The Anchor General Insurance Agency is a San Diego-based insurance company that specializes in providing nonstandard private passenger automobile liability and physical damage coverage in California…
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
10256 Meanley Dr, San Diego, CA 92131
GOOD LUCK IF YOU GET HIT BY SOMEONE WITH THIS WORTHLESS INSURANCE. No one ever knows anything, no one ever answers any questions. WORST customer service ever. Bunch of scammers is what they are!!!!! Ramon & Dennis, what is your purpose of …
I took 1 year and 3 months for them to give me my deductible only 500 bucks , Kimberly is the worst at handling our claim dont get her , some guy named aliser tool 3 weeks to call me back for my claim . They do what they want when they feel like it . If I could do 1/8 of a star I would.
If I had the option to give a negative star I would this company and adrianas insurance is the worst. Save your self the trouble and read these comments below so you can understand I wish I was smart enough to read the comments before I …
Worst experience with an insurance company. Thier customer service sucks and you don’t receive any calls back regarding your claim. They have good prices but hopefully you don’t ever use their insurance they’re no help.
This is by far the worst insurance company I’ve ever dealt with in my life! HORRIBLE! You couldn’t pay me to be insured with these incompetent people ever again. Do not buy insurance through this company! You will not be covered if your ever in an accident!
WORST INSURANCE EVER ! My husband’s car got egged, scratched, beer bottles thrown at the windows, and shot up with a BB GUN.. Filed a claim & it took them 3 whole months to get back to us. 1st claim they CLOSED because my husband chose to …
I will never hire such a bad insurance in terms of service, customer service, and claims. 😡🤬🤬😡 …
The worst insurance ever. If you get Tania Martinez, ask for someone a little better than her, she is totally useless, she’s rude and won’t answer your calls. They just want our money, f***** piece of crap people!
worst company I have ever dealt with. their insured hit me and they have yet to get in contact with me about settling my case. I called over 5 times and nothing. all I received was a letter stating that I had 30 days to contact them before …
Filing a complaint with the California dept of insurance against anchor general. If you get hit by someone with this insurance company do yourself a favor and get a lawyer and as soon as they try to steal money from you file a complaint …
Someone insured by Anchor hit my
wife’s car. Anchor is awful. Drag things out, don’t call back. Likely have to sue their insured next week.
After canceling with them, they will mail you a fraudulent bill asking for more money or they will report you to a third party collection firm. Do not settle with their demands, gather your paperwork and certify mail their fraudulent business.
policy number 3925807.
Hello I would like to share the worst experience ever with an insurance agent in …
Worst freaking Insurance ever! Does not even deserve a star! The prosses is taking to long and they chose a shop for me because it is in their network and if I wanted the car to go somewhere of my choice had to pay 20% out of my pocket …
I’m only giving a rating because of how inconvenient their stupid “convenience fees” are. You can’t pay over the phone through the automated voice machine because then they’ll charge you an extra $8. And you can’t go in to do it either …
If I would of called and had CHAKA GULLEY (CSR) answered I would of had an extremely pleasant customer service experience. Within 5 minutes she assisted and had sent me the documentation I needed. I give her a 5 star!!GIVE THIS GIRL A …
I have been on hold now for 30 minutes waiting for a claims rep to answer. I work for another ins company and all i need to hear is a claim update. This company is widely known in our circle as the WORST to deal with. I shudder when I see the other carrier is Anchor General. Is there even management there?
Pretty Crummy Service i have with these guys. I’m traveling and someone broke into my car breaking the window and damaging my car door and i just had my baby. Took exactly 3 weeks for some one to look at it, its so cold over here and i cant …
Terrible customer service aduster was Denise Smith she never called back after 45 voicemails over 2 weeks… Called manager samething.. This is a fraudulent company.
They are HORRIBLE. Especially Lu, he has the WORST customer service and has no clue what he’s doing. They’re insured driver was at fault for hitting me and all they did was take her word for it and that’s it case closed. DO NOT recommend this insurance company. They are not loyal and are extremely rude.
This insurance is a complete joke. I can’t pay my bill on my phone android or iPhone because they don’t support it on their website and if you call to make a payment it’s an additional 8 dollars. What kind of company doesn’t support iPhone …
Worst of the Worst Auto insurance…… bad costumer service they never try to help. I try to open a claim with them regarding my car and they didn’t help at all, I was with Anchor for many years until this happen, my experience with them was horrific and immediately moved to a better car insurance.
These people do deserve less than 1 star for their customer service. I work at a dealership and we are lienholder on the car; I called needing a declaration page on a mutual customer and they said that because a payment hasn’t been made, I …
i had them for a while and they dont do crap but charge you they didnt even tell me that even under full coverage they only pay 10,000 dollars for the other person , it took them 4 months to pay my dealership and my dealership ended up …
Horrible horrible horrible!!!!!!! This company was under investigation in 2005. I do not recommend to anyone. Many have filed bbb.They should not be in business. So many complaints have been filed. I suggest mercury insurance always very responsive. Do your thorough research on this company. Do not have any business with them.
worst decision i ever made. i should have looked at these reviews first. they take forever to get in touch with you and don’t return your calls. definitely switching after my claim is dealt with. DONT use them no matter how good of a deal you think you’re getting.
Worst Insurance Company out there.
As a used vehicle dealership in Austin, TX, we deal with insurance companies …
This is a HORRIBLE company. Customer service/employees patronize you & in no way show any concern in your desperate time for help. Car accidents are no fun & are q hassle, especially when it isnt your fault. Company stretches the truth and …
John Tran is an agent who suppose to give an inspection to my car. He claims that Anchor don’t have personal shop for inspection, so he came over to my place instead. He leaved me a message at 9:05 saying he will arrive at 9:15. When I done …
This is the worst company in the world. The adjuster never return your call.i make a claim 5 months ago still pending. Extremely poor customer service. I have left dozens of messages. No action has been taken The supervisor EVERETT DEALY is very unpleasant and rude.stay away from this place.
This was the opposite parties insurance and they (Samuel Carillo) helped me step by step like if he was my insurance agent. And my own insurance has been so uncooperative and unprofessional I am really changing insurance companies once my …
When my vehicle broke down I was told to stop paying and my policy would cancel automatically. That was last December. This is late July and I am just now getting a bill for less than $5 threatening to send me to collections over it. Insurance is a scam.
Horrible customer service.
You have to do all the leg work by calling tow companies and auto shops yourself to know what paper work needs to be filled out. …
Terrible !!
I was having fraud in my bank account and instead of calling me to let me know my payment didn’t go through they kept charging it! Now not only am I stuck with …
They do not call back at all. Even when they say they will. I’ve been working with a guy named Samuel Carillo, really nice guy! BUT he does not follow up with me at all. It has been more than a month that my car was in a car crash, it is …
I normally don’t use my profile to make public reviews, but in this case I couldn’t be more eager to do so. Just look at all the other reviews. This is one of the most horrible organizations I have ever had the displeasure of dealing with. …
Absolutely worst company probably in the world!!!! Never ever have I dealt with such a horrible company!! My vehicle got stolen and it took over a week to even get ahold of someone and they have no clue on what they are doing!!! It’s been …
it was the worst service ever if i could give them minus 100 stars ill would i had my car totaled a drunk lady hit me while i was park they assigned me an adjuster but only contacted me once and would never answer the phone not even the …
I wouldn’t even give them one star. Customer service is awful they won’t even call back.supervisors even treat people like garbage. They won’t even fight on my behalf when the accident is clearly not my fault. I would recommend this company …
I just got hit at a red stop in Los Angeles about one week ago and no one has reached out to me. I have called my adjuster failing to reach her I left a voice mail. I then came to read reviews and I’m now worried that my car will not be fixed due to all these reviews.
Took more than three weeks now to get any update on my claim, let alone any sort of service, claims agent was not even in office and no one from this insurance company told me, I would not recommend.
Absolutely the worst insurance ever! I got hit from the back and it took them 4 days to contact me and the others guys insurance is saying it isn’t his fault. Like expected but now the guy who’s suppose to fight for me “marshal” isn’t doing …
WARNING TO ALL DO NOT USE COST U LESS OR ANCHOR GENERAL AUTO INSURANCE IT WILL ONLY HURT YOU BADLY IN THE END.
0 STARS OR NEGATIVE STARS IS ENTIRELY ACCURATE FOR ANCHOR GENERAL …
WORST AUTO INSURANCE COMPANY EVER!!! The lady “reviewing” my claim her name is CAROLANNE she is the laziest, & rudest EVER. I was in an accident 12 days ago & she barely called me TODAY to get my statement when I have been calling and …
The worst insurance is the worst my dad and i just got in to a car accident. and the person who cause the damage of our car has anchor general insurance. The agent never answers. My dad has two months without a car. This is the worst …
Wasn’t going to rate them one star.
My rate for this company is below one star.
This insurance is the worst , it has given us so much stress. They should have …
THIS COMPANY IS HORRIBLE!!!!! My adjuster Carolyn Tyree and her supervisor Jennifer are two horrible people I called in to make a payment and they end up opening up a claim that I had in 2015 around February and inputting as a new claim …
TRASH! Complete Trash of a company. Don’t ever need them they wont be there. 1 week trying to get in contact with the adjuster. can seem to return calls or answer email. get transferred 3 times in 5 min because no one is the right …
WORST CUSTOMER SERVICE EVER! They don’t answer voice mails, emails, etc. They are rude and hung up on me regarding my claim. The supervisor we spoke with told me he could take as long as he wanted to process my claim. It has been over 3 weeks and still no luck. My truck is still at the body shop waiting to be fixed.
I was rearended in a multi-vehicle accident with the last driver in the line of cars being uninsured. Was able to open a claim with the company, but not able to get a hold of the assigned agent to my claim afterwards. Called them, left them …
The first time I called Anchor General I had to agents after 45 minutes transfer back into the queue when I was checking to see if a claim was filed. I filed a claim but was denied because apparently the guy that hit me was not at fault …
Horrible. No attempt to answer phone calls or call back. Irene Berridge is the only helpful person there. After 3 weeks of attempted phone calls daily, have been able to get through once. Took them 2 weeks to come look at my car and another …
I have been fighting with them about a personal injury claim for almost 2 years (conveniently its going all the way up to the statute of limitations where they can wash their hands of this) and I have encountered every road block possible. …
I wish I could give this company a 0. Never helped me once when I was rear ended they dropped me because I’m an Uber driver, which was not discussed in my contract. Customer “service” is God awful. They constantly give me incorrect …
Nightmare! From start to finish, my experience with them has been extremely painful. Over the entire life of my policy they had my old address on file and they continually say they will change it but every time I call its never changed. I …
I filed a claim because one of their insuree hit & ran my vehicle. The lady Donna who worked on my claim is seriously crazy. She has no common curtosey or sense or people skills or something I have no idea what her problem is I literally …
This company’s customer service is absolute dog crap. They do not work with you whatsoever and don’t give a damn about their customers or other people. Absolutely do not recommend. Do not be swayed by their cheap prices. Go to an actual reputable insurance company.
If I could give zero stars I would. I’ve never dealt with a place with such horrible customer service. I was in an accident and the original claim adjuster MIRIAN never returned my voicemails. I called everyday and was told to give her …
Wheres the negative review for this company?! All they do is steal from you and call it “full coverage” clearly to this company it isnt full coverage if they deny to cover the cost of a collision. And to top it off heir representative have …
WORST INSURANCE COMPANY EVER! They never call back, they take so long to solve cases. I was hit by a drunk driver of their company about 4 months ago and still have not been helped the right way! Supervisors also are NO help and never answer the phone! VERY UNPROFESSIONAL!
In a horrible time as a car accident happens we would think we would have some hope with insurance , thinking hey we’re covered but in reality we are not i got hit and the driver ran instead of my insurance helping me they interrogate me. …
THEE absolute worst customer service ever. I canceled my insurance last month cause I finally could get better insurance. I talked to the guy and even made him email me about canceling it, and they STILL charged me for this month. Absolutely ridiculous.
I had made a payment but wanted to wait until another day. They told me the payment already went through but the money was still in my account so I withdrew the money so they won’t get it. I put money on my account Sunday night for my car note and they took my money that same day
Is is almost impossible to get a hold of them. Their recording says they understand my time is valuable…but obviously they don’t care because they never answer. How do you give them zero stars?
This company is a nightmare to deal with. Their insured party backed into my car on 10/24/2014. It is now 02/25/2015. I have completed every phone interview and document they have requested. My insurance company completed an investigation …
Their CLAIM department is the WORSE!! I’ve called Ramon Beltran and his supervisor over 6 times, left messages for 3 days straight. How are you going to contact my family member and tell them it’s URGENT I call you back, when you NEVER are …
Uninsured motorists is NOT mandatory in California. Only if we request and sign the recuest,than we can have those coverages. There are many bad drivers, when I got hit by a distracted driver, I gather all the information and sent it to the …
Worst insurance ever!!!!! They want the money but when it comes to responding to a claim they don’t!!!. The agents ignore your calls, worst possible service. Farmers is charging me the same price I paid here for 10 times the better service. …
It’s terrible insurance company and zero customer services which I have never seen in my life.
My claim is so far under process and it’s opened two months ago and they are …
Horrible insurance company…I actually got a better rate thru State Farm. But the people at Anchor are not helpful at all…no follow up, no calls back…worst company. And to top it off, even after I canceled my policy, 4 days later they charged my card again so now I’m trying to get a refund of my money.
WATCH OUT FOR THIS COMPANY. Got a bill in the mail after only using this company for a single month nearly a year ago. It doesn’t explain what the bill is for… also it’s the only mail I have ever gotten from them and it’s automatically …
Wow…over a month now since I got hit and my car still isn’t fixed! Receptionists hang up on you, transfer you to to VM instead of humans. Supervisors over adjusters dont even call back or answer. They say you will receive a call back …
On Saturday, August 4th, I was involved in an accident with someone who is represented by this felonious insurance company. The process to file a claim and to get the person at fault to accept accountability was a song and dance to say the …
Unbelievable I do not understand why the Better Business Bureau (BBB) allows companies like this to run bussines ; I had their services for 1 year their associates agencies like ( Freeway Insurance) told me that after the first year my …
I had them and no issues up until I had an accident. After filing the claim they dropped me from their insurance. Their customer services terrible and I have never dealt with such rude people before. If I could give them 0 stars I would. Worst insurance agency I’ve ever dealt with.
The only reason that I am giving them one star is because I can’t give them no stars. This company has been horribly terrible at their service I called them and it takes forever for them to respond they don’t call back they don’t leave a …
Turning on my turn signal to make a left crossing 1 lane that was opposing traffic to enter into a parking space legally. Driver came up behind me and decides to pass into oncoming traffic and hits me. Anchor denied for 2 years fighting the …
This is the most inept insurance company I’ve ever had the displeasure of doing business with. Their insured turned left in front of my son’s vehicle on August 18th. It took 2 weeks for them to send an adjuster out to assess the damage. …
Now it’s a renew of my review, but I’m not gonna change my mind of giving this company zero star! After a reply of the manager who said that a supervisor would connect me within 48 hours, I was really thankful and began to feel positive …
This company is the worst. They don’t do their jobs. The claims adjusters don’t answer, don’t call you back, they tell you they’ll do something that day and it never gets done till you start calling and making threats. They said they would …
This is the worst company in the entire world. There can be no company worse than this. The adjuster never return any of your calls. Extremely poor customer service. They exist only to make profit out of your premiums. I have left dozens of messages. No action has been taken. This whole company is fraudulent. Stay away.
This insurance company is unbelievable! I was in automobile accident on September 2018 which was the other party’s fault. I was covered with full coverage but was supposedly on “business” which made them cancel my policy on October 2018. I …
Literally, thee worst insurance company ever. I don’t know how I lasted three plus years with them as my insurance carrier. You can get a lot more bang for your buck with Esurance, Geico, etc. I wasted so much money with them and only to …
If someone ever hits your vehicle and has Anchor General as an insurer, you might as well consider yourself screwed over. Unbelievable slow adjusters, and extreme lack of communication with the claimant. I’ll be contacting my attorney in …
Worst insurance company ever!!! I got into an accident and I was not at fault (the other party’s insurance took care of everything) and this company had the audacity to file the accident to the dmv stating that I was at fault and that there …
Would never recommend this insurance to anybody. It may be cheap but for the quality of the insurance I should be paying less. Customer service is HORRIBLE. I had a minor accident with an easy fix and it took 2 weeks for them to get back to …
I’ve been trying to figure out what the figures are for an accident I was involved in with one of their clients and I’ve had the hardest time getting through to anyone. I finally got a hold of the supervisor for the person handling the …
I dont even want to give them any stars. customer service is clueless as hell! I got in a car accident on march 27th 2017. it took 2 weeks for someone to go look at my car just to declare it a loss then nobody would reach out to me. i have …
STAY AWAY FROM THIS PLACE!!! My car was totalled on April 1st of this year (I was found not at fault) and I’m still waiting for my deductable to be sent back to me. From what Darnell and Stacy told me I have to wait till Copart sells my car …
Accident Happened 01/07/2019. I was involved in a rear end collision on interstate 5. The driver responsible has Anchor Insurance. It took Anchor over a month to admit fault but I have not received any settlement so far. My vehicle was …
This is what I think of Anchor General. Just sent this email: (All sensitive information changed or censored). …
Only giving a 1 cause I have too. Seriously the WORST company I have ever delt with. I had an accident on the weekend when they are closed and now its my fault for tow yard fees. The adjuster they gave me was extremely rude and nothing but …
I usually never rate places on just one bad experience but it’s been one thing after the other with this company. The only good thing they have done is help me cancel my policy. The waiting time to get ahold of a person is unbelievable. …
Was involved in a accident at 04/13/19, I call in to file a claim and was told that someone would call me and an estimator would come to check the car, buy no phone calls or no estimator. Fast forward 1 month past by, still patiently …
By far the worst insurance company i’ve ever dealt with!! They definitely do not put their customers first. My car was totaled in July and it was not my fault. Here I am thinking MY insurance company would take good care of me and protect …
I’ve had this insurance for 3 years. Never had got into an accident, dui, etc. I overpaid with this insurance for the most basic coverage. My first year with them was a bit high as of the area and my years of experience. Second year it got …
Anchor General still charged me a few even though I only had liability closed it after my accident of course they didn’t give me one penny I lost me 12000 dollar Jeep and had no idea about the vehicle that dropped something infront of me
This company is a cheap and horrible company. Save the stress and do not hire this company. I am trying to file a new claim and they put me on hold for like 20 minutes having to hear the wait music and this computer voice that repeatedly …
I was originally having my payment taken out of my bank monthly, but decided I didn’t want to do that any longer, so I paid my bill one last time and was going to stop that from ever happening again. I spoke with a customer service agent …
This company is awful! From the moment I called to make my claim I new that they were gonna make it very difficult for me. The woman taking my info when I filed my claim was very rude and that really upset me. I’ve had to call them …
I was in wreck November 7th and was told on November 18th that their insured driver was 100% at fault! I have had the worst experience with their lack of communication. They have a claims adjuster by the name of I. Baridge and she says she …
WASTE OF MONEY! If I could give zero stars I would. Definitely need not convenient or efficient. You might as well not have insurance if you are looking to get insured by Anchor General.They will raise your insurance without notifying you. …
I was in a car accident in February and by April they closed my case. I do remember saying I wanted full coverage and they did not do so, which left me car-less for 3 months. They did their part though as an insurance company and dealing …
This is the worst customer service every! I wouldn’t refer anyone to purchase from this company. I’m a single parent of three! With no transportation. It was hard for me to get back to were i needed to be. This is a lesson learned as a …
This Insurance is terrible! Please don’t use this Insurance! They have terrible customer service and god forbid you ever get into a car accident! They take forever to respond, and if you have a missed call from your claim adjuster and you …
Worst company ever!!!! I didn’t listen to these reviews, and now I am paying for it. I just thought ‘oh well, its cheap’. They just want you money and don’t want to help you out. I got into a fender bender…… wait for it…….. 2 …
The worst customer service I have ever had. After my car was totaled by a drunk driver, I could not get ahold of someone to make a claim. Day after day, I was on hold for hours until they closed and I was disconnected. When I finally did …
0 STAR! Getting Anchor General was one of the biggest mistakes I have ever made! when I was hit by an uninsured driver I thought I was going to be totally fine and supported being that I had full coverage and uninsured motorist . But they …
This is by far the worst insurance company ever! If you are under 25 and financing a car, this may seem like a cheap option, but it’s cheap for a reason! This insurance company charged me twice for my auto insurance payment, overdrafted my …
I’m very unsatisfied with Anchor General. It has been almost two months of waiting for the documents that I am suppose to filled out and return with my title of my car due to total loss in order for them to fund my total loss check, but I …
If I could give a zero minus I would I have had a claim since September 2017 and have yet to speak with an Adjuster. When I initially filed the claim, I was told that the client did not have insurance. Then I received a letter that I owe …
This insurance is crap! I had to make a claim because I hit a pole. They said if I choose another body shop besides the one they use I will being paying 20 percent of my repairs. They said I agreed to it deep in the contracts pages. This is …
I have had this insurance company for almost a year now and I am happy with how easy the payments are a month.
I dislike how there is not a 24 hour hotline. …
Couldn’t be happier!! Reading through the reviews of this agency I completely understand the abundance of negative customer reviews, as did the agent assisting me with my claim. First off, when mentioning how poorly they were reviewed, my …
Wish i could give them 0 stars. I apparently have their “full-coverage” but when I got rear-ended (completely not my fault) they expected me to shell out $1,000 to fix damage that was way under that amount. And my adjuster will not answer …
Well, now I see why it has been so hard to get something done about my car . My experience is ranking right in there with these other reviews. I was rear-ended by an Anchor General client 3 weeks ago (9/19 3;3pm). I reported the claim to …
I don’t understand how this piece of garbage insurance is still in business 😡
Anchor General is the worst insurance company ever. I was hit by another vehicle who is insured with this company. The claims adjuster, Ms.beridge, never …
Terrible Insurance Agency. I do not recommend this Insurance Agency for service members. Check out USAA instead. I had cancelled over the phone prior to my due date on my car insurance, and they still charged me. I called and asked what the …
If I could I’d give this company 0 stars. The customer service is HORRIBLE!! You tell them what happened and make it sound like it’s your fault. They do not want to help you out. All they care about is money. I always got the run around …
This insurance company is the worst. They have horrible customer service, I called them numorus amount of times to talk to a representative about my case and evey time I did, they always told me the man who was supposed to help me with my …
The worse possible insurance you could ever have. Do not go with these people. I got into a car accident OVER 2 MONTHS AGO. I am carless. The accident wasnt even my fault. This insurance doesnt care about you at all. The girl handling my …
This is the absolute worst insurance company I’ve ever come across. Too bad you can’t give them 0 stars. I don’t know how anyone has given them positive feedback. If you want horrible customer service, unreasonable delays, failure to …
The absolute worst customer service. My car was hit while parked. It’s been two weeks and my numerous calls and emails have not been answered. My car is not drivable every since it got hit. I’ve let them know via phone msgs and emails. …
They do not deserve the one star rating I am giving them. This was the worst experience with any company of any sort! They tried to charge me for the month AFTER I canceled. Since I would not pay out they sent me to collections! I called …
I’ve had this insurance for years now, but after viewing so many bad reviews (by far worse ones than better ones), I believe it’s time for me to change companies in case I ever have to deal with my insurance company. Not to mention the fact …
I would give 0 stars I could. This place is terrible. I paid a down payment of $200 and they told me my monthly payments would be $189 than I get a bill for $250 and they said they found some stuff on my driving record… like that wasn’t …
After a year of not being with this company, AND canceling over the phone, they decide to randomly bill me for $75; claiming that I did not pay a premium when I paid every month ahead of time. Do not use this company. They are full of liars …
Stay AWAY. I never write reviews but this company deserves every bad review they get. I was in an accident. I was not at fault. Anchor contacted the people that hit me insurance and told them they had fixed my car. Which was completely …
Customer Service is horrible. Got into a car accident, and they lacked to effectively take care of the situation properly and timely. The other party involved harrased me for weeks. i call my agent every day for 10 days and no call back, no …
A terrible Insurance company in terms of customer service. Anchor General consistently caused problems when I attempted to drop them as my Auto Insurance provider. The process took multiple weeks to fulfill after numerous attempts to cancel …
Worst Insurance Company ever!! Don’t apply Here unless you want un responsable people taking care of your car insurance my Gf had an Accident months Ago we had be paying full coverage and they still haven’t resolve anything the car was a …
Impossible to get a hold of. Rude over the phone. Wrote us claims checks that we are unable to cash and they wont send us another. Sending us paperwork for other clients. They are the worst insurance you can get, you are better off going uninsured.
the worst place absolutely possible they never call us back and never answer the phone. just spend a few more bucks and go somewhere else! you will thank me later.
Horrible, horrible, horrible
I have had the worst experience of my life two times over. First, I was …
This is the most trash insurance ever. Super scammy business practices. Reported them to the BBB. So they called and harassed me. Do yourself a favor and stear clear of this Trainwreck business.
Anchor General Insurance is the worst insurance company I have ever dealt with. Their insured hit me from behind while getting change to buy some tacos. The adjuster has a stank attitude-her name is Cynthia. Her direct Supervisor never …
If I could leave no stars, I would. Good luck if you want to cancel your policy. I’ve been trying to cancel for almost a month and I’ve heard 6 different ways I have to cancel and each one requires more information then the last. Even got …
Very poor service still have not gotten back to me I’m still waiting!
My mother was hit from behind by one of there clients. They are very unprofessional. When my mom has to speak with the rep., Matt Rice who was handling the claim, he was very short and rude towards her as if she was a child. The accident …
They keep raising my insurence every month. I paid my December payment then I changed my deductible from $500 to $1000. Not only did it go down only $10 but they charged me for December again and spread that payment out over the next 6 months. I would not recomend this insurence agency to anybody.
This company is a scam! They are the other driver (who was at fault) insurance. They have not spoken to us one time since the accident. We have called and our insurance (USAA) has called and cannot get a live person to speak with. Anchor …
Scam. 100% Scam do not use them. Went through a broker that the car salesmen recommended and I’m fairly certain that he was in on it because when I called to confront them about my terrible coverage they already knew that it was bad before …
I would rate them no stars but unfortunately that’s not an option. Super disappointed with my service from this company. My parked car was hit and my whole side panel was pushed in. This happened around October it’s not February and I have …
Customer service is horrible. Every time I called to know any updates of my claim, no one would answer the phone. I sent them an e-mail and they took 6 days to reply. They also took 2 months to send me my check from my deductible. If you …
0 STARS!
This insurance company is extremely unprofessional and outright awful with their customer service. My fiancé’s policy with them was outrageously expensive and …
So far its been a good insurance company for me. My payment can’t complain. Thank you.
This company has a well deserved 1 Star out of 300 reviews. Here’s their 301’st 1 star review. Deborah Mickens is the adjuster and her rude, incompetent, unprofessional assistant who’s name I forget thankfully. …
WORST INSURANCE COMPANY
I was with this company since 2017 until I had to speak to them .
very friendly ONLY WHEN TAKING PAYMENTS . …
I’m going to give an honest review about this insurance. I’m in my mid 20’s so like others my age I wanted to have an affordable insurance. I’ve had this insurance for a few years now, I’m giving it 4 stars because road side assistance …
The worst insurance company in the USA the adjuster he didn’t pick up his phone I been calling him one month and when they pay me for my damage the pay the half of the value it’s really shame for this corporation and for …
Horrible……charges double..
Have insurance before u drive off lot.
HORRIBLE HORRIBLE Insurance company! Got in an accident December 15,2015 still have not gotten my car back! I spoke to our adjuster 12/23 and was unable to get her on the phone until 2/15 and that was after leaving 2 messages a week and …
NOT GET THIS INSURANCE
The prices are alright; in addition, you can find cheaper prices somewhere else. The problem with this company is they have poor customer service. Every time I …
one of the worst company i have ever had, terrible customer service. I was involved in an accident. at first, they it took me more than 2 hours to file a claim and then nobody was answering my phone. They are very quick on payments to …
I was given an adjuster after 3 days of me calling every day, her name is jaqueline Rosas or something I dont know how she spells her name. She was the most rude and disrespectful person I’ve ever spoke to on the phone. First of all she was …
Worst insurance company ive ever had the pleasure of being placed with. Had an accident while insured with them while my payment was set up on auto pay. My auto pay was not transfered when my policy auto renewed and my insurance was …
Anchor General has very high rates to begin with.
The service is terrible. When I called to cancel I was instructed to send my new insurance information for them to cancel, which I did. They proceeded not to …
Anchor General has failed the insurance industry miserably. My neighbors father backed into my son’s car. The man was kind and assumed full responsibility. We contacted his insurance which happens to be Anchor General. I took about a …
I cannot rate them any lower and I can say that I never post reviews on anything but I had to after today. August 2016, I called to make a payment over the phone so my insurance wouldn’t get cancelled, Anchor General refused to take the …
This is the worst insurance ever! Let me explain why! My boyfriends neighbor backed their truck into my boyfriend’s car and it just so happens that the trucks insurance was anchor general. The neighbor and my boyfriend both have been …
This is the worst insurance company I have ever dealt with. I have been a customer for 10 years and after a storm damaged my car with sand damage they denied my claim and said it was wear and tear.Later they sent their so called experts …
Wanted to cancel my insurance with these people and told them I no longer had the vehicle. They told me that I needed to write I, my name, would like to cancel my insurance to their email. I did thinking everything was going to be tooken …
Have a claim with this insurance and they do a terrible .Terrible job never answer the phone never answer emails my car was in the shop for a month they don’t pay for the storage on top of me paying the 25% of the claim for going out of …
I’ve canceled my policy in Feb 2021, was still being charged until June 2021 and needed to be issued a refund. Over $600 that needs to be refunded and keep calling back and no updates on the check, wish they could just direct deposit what …
This company needs a complete new business plan.The fact that customers have been complaining for years about their experiences and NOTHING has been done!! Where you draw the line and address the issues? We’ve had enough!! I’ve called 6 …
I was hit by a driver insured by Anchor General on 5/27. It’s now 6/16 and despite calling and leaving messages with both the claim rep Gretchen Williams and supervisor Yager O’Connor, I haven’t once gotten through to a real person to give …
DO NOT MAKE BUSINESS WITH ANCHOR GENERAL INSURANCE. Their services are full of bs. Only with them for 2months and cancelled because they kept increasing my rate every payment. And year after received a mail from a debt collector saying i …
Worse insurance i’ve ever dealt with! i got into an accident Oct. 2020 and it’s now Jan. 2021 I haven’t received anymore phone calls from the company after they told me they would pay my vehicle off!!! Come to find out i still owed money on …
Still charging me multiple times after canceling my account several times. Please do not go with Anchor General. Lost too much money that they won’t give back.
Anchor General is the worst insurance company ever. I was hit by another vehicle who is insured with this company. The claims adjuster, Heidi, never responded to my calls or voice messages. I’ve called asking to see if they can assign …
I had Anchor General while living in California and thought they were honestly a great value given the price. It was used as a bare minimum to follow state regulations and it served its purpose. …
*AVOID AT ALL COSTS*
3 years ago, I got in an accident the week of getting the car from the …
It took 2+ months to receive payment so I could take my car in to get it fixed. Keep in mind that the damage to my vehicle was extremely minor. I can’t imagine having to deal with this if the damage was worse or my vehicle totaled. The …
I would give this company minus 38 stars if I could. Worst customer service and claim practices I’ve ever experienced or even heard of. I wouldn’t trust Anchor General to insure anything. My son had an incident of very ambiguous fault where …
I was in an accident that was not my fault,
I called Anchor and they picked up immediately, very professional and polite..
They educated me respectfully on what to do (due to it being my first car …
Probably the most low life collection of individuals under one roof/ company. If you are a policyholder, they will not fix your car, if their policyholder damaged your car, they will not do anything. This company and the low life’s that …
Very affordable auto insurance. Anchor handled my auto claim quickly when my car was a total loss. Thank you so much for making it easy , Great customer service!
If I can give a zero I would. The claims department is so unprofessional and rude. Also people with this insurance beware that they are a “non standard policy” that means you have zero coverage for damages caused to another car when renting …
Got hit while i was parked in my driveway by one of their insurers. My adjuster was Maria Peralta and she was the most rudest person i have ever dealt with and VERY UNPROFESSIONAL. Did not handle my claim at all. Never returned the calls …
Horrible insurance!! They took FOREVER to fix my car
My parked car was hit 7/4/2022 it is now 7/29/2022 and nothing.
I have not been able to make contact with this adjuster, left messages it has been horrible.
I was charged twice for my monthly payment when I paid with my debit card. When I asked for a refund they said it would be back in my card by 1-3 business days and after 6 business I called again for the status of my refund and then I got …
I would give it 0 stars if I could. !!!!!BEWARE!!!! THEY WILL CONTINUE TO BILL YOU AND TAKE PAYMENT WITHOUT TELLING YOU YOUR POLICY IS CANCELED. YOU GET WHAT YOU PAY FOR.
Very disappointed not getting any support I’ve been let down time after time with panker general car accident July 18th to this day nothing has happened I’ve had to go out and do the footwork in order to get videos on this it’s
They charge for office errors, which they commit and they wanna charger extra.Also the online site has a lot of problems and the online payment sends you the payment confirmation, then you receive a letter with the additional charge for the …
If I can leave no stars I would, this insurance is horrible, they don’t get back to you and take there sweet time
They have the wrong number posted on here of them that’s why it takes a while to get through a representative.
To save you all the frustration and time, don’t use this company. Such bad customer service. So hard to get ahold of anyone.
Well it called to see if I can get my first payment extended a little longer out even with the grace. I wanted to change the date that my payment was due she said that she would have to get permission from another department in order to do …
Dealing with company is definitely a challenge. I can’t get anyone to return calls or emails. What is the point of insurance if I have to pay out of pocket to get everything fixed in a timely manor in order to drive to work, pick up my kids from school etc. Very very frustrating.
This Insurance company is one of the worse customer service company . I try to contact with Claim Department but never reach them with in 2 weeks.
I’m very pleased with anchor general never had a problem paying on line or in person I’m very happy with anchor general.
If I can give 0 stars I would. They never answer their phones or return your calls. I’ve been trying to contact the person in charge of my total loss going on 3 weeks with no answer. Now I’m really pushing because they took out over $1,200 …
I’ve had the worst experience after one of their clients hit me. Priscilla Gutierrez in particular has been unhelpful and rude. She never answers phone calls or returns them. It’s only since I started copying her supervisor that she …
They don’t answer phones. Tried to reach them many times never successful. Wanted to cancel my policy since I no longer have my car. Does anyone know if they hit you with cancellation fees? I was paying monthly auto pay and I had to contact …
I had to get my new car insured to take it out of the lot and so i found this insurance company. We settled on a certain amount to be paid monthly… little did i know, when they billed me for my first month, it was double what we agreed …
I would definitely put no star if I had the option. This insurance company’s customer service is the worst. Currently have been on the line for the past hour trying to reach to an associate to speak about my claim and im still waiting. The …
Worst insurance I’ve ever had. I went 11 months trying to get my truck fixed and they gave me such a hard time not wanting to fix it. Don’t ever get this insurance
The worst insurance they so rude and they have more than a week without contacting me i have being trying to get in contact with them and the supervisor is a very rude lady she don’t let me explain and she hung up the call also it was a …
These people are the worst, they automatically canceled my insurance, then came back to me half a year later and made me pay the cancellation fee.
Worst insurance ever. I switched over from infinity to this company. The agent Zeek promised me good service etc. etc. after I switched over, he never returned my calls, was rude, didn’t give me good customer service at all!!!! Don’t …
absolutely god awful place, double charges, random cancellation, not sending insurance information to the people i got a loan from. DO NOT USE ANCHOR
Trash company! A driver insured by them hit my car and my insurance company trying to contact them and they never responded to my insurance company. I called them personally and still no response. Is been almost 2 month!
EVERYONE. If you’re having trouble with any claims any insurance company. Contact CDI (California Department of Insurance). Present your complaint, and they’ll reach out to the insurance company. The insurance companies are scared of these guys. They’ll resolve your case quick.
I made the mistake of purchasing insurance without checking for reviews. 100% of the 1 star reviews are correct, this is a 70/30 % insurance if you try to use your own shop. We were involved in a hit and run, they really take a long time to …
Bad customer service, never answer my phone calls. It’s been over 5 months calling, and I dont get anyone to help me with the claim.
It’s Not Fair Company about the Accidents, they take too long, they dont answer.
My brother got his car hitting by a guy how has this insurance, at they end …
My PARKED car was hit my their drunk insured driver in JANUARY. It’s now JUNE & I haven’t seen a dime nor got a update , Juan Florez & brian cinnamon get paid for nothing . All these reviews are TRUE they definitely lie , ignore & neglect
If I could give this insurance company a 0 stars I would. One of their customers hit me and I’ve been trying to give them my statement. Good luck having an adjuster contact you back. Dont waste your time trying to go through them. I’ve …
These people are the worst, I called to cancel my insurance coverage with them and I never got told about a cancellation fee they then send me to collections a month after.. the worst experience ever! They couldn’t call me and tell me this? Instead they want to mess up my credit
This insurance was the WORST DECISION OF MY LIFE. I had an accident over a month ago and it left my windshield broken and unsafe to drive and advised them as I filed my claim. My claims adjusters name is Carlos Gonzalez. After calling his …
Do not use this companies services ever. I was involved in what seemed to be a hit and run while parked while I was in another state (Miami) when my car was parked at my home in California. Not knowing what happened I reported a hit and run …
Honestly don’t even bother with this insurance. First off there very unprofessional and rude. Never answer the phone ever, you can leave messages every single day and they won’t get back to you I had a assign agent I talked to her once very …
Everything that I’ve read is exactly what I’m going through right now. They never answer the phone. Slick comments bad attitudes. Spoke to Juan the supervisor about 20 mins ago.. I’m going to actually file a complaint with the BBB and the …
I am shocked how bad this insurance company is! I’ve done a claim over a week and nothing! It took them 4 days to pick up my car from the tow company where it was at! I have not till this day heard form an adjuster! I’ve spoken with the …
I was rear ended by a guy with this insurance and they are terrible. Wouldn’t return my calls and I was without a car and needed a rental.
The worse company! I don’t recommend this company to Anyone. They took my money then a week later the reject me because my car door has a dent. But they don’t refund me the money they took, took 3 months to get like 15% back of what i paid them! These people are crooks. Don’t use this company.
They got a 1.7 star? Im very surprised they did not have 0 stars. I would give negative stars of possible, Brian C an adjuster just put words into my mouth that I did not say. Terrible unethical people that you do not want to trust…. just go through lawyers to deal with them
5 months since my car was hit by a anchor general customer and I am still getting ghosted completely. Your claim will get swept under the rug and they will just hope you give up.
My spouse got in a totaled car accident that wasn’t our fault about 3 months ago. Still have not received nothing. My spouse travels for work and we’ve been getting hotels and rentals in order to get to work and have been spending more money. No one answers ever . Do not get this insurance. They are basically a scam.
Was in an accident last month with a person who had Anchor General as their insurance. Seriously never heard of them till the accident. Anyways, I tried to give my recorded statement many times but nobody picks up the phone. My insurance …
I am reporting Anchor General to the Insurance Commissioner. There is no customer service to anyone filing a claim. It has now been three weeks since I was rear-ended bu an unlicensed driver. I need my car repaired as I have a handicapped …
I was hit on January 26, 2019 by a drunk driver who was insured by this company. He fled on foot from the scene of the accident. Through my investigation, I discovered the registered owner of the vehicle that struck me as well as his …
I filed a claim, they told me 48 hours to assign an adjuster. It’s going on almost 2 weeks. Next time I’m not choosing Anchor General for my policy.
I was buying a new car and was shopping for insurance to cover my new purchase. Received a quote from Anchor General for a policy and never had a bound contract with them and picked a different and better quote to go with at a different …
Worst insurance company. DO NOT INSURE YOUR VEHICLE THROUGHT THIS COMPANY!!! They disregard your claims and are a poorly run company. Have a current claim where I was hit by a lady totaling my truck and it has been over a week and I still don’t have an adjuster assigned.
Stay away . They never answer any calls , never return calls . I had a accident on 7-7-22 and didn’t get a adjuster till 7-18-22 and I pay out of pocket for my own repairs because I can’t wait for them . And they don’t want ti pay for the …
Anchor General is the worst insurance out there . Was involved in an accident two months back coming to three . Was rear ended by their driver on a red light , this accident involved three cars I guess he was on his phone any ways have been …
They charge like “All State” or the BIG reputable companies
Kind of bootleg my opinion.
Update: was recently in an accident and it’s been 19 days and I have not been …
Useless incompetent insurance company that refused to accept liability for an accident even with 100% proof, video footage evidence, 3 eye witness and police officers who witnessed the accident. I had to hire an attorney just to get my medical bills and wrecked car paid for. Be prepared to do the same.
Unfair insurance , prices aren’t affordable, discounts aren’t noticeable, and communication socks! Customer Service is fair but you never get the same person twice. Being a good customer means nothing, so I went somewhere else.
The Worst Experience in claim processing. NEGATIVE 5 stars. If you ever suffer a loss, from someone insured by AG, I suggest you file a claim with your insurer. 5 months in and still fighting for repairs.
My parked vehicle was hit by someone insured with Anchor General. I filled a claim 7/22/22 and to date the claim is still open. I struggle to get any response from them. Throughout the process I have heard from them twice. I sent an email …
the worst security you will ever meet for vehicles, The only thing they are punctual at is getting your money out of your account, after that your life becomes hell if you need them! I’m going through a horrible experience and when I tried to find out, I know more people who are going through the same thing.
the adjustor is the WORST. He Never returns messages & never answers his phone, in fact NO one at this company ever answers. Always a voicemail.its been 9wks since their insured caused the accident & I’m out a car & unable to get it repaired. I WOULD NEVER RECOMMEND THIS COMPANY
I do not think anyone works at this insurance, I have called and left message after message NUMEROUS times and no response from Heather Yee and her boss Cinthia. I do not even have this insurance but the person who rear-ended me …
Worse company ever . No rental services, take wayyy too long to fix your car, and to contact you auto body that they referred. Any customer service is trash , you can never get ahold of your adjuster . My car been in the shop for 3 months …
I read all the terrible reviews last month and was really concerned that more than 700 negative reviews does not reflect well on a company. Back at the beginning of November one of their insured drivers hit my sons cars almost killing him …
Worst insurance ever. Adjuster Priscilla wont answer her phone for a month now same with her supervisor. a driver with their insurance company ran a red light and crashed my work van causing me to be out of work and won’t get a response back. Calling everyday. Sue this company for bad faith.
I was nine years with this company an almost 20,000 dollars later They couldn’t even reimburse me 100+dollars. As well after placing cancellation on auto payments they continue withdrawing money from my account. Always looking for an excuse …
This company doesn’t even deserve a 1 star. When I say that they have poor customer service, it’s an understatement. They lack communication. Ove attempted multiple times to speak to the adjuster, I’ve sent photos, emails and it’s been …
This insurance company is a fraud. Long story short I have been waiting months for their “ investigation” to complete meanwhile they don’t return phone calls, emails , nothing . I think I’ve spoken to my claims person one time and it’s …
If I could give 0 stars I would ! They are VERY UNPROFESSIONAL. I had to call them 3 times a week for about two months to get updates not by the adjuster but by the customer service reps. The adjuster Jaqueline Rosas is the worst …
So I’ve been calling for weeks, leaving voice-mail after voice-mail. I had a claims adjuster who I was working with, when I initially filled a claim.
After not being able to get in contact with her, I called the regular customer …
THIS COMPANY IS A SCAM!!!
First, they charged me twice in one month, and made some excuse about it having been two weeks into the month, but why is two weeks full price? (It’s so you …
I will definitely call them if I have another problem. It was late night and I locked my car keys inside my vehicle so I called them and Ron answered and kindly came over and helped me out really quick he was really helpful through the …
“0” stars deserved, 1 star just so I can leave warning for everyone! WORST insurance EVER! if you get hit by one of their drivers, GOOD LUCK! you will receive no calls regarding your claim, no communication what so ever! my claim was …
These people will rip you off! The insurance doesn’t even include a second driver & if somebody hit your car and you have damages they rig it so they get all of the money, despite you putting $1000 of your own money.. I had to leave this company and go back to AAA insurance no more being stolen from for me.
The worst insurance company I’ve dealt with. It took nearly 3 months to complete a claim where your insured hit my vehicle. My insurance company geico took care of it right away and I went through them. Now I am waiting for anchor to reach …
Was in an accident call insurance reported the accident right away and never got no response from claims adjuster from my insurance company? Very Strange! Its like it disappeared and never happened. My car was pretty messed up thank God I …