Garbage collection service, Apple Valley Waste Services
Apple Valley Waste provides residential and commercial trash removal and recylcing services for select Maryland, Virginia, and West Virginia Areas. See more
I am very happy with the service and the price. They have been very good to deal with and have been very reliable to date. It’s great working with a local business.
Garbage truck left hydraulic spill in front of house they did not come back to clean it up said it wasn’t them until I showed him the video of them doing it then they came and made a bigger mess than they did and they still won’t come clean it up they
I see why lot of people changing from Apple Valley Waste 2 Panhandle waste the guys in the yellow trucks Apple Valley Waste people are very rude smart with you when you’re trying to talk like a human being to an animal I just don’t like Apple Valley Waste I’m switching to Panhandle weight i am moveing
To pick was great, the employee working the backend of the waste truck today handle his job with much respect of the customer property 👍🏿keep up the good hard work, much respect , thank you Hunt-field subdivision Charles Town …
the worst I ever seen, through a gallon of paint in front of my driveway and then left it there, I was supposed to pay $90 for 3 months service I gave them $100 they never sent me a bill they never sent me an e-mail nothing and without any …
Yes I went for an interview a week ago and went for a drug test and I’ve been getting the run around on where my results are from the test they seemed like a decent place to work for but I’m starting to second guess that now cause here it is Thursday and I still haven’t heard anything on what is going on with my drug test results
Bad service because they used to be the only game in town. I just switched to locally owned and operated Panhandle Dumpsters and saved 10% vs Apple Valley.
Service ok , prices keep changing and I pay for recycling if I sit cardboard boxes by my can to be recycled pick them up don’t throw them in the trash . Really getting tired picking up trash out the yard if you can’t take something for …
The folks who collect the trash do a good job, not so much those who collect the recycling. If those who collect the recycling drop or spill something they just leave it on the ground and drive off instead of picking it up.
They tell you yard waste is free pick up, but then they make you pay for (likely non-biodegradable) stickers to put on bags that you have to buy. What a joke. Waste Management picks up yard waste for free and w/o having to buy special bags.
Pick up late by 3 days last week, looks like we are skipped for this week…but I’m sure we won’t see a credit or anything for our bill. I’ll keep the trash container at the curb and just wait every week.
They suck. Never pick up my trash on time always have to call every time my trash is due because they dont pick it up. I’m taken my money somewhere else
They skip an entire week of pick up for Christmas and new years while everyone’s trash sits on the block and they get paid. Also the customer service just can’t get much worse.
Well let’s just start out with they have horrible customer service, they don’t value their customers, they leave trash behind, skip picking up trash some weeks and I have to call several times before getting ahold of anyone. Very disappointed in their professionalism.
As I rode through our neighborhood last night, there were many neighbors setting out heavy, bulky items in their trash. Today, everything has been picked up…even things I had no idea you could put in weekly trash pickup. Those guys work hard! Thanks guys!
Apple Valley Waste has wonderful customer service, trash pick up, and bulk trash pick up services. We’ve had their service for years and we have never experienced any problems.
Lazy bunch takes the money but dont do their job! Dont even show up some times my wife called them and they said we will get it next week, so next week comes and they get half of the bags.
Awful experience continues to miss our trash pickup week after week continues to raise rates for services we have to call for every week their workers are incompetent and do not listen to their customers when we call and say our whole …
I worked for them almost 3 months ago an I still haven’t got a pay check yet….These ppl do not care about their ppl an are only worried about the ppl that set at the desks. I have spoke to them on the phone for the 5th or 6 time in a 3 month period an they haven’t did anything to help or solve my problem or get me my money
They skipped us on trash pick up. We had our trash out a day ahead of schedule and its still sitting out there while all the neighbors down the road got picked up.
I think they are great. The office staff are wonderful to work with and they people who pick up the trash and recycling are also nice to work with. I’ve been a customer for several years and have been very satisfied.
We had the same two men for quite awhile. They always smiles and waves at anyone they see. Best is they always stand the barrels up and put the kids on. Not only that they pick up all the trash that may of fallen on he ground or an animal git to it.
I am not shy about speaking up when I am unhappy with service I have received. But these folks have gone above and beyond for me on more than one occasion. I can only speak to my own experience, but that experience has been excellent.
Repeatedly unable to get them on the phone, they perpetually screw up the direct regular billing on the service account that I have, and the telephone staff are perpetually clueless and can’t give a straight or correct answer. Their website …
Trash has been sitting for two weeks, when I called they said they had “indication that the trash had been picked up” I can most definitely guarantee they did NOT pick up anyone’s trash since it’s sitting trashing up the whole neighborhood!!
They have never missed a day picking up for us except in bad weather which everyone should understand. If we have large items I call ahead and tell them what day and they take care of it.
They have been great for the last 7 years. They offer two bulk pick ups a month, which is absolutely wonderful. They usually take just about everything I put out. Very reliable and affordable.
Weekly pick-up is usually consistent, but randomly and not always related to weather, they do not pick-up until 2-3 days later and sometimes it’s not until the next week.
Hi guys. I’m a helper for Apple valley and I get your concerns. But here are some of mine. A. I risk my life every day so I can put food on my table. B. If it’s heavy for u guy’s to take a can down to the curb imagine how it is for me.for …
for the taxes paid in this county this should be included for EVERYONE!! you make signs and say cameras are watching?! liars AND a waste of propaganda! KEEP AMERICA BEAUTIFUL, but fine people for using a dumpster, LMAO! its the WV show!! …
Bad people. Say it will be picked up later today and it is not. Next day say it will be picked up and it is NOT. Take the money early, don’t keep their word and keep lying on the phone about when they will keep their agreement. ALL OF THEIR BIZ problems gets passed on to the customer to pick up the tab. Just not honest.
Just started recycle services. Good service, but unfortunately have to pay for the services. Collections are always on-time and workers NEVER leave debris behind. Hard workers! Nice customer service at Kearneysville, WV location.
Horrible customer service and they don’t pick up
Your trash. You have to follow up every single week and still not picking up the trash. They have only one job and don’t do it right.
Trash man came by pick up trash Had put up vinyl siding on my house I had I had three trash cans and I had to white cloth bins filled with extra vinyl siding put it in a big gray container I had came out at 12 o’clock this afternoon and I …
You’re a bad company and suck at picking up trash/recycle on time im tires of having trash everywhere and recycle is even worse! Pick up the damn stuff or give me my darn money back and so it for free!!!! My recycling has been sitting out here for 2 weeks! And you want to tell me its not coming for another week..what a lame company!
Unless the roads are impassable because of snow they’ve always come and taken the trash and recycling. I love the large item service, too. Very convenient and reasonably priced. Customer service has always been helpful and courteous.
Trash due to snow on 11/15 delayed instead of 1 day delay. Now 8 day delay pickup. Now on 11/23. If I delayed my payment because of snow I’m not given any grace period. Total bs …
All the guys at Apple Valley have been wonderful. They welcomed my students on a class field trip to the facility and it was incredible. Even the chaperones learned a great deal. They are genuinely concerned about environment, are ahead of …
My trash guy doesn’t take my trash. He picks through it and puts back what he doesn’t want to put in his truck. Has happened multiple times. Have called and no resolution after months of calling. He needs to be fired.
Slowly have been rising prices while cutting services at the promise of quality assurance. It’s not uncommon for then to miss pickups. Lids open on trash cans, etc.
The people who work in the office and in the field are great. Everyone is friendly, helpful and professional. The service is good too. The star is deducted for monopoly utility with no competitive price option.
I am continuously impressed by the quality of the service of Apple Valley Waste. Their workers, who have one of the most difficult jobs you can think of, are virtually always efficient, polite, and on schedule. I also think the cost of …
The worst service you can get for a price that’s too much to pay. They never notify their customers of changes to their schedule. They never stick to a consistent time each week. They don’t pick up everything. They leave a mess of trash on …
Auto pay issues every other payment they pick up trash only when they feel like it absolute joke of a company. Reps always have different excuse for auto pay issues, save yourself the trouble take your trash and recycling to the dump yourself.
I think the service is horrible. If I had the time I’d do it myself. As for the price, I don’t mind what it cost just do the job that your paid for. I really enjoy picking my trash up after the wildlife tears it out because you didn’t take …
Recycling has been great. They take it all and no issues. The trash is a problem. The collector will not lift the containers so he reaches in and removes only that which is in a bag. If you put in a piece of styrofoam or a empty cup and it’s not in a bag, he will not take it. So basically you have to gift wrap your trash for them.
A huge shoutout to Lauren in the customer service department. I am the only house on my street which is in a new construction community. Every step of the way she made sure that my trash got picked up. Her willingness to provide me with friendly, courteous customer service is quite refreshing. Thank you Lauren!
Eh – Someone stole my recycle bin. They want $20 to deliver a new one or I have to come into the office to come pick it up. Whatever falls out of the trash or recycle bin when they throw it into the truck gets left on the ground. Have also experienced “too bad” when they miss my trash pickup.
great company !!!! customer service is professional and very friendly. These guys work very hard. I know it can be hard sometimes to see BLACK trash bags in the dark. Mistakes are made we are all human. I say give a round of applause and a big thank you to the guys who do very hard work. Lifting those heavy SMELLY bags can’t be easy
Service was fine. However, we moved so I terminated the service early after paying the quarterly bill. Six months later and I still haven’t received the refund after I was told I’d get it.
Moved here 4 yrs ago. Loved the services. They sent out stickers to put on you trash. No sticker($$) no pickup. Stopped the stickers and now freeloaders are dumping their trash! Called AVW and there is nothing they can do about it?? Bring back the damn stickers!
We pay to have recycling picked up four times a month and are lucky if they do it twice. Repeated calls don’t result in anything but empty promises. What’s going on? Regular collection is great.
We’ve had Apple Valley Waste for many years and are very happy with our service. Their staff is always friendly whenever we call in for special pick up. Thanks for the great service!!
Bottom line up front is that Apple Valley Waste (AVW) provides an excellent service for the relatively low cost of their collections (garbage and recycling). The garbage/trash bin is extra large (~50 gal) and on wheels. I have two …
They say to place the recycling at the curb by 6am. The recycling guy comes flying down our road around 4am and more frequently than not, doesn’t pick up our recycling even though we put it out the night before. When I call to ask them to …
Let me tell you something. I use to live VA were they give you one can and if you put anything outside of that can, you get fined. Apple Valley is awesome. They pick up whatever you put out.
Used AVW for just under 4 months. Had trash/recycling missed on several occasions. Their excuse was usually that they had a “new driver.” When there are cheaper services available in the area, that is unacceptable. No longer with them. Seems like there is a major disconnect between management and their drivers.
They won’t notify you if they’re unable to pick up trash because of snowfall, which means you’ll wait until the next week for trash pick up. They will not remove any loose trash in the 90 gallon Apple Valley Waste garbage can they provide you, instead they will let it sit or in my case, scatter it all over the road.
Drivers of the trucks race down small wooded roads. Hit my wife’s car last week, almost hit my car today parked at a bus stop. Driver flew up the road going way over the speed limit on a road where kids are running around playing before …
For the second time in a week Apple Valley waste has failed to pick up my trash despite them collecting the garbage from other houses on my street. When trying to contact them I get no response by phone or email. If there were any other options for trash pick up in the area I would drop this company in an instant.
When I call them to complain about the lack of services we receive, which seems to be the case at least every other month for weeks in a row, I always have the same question. Where else am I asked to pay for services that I DO NOT RECEIVE? …
I have been using AVW for 6 years and I have never had a serious problem. Whenever I have called customer service to handle a bulk item pickup they have always been very professional and friendly. My only complaint is that the recycling service is an additional $10/month, which is why I won’t give 5 stars.
Poor customer service. Non responsive to simple requests associated with covered services like large item pick up, service modification, and anything short of getting their money. Promptly swtiching to Panhandle Dumpsters for higher quality customer care and pick up that more accurately reflects my needs.
Paid for the services to start and 3 weeks later trash is still not being picked up. Very rude receptionist and said bc it needed to be on the guard rail it’s literally right behind it in a container that don’t move. Lazy and very rude and disrespectful unprofessional
If your trash isn’t in a bag an tide they will leave it there till you crawl in an get it. It’s not hard to dump the whole can but if they can’t reach in an pull it out, it stays. When you call to complain they make it your fault also. So …
Set up trash service & have had to call 3 weeks in a row d/t non pick up. The service reps are rude & the managers just lie to get you out of their hair. GET ANY OTHER TRASH SERVICE!
We closed on our home Mar 15, 2019 and moved into our home on April 1st. It is now May 8th and still no trash can. Our HOA fees pay for this and yet they could care less. Even when asked to put a rush on it due to circumstances, they still …
They constantly leave our trash, we have had to call two weeks in a row because they pick u everyone else’s trash in the neighborhood but not ours, EVEN though its LITERALLY right next to our neighbors trash. Then they schedule it for the …
Their staff is snotty and unhelpful. I paid $350 for a 15 yard dumpster and a couple of weeks later received a $50 fuel charge and a $250 over weight charge. Their billing system is incredibly confusing and they don’t know how to explain it themselves.
I wouldn’t trust them to do the right thing if I were you. I was going to work at 5:30 AM on I-695 when one of their trucks came into my lane and destroyed my driver side mirror. Then he drove away, refusing to stop when I flagged him down …
REALLY WISH I COULD NOT GIVE A STAR DUE TO SERVICE. ONLY WAY TO POST MY COMMENT. Have requested a BULK PICK UP. Going on 2 weeks now and still have not picked up. Have been on hold for 2 hours for someone to answer the phone. It is 10:00 am.. Really wow what a company..
I have only had one problem with them that I can think of and I have been a paying customer for years. A few weeks back they missed picking up trash on our street. I called it in the receptionist was nice and they picked it up the next day. …
We have lived in several cities and small towns over the years. This is the WORST garbage service we have EVER had. Seems like every month I am calling the company “trash was not picked up, again”. I was told the people who pick up trash …
I’ve had terrible experiences over the years with AVW. While their prices are competitive for being the only option around, their service is awful. Their rules for bagging garbage are unreasonable and they won’t take any trash unless all of …
First when were started with AVW we were on a Wednesday pickup then changed to Thursday then Friday, just pick a day and keep it. No pickup for over 2 weeks now and then refused to take a flat screen tv cardboard box. Trashcan is almost …
Very upset with the service . I always had my trash pick up on Monday when it wasn’t picked up i call and was informed my trash has been get picked up on Wednesday since December. No its always been Monday. So for the past month. The truck …
The recycling service is terrible, they left 1/3 of the recyclables in the can and numerous other items all over my yard and driveway. They used to come twice a week but now only once for same price and terrible service. Im switching to the other “ yellow” can service. Apple Valley is a waste!!!!!
If I could put zero stars I would. Called today to cancel our service after 3 weeks of them refusing to pick up a small crib mattress. Customer service is rude and snarky on the phone. Their trash men drive around with trash streaming out …
Thieves! If you don’t pay your bill on time, late fees are assessed. I get that, but if they don’t pick up your trash you still have to pay. I asked the customer service representative why I get charged if I’m out of town and there is …
Very disappointed and unhappy with recycling service…while convenient and earth friendly…leaves a lot to be desired on very blustery days when the can tips over and all contents are strewn throughout our neighborhood, and the adjoining …
Won’t come out for additional pick up without charging $15. It would be nice for a couple extra pick ups per year, or even once a year as a service. I only set out 1-3 bags of trash per week and pay as much as large households with a lot …
I have been with this company 12 weeks now and out of those twelve weeks my trash has been picked up once without me having to call and complain, and the customer service presented by Cheryl out of Charles town office is terrible she today …
They get two stars only because they remove our trash. However, we never know when or if they are going to get it. They never are early except on the week before a holiday so your overflowing trash can sits until the next week. If you put …
Really poor customer service to back up the really poor trash removal. They don’t come on time and when they do, you’re lucky to have all the cans emptied. When you call to discuss an issue (multiple times) they make excuses and talk …
“We’ll take your money, but not your trash” should be their company motto. I constantly get skipped and then get told I must have put my trash out late in the morning after the trucks come. Look…I been using this company for a few years …
Hit or miss in Martinsburg Ive never had a problem with them not picking up my trash however depending on the crew you are stuck with some of them will toss garbage bags in the truck and if trash falls out all over the street they wont pick …
The company is very good about communicating when pick up days are changed for holidays. Otherwise they always pick up on time except for severe weather, and then it is picked up soon afterward. They also do not abuse my trash cans and leave them standing where I put them.
I had the trash pickup service for 7 months. On 3 separate occasions they failed to pick up. And they had a large increase in pick up fees. Poor service and higher rates equals no longer a customer. Their customer service is uncaring. Look elsewhere.
I scheduled a bulk pickup over two weeks ago. The bulk items are still sitting out there. They picked up neighbors bulk items but left mine. Ladies are nice when I call but cannot help me. I pay for a service and it is not being honored. I …
Surprised to see a number of negative reviews, as we’ve had nothing but exceptional service! The guys on the route have been amazing and do a fantastic job… can you image what it must be like on a hot summer day? Whew! My experience with …
Apple valley wast trash company is very bad customer service. They steal my yard trash container. I spoke with Stephanie Kerns(customer service team lead) several times about my yard trash container but she didn’t resolve my issue. Very disappointed about her Customar service.
Unfortunately we have no other trash service in our area so we are stuck with Apple Valley. They pick up at varies times and then for unknown reasons they will miss a week. However when they miss it’s not like they add a week on billing. …
Trash Removal. The Rd I live on (South Branch River Rd) was United out of Davis, WV. Then my Rd was taken over by Apple Valley Waste. I have had NO problems. I called the office about the delay and the young girl was very very nice. …
Very difficult to reach on the phone. Incredibly long wait time on hold.
Recycle Bin I received was much larger than expected. Have tried four times to get them to come and pick it up and take it back. Each time I set it out for pick …
horrible customer service been trying to pay my bill for 6 hrs now and no one will get on phone . and the web site will not let me make payment . no issues until today but not to speak to an agent on phone or thur chat on the site is 100% bad customer service
Save y’all’s time and find another company. These cats leave trash strewn around everywhere and you’d be lucky if they pick up all your trash. The receptionist was nice, but whoever is in the trucks picking up the trash need to get it together. After these 3 months are up, we’re switching companies.
Our trash is supposed to be picked up weekly. It was picked up twice in january and 3 times in february. The office will not refund our money for the missed pick ups and the rude office person has nothing but excuses. …
was fine until 2 months ago will not pick up recycling. lady on phone is rude but we pay her salary. If i could give them negative stars i would. customer beware
I’ve been a customer for three months since July 2018 and they have missed at least three trash pick-ups and one or two recycle pick-ups. They failed to tell us when we signed up that you have the option of two different sizes of recycle …
Will they take your trash away? Yes, but the business needs better customer service. We are told to have recycling out before 6am, but pickup comes way earlier. They miss a pickup due to snow? You just gave apple valley money for no …
Worst trash company I’ve ever had (over 24 years). We’ve only been customers for about 3 months and they routinely fail to pick up on the scheduled day. I don’t think I should have to call every week to report the problem and request that …
This company thinks they are entitled to free money because they just skip your trash pick up for an entire week, but still want their money and tell you to bring your own trash to the landfill and provide them the receipt when in fact …
Never came to pick up trash. They live up to the other reviews. They are more expensive and don’t even do what they are paid to do?! I don’t understand how a company can expect to get paid for services not provided. Do better! Shame on this company…
This company offers a Bulky Item pick up that excludes as of today even plain removable car seats. There are so many restrictions this so called service is a joke. We of Hampshire County have little to no easy answer for items this …
The customer service representatives were nice but unfortunately my problem was not resolved. Our community has trash pick up on Wednesday’s after the pick up I noticed piles of trash on multiple streets from where the truck had compacted …
We were Apple Valley Waste customers for 2 1/2 years when we lived in the WV Panhandle. During our time there, the company was adequate in terms of waste disposal. Since we’ve moved (over 2 1/2 months ago), I have been losing my mind trying …
Well fuel up charge. Good grief don’t call about this bill, if it’s not paid with in a SHORT TIME They will turn it over for collections. What a joke. Never got a notice but they want 1.34 asap or collection will be stopped.
The office people are great-every time I’ve called they’ve been curteous and professional. My only complaint that is that they don’t inform you if there’s going to be a delay in pickup. The field people are not so great. Our garbage is …
Just don’t, the amount of stress this company causes from piled of trash they haven’t picked up is not worth it. The price keeps climbing and service is forgotten a lot. Don’t bother calling, their customer service team is rude and not helpful. Do better!!!!
I was on hold for 20 minutes to get through to speak with a person. Nobody answered. I logged onto their website and it was not functional. The actual services provided (trash pickup) have been good over the years. Their customer service has drastically decreased and I am very disappointed.
Unfortunately Apple Valley Waste is my only choice where I live. Due to in climate weather they missed both my trash and recycle this week and informed me they will not be rescheduling it will have to wait until the next scheduled pickup. …
We have had great service, the two men who collect our trash in Williamsport are running. The driver is getting out of the truck to help empty cans and runs to move the truck. What more can you ask for? I only pay my bill by phone, customer …
I have used this company for 2 years with so many instances of them not carrying out the service we pay for. They have skipped their day to pick up trash/recycling more times than I can count, and in order for them to come out and remedy …
We switched service to a new address and are still waiting for a new trash can after a couple of weeks. We already received a new bill that includes the time right now when we have no trash service. We contacted AVW and they said they are …
Every once in a while (It’s only happened to us once,) they miss a pickup, but I just call the office, and they pick it up as soon as they’re able. We’ve just canceled our service, because we’re not generating enough waste to justify the …
I have been a customer since 1990, but as of June 30, 2019, I will no longer be among those who subscribe to their service. I had placed items neatly at curbside, and they only picked up what they wanted, and left the rest at curbside. …
They don’t answer the telephone. For months I have tried to pay bill. They shut down the Morgan office that did answer phone. This week they didn’t pick up trash. Extremely disappointed in what has been great service.
The service itself it fine other than for some reason they won’t take glass even though they have a contract with the county to handle the recycling, including glass and the county allows commingling. Maybe they changed that, but if they …
I am a former customer. Wait until you read why. Several years ago, my trash wasn’t picked up and I called the company. After checking, the woman said that it wasn’t picked up b/c there was trash not mine at the pick-up. I checked and found …
I am being told that the only reason our trash has not been picked up is because of weather. That is hogwash. We have been missed more times than picked up since moving to our new place. Yes, the weather has had some issues, but not enough to constitute the amount of times we’ve been ignored
This company is impossible! If I could give fewer stars, I would. My trash and recycling are almost never picked up as scheduled. I have to call to make special arrangements almost every week. It takes forever on the phone to get through to …
They were supposed to deliver my recycling container on a Thur with my first pickup Fri. That was good considering I just moved and had a ton of recycling. Got a nice phone call saying the bin wouldn’t be delivered until sat due to a …
We haven’t had our trash picked up in a month. Customer service makes you feel like it is your fault. Yes, snow has fallen, but when you pay for a service, you expect results even if they are delayed. I cannot believe I am rating them as high as one star.
Unprofessional, rude, disrespectful describes everyone who ever answers the phone there. They’re over priced and will always have a reason why they can’t pick up trash or recycling. Now they won’t just do recycling unless you have trash …
Beyond all else, the “fuel surcharge” has increase by over 250% for our quarterly bill! If this has happened to every customer, we need to file a class action lawsuit. The cost of diesel has not increased more than 100%, so what am I being …
They wouldn’t pick up my trash because their was 2 cans on top of the bags. Luckily we didnt hire them for our other 4 cabins. I will never use them again. They took my money and have not picked up our trash. It is a very poorly run company. Do not expect them to actually do the job.
UPDATE: We have since moved and the services have been amazing! Updated to four stars for that fact, because it’s a night and day difference from the area we came from. With that being said, the rural mountain neighborhood we lived in …
I’ve been using apple valley waste for 23 years and I’ve never had any issue, other than sometimes the trash doesnt get picked up, on account of snow, or new person, etc, but that hasn’t happened often. They didn’t pick up this past week, …
Had them how out my personal very expensive trash can was told they would replace it its been over 4 months still no can. Not to mention they charged my account twice and don’t pick up half the time horrible company avoid at all cost
You have missed our neighborhood two weeks in a row! This is nuts! Then you lie and say you’re coming the next day but you don’t! If you’re reading this review stay away from these low life’s.
Apple Valley is an excellent service & has been for the six plus years we have used them here in Berkley County. Especially in these difficult times for everyone ( pandemic), their employees do an admirable job in what is a very diificult …
Wish we were allowed to review with negative stars. This company, all aspects of it and all aspects of the owner, is a joke. You could not find a company that provides service any worse than this company. The employees, the company, most especially the owner, a joke. Yet somehow they keep raising prices.
If I could give 0 stars I would. I too have been dealing with them not picking up the recycling, a service that is PAID FOR. I won’t pay another dime until they stop ignoring my recycling bin and start doing their jobs!
Updating after having Apple Valley as our trash removal service for >3 years now:
Still super pleased. I wish we had a decent recycling service in Hampshire …
Update 2021:
Just called to schedule a large pick up and literally had the best experience thus far. Super quick, kind and efficient. The employees who pick up our trash …
Awful. Started out ok in October, but by March was a mess. I’m pretty sure the route was bought out. No internal communication. No customer communication. Constant change in policy. No accountability. No customer service. If zero stars …
I have been using AVW for a number of years now and we have had ZERO issues. We use them for trash & recycling weekly/bi-weekly pick up, used them for a dumpster, called and put bulk items & furniture out and have a wonderful experience every single time. Thank you AVW for all y’all do!
Do not recommend this company. They destroyed our 96 gallon Toter (new cost is approximately $150) by slamming it down on the ground with their mechanical arm lift truck. The can won’t stand up anymore. After calling them 3 times, we …
Super poor customer service. I pay double to make sure they always take everything, but a month will go by without a pick up, and my garbage will overflow regularly, and they will not credit for not providing the service. Their solution is always “oh, we’ll get it next time”. Avoid this company if possible.
We have used Apple valley for a long time if you’re looking for a trash company I’d keep looking these people do not care they are always late they do not deserve to run a business anymore. Oh and good luck getting a credit, even if it’s their fault they will make it to where it’s yours.
This company is crooked. They charge me extra for recycling while not charge my family members the same fee and they live in the same town. The latest thievery is charging me $20 for a fuel surcharge while not charging others in the same town. My son pays half of what I pay for the same service. It’s WRONG and they DO NOT care.
I cancelled my service with this unreliable company, and six months later I receive an email saying I owe $2.54, (READ THAT two dollars and fifty-four cents) and if they don’t get their money they will be sending it to collections. How …
I pay for both trash pick up and recycling pick up. They have not picked up the recycling since the end of February. The company now has me locked out of my account. I can’t pay my bill if I am locked out of my account. The phone reps are unhelpful and rather snobby.
We have had Apple Valley for about 6 months now. They are the most unreliable service we have ever experienced. We have never been contacted to be notified our service would be late. When we call to tell them our house was not serviced the …
Someone needs to help this organization with proactive notifications. I have been a customer for years and whenever a holiday they list was observed on a Monday trash pickup was delayed one day and they have rules on their website that …
If you like to look at trash for an extra week, hire this company! If you call mid-day to ask why they haven’t picked up, you get “they are behind, but you’re on their schedule.” By 4:58pm phones are shut off and your trash sits by the curb …
They can’t even pick up the phone and schedule a bulk pick up 4-5 hours before they come. I WISH there was another trash company. I would even pay for if needed!
I wish I could find a way to give them negative stars. Their pick-up crew loves to leave cans and then make a point to kick them over so you have to clean up after them. And this isn’t just a once-in-a-while occurrence. With recyclables, …
Used their service as it’s the only one in my area for basic trash pickup. They charge a premium and decide to ignore your trash on trash days half the time. When I canceled since they had not picked up my trash 6 weeks in a row they …
I have had Apple Valley for over 11 years, and while they are more expensive in pricing. They do fairly good job. I can call the office and request large pickups, without extra charges. Plus the guys actual doing the work , are more than …
They are a scam they over charge and I put my card on auto pay and try to rip me off and give me late fees when I never was late with my payment because it’s on auto pay they wanna overcharge me for trash they want to tell you that they’re …
They never answer their phone. They do not pick up trash on time. They threw my trash bin in my driveway. They also came to pick up trash and instead sat in the truck then pulled out and left.
Trash was not collected (Bill payments are up-to-date). Left voice message, called with them disconnecting, sent online form detailing concerns. Never received any reply. Still no trash pick up now for 2 days, in the heat. Their service is terrible!
I’ve been a customer with apple valley waste for about a year or so now. Service has been fine. However, just recently they have refused to take my recycling for a couple of months. I have taken my recycling out in the can they provided …
Opened new account. Was told to leave bags at end of driveway for Friday am pickup. Never came. Animal ripped and spread trash all over yard while bags were out midday. Was told cans would come following week. Never showed. No email …
This company is hard to contact. They never pick up the phone or call you back. Thinking about changing companies!! We are paying for a weekly service, not biweekly!
I had this company pick up my trash when I moved here… one week, they decided to just not pick it up… so I hired Panhandle Dumpsters. They are great. …
If I could give them no stars, I absolutely would. They continued to charge us after our term was over and immediately sent us to collections. They last month of our term with them, we started to bring our trash to the dump ourselves. They …
Second week without service without even an offer to reschedule trash pickup for another day in the week. Will be cancelling service as soon as possible.
If I could rate less than “1,” I surely would. AVW is despicable. Their staff is rude, uncaring, unhelpful, robotic, and definitely not human–like. despicable. We missed 2 months of payments because of covid and unemployment. We were …
Terrible service. No need to explain just read the other reviews. Everyone has the same 4 or 5 issues with this company except for a couple of lucky customers. Looking elsewhere and not wasting any more money with these people.
Don’t care about the service they do come every week!!! BUT THE MONEY GAME IS COMPLETELY RIDICULOUS PRICE GOES UP EVERY quarter makes no sense. They are lucky I don’t know any other company becuase I would leave them in a heard bit
They don’t answer their phone, they don’t answer e mails. It’s impossible to communicate with these people. If you want to schedule anything to be picked up, you pretty much need to go in person and wait in line. I don’t think they have phones or e mail set up yet…….
I am so disappointed in our trash service!! This is the 3rd time they have not picked up our trash in a month!! Completely unacceptable!! I want a refund!!
Price has continually gone up but yet for 3 continuous weeks our trash hasn’t been picked up on trash day. Tried calling but sat on hold for 20 minutes and never got a response. I understand things are out of control right now but for what …
Worst trash service I’ve ever dealt with. They leave the lids open so they trash can gets filled with water. They leave the cans out in the street blocking traffic. They spill trash all over the neighborhood and won’t pick it up. …
If I could rate this company less than 1 star I would. Two weeks ago AVW hit my neighbors mailbox, as well as placing trash in my trash cans. We had maggots in our trash cans, so my kids and I thoroughly cleaned them out, just to find the …
Going on two weeks without service on our street. Calling them is a waste of time, on hold for 45 min and they say it’s not our fault our employees didn’t come in. All of them? I haven’t seen one of their trucks for two weeks come to think of it. Switching back to republic.
The guys who come through our neighborhood have always been so nice and even waited for me to put my trash out when I forgot pickup day. The customer service has always been good and they are responsive each time. Been with AVW for the past 3 years and no bad experience thus far.
We have been using Apple Valley Waste for 15 years and have not had any issues. They have consistently been reliable and up-to-date and provide good communication if they anticipate any delays in service. They pick up recyclables and bulky items which is a plus.
We have always had great service with Apple Valley. In the 3 years we have used them we have only had one missed pick up which was just a mix up with a new driver. Staff was responsive and corrected the issue the next day. The gentlemen …
Absolutely terrible trash service. At least once a month they forget to pick up your trash even though they make you prepay for the quarter but yet you get no discount on the following quarter fees. When you call them and ask why it wasn’t …
We just signed up for their services paid 138 to start services & 111$ a month after that. We was told they were behind on sending out their trash cans they want us to use that they use to pick up in so just put the bags out front & until …
They will lie about your trash not being out when they don’t pick it up and refuse to provide services that you pay for. Twice now our trash has been out the night before and twice they accuse us of it magically not being there. Services not rendered.
Many times trash was not picked up on scheduled day. Reported, but they would always make us wait until the following week and would still charge us for services not provided. Not cool.
I’ve had Apple Valley for 2 years have never put in an complaint until today no matter of holidays my trash has always been outside Sunday night well today is Wednesday still has not been picked up she told me they came Monday morning at …
Trash was not picked up for 3 weeks! Had to start leaving next trash bin due to overflow. Try to contact and tried the virtual customer service….they asked if I took my trash to the dump! Why would I if I’m paying for a weekly service – …
Apple valley is the worst company to work with. Over a year later after stopping their service, we are still having issues with then. Would never recommend them to be used by anyone. Terrible customer service and they agree they are terrible. They just do not care.
I’m helping Apple Valley Waste create a new slogan for their company. Which one works best?
Apple Valley Waste, “We will pick up your trash when we feel like it.”
Apple Valley Waste, “Don’t feel like working today? Neither do we.”
Multiple occasions where trash is not picked up for 2-3 weeks at a time. When I call, it’s a constant busy signal. I email, no response. I tried using their live chat, still no answer. They keep raising prices and have no problem taking my automatic payment every month. Searching for other options. This company is garbage.
They constantly have excuses why they can’t pick your trash up. Is it windy? They won’t pick up. Is a holiday coming up? They won’t pick up. Even though they don’t provide the service you pay for they continue to bill you and raise rates.
Had them for a while. Use to be good. Don’t believe trash has been picked up on time for the last 3 months now. Always a different excuse. Everyone has the flu, truck broke down, etc. Bill keeps going up and service keeps going down.
After years of awful service, constantly changing pick up dates and no response to calls we are leaving this service. Trash cans have been out on our whole road for a week! Their excuse was their trucks are too big even though we have semis come down are road. Don’t even give them a try they’re the worst.
Terrible business. Missed pickups constantly. Leave terrible mess all the time. Cans and lids all over. Broken glass in the street, spills, no attempt to clean up. NO CUSTOMER SERVICE WHATSOEVER!!! Do not answer phone or e-mails. Will not …
They will not pick up anything not in a bag in the can. So long as you abide by those 2 rules, you shouldn’t really have too many problems with them. Anything loose in the can/not tying off a bag will result in them not taking it. Beyond …
They do a great job and will pretty much pick up anything . The problem is getting the to show up. We have had horrible service for the last three months. Before then you could set your watch by them. They need to hire and pay allot more
I finally had enough. This is the worst trash company I have ever dealt with. Always trying to raise the rates, but can’t seem to actually pick up my trash on the scheduled pick up day. At least Berkeley County has another trash company now. Do yourself a favor; get the yellow can.
apple valley waste has not picked up trash for 3 weeks now in Hagerstown. there are piles of trash all over town still waiting to be picked up including my own. They will not answer their phones or respond to emails. The people of Hagerstown want to know why? We are getting charged for services not being performed!
Consistently miss pickup and I called last week and said they would pickup the following week. I mentioned the trash bin was full and associate said it was ok. Well Friday and no pickup and if it was me being late paying I’m sure it would be a issue.
Two weeks without trash pickup. No notifications or phone calls. No explanation or a busy signal when you call. No discount on bill either. When will there be a reliable service that you can count on?
Our development currently looks like a dump thanks to this company! I am thankful I already use another service, but most of our neighbors aren’t so lucky. They haven’t had trash pickup in over 2 WEEKS! Over a mojor holiday… completely unsanitary and disgusting!
Garbage company? Yep, this company is garbage. Constantly missing pickups, excuses after excuses – “our pickup crews are short staffed.” Maybe you should, I don’t know, hire more people then? Why does it take a year and a half to staff your pickup crews? Maybe because you’re not paying your workers a fair wage.
Zero stars if I could! Today marks 4 weeks since our trash has been picked up with no communication. Week after week when we call, we’re promised within the next day or two and here we are 4 weeks later with no service. We even called and …
I have had this service for several years…usually decent service. The last 2 months have been a challenge and rolling down a slippery slope. We have gone for 2 weeks without pick up with no answers or promise of when it will be collected. …
If you don’t mind a company that is unreliable, leaves you on hold for hours on end, and charges you for unprofessional service, this is the company for you! Be papered for the trash to be picked up when it’s convenient for them. It may …
You pay for a service you do not receive. So far garbage, which is supposed to be a weekly pickup, we are now collected every other week due to some problem with their fleet. Recycling seems to be a bit better as long as collection day …
My trash was not picked up at the scheduled time and day. I called and asked what the problem was and they claimed they were unable to complete their route and would get it the next day instead. The next day it was not picked up and I …
You may or may not get your trash picked up. And you won’t find out if there’s a delay until after they no-show and you reach out to THEM. Zero proactive communication. Everything gets blamed on a “delay”. (Well no kidding….) Canceled my …
They don’t deserve the one star I have to give. My entire neighborhood has gone 3 weeks now without trash pick up. If they don’t come today, that will be 4 weeks and over 2 holiday weekends. There is A LOT of trash! No communication, …
I have been a customer with AVW for 7 years now and don’t have any complaints. They have always been responsive to my calls and requests for special pick ups. Bad weather or Holidays are the only reasons why a pickup day has been moved up a day or two, and overall I’m very happy with my service.
What a waste! We have been stood up by this trash service twice within the last 2 months. Most recent our trash was not picked up prior to Christmas, and today was our scheduled pick up. The automated service called both times after hours …
Do not use this company, they are unreliable. The cancel due to wind. They say they will be on time this week. They never showed up and was unreachable, we received a phone call later last night said they was running behind and will be done …
We have had weekly pickup service at my location for 4 years. Our pickup day is Thursday. In the last 6 months they have been often a day or two late picking up our trash. Twice in the last six weeks they did not pick up our trash for the …
I’m not sure what happened- we had used them for years but the past few months they don’t pick up more than they do. We are a family of six and simply cannot go weeks with no pickup. I called to see what bill credits they were giving, since …
UPDATE: They have skipped my trash yet again. They picked up my neighbor’s on the street that intersects with my street but not mine (which was about a school bus length away and clearly visible). How can they just not care about their …
Have not had trash picked up on multiple occasions even though I’m on automatic billing. They keep raising rates and have poor customer service skills. Have been putting of switching to Panhandle Dumpsters because they do not offer …
Based on the other comments, I see I’m not alone on this. My trash has not been picked up for 3 weeks, this is ridiculous. I understand there was a small ice storm the first week, but every other week? Their voice message says “there are …
Waiting to talk to a service representative for almost an hour. Trash was not picked up in my community last week. I was directed to “live chat” on their website to bypass the phone wait. No one responded to the “live chat.” I was waiting …
If I could give this company ZERO stars or negative stars, I would. This is disgusting and ridiculous. We have been waiting on our trash to be picked up for two freaking weeks now! Still have our trash here from Christmas! Keep putting us …
Trash not picked up when supposed to, when I call it’s a constant busy signal, I email, no response and tried live chat, still no answer. They keep raising their rates but the service continues to get worse!!!! Funny how they have no …
Didn’t pick up my trash Thursday getting pretty damn tired of the run around .I can see why they have bad reviews
They usually don’t take all my trash. They pick through it and only take some of it.
Nothing like being woke up at 430am to them picking trash up on the weekend after just falling asleep after getting off work. Thanks again
Worst trash company ever to work with! I would rather give no stars but in order to post this I had to pick 1 star.
Worst service ever. The driver literally picked up my neighbors recycling & left mine. Talk about not paying attention to details.
Go with one of the other waste companys… This company is the worst out there, thats why they’re rated so low…. Trust me on this…
Terrible service! They keep on “fogetting” to pick up our recycle bin.
Rude customer service rep.
They are consistent with pickups, but you need to make sure everything in the can is bagged.
Good service for years. Pretty much knew I’d have to get the empty trash can out of the middle of the street every week.
Never had a problem. Missed once but when I called they sent a truck over to pick up the trash.
Lost count of how many times our trash and recycling hasn’t been picked up, but we still have to pay for the service.
I would give then 0 stars if I could have . Terrible service. I’m switching service. They charge you but do not pu your garbage. Bad business.
will be dropping my service with them. they hardly take all my trash. pickup operators are lazy. going back to burning my trash.
I have had them almost 10 years! they always do a good job and take what I put out! prices are also fair.
Literally the most horrible trash removal service I’ve ever used. Any other option is a better option.
I get skipped constantly, have to call them to come back. I’ve never had this with a trash company before.
I’ve been waiting 3 weeks for a bulk pick up it keeps getting rescheduled without telling me until I call
Environmental consciousness! They recycle and that’s important for our family.
I give up….no one will ever answer their phone – cancelling service
Every time I have called them they have been friendly and helpful, I have never had a bad experience with them.
I have found the staff at Apple Valley to be curteous and very responsive to my requests. So far I am very happy with the service.
I am very happy with the service and the price. They have been very good to deal with and have been very reliable to date. It’s great working with a local business.
Garbage truck left hydraulic spill in front of house they did not come back to clean it up said it wasn’t them until I showed him the video of them doing it then they came and made a bigger mess than they did and they still won’t come clean it up they
I see why lot of people changing from Apple Valley Waste 2 Panhandle waste the guys in the yellow trucks Apple Valley Waste people are very rude smart with you when you’re trying to talk like a human being to an animal I just don’t like Apple Valley Waste I’m switching to Panhandle weight i am moveing
Great service and the customer reps are always very friendly and helpful. I have never had an issue with trash pick up.
It is literally 6:30 in the morning and the racket they are making outside has likely woken up the entire neighborhood.
To pick was great, the employee working the backend of the waste truck today handle his job with much respect of the customer property 👍🏿keep up the good hard work, much respect , thank you Hunt-field subdivision Charles Town …
the worst I ever seen, through a gallon of paint in front of my driveway and then left it there, I was supposed to pay $90 for 3 months service I gave them $100 they never sent me a bill they never sent me an e-mail nothing and without any …
Yes I went for an interview a week ago and went for a drug test and I’ve been getting the run around on where my results are from the test they seemed like a decent place to work for but I’m starting to second guess that now cause here it is Thursday and I still haven’t heard anything on what is going on with my drug test results
Bad service because they used to be the only game in town. I just switched to locally owned and operated Panhandle Dumpsters and saved 10% vs Apple Valley.
Service ok , prices keep changing and I pay for recycling if I sit cardboard boxes by my can to be recycled pick them up don’t throw them in the trash . Really getting tired picking up trash out the yard if you can’t take something for …
The folks who collect the trash do a good job, not so much those who collect the recycling. If those who collect the recycling drop or spill something they just leave it on the ground and drive off instead of picking it up.
I’ve had multiple times where I’ve forgotten to put my trash out and they have walked the 15 feet to grab my can and empty it! Very much appreciated!!
They tell you yard waste is free pick up, but then they make you pay for (likely non-biodegradable) stickers to put on bags that you have to buy. What a joke. Waste Management picks up yard waste for free and w/o having to buy special bags.
Pick up late by 3 days last week, looks like we are skipped for this week…but I’m sure we won’t see a credit or anything for our bill. I’ll keep the trash container at the curb and just wait every week.
Staff at the help line is disrespectful and snotty. I cancelled and went to Panhandle Dumpsters. Cheaper and hopefully better.
They suck. Never pick up my trash on time always have to call every time my trash is due because they dont pick it up. I’m taken my money somewhere else
They skip an entire week of pick up for Christmas and new years while everyone’s trash sits on the block and they get paid. Also the customer service just can’t get much worse.
Well let’s just start out with they have horrible customer service, they don’t value their customers, they leave trash behind, skip picking up trash some weeks and I have to call several times before getting ahold of anyone. Very disappointed in their professionalism.
As I rode through our neighborhood last night, there were many neighbors setting out heavy, bulky items in their trash. Today, everything has been picked up…even things I had no idea you could put in weekly trash pickup. Those guys work hard! Thanks guys!
Apple Valley Waste has wonderful customer service, trash pick up, and bulk trash pick up services. We’ve had their service for years and we have never experienced any problems.
Lazy bunch takes the money but dont do their job! Dont even show up some times my wife called them and they said we will get it next week, so next week comes and they get half of the bags.
Awful experience continues to miss our trash pickup week after week continues to raise rates for services we have to call for every week their workers are incompetent and do not listen to their customers when we call and say our whole …
Back to working way too early and waking everyone up at 530am
I worked for them almost 3 months ago an I still haven’t got a pay check yet….These ppl do not care about their ppl an are only worried about the ppl that set at the desks. I have spoke to them on the phone for the 5th or 6 time in a 3 month period an they haven’t did anything to help or solve my problem or get me my money
They skipped us on trash pick up. We had our trash out a day ahead of schedule and its still sitting out there while all the neighbors down the road got picked up.
I think they are great. The office staff are wonderful to work with and they people who pick up the trash and recycling are also nice to work with. I’ve been a customer for several years and have been very satisfied.
We had the same two men for quite awhile. They always smiles and waves at anyone they see. Best is they always stand the barrels up and put the kids on. Not only that they pick up all the trash that may of fallen on he ground or an animal git to it.
I am not shy about speaking up when I am unhappy with service I have received. But these folks have gone above and beyond for me on more than one occasion. I can only speak to my own experience, but that experience has been excellent.
Repeatedly unable to get them on the phone, they perpetually screw up the direct regular billing on the service account that I have, and the telephone staff are perpetually clueless and can’t give a straight or correct answer. Their website …
Trash has been sitting for two weeks, when I called they said they had “indication that the trash had been picked up” I can most definitely guarantee they did NOT pick up anyone’s trash since it’s sitting trashing up the whole neighborhood!!
They have never missed a day picking up for us except in bad weather which everyone should understand. If we have large items I call ahead and tell them what day and they take care of it.
They have been great for the last 7 years. They offer two bulk pick ups a month, which is absolutely wonderful. They usually take just about everything I put out. Very reliable and affordable.
Weekly pick-up is usually consistent, but randomly and not always related to weather, they do not pick-up until 2-3 days later and sometimes it’s not until the next week.
Hi guys. I’m a helper for Apple valley and I get your concerns. But here are some of mine. A. I risk my life every day so I can put food on my table. B. If it’s heavy for u guy’s to take a can down to the curb imagine how it is for me.for …
for the taxes paid in this county this should be included for EVERYONE!! you make signs and say cameras are watching?! liars AND a waste of propaganda! KEEP AMERICA BEAUTIFUL, but fine people for using a dumpster, LMAO! its the WV show!! …
Bad people. Say it will be picked up later today and it is not. Next day say it will be picked up and it is NOT. Take the money early, don’t keep their word and keep lying on the phone about when they will keep their agreement. ALL OF THEIR BIZ problems gets passed on to the customer to pick up the tab. Just not honest.
Just started recycle services. Good service, but unfortunately have to pay for the services. Collections are always on-time and workers NEVER leave debris behind. Hard workers! Nice customer service at Kearneysville, WV location.
Horrible customer service and they don’t pick up
Your trash. You have to follow up every single week and still not picking up the trash. They have only one job and don’t do it right.
Trash man came by pick up trash Had put up vinyl siding on my house I had I had three trash cans and I had to white cloth bins filled with extra vinyl siding put it in a big gray container I had came out at 12 o’clock this afternoon and I …
You’re a bad company and suck at picking up trash/recycle on time im tires of having trash everywhere and recycle is even worse! Pick up the damn stuff or give me my darn money back and so it for free!!!! My recycling has been sitting out here for 2 weeks! And you want to tell me its not coming for another week..what a lame company!
Unless the roads are impassable because of snow they’ve always come and taken the trash and recycling. I love the large item service, too. Very convenient and reasonably priced. Customer service has always been helpful and courteous.
Missed the very first pickup. Am currently on 20 minute hold with them.
Trash due to snow on 11/15 delayed instead of 1 day delay. Now 8 day delay pickup. Now on 11/23. If I delayed my payment because of snow I’m not given any grace period. Total bs …
All the guys at Apple Valley have been wonderful. They welcomed my students on a class field trip to the facility and it was incredible. Even the chaperones learned a great deal. They are genuinely concerned about environment, are ahead of …
My trash guy doesn’t take my trash. He picks through it and puts back what he doesn’t want to put in his truck. Has happened multiple times. Have called and no resolution after months of calling. He needs to be fired.
Slowly have been rising prices while cutting services at the promise of quality assurance. It’s not uncommon for then to miss pickups. Lids open on trash cans, etc.
The people who work in the office and in the field are great. Everyone is friendly, helpful and professional. The service is good too. The star is deducted for monopoly utility with no competitive price option.
I am continuously impressed by the quality of the service of Apple Valley Waste. Their workers, who have one of the most difficult jobs you can think of, are virtually always efficient, polite, and on schedule. I also think the cost of …
The worst service you can get for a price that’s too much to pay. They never notify their customers of changes to their schedule. They never stick to a consistent time each week. They don’t pick up everything. They leave a mess of trash on …
Auto pay issues every other payment they pick up trash only when they feel like it absolute joke of a company. Reps always have different excuse for auto pay issues, save yourself the trouble take your trash and recycling to the dump yourself.
I think the service is horrible. If I had the time I’d do it myself. As for the price, I don’t mind what it cost just do the job that your paid for. I really enjoy picking my trash up after the wildlife tears it out because you didn’t take …
Recycling has been great. They take it all and no issues. The trash is a problem. The collector will not lift the containers so he reaches in and removes only that which is in a bag. If you put in a piece of styrofoam or a empty cup and it’s not in a bag, he will not take it. So basically you have to gift wrap your trash for them.
A huge shoutout to Lauren in the customer service department. I am the only house on my street which is in a new construction community. Every step of the way she made sure that my trash got picked up. Her willingness to provide me with friendly, courteous customer service is quite refreshing. Thank you Lauren!
Eh – Someone stole my recycle bin. They want $20 to deliver a new one or I have to come into the office to come pick it up. Whatever falls out of the trash or recycle bin when they throw it into the truck gets left on the ground. Have also experienced “too bad” when they miss my trash pickup.
Always on time and willing to pick up as much trash as we put out. Thank you guys
great company !!!! customer service is professional and very friendly. These guys work very hard. I know it can be hard sometimes to see BLACK trash bags in the dark. Mistakes are made we are all human. I say give a round of applause and a big thank you to the guys who do very hard work. Lifting those heavy SMELLY bags can’t be easy
They are never on time. They forget parts of the development. The customer service reps are rude and condescending.
Service was fine. However, we moved so I terminated the service early after paying the quarterly bill. Six months later and I still haven’t received the refund after I was told I’d get it.
Moved here 4 yrs ago. Loved the services. They sent out stickers to put on you trash. No sticker($$) no pickup. Stopped the stickers and now freeloaders are dumping their trash! Called AVW and there is nothing they can do about it?? Bring back the damn stickers!
We pay to have recycling picked up four times a month and are lucky if they do it twice. Repeated calls don’t result in anything but empty promises. What’s going on? Regular collection is great.
We’ve had Apple Valley Waste for many years and are very happy with our service. Their staff is always friendly whenever we call in for special pick up. Thanks for the great service!!
Bottom line up front is that Apple Valley Waste (AVW) provides an excellent service for the relatively low cost of their collections (garbage and recycling). The garbage/trash bin is extra large (~50 gal) and on wheels. I have two …
They say to place the recycling at the curb by 6am. The recycling guy comes flying down our road around 4am and more frequently than not, doesn’t pick up our recycling even though we put it out the night before. When I call to ask them to …
Let me tell you something. I use to live VA were they give you one can and if you put anything outside of that can, you get fined. Apple Valley is awesome. They pick up whatever you put out.
Used AVW for just under 4 months. Had trash/recycling missed on several occasions. Their excuse was usually that they had a “new driver.” When there are cheaper services available in the area, that is unacceptable. No longer with them. Seems like there is a major disconnect between management and their drivers.
Staff was super friendly and helpful through the whole process of establishing our service.
They won’t notify you if they’re unable to pick up trash because of snowfall, which means you’ll wait until the next week for trash pick up. They will not remove any loose trash in the 90 gallon Apple Valley Waste garbage can they provide you, instead they will let it sit or in my case, scatter it all over the road.
. I’m not wasting my time detailing my complaint about this terrible company.
Drivers of the trucks race down small wooded roads. Hit my wife’s car last week, almost hit my car today parked at a bus stop. Driver flew up the road going way over the speed limit on a road where kids are running around playing before …
For the second time in a week Apple Valley waste has failed to pick up my trash despite them collecting the garbage from other houses on my street. When trying to contact them I get no response by phone or email. If there were any other options for trash pick up in the area I would drop this company in an instant.
When I call them to complain about the lack of services we receive, which seems to be the case at least every other month for weeks in a row, I always have the same question. Where else am I asked to pay for services that I DO NOT RECEIVE? …
I have been using AVW for 6 years and I have never had a serious problem. Whenever I have called customer service to handle a bulk item pickup they have always been very professional and friendly. My only complaint is that the recycling service is an additional $10/month, which is why I won’t give 5 stars.
Poor customer service. Non responsive to simple requests associated with covered services like large item pick up, service modification, and anything short of getting their money. Promptly swtiching to Panhandle Dumpsters for higher quality customer care and pick up that more accurately reflects my needs.
Paid for the services to start and 3 weeks later trash is still not being picked up. Very rude receptionist and said bc it needed to be on the guard rail it’s literally right behind it in a container that don’t move. Lazy and very rude and disrespectful unprofessional
If your trash isn’t in a bag an tide they will leave it there till you crawl in an get it. It’s not hard to dump the whole can but if they can’t reach in an pull it out, it stays. When you call to complain they make it your fault also. So …
Set up trash service & have had to call 3 weeks in a row d/t non pick up. The service reps are rude & the managers just lie to get you out of their hair. GET ANY OTHER TRASH SERVICE!
We closed on our home Mar 15, 2019 and moved into our home on April 1st. It is now May 8th and still no trash can. Our HOA fees pay for this and yet they could care less. Even when asked to put a rush on it due to circumstances, they still …
They constantly leave our trash, we have had to call two weeks in a row because they pick u everyone else’s trash in the neighborhood but not ours, EVEN though its LITERALLY right next to our neighbors trash. Then they schedule it for the …
Their staff is snotty and unhelpful. I paid $350 for a 15 yard dumpster and a couple of weeks later received a $50 fuel charge and a $250 over weight charge. Their billing system is incredibly confusing and they don’t know how to explain it themselves.
I wouldn’t trust them to do the right thing if I were you. I was going to work at 5:30 AM on I-695 when one of their trucks came into my lane and destroyed my driver side mirror. Then he drove away, refusing to stop when I flagged him down …
REALLY WISH I COULD NOT GIVE A STAR DUE TO SERVICE. ONLY WAY TO POST MY COMMENT. Have requested a BULK PICK UP. Going on 2 weeks now and still have not picked up. Have been on hold for 2 hours for someone to answer the phone. It is 10:00 am.. Really wow what a company..
I have only had one problem with them that I can think of and I have been a paying customer for years. A few weeks back they missed picking up trash on our street. I called it in the receptionist was nice and they picked it up the next day. …
Unreliable pickup on days of service. The cost keeps rising for terrible service.
We have lived in several cities and small towns over the years. This is the WORST garbage service we have EVER had. Seems like every month I am calling the company “trash was not picked up, again”. I was told the people who pick up trash …
I’ve had terrible experiences over the years with AVW. While their prices are competitive for being the only option around, their service is awful. Their rules for bagging garbage are unreasonable and they won’t take any trash unless all of …
First when were started with AVW we were on a Wednesday pickup then changed to Thursday then Friday, just pick a day and keep it. No pickup for over 2 weeks now and then refused to take a flat screen tv cardboard box. Trashcan is almost …
Very upset with the service . I always had my trash pick up on Monday when it wasn’t picked up i call and was informed my trash has been get picked up on Wednesday since December. No its always been Monday. So for the past month. The truck …
The recycling service is terrible, they left 1/3 of the recyclables in the can and numerous other items all over my yard and driveway. They used to come twice a week but now only once for same price and terrible service. Im switching to the other “ yellow” can service. Apple Valley is a waste!!!!!
If I could put zero stars I would. Called today to cancel our service after 3 weeks of them refusing to pick up a small crib mattress. Customer service is rude and snarky on the phone. Their trash men drive around with trash streaming out …
Thieves! If you don’t pay your bill on time, late fees are assessed. I get that, but if they don’t pick up your trash you still have to pay. I asked the customer service representative why I get charged if I’m out of town and there is …
Very disappointed and unhappy with recycling service…while convenient and earth friendly…leaves a lot to be desired on very blustery days when the can tips over and all contents are strewn throughout our neighborhood, and the adjoining …
Won’t come out for additional pick up without charging $15. It would be nice for a couple extra pick ups per year, or even once a year as a service. I only set out 1-3 bags of trash per week and pay as much as large households with a lot …
I have been with this company 12 weeks now and out of those twelve weeks my trash has been picked up once without me having to call and complain, and the customer service presented by Cheryl out of Charles town office is terrible she today …
They get two stars only because they remove our trash. However, we never know when or if they are going to get it. They never are early except on the week before a holiday so your overflowing trash can sits until the next week. If you put …
Really poor customer service to back up the really poor trash removal. They don’t come on time and when they do, you’re lucky to have all the cans emptied. When you call to discuss an issue (multiple times) they make excuses and talk …
“We’ll take your money, but not your trash” should be their company motto. I constantly get skipped and then get told I must have put my trash out late in the morning after the trucks come. Look…I been using this company for a few years …
Hit or miss in Martinsburg Ive never had a problem with them not picking up my trash however depending on the crew you are stuck with some of them will toss garbage bags in the truck and if trash falls out all over the street they wont pick …
The company is very good about communicating when pick up days are changed for holidays. Otherwise they always pick up on time except for severe weather, and then it is picked up soon afterward. They also do not abuse my trash cans and leave them standing where I put them.
I had the trash pickup service for 7 months. On 3 separate occasions they failed to pick up. And they had a large increase in pick up fees. Poor service and higher rates equals no longer a customer. Their customer service is uncaring. Look elsewhere.
I scheduled a bulk pickup over two weeks ago. The bulk items are still sitting out there. They picked up neighbors bulk items but left mine. Ladies are nice when I call but cannot help me. I pay for a service and it is not being honored. I …
Surprised to see a number of negative reviews, as we’ve had nothing but exceptional service! The guys on the route have been amazing and do a fantastic job… can you image what it must be like on a hot summer day? Whew! My experience with …
Apple valley wast trash company is very bad customer service. They steal my yard trash container. I spoke with Stephanie Kerns(customer service team lead) several times about my yard trash container but she didn’t resolve my issue. Very disappointed about her Customar service.
Unfortunately we have no other trash service in our area so we are stuck with Apple Valley. They pick up at varies times and then for unknown reasons they will miss a week. However when they miss it’s not like they add a week on billing. …
Trash Removal. The Rd I live on (South Branch River Rd) was United out of Davis, WV. Then my Rd was taken over by Apple Valley Waste. I have had NO problems. I called the office about the delay and the young girl was very very nice. …
Very difficult to reach on the phone. Incredibly long wait time on hold.
Recycle Bin I received was much larger than expected. Have tried four times to get them to come and pick it up and take it back. Each time I set it out for pick …
horrible customer service been trying to pay my bill for 6 hrs now and no one will get on phone . and the web site will not let me make payment . no issues until today but not to speak to an agent on phone or thur chat on the site is 100% bad customer service
Save y’all’s time and find another company. These cats leave trash strewn around everywhere and you’d be lucky if they pick up all your trash. The receptionist was nice, but whoever is in the trucks picking up the trash need to get it together. After these 3 months are up, we’re switching companies.
Our trash is supposed to be picked up weekly. It was picked up twice in january and 3 times in february. The office will not refund our money for the missed pick ups and the rude office person has nothing but excuses. …
was fine until 2 months ago will not pick up recycling. lady on phone is rude but we pay her salary. If i could give them negative stars i would. customer beware
I’ve been a customer for three months since July 2018 and they have missed at least three trash pick-ups and one or two recycle pick-ups. They failed to tell us when we signed up that you have the option of two different sizes of recycle …
Will they take your trash away? Yes, but the business needs better customer service. We are told to have recycling out before 6am, but pickup comes way earlier. They miss a pickup due to snow? You just gave apple valley money for no …
Worst trash company I’ve ever had (over 24 years). We’ve only been customers for about 3 months and they routinely fail to pick up on the scheduled day. I don’t think I should have to call every week to report the problem and request that …
This company thinks they are entitled to free money because they just skip your trash pick up for an entire week, but still want their money and tell you to bring your own trash to the landfill and provide them the receipt when in fact …
Our trash has not been picked up for two weeks on our street and noone answers the phone !
Never came to pick up trash. They live up to the other reviews. They are more expensive and don’t even do what they are paid to do?! I don’t understand how a company can expect to get paid for services not provided. Do better! Shame on this company…
This company offers a Bulky Item pick up that excludes as of today even plain removable car seats. There are so many restrictions this so called service is a joke. We of Hampshire County have little to no easy answer for items this …
The customer service representatives were nice but unfortunately my problem was not resolved. Our community has trash pick up on Wednesday’s after the pick up I noticed piles of trash on multiple streets from where the truck had compacted …
We were Apple Valley Waste customers for 2 1/2 years when we lived in the WV Panhandle. During our time there, the company was adequate in terms of waste disposal. Since we’ve moved (over 2 1/2 months ago), I have been losing my mind trying …
Well fuel up charge. Good grief don’t call about this bill, if it’s not paid with in a SHORT TIME They will turn it over for collections. What a joke. Never got a notice but they want 1.34 asap or collection will be stopped.
Never on time. Does not take all the trash . You can never get someone on the phone.
The office people are great-every time I’ve called they’ve been curteous and professional. My only complaint that is that they don’t inform you if there’s going to be a delay in pickup. The field people are not so great. Our garbage is …
Just don’t, the amount of stress this company causes from piled of trash they haven’t picked up is not worth it. The price keeps climbing and service is forgotten a lot. Don’t bother calling, their customer service team is rude and not helpful. Do better!!!!
I was on hold for 20 minutes to get through to speak with a person. Nobody answered. I logged onto their website and it was not functional. The actual services provided (trash pickup) have been good over the years. Their customer service has drastically decreased and I am very disappointed.
Unfortunately Apple Valley Waste is my only choice where I live. Due to in climate weather they missed both my trash and recycle this week and informed me they will not be rescheduling it will have to wait until the next scheduled pickup. …
We have had great service, the two men who collect our trash in Williamsport are running. The driver is getting out of the truck to help empty cans and runs to move the truck. What more can you ask for? I only pay my bill by phone, customer …
I have used this company for 2 years with so many instances of them not carrying out the service we pay for. They have skipped their day to pick up trash/recycling more times than I can count, and in order for them to come out and remedy …
We switched service to a new address and are still waiting for a new trash can after a couple of weeks. We already received a new bill that includes the time right now when we have no trash service. We contacted AVW and they said they are …
Every once in a while (It’s only happened to us once,) they miss a pickup, but I just call the office, and they pick it up as soon as they’re able. We’ve just canceled our service, because we’re not generating enough waste to justify the …
If you enjoy your trash and recycling being picked up on time only once in a blue moon this is the place for you.
I have been a customer since 1990, but as of June 30, 2019, I will no longer be among those who subscribe to their service. I had placed items neatly at curbside, and they only picked up what they wanted, and left the rest at curbside. …
They don’t answer the telephone. For months I have tried to pay bill. They shut down the Morgan office that did answer phone. This week they didn’t pick up trash. Extremely disappointed in what has been great service.
The service itself it fine other than for some reason they won’t take glass even though they have a contract with the county to handle the recycling, including glass and the county allows commingling. Maybe they changed that, but if they …
I am a former customer. Wait until you read why. Several years ago, my trash wasn’t picked up and I called the company. After checking, the woman said that it wasn’t picked up b/c there was trash not mine at the pick-up. I checked and found …
I am being told that the only reason our trash has not been picked up is because of weather. That is hogwash. We have been missed more times than picked up since moving to our new place. Yes, the weather has had some issues, but not enough to constitute the amount of times we’ve been ignored
This company is impossible! If I could give fewer stars, I would. My trash and recycling are almost never picked up as scheduled. I have to call to make special arrangements almost every week. It takes forever on the phone to get through to …
They were supposed to deliver my recycling container on a Thur with my first pickup Fri. That was good considering I just moved and had a ton of recycling. Got a nice phone call saying the bin wouldn’t be delivered until sat due to a …
We haven’t had our trash picked up in a month. Customer service makes you feel like it is your fault. Yes, snow has fallen, but when you pay for a service, you expect results even if they are delayed. I cannot believe I am rating them as high as one star.
Unprofessional, rude, disrespectful describes everyone who ever answers the phone there. They’re over priced and will always have a reason why they can’t pick up trash or recycling. Now they won’t just do recycling unless you have trash …
Beyond all else, the “fuel surcharge” has increase by over 250% for our quarterly bill! If this has happened to every customer, we need to file a class action lawsuit. The cost of diesel has not increased more than 100%, so what am I being …
They wouldn’t pick up my trash because their was 2 cans on top of the bags. Luckily we didnt hire them for our other 4 cabins. I will never use them again. They took my money and have not picked up our trash. It is a very poorly run company. Do not expect them to actually do the job.
UPDATE: We have since moved and the services have been amazing! Updated to four stars for that fact, because it’s a night and day difference from the area we came from. With that being said, the rural mountain neighborhood we lived in …
I’ve been using apple valley waste for 23 years and I’ve never had any issue, other than sometimes the trash doesnt get picked up, on account of snow, or new person, etc, but that hasn’t happened often. They didn’t pick up this past week, …
Had them how out my personal very expensive trash can was told they would replace it its been over 4 months still no can. Not to mention they charged my account twice and don’t pick up half the time horrible company avoid at all cost
You have missed our neighborhood two weeks in a row! This is nuts! Then you lie and say you’re coming the next day but you don’t! If you’re reading this review stay away from these low life’s.
Apple Valley is an excellent service & has been for the six plus years we have used them here in Berkley County. Especially in these difficult times for everyone ( pandemic), their employees do an admirable job in what is a very diificult …
Wish we were allowed to review with negative stars. This company, all aspects of it and all aspects of the owner, is a joke. You could not find a company that provides service any worse than this company. The employees, the company, most especially the owner, a joke. Yet somehow they keep raising prices.
If I could give 0 stars I would. I too have been dealing with them not picking up the recycling, a service that is PAID FOR. I won’t pay another dime until they stop ignoring my recycling bin and start doing their jobs!
Updating after having Apple Valley as our trash removal service for >3 years now:
Still super pleased. I wish we had a decent recycling service in Hampshire …
Update 2021:
Just called to schedule a large pick up and literally had the best experience thus far. Super quick, kind and efficient. The employees who pick up our trash …
Uniformly unreliable. Late or cancelled trash pickup over the past 2 months.
Awful. Started out ok in October, but by March was a mess. I’m pretty sure the route was bought out. No internal communication. No customer communication. Constant change in policy. No accountability. No customer service. If zero stars …
I have been using AVW for a number of years now and we have had ZERO issues. We use them for trash & recycling weekly/bi-weekly pick up, used them for a dumpster, called and put bulk items & furniture out and have a wonderful experience every single time. Thank you AVW for all y’all do!
Do not recommend this company. They destroyed our 96 gallon Toter (new cost is approximately $150) by slamming it down on the ground with their mechanical arm lift truck. The can won’t stand up anymore. After calling them 3 times, we …
Super poor customer service. I pay double to make sure they always take everything, but a month will go by without a pick up, and my garbage will overflow regularly, and they will not credit for not providing the service. Their solution is always “oh, we’ll get it next time”. Avoid this company if possible.
We have used Apple valley for a long time if you’re looking for a trash company I’d keep looking these people do not care they are always late they do not deserve to run a business anymore. Oh and good luck getting a credit, even if it’s their fault they will make it to where it’s yours.
This company is crooked. They charge me extra for recycling while not charge my family members the same fee and they live in the same town. The latest thievery is charging me $20 for a fuel surcharge while not charging others in the same town. My son pays half of what I pay for the same service. It’s WRONG and they DO NOT care.
I cancelled my service with this unreliable company, and six months later I receive an email saying I owe $2.54, (READ THAT two dollars and fifty-four cents) and if they don’t get their money they will be sending it to collections. How …
I pay for both trash pick up and recycling pick up. They have not picked up the recycling since the end of February. The company now has me locked out of my account. I can’t pay my bill if I am locked out of my account. The phone reps are unhelpful and rather snobby.
We have had Apple Valley for about 6 months now. They are the most unreliable service we have ever experienced. We have never been contacted to be notified our service would be late. When we call to tell them our house was not serviced the …
Customers are truly not important to this company.
When speaking to the receptionist, and the manager, neither seem to care that my …
Someone needs to help this organization with proactive notifications. I have been a customer for years and whenever a holiday they list was observed on a Monday trash pickup was delayed one day and they have rules on their website that …
If you like to look at trash for an extra week, hire this company! If you call mid-day to ask why they haven’t picked up, you get “they are behind, but you’re on their schedule.” By 4:58pm phones are shut off and your trash sits by the curb …
They can’t even pick up the phone and schedule a bulk pick up 4-5 hours before they come. I WISH there was another trash company. I would even pay for if needed!
I wish I could find a way to give them negative stars. Their pick-up crew loves to leave cans and then make a point to kick them over so you have to clean up after them. And this isn’t just a once-in-a-while occurrence. With recyclables, …
Used their service as it’s the only one in my area for basic trash pickup. They charge a premium and decide to ignore your trash on trash days half the time. When I canceled since they had not picked up my trash 6 weeks in a row they …
I have had Apple Valley for over 11 years, and while they are more expensive in pricing. They do fairly good job. I can call the office and request large pickups, without extra charges. Plus the guys actual doing the work , are more than …
They are a scam they over charge and I put my card on auto pay and try to rip me off and give me late fees when I never was late with my payment because it’s on auto pay they wanna overcharge me for trash they want to tell you that they’re …
They never answer their phone. They do not pick up trash on time. They threw my trash bin in my driveway. They also came to pick up trash and instead sat in the truck then pulled out and left.
Trash was not collected (Bill payments are up-to-date). Left voice message, called with them disconnecting, sent online form detailing concerns. Never received any reply. Still no trash pick up now for 2 days, in the heat. Their service is terrible!
I’ve been a customer with apple valley waste for about a year or so now. Service has been fine. However, just recently they have refused to take my recycling for a couple of months. I have taken my recycling out in the can they provided …
Opened new account. Was told to leave bags at end of driveway for Friday am pickup. Never came. Animal ripped and spread trash all over yard while bags were out midday. Was told cans would come following week. Never showed. No email …
This company is hard to contact. They never pick up the phone or call you back. Thinking about changing companies!! We are paying for a weekly service, not biweekly!
I had this company pick up my trash when I moved here… one week, they decided to just not pick it up… so I hired Panhandle Dumpsters. They are great. …
If I could give them no stars, I absolutely would. They continued to charge us after our term was over and immediately sent us to collections. They last month of our term with them, we started to bring our trash to the dump ourselves. They …
Second week without service without even an offer to reschedule trash pickup for another day in the week. Will be cancelling service as soon as possible.
If I could rate less than “1,” I surely would. AVW is despicable. Their staff is rude, uncaring, unhelpful, robotic, and definitely not human–like. despicable. We missed 2 months of payments because of covid and unemployment. We were …
Trash has not been picked up for the past two weeks. I waiting for a customer service representative for over an hour and no one picked up.
Terrible service. No need to explain just read the other reviews. Everyone has the same 4 or 5 issues with this company except for a couple of lucky customers. Looking elsewhere and not wasting any more money with these people.
DO NOT USE THIS COMPANY.
HORRIBLE.
They never pickup on time, never take all the trash, leave a nasty mess every …
Don’t care about the service they do come every week!!! BUT THE MONEY GAME IS COMPLETELY RIDICULOUS PRICE GOES UP EVERY quarter makes no sense. They are lucky I don’t know any other company becuase I would leave them in a heard bit
They don’t answer their phone, they don’t answer e mails. It’s impossible to communicate with these people. If you want to schedule anything to be picked up, you pretty much need to go in person and wait in line. I don’t think they have phones or e mail set up yet…….
I am so disappointed in our trash service!! This is the 3rd time they have not picked up our trash in a month!! Completely unacceptable!! I want a refund!!
Price has continually gone up but yet for 3 continuous weeks our trash hasn’t been picked up on trash day. Tried calling but sat on hold for 20 minutes and never got a response. I understand things are out of control right now but for what …
Worst trash service I’ve ever dealt with. They leave the lids open so they trash can gets filled with water. They leave the cans out in the street blocking traffic. They spill trash all over the neighborhood and won’t pick it up. …
If I could rate this company less than 1 star I would. Two weeks ago AVW hit my neighbors mailbox, as well as placing trash in my trash cans. We had maggots in our trash cans, so my kids and I thoroughly cleaned them out, just to find the …
Going on two weeks without service on our street. Calling them is a waste of time, on hold for 45 min and they say it’s not our fault our employees didn’t come in. All of them? I haven’t seen one of their trucks for two weeks come to think of it. Switching back to republic.
The guys who come through our neighborhood have always been so nice and even waited for me to put my trash out when I forgot pickup day. The customer service has always been good and they are responsive each time. Been with AVW for the past 3 years and no bad experience thus far.
We have been using Apple Valley Waste for 15 years and have not had any issues. They have consistently been reliable and up-to-date and provide good communication if they anticipate any delays in service. They pick up recyclables and bulky items which is a plus.
We have always had great service with Apple Valley. In the 3 years we have used them we have only had one missed pick up which was just a mix up with a new driver. Staff was responsive and corrected the issue the next day. The gentlemen …
Absolutely terrible trash service. At least once a month they forget to pick up your trash even though they make you prepay for the quarter but yet you get no discount on the following quarter fees. When you call them and ask why it wasn’t …
We just signed up for their services paid 138 to start services & 111$ a month after that. We was told they were behind on sending out their trash cans they want us to use that they use to pick up in so just put the bags out front & until …
They will lie about your trash not being out when they don’t pick it up and refuse to provide services that you pay for. Twice now our trash has been out the night before and twice they accuse us of it magically not being there. Services not rendered.
Many times trash was not picked up on scheduled day. Reported, but they would always make us wait until the following week and would still charge us for services not provided. Not cool.
I’ve had Apple Valley for 2 years have never put in an complaint until today no matter of holidays my trash has always been outside Sunday night well today is Wednesday still has not been picked up she told me they came Monday morning at …
Trash was not picked up for 3 weeks! Had to start leaving next trash bin due to overflow. Try to contact and tried the virtual customer service….they asked if I took my trash to the dump! Why would I if I’m paying for a weekly service – …
Almost always late. Breached the agreement, dumped half the trash cans and left the other half. Will be terminating service tomorrow.
Apple valley is the worst company to work with. Over a year later after stopping their service, we are still having issues with then. Would never recommend them to be used by anyone. Terrible customer service and they agree they are terrible. They just do not care.
I’m helping Apple Valley Waste create a new slogan for their company. Which one works best?
Apple Valley Waste, “We will pick up your trash when we feel like it.”
Apple Valley Waste, “Don’t feel like working today? Neither do we.”
Multiple occasions where trash is not picked up for 2-3 weeks at a time. When I call, it’s a constant busy signal. I email, no response. I tried using their live chat, still no answer. They keep raising prices and have no problem taking my automatic payment every month. Searching for other options. This company is garbage.
They constantly have excuses why they can’t pick your trash up. Is it windy? They won’t pick up. Is a holiday coming up? They won’t pick up. Even though they don’t provide the service you pay for they continue to bill you and raise rates.
Had them for a while. Use to be good. Don’t believe trash has been picked up on time for the last 3 months now. Always a different excuse. Everyone has the flu, truck broke down, etc. Bill keeps going up and service keeps going down.
After years of awful service, constantly changing pick up dates and no response to calls we are leaving this service. Trash cans have been out on our whole road for a week! Their excuse was their trucks are too big even though we have semis come down are road. Don’t even give them a try they’re the worst.
Terrible business. Missed pickups constantly. Leave terrible mess all the time. Cans and lids all over. Broken glass in the street, spills, no attempt to clean up. NO CUSTOMER SERVICE WHATSOEVER!!! Do not answer phone or e-mails. Will not …
They will not pick up anything not in a bag in the can. So long as you abide by those 2 rules, you shouldn’t really have too many problems with them. Anything loose in the can/not tying off a bag will result in them not taking it. Beyond …
They do a great job and will pretty much pick up anything . The problem is getting the to show up. We have had horrible service for the last three months. Before then you could set your watch by them. They need to hire and pay allot more
I finally had enough. This is the worst trash company I have ever dealt with. Always trying to raise the rates, but can’t seem to actually pick up my trash on the scheduled pick up day. At least Berkeley County has another trash company now. Do yourself a favor; get the yellow can.
apple valley waste has not picked up trash for 3 weeks now in Hagerstown. there are piles of trash all over town still waiting to be picked up including my own. They will not answer their phones or respond to emails. The people of Hagerstown want to know why? We are getting charged for services not being performed!
Consistently miss pickup and I called last week and said they would pickup the following week. I mentioned the trash bin was full and associate said it was ok. Well Friday and no pickup and if it was me being late paying I’m sure it would be a issue.
Two weeks without trash pickup. No notifications or phone calls. No explanation or a busy signal when you call. No discount on bill either. When will there be a reliable service that you can count on?
Our development currently looks like a dump thanks to this company! I am thankful I already use another service, but most of our neighbors aren’t so lucky. They haven’t had trash pickup in over 2 WEEKS! Over a mojor holiday… completely unsanitary and disgusting!
Garbage company? Yep, this company is garbage. Constantly missing pickups, excuses after excuses – “our pickup crews are short staffed.” Maybe you should, I don’t know, hire more people then? Why does it take a year and a half to staff your pickup crews? Maybe because you’re not paying your workers a fair wage.
Zero stars if I could! Today marks 4 weeks since our trash has been picked up with no communication. Week after week when we call, we’re promised within the next day or two and here we are 4 weeks later with no service. We even called and …
I have had this service for several years…usually decent service. The last 2 months have been a challenge and rolling down a slippery slope. We have gone for 2 weeks without pick up with no answers or promise of when it will be collected. …
If you don’t mind a company that is unreliable, leaves you on hold for hours on end, and charges you for unprofessional service, this is the company for you! Be papered for the trash to be picked up when it’s convenient for them. It may …
You pay for a service you do not receive. So far garbage, which is supposed to be a weekly pickup, we are now collected every other week due to some problem with their fleet. Recycling seems to be a bit better as long as collection day …
My trash was not picked up at the scheduled time and day. I called and asked what the problem was and they claimed they were unable to complete their route and would get it the next day instead. The next day it was not picked up and I …
You may or may not get your trash picked up. And you won’t find out if there’s a delay until after they no-show and you reach out to THEM. Zero proactive communication. Everything gets blamed on a “delay”. (Well no kidding….) Canceled my …
They don’t deserve the one star I have to give. My entire neighborhood has gone 3 weeks now without trash pick up. If they don’t come today, that will be 4 weeks and over 2 holiday weekends. There is A LOT of trash! No communication, …
I have been a customer with AVW for 7 years now and don’t have any complaints. They have always been responsive to my calls and requests for special pick ups. Bad weather or Holidays are the only reasons why a pickup day has been moved up a day or two, and overall I’m very happy with my service.
What a waste! We have been stood up by this trash service twice within the last 2 months. Most recent our trash was not picked up prior to Christmas, and today was our scheduled pick up. The automated service called both times after hours …
Do not use this company, they are unreliable. The cancel due to wind. They say they will be on time this week. They never showed up and was unreachable, we received a phone call later last night said they was running behind and will be done …
We have had weekly pickup service at my location for 4 years. Our pickup day is Thursday. In the last 6 months they have been often a day or two late picking up our trash. Twice in the last six weeks they did not pick up our trash for the …
I’m not sure what happened- we had used them for years but the past few months they don’t pick up more than they do. We are a family of six and simply cannot go weeks with no pickup. I called to see what bill credits they were giving, since …
UPDATE: They have skipped my trash yet again. They picked up my neighbor’s on the street that intersects with my street but not mine (which was about a school bus length away and clearly visible). How can they just not care about their …
Have not had trash picked up on multiple occasions even though I’m on automatic billing. They keep raising rates and have poor customer service skills. Have been putting of switching to Panhandle Dumpsters because they do not offer …
Based on the other comments, I see I’m not alone on this. My trash has not been picked up for 3 weeks, this is ridiculous. I understand there was a small ice storm the first week, but every other week? Their voice message says “there are …
Waiting to talk to a service representative for almost an hour. Trash was not picked up in my community last week. I was directed to “live chat” on their website to bypass the phone wait. No one responded to the “live chat.” I was waiting …
If I could give this company ZERO stars or negative stars, I would. This is disgusting and ridiculous. We have been waiting on our trash to be picked up for two freaking weeks now! Still have our trash here from Christmas! Keep putting us …
Trash not picked up when supposed to, when I call it’s a constant busy signal, I email, no response and tried live chat, still no answer. They keep raising their rates but the service continues to get worse!!!! Funny how they have no …