans lied to over the phone. been a customer for 15 plus years. I will be changing if they don’t improve.
They tore up our trash can bye slamming it on the ground of the wheels popped off. There has been times we have an entire month without trash pick up. Very unprofessional refused to answer the phone calls or messages or emails.
Their cheap rate goes hand in hand with their service. Always inconsistent services. Left three bags of trash next to the trash can that they just left there. 95% of the time we never have more trash than one can can hold. My wife just …
This company has missed 7 pickups over last.year. they will not refund missed pickup. Will not even answer the phone so I can tell them to come pick up my can. I’m going to find more dependable servicce
This place is an absolute joke!!!! We have been missed for our pick ups probably in the neighborhood of 12 to 15 times over the past 8 to 10 months. They will not respond with any sort of customer service, the only thing consistent is their …
If the company can charge for late payment, can customer charge for late pickup? Multiple price increases past few months without notifying customer. Payment is automatic draft from our bank account. Feel that customer should be notified prior to price increases !
I have been with this company since they bought out Tabor and I was with Tabor for many years. During this time they provided good service although, they did raise prices almost 40% over the last year. I have always added small items …
I wouldn’t use this trash service. They open our lid and marked it as picked up. Then the neighborhood dogs got into the trash. I called the day it wasn’t picked up but our neighbor in the same duplex was, was told that it still might be …
We’ve been customers for 3 years with no issues until the last few months. They never answer calls, have real answers to why no pick-ups, or communicate with us PAYING customers. We haven’t had a trash pick up in February at all. I pay my …
Weeks of pickup not being done to schedule if at all. I literally pay for a service I don’t receive. Ive already cancelled my service after calling and emailing and reporting on missed pickup.
Terrible experience since they took over Dons. Twice have gone over t weeks without trash pickup and no credits to service. Extremely difficult to get ahold of and very apathetic.
I had to give 1 star but they are cheaters and worthless! After 12 years of NEVER missing a payment there is a mysterious increase and when I wait for an hour on the phone for someone to get around to answering it they refuse my service, add 72$ to my bill! Ameri-Tex took over for Cliffs and THEY ARE FOUND WANTING- YOU’RE FIRED!
This is hands down the worst trash service I’ve ever had, they have missed several pick ups in just over a year of using them.if you can find another trash service to come to your area, do it. These people are horrible and when you call them NOTHING is resolved
I’ve been with Ameri-Tex since July 4th of this year. My pickup days are suppose to be Thursday, however it will be Friday or sometime Saturday before my trash is picked up. This week it is still sitting by the curb and today …
DO NOT USE EVER. I have not had a trach pickup in three weeks and it is overflowing into the street at this point. Can’t reach a soul to speak with. When it was Don’s it was great service. Ameri-tex bought it and service has sucked ever since. They just charged me for another month. – NO MORE.
They can’t pick up the trash but they can take my money, even after I asked to cancel service, they will not contact me back. I just had to contact my bank to get my money back and cancel my debit card – in response to me asking to cancel service, they charged me for TWO MONTHS of service that they don’t provide anyway.
No trash pick up for the last 3 weeks. No response to any messages I have kept either. Have changed to a service that does NOT bill for a fuel surcharge.
Our pick-up day is Tuesday….it’s now Thursday trash still not picked up…this is the 2nd week in a row this has happened….and not the first time this has happened….highly recommend using another company if you have another option from the …
Sent trash out Tuesday night with the lid open to be picked up Wednesday morning, Friday morning it still hasn’t been picked up however, the lid was closed, called and spoke with a sweet lady that informed me that I was marked as picked …
In the last year their service has gotten worse. In the past 5 weeks they did not pickup the trash at all two weeks. Ameri-Tex does not answer calls and does not respond to email. They also mailed out cards informing customers “Exciting …
Haven’t picked up our trash in two weeks, cans are overflowing and animals are tearing into it…we pay for a service and the service agreements aren’t being met. There have been missed pickups in the past but they always pick it up the …
They have continuously skipped and changed my pick up days. Driver ran over my trash bin and failed to replace it. You can never get anyone to call you back. BAD Service! cheaper means Worse!! Less than 1star!!
This company will do anything but take responsibility for their actions. Our small neighborhood has been missed for 3 weeks and they offer nothing but excuses or try to blame us.
This morning s the 2nd wk. in a row with no trash pickup. I have talked to a representative on Wed. She said someone would be out within 24 to 48 hrs. to pickup my trash. No one has been out yet. …
Signed up 2 months ago, only because our previous company stopped servicing our area, and still have not received a trash can. Incredibly hard to contact customer service as they don’t return phone messages or emails.
(UPDATE: After being on hold for 46 minutes they finally answered. And In one short month they will get me a new trash can….So I changed my star rating from 1 to a 2. ) …
Used to be pretty good. Now trash may or not be picked up, and they never answer the phone or email. I’m not sure if anyone is even coming anymore? Can’t get in contact. I’m going to mail a letter to cancel my service. Though it looks like I’ll have to contact a lawyer.
Pay close attention to your itemized bills! I am forced to use this company only because they are the only ones that service my area (they take advantage of this). For months now they have been charging me for a “second can rental”. I don’t …
TERRIBLE. DO NOT use this company for trash services!!!!! I’m telling you RIGHT NOW you will have A huge headache on your hands! WORST customer service I’ve experienced IN A LONG TIME. We bought a house, contacted them, they definitely took …
This company is horrible! I’ve been calling for the last 2 days to no avail. My entire road has been missed. They claim they picked up our trash, yet there are several bins still waiting for pick-up. NEWS FLASH!! Its hot out there magits …
Completely incompetent and no regard for their paying customers. Repeatedly not picking up trash and will not respond to phone calls or emails asking what is going on. Cannot get anyone to conduct any business whatsoever with their …
These people never answer the phone! I’ve called multiple times, left voicemails, left emails, and finally after 2 weeks of constant attempts they call me back and give me an attitude. I should not be spending an hour on hold without anyone …
This is the absolute worst trash company I have ever used! I set up trash services with Ameritex and paid for the services. They then informed me that it would be 3-4 weeks before I can get a trash canister delivered to me! After hearing …
I setup auto pay for . I got a letter stating that there were no funds available. The funds were in my account enough to pay for a months of service. My due dates were scheduled for the 15th of each month. Funds were available on the 7th. …
We’re new customers, and 5/6 of the weeks we’ve had this service they have been anywhere from a day late to NOT COMING AT ALL (twice). You can’t get a response, currently their number isn’t even working and they aren’t responding to …
Just called in to report my trash was not picked up on our scheduled day again…after almost 20 minutes on hold on the queue for missed pick ups I hung up and called again, this time selecting the queue for pay bill…someone answered …
Neither phone number works. I just want to call and cancel my service and cant even do that. they skip you randomly and refuse pick up till the following week. Terrible customer service and service in general. I do not have nails in my …
I used these people for 2 years . I needed another dumpster so I called to get one . They charged me for the extra dumpster and never would deliver it .So I called to cancel and no one pick up the phone .I finally drove to their office and got them to cancel and they said I would get a refund but I never did .Do not use them
They were great when we first started with them. Then they sold out. The service got worse. Missed pickups, on hold for 20 to 30 minutes every time we’ve had to call. The customer service reps can not help. Change pickup days …
After several weeks of inconsistent pickup, we finally cancelled. From the time we cancelled to the last day they were going to pick up was 2 weeks. They didn’t even bother picking up the week after I cancelled. I sent a message and it was …
We’re moving and shopping around for a garbage collection service. I’ve called Ameri-Tex every day this week and not once has anyone even answered the phone. Can’t imagine what a nightmare customer service must be.
3 weeks of no trash pickup. We called multiple time and the lady always says someone will be there. It’s been nothing but trouble since Live Oak took over.
Never could contact anyone after getting the services. Never received a trash bin had to purchase my on. In July they changed our pick up days and for the month of July no pick up and I had automatic payment draft. My neighbor trash wasn’t …
It’s been hit or miss with their garbage collection this year. What boggles my mind is all my neighbors get picked up, but we don’t. If you call them, you get “mailbox full” and disconnected. Did we do something wrong? If you don’t want …
Been waiting on a refund since April 2022 call every week to check on my refund and all they say is that they will send it over to billing ask to speak to manager and they say they can’t transfer calls that one manager will have to call me …
I’m tired of EVERY Wednesday, or every other Wednesday, when I put my trash out, they DONT bother picking up my trash can, that’s FULL to the brim!! It’s under my wife’s name. Regardless of the fact, I’m having to pile up my trash, and do …
If you want to put garbage in their cart & have it sit out for weeks, then this is your company. Attempt to call them, no one answers. Fill out the on line ‘missed service’ form & received a automatic reply that Ameri-Tex will contact you …
This has to be the absolutely worst company around. The customer service is horrible. I told the woman I pushed “option 2” to get called back and she told me she dosent recommend leaving a message. If your going to have that option then …
We have had trash service at our home for over 20 years and our trash can sits in same place year around, I called today to ask why we have had no trash pickup since Dec 22, 2022. The lady called me back to say It’s probably because our …
I’ve given this place so many chances. My payment is drafted and I am skipped about once a month. We are shocked if it’s picked up on the right day. I know times are tough, but I feel like they are just running the clock out before they close their doors. I am wondering if it’s legal to take $ for a service NOT provided.
Update: 11-17-22,
They currently have dumped my dumpster 3 consecutive times on my schedule pick up days. Driver from Jacksonville says he’s gone be in charge of my route and …
This company has poor customer service. They don’t answer the phone, and they don’t respond to messages. They cancelled my service and didn’t even tell me. I’ve been trying to communicate for months to work this out, but I guess they don’t care about their customers. After all, they have so many.
We have been customers of Ameri-Tex for years. An auto draft paying customer! When Ameri-Tex was independent, the service was top notch great! Since Clayton sold to LiveOak Waste it has been a complete disaster. No response, missed pick …
Worst company ever. 3 weeks of missed pickups. No one will call you back. There are no names of supervisors and you can’t leave a voicemail. They are an absolute joke. They still charge you full price even though they don’t deliver on their service. DO NOT USE THEM!!!
You would think for the almost $90 every 3 months you pay that they would actually do the services they say they provide. Second straight week where they have not picked up on the scheduled trash day, and unresponsive when I’ve filled out …
Live Oak Waste bought out Ameri Tex. Complaint against Live Oak. I asked about 2 trash cans? A question.!It would be $10.00 plus gas and taxes. Then I was told l could have up to 3 bags of trash if l did not get the 2nd can. l would have …
Truly a garbage company, but not in the way you would think. Missed pickups EVERY WEEK. Won’t answer phone or email. Had to change my card number just like many others to actually cancel this awful service. Sound be illegal to deny cancelling service. Don’t ever sign up with them. They will steal your money
I have used their services for over 10 years. The new ownership is not doing a good job. Missed trash pick ups are normal and there is no customer service at all. They do send out bills. That is all they do. …
I am trying my best to give you guys a chance during this transition but losing patience with you since you cant seem to give me an answer. All I need is a second Trash barrel delivered IF you are not going to pick my trash up weekly and a …
I’ve used this company for over 2 years now and it was great when ameri-tex was running it. Now it’s this live oak company and they keep missing my trash and I’m fed up with it. I report the missed pick up everytime but the last 2 weeks …
Started services with them in June was told it would take 4 to 6 weeks for them to get us a trash can. It is now November. After trash being missed so many times and a can never being delivered. You can never get anyone to answer so I sent …
Since Thanksgiving I have not had trash picked up on my correct day. And this week I am getting skipped with an apology. As it was explained to me they are very understaffed, so don’t add to their problem by trying to become a customer, …
I sent a message on the weekend about setting up service and immediately recieved a message back saying someone would contact me Monday. First thing Monday morning I got a call from Amanda who was very friendly and helpful in getting me all set up. Wonderful customer service!
I have been with this company for years. But here lately they have not been doing there job. I pay for 4 pick ups a month but only get 1 maybe 2 if i call and raise enough Cain about it. But they pull that money out every month. They want …
We have been customers for years now. We requested a second trash bin about 3 months ago and have been charged for this extra bin yet we still don’t have the trash bin we are being charged for. My wife has called 4 separate times all with …
Garbage finally picked up the 3rd week after was missed for 2 weeks. They will not answer the phone nor return calls. Canceled service via voice mail and email. No response to confirm cancelation. Received a bill for next month. Going to …
Not sure why there are so many negative reviews here. We’ve used this company for a little over 2 years now and never had any problems with them at all. There’s no specific time that they pick up (why that matters, I don’t know), but they are always here on the scheduled day. Good job guys!
Solely for my interaction with Janet I give 4 stars! I started getting service through them just over a month ago. I was told my trash can would take up to 3 weeks to come so I started calling at 3 weeks to find out when it was coming I was …
My mother uses this service (and pays for my brother’s pickup as well). She has not had any form of pickup in the last 2 weeks, her neighbor has not had their trash picked up in the same amount of time, ditto my brother. She is not …
Today is the second week in a row they’ve missed our pickup. Our trash was out at the curb the night before. Same story last week, except last week I chased down the truck on foot and asked the lady driving if they’d circle back around. …
Update since then they charged me for a month of service that I was not given any actual services for. & refuse refunds, they say they show in notes they have been by my house, but I have a new service now and they stopped picking up my …
This is the worse trash company. It’s been almost 3 weeks that my trash has been sitting out there. For a whole week they told me they would be in the next day. All they do is apologize and give you false promises. They claim that their …
I had the unfortunate pleasure of having to use this company for nearly ten years as it was the only trash company in that area. Our trash day was on Thursdays… We never knew when it would be picked up as it was NEVER on time. If you …
A few months ago they cancelled our service we paid the late fee. Took 3 months almost to restart service. We were not contacted at all during this time period. Then we were told it would take 6-8 weeks to get a new trash can. We got back …
They stopped coming down my road so I had to drag the trash an extra 200 feet up a hill. Fine, but they didn’t even bother to call anybody on my road and inform us of this new policy, so we all just didn’t get our trash picked up for three …
3 weeks in a row my mother in law and I have had our trash passed up. I almost have the cans sitting in the road of our little farm to market road to make sure they see them. This is getting ridiculous. Call in and they say they will pick …
This should have a zero star.
We went with out service for 8WEEKS, they then called our neighbor and said that they no longer intended to service our addresses. …
Hands down the worst service provider I’ve ever encountered. I’ve been a customer for 20 weeks and they have been late 11 times and didn’t show up at all for 3 pickups. I’ve got 2 and a half weeks worth of trash outside waiting for them …
I have been a customer for 3 years. I usually pay more than the monthly fee due due to when I get the email from them I can never remember the amount. Never missed a payment. Apparently their email came while I was on vacation and I missed …
This will be the second time in three weeks of missed pick up. This is not the first time it has happened. The just sit at gate long enough to log it as pick up I’m guessing. You can’t call and talk to anyone. I’ve left message on website …
We’ve been using them for years and love them. Their customer services is amazing. Lucero is the one whom I usually talk to.
Never the same day, and weeks get skipped. Won’t respond to calls or text. Do NOT!USE! THIS COMPANY!!!!!!!
I don’t have the capability to use Ameri-Tex where I live but spoke with a very helpful lady, Misty (I think) about an upcoming need for junk removal and she was very nice and helpful…looking forward to doing business in the future.
When I move I will definitely sign back up with Ameri-Tex. Heather Henderson does a great job making sure customers are taken care of and happy with their service.
Same issues as everyone else…got this service last month paid for it and no one has showed up to pick up my trash… I call and no answer and when I get someone I’m told the driver said my trash was not out there… it’s been sitting out there by the road for two weeks… I’m canceling my service today!!!!
Never had picky trash men before. They are specific about which type of trash they will pick up. Total BS in my opinion!!!!!! I thought trash companies picked up trash and no it was not chemicals!
I’ve used these guys for a few years now………they do the job. I checked around and Ameri-Tex is the CHEAPEST around and the phone is answered by a real person if you ever have any issues and they are quick to make things right. It’s trash pick up……….what more can you ask for.
Ameri-tex has been a good service. Customer service rep, Cassandra, has been very helpful to be sure that I got a senior citizen discount. Thank you Cassandra!!
Kristina Baker helped me with my service and was absolutely amazing. She was caring and extremely helpful. I was very pleased with the service she offered.
This company started my service three years ago by missing a pick up. I kept them anyway, but I am fed up with their business ethics!! GPS is the best!!!
Heather was the best! I has an issue trying to find a provider in my area and she did some calling around for me and even called me back to let me know what the verdict was.. I would totally recommend you guys in the future.
This is the 3rd week of no trash pickup..looking for a new company .
I hate that there’s not a “no star” option. I’m blown away at the lack of customer service from this establishment. Every employee that I spoke to was blatantly rude and intent on showing their dominence. There were several times I set my …
I have had this company for over 2 years an not one time have I ever been missed an the driver that runs my route is great has gone over an beyond to help me out a few times!! I think they are doing a AWESOME job!!
They get my trash I’m satisfied
This company is the most kindest company in tx. Ashely monchief is one of the empoyees at this company and ive never delt with anyone else who can top her respect with others.. She’s kind, courtesy, and one of the sweetest there. If you …
They bought out our local sanitation company and the customer service has tanked.
Too big to offer quality customer service? Ok, see ya!
My husband and I just moved to a rural area.I called Ameri-Tex and got the nicest lady by the name of Chasity over the phone.She was well knowledgeable of the prices and explained the day’s for pick-up for my area.Thanks for your patients with me.This is totally new for me with the trash pick up and this rural area.
The last person who rented this house didn’t pay the bill and now they won’t give me a trash can or a refund on what I’ve already paid them. Horrible company and extremely rude! I’m not paying $68 of someone else’s bill! Completely outrageous!!
Not happy at all. Cancelled my service. Not worth the hassle. I was late 1 month due to being off work for a month due to injury. They charge a late fee of 4.00 plus 20.00 for a reactivation fee.
Thank you so much Heather for talking to me about the services y’all offer! Very knowledgeable!!! She answered all my questions about my dad’s account too. So nice dealing with someone with great customer service skills! Lovely talking to you Heather!
They keep speeding through the neighborhood at Lone Star Marina . at Cedar Creek Lake in Tool.Texas. They won’t be servicing this area any longer. Take this as a warning to your driver.
I am the daughter of one your fellow employees you have just fired. My mother Amie, served your country many years ago and the fact that you would fire her and keep people who don’t work is just beyond dumb. I am ashamed of you all and you …
Very friendly staff. Ashley answered all of my questions and concerns. Will definitely be considering Ameri Tex in the future. Family oriented business, makes you feel right at home when you talk to them! Great job servicing our area!!
I see alot of bad reviews from customers. Well here’s one from a former employee. I can see why they get bad reviews. I was there 3 days and it was basically complaints. And terrible customer service. I felt bad honestly. Not a very nice company. But its trash, so what can you really expect?
Terrible service! They always skipped our trash I paid for a month they only picked up 2 times and I had to call and report skipped trash to get those picked up. Then they continued to skip my trash. I refuse to pay for services I have not received. Horrible trash company will not be using them again.
Never been late on payment and trash hasn’t been picked up in 3weeks I don’t think they what good customer service is I do not recommend them
Have used this service for many years. Was happy until I had a missed pickup. Now I get to experience the run-around. Will probably be looking for a competitor. I would rather pay more for excellence!
They haven’t picked up my trash in 2 weeks they’re disgusting
The “cheap” price of their pickup is for a reason. They can show up at 6:00 a.m. or they can show up at 6:00 p.m. No rhyme nor reason for pickup times and good luck getting customer service. Run from this bunch.
If you’re looking for dishonest, deceitful, lying employees and management that couldn’t care less about their customers, then you’ve found the right company. This is a den of lying vipers! But not to worry, they’ll wish you a “Blessed Day” in lieu of fulfilling their commitments, which should make you feel much better.
They Have missed picking up my trash 2 times and refuse to give a refund and stated it was my fault for not reporting the next day before 3, even though I was on hold for 19 minutes before hanging up the phone. Very unkind company.
Service is outstanding!! I can always count on AmeriTex to get the job done without having to call over and over (( like my last comp)) When I have to call in , Heather is always helpful, understanding and very polite!! Def recommend this company!!!!!
Too expensive. Waiting for weeks for delivery of containers and they just keep telling me to wait. Been almost 3 weeks. Hoping that it is just due to the change in companies. It is too bad their actual service is not as efficient as their …
America Tex Services bought out Tabor Sanitation. I am impressed with the politeness of the receptionist and the flexibility they offer. America Tex Services will allow their customers to use their own trash can if they prefer. They …
Some folks think trash companies are a dime a dozen; not Ameri-Tex! What awesome service, rain or sunshine they are always on duty to pick up our trash. What a great service they do. Recommend them HIGHLY!
I’ve never had a bad experience with this company! They’re always so helpful when I need my questions answered. I’ve spoken to Lucero a couple times about my mother’s account Estela Olvera and she always be so kind and understanding with …
Called about information on the services of the company and I talked to Lucero who gave me so much information! She was polite and extremely calm and friendly! Would recommend speaking to her if you have any questions that need to be answered because she will get you all straightened out.
If I could give them a negative I would. They always claim that our trash isn’t at the end of our road and it is the day before. When I call them they tell me there is nothing they can do about it because the drivers said it wasn’t there. I …
Theyre driver sucks he turns around on my culdesac and turns his truck around getting into my yard and leaving huge ruts and i do not even do business with them. I called them 2 days ago and reported the driver. Im supposed to get a …
Total SCAM artist!!!!! Would give it a “0” if I could.
Not sure where they get their information but I personally had never heard of …
Missed entire road. Driver routinely skips pick up. Called and was told I could bring trash to Whitehouse from Marshall. Asked about prorated bill. Nope. Person I talked to had a I’ll take care it attitude, but still doesn’t help with the trash bags at the end of the driveway.
Ameri-tex has came up to the house to get our dumpster on several occasions when we forgot to set it out. This morning the guy even returned it back to the house after dumping it.
Awesome customer service.
I’ve been hanging in there but, it’s already Saturday afternoon and no trash pick up. Out of last three weeks, counting today, they’ve only picked up once. 🙄 I would estimate that over the entire period of being a customer, they probably average 5 weeks of pickups out of 6. …
Just like Cindy’s experience. I too received a bill in the mail. Never heard of this company and have never had any business dealings with them. Apparently this is a bunch of crooks. They never answer calls and never return messages. TEAR UP THE FAKE BILL AND MOVE ON. Don’t give them any information or send payment.
Good luck trying to get someone to answer the phone. I’ve called once a day for the past few weeks. I’ve left voicemails, too. Getting someone to respond has become a sport for me. I once called 9 or 10 times in a row and someone finally …
They dont even deserve 1 star. They have added unexplained charges to my bill, went up on my bill, missed picking my trash up, will leave trash on the ground, also will leave the wheels off my can and not even put it back together. …
Received a bill from Ameri Tex Services for $22.95 . Finally got to talk to someone in the office and was informed they had purchased Tabor Sanitation and they were collecting for the month of October . I had already paid Tabor for the rest …
They do not communicate with their customers. No one ever answers the phone. Threatens to charge extra for trash you didn’t leave out.9/21/19-cancelled service in August. Kept getting a bill even though they confirmed my cancellation. Terrible, terrible communication.
They dont pick up on time, they will leave trash scattered everywhere that fell out of their truck, and they just skip your house when they feel like it. They have horrible customer service. It is the worst thing I have ever seen or experienced in my life.
Pretty much the same complaints as the rest have had. Cannot contact, nobody responds to messages, etc
What is the point in paying for a service when you leave half of our trash behind?!
I found them to have poor customer service relating to weather issues. If they miss pickup- no compensation/credit is given. It’s like being charged for services that weren’t provided.
Set up service with Chassity. She was very helpful and kind. So far they have picked up every day they are supposed to. *Edit. Used to be able to get a hold of them if there was an issue now you are on hold forever. Still good but customer service has declined.
I understood the weather shutting down the trash pickup last week, but seriously, my can has been on FM-1968 for over a week now waiting to be picked up. This is bad!
Great company. Got extra can and still lower monthly than previous company. Gave senior discount. Always on time pickup. Cans are placed back on edge of road with lids closed when empty.
Consistently leave garbage in the can or on the road/ my driveway. When they miss your pickup it’s nearly impossible to get them back out or your account credited. Asking the customer service representative to speak to a manager or …
If we pay for weekly service then we should GET weekly service ! We have trash piled up as they did not come last week- I just got home and one of the bags is strewn about the yard as we live in the country and animals got into it- COME PICK UP THE TRASH
Whatever you do avoid this company! They have terrible service! Never know when trash will be picked up from week to week. Pay full service for terrible service!
Constantly miss pick up days. Will not pick up until next pick up date.. Do not respond d to calls or emails.
They draft our Money on time every time. But we never know when they’ll come pick up. Supposed to be Thursdays. They haven’t picked up on time in 6 months.
We were a little late paying our bill today but when I called and spoke to Alana she promptly called the driver to ensure that our trash was picked up on time. She was polite and very helpful towards the questions I asked.
Have had their service 2 over months now and our trash has yet to be picked on our scheduled day. Driver logs that’s it’s been picked up though. Now driver states that we didn’t have our can out…..its been in the same spot next to the road since October 30th and its November 8th. Beginning to wonder what I’m paying for!
We were customers of Tabor Sanitation…They did a wonderful job and were consistent in picking up our trash on time. Since this company has taken over it has been a joke. We are instructed to put our trash out on Tuesday evening and we …
I have no idea how they are rated this high
May be cheaper service but that’s what you get… cheaper service …
Well I called today and the phone was answered by Natalie (I believe) very polite and said she would pass the info in regard to my own personal trash lid missing from my trash can, in which I believe was accidentally thrown away when …
My service is through a contract with our water department. Multiple times my service has been skipped. Tried calling to report and no answer. Sent an email no response. Very very disappointed
I was told last week(C’mas week) that trash would be picked up on Thursday. They did. But, they also said that this week they would be a day late, which would be on Thurs. They did not pick up my trash yesterday. And, they have a recorded …
This trash service is very lacking. Had them for 2 months and they couldn’t manage to put the can back where they found it after emptying it. They blocked my driveway with the can. Had to stop my car/truck on the street (fm 2015), a 55 mph …
Called and got service. Two weeks later my trash never got picked up. I called multiple times with no answer. Finally, when someone did answer they assured me they driver was behind but would pick my trash up. They never came. I called the …
Didn’t pick up trash one week, said they’d be late, then completely cut off our trash service, leaving us with trash.
I called for a new dumpster, couldn’t leave a message because the voice mail is full.
Lately they either don’t pick up for weeks or don’t come on designated pick up date
Unfortunately, our service has been extremely sporadic since this company took over our former Tabor Sanitation account. We are in rural Winnsboro and have had several no pickups, as well as excuses such as “the truck broke down”, “the …
This company skips pick ups and does not give credit for the dis-service. I live in a rural area where wild animals routinely raid the receptacles making an extreme mess. The church down the way gets hit routinely and the mess persists …
I’m not sure, either, how they rate as high as they do. The operation is a joke. The only standard they hold high is receiving your money. They have this fancy website whereas they even tout their “Never forgotten Foundation”, honoring …
This place has very shady billing practices. They bill you and put you on hold all in the same day, not giving you a chance to pay. They change their billing rules month to month. They skip picking up trash 3 out of 4 weeks per month. When …
Horrible service……rude workers don’t pick trash up on time go week’s without picking up trash
Customer service refused to help over the phone. They just straight will not pick up their trash they are paid to do. Sad that it’s more expensive than waste management and waste management at least would do their job……….
This company has serviced my home every Friday and has never missed one pick up. Their drivers are hard workers who get the job done in any weather condition. Ashley and all the ladies in the office are so helpful whenever I call in to make my payments. Very please with their services!
NEVER seen as poor of a company in all my 45 years.
They have no concerns for the safety of their employees, no concern for the safety of others sharing the roadway, and the upper management could give a fly flip …
Well I am glad some people like this company, we do NOT! I miss Tabor sanitation’s. This company bought them out, and they couldn’t get their act or billing together for about a year. This entire time they have been dumping the trashcan …
These people are horrible my grandfather is a veteran and you would think with the company being big supporters he would be treated a lot better. He has not had his trash picked up in over a month but steady makes his payment. They have …
Billing and trash pick up services are unreliable. They wrongly charge late fees to customer statements.
Trash was missed so I called and talked with Alana. She was so sweet and friendly! She put a note on my file to let the driver know that I may have extra trash next Monday! …
Terrible customer service and charging me for a can replacement after their people are the ones who left the can where it got hit. Would not recommend and canceled my service immediately. Also missed several pickups and always full of excuses.
I had Ameritex for several years and had great service, however the 2nd time around I used them my garbage was picked up 1 time with in a month’s billing. And the billing continued for 2 more month’s without disposal of garbage …
BBB files indicate that this business has a pattern of complaints concerning billing or collection issues, service issues, product issues and sales practice issues. Complaints submitted include a delay or no business response to inquiries. …
Ameri-Tex took over out trash pick up. I called to set up auto pay and see what info they needed to get me started. Cassandra answered the phone and was very polite, friendly, and knew exactly what she was doing. The call took less than …
Had juices leaking out of truck at my drive way when they would compact garbage, missed pick ups, trash can had to be right next to a busy high way, you could see several of there trucks running up and down highway, but couldn’t pick your garbage up, Would not recommended using this company.
This is the worst “company” ever. Poor management. Customer service skills dont exist here. Have had their service for a couple years. Started out bad, and still continues to disappoint. They throw things out of the bin. Leave spilled trash …
My pickup day is on Friday. Trash was not picked due to road construction in the area that morning. There was no construction that afternoon. I called on monday to find out when they were coming to pick it up. I have two full cans…they …
I live at the end of a private road and have used them for years. All of a sudden, none of the trash on our road was picked up for weeks. When I finally called to complain, I was rudely told their trucks would no longer drive down the …
What a great experience with customer service rep Kristina. I called to cancel our service since we will be relocating . Kristina was very professional and took care of all of my questions and concerns. Great customer service keep up the good work. You deserve a purple heart 💜🤗 Be blessed. …
Heather is great. Easy to deal with. The reviews are either 5 star or 1 star. I have moved 3 times in the past 5 years and so far this company has been the easiest, and cheapest. I think one’s service is highly dependent on the driver you get for your route. But that’s true with all trash companies.
Week 3 of no pickup.
I have called so many times I cannot count how many.
I have completed information online for them to contact me.
The way I look at it they have stolen my money.
We have only used this company for a couple of weeks but about 3:30 this morning a motorist hit mine and my neighbor’s mailboxes and trash bins. I called about another trash bin and spoke to Christina and even though I thought they would …
I haven’t had trash picked up friday will be 3 weeks.I pay for 2 cans and get 1/2 the serice.
I received no notice that they stopped serving my area. They just never picked up my garbage.
Have missed two pickups. No response from customer service. Have emailed on their website two times. Looking to cancel.
Very poor customer communication. Was sent an email with amount due and a date,nothing about suspension of service just a date and an amount. Did not pick up trash and made no attempt to help me get it picked up. Instead wanted me to wait a …
No one will call me back after leaving messages with name and number. No one has picked up our trash. I am very frustrated and disappointed at this point.
Never answer phone. Never return messages. Its Never been so hard to give a company my money. GPS it is!!
Service was late picking up three weeks in a row with no explanation to customer s. Wouldn’t answer the phone or respond to messages
I am of an old age and on a fixed income
I was not able to pay my bill on time. The young lady Alana helped me to set my payment out a few days. This helped me very much. My service has always been …
Had Ameritex take over jireh sanitation. Had more issues with my property in town than out in the sticks. Had my pick ups missed but picked by Friday if I called. Just recently started picking up our trash in the early morning instead of …
So glad I read the reviews. I was going to call this company today and get a quote and possibly switch over to them if they were cheaper. They sound awful! I can’t post without giving a rating…even though I marked that I had not used the company…so I’m giving one star just bc I have to.
Spills trash all over the road then it’s excuse after excuse as to why and how it happened… And refuses to clean up their mess or come back to actually pick up the can that’s still full after we’ve picked it up… This isn’t the first time. But I can guarantee it will be the last time. I’m discontinuing service.
They’ve decided to not pick up my garbage 4 times now because they “couldn’t access my dumpster” that THEY placed in its location…customer service is horrible and they never answer the phone or respond to emails. Do not recommend!
Do not use these people!!! Most frustrating experience I have ever had. Used them nearly 2 years ago for a total of 3-4 months. Never received a bill. When you call, you get an answering machine. I come home one day and my trash bin is …
I have been using this company for 2 years. I requested the service to be suspended until I was able to move the trash can to the new residence. A month later I resumed the service. They picked up trash one time and failed to pickup the …
They didn’t pick up my trash because of the weather and when I inquired about a credit I never heard back from them. I pay to much for the service I do get and should be credited a week’s worth.
I don’t undersrand all the less than great reviews for this company! We’ve been with Ameritex since we moved to Tyler from Dallas, they have never missed a pick-up, if a holiday is coming up, I just go to website to get schedule because why …
I have been paying my bill online even at 3am night before pick up and they have always picked up my trash until today I find out that they hand out list of pickup at 3pm previous day. So since I have paid my bill +late fee they still won’t …
After several attempts to call with no answer left message no call back finally spoke with someone to change service address we were told new trash can would be delivered Friday 7/1/22 now its 7/7/22 and no trash can has been delivered …
Canceled our service due to the bill going up every month and then never sending out a statement like they said they would over and over. They keep promising a refund but it’s been almost 2 months and still have not gotten it.
very courteous pleasant staff MR KEITH
SOLD ME !
RESPECT TO THE CUSTOMER IS A LOST ART ! …
Been with tabor now ameritex 10 plus years and they made a mistake on their bills and want us customer to pay extra. Not happening just lost us to another trash company.
They NEVER answer the phones, do not return emails or phone calls and do not pick up on time and are late by days each week. They get paid on time every month but are not a god business . We will be changing services this week!
It has been 2 weeks and our trash has not been picked up. When I call. They always say they will come But they don’t.
Paid bill, only picked up our trash 1 time in the whole month of july. I want my money back
This company misses scheduled pickup , twice in row now! I have 2 trash bins full right now, they didnt pick up Monday, I had them out without a doubt Sunday evening before, and when I just called they claimed they show the pickup on GPS at …
Horrible service! Went from a good company to taking your money and not picking up trash. No one answers the phones nor emails!
I set up a service on 3/3. My account was charged minutes after I got off the phone. Trash cans arrived 3/8. I was told I could set bags out. They would be picked up. Didn’t happen. I put bags in the new trash cans that evening. Monday 3/15 …
This company is always days late with pick up. I called and was on hold over 30 minutes and finally hung up. I’ve left messages and never get a call back. We are looking at another company. We are done!
They’re supposed to be removing and disposing of trash. They picked up 4 bags one time in 1.5 months. Do not recommend. They haven’t responded to emails since our 2nd reported missed pick-up.
I have no other option but to use this company in my area. They picked up my trash and allowed a bag to fall out and did not pick it up. This bag was strewn all over my yard by the time I got off of work. My trash can was not so overflowed …
Worst company ever! Will not return calls or answer the phone to cancel service since we moved and the keep trying to charge my card!!!
I have been a customer for over 12yrs! But these last 4 yrs since Ameritex bought out Tabor Sanitation i have experienced nothing but frustration from this company, about every 6months i have to call them to remind them to pickup up our …
Politics is a big part of who we have for trash service because we can’t shoose who we want.
Ameritex did not pick up trash as scheduled. When I inquired about the credit for not receiving the service, Ameritex stated that they would not issue a credit and unless I showed them a receipt that I paid someone else for the service. …
If I could give them a 0 I would. Worst service ever our trash hasn’t been picked up for 2 weeks going to 3 now and they NEVER pick up the phone.
Missed trash pickup for 3 weeks straight when I try to call then they don’t answer and I sit on hold for 20+ min before I try to call again still currently waiting to hear from them. Would not recommend for anyone unless it’s your only choice for trash service in your area.
Very poor service won’t pick up on your day you pay for the service and don’t get back when it’s your day then you have to pick up trash because of stray dog getting into it fixing to leave this place
We started using this service in 2017 when our other service increased their rates. This company has been excellent to pickup on time every week. We are a commercial location. We noticed that they did not pick up this week, so we called. …
This has been the most horrible experience I have ever had in the past year they never pick up on the days they suppose to an they missed my trash an has not been back to pick it up in 5 days an it’s over flowing
Really do not recommend this service. This is the 3rd or 4th time they have missed my house on the trash pick up day. They don’t seem to have an issue with billing though. Also, when they fail to pick up the trash for whatever reason they …
They sold out to live oak garbage in bossier city, They just picked up my trash. There was poor communications on changeover, but once I got to talk to Janet, all is well. Thank you
I have been with company for 4 weeks and every week I have had to call very nice lady at the office to tell them they had not picked trash, then they pick up around 1-2pm. Once she even told me it shows my trash had been picked up. This is the last straw I am not calling this time, but I am canceling my service.
I have service with this company. I am on autopay. They did not pick up my trash. I called same day and was told to send them a picture of my trash can which I did. They said they received it and would call me back that afternoon but the …
Since new owners have taken over they have skipped pickups and their drivers drive carelessly/fast on our rural neighborhood road. Their phones are not operative at this time so I can report this to them.
Run fast from this company. Service has been terrible since the start of 2022. Will be changing ASAP. Charge you for once a week pick-up and end up picking up every other week without any type of refund. Terrible customer service.
They take your money, admit gps shows no pickup after two weeks worth of calls. They expect your money regardless if service provided .This is simple stealing. I will tell everyone I can , NOT to use this service unless you truly want to throw your money away
The worst company I have ever used I was just crushed out by the driver called in and they was not any help I have never it was all behind dogs I am disabled and was trying to get there to handle the dogs and he drove off went and asked him to come back and he in trunk decided to cause me and yes my mouth got bad too
We recently moved to the area. We are paying for curbside trash pick up.
Two out of the last four weeks they have picked up trash of both our next door neighbors, and just skipped us. We are being told the reason they missed us was because they were running late! Doesn’t even make sense!
They never answer the phone and they never pick up on the day they told me they would last week I put up my full can the next day and yeah I can hear the truck pass later that evening and so this week again nobody got my trash and now I’m …
Trash is not picked up on time, they are extremely hard to get in touch with and they refuse to even accept an occasional extra bag or two! Fine for them to miss picking up trash any time for any reason but they don’t go out of the way for the customer at all.
They haven’t picked up our trash in 3 weeks. This is a continuous problem . They will show up one week. Then they disappear for the rest of the month. They won’t even answer the office phones. These people do not know how to run a business and they clearly do not care.
Absolutely horrible! Do not recommend!! It is going on 3 weeks since last pick up. They say labor issues…but other neighborhoods are being picked up??? Why not finish where you left off?? Makes no sense. You call no one answers.
I pay for trash pickup once a week and for the last several months they have skipped pickups. They pick up my neighbors trash 100 ft from mine so not sure what the deal is and they don’t care. They give no credits for missed pickup which …
They haven’t picked my garbage up for 3 weeks talked to them at least 10 times NO RESULTS we turned them in to Better Business
This is the WORST trash removal service I have had the DISpleasure to deal with. They are impossible to speak to, they are RARELY if ever on time and therefore, I do NOT recommend them. In my opinion, with all the missed trash pickups …
For the few months that we used Ameri-Tex they missed more weeks than they picked up. They stated they couldn’t get to the dumpster because the ground was too wet. If the site we chose wasn’t good enough they should have said something when …
This is the worst trash service that I have ever used. They are not on time with their pick up. One cannot reach them on the phone without waiting for way too long for someone to actually answer the phone then finally getting someone they …
When I first got service with this company it took me contacting them in 3 different ways to get my trash picked up. Well they picked it up and everything was okay. Well now I haven’t had my trash picked up in 2 whole weeks. They take my money but don’t do their job.
Spent several weeks trying to cancel service and no service was being provided during this time. Finally had to cancel auto pay and then was contacted by agency. Recv’d another bill with late charges after finally speaking with rep. and …
Repeated “missed” pickups. Unacceptable when they expect prompt payment of their bill.
Horrible customer service, you can never get anyone on the phone. No one will reply back to you when you vall and leave voice messages along with email. They are rude and unprofessional when you do get someone. Just greedy.
Good service
Everyone complaining about not getting a second bin on time can just put you stuff in a small bin it’s called a personal can I pick up more of these free cans than I do the ones you pay for
Started service on May 26th still have not received a trash container from them and it’s August 23rd.
I was finally able to talk to someone and they have assured me they are doing their best to answer calls and emails and get our trash picked up. It was very good to hear!
Cannot say enough bad things about this company. They will take your money but not your trash. Do not respond to calls or requests.
I just started with this company. April 12 they took 174.38 out of my account for start up service fees and monthly fees. They prorated april cause they would only pick up twice. Well they didn’t pick up from curb at all in april. The guy …
My trash has not been pickup for two weeks now. They will not answer emails that are sent daily and their phone doesn’t work. However, they increase their fees frequently.
Do NOT use this company. Simply the worst company ever! They went up on rates. They do not pick up trash and don’t anwser calls. Number is non working most the time.They don’t care about meeting customer expectations. Tabor was great but …
Absolutely terrible. They have not picked up my trash in 4 weeks. Went up almost 10 bucks a month without telling me. They will not answer the phone whatsoever. I have sent a miss trash pick up request several times and I get a automated …
Missed trash pickups and if you call to try and find out any information you will have extremely long hold times and rude customer service. I recently canceled service due to moving and was told I’d be receiving a credit back. The next …
We did use this business but canceled. All sorts of billing issues when we lived in DFW metroplex. To date they still have our zip code incorrect on the billing for our Wood County property. …
Can not reach anyone to talk to only partially empty cans lied to over the phone. been a customer for 15 plus years. I will be changing if they don’t improve.
They tore up our trash can bye slamming it on the ground of the wheels popped off. There has been times we have an entire month without trash pick up. Very unprofessional refused to answer the phone calls or messages or emails.
Their cheap rate goes hand in hand with their service. Always inconsistent services. Left three bags of trash next to the trash can that they just left there. 95% of the time we never have more trash than one can can hold. My wife just …
This company has missed 7 pickups over last.year. they will not refund missed pickup. Will not even answer the phone so I can tell them to come pick up my can. I’m going to find more dependable servicce
This place is an absolute joke!!!! We have been missed for our pick ups probably in the neighborhood of 12 to 15 times over the past 8 to 10 months. They will not respond with any sort of customer service, the only thing consistent is their …
If the company can charge for late payment, can customer charge for late pickup? Multiple price increases past few months without notifying customer. Payment is automatic draft from our bank account. Feel that customer should be notified prior to price increases !
I have been with this company since they bought out Tabor and I was with Tabor for many years. During this time they provided good service although, they did raise prices almost 40% over the last year. I have always added small items …
I wouldn’t use this trash service. They open our lid and marked it as picked up. Then the neighborhood dogs got into the trash. I called the day it wasn’t picked up but our neighbor in the same duplex was, was told that it still might be …
We’ve been customers for 3 years with no issues until the last few months. They never answer calls, have real answers to why no pick-ups, or communicate with us PAYING customers. We haven’t had a trash pick up in February at all. I pay my …
Weeks of pickup not being done to schedule if at all. I literally pay for a service I don’t receive. Ive already cancelled my service after calling and emailing and reporting on missed pickup.
Terrible experience since they took over Dons. Twice have gone over t weeks without trash pickup and no credits to service. Extremely difficult to get ahold of and very apathetic.
Waiting for third week with no garbage pick up service. Called twice and been told that it will definitely be picked up late tonight. Still waiting😒 …
I had to give 1 star but they are cheaters and worthless! After 12 years of NEVER missing a payment there is a mysterious increase and when I wait for an hour on the phone for someone to get around to answering it they refuse my service, add 72$ to my bill! Ameri-Tex took over for Cliffs and THEY ARE FOUND WANTING- YOU’RE FIRED!
This is hands down the worst trash service I’ve ever had, they have missed several pick ups in just over a year of using them.if you can find another trash service to come to your area, do it. These people are horrible and when you call them NOTHING is resolved
I’ve been with Ameri-Tex since July 4th of this year. My pickup days are suppose to be Thursday, however it will be Friday or sometime Saturday before my trash is picked up. This week it is still sitting by the curb and today …
DO NOT USE EVER. I have not had a trach pickup in three weeks and it is overflowing into the street at this point. Can’t reach a soul to speak with. When it was Don’s it was great service. Ameri-tex bought it and service has sucked ever since. They just charged me for another month. – NO MORE.
They can’t pick up the trash but they can take my money, even after I asked to cancel service, they will not contact me back. I just had to contact my bank to get my money back and cancel my debit card – in response to me asking to cancel service, they charged me for TWO MONTHS of service that they don’t provide anyway.
No trash pick up for the last 3 weeks. No response to any messages I have kept either. Have changed to a service that does NOT bill for a fuel surcharge.
Our pick-up day is Tuesday….it’s now Thursday trash still not picked up…this is the 2nd week in a row this has happened….and not the first time this has happened….highly recommend using another company if you have another option from the …
Sent trash out Tuesday night with the lid open to be picked up Wednesday morning, Friday morning it still hasn’t been picked up however, the lid was closed, called and spoke with a sweet lady that informed me that I was marked as picked …
In the last year their service has gotten worse. In the past 5 weeks they did not pickup the trash at all two weeks. Ameri-Tex does not answer calls and does not respond to email. They also mailed out cards informing customers “Exciting …
Haven’t picked up our trash in two weeks, cans are overflowing and animals are tearing into it…we pay for a service and the service agreements aren’t being met. There have been missed pickups in the past but they always pick it up the …
They have continuously skipped and changed my pick up days. Driver ran over my trash bin and failed to replace it. You can never get anyone to call you back. BAD Service! cheaper means Worse!! Less than 1star!!
This company will do anything but take responsibility for their actions. Our small neighborhood has been missed for 3 weeks and they offer nothing but excuses or try to blame us.
This morning s the 2nd wk. in a row with no trash pickup. I have talked to a representative on Wed. She said someone would be out within 24 to 48 hrs. to pickup my trash. No one has been out yet. …
Signed up 2 months ago, only because our previous company stopped servicing our area, and still have not received a trash can. Incredibly hard to contact customer service as they don’t return phone messages or emails.
(UPDATE: After being on hold for 46 minutes they finally answered. And In one short month they will get me a new trash can….So I changed my star rating from 1 to a 2. ) …
Used to be pretty good. Now trash may or not be picked up, and they never answer the phone or email. I’m not sure if anyone is even coming anymore? Can’t get in contact. I’m going to mail a letter to cancel my service. Though it looks like I’ll have to contact a lawyer.
Pay close attention to your itemized bills! I am forced to use this company only because they are the only ones that service my area (they take advantage of this). For months now they have been charging me for a “second can rental”. I don’t …
TERRIBLE. DO NOT use this company for trash services!!!!! I’m telling you RIGHT NOW you will have A huge headache on your hands! WORST customer service I’ve experienced IN A LONG TIME. We bought a house, contacted them, they definitely took …
This company is horrible! I’ve been calling for the last 2 days to no avail. My entire road has been missed. They claim they picked up our trash, yet there are several bins still waiting for pick-up. NEWS FLASH!! Its hot out there magits …
Completely incompetent and no regard for their paying customers. Repeatedly not picking up trash and will not respond to phone calls or emails asking what is going on. Cannot get anyone to conduct any business whatsoever with their …
These people never answer the phone! I’ve called multiple times, left voicemails, left emails, and finally after 2 weeks of constant attempts they call me back and give me an attitude. I should not be spending an hour on hold without anyone …
This is the absolute worst trash company I have ever used! I set up trash services with Ameritex and paid for the services. They then informed me that it would be 3-4 weeks before I can get a trash canister delivered to me! After hearing …
I setup auto pay for . I got a letter stating that there were no funds available. The funds were in my account enough to pay for a months of service. My due dates were scheduled for the 15th of each month. Funds were available on the 7th. …
We’re new customers, and 5/6 of the weeks we’ve had this service they have been anywhere from a day late to NOT COMING AT ALL (twice). You can’t get a response, currently their number isn’t even working and they aren’t responding to …
Just called in to report my trash was not picked up on our scheduled day again…after almost 20 minutes on hold on the queue for missed pick ups I hung up and called again, this time selecting the queue for pay bill…someone answered …
Neither phone number works. I just want to call and cancel my service and cant even do that. they skip you randomly and refuse pick up till the following week. Terrible customer service and service in general. I do not have nails in my …
I used these people for 2 years . I needed another dumpster so I called to get one . They charged me for the extra dumpster and never would deliver it .So I called to cancel and no one pick up the phone .I finally drove to their office and got them to cancel and they said I would get a refund but I never did .Do not use them
They were great when we first started with them. Then they sold out. The service got worse. Missed pickups, on hold for 20 to 30 minutes every time we’ve had to call. The customer service reps can not help. Change pickup days …
After several weeks of inconsistent pickup, we finally cancelled. From the time we cancelled to the last day they were going to pick up was 2 weeks. They didn’t even bother picking up the week after I cancelled. I sent a message and it was …
Only had them 2 weeks so far and they can’t even pick up trash. they came 2 days late first week and still haven’t picked this week’s up.
We’re moving and shopping around for a garbage collection service. I’ve called Ameri-Tex every day this week and not once has anyone even answered the phone. Can’t imagine what a nightmare customer service must be.
3 weeks of no trash pickup. We called multiple time and the lady always says someone will be there. It’s been nothing but trouble since Live Oak took over.
Never could contact anyone after getting the services. Never received a trash bin had to purchase my on. In July they changed our pick up days and for the month of July no pick up and I had automatic payment draft. My neighbor trash wasn’t …
It’s been hit or miss with their garbage collection this year. What boggles my mind is all my neighbors get picked up, but we don’t. If you call them, you get “mailbox full” and disconnected. Did we do something wrong? If you don’t want …
Been waiting on a refund since April 2022 call every week to check on my refund and all they say is that they will send it over to billing ask to speak to manager and they say they can’t transfer calls that one manager will have to call me …
I’m tired of EVERY Wednesday, or every other Wednesday, when I put my trash out, they DONT bother picking up my trash can, that’s FULL to the brim!! It’s under my wife’s name. Regardless of the fact, I’m having to pile up my trash, and do …
If you want to put garbage in their cart & have it sit out for weeks, then this is your company. Attempt to call them, no one answers. Fill out the on line ‘missed service’ form & received a automatic reply that Ameri-Tex will contact you …
This has to be the absolutely worst company around. The customer service is horrible. I told the woman I pushed “option 2” to get called back and she told me she dosent recommend leaving a message. If your going to have that option then …
We have had trash service at our home for over 20 years and our trash can sits in same place year around, I called today to ask why we have had no trash pickup since Dec 22, 2022. The lady called me back to say It’s probably because our …
I’ve given this place so many chances. My payment is drafted and I am skipped about once a month. We are shocked if it’s picked up on the right day. I know times are tough, but I feel like they are just running the clock out before they close their doors. I am wondering if it’s legal to take $ for a service NOT provided.
Update: 11-17-22,
They currently have dumped my dumpster 3 consecutive times on my schedule pick up days. Driver from Jacksonville says he’s gone be in charge of my route and …
This company has poor customer service. They don’t answer the phone, and they don’t respond to messages. They cancelled my service and didn’t even tell me. I’ve been trying to communicate for months to work this out, but I guess they don’t care about their customers. After all, they have so many.
We have been customers of Ameri-Tex for years. An auto draft paying customer! When Ameri-Tex was independent, the service was top notch great! Since Clayton sold to LiveOak Waste it has been a complete disaster. No response, missed pick …
Worst company ever. 3 weeks of missed pickups. No one will call you back. There are no names of supervisors and you can’t leave a voicemail. They are an absolute joke. They still charge you full price even though they don’t deliver on their service. DO NOT USE THEM!!!
You would think for the almost $90 every 3 months you pay that they would actually do the services they say they provide. Second straight week where they have not picked up on the scheduled trash day, and unresponsive when I’ve filled out …
Live Oak Waste bought out Ameri Tex. Complaint against Live Oak. I asked about 2 trash cans? A question.!It would be $10.00 plus gas and taxes. Then I was told l could have up to 3 bags of trash if l did not get the 2nd can. l would have …
Truly a garbage company, but not in the way you would think. Missed pickups EVERY WEEK. Won’t answer phone or email. Had to change my card number just like many others to actually cancel this awful service. Sound be illegal to deny cancelling service. Don’t ever sign up with them. They will steal your money
I have used their services for over 10 years. The new ownership is not doing a good job. Missed trash pick ups are normal and there is no customer service at all. They do send out bills. That is all they do. …
I am trying my best to give you guys a chance during this transition but losing patience with you since you cant seem to give me an answer. All I need is a second Trash barrel delivered IF you are not going to pick my trash up weekly and a …
I’ve used this company for over 2 years now and it was great when ameri-tex was running it. Now it’s this live oak company and they keep missing my trash and I’m fed up with it. I report the missed pick up everytime but the last 2 weeks …
Started services with them in June was told it would take 4 to 6 weeks for them to get us a trash can. It is now November. After trash being missed so many times and a can never being delivered. You can never get anyone to answer so I sent …
Since Thanksgiving I have not had trash picked up on my correct day. And this week I am getting skipped with an apology. As it was explained to me they are very understaffed, so don’t add to their problem by trying to become a customer, …
I sent a message on the weekend about setting up service and immediately recieved a message back saying someone would contact me Monday. First thing Monday morning I got a call from Amanda who was very friendly and helpful in getting me all set up. Wonderful customer service!
I have been with this company for years. But here lately they have not been doing there job. I pay for 4 pick ups a month but only get 1 maybe 2 if i call and raise enough Cain about it. But they pull that money out every month. They want …
We have been customers for years now. We requested a second trash bin about 3 months ago and have been charged for this extra bin yet we still don’t have the trash bin we are being charged for. My wife has called 4 separate times all with …
Garbage finally picked up the 3rd week after was missed for 2 weeks. They will not answer the phone nor return calls. Canceled service via voice mail and email. No response to confirm cancelation. Received a bill for next month. Going to …
Not sure why there are so many negative reviews here. We’ve used this company for a little over 2 years now and never had any problems with them at all. There’s no specific time that they pick up (why that matters, I don’t know), but they are always here on the scheduled day. Good job guys!
Solely for my interaction with Janet I give 4 stars! I started getting service through them just over a month ago. I was told my trash can would take up to 3 weeks to come so I started calling at 3 weeks to find out when it was coming I was …
My mother uses this service (and pays for my brother’s pickup as well). She has not had any form of pickup in the last 2 weeks, her neighbor has not had their trash picked up in the same amount of time, ditto my brother. She is not …
Today is the second week in a row they’ve missed our pickup. Our trash was out at the curb the night before. Same story last week, except last week I chased down the truck on foot and asked the lady driving if they’d circle back around. …
Update since then they charged me for a month of service that I was not given any actual services for. & refuse refunds, they say they show in notes they have been by my house, but I have a new service now and they stopped picking up my …
This is the worse trash company. It’s been almost 3 weeks that my trash has been sitting out there. For a whole week they told me they would be in the next day. All they do is apologize and give you false promises. They claim that their …
I had the unfortunate pleasure of having to use this company for nearly ten years as it was the only trash company in that area. Our trash day was on Thursdays… We never knew when it would be picked up as it was NEVER on time. If you …
A few months ago they cancelled our service we paid the late fee. Took 3 months almost to restart service. We were not contacted at all during this time period. Then we were told it would take 6-8 weeks to get a new trash can. We got back …
They stopped coming down my road so I had to drag the trash an extra 200 feet up a hill. Fine, but they didn’t even bother to call anybody on my road and inform us of this new policy, so we all just didn’t get our trash picked up for three …
3 weeks in a row my mother in law and I have had our trash passed up. I almost have the cans sitting in the road of our little farm to market road to make sure they see them. This is getting ridiculous. Call in and they say they will pick …
This should have a zero star.
We went with out service for 8WEEKS, they then called our neighbor and said that they no longer intended to service our addresses. …
Hands down the worst service provider I’ve ever encountered. I’ve been a customer for 20 weeks and they have been late 11 times and didn’t show up at all for 3 pickups. I’ve got 2 and a half weeks worth of trash outside waiting for them …
I have been a customer for 3 years. I usually pay more than the monthly fee due due to when I get the email from them I can never remember the amount. Never missed a payment. Apparently their email came while I was on vacation and I missed …
This will be the second time in three weeks of missed pick up. This is not the first time it has happened. The just sit at gate long enough to log it as pick up I’m guessing. You can’t call and talk to anyone. I’ve left message on website …