Arizona Public Service serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the … See more
Since the new rate hours change started my bills have gone up. I’m curious APS how a high demand time at 3-8 now 4-7 during lower seasonal rate time with no ac or heat usage and pool off completely, for remodeling has somehow resulted in a …
Terrible service..have medical conditions and no transportation… they won’t allow and other form of payment besides cash to the main establishment. The worst. Treatment.
All the reviews here are true… most pathetic greedy scumbag company in country selling utility services. No one would do business w/them if given a different option
Just been trying to get through ALL DAY. NO WALK IN OFFICE, I JUST DON’T WANT MY SERVICE CUT OFF. I NEED IT ESPECIALLY FOR MEDICAL REASON…. PLEASE CALL MYRTLE WILKS BACK (480) ,547-4714…. THANKS
The worst of the worst. If I could give zero stars, I would. They have it all Terrible service, impossible to contact by phone, and rude employees. Even unacceptable by third world standards.
THERE IS NO ZERO STARS. TWO DIFFERENT PHONE LINES AND I HAVE BEEN ON HOLD FOR 97 MINUTES TRYING TO GET CUSTOMER SERVICE. THE CORPORATE IDIOTS DON’T HAVE A CLUE!
Customer service left me on hold for over and hour. They were rude on the phone and started arguing with me about something other then what I had called about and refused to answer my questions. I asked for a manager and was put on hold and never got anyone to talk to me. Horrible company!!!!!
Terrible service. The on-line system doesn’t work and you cannot get anyone to answer the phone..HOURS waiting.done. Going in person. Used to be OK now horrible… and NO CHOICE.. if there was another choice I would pick it.
this company such a horrible i never seen before my bill for the whole year is about $ 75 to 80 but in summer $200 or more then i try to call why this but no positive help since long time
Very difficult to retrieve information from their website.Needed a copy of a statement and was unable to bring it up. Website does not provide a phone number or email address for contacting APS
Terrible customer service skills trying to turn on services in my name send them all the paperwork they need it and somehow someway a person that I didn’t even know or have no acquaintance with put me down as a reference and owe them $800 and I have to pay someone else’s bill to even get started services in my name
Horrible company, it is a monopoly and consumer protection should look at their actions, they have gone wild in putting their customers through hell, my service got disconnected since I did not pay the $600 deposit they require , my monthly …
check lost in their system – payment sent 10 days before due and just received delinquent notice and threaten to shut off power ** of course you can not reach anyone and when looking on line – the payment had been received – strictly a classless bunch – bb
Been trying to get new service in rutal area of Tonopah, AZ for four months now ….. Permits and buildings have been completed, but can’t be used because no electric to property ….. The electric is only about 300 – 400 foot away ….. …
APS bent me over and gave it to me good. I couldn’t do anything about it. They have complete control over us and help elect shady politicians who help APS stay in power.
Double charging! Paid bill and got a notice that no bill was paid and a shut off notice ? Statement says no bill paid? This has happened multiple times, double charging!!!!!
I made a payment arrement but I didn’t keep up with it so they shut my electric off so I made a 400 hundred dollar and a 500 hundred payment but they still didn’t want to turn it back on one lady from the credit department said they will …
Used less electricity than last year and my bill is $100 more!! What is going on?! Isn’t there another company we can use in Phoenix? Can’t afford what they are charging!
When I was a home owner, APS switched their whole internal system, didn’t receive a bill for almost a year. When I would call to ask I would be told that a Bill is a courtesy. I paid every month what I had been paying. When they finished …
There service is OK,better than it used to be with outages,but prices are too high!! Also there paper bills have been arriving 3 or 4 days before they are do!! Almost like they want you to pay Late!!!!!
I have had nothing but trouble from this poorly run electric company & I have little children in my home and they cut my power off, the Bill was paid & going on over 3 hours for the greedy company to turn my power back on especially for …
I don’t have a choice, I have to do business with them. Given this fact, I don’t appreciate that they “sponsor” events and waste the money I am forced to pay. Who needs to advertise when they have a monopoly? Lower our rates and stop throwing money around like it is 2005.
No stars what so ever, they associate random people with the apartment you lease from a new apartment complex so they can try to force you to pay bills of old tennants. Filing a class action if anyone is interested.
Storm damage caused a dangerous situation for my raised power line. APS was there in less than twenty minutes, in the middle of the night, and they were so helpful and kind! Thank you!
Monopoly that doesn’t care about its customers, their wellbeing, or their ability to pay outrageous rates. Want someone other than APS? Move out of Arizona.
Worst Company Ever SRP Should Take Over Honestly Charging Outrageous Amounts For A Light Bill Monthly. Plus Customer Service Is Worse Than 2 Year Old Temper Tantrum
Very bad in phone system waiting for answer more than 2 hour on the phone when it says we will call you back in 10 to 15 minutes I will also attached screen shot for phone call time still no answer
At 11:30 pm, on 3-13-19, a crew of approx. 8-10 guys and 2 utilitytrucks and 1 pick up truck were parked in front of my mothers senior apartment building, obviously NOT WORKING, just congregating, were very loud speaking and foul language and un professional.very inconsiderate of the residents at “lofts at Mckinley!
I wouldn’t even give the horrible representative a negative star! Experiencing problems with my account and the lady has the nerve to say “OH MY GOD” like i was a problem to her day. Excuse me but last time I checked, I AM A CUSTOMER WHO …
I bought a new HVAC system and thought I would qualify for some sort of rebate since everyone that I’ve known that has purchased one has always told me make sure I call for the rebate. Called this morning and found out that unless the …
Every time I have pay my Overpriced, Expesive Utility bill online or over the phone I am being charge a 2 to 5 dollar 3rd party service fee for this rediculous B.S. Rip off Utility. I never had these issues with SRP. SRP had way more …
Called and the lady said she didn’t know why we have a power outage. She said we are having a storm but it is a clear day. Then she said they were working hard on it but ask how if the light just went out? She didn’t know anything about it. Not helpful at all
I have never experienced the amount of outages with any other company… I think you guys need to go back to the basics and learn a little about redundancy. Clearly you don’t invest profits into the infrastructure.
Electricity to run AC in AZ is alot due to temperatures, if you look at national average of price we are below it. So we do pay less than half the country. Yes expensive but not the most expensive.
APS figure I have to put down 399.00 deposit and they well add it to my first month bill. I’m worried about my first month bill because I’m already in the hole of 399.00 plus my new bill.
I was told that they had to move my lines to stop the power outages I was having every time we had thunderstorm. People from the cable, APS, and gas companies to mark up my backyard with paint. Nobody called to let me know they were …
Thieves. I moved to the west valley and saw my bill more than double for the exact same amount of square feet. $400.00 bills are ridiculous. I paid about $180-$200 with SRP. What a joke.
Bill is very high compared to east coast electricity provider. need some competitive provider. Its not because of the season but the bill structure itself. Other than actual usage there are lot of charges.
Charged me over $240 for less than a week of service and then tried to blame it on the apartment complex where I lived…kept my $250 deposit and they are still trying to charge me $5 even though nobody was living in the apartment since 6 …
This company is so sketchy I am only 23 and have a 1 bedroom apartment and I’m paying almost $200 a month for nothing I am barely home and only keep the light that I need on. I don’t own a tv or any electronics besides my phone. ? Explain.
ABOMINABLE ‘service.’ I’ve been waiting 3 hours for a return call after futile attempts to reach a human by phone. Spent an hour last night trying to get into my account online. Impossible. I just want to pay my bill.
They think I’ll be okay with all my food and filet minion stored on my fridge? I spend over 60 bucks on that meat and there is at least over 200 bucks in groceries in my fridge. I just went food shopping the other day.
Aps charges outrageous rates and has no regard for their customers. They spend millions of dollars to try to block and unincentive solar energy here in Arizona. Just another consumer of big oil companies raping customers for profit.
The CEO Brandt gets paid over $11,000,000 ….that’s right, over $11MILLION….a year while we can’t use our stove and AC at the same time or we’re charged up the yazoo. Thieves with a monopoly. Allow some free enterprise competition in their area and it would be a different story!
And I thought I was the Joker
Can’t get new service started from Nevada because they don’t know legal address and won’t send service man to figure it out. ” when you get there look at the …
On January 30, 2013, I received an online bill from the Arizona Public Service Company ( owned by Pinnacle West Capital). Attached were two messages; a ‘Newsletter’ and “Important Message About Your Bill.”The Newsletter touts the usual …
APS has denied service to a new Tennent after the Tennent abandoned my property saying the new Tennent has to pay off somebody else debt .. I have had a home invasion last nite they took all of the new tenants T.V.S clothes plates movies …
Worse service ever, made my payment on time somehow someone along the way lost it, or what they said was a “glitch”, got hit with additional fees and now my first payment somehow was lost and now I have to pay again so I basically gave away …
Customer service, hungup on me when I requested to file a complaint about the poor return to service. ApS has had several power outages effecting a small area within downtown Phoenix and refuses to provide adequate infrastructure to …
Trying to add a new debit card to autopay my bill and there is no way APS’ antiquated system will let me in. Tells me my email addresses aren’t available. No, they aren’t, because I registered them with APS years ago. My gosh, APS, hire someone on your IT team with a “CLUE”.
Zero stars. Fees on bill need to be explained. When fees are over $200 and Power usage is not even $200? What the heck? APS is awful. We do not have a choice in our power company. Shame on you APS.
Horrible company! Charges for power we didn’t even use! My bill went from 296 to over 700 for no reason at all. Also, had to endure several power outages and didn’t even get a credit for the inconvenience.
Hi yes I tried. The e3 application. I reached out on. Aps FB messenger. And they told. Me on September 5 I would be able to move my bill to next month as long as I made weekly payments .I also called for the status on my application. And …
This review may not make a difference but it gives me the opportunity to express my thoughts. I have heard about the billing with APS of how high they are but now I am experiencing it and want a rip off. I have no other choice but to have …
APS is 100% the worst most greedy company. Their call centers suck, not saying it’s any of the people who work at those center’s faults, but APS sucks. All energy companies are the worst but APS still manages to out worse them all.
Absolutely insane wait times trying to get a hold of a living human being. Good luck trying to contact them!! 2 hours+ on average! Simple question that needed answering that would have taken all of 5 minutes. Either they don’t hire enough …
I would give 0 stars but won’t let you. This guys just try to screw you left and right, I got solar to fight their high prices but now they want to charge me the same as when I didn’t have solar at all. No matter when you try to call them …
Worst electric company. Take my 15 dollars for a return payment when you never attempt to take the damn money out. My bank has no record of any damn attempt. I change bank accounts triple check my bank account information when I put it in and APS doesn’t bother to try taking it out.
I have been having trouble. Getting ahold. Of someone to help me with my bill i applied for e3 low income by mail and. I emailed my application. Now that aps has hiked yp prices my bill is 400 plus.i dont want to get disconnect. Can someone help me in making payments please .
Been without power now for 3 hours. Person on the phone said could be 2 hours but most of the time 15 minutes. Its now 90 degrees in my apartment and I’m going to have to take my family to a motel as aps is now closed and offer no assistance. Thank you aps for your great service.
They said I used more electric the month of December than I ever use even in summer with both air conditioners going. The month before was 60 dollars and December was 200! Nothing changed and they will not budge.
Yes , absolutely inane company – got locked out the first attempt of log in. There should be a negative start rating…APS are fat cats to 9th degree in an oligopoly. Thinking that accessing your electricity usage is a matter of national …
new business trying to start my power. terrible customer service, terrible website design that doesnt work like they say it will. on hold for a ridiculous amount of time, you don’t have enough money to pay people to answer phone calls? …
I recently moved from Houston where I paid around $40 in electricity for a two bedroom apartment. Down here in Phoenix not only was I charged $200 for a down payment with excellent credit which I find ludicrous, my apartment only have a Tv …
I didn’t have the option for 0 star. But this is the worst company, no easy payments and for only 77¢ they disconnected my service. Too bad i don’t have other option to get my service. But for now I have to stay. …
Lamentable. Unable to report power outage through APS’s crappy online report system. Unable to contact a human (assuming any work there). Robot answering voice tells me “APS is fixing all the problems” and then hangs up. I called again and …
I just had my electricity shut off today after some mishaps with my bills. I called earlier today expecting nothing but your typical garbage call center customer service. Long story short, I talked to a few ladies but every single one was …
Scheduled new services to start a week in advance, even called to verify there was nothing else i needed to do on my end was reassureed my power would be turned on friday.. So that weekend we move in here it is monday still no power. Im …
Regret moving into aps territory. Rates are sky high. Averaging about 850kwh per month. I divide my bill amount by my kWh and have been averaging .18 cents per kWh . I go on website and compare other plans and simulator says this is the …
Office is not open to public. Aps has terrible phone customer support. Be prepared to pay high security deposit, non refundable transfer fees. BTW they don’t plan on giving you deposit after 24 months. Oh and they charge extra using a credit card.
Horrible horrible horrible!! That’s all that I can say .. I wish that there was a below zero rating … so I called three days ago to get my electricity set up in my new home for it all scheduled and set up with nothing being said besides …
I accidentally paid my mortgage payment to APS on my banks e-check system. I have been trying to get the funds back, but so far all I have receive is a lot of excuccses on why they can not return my payment. I really need that money back. 3 weeks is to long to wait…..still no returned money.
If I could give no stars I would. I learned the power was turned off at the town home I own in Scottsdale without my knowledge. I am trying to sell this property and have invested a large sum of money to get it presentable to the buying …
I am a solar rate customer.
Since I’m grandfathered, which means my solar rate should not increase.
I don’t appreciate that the Delivery Service Charge was increased …
55% of my bill is fees. They charge me $8.48 a month for the privilege of tracking how much electricity I use, reading how much I use, and then billing me for it. Avoid renting or buying a house in APS territory if you can. SRP is far superior.
Scammers
I don’t understand why they charge $5 for the “convenience” of using a charge/debit card. EVERYONE accepts those without charging extra. So I have to connect my …
crooked company and they know they’ve got you because there is no other provider for my county so they jack up there rates as soon as it gets hot. they read my meter wrong 3 months in a row then hit me with a $600.00 dollar bill for 3 …
I just got off the phone with a WONDERFUL representative named Tracy. She analyzed my bills and figured on saving me over $350 a year. She was professional, courteous, intelligent, and extremely helpful. I asked if I could leave her a good …
Never sends a first warning about shutoff. Just a final warning day of shutoff. Rates are astronomical. Terrible customer support who doesnt care that they are destroying lives. Also they are now murderers. This Monopoly needs to be broken …
This utility company is full of cringy idiots. It’s been over 21 days since I requested my deposit back. Still have yet to get my reperations from their lousy non efficient service. Their customer service line hung up on me because I called …
They continue to change rate plans and increase rates. This year I will be paying the highest bill ever thanks to their shady business practices. This is after i bought a VS Pool Pump and got my $100 rebate. Their incentive for saving electricity is to pay them more money.
My grandmother been with APS FOR ALMOST 50 years of her life. Does complained about the service. Just 3month they offered a new deal, since we were on a old plan. To get to my complain, we lost 226, and Steve did do everything to help …
I wish I could give them 1/2 a star. Just moved, I don’t have a choice of electric companies in my area, and because they have two separate accounts for the deposit AND your regular bill, WE get charged because it was on the “incorrect” …
This situation with the “new and improved” customer service call center is appalling. I really want to go postal on these a$$#Olz. I have two accounts, one residential and one commercial – at the same address but different units with …
Worst company ever. Their online account setup wouldn’t work so I had to pay more in person. This costed me hundreds of dollars over the years. Also I can’t pay my bill online so I have to go to Walmart every time to pay my bill because their online portal blows. Prices are crazy high. Avoid at all costs.
Instead of contacting you they just keep adding late fees at $60 per month by mail… Ya I forgot, but a courtesy call would have been nice before they charged me.
Just a classic example of a monopoly gauging its customers. They raise rates for no reason what-so-ever. My electric bill has gone up about 60% in the last 3 years. My usage is flat. It’s just APS playing with ‘peak times’ and rates. …
We went camping for four days. I was eager to compare those days’ usage on my bill to days when everyone is home. It was exactly the same!! How can that be? Then we went camping again. I checked again. Again, on the bar graph of kilowatt usage broke down by days – it showed no difference! What’s up APS.
Here is the problems to fix APS: 1. Exorbitant electricity rates(Its time to deregulate and have some healthy competition) 2. Every time you call, the message states “we are receiving high call volume,” and attempts to force you to use the …
Just try and figure out your bill and how you might save money, its pretty clear this company is a legally sanctioned form of highway robbery. Especially since their plan selector “tool” turned out to be another finely crafted way to scam you – just like the billing structure itself. They should be put in jail.
Tried calling with a question about my account (that I couldn’t resolve via the website) and just a horrible experience. Have been trying to get through for days, and no matter when I call, I get a message saying they’re experiencing …
APS is the WORST company I have ever been froced to tolerate. I was just told that my bill went for 80 to 300 and that there is nothing wrong. I live in a 700sf apt that the thermostat is set at 80! Are you kidding me! Our country Needs to …
Such a scam company. Also they dont have back up electricity in case of a storm or something. They’re not prepared. Try to over charge us and then they can’t be there for us ? Literally every time some kind of storm happens they take like 10 hours to get it back on. Ridiculous…
disgusting company, rates increase to pad their pockets, and we have NO OTHER CHOICE for electric company. I moved to a smaller house last year, and nothing else changed, however, my bill is about $150 more a month than the previous year. …
Theyre kinda like a mafia, pay what you owe and theyll leave you alone. But if you dont it comes with alot of bs. Never sent a bill so my power got cut off computerized, paid then had to call 4x to keep asking why my power was off only to …
APS is the WORST company I have ever been froced to tolerate. I was just told that my bill went for 143 to 300 and that there is nothing wrong. I live in a house that the thermostat is set at 80! Are you kidding me! Our country Needs to get …
APS has failed to invest in necessary equipment upgrades for years. Now our power lines go down when a breeze blows. Customers in low income neighborhoods suffer power outages for hours or days while residents in million dollar …
Have been on Hold for an HOUR. Poor Poor customer service. The company sends a letter telling you that your plan is changing. Then you try to figure the new plan out and you can not even talk to some one. They are just hoping you will not …
APS customer service is the WORST. My mother is handicapped and cannot get out to pay in person. Somehow, she got her routing number incorrect online and they kept returning her payments even though they gave her a confirmation number. …
1st bill 305 and they took it twice in 7 days from my account. If wasn’t a monopoly wouldn’t do biz with them. Told me 15 plus days to refund and then told me I owe 509 more on top of double charge for 1 month residential service 15 years …
I cannot belive they charge their customers a deposit for late payments. They offered to spread the deposit over 3 months but are still adding a late fee on top of the deposit and the bill is not due yet.Never received a letter or email …
I called in yesterday to set up a payment arrangement. Something I’ve been doing with APS for 3 years now, only to be told they can’t set it up because I didn’t pay a couple bucks and I broke the agreement so I can’t set up another …
Absolutely horrible company, electric bills skyrocketed even as the summer months cooled down and we down shifted electric usage on the “saver” plan. Customer service was equally horrible, unable to give us a rationale or explanation for the increase in price or fluctuation in price with improved usage.
I am beyond annoyed with this company. I requested for my power to be disconnected a month ago, and it is still on! They keep telling me that it’s no fault of APS, it’s my fault. I have now spoken with 2 supervisors, and 3 call center reps, …
With a global pandemic and everyone self quarantining why isn’t APS removing prime charges or lessening the cost as they do during holidays. Even if it was only 1 to 2 days a week, that would help a great many people. Delayed billing is a …
This is the worse electric company and I sure wish I had a choice on who offers me electricity! My usage decreased and my bill went down $30. In one month it increases by so little and it went up $40!!! And they tell you to go paperless, …
NO STARS!! The only reason they got one is so the POST light would come on. I went to pay my bill of $319 dollars online and they are refusing my payment. Trying to charge me and additional $464 on my house and God only knows how much extra …
I called into APS in the hopes someone could explain to me how the demand charges for on peak usage were calculated in my monthly bill. I met a wall of resistance and ignorance. They either claimed those calculations were not possible to …
Terrible company and awful customer service!
I am new in APS territory. I tried to go to auto payment to pay my first electric bill and managed to set my bank account in their website. I entered exactly …
Throughout the entirety of 2017 APS had not supplied my work area with electricity. They still happily billed me for someone else’s, however, to the tune of nearly $1200. After repeatedly reporting that I was being billed for electric I …
This is the worst company ever. They have so much money invested into politicians pockets that they are able to screw all there customers legally.
I was billed a deposit because I paid more than 12 days past the due date. I …
The customer service is HORRIBLE! I had to call twice just pay my bill because for some reason my account was locked to ” cash only ” and the locations where they tell you to go don’t work. The first person I spoke to didn’t do much of …
I have lived in my apartment for 3 yrs long story short APS said they had a meter mixed up for over a year and I was paying for the wrong meter so now I have to pay $1,500 because my electricity usage was higher throughout the year then …
I was in my home for 1 month and received a disconnect for a past due bill on the 7th of the month. The notice threatened to turn off services the following day. I had never even received a bill in the first place. I paid the deposit and …
I can see this is going to be a long ride. I want to get out fast its been 15 days and my 1st bill is $178.00
Because I have bad credit and after all these reviews I read I’m not liking it…
**UPDATE: I have changed this review from ZERO stars to THREE. That is an average grade in my book. After waiting 2 hours on the phone and being disconnected once, I finally was connected with a representative. She helped us figure out …
Lousy company….power goes out every time the wind blows or it rains hard. Bill is chock full of extra fees. I’ve been a regular customer for over 10 years now, never a late payment….got home this evening (Friday) and found a notice …
Terrible customer service. Requested several call backs and nothing happened. Waited for 1 hour for a customer service rep to answer the call and that lady had the shittiest attitude I’ve ever encountered. I simply asked why APS charged me …
APS is possibly the worst company I’ve ever dealt with. It’s next to impossible to pay your bill online, and when you try to call, be prepared to spend all day on hold or all day waiting for a callback. Also, I was told that if you are late …
Was gone for a week in July and they still charged me for “high usage” within those days. They say it’s within 97% accuracy but I don’t know how that can be if they recorded higher energy use for days I wasn’t there, I doubt any of my …
Absolutely a pain in the ass to deal with. I canceled my service back and October and was supposed to receive a final bill. I gave them the forwarding address to send this final bill to. I never received said bill and I called once or twice …
APS refunded me $0.44 extra than what they owed me after I closed my account. I was just informed over the phone that my account will be sent to collections and my credit will be dinged if I don’t pay the $0.44. It wouldn’t be a big deal …
According to a representative, when we had purchased our home they were transitioning software companies so they didn’t charge us a deposit given our good history with them. When we were a couple weeks delinquent with our bill since it was …
I give them Zero stars. They are corrupt and should be abolished. We need more competition in energy services. I just moved here from WA (temporary stay). They would not waive my Deposit even after having perfect history in WA. Also the …
I’ve already written a review a couple of days ago and wouldn’t you know I can’t find it. Google should make it possible to give negative stars because APS is not even worthy of zero or one star. Three separate times they sent my bill to …
By far the worst power company we have ever experience! Their rates are outrageous! We have darn near lost our home because our power bill was over $400 for the month of December, nearly $400 for January, over $300 or February and now we …
Had a security guard posted at a residential address to protect their crane truck. Workers did almost nothing. At least they came to my door and asked me to move my vehicle.
Worst utility company I have ever worked with in my life. The customer service is terrible. They are not willing to help you with billing. We were less than 30 days late on 1 payment and were assessed a $600 deposit penalty resulting in …
Moved in to an apartment complex that I thought was taking care of power included in the rent. After moving I got a call from here saying I owe $712 in late fees after only 4 months. No calls, texts, or emails beforehand and can’t reach anyone to speak about it.
We lost power. I submitted an issue online — got a call 5 minutes later. Electrician came out an hour later and fixed the issue. 110 degrees outside. Thank you APS!
Worst part of YumaAZ. Thess people are bunch of crooks. I work during peak hours plus I have solar and I’m still getting billed a high monthly charge. This is crazy.
They will steal your money if you don’t pay attention to your meter and they will not prorate you for it. For the electricity you don’t use they’re charging my house top dollars like if someone’s living there and the house is empty
Have had a credit with APS for over 6 months and have since discounted service as of the 31st at one point I had a 1200 dollar credit with them and when I shut my service off they are giving me the run around about returning the last of my money. Would not trust this company with a single extra penny ever again
This company has extreme PII POLICIES and security around there systems. I do not you will ever have a an issue of personal information ever being breached or exposed. And they have gone through extreme investments to keep the kilowatt an hour rate as low as possible! No matter what people think this is a very competent run utility!
On my latest bill, I counted 14 different hidden fees. 14! The other utility provider SRP, has transparent and ethical billing of the energy charge plus one additional flat service fee of $20/month. Not APS. They have your energy charge (at …
We had a very different experience with APS. We live in a severely flooded area in northern Arizona and a large wave cascaded over our transformer. Not only was the phone rep. in Phoenix excellent, but an APS field rep. (Biscuit) …
Spoke to a representative by the name of Chris and it was the most condescending, unhelpful conversation I’ve had with anyone today. There was no help, when asked a question, there was dead air for 5 to 7 minutes. No small talk or walking …
Charged a random $250 deposit on my most recent bill, called to ask about it but I was told I would only be credited the $250 to my account as getting a refund check would take over a month. Don’t take my money and then make me jump through hoops to get it back.
Our 220 power went out today in Skull Valley. Once we figured out that the 110 was working and the 220 wasn’t, we called APS and within an hour they had two lineman there who fixed the problem. Great service!!
This is insane. Cancelled my service on Feb 1. JUST got a letter on June 22 from APS that was dated May 22nd that I owed $21 and their sending to collections. Never got ONE email or phone call. The post office never forwarded it to my new …
If I could I would give ZERO STARS I moved about 3 months ago , I called in mentioned I was moving to transfer my service to my new apartment . oh well I come to find out I’m being charged $140 a month extra for my old apartment mind you no …
I left a harsh review ( which I am now deleting my previous comment ) because I had so much trouble getting through to them and a deadline to resolve it. Eventually they did call me back and we did resolve it initially I gave them a one …
Somehow my billing address was changed with them and I have been trying to get it corrected for several months. I have spoken to numerous people but they just won’t correct the problem. One agent even took an attitude with me when I called. …
Horrible, thieving, monopolizing company with shady billing & hidden charges galore.If you’re an Arizona residential consumer, I’d recommend you file a consumer complaint with the AZ Attorney General, as I have – APS is racking them up. The more the merrier!
i have recently had some financial hardships (for months) and they have been working with me and put me on a reasonable payment plan for my back due balances. i made a promise to pay for the 25th and i still didnt have it yesterday and they …
Since the new rate hours change started my bills have gone up. I’m curious APS how a high demand time at 3-8 now 4-7 during lower seasonal rate time with no ac or heat usage and pool off completely, for remodeling has somehow resulted in a …
Great company. All employees work very hard to provide reliable power. Aps has also supports Az communities.
company sucks
That no help at All
Horrible company
Horrible company
The worst in the business.
Website is the worst.
Your payment location app SUCKS!!!!!!!!!!!!
Gangsters
Terrible trying to reach them!!!!
your phone service is nonexistent
The Worst
insanely high rates on power
Greedy
Very professional, great service!
Definitely no SRP
cannot get to a customer service representative
They suck. Plain and simple.
Honda element driving for 2016_17 material carnivals
Impossible to use website to find payment locations
only APS america not good
3 hr call 80% of that time on hold…
The lights are on…..the truth is staring us right in the face.
Would give 0 stars if it were an option…
Powers out on christmas eve, great!
ridiculously expensive rates!
the problem is, no other option!
greedy bunch bassturds, super high rates lousy service
No complaints!
Horrible I try to pay online they say I have to pay with cash
Don’t send billing statement until past due..
Won’t answer your phone call. Was on phone 30 minutes. Still had no one answer
“Tyrannical” isn’t strong enough of a word to describe APS.
Horrible power company! Robbing people blind
moved from AZ in 2010 someone using my account on my credit report
What can we do to make this company shut down? Srp please help.
They are extremely helpful here I haven’t had any problems with them
Screw you all. APS and the AZ Corp Commission Suck ASS!!!
Blood thirsty, greedy pigs. OFF with aps ON with SOLAR POWER FOR ALL OF ARIZONA☆
How can we change our mailing address? I see nothing. Could be me.
Absolutely terrible customer service. Expect of hefty deposit and outrageous costs.
It’s insane how there’s no federal division that oversees how these companies work and manage service
There call service sucks literly takes almost 1 hour just to get someone
Aps sucks way over priced wish I had srp
Too many darn fees! Always raising the rates! Have no other option but to use them!
Great at keeping lights on. Reliability is one of the best in country.
You customer service sucks, been waiting for a callback since 8/31 from your solar people
Absolutely zero star
This not fair I Leave in apartment but i pay 300$ every month 😭 …
Horrible service and super expensive.
Our bill is over $700 for June 23rd to August 5th. This is crazy!!!!
Dont understand my bill details and thd off peak on peak hours
Trying to turn on my electric. The website won’t work and I’ve been on hold for an hour now and still no one. This is just ridiculous….
Chris has horrible customer service.
Terrible service..have medical conditions and no transportation… they won’t allow and other form of payment besides cash to the main establishment. The worst. Treatment.
Zero would be more accurate. Zero customer service. Inaccurate billing and difficult to resolve any issues.
Without APS I’d have no A.C. and no lights. Thank you!!
I hate dealing with aps they are horrible ! They never answer there phones this is why there losing business. I rather have srp
All the reviews here are true… most pathetic greedy scumbag company in country selling utility services. No one would do business w/them if given a different option
Worst billing plan and don’t contact customer service for explanation because they don’t understand it either and will refer you to the website.
High rates long wait times when you call them. 0 stars not 1 wish you where able to choose a different company.
Just been trying to get through ALL DAY. NO WALK IN OFFICE, I JUST DON’T WANT MY SERVICE CUT OFF. I NEED IT ESPECIALLY FOR MEDICAL REASON…. PLEASE CALL MYRTLE WILKS BACK (480) ,547-4714…. THANKS
Worst customer service. Waiting on hold 35 min a d the lady was so rude! I hate APS. SRP is way better
Can’t pay bill in person, APS is not taking care of their customers.
Absolute scam artists. worst Utility ever. their job is basically to rip you off.
The worst of the worst. If I could give zero stars, I would. They have it all Terrible service, impossible to contact by phone, and rude employees. Even unacceptable by third world standards.
THERE IS NO ZERO STARS. TWO DIFFERENT PHONE LINES AND I HAVE BEEN ON HOLD FOR 97 MINUTES TRYING TO GET CUSTOMER SERVICE. THE CORPORATE IDIOTS DON’T HAVE A CLUE!
Changed my electric plan without notice. Bill went up $30 more.
Yall are crooks. There is no excuse to charge so much for electricity. Can’t wait till we can get alternatives.
Customer service left me on hold for over and hour. They were rude on the phone and started arguing with me about something other then what I had called about and refused to answer my questions. I asked for a manager and was put on hold and never got anyone to talk to me. Horrible company!!!!!
I Installed solar panels, but APS still manages to charge me like I didn’t.
Terrible service. The on-line system doesn’t work and you cannot get anyone to answer the phone..HOURS waiting.done. Going in person. Used to be OK now horrible… and NO CHOICE.. if there was another choice I would pick it.
They are charging me for days in which I was away on vacation. You can’t charge me for energy I didn’t use. That’s illegal.
this company such a horrible i never seen before my bill for the whole year is about $ 75 to 80 but in summer $200 or more then i try to call why this but no positive help since long time
Worst company ever. Raise my rates and reduce the assistance. I keep having power surges that destroy my property but they dont care.
Very difficult to retrieve information from their website.Needed a copy of a statement and was unable to bring it up. Website does not provide a phone number or email address for contacting APS
The service is so bad, I might never buy another house in APS service zone. There are the worst service provider I have ever dealt with.
Stole my 200$ deposit is telling me I never had a deposit down on the account crooks
Terrible customer service skills trying to turn on services in my name send them all the paperwork they need it and somehow someway a person that I didn’t even know or have no acquaintance with put me down as a reference and owe them $800 and I have to pay someone else’s bill to even get started services in my name
Horrible company, it is a monopoly and consumer protection should look at their actions, they have gone wild in putting their customers through hell, my service got disconnected since I did not pay the $600 deposit they require , my monthly …
check lost in their system – payment sent 10 days before due and just received delinquent notice and threaten to shut off power ** of course you can not reach anyone and when looking on line – the payment had been received – strictly a classless bunch – bb
Been trying to get new service in rutal area of Tonopah, AZ for four months now ….. Permits and buildings have been completed, but can’t be used because no electric to property ….. The electric is only about 300 – 400 foot away ….. …
TERRIBLE electric company. If you have the option to go with a different provider, take that route. Don’t waste your time with APS.
APS bent me over and gave it to me good. I couldn’t do anything about it. They have complete control over us and help elect shady politicians who help APS stay in power.
Prolonged outages in the summer heat. Nobody wants APS, we all want SRP.
Double charging! Paid bill and got a notice that no bill was paid and a shut off notice ? Statement says no bill paid? This has happened multiple times, double charging!!!!!
I made a payment arrement but I didn’t keep up with it so they shut my electric off so I made a 400 hundred dollar and a 500 hundred payment but they still didn’t want to turn it back on one lady from the credit department said they will …
Used less electricity than last year and my bill is $100 more!! What is going on?! Isn’t there another company we can use in Phoenix? Can’t afford what they are charging!
When I was a home owner, APS switched their whole internal system, didn’t receive a bill for almost a year. When I would call to ask I would be told that a Bill is a courtesy. I paid every month what I had been paying. When they finished …
There service is OK,better than it used to be with outages,but prices are too high!! Also there paper bills have been arriving 3 or 4 days before they are do!! Almost like they want you to pay Late!!!!!
My bill is 505 that is absolutely insane, highest price in a summer ever in az, nothing has changed about my house. This is robbery straight up
When you have a 1.3 star rating and a MONOPOLY you know it’s time to de-regulate energy. If you have competitors service goes to hell.
3 year “customer”, of course there’s no other option… I thought they called that a monopoly?
I have had nothing but trouble from this poorly run electric company & I have little children in my home and they cut my power off, the Bill was paid & going on over 3 hours for the greedy company to turn my power back on especially for …
I don’t have a choice, I have to do business with them. Given this fact, I don’t appreciate that they “sponsor” events and waste the money I am forced to pay. Who needs to advertise when they have a monopoly? Lower our rates and stop throwing money around like it is 2005.
No stars what so ever, they associate random people with the apartment you lease from a new apartment complex so they can try to force you to pay bills of old tennants. Filing a class action if anyone is interested.
Storm damage caused a dangerous situation for my raised power line. APS was there in less than twenty minutes, in the middle of the night, and they were so helpful and kind! Thank you!
Monopoly that doesn’t care about its customers, their wellbeing, or their ability to pay outrageous rates. Want someone other than APS? Move out of Arizona.
Worst Company Ever SRP Should Take Over Honestly Charging Outrageous Amounts For A Light Bill Monthly. Plus Customer Service Is Worse Than 2 Year Old Temper Tantrum
Very bad in phone system waiting for answer more than 2 hour on the phone when it says we will call you back in 10 to 15 minutes I will also attached screen shot for phone call time still no answer
At 11:30 pm, on 3-13-19, a crew of approx. 8-10 guys and 2 utilitytrucks and 1 pick up truck were parked in front of my mothers senior apartment building, obviously NOT WORKING, just congregating, were very loud speaking and foul language and un professional.very inconsiderate of the residents at “lofts at Mckinley!
Overpriced and takes advantage of their customers due to their monopoly
I wouldn’t even give the horrible representative a negative star! Experiencing problems with my account and the lady has the nerve to say “OH MY GOD” like i was a problem to her day. Excuse me but last time I checked, I AM A CUSTOMER WHO …
APS charges a deposit. What electric company does that? I went from SRP at my last place and they didn’t charge a single dollar for one.
I bought a new HVAC system and thought I would qualify for some sort of rebate since everyone that I’ve known that has purchased one has always told me make sure I call for the rebate. Called this morning and found out that unless the …
Every time I have pay my Overpriced, Expesive Utility bill online or over the phone I am being charge a 2 to 5 dollar 3rd party service fee for this rediculous B.S. Rip off Utility. I never had these issues with SRP. SRP had way more …
Called and the lady said she didn’t know why we have a power outage. She said we are having a storm but it is a clear day. Then she said they were working hard on it but ask how if the light just went out? She didn’t know anything about it. Not helpful at all
Be careful with the payment plan. It’s a Ponzi scheme. Customer services needs work! Simple don’t waste your time!
I have never experienced the amount of outages with any other company… I think you guys need to go back to the basics and learn a little about redundancy. Clearly you don’t invest profits into the infrastructure.
Electricity to run AC in AZ is alot due to temperatures, if you look at national average of price we are below it. So we do pay less than half the country. Yes expensive but not the most expensive.
APS figure I have to put down 399.00 deposit and they well add it to my first month bill. I’m worried about my first month bill because I’m already in the hole of 399.00 plus my new bill.
I was told that they had to move my lines to stop the power outages I was having every time we had thunderstorm. People from the cable, APS, and gas companies to mark up my backyard with paint. Nobody called to let me know they were …
Thieves. I moved to the west valley and saw my bill more than double for the exact same amount of square feet. $400.00 bills are ridiculous. I paid about $180-$200 with SRP. What a joke.
Bill is very high compared to east coast electricity provider. need some competitive provider. Its not because of the season but the bill structure itself. Other than actual usage there are lot of charges.
Charged me over $240 for less than a week of service and then tried to blame it on the apartment complex where I lived…kept my $250 deposit and they are still trying to charge me $5 even though nobody was living in the apartment since 6 …
This company is so sketchy I am only 23 and have a 1 bedroom apartment and I’m paying almost $200 a month for nothing I am barely home and only keep the light that I need on. I don’t own a tv or any electronics besides my phone. ? Explain.
ABOMINABLE ‘service.’ I’ve been waiting 3 hours for a return call after futile attempts to reach a human by phone. Spent an hour last night trying to get into my account online. Impossible. I just want to pay my bill.
They think I’ll be okay with all my food and filet minion stored on my fridge? I spend over 60 bucks on that meat and there is at least over 200 bucks in groceries in my fridge. I just went food shopping the other day.
Aps charges outrageous rates and has no regard for their customers. They spend millions of dollars to try to block and unincentive solar energy here in Arizona. Just another consumer of big oil companies raping customers for profit.
The CEO Brandt gets paid over $11,000,000 ….that’s right, over $11MILLION….a year while we can’t use our stove and AC at the same time or we’re charged up the yazoo. Thieves with a monopoly. Allow some free enterprise competition in their area and it would be a different story!
And I thought I was the Joker
Can’t get new service started from Nevada because they don’t know legal address and won’t send service man to figure it out. ” when you get there look at the …
On January 30, 2013, I received an online bill from the Arizona Public Service Company ( owned by Pinnacle West Capital). Attached were two messages; a ‘Newsletter’ and “Important Message About Your Bill.”The Newsletter touts the usual …
APS has denied service to a new Tennent after the Tennent abandoned my property saying the new Tennent has to pay off somebody else debt .. I have had a home invasion last nite they took all of the new tenants T.V.S clothes plates movies …
Worse service ever, made my payment on time somehow someone along the way lost it, or what they said was a “glitch”, got hit with additional fees and now my first payment somehow was lost and now I have to pay again so I basically gave away …
Customer service, hungup on me when I requested to file a complaint about the poor return to service. ApS has had several power outages effecting a small area within downtown Phoenix and refuses to provide adequate infrastructure to …
Trying to add a new debit card to autopay my bill and there is no way APS’ antiquated system will let me in. Tells me my email addresses aren’t available. No, they aren’t, because I registered them with APS years ago. My gosh, APS, hire someone on your IT team with a “CLUE”.
Terrible app. Not compatible with all phones
Zero stars. Fees on bill need to be explained. When fees are over $200 and Power usage is not even $200? What the heck? APS is awful. We do not have a choice in our power company. Shame on you APS.
Horrible company! Charges for power we didn’t even use! My bill went from 296 to over 700 for no reason at all. Also, had to endure several power outages and didn’t even get a credit for the inconvenience.
Hi yes I tried. The e3 application. I reached out on. Aps FB messenger. And they told. Me on September 5 I would be able to move my bill to next month as long as I made weekly payments .I also called for the status on my application. And …
This review may not make a difference but it gives me the opportunity to express my thoughts. I have heard about the billing with APS of how high they are but now I am experiencing it and want a rip off. I have no other choice but to have …
APS is 100% the worst most greedy company. Their call centers suck, not saying it’s any of the people who work at those center’s faults, but APS sucks. All energy companies are the worst but APS still manages to out worse them all.
Absolutely insane wait times trying to get a hold of a living human being. Good luck trying to contact them!! 2 hours+ on average! Simple question that needed answering that would have taken all of 5 minutes. Either they don’t hire enough …
I would give 0 stars but won’t let you. This guys just try to screw you left and right, I got solar to fight their high prices but now they want to charge me the same as when I didn’t have solar at all. No matter when you try to call them …
Worst electric company. Take my 15 dollars for a return payment when you never attempt to take the damn money out. My bank has no record of any damn attempt. I change bank accounts triple check my bank account information when I put it in and APS doesn’t bother to try taking it out.
I have been having trouble. Getting ahold. Of someone to help me with my bill i applied for e3 low income by mail and. I emailed my application. Now that aps has hiked yp prices my bill is 400 plus.i dont want to get disconnect. Can someone help me in making payments please .
Been without power now for 3 hours. Person on the phone said could be 2 hours but most of the time 15 minutes. Its now 90 degrees in my apartment and I’m going to have to take my family to a motel as aps is now closed and offer no assistance. Thank you aps for your great service.
They said I used more electric the month of December than I ever use even in summer with both air conditioners going. The month before was 60 dollars and December was 200! Nothing changed and they will not budge.
Yes , absolutely inane company – got locked out the first attempt of log in. There should be a negative start rating…APS are fat cats to 9th degree in an oligopoly. Thinking that accessing your electricity usage is a matter of national …
new business trying to start my power. terrible customer service, terrible website design that doesnt work like they say it will. on hold for a ridiculous amount of time, you don’t have enough money to pay people to answer phone calls? …
I recently moved from Houston where I paid around $40 in electricity for a two bedroom apartment. Down here in Phoenix not only was I charged $200 for a down payment with excellent credit which I find ludicrous, my apartment only have a Tv …
I didn’t have the option for 0 star. But this is the worst company, no easy payments and for only 77¢ they disconnected my service. Too bad i don’t have other option to get my service. But for now I have to stay. …
Lamentable. Unable to report power outage through APS’s crappy online report system. Unable to contact a human (assuming any work there). Robot answering voice tells me “APS is fixing all the problems” and then hangs up. I called again and …
I just had my electricity shut off today after some mishaps with my bills. I called earlier today expecting nothing but your typical garbage call center customer service. Long story short, I talked to a few ladies but every single one was …
Scheduled new services to start a week in advance, even called to verify there was nothing else i needed to do on my end was reassureed my power would be turned on friday.. So that weekend we move in here it is monday still no power. Im …
Regret moving into aps territory. Rates are sky high. Averaging about 850kwh per month. I divide my bill amount by my kWh and have been averaging .18 cents per kWh . I go on website and compare other plans and simulator says this is the …
Office is not open to public. Aps has terrible phone customer support. Be prepared to pay high security deposit, non refundable transfer fees. BTW they don’t plan on giving you deposit after 24 months. Oh and they charge extra using a credit card.
Horrible horrible horrible!! That’s all that I can say .. I wish that there was a below zero rating … so I called three days ago to get my electricity set up in my new home for it all scheduled and set up with nothing being said besides …
I accidentally paid my mortgage payment to APS on my banks e-check system. I have been trying to get the funds back, but so far all I have receive is a lot of excuccses on why they can not return my payment. I really need that money back. 3 weeks is to long to wait…..still no returned money.
If I could give no stars I would. I learned the power was turned off at the town home I own in Scottsdale without my knowledge. I am trying to sell this property and have invested a large sum of money to get it presentable to the buying …
I am a solar rate customer.
Since I’m grandfathered, which means my solar rate should not increase.
I don’t appreciate that the Delivery Service Charge was increased …
55% of my bill is fees. They charge me $8.48 a month for the privilege of tracking how much electricity I use, reading how much I use, and then billing me for it. Avoid renting or buying a house in APS territory if you can. SRP is far superior.
Scammers
I don’t understand why they charge $5 for the “convenience” of using a charge/debit card. EVERYONE accepts those without charging extra. So I have to connect my …
crooked company and they know they’ve got you because there is no other provider for my county so they jack up there rates as soon as it gets hot. they read my meter wrong 3 months in a row then hit me with a $600.00 dollar bill for 3 …
I just got off the phone with a WONDERFUL representative named Tracy. She analyzed my bills and figured on saving me over $350 a year. She was professional, courteous, intelligent, and extremely helpful. I asked if I could leave her a good …
Never sends a first warning about shutoff. Just a final warning day of shutoff. Rates are astronomical. Terrible customer support who doesnt care that they are destroying lives. Also they are now murderers. This Monopoly needs to be broken …
This utility company is full of cringy idiots. It’s been over 21 days since I requested my deposit back. Still have yet to get my reperations from their lousy non efficient service. Their customer service line hung up on me because I called …
They continue to change rate plans and increase rates. This year I will be paying the highest bill ever thanks to their shady business practices. This is after i bought a VS Pool Pump and got my $100 rebate. Their incentive for saving electricity is to pay them more money.
My grandmother been with APS FOR ALMOST 50 years of her life. Does complained about the service. Just 3month they offered a new deal, since we were on a old plan. To get to my complain, we lost 226, and Steve did do everything to help …
I wish I could give them 1/2 a star. Just moved, I don’t have a choice of electric companies in my area, and because they have two separate accounts for the deposit AND your regular bill, WE get charged because it was on the “incorrect” …
This situation with the “new and improved” customer service call center is appalling. I really want to go postal on these a$$#Olz. I have two accounts, one residential and one commercial – at the same address but different units with …
Worst company ever. Their online account setup wouldn’t work so I had to pay more in person. This costed me hundreds of dollars over the years. Also I can’t pay my bill online so I have to go to Walmart every time to pay my bill because their online portal blows. Prices are crazy high. Avoid at all costs.
Instead of contacting you they just keep adding late fees at $60 per month by mail… Ya I forgot, but a courtesy call would have been nice before they charged me.
Just a classic example of a monopoly gauging its customers. They raise rates for no reason what-so-ever. My electric bill has gone up about 60% in the last 3 years. My usage is flat. It’s just APS playing with ‘peak times’ and rates. …
We went camping for four days. I was eager to compare those days’ usage on my bill to days when everyone is home. It was exactly the same!! How can that be? Then we went camping again. I checked again. Again, on the bar graph of kilowatt usage broke down by days – it showed no difference! What’s up APS.
Here is the problems to fix APS: 1. Exorbitant electricity rates(Its time to deregulate and have some healthy competition) 2. Every time you call, the message states “we are receiving high call volume,” and attempts to force you to use the …
Just try and figure out your bill and how you might save money, its pretty clear this company is a legally sanctioned form of highway robbery. Especially since their plan selector “tool” turned out to be another finely crafted way to scam you – just like the billing structure itself. They should be put in jail.
Tried calling with a question about my account (that I couldn’t resolve via the website) and just a horrible experience. Have been trying to get through for days, and no matter when I call, I get a message saying they’re experiencing …
APS is the WORST company I have ever been froced to tolerate. I was just told that my bill went for 80 to 300 and that there is nothing wrong. I live in a 700sf apt that the thermostat is set at 80! Are you kidding me! Our country Needs to …
Such a scam company. Also they dont have back up electricity in case of a storm or something. They’re not prepared. Try to over charge us and then they can’t be there for us ? Literally every time some kind of storm happens they take like 10 hours to get it back on. Ridiculous…
disgusting company, rates increase to pad their pockets, and we have NO OTHER CHOICE for electric company. I moved to a smaller house last year, and nothing else changed, however, my bill is about $150 more a month than the previous year. …
Theyre kinda like a mafia, pay what you owe and theyll leave you alone. But if you dont it comes with alot of bs. Never sent a bill so my power got cut off computerized, paid then had to call 4x to keep asking why my power was off only to …
APS is the WORST company I have ever been froced to tolerate. I was just told that my bill went for 143 to 300 and that there is nothing wrong. I live in a house that the thermostat is set at 80! Are you kidding me! Our country Needs to get …
APS has failed to invest in necessary equipment upgrades for years. Now our power lines go down when a breeze blows. Customers in low income neighborhoods suffer power outages for hours or days while residents in million dollar …
Have been on Hold for an HOUR. Poor Poor customer service. The company sends a letter telling you that your plan is changing. Then you try to figure the new plan out and you can not even talk to some one. They are just hoping you will not …
APS customer service is the WORST. My mother is handicapped and cannot get out to pay in person. Somehow, she got her routing number incorrect online and they kept returning her payments even though they gave her a confirmation number. …
1st bill 305 and they took it twice in 7 days from my account. If wasn’t a monopoly wouldn’t do biz with them. Told me 15 plus days to refund and then told me I owe 509 more on top of double charge for 1 month residential service 15 years …
I cannot belive they charge their customers a deposit for late payments. They offered to spread the deposit over 3 months but are still adding a late fee on top of the deposit and the bill is not due yet.Never received a letter or email …
I called in yesterday to set up a payment arrangement. Something I’ve been doing with APS for 3 years now, only to be told they can’t set it up because I didn’t pay a couple bucks and I broke the agreement so I can’t set up another …
Absolutely horrible company, electric bills skyrocketed even as the summer months cooled down and we down shifted electric usage on the “saver” plan. Customer service was equally horrible, unable to give us a rationale or explanation for the increase in price or fluctuation in price with improved usage.
I am beyond annoyed with this company. I requested for my power to be disconnected a month ago, and it is still on! They keep telling me that it’s no fault of APS, it’s my fault. I have now spoken with 2 supervisors, and 3 call center reps, …
With a global pandemic and everyone self quarantining why isn’t APS removing prime charges or lessening the cost as they do during holidays. Even if it was only 1 to 2 days a week, that would help a great many people. Delayed billing is a …
This is the worse electric company and I sure wish I had a choice on who offers me electricity! My usage decreased and my bill went down $30. In one month it increases by so little and it went up $40!!! And they tell you to go paperless, …
NO STARS!! The only reason they got one is so the POST light would come on. I went to pay my bill of $319 dollars online and they are refusing my payment. Trying to charge me and additional $464 on my house and God only knows how much extra …
I called into APS in the hopes someone could explain to me how the demand charges for on peak usage were calculated in my monthly bill. I met a wall of resistance and ignorance. They either claimed those calculations were not possible to …
Terrible company and awful customer service!
I am new in APS territory. I tried to go to auto payment to pay my first electric bill and managed to set my bank account in their website. I entered exactly …
Throughout the entirety of 2017 APS had not supplied my work area with electricity. They still happily billed me for someone else’s, however, to the tune of nearly $1200. After repeatedly reporting that I was being billed for electric I …
This is the worst company ever. They have so much money invested into politicians pockets that they are able to screw all there customers legally.
I was billed a deposit because I paid more than 12 days past the due date. I …
The customer service is HORRIBLE! I had to call twice just pay my bill because for some reason my account was locked to ” cash only ” and the locations where they tell you to go don’t work. The first person I spoke to didn’t do much of …
I have lived in my apartment for 3 yrs long story short APS said they had a meter mixed up for over a year and I was paying for the wrong meter so now I have to pay $1,500 because my electricity usage was higher throughout the year then …
I was in my home for 1 month and received a disconnect for a past due bill on the 7th of the month. The notice threatened to turn off services the following day. I had never even received a bill in the first place. I paid the deposit and …
I can see this is going to be a long ride. I want to get out fast its been 15 days and my 1st bill is $178.00
Because I have bad credit and after all these reviews I read I’m not liking it…
**UPDATE: I have changed this review from ZERO stars to THREE. That is an average grade in my book. After waiting 2 hours on the phone and being disconnected once, I finally was connected with a representative. She helped us figure out …
Lousy company….power goes out every time the wind blows or it rains hard. Bill is chock full of extra fees. I’ve been a regular customer for over 10 years now, never a late payment….got home this evening (Friday) and found a notice …
Terrible customer service. Requested several call backs and nothing happened. Waited for 1 hour for a customer service rep to answer the call and that lady had the shittiest attitude I’ve ever encountered. I simply asked why APS charged me …
APS is possibly the worst company I’ve ever dealt with. It’s next to impossible to pay your bill online, and when you try to call, be prepared to spend all day on hold or all day waiting for a callback. Also, I was told that if you are late …
Was gone for a week in July and they still charged me for “high usage” within those days. They say it’s within 97% accuracy but I don’t know how that can be if they recorded higher energy use for days I wasn’t there, I doubt any of my …
Absolutely a pain in the ass to deal with. I canceled my service back and October and was supposed to receive a final bill. I gave them the forwarding address to send this final bill to. I never received said bill and I called once or twice …
APS refunded me $0.44 extra than what they owed me after I closed my account. I was just informed over the phone that my account will be sent to collections and my credit will be dinged if I don’t pay the $0.44. It wouldn’t be a big deal …
According to a representative, when we had purchased our home they were transitioning software companies so they didn’t charge us a deposit given our good history with them. When we were a couple weeks delinquent with our bill since it was …
I give them Zero stars. They are corrupt and should be abolished. We need more competition in energy services. I just moved here from WA (temporary stay). They would not waive my Deposit even after having perfect history in WA. Also the …
I’ve already written a review a couple of days ago and wouldn’t you know I can’t find it. Google should make it possible to give negative stars because APS is not even worthy of zero or one star. Three separate times they sent my bill to …
By far the worst power company we have ever experience! Their rates are outrageous! We have darn near lost our home because our power bill was over $400 for the month of December, nearly $400 for January, over $300 or February and now we …
Had a security guard posted at a residential address to protect their crane truck. Workers did almost nothing. At least they came to my door and asked me to move my vehicle.
Worst utility company I have ever worked with in my life. The customer service is terrible. They are not willing to help you with billing. We were less than 30 days late on 1 payment and were assessed a $600 deposit penalty resulting in …
Moved in to an apartment complex that I thought was taking care of power included in the rent. After moving I got a call from here saying I owe $712 in late fees after only 4 months. No calls, texts, or emails beforehand and can’t reach anyone to speak about it.
THIS IS THIS WORST COMPANY I’VE EVER DEALT WITH I SWEAR TO GOD!!
Updated – …
We lost power. I submitted an issue online — got a call 5 minutes later. Electrician came out an hour later and fixed the issue. 110 degrees outside. Thank you APS!
Horrific service. Hidden fees and extremely inconvenient bill pay requirements. Would recommend avoiding if at all possible.
Worst part of YumaAZ. Thess people are bunch of crooks. I work during peak hours plus I have solar and I’m still getting billed a high monthly charge. This is crazy.
Dear APS:
Thank you for charging me for having an account with you, for reading my meter, …
They will steal your money if you don’t pay attention to your meter and they will not prorate you for it. For the electricity you don’t use they’re charging my house top dollars like if someone’s living there and the house is empty
Have had a credit with APS for over 6 months and have since discounted service as of the 31st at one point I had a 1200 dollar credit with them and when I shut my service off they are giving me the run around about returning the last of my money. Would not trust this company with a single extra penny ever again
This company has extreme PII POLICIES and security around there systems. I do not you will ever have a an issue of personal information ever being breached or exposed. And they have gone through extreme investments to keep the kilowatt an hour rate as low as possible! No matter what people think this is a very competent run utility!
On my latest bill, I counted 14 different hidden fees. 14! The other utility provider SRP, has transparent and ethical billing of the energy charge plus one additional flat service fee of $20/month. Not APS. They have your energy charge (at …
We had a very different experience with APS. We live in a severely flooded area in northern Arizona and a large wave cascaded over our transformer. Not only was the phone rep. in Phoenix excellent, but an APS field rep. (Biscuit) …
Spoke to a representative by the name of Chris and it was the most condescending, unhelpful conversation I’ve had with anyone today. There was no help, when asked a question, there was dead air for 5 to 7 minutes. No small talk or walking …
Charged a random $250 deposit on my most recent bill, called to ask about it but I was told I would only be credited the $250 to my account as getting a refund check would take over a month. Don’t take my money and then make me jump through hoops to get it back.
Our 220 power went out today in Skull Valley. Once we figured out that the 110 was working and the 220 wasn’t, we called APS and within an hour they had two lineman there who fixed the problem. Great service!!
This is insane. Cancelled my service on Feb 1. JUST got a letter on June 22 from APS that was dated May 22nd that I owed $21 and their sending to collections. Never got ONE email or phone call. The post office never forwarded it to my new …
If I could I would give ZERO STARS I moved about 3 months ago , I called in mentioned I was moving to transfer my service to my new apartment . oh well I come to find out I’m being charged $140 a month extra for my old apartment mind you no …
I left a harsh review ( which I am now deleting my previous comment ) because I had so much trouble getting through to them and a deadline to resolve it. Eventually they did call me back and we did resolve it initially I gave them a one …
Somehow my billing address was changed with them and I have been trying to get it corrected for several months. I have spoken to numerous people but they just won’t correct the problem. One agent even took an attitude with me when I called. …
Horrible, thieving, monopolizing company with shady billing & hidden charges galore.If you’re an Arizona residential consumer, I’d recommend you file a consumer complaint with the AZ Attorney General, as I have – APS is racking them up. The more the merrier!
i have recently had some financial hardships (for months) and they have been working with me and put me on a reasonable payment plan for my back due balances. i made a promise to pay for the 25th and i still didnt have it yesterday and they …