Arizona Otolaryngology Consultants (AOC) is dedicated to providing the highest level of care to children and adults throughout the Phoenix Metropolitan area and the state of Arizona. See more
Read More| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
2222 E Highland Ave Ste 204, Phoenix, AZ 85016
Great providers!
Dr. S. is a rock star!!
Dr. S. is a rock star!!
They take good care of me.
Dr. Mark Whitaker is very kind, knowledgeable and caring. He treated us very gently, gives time to listen and explain. Definitely recommend!
I used to go to AOC years ago & was treated wonderfully. I recently went to this location & have had the worst experience possible. The doctor, his medical assistant & the staff will not return my calls & have overall treated me with total disregard. I would not recommend this office to my worst enemy!
At Highland branch had very worst experience wont recommend this at all, traveled like almost 25 mins for my appointment and they did not allow me to see doctor just because i gave them discover card and did not carry any other cards( They …
Awful. Cattle call. They don’t care about you, just what they can bill. I wouldn’t let my worst enemy come near this place. Sad. Healthcare workers are supposed to be patient advocates but that memo hasn’t hit this place. Rude and dismissive staff.
OMG, Lisa C. Thompson is the most caring Audiologist I’ve ever encountered! I’ve been deaf since 4 months old and I’m 58 years old, so I’ve had my share of slow service, but, Lisa jump on the ball to help me replace my aid that I lost skiing in Flagstaff. God Bless Lisa Thompson
Still waiting on a refund…4 months after the surgery. Accounting Tammy said they got too busy with year end and just didn’t get to it…after a month of not returning calls or pushing the refund date back.
They are always behind! Always. At least an hour wait over the appointment time… every single visit. Then when you talk to the office they say oh it’s only 30 minutes why are you upset? How about my time matters too. Skip this place I won’t be back.
The previous location was great. It was on the 2nd floor of a medical building. The location in the building there was down a long hallway and was easy to find. The new location is on shea blvd. The building is a single story medical …
I have never written a negative review but feel this one is necessary. This office’s doctor and office manager exhibited the most rude, disrespectful, and unprofessional behavior I have experienced in a medical practice. I had a 3:00 …
I’ve waited over a month for an appointment that was very needed and took time off work and got to my appointment that I was reminded of via text three days ago only to have the secretary rudely tell me FHE doctor I was there to see had a …
Made an appt at this office to tinnitus/pain/pressure/sinus problems. Apparently that didn’t warrant the time of an actual doctor, I was given a physician assistant. All they wanted to do was give me a hearing test. I explained I did NOT …
*** Do NOT WASTE time or energy with AOC ***
I have had nothing but BAD experiences with AOC at 2222 E Highland Ave, Phx …
I’ve seen other ENTs and otolaryngologists before… None have been caring enough to listen to my problems and get me the help I need. Dr.Santarelli was very kind, makes good eye contact and has great office manners. Other doctors have not been that way. All of the PAs, office ladies and staff have been very helpful and responsive.
I was diagnosed with a very rare sinus cancer. I was shocked by the diagnosis and terrified about the cure. Over the last three months I have come to realize that although curing the cancer has a very high priority to Dr. Santarelli, the …
I am extremely disappointed in the office efficiency of AOC Physicians. We had surgery and other services performed in January of 2017 and did not receive a bill until over one year and three months later. When asked why it took so long to …
I had an appointment for my ear pain. By the appointment day I suffered for mor then 2 months.
I came in 12 minutes late due to morning traffic delay, signed in, they charged …
Dr. Santarelli was the BEST! Got an appointment with him quickly and septoplasty surgery went great. The staff here is very responsive and I got in exactly at my scheduled appointment time. Seems like other people maybe had a bad experience with a specific doctor, or just like to complain, but I will definitely be back.
In December 2018 I learned of an approximately 3cm acoustic neuroma growing on the vestibular nerve running from my inner ear to my brain. What a shock it was, to me, someone that was otherwise healthy and active and a mother to 2 young …
Dr. Gujrathi is the doctor I was hoping for.
I have been sent around to multiple offices and felt like none of the staff and …
Dr Santorelli and every lovely person at St Joseph’s Out Patient surgery center give such exceptional care. My fiancé had to stay overnight and the staff caring for him during this entire process have been overwhelmingly kind to him. We appreciate the hospitality immensely!
I had an appointment with Dr. Chapel on February 16, 2021. After performing an examination and conducting a hearing test, I was told that that I would receive a phone call to schedule an MRI to determine if I have an acoustic neuroma …
Worst experience ever. Doctor barely cared, met with me for all of 5 mins, just to misdiagnose me on my hearing loss. She seemed totally uneducated. I had a follow up appointment with another doctor in a different field and he informed me …
BEWARE- my husband went there for a new office patient visit and they billed $478 to see him. I called then thinking that must have been a typo- I’ve never heard of such an expensive office visit cost before. Nope! They said that’s what …
TLDNR: CALLING AN HOUR AND A DAY BEFORE APPT TO INFORM US THAT THEIR PROVIDER IS NO LONGER TAKING CLIENTS WHEN BOOKED THE APPOINTMENT TWO MONTHS IN ADVANCE …