A full service recycling and trash removal company in Grand Rapids and West Michigan offering residential, commercial and industrial disposal services. See more
Cleaner and much more well kept up than I’ve come to expect from storage units – it’s easy to get in and out, the service is fast and friendly, and the climate control is superb! …
Have been a customer for quite a few years now and have never had a problem. Love the large recycling carts! Customer service is prompt and friendly (thank you, Samantha!).
I called this morning to just get a quote and 5 minutes later I had my service ordered, a delivery date set, and auto pay set up! Heidi is the best!! Thanks for all your help!!
Everyone in the office, especially Amanda, is always polite, professional and VERY helpful !!! I very much appreciate their business model and how they treat me as a valued customer !! 🙂
There are so many great things about this company. The service representatives are fantastic and always friendly. The pickups are always on time. And to start and stop services is a breeze. I really recommend using this company within Grand Rapids!!!
Eunice was extremely helpful when I called to order my services. I had a bad experience with this company in the past and came in expecting the worst. She did a great job changing my mind. Quick and easy transaction.
Jennifer G. answered all my questions and set us up for service. I wondered about switching to EverKept because all of the neighbors use their service. I am pleased with how easily I can reach customer service. The transparency of fees is refreshing!
I called to setup my trash recycling service and had a ton of questions. I spoke to Robyn and she was extremely patient and knowledgeable. Thank you Robyn!
I honestly wish the utility companies I spoke to earlier that day had the same training and patience.
For six weeks since our trash day was changed by the company, we have put out our recycling every week (the night before). Each time we call the company representative indicates that it wasn’t out (which isn’t true) or we have the wrong …
We’ve used their residential trash and yard waste removal services for several years and have been satisfied. They are a good value and they do a good job.
Switching over to Everkept! Customer service is amazing! This already been a more pleasant experience than years with our previous provider…no run around, standard rates, easy set-up, friendly and helpful. I wish I had switched years ago!
Esther was my customer service specialist and she was fenomenal. The service this company provide is of good quality and their costumer service matches it well. 100% Recommended
I can’t say enough about Arrowaste! Recently I had surgery and had assistance cleaning out my basement. There was a massive load of bulky items that had been removed from the basement and set at the curb. Rolls of carpet, dining chairs, …
I’ve been trying to fix problems with paying my bill online for over 6 months finally today I spoke with dawn and she got it done she is awesome and succeeded where others could not thank you so much dawn for your hard work my life is easier now I don’t have to call in to pay my bill anymore❤️❤️❤️❤️❤️
Consistently won’t pick up trash or recycling or just both. I had to call them at least once a month for any number of things, I finally cancelled my service after a year of having to work to get my trash picked up, and two weeks later …
Better prices than I was paying and starting my new service with Everkept was easy. Ask for Ashley Santos when you sign up and you will not be disappointed!
We’ve been using EverKept for years and have been very happy with their rates and service. Their office staff is very helpful and professional as well, they have always accommodated our special requests. Amanda was especially helpful!
Moving into a new home and needed to set up services, Heidi was very quick to respond and answer all of our questions and get everything set up quickly.
Great customer service!!! Our parents are snow birds and we were supposed to keep the account up to date. We missed a payment on accident, called and they came back the next day. The person on the phone was understanding and helpful. Thank you!
We have had nothing but great service with Everkept for our trash pick up each week for many years. The service has been reliable and with no issue ever. We had few other trash companies before and I could not say the same about them. Keep up the great work, Everkept!!!
I don’t use their service but due to the snow one of the trucks slid and caused damage to our yard when they picked up the neighbors containers. After contacting customer service they sent someone out the next day and fixed the damage.
The drivers are always prompt, courteous and go out of their way to be neat. I missed a pick up and kindly a truck was sent back the next day. Customer service is kind and helpful. Great company.
Chad
This is a very top notch facility. Very friendly people. They offer enclosed trailers to move your goods into a climate control storage building. Would recommend this storage facility to anyone.
Ever since we have started service we couldn’t be happier. Mike our trash driver is awesome. Whenever we have extra trash outside our cart he always makes sure to get it. Keep up the good work EverKept!
We have used EverKept for years, we recently moved and they were the only service I even contacted about service at our new house. Every time I have to call the office, the ladies that answer the phones are very helpful and always very …
I received great service from Heidi, with EverKept, this afternoon. She is very personable with a nice smile, able to answer all my questions, an asset to the company as the front-line-person to first greet people walking thru the front entrance of their place of business.
Thank you, Heidi
I’ve been using Everkept for almost two years now and they have always helped me out with friendly service! In fact, my last call was about having to update my payment method and they were extremely helpful. Customer Service Rep. Eunice was …
After the high winds blew over my containers the gentleman working got out and picked up the bags of garbage and recycling. Thank you so much for doing so.Great service
We used Everkept Self Storage for a couple of months for my college age daughter who was in between apartments. They had competitive prices and were very helpful as we were comparing options. The office staff were always friendly. We …
I highly recommend Everkept Disposal for their trash and recycle service. Their customer service is top notch and their drivers are professional and thorough. We’ve never been unhappy with the service. And their rates are the lowest we’ve found, as well! Thank you, Everkept, for running a great customer-centered business!
Super great customer service! Love Amanda. She always returns my calls and is very friendly. Also, really like the storage facilities. Clean and temperature control. Trash and recycling services are top notch and reasonable in price. Would recommend to anyone!
We had some extra garbage to pick up the next day after they just came and picked up our garbage the day before…they replaced our smelly dirty cans for brand new ones. What I appreciated about this was I didn’t have to ask them to they …
I recently called to set up trash service and worked with Heidi Stoub. She was polite, friendly, and made the process of establishing a service with them easy and stress free. Great customer service!!
Their pickup service is great, but I’ve been trying for over 2 years to receive monthly invoices and have gotten them only once. Their billing service is inept.
Quote form to have those contact you is desperately old school. There are other trash companies who have the pricing online without contact from a sales person. I will go with those other companies who have the ease of customers in mind.
Great service! Eunice was extremely helpful when I called to request their services. Their prices are affordable and service is prompt. They even offer a text alert system to notify you what day recycling pick is! Thanks again Eunice!
Everkept has an amazing facility for storage of personal belongings, which for us, were there for 9 months during the winter, spring, summer and into the fall. The climate control, and cleanliness of space, was a must, and their friendly …
Longtime user of their Garbage, Recycle, and Yard Waste Services. There storage staff was super friendly, fast, and very helpful. I never ended up using the facility as I decided not to sell my home, but the checkout process was super easy. Would definitely recommend.
Great customer service and great prices! Went the extra mile to replace a bin for me after moving in to my new house! I’ve been working with Heidi and she’s always very quick to respond to my questions! Thank you!
I called today to get services established for my new home. Heidi was super helpful, signing up was quick and easy, and she answered all of my questions. So glad there is a local service with affordable prices and friendly staff – thanks again Heidi!
After recently moving to the area from out of state, we talked with a few disposal service providers and had the best experience with EverKept (and most competitive pricing). Heidi was super friendly and helpful in walking me through our options and what to expect!
Heidi made it so easy to get my service up and running. She was so sweet and knew exactly what I needed. I was a customer at another location before, and we’ve always loved our EverKept people! Thank you!
Great local business with competitive prices. The pick up guy’s for trash and recycling were almost always right on time and the company is very considerate of their customers. The best choice for trash and recycling!
Such great service! Rachael answered all my questions that I had, and even offered great storage options for my real estate clients! I highly recommend.
Service is horrible and General Manager Russ would rather terminate your service than provide you with a decent service. We are a business and he refused to help in any way shape or form when the issue was HIS drivers not picking up for weeks at a time.
Everkept Disposal provides great service. They are reliable and the office staff is very helpful and responsive. I would recommend this company to anyone!
This company has been awesome! Great drivers, great service. We recommend them 100%! Sara, in the office, was super helpful. They always go the extra mile when you call with any questions.
They have been awesome to work with until recently. The past three week our company’s recycling has not been picked up. I have called to have their customer service says it will be picked up the next day, to still having our recyclables …
I spent awhile researching different trash disposal companies in my area and I’m glad I went with Everkept. I enjoy the direct pay option and the customer service is great, Karen K was very helpful!
I didnt have a choice to go with them I was with everkept and they bought them out. Not happy so far a lot of people are out of work right now and they don’t seem to care or want to help. I asked if I could pay half my bill this month and …
Wonderful service! My mom recently signed up and when I called to help with the process I spoke with Rachael and was so impressed with her friendly customer service! Super friendly and helpful!
This team is the best!! Everyone in the office and out in the field rocks. I have been a customer for many years and have never had anything but positive experiences. Working with a local company makes a huge difference. I highly recommend working with them!!!
We have had very good service, just disappointed we have to pay 4 months ahead in order to have a vacation hold on pickup so when we get back the pre pay will go toward our next 4 months. Just doesn’t seem right that we have to give them $ for a service we aren’t using until we get back
We needed a clean, secure and climate controlled storage facility for our boxed up possessions while our new home was being constructed. Everkept Self-Storage absolutely fit our needs and exceeded our expectations! Having visited the …
We are so thankful that Arrowaste was willing to donate a dumpster as a prop for “The Toymaker: An Easter Story” performed by the HIS Dance Academy Ensemble. They were so kind and generous to help make our production feel realistic!
We left after using them for the past six years time and again drivers didn’t come by and pick things up when we called about it driver said the cans weren’t out, they were. After we cancelled with them they never even asked us why.
Love the company! They are very easy to work with and do their best to keep their customers satisfied! We have been with ever kept now for about 6 years and wouldn’t trade it!
We love Everkept! Their Customer service team is friendly, helpful and goes above the standard. They even picked up our late trash when we were in a bind! Love this company!
Great customer service! So glad I switched over to EverKept. Heidi S. assisted with all my questions and getting set up with multiple services the company offers. Thank you!
What a great company, always on time, nice looking work trucks and never any hassles.
We want to thank Randy for leaving us such a nice Christmas card. …
The unit was temperature controlled which is great for the summer months! Amanda and all the staff were so kind a professional throughout. Wouldn’t store my things anywhere else!
Paid $60 dollars for schedule trash pick up. Place it out, they never picked up. Call next business day and they say I missed them. Guess who had to pay another payment for them to come out and the trash is still out in the drive. But at …
Heidi S. was very helpful in setting up new trash service for me. She answered all of my questions and worked to find the best fit for my needs. You were by far the least expensive for the service that I need. I look forward to many years as an EverKept customer.
Everkept provides good and timely service at the right price. Their customer service staff is very helpful and always a pleasure to deal with. Best company in town!
We’ve been with Everkept for several years and have been thrilled with the service. Karen in the office is very friendly and super helpful. Highly recommend them!
EverKept was very prompt and very helpful in setting up my trash, recycling and yard waste pick up. Jennifer G. was very friendly and helpful! Also, their prices were better than the other local services.
Fantastic Service! I dealt with a lovely girl, Amanda. Anything I needed she was there to help and make it easier! Good customer service is hard to come by!!
I received the initial quote a few weeks ago. The person i talked to was very helpful and answered all my questions. I decided i needed to start service sooner than I planned. Karen k helped answers additional questions and get my service all set up!
I highly recommend Everkept disposal! I have called them a handful of times and their customer service representatives could not be more friendly and helpful — it is a consistently fantastic customer experience! (and I am not just saying that) Talked with Esther this last time and she was wonderful 🙂
Called about a problem twice said they would return my call never did!!!!! Did come and pick up boxes that they dumped on my curb!!!!
****no called again. Promised call back. No one ever called back. Ask for manager. Nothing. Had to take care of it my self. 3 calls no response!!!!
More often than not my garbage is not picked up on the day it’s supposed to be. They didn’t pick up the recycling three weeks in a row, even when called on it and told me they would be putting in an order for pick up the following Monday! Never had this problem with waste management.
Heidi was awesome and got me set up the trash and recycle services in just a couple minutes. That’s so much better than the services that I needed to set up for an new home. Thanks
The building our company leases use their services and we have had such a great experience. They are a great company to have take care of your trash services. They have answered our questions about recycling and trash that has helped our company out a lot! Thanks for your service.
Great local company! We use them for trash, recycling, and yard waste. I’ve talked with Eunice a few times and she’s always friendly and helpful. The company we previously used did not have local customer service and the experience was a nightmare!
We changed to Everkept Disposal when we moved into the area. We have been very pleased with our service over the past 6 months. I have called to speak with customer service rep several times and have received wonderful customer service. We have not had any major problems with our service.
Used to be the service I recommended, but not anymore. Customer service gives you the run around when asking questions about your own account, and won’t follow up like they promise. 4 calls and 1 week later, and requests to talk to a …
Great customer service! We’ve had our bin destroyed multiple times and Everkept is always quick to have a new one delivered right away. I highly recommend using their service over other carriers in the area. Above and beyond service and quick response times.
Exceptional customer service and support. They even go above and beyond when we had special circumstances (just moved) and picked up extra waste and recycling.
I never have any problems so don’t ever need to call. They have always picked up on time. My service was originally Everkept and I guess Arrow waste bought them. But no issues with either.
Best price, best customer service. Jennifer was the only person from the half dozen disposal companies I contacted to follow up on the phone. Very friendly and easy to work with. Thank you!
Ever since they took over my prior service with Everkept my trash service has been terrible. Two weeks in a row I had to go out pick up the bags of trash the dumped on the ground and then had the trash strewn all over my drive and the …
This company is AWFUL. Within the first 3 weeks of having them, they forgot our trash on two pick-ups. For a family with two children in diapers & a house in the country, we were forced to keep our bags full of diapers in the house (due to …
I used to have Veteran’s Disposal and Arrowaste took over their accounts. It has been nothing but trash left in the road from the can, lazy service and double charges since they took over. After freezing my account for non-payment (I was …
I called to switch my trash over. Everkept has great customer service and i did not have to stay on the phone forever waiting to speak to someone Hayley tanner set up our account and was very informative and friendly.
I called Arrowaste and spoke with Elizabeth and she was attentive and ensured all my questions were answered completely. Companies like this need more staff like her!
Oops – we forgot to put our trash out this week & our bin was full, EverKept waived the extra pick up fee & sent a driver out !!!(when I called to explain the customer service gal was very nice also)Thank You EverKept for your great customer service skills!!! =)
Heidi was absolutely wonderful on the phone. I called on a Saturday to set up my new service and she seemed genuinely happy to help me out. Thank you Everkept for having customer service reps like her.
In the 2 years I had them my price went up 3 times and customer service is awful, when I called to cancel, they told me that I’ll be back but been 3 years and nope never going back. Go to a service that won’t overcharge and keep raising rates while not adding more services.
Amanda was very quick to email me a quote, and Heidi was very professional on the phone setting up my service. The can was delivered the very next morning!
Just set up trash and recycling service through EverKept. The prices were great. Heidi helped me set up my account and she was so helpful. Great customer service!
Arrowaste is one of our fantastic sponsors for the Brian Diemer Family of Races. We are so incredibly grateful to be able to partner with them. Thank you for helping us put on our event and keeping it clean. And thank you for all that you do!
We have used Everkept Self-Storage for over two years now. Clean, easy and excellent customer service. I have needed to stop by the office with questions a few times and they have always been friendly and helpful. Absolutely would recommend.
I spoke with the head of customer service shortly after 8:00am as they failed to p/u my trash.
I have been with EVER KEPT for 30 years with no problems, only GREAT SERVICE ! …
I saw that my container had blown over and the trash bags had spilled out, but I have a broken leg so I could not get out and pick them up. The team who picked up my trash today got out and pick it all up for me. I think this is above and …
I have had the same dumpster company (commercial) for almost 10 years. They were bought out by Arrowaste and I signed a 3 year contract with Arrowaste to continue service. That was over 3 years ago. They said it “automatically renewed for 3 …
Have used them for our regular residential pick up for 4 years and have had no issues. Recently called for a 6 yard roll away dumpster for a project, and went straight through to a person on two different occasions. They were …
I moved from Jenison to Zeeland and their drivers are the best. I put out some extra’s at both places, because of the move, and it was all taken care of. Plus when I called to transfer the service they actually answered the phone right …
Heidi Stoub was great to work with. She responded to my inquiry quickly, provided the needed information and was very helpful with starting services for us. Heidi ROCKS!! Thank you!
When I contacted them by email, I received a response within minutes from Alyssa! Arrowaste (previously Everkept) has always been reliable and professional.
We are moving soon and reached out to Arrowaste for a quote. They were quick to get us the information and Heidi was so helpful in getting us all set up!
Great service and always on time. Almost missed my pickup this week, but was able to run out at 6am and flag down the truck. They backed up and did it with a smile. Thank you!
I can’t say enough good about this company!! I have been a customer since the first flyer was placed on our mailbox many years ago! This company is always professional, courteous and goes the extra mile for almost any request! Good people 🙂 Highly recommend
Arrowaste has done an AMAZING job taking care of our trash and recycling, week in and week out. They also treat their customers like real people. Recently their staff invested special time in my family and we really appreciated it. In fact, …
I was quoted a price over the phone and prepaid for one year of service (home) over the phone. Six months later, got a bill for service. When I called to ask them about the discrepancy, I was told they had no record of my one year …
I had the pleasure of speaking with Liz to get a quote for service. We were out of the service area but she was so nice to talk to makes me wish we were in the area!
I called in because I had some questions on my service, I spoke with Nicole D and she was able to take care of all my questions and was super friendly. My driver also is always on time and I’ve had no issues!
I put in for a quote and Heidi responded, she was very informative and responsive, she made the process very easy! I ended up signing up for service. Thank you for all your help Heidi!
I loved this storage facility!it kept my belongings safe and dry when I was moving! It was also very convenient because it’s the same company for my disposal! Wonderful and helpful staff!!
Very fast and efficient service….i had an urgent need to remove recyclable stuff from my driveway, and was able to get in touch with Jennifer G and quickly arrange for a pick. Everkept truck arrived promptly and the job was done seamlessly…..great people to work with…..
Not really sure how to rate this. I called the company and requested service a few months ago. I talked with Nicole and she told me Arrowaste doesn’t service east of 131. Yet I had been seeing trash containers with Arrowaste on them East of …
Everkept storage facilities are very clean and their customer service was excellent. They walked my elder mother thru the rental process and answered all of her questions. A great overall experience.
Arrowate has been an amazing company to work with. I always talk to a live person when I call and they are all very helpful! The drivers are great and always wave to my son when they go by. If you are looking for a good local company to take care of your trash they are the ones.
Best storage experience. The climate controlled units are very nice. The prices are good. The friendly, helpful, and responsive staff is the best part of it. …
So impressed with how helpful the customer service staff is. I called to get information about moving my trash service and Dawn was exceptionally kind, giving me all kinds of helpful info I didn’t even think to ask. I was very pleased.
Business Customer: Sneaky 3 year contract and 6 months of penalties to get out of the contract! Worse than cell phones. I tried to work with the company (even willing to continue for one year) they will not budge. I have been in the service …
Heidi did a great job helping me get my service all set up! She answered all my questions, and was incredibly friendly and very professional. I highly recommend Arrowaste.
I think Arrowaste is doing a fantastic job for our Association! We are a business and have several homes, but compared to another company REP**** They are 1000 times better. Trucks are quieter, cleaner (not spilling trash), earlier in day, …
We were stuck in our driveway this morning, blocking the road. An awesome gentleman named Dave from ArrowWaste stopped and helped us dig/push our car out. Thank you so much. You are a blessing.
Super friendly staff! Nicole was a great help setting up new service started for me. She was very polite and patient and took the time to explain the different option available to me. Very professional!
I called this morning to set up trash pick up for a new place of residence. Heidi was professional and timely and helped with all of the questions that I had. If the waste service is half as efficient as hers, no doubt they’ll be the best in town!
Moved into our new home and Heidi S. assisted me with the recycle and trash set up! She was helpful, efficient and explained the process in a patient manner. Thank you.
We have been customers of Arrowaste (previously Everkept) for over 4 yeras. We have always been happy with their fair prices of garbage, recycling, and yard waste removal. On top of that, any concern, such as a missed pickup or damaged can, has been addressed either same day or within 24 hours. We would recommend them to anyone!
Elizabeth (the lady that answered my call) is awesome.. great.. no.. amazing customer service. She went above and beyond to ensure my happiness as a customer. I highly recommend this company for all of your refuse removal needs.
Heidi Stoub got me a quote within 1 day and had my service setup as soon as I requested. Much better than Republic Service (who lied to me about offering recycling at my address).
They missed my trash today and the can is full. I went online and paid my bill, and the driver didn’t pick it up still. I was with Everkept until two weeks ago apparently when Arrow waste bought them. This company is trash, and they don’t treat customers with respect. I will be switching to someone who does a good job.
I have used Arrowaste since I moved to the Grand Rapids area. I have recently moved and Heidi Stoub was amazing and helpful to get me swapped over to the new schedule! I recommend her to anyone!
EDIT:
Ever since the Arrowaste acquisition, the quality of service has gone down significantly. About 25% of the time they don’t take all of our trash or recycling. I …
Not happy with them at all at this point. I signed up for tag service (buy tags, plus a monthly fee). They cancelled service this at the end of last year, so I went elsewhere. They now sent me a threatening letter claiming I owe them …
We are beginning our trash service with Arrowaste starting Monday. Heidi helped get us all set for service. She was very professional, polite and helpful! Thanks Arrowaste and Heidi! …
We just switched from EverKept to Arrowaste. There was a glitch in the system so we ended up with a late payment. Jennifer G. was very helpful in solving the problem quickly and in a professional manner. She already got a five-star customer satisfaction from us –the new customers!
Heidi got me set up for trash service in a phone call that took less than 2 minutes, and she set me up for a trash can drop off the very next day. She couldn’t have made the process any easier!
We have been using the same company for a long time. The service I received today from Elizabeth Terwillegar with regards to a question on my statements was great and she was very friendly and resolved everything very quickly.
Very displeased with Arrowwaste service. There has been two times now that our recycling hasn’t gotten picked up and when I have called the company there hasn’t been any apologies and this second time when I called to cancel they didn’t …
Arrowwaste bought out ever kept disposal and ever since then I’ve been getting terrible customer service. My trash was missed the last two Mondays and they claim it’s because of a late bill. My account has always been on auto pay with ever …
Arrowaste has been our trash hauler for at least 6 years. We have had Randy as our driver and I cannot say enough good about this gentleman. On time, no scraps of paper or refuse anywhere and always a friendly wave or word when I may be …
I would like to thank the lady at the home show for the Arrowaste cup. I bought some succulents and put them in the cup. I returned to your booth and showed her my project. She liked it and took a picture of the cup! It will be on our counter at our business, Accurate Alignment and Brake Service. Thank you again, Deb Zuidema
Arrowaste took over our trash service from another company a few weeks ago. They left a voicemail saying they didn’t want to come down our private road anymore and that we would have to take our trash bin to a public road for pick-up …
Today a Snowblow knotted both our trash cans over. I went to pick it up and the garbageman pulled up before I got there and got out of the truck and picked it all up and dumped it!! Just want to thank him and he was very kind to go out of his way!! In Jenison on lamplight Dr. 😃😃 …
Used to be a Waste Management customer, Arrow recently took over the route. Happened to outside when the canister was being collected by the driver. When the driver lifted 96 gallon canister a bag got ripped and didn’t completely go into …
I pay in full for a year up front; mid year they started sending invoices for an additional amount. When I called to inquire and they told me that the prices have increased, and even though I paid up front and in full for the year it didn’t …
Heidi was responsive and proactive – rates are a huge improvement over the competitor – who, as it turns out, has been gouging me. I’ll be saving over $100 per quarter vs. the competitor that I was using for the past 9 years. Just figured …
Very prompt response from Chris regarding billing preferences. Arrowaste overall has been amazing this summer with the water/sewer project in my neighborhood. The roads were awful but arrowaste never missed a household, yard or recycle pick up. Thank you for persevering!!
I used to really like the service. When I first hired them, I called around for best rates, they ended up matching a rate of a competitor for me. Was incredibly happy with the service up until this year when I started getting billed for …
Arrowaste took over our service from Everkept and they have since raised the price on us without notice, and now, they want to charge us an extra $20 (1 month service charge) to come back to get our recycling container. I was wheeling it …
I set up a new weekly service and was very delighted with Heidi. She was quick to answer my call and was pleasant, informative, and efficient to the point that I didn’t bother to call anyone else to comparison shop.
Heidi was quick to respond to my estimate request with all the information I needed. I called her up the next day and she helped me start my services with them! Helpful and sweet! Thank you
Liz is Amazing to work with. Super nice and helpful. She definitely knows her way around and knows her ins and outs.. She makes the process go so smoothly. Very much appreciate her!
We are new to the area and needed to get trash service set up quickly. Heidi was very attentive, kind and fast to get things going for us. We look forward to our new bin and great price. …
Heidi Stoub was great! She called me after I requested a quote and got everything setup for me after I purchased a new home. With all the craziness that goes along with moving, it was nice to have one less thing to worry about! She …
We have tried to get away from this company multiple times but they keep buying out every trash removal company we move to. Today they claimed we did not have a bin out in time for replacement when it had been placed out the night before as …
Heidi was very helpful in getting our trash service set up! We just purchased our first home so this was the first time we’ve ever needed to set up an account for trash removal. It went very smoothly and Heidi was very kind.
I spoke with Heidi for weekly trash and recycling. She was very responsive and helpful. Took care of my needs in a timely manner. Highly recommend this company!
Rude driver.Anytime he has to get out of truck to pickup a extra bag or item outside of the bin(because the bin is full,which is rare), he lets corporate know and I get charged $3-$4.00 extra on bill.Many times we don’t even put any trash …
I am so impressed with our new trash man! He is so friendly that even my children comment on how much they like him. We have 10 children so a lot of trash. Today we forgot to put it down to the road. Our trash guy knows we homeschool so he …
I reached out to Arrowaste to set up new services at our new home. Heidi answered me within a good time frame, was kind, and super helpful with a quote. Solidifying the service was super easy and informative. Thank you so much!
I’m not satisfied. Several times, even though I put out my recycling on the right day and in the proper place, it doesn’t get picked up, or it’s still half full. Then I have to call the company to inquire why. To be fair, they always try to …
Heidi was great! She helped us set up our new service and was super responsive. Gave me options and was able to fit the product delivery to our unique needs!
Was a client for many years as it was bought and sold. Arrow waste is the worst. Customer service was mixed depending on who answered the phone. Tried to start yard waste service after moving to a new home, mid year they still wanted …
Such a pleasure to interact with Arrowaste employees since the switch from everkept. They actually know what they’re talking about and how to run a business. They are very knowledgeable about their products and services. Their prices are …
I called Arrow Waste formerly EverKept and informed them my association has had a group rate and that I have always had recycling services included in my billing and they hiked my rates my $12 per month. Heidi kept insisting I was getting …
Heidi assisted me through email. She made it so easy to get service started for our new home! Very helpful, accommodating, and provided all the information I would need so I wouldn’t miss a pick-up! Thank you Heidi!
I don’t put a lot of things outside my trash cart and when I do, I do not expect them to take it. I basically put it out there and if they do then great, if not I’ll find another way. I was very happy to look outside this morning and see …
Arrow waste has extremely inconsistent customer service. They answer and blamed us for not having our trash out- it was out every single time. To their credit, they would come and get the trash several days later. However, I had to call the …
I sent a quote request in Sunday and Heidi replied early Monday morning. When I was able to cancel my current waste hauler, I called and Heidi had my account set up within a few minutes and she was able to get my cart to me the next day. Very Professional.
So I paid $147.00 for this service, you know the last day is Nov 30th. So I put the yard waste along side of my garbage bin the evening before. The day of pickup, I noticed the yard waste bin pushed aside about 4 feet and still had not …
We’re getting ready to move, so we received a quote from Arrowaste quickly and they were responsive. Not to mention, their rates are great! We worked with Heidi Stoub who was quick to answer my questions and get us set up before our move! Great customer service, so I of course recommend them.
I forgot to put out my garbage Monday night for my Tuesday morning pick up. The driver came around the corner and saw me struggling with our heavy garbage can and he stopped, jumped out and ran over to help me. I’m thankful. Thank you young man.
I have had very poor experience with arrowaste and their customer service. It started when they came by one day and just took my trash can and didn’t leave a new one. They didn’t bring My can back and I was left with no apology or …
I have had multiple occasions where my trash was not picked up and I had to call to get someone out to pick up my trash. Therefore, I decided to search elsewhere for another waste management company. So I called Areowaste to cancel my …
I have had the pleasure of working with Liz. Switching over trash services was a breeze. Liz had a very outgoing personality and was really kind and patient with me and my mother. It was soo nice of Arrowaste to grab the door we no longer wanted also that we put on the side of our bin. Best trash company I have worked with in years!!!!
Our new neighborhood only used two-three companies for Trash Removal services. None of them had that your pricing listed so we needed to contact each of them which was no problem. The only company that got back to us was Arrowaste. They …
Jennifer was amazing to deal with, providing me with plenty of information to maximize value from their service. It was a quick and easy sign up process, and she went the extra step to make sure that I had her information should I need …
I signed up for service with ArrowWaste for two reasons, the price AND the first impression I got about the company from their customer service rep Heidi S. She replied to my email FAST and accurately and I sent my card info and it was done even faster! The next day I was receiving my Trash Container!
I reached out to Arrowaste to set up garbage and recycling service at our new house. It was honestly the easiest service set-up I’ve ever done. Heidi did a great job getting me a timely quote and then working with me to get payment and cart delivery set. I’d highly recommend Arrowaste for your disposal needs.
I am new to this side of the state and was calling around for trash pick up. I spoke to Liz on the phone and she was very friendly and helpful. Even though I’m just outside your service area, I will definitely recommend your company to …
My yard waste pick up was missed. I believe I had the bins out in time but never can be sure. Spoke with Gwyn from Arrow Waste. She made no promises but I was informed she would add the request for a special pick up. I understood it may be …
Heidi was quick to respond and follow up. I’m new to the area and did my price checking. Arrow had the best package pricing after considering the competition wants a deposit …and a lot more just to deliver the can. Not much to think about on this one. Arrow for sure! Cans delivered and emptied just as Heidi promised. Good job team!
We forgot to set out our trash receptical. I called and asked when the next day was I could schedule a pick up. I was briefly placed on hold. The operator came back and stated even though the truck had passed 3 hours prior, he is still in …
These guys rock and Heidi Stoub is the bomb dignity. Kind polite efficient very helpful along with a voice I could listen to for days. You should call if for nothing else just to hear Heidi it’ll make you smile I’m sure
Being a new homeowner can be stressful. I just wanted to give a public shout out to Arrowaste. Heidi was an absolute delight to work with and made the new order a breeze. She was quick to respond and very helpful. Also, very friendly. I …
I reached out a few weeks ago residential trash service, which I was told “We don’t service your area. Call the City of Grand Rapids”. Which I thought was fair as most residents use city trash services. I was driving down College Ave in …
Reliable service, and easy to use. This company has done a great job of ensuring my satisfaction. We had a misunderstanding but I strongly believe they will do the best they can to solve a customer’s problem.
I usually don’t write reviews, but thought I should warn people of their business ethics. I used Arrow Waste for over a year. I recently moved and called to ask if they could do a pickup as I forgot in the midst of the move to put out my …
I happened to be watching this morning as our trash was being emptied by our regular driver, Jim ( I think that was him). He emptied the container. As he did this, one small bag fell out and on the ground. The driver stopped what he was …
Wow! Talk about amazing neighborhood service. As I was walking out to my heritage hill home trash cans the man servicing us crossed paths and took the trash bag from my hand. 10/10. It felt like a special moment from the 1950’s where everyone looks out for each other. Would highly recommend these thoughtful folks.
Arrowaste has some of the worst customer service I’ve experienced in a long time. We paid for the whole season worth of the landscape bin pickup and they haven’t picked it up on time about half of the season so far. Most recently was this …
I’m just here to read reviews after I sent the company 3 emails to start service. I can’t believe this place has any business with the horrible customer service reviews and then whomever answers back to the reviews is very unprofessional and snotty!! Can’t wait for my reply 😆 …
So they missed my trash I called the same day they said they would get it Fri 2 days after my pick up, no big deal they missed me again and now say that I didn’t have the can out both days! I have cameras on the trash can if I had time I …
They remove our waste weekly as expected. But have noticed that when the s have blown around after a storm, they got out of truck and even grab that. I was impressed. Not the first time they have gone above and beyond but this was really good.
I spoke with Heidi on the phone while my toddler was…let’s say “toddle-ing” and she didn’t skip a beat. Made me feel very comfortable despite what I can only imagine was a horrible other end to the phone call. 🙂
I had to call Arrowaste several times because they didn’t pick up my trash when they were supposed to. When I told them that my neighbors were also missed, Customer service said it didn’t matter, my neighbors would have to call on their …
KAYLEE was super sweet and answered all of my questions! HEIDI was also so nice and answered the phone on the first ring! Grateful for people we actually answer and respond to messages! You ladies are great!
Containers not emptied and rude customer service. Not enough service to meet demand.
Second month of service update: We separated our recycling from trash and the …
We have been Potluck customers since 1991 and never had problems. Now that Arrow Waste bought Potluck in the last 3 months we have started to have issues. With the Christmas and New Years holidays we expected that service would be delayed …
We have been very happy with the service. We recently moved and the switch was handled perfect, someone answers the phone and handles everything with efficiency & professionalism. No surprise fees like we had with Republic.
Heidi Stoub from Arrow Waste was very helpful, friendly, fast and efficient in responding to the quote request and setting up our account. We appreciate you and thank you for your service!
I am very disappointed with customer service and how they don’t care about a loyal customers.
Someone parked in front of my trash can and the office doesn’t open till 8:00 …
My service switched from pot luck to arrow. I became aware of this with an orange card saying there is an issue call our office. 4 times I called and finally on the 4th someone answered. By this time my trash has not been picked up for my …
If they miss your pickup you will need to wait a week or more for them to correct their error! Yes this is the case it won’t let me reply to owners response. They choose to give a snow day instead of picking up trash and make customers wait over a week for pickup which you pay for in advance. Don’t use them for trash services
‘A proud waste management company committed to giving the best trash service and dumpster rentals to residents and businesses.’ Trash was just picked up and they missed pick up last time, I wouldn’t be proud of this mess…
Heidi made our experience very easy and efficient. We just purchased our first home and setting up utilities can be a huge headache, but she made it as easy as possible. Thank you so much!
I see a lot of complaints about a rude, condescending call center agent who hides her name. Her name is Kris Harris (I had her send me an email so I could get her name). She should not be representing this company on the front end with …
Heidi did a great job getting us set up. She was pleasant and very efficient. The gentleman that dropped off the cans was also very friendly and efficient. Pricing is competitive and so far everything’s been great.
Cleaner and much more well kept up than I’ve come to expect from storage units – it’s easy to get in and out, the service is fast and friendly, and the climate control is superb! …
Service was great when it was Everkept. Since it became Arrow the level of customer service is horrible.
Have been a customer for quite a few years now and have never had a problem. Love the large recycling carts! Customer service is prompt and friendly (thank you, Samantha!).
I called this morning to just get a quote and 5 minutes later I had my service ordered, a delivery date set, and auto pay set up! Heidi is the best!! Thanks for all your help!!
Everyone in the office, especially Amanda, is always polite, professional and VERY helpful !!! I very much appreciate their business model and how they treat me as a valued customer !! 🙂
There are so many great things about this company. The service representatives are fantastic and always friendly. The pickups are always on time. And to start and stop services is a breeze. I really recommend using this company within Grand Rapids!!!
Eunice was extremely helpful when I called to order my services. I had a bad experience with this company in the past and came in expecting the worst. She did a great job changing my mind. Quick and easy transaction.
Jennifer G. answered all my questions and set us up for service. I wondered about switching to EverKept because all of the neighbors use their service. I am pleased with how easily I can reach customer service. The transparency of fees is refreshing!
I called to setup my trash recycling service and had a ton of questions. I spoke to Robyn and she was extremely patient and knowledgeable. Thank you Robyn!
I honestly wish the utility companies I spoke to earlier that day had the same training and patience.
For six weeks since our trash day was changed by the company, we have put out our recycling every week (the night before). Each time we call the company representative indicates that it wasn’t out (which isn’t true) or we have the wrong …
We’ve used their residential trash and yard waste removal services for several years and have been satisfied. They are a good value and they do a good job.
Switching over to Everkept! Customer service is amazing! This already been a more pleasant experience than years with our previous provider…no run around, standard rates, easy set-up, friendly and helpful. I wish I had switched years ago!
Esther was my customer service specialist and she was fenomenal. The service this company provide is of good quality and their costumer service matches it well. 100% Recommended
Thank you Amanda for helping me set up my new service. You made it so easy. So great to have this off my to do list!
I can’t say enough about Arrowaste! Recently I had surgery and had assistance cleaning out my basement. There was a massive load of bulky items that had been removed from the basement and set at the curb. Rolls of carpet, dining chairs, …
I’ve been trying to fix problems with paying my bill online for over 6 months finally today I spoke with dawn and she got it done she is awesome and succeeded where others could not thank you so much dawn for your hard work my life is easier now I don’t have to call in to pay my bill anymore❤️❤️❤️❤️❤️
Consistently won’t pick up trash or recycling or just both. I had to call them at least once a month for any number of things, I finally cancelled my service after a year of having to work to get my trash picked up, and two weeks later …
Great service – fair prices – support the local economy! I had my service setup with Dawn and she did a great job! Keep it up!!
Heidi was very helpful in setting up our trash service. Communication via email was quick and easy!
Better prices than I was paying and starting my new service with Everkept was easy. Ask for Ashley Santos when you sign up and you will not be disappointed!
Pick up is very consistant and always on time. Great customer service. I would recommend EverKept to anyone!
We’ve been using EverKept for years and have been very happy with their rates and service. Their office staff is very helpful and professional as well, they have always accommodated our special requests. Amanda was especially helpful!
Moving into a new home and needed to set up services, Heidi was very quick to respond and answer all of our questions and get everything set up quickly.
Great customer service!!! Our parents are snow birds and we were supposed to keep the account up to date. We missed a payment on accident, called and they came back the next day. The person on the phone was understanding and helpful. Thank you!
It was great using Everkept Storage and working with Amanda. Very professional. Very quick. Very clean and easy to access.
Setting up my service was incredibly easy and pleasant. Rachael helped me on the phone and she was very friendly and professional.
We have had nothing but great service with Everkept for our trash pick up each week for many years. The service has been reliable and with no issue ever. We had few other trash companies before and I could not say the same about them. Keep up the great work, Everkept!!!
Very happy with the disposal service. I appreciated the friendly service over the phone. I highly recommend EverKept Disposal service.
I called Ever kept to set up my trash pick up and I spoke with Hayley. She helped me as needed and I was very satisfied.
I don’t use their service but due to the snow one of the trucks slid and caused damage to our yard when they picked up the neighbors containers. After contacting customer service they sent someone out the next day and fixed the damage.
Thank you Heidi Stoub for your helpful and kind information. I highly recommend EverKept for all your disposal needs. I’m very satisfied
The drivers are always prompt, courteous and go out of their way to be neat. I missed a pick up and kindly a truck was sent back the next day. Customer service is kind and helpful. Great company.
Chad
This is a very top notch facility. Very friendly people. They offer enclosed trailers to move your goods into a climate control storage building. Would recommend this storage facility to anyone.
Ever since we have started service we couldn’t be happier. Mike our trash driver is awesome. Whenever we have extra trash outside our cart he always makes sure to get it. Keep up the good work EverKept!
We have used EverKept for years, we recently moved and they were the only service I even contacted about service at our new house. Every time I have to call the office, the ladies that answer the phones are very helpful and always very …
Heidi S was very helpful and very responsive! I had all my needs taken care of in a timely fashion.
I received great service from Heidi, with EverKept, this afternoon. She is very personable with a nice smile, able to answer all my questions, an asset to the company as the front-line-person to first greet people walking thru the front entrance of their place of business.
Thank you, Heidi
I’ve been using Everkept for almost two years now and they have always helped me out with friendly service! In fact, my last call was about having to update my payment method and they were extremely helpful. Customer Service Rep. Eunice was …
After the high winds blew over my containers the gentleman working got out and picked up the bags of garbage and recycling. Thank you so much for doing so.Great service
We used Everkept Self Storage for a couple of months for my college age daughter who was in between apartments. They had competitive prices and were very helpful as we were comparing options. The office staff were always friendly. We …
I highly recommend Everkept Disposal for their trash and recycle service. Their customer service is top notch and their drivers are professional and thorough. We’ve never been unhappy with the service. And their rates are the lowest we’ve found, as well! Thank you, Everkept, for running a great customer-centered business!
Super great customer service! Love Amanda. She always returns my calls and is very friendly. Also, really like the storage facilities. Clean and temperature control. Trash and recycling services are top notch and reasonable in price. Would recommend to anyone!
We had some extra garbage to pick up the next day after they just came and picked up our garbage the day before…they replaced our smelly dirty cans for brand new ones. What I appreciated about this was I didn’t have to ask them to they …
I recently called to set up trash service and worked with Heidi Stoub. She was polite, friendly, and made the process of establishing a service with them easy and stress free. Great customer service!!
Their pickup service is great, but I’ve been trying for over 2 years to receive monthly invoices and have gotten them only once. Their billing service is inept.
Quote form to have those contact you is desperately old school. There are other trash companies who have the pricing online without contact from a sales person. I will go with those other companies who have the ease of customers in mind.
Great service! Eunice was extremely helpful when I called to request their services. Their prices are affordable and service is prompt. They even offer a text alert system to notify you what day recycling pick is! Thanks again Eunice!
Everkept has an amazing facility for storage of personal belongings, which for us, were there for 9 months during the winter, spring, summer and into the fall. The climate control, and cleanliness of space, was a must, and their friendly …
I just signed up with them because they offered me a great quote. Heidi was very friendly.
Longtime user of their Garbage, Recycle, and Yard Waste Services. There storage staff was super friendly, fast, and very helpful. I never ended up using the facility as I decided not to sell my home, but the checkout process was super easy. Would definitely recommend.
Great customer service and great prices! Went the extra mile to replace a bin for me after moving in to my new house! I’ve been working with Heidi and she’s always very quick to respond to my questions! Thank you!
I called today to get services established for my new home. Heidi was super helpful, signing up was quick and easy, and she answered all of my questions. So glad there is a local service with affordable prices and friendly staff – thanks again Heidi!
After recently moving to the area from out of state, we talked with a few disposal service providers and had the best experience with EverKept (and most competitive pricing). Heidi was super friendly and helpful in walking me through our options and what to expect!
Heidi made it so easy to get my service up and running. She was so sweet and knew exactly what I needed. I was a customer at another location before, and we’ve always loved our EverKept people! Thank you!
Great local business with competitive prices. The pick up guy’s for trash and recycling were almost always right on time and the company is very considerate of their customers. The best choice for trash and recycling!
Such great service! Rachael answered all my questions that I had, and even offered great storage options for my real estate clients! I highly recommend.
Service is horrible and General Manager Russ would rather terminate your service than provide you with a decent service. We are a business and he refused to help in any way shape or form when the issue was HIS drivers not picking up for weeks at a time.
Requested a quote 2 days ago for residential trash service and haven’t heard anything from them. Apparently they dont want new customers.
Everkept Disposal provides great service. They are reliable and the office staff is very helpful and responsive. I would recommend this company to anyone!
This company has been awesome! Great drivers, great service. We recommend them 100%! Sara, in the office, was super helpful. They always go the extra mile when you call with any questions.
They have been awesome to work with until recently. The past three week our company’s recycling has not been picked up. I have called to have their customer service says it will be picked up the next day, to still having our recyclables …
I spent awhile researching different trash disposal companies in my area and I’m glad I went with Everkept. I enjoy the direct pay option and the customer service is great, Karen K was very helpful!
I didnt have a choice to go with them I was with everkept and they bought them out. Not happy so far a lot of people are out of work right now and they don’t seem to care or want to help. I asked if I could pay half my bill this month and …
Wonderful service! My mom recently signed up and when I called to help with the process I spoke with Rachael and was so impressed with her friendly customer service! Super friendly and helpful!
This team is the best!! Everyone in the office and out in the field rocks. I have been a customer for many years and have never had anything but positive experiences. Working with a local company makes a huge difference. I highly recommend working with them!!!
I worked with Jennifer Goris to get our new service started. She provided us with great customer service. Very happy we switched to EverKept
We have had very good service, just disappointed we have to pay 4 months ahead in order to have a vacation hold on pickup so when we get back the pre pay will go toward our next 4 months. Just doesn’t seem right that we have to give them $ for a service we aren’t using until we get back
I switched to EverKept a few months ago and couldn’t be happier with them. Great customer service and low prices. Best trash company in town!
We needed a clean, secure and climate controlled storage facility for our boxed up possessions while our new home was being constructed. Everkept Self-Storage absolutely fit our needs and exceeded our expectations! Having visited the …
We are so thankful that Arrowaste was willing to donate a dumpster as a prop for “The Toymaker: An Easter Story” performed by the HIS Dance Academy Ensemble. They were so kind and generous to help make our production feel realistic!
We left after using them for the past six years time and again drivers didn’t come by and pick things up when we called about it driver said the cans weren’t out, they were. After we cancelled with them they never even asked us why.
Love the company! They are very easy to work with and do their best to keep their customers satisfied! We have been with ever kept now for about 6 years and wouldn’t trade it!
We love Everkept! Their Customer service team is friendly, helpful and goes above the standard. They even picked up our late trash when we were in a bind! Love this company!
Great customer service! So glad I switched over to EverKept. Heidi S. assisted with all my questions and getting set up with multiple services the company offers. Thank you!
What a great company, always on time, nice looking work trucks and never any hassles.
We want to thank Randy for leaving us such a nice Christmas card. …
Perfect storage for college students!
The unit was temperature controlled which is great for the summer months! Amanda and all the staff were so kind a professional throughout. Wouldn’t store my things anywhere else!
Great service for a great price. Ashley helped setup my services and followed up to any question I had. Fast service, very professional.
We use Arrowaste for our weekly trash service. They have affordable service and Nicole Everin responded and confirmed my request promptly.
Paid $60 dollars for schedule trash pick up. Place it out, they never picked up. Call next business day and they say I missed them. Guess who had to pay another payment for them to come out and the trash is still out in the drive. But at …
Heidi S. was very helpful in setting up new trash service for me. She answered all of my questions and worked to find the best fit for my needs. You were by far the least expensive for the service that I need. I look forward to many years as an EverKept customer.
Everkept provides good and timely service at the right price. Their customer service staff is very helpful and always a pleasure to deal with. Best company in town!
We’ve been with Everkept for several years and have been thrilled with the service. Karen in the office is very friendly and super helpful. Highly recommend them!
EverKept was very prompt and very helpful in setting up my trash, recycling and yard waste pick up. Jennifer G. was very friendly and helpful! Also, their prices were better than the other local services.
Fantastic Service! I dealt with a lovely girl, Amanda. Anything I needed she was there to help and make it easier! Good customer service is hard to come by!!
I received the initial quote a few weeks ago. The person i talked to was very helpful and answered all my questions. I decided i needed to start service sooner than I planned. Karen k helped answers additional questions and get my service all set up!
Great storage facility. Clean and safe. Had a lot of good advise and help from Amanda W.
I highly recommend Everkept disposal! I have called them a handful of times and their customer service representatives could not be more friendly and helpful — it is a consistently fantastic customer experience! (and I am not just saying that) Talked with Esther this last time and she was wonderful 🙂
Called about a problem twice said they would return my call never did!!!!! Did come and pick up boxes that they dumped on my curb!!!!
****no called again. Promised call back. No one ever called back. Ask for manager. Nothing. Had to take care of it my self. 3 calls no response!!!!
More often than not my garbage is not picked up on the day it’s supposed to be. They didn’t pick up the recycling three weeks in a row, even when called on it and told me they would be putting in an order for pick up the following Monday! Never had this problem with waste management.
Heidi was awesome and got me set up the trash and recycle services in just a couple minutes. That’s so much better than the services that I needed to set up for an new home. Thanks
The building our company leases use their services and we have had such a great experience. They are a great company to have take care of your trash services. They have answered our questions about recycling and trash that has helped our company out a lot! Thanks for your service.
Great local company! We use them for trash, recycling, and yard waste. I’ve talked with Eunice a few times and she’s always friendly and helpful. The company we previously used did not have local customer service and the experience was a nightmare!
Just bought a house and called to transfer the Arrowaste services. Phone call took less than 5min and my trash services were all set, thanks to Heidi.
We changed to Everkept Disposal when we moved into the area. We have been very pleased with our service over the past 6 months. I have called to speak with customer service rep several times and have received wonderful customer service. We have not had any major problems with our service.
Used to be the service I recommended, but not anymore. Customer service gives you the run around when asking questions about your own account, and won’t follow up like they promise. 4 calls and 1 week later, and requests to talk to a …
Great customer service! We’ve had our bin destroyed multiple times and Everkept is always quick to have a new one delivered right away. I highly recommend using their service over other carriers in the area. Above and beyond service and quick response times.
Heidi was great! This was the easiest utility change I have ever been a part of. Heidi was great! …
Exceptional customer service and support. They even go above and beyond when we had special circumstances (just moved) and picked up extra waste and recycling.
I never have any problems so don’t ever need to call. They have always picked up on time. My service was originally Everkept and I guess Arrow waste bought them. But no issues with either.
Best price, best customer service. Jennifer was the only person from the half dozen disposal companies I contacted to follow up on the phone. Very friendly and easy to work with. Thank you!
Ever since they took over my prior service with Everkept my trash service has been terrible. Two weeks in a row I had to go out pick up the bags of trash the dumped on the ground and then had the trash strewn all over my drive and the …
This company is AWFUL. Within the first 3 weeks of having them, they forgot our trash on two pick-ups. For a family with two children in diapers & a house in the country, we were forced to keep our bags full of diapers in the house (due to …
I used to have Veteran’s Disposal and Arrowaste took over their accounts. It has been nothing but trash left in the road from the can, lazy service and double charges since they took over. After freezing my account for non-payment (I was …
I called to switch my trash over. Everkept has great customer service and i did not have to stay on the phone forever waiting to speak to someone Hayley tanner set up our account and was very informative and friendly.
Customer services has been top notch. Thank you Allison. Always prompt and helpful with all my questions. Rates and service are great too!
Amanda in Customer service is great she took care of my issue right away. Highly recommend. Also very reasonably priced
I called Arrowaste and spoke with Elizabeth and she was attentive and ensured all my questions were answered completely. Companies like this need more staff like her!
Very happy with everkept. Good prices, knowledgeable and helpful employees. I spoke with Allison a few times and each time she was very helpful.
Oops – we forgot to put our trash out this week & our bin was full, EverKept waived the extra pick up fee & sent a driver out !!!(when I called to explain the customer service gal was very nice also)Thank You EverKept for your great customer service skills!!! =)
Great customer service. Incredibly kind and knowledgeable! Did not seem at all bothered by the questions I had to start service.
Heidi was absolutely wonderful on the phone. I called on a Saturday to set up my new service and she seemed genuinely happy to help me out. Thank you Everkept for having customer service reps like her.
In the 2 years I had them my price went up 3 times and customer service is awful, when I called to cancel, they told me that I’ll be back but been 3 years and nope never going back. Go to a service that won’t overcharge and keep raising rates while not adding more services.
Amanda was very quick to email me a quote, and Heidi was very professional on the phone setting up my service. The can was delivered the very next morning!
Just set up trash and recycling service through EverKept. The prices were great. Heidi helped me set up my account and she was so helpful. Great customer service!
Arrowaste is one of our fantastic sponsors for the Brian Diemer Family of Races. We are so incredibly grateful to be able to partner with them. Thank you for helping us put on our event and keeping it clean. And thank you for all that you do!
They are the best disposal company I have ever dealt with. Always so polite, helpful, super nice and will do anything to make your problem better.
We have used Everkept Self-Storage for over two years now. Clean, easy and excellent customer service. I have needed to stop by the office with questions a few times and they have always been friendly and helpful. Absolutely would recommend.
I spoke with the head of customer service shortly after 8:00am as they failed to p/u my trash.
I have been with EVER KEPT for 30 years with no problems, only GREAT SERVICE ! …
I saw that my container had blown over and the trash bags had spilled out, but I have a broken leg so I could not get out and pick them up. The team who picked up my trash today got out and pick it all up for me. I think this is above and …
So far a great company to work with. They have been professional and nice the whole way through. Thank you Autumn
I have had the same dumpster company (commercial) for almost 10 years. They were bought out by Arrowaste and I signed a 3 year contract with Arrowaste to continue service. That was over 3 years ago. They said it “automatically renewed for 3 …
Have used them for our regular residential pick up for 4 years and have had no issues. Recently called for a 6 yard roll away dumpster for a project, and went straight through to a person on two different occasions. They were …
Just set up new service for my house and got everything quoted, scheduled, and paid for within a few emails. Heidi was great to work with.
I moved from Jenison to Zeeland and their drivers are the best. I put out some extra’s at both places, because of the move, and it was all taken care of. Plus when I called to transfer the service they actually answered the phone right …
Heidi Stoub was great to work with. She responded to my inquiry quickly, provided the needed information and was very helpful with starting services for us. Heidi ROCKS!! Thank you!
When I contacted them by email, I received a response within minutes from Alyssa! Arrowaste (previously Everkept) has always been reliable and professional.
We are moving soon and reached out to Arrowaste for a quote. They were quick to get us the information and Heidi was so helpful in getting us all set up!
Great service and always on time. Almost missed my pickup this week, but was able to run out at 6am and flag down the truck. They backed up and did it with a smile. Thank you!
I can’t say enough good about this company!! I have been a customer since the first flyer was placed on our mailbox many years ago! This company is always professional, courteous and goes the extra mile for almost any request! Good people 🙂 Highly recommend
Arrowaste has done an AMAZING job taking care of our trash and recycling, week in and week out. They also treat their customers like real people. Recently their staff invested special time in my family and we really appreciated it. In fact, …
I was quoted a price over the phone and prepaid for one year of service (home) over the phone. Six months later, got a bill for service. When I called to ask them about the discrepancy, I was told they had no record of my one year …
I had the pleasure of speaking with Liz to get a quote for service. We were out of the service area but she was so nice to talk to makes me wish we were in the area!
Called to set up service with Arrowaste and spoke with Heidi – the service was great and I was able to get my new bins quickly.
Liz was great to work with and made it such an easy process getting a quote. Very responsive and always a pleasant interaction!
I called in because I had some questions on my service, I spoke with Nicole D and she was able to take care of all my questions and was super friendly. My driver also is always on time and I’ve had no issues!
I put in for a quote and Heidi responded, she was very informative and responsive, she made the process very easy! I ended up signing up for service. Thank you for all your help Heidi!
I loved this storage facility!it kept my belongings safe and dry when I was moving! It was also very convenient because it’s the same company for my disposal! Wonderful and helpful staff!!
Very fast and efficient service….i had an urgent need to remove recyclable stuff from my driveway, and was able to get in touch with Jennifer G and quickly arrange for a pick. Everkept truck arrived promptly and the job was done seamlessly…..great people to work with…..
Not really sure how to rate this. I called the company and requested service a few months ago. I talked with Nicole and she told me Arrowaste doesn’t service east of 131. Yet I had been seeing trash containers with Arrowaste on them East of …
Everkept storage facilities are very clean and their customer service was excellent. They walked my elder mother thru the rental process and answered all of her questions. A great overall experience.
Arrowate has been an amazing company to work with. I always talk to a live person when I call and they are all very helpful! The drivers are great and always wave to my son when they go by. If you are looking for a good local company to take care of your trash they are the ones.
Best storage experience. The climate controlled units are very nice. The prices are good. The friendly, helpful, and responsive staff is the best part of it. …
I have had great service with EverKept! One day I forgot to put out my recycling and they came up to my house and got it for me! Great service!
Heidi was extremely helpful in setting up our service. Communication via email was prompt, helpful, and courteous. So easy to work with!!!
So impressed with how helpful the customer service staff is. I called to get information about moving my trash service and Dawn was exceptionally kind, giving me all kinds of helpful info I didn’t even think to ask. I was very pleased.
Heidi Stoub was amazing. She helped quickly, responded and answered all my questions. Amazing customer service. Made my life so much easier.
Business Customer: Sneaky 3 year contract and 6 months of penalties to get out of the contract! Worse than cell phones. I tried to work with the company (even willing to continue for one year) they will not budge. I have been in the service …
Heidi did a great job helping me get my service all set up! She answered all my questions, and was incredibly friendly and very professional. I highly recommend Arrowaste.
I think Arrowaste is doing a fantastic job for our Association! We are a business and have several homes, but compared to another company REP**** They are 1000 times better. Trucks are quieter, cleaner (not spilling trash), earlier in day, …
We were stuck in our driveway this morning, blocking the road. An awesome gentleman named Dave from ArrowWaste stopped and helped us dig/push our car out. Thank you so much. You are a blessing.
I needed a new waste disposal and recycling service, and Heidi was on it! Fast, friendly, and efficient, I was set up in no time. Thanks, Heidi!
Super friendly staff! Nicole was a great help setting up new service started for me. She was very polite and patient and took the time to explain the different option available to me. Very professional!
I called this morning to set up trash pick up for a new place of residence. Heidi was professional and timely and helped with all of the questions that I had. If the waste service is half as efficient as hers, no doubt they’ll be the best in town!
Moved into our new home and Heidi S. assisted me with the recycle and trash set up! She was helpful, efficient and explained the process in a patient manner. Thank you.
We have been customers of Arrowaste (previously Everkept) for over 4 yeras. We have always been happy with their fair prices of garbage, recycling, and yard waste removal. On top of that, any concern, such as a missed pickup or damaged can, has been addressed either same day or within 24 hours. We would recommend them to anyone!
Elizabeth (the lady that answered my call) is awesome.. great.. no.. amazing customer service. She went above and beyond to ensure my happiness as a customer. I highly recommend this company for all of your refuse removal needs.
Heidi Stoub got me a quote within 1 day and had my service setup as soon as I requested. Much better than Republic Service (who lied to me about offering recycling at my address).
They missed my trash today and the can is full. I went online and paid my bill, and the driver didn’t pick it up still. I was with Everkept until two weeks ago apparently when Arrow waste bought them. This company is trash, and they don’t treat customers with respect. I will be switching to someone who does a good job.
I have used Arrowaste since I moved to the Grand Rapids area. I have recently moved and Heidi Stoub was amazing and helpful to get me swapped over to the new schedule! I recommend her to anyone!
EDIT:
Ever since the Arrowaste acquisition, the quality of service has gone down significantly. About 25% of the time they don’t take all of our trash or recycling. I …
Heidi went above and beyond to help us switch our service from Republic Services to Arrowaste. I am excited to be their customer. Go local!
Heidi was very helpful in setting up our new service.
Not happy with them at all at this point. I signed up for tag service (buy tags, plus a monthly fee). They cancelled service this at the end of last year, so I went elsewhere. They now sent me a threatening letter claiming I owe them …
We are beginning our trash service with Arrowaste starting Monday. Heidi helped get us all set for service. She was very professional, polite and helpful! Thanks Arrowaste and Heidi! …
We just switched from EverKept to Arrowaste. There was a glitch in the system so we ended up with a late payment. Jennifer G. was very helpful in solving the problem quickly and in a professional manner. She already got a five-star customer satisfaction from us –the new customers!
Heidi got me set up for trash service in a phone call that took less than 2 minutes, and she set me up for a trash can drop off the very next day. She couldn’t have made the process any easier!
My service was divested from waste management, a real trash company with real hard workers. …
We have been using the same company for a long time. The service I received today from Elizabeth Terwillegar with regards to a question on my statements was great and she was very friendly and resolved everything very quickly.
Very displeased with Arrowwaste service. There has been two times now that our recycling hasn’t gotten picked up and when I have called the company there hasn’t been any apologies and this second time when I called to cancel they didn’t …
Arrowwaste bought out ever kept disposal and ever since then I’ve been getting terrible customer service. My trash was missed the last two Mondays and they claim it’s because of a late bill. My account has always been on auto pay with ever …
Arrowaste has been our trash hauler for at least 6 years. We have had Randy as our driver and I cannot say enough good about this gentleman. On time, no scraps of paper or refuse anywhere and always a friendly wave or word when I may be …
I would like to thank the lady at the home show for the Arrowaste cup. I bought some succulents and put them in the cup. I returned to your booth and showed her my project. She liked it and took a picture of the cup! It will be on our counter at our business, Accurate Alignment and Brake Service. Thank you again, Deb Zuidema
Arrowaste took over our trash service from another company a few weeks ago. They left a voicemail saying they didn’t want to come down our private road anymore and that we would have to take our trash bin to a public road for pick-up …
Today a Snowblow knotted both our trash cans over. I went to pick it up and the garbageman pulled up before I got there and got out of the truck and picked it all up and dumped it!! Just want to thank him and he was very kind to go out of his way!! In Jenison on lamplight Dr. 😃😃 …
Used to be a Waste Management customer, Arrow recently took over the route. Happened to outside when the canister was being collected by the driver. When the driver lifted 96 gallon canister a bag got ripped and didn’t completely go into …
I pay in full for a year up front; mid year they started sending invoices for an additional amount. When I called to inquire and they told me that the prices have increased, and even though I paid up front and in full for the year it didn’t …
Heidi was responsive and proactive – rates are a huge improvement over the competitor – who, as it turns out, has been gouging me. I’ll be saving over $100 per quarter vs. the competitor that I was using for the past 9 years. Just figured …
Friday is trash day, they did not pick up for the east side of the street. on Tuesday they came and empty one container and left the rest. …
Very prompt response from Chris regarding billing preferences. Arrowaste overall has been amazing this summer with the water/sewer project in my neighborhood. The roads were awful but arrowaste never missed a household, yard or recycle pick up. Thank you for persevering!!
I used to really like the service. When I first hired them, I called around for best rates, they ended up matching a rate of a competitor for me. Was incredibly happy with the service up until this year when I started getting billed for …
Arrowaste took over our service from Everkept and they have since raised the price on us without notice, and now, they want to charge us an extra $20 (1 month service charge) to come back to get our recycling container. I was wheeling it …
I set up a new weekly service and was very delighted with Heidi. She was quick to answer my call and was pleasant, informative, and efficient to the point that I didn’t bother to call anyone else to comparison shop.
Just started service but Heidi was very friendly and super quick to respond in getting me all setup. Hope she wins her customer review contest 🙂
Would like to do business with a locally owned company but can’t justify paying 40% more than competition
Heidi was quick to respond to my estimate request with all the information I needed. I called her up the next day and she helped me start my services with them! Helpful and sweet! Thank you
Liz is Amazing to work with. Super nice and helpful. She definitely knows her way around and knows her ins and outs.. She makes the process go so smoothly. Very much appreciate her!
We are new to the area and needed to get trash service set up quickly. Heidi was very attentive, kind and fast to get things going for us. We look forward to our new bin and great price. …
Heidi Stoub was great! She called me after I requested a quote and got everything setup for me after I purchased a new home. With all the craziness that goes along with moving, it was nice to have one less thing to worry about! She …
Heidi made my set up of services super fast. Less than 5 min. Price was very reasonable!
We have tried to get away from this company multiple times but they keep buying out every trash removal company we move to. Today they claimed we did not have a bin out in time for replacement when it had been placed out the night before as …
Heidi was very helpful in getting our trash service set up! We just purchased our first home so this was the first time we’ve ever needed to set up an account for trash removal. It went very smoothly and Heidi was very kind.
I spoke with Heidi for weekly trash and recycling. She was very responsive and helpful. Took care of my needs in a timely manner. Highly recommend this company!
I called to change service and add a service. Heidi was friendly, informative and very helpful.
Rude driver.Anytime he has to get out of truck to pickup a extra bag or item outside of the bin(because the bin is full,which is rare), he lets corporate know and I get charged $3-$4.00 extra on bill.Many times we don’t even put any trash …
I am so impressed with our new trash man! He is so friendly that even my children comment on how much they like him. We have 10 children so a lot of trash. Today we forgot to put it down to the road. Our trash guy knows we homeschool so he …
I reached out to Arrowaste to set up new services at our new home. Heidi answered me within a good time frame, was kind, and super helpful with a quote. Solidifying the service was super easy and informative. Thank you so much!
I’m not satisfied. Several times, even though I put out my recycling on the right day and in the proper place, it doesn’t get picked up, or it’s still half full. Then I have to call the company to inquire why. To be fair, they always try to …
Heidi was great! She helped us set up our new service and was super responsive. Gave me options and was able to fit the product delivery to our unique needs!
Was a client for many years as it was bought and sold. Arrow waste is the worst. Customer service was mixed depending on who answered the phone. Tried to start yard waste service after moving to a new home, mid year they still wanted …
Such a pleasure to interact with Arrowaste employees since the switch from everkept. They actually know what they’re talking about and how to run a business. They are very knowledgeable about their products and services. Their prices are …
I called Arrow Waste formerly EverKept and informed them my association has had a group rate and that I have always had recycling services included in my billing and they hiked my rates my $12 per month. Heidi kept insisting I was getting …
Heidi assisted me through email. She made it so easy to get service started for our new home! Very helpful, accommodating, and provided all the information I would need so I wouldn’t miss a pick-up! Thank you Heidi!
I don’t put a lot of things outside my trash cart and when I do, I do not expect them to take it. I basically put it out there and if they do then great, if not I’ll find another way. I was very happy to look outside this morning and see …
Arrow waste has extremely inconsistent customer service. They answer and blamed us for not having our trash out- it was out every single time. To their credit, they would come and get the trash several days later. However, I had to call the …
I sent a quote request in Sunday and Heidi replied early Monday morning. When I was able to cancel my current waste hauler, I called and Heidi had my account set up within a few minutes and she was able to get my cart to me the next day. Very Professional.
So I paid $147.00 for this service, you know the last day is Nov 30th. So I put the yard waste along side of my garbage bin the evening before. The day of pickup, I noticed the yard waste bin pushed aside about 4 feet and still had not …
We’re getting ready to move, so we received a quote from Arrowaste quickly and they were responsive. Not to mention, their rates are great! We worked with Heidi Stoub who was quick to answer my questions and get us set up before our move! Great customer service, so I of course recommend them.
I forgot to put out my garbage Monday night for my Tuesday morning pick up. The driver came around the corner and saw me struggling with our heavy garbage can and he stopped, jumped out and ran over to help me. I’m thankful. Thank you young man.
We use Arrowaste for many of the 600 properties we manage… there is a reason we stick with them. Our account rep, Nicole is fantastic to work with!
I have had very poor experience with arrowaste and their customer service. It started when they came by one day and just took my trash can and didn’t leave a new one. They didn’t bring My can back and I was left with no apology or …
I have had multiple occasions where my trash was not picked up and I had to call to get someone out to pick up my trash. Therefore, I decided to search elsewhere for another waste management company. So I called Areowaste to cancel my …
I have had the pleasure of working with Liz. Switching over trash services was a breeze. Liz had a very outgoing personality and was really kind and patient with me and my mother. It was soo nice of Arrowaste to grab the door we no longer wanted also that we put on the side of our bin. Best trash company I have worked with in years!!!!
Our new neighborhood only used two-three companies for Trash Removal services. None of them had that your pricing listed so we needed to contact each of them which was no problem. The only company that got back to us was Arrowaste. They …
always extremely rude individuals who answer the phones. nothing has been done to correct it. I’m glad to see several others feel the same as I do.
Jennifer was amazing to deal with, providing me with plenty of information to maximize value from their service. It was a quick and easy sign up process, and she went the extra step to make sure that I had her information should I need …
I signed up for service with ArrowWaste for two reasons, the price AND the first impression I got about the company from their customer service rep Heidi S. She replied to my email FAST and accurately and I sent my card info and it was done even faster! The next day I was receiving my Trash Container!
I reached out to Arrowaste to set up garbage and recycling service at our new house. It was honestly the easiest service set-up I’ve ever done. Heidi did a great job getting me a timely quote and then working with me to get payment and cart delivery set. I’d highly recommend Arrowaste for your disposal needs.
I am new to this side of the state and was calling around for trash pick up. I spoke to Liz on the phone and she was very friendly and helpful. Even though I’m just outside your service area, I will definitely recommend your company to …
My yard waste pick up was missed. I believe I had the bins out in time but never can be sure. Spoke with Gwyn from Arrow Waste. She made no promises but I was informed she would add the request for a special pick up. I understood it may be …
Heidi was quick to respond and follow up. I’m new to the area and did my price checking. Arrow had the best package pricing after considering the competition wants a deposit …and a lot more just to deliver the can. Not much to think about on this one. Arrow for sure! Cans delivered and emptied just as Heidi promised. Good job team!
We forgot to set out our trash receptical. I called and asked when the next day was I could schedule a pick up. I was briefly placed on hold. The operator came back and stated even though the truck had passed 3 hours prior, he is still in …
These guys rock and Heidi Stoub is the bomb dignity. Kind polite efficient very helpful along with a voice I could listen to for days. You should call if for nothing else just to hear Heidi it’ll make you smile I’m sure
Being a new homeowner can be stressful. I just wanted to give a public shout out to Arrowaste. Heidi was an absolute delight to work with and made the new order a breeze. She was quick to respond and very helpful. Also, very friendly. I …
We just switched to Arrowaste and the person who handled our account, Heidi, is really polite and efficient.
I reached out a few weeks ago residential trash service, which I was told “We don’t service your area. Call the City of Grand Rapids”. Which I thought was fair as most residents use city trash services. I was driving down College Ave in …
Reliable service, and easy to use. This company has done a great job of ensuring my satisfaction. We had a misunderstanding but I strongly believe they will do the best they can to solve a customer’s problem.
I usually don’t write reviews, but thought I should warn people of their business ethics. I used Arrow Waste for over a year. I recently moved and called to ask if they could do a pickup as I forgot in the midst of the move to put out my …
I happened to be watching this morning as our trash was being emptied by our regular driver, Jim ( I think that was him). He emptied the container. As he did this, one small bag fell out and on the ground. The driver stopped what he was …
Wow! Talk about amazing neighborhood service. As I was walking out to my heritage hill home trash cans the man servicing us crossed paths and took the trash bag from my hand. 10/10. It felt like a special moment from the 1950’s where everyone looks out for each other. Would highly recommend these thoughtful folks.
Arrowaste has some of the worst customer service I’ve experienced in a long time. We paid for the whole season worth of the landscape bin pickup and they haven’t picked it up on time about half of the season so far. Most recently was this …
I’m just here to read reviews after I sent the company 3 emails to start service. I can’t believe this place has any business with the horrible customer service reviews and then whomever answers back to the reviews is very unprofessional and snotty!! Can’t wait for my reply 😆 …
Heidi was very helpful in setting up my account and getting me started with Arrowaste.
Kris was very helpful setting us up for service. Very professional and thorough. Great price also.
So they missed my trash I called the same day they said they would get it Fri 2 days after my pick up, no big deal they missed me again and now say that I didn’t have the can out both days! I have cameras on the trash can if I had time I …
They remove our waste weekly as expected. But have noticed that when the s have blown around after a storm, they got out of truck and even grab that. I was impressed. Not the first time they have gone above and beyond but this was really good.
I spoke with Heidi on the phone while my toddler was…let’s say “toddle-ing” and she didn’t skip a beat. Made me feel very comfortable despite what I can only imagine was a horrible other end to the phone call. 🙂
I had to call Arrowaste several times because they didn’t pick up my trash when they were supposed to. When I told them that my neighbors were also missed, Customer service said it didn’t matter, my neighbors would have to call on their …
KAYLEE was super sweet and answered all of my questions! HEIDI was also so nice and answered the phone on the first ring! Grateful for people we actually answer and respond to messages! You ladies are great!
Containers not emptied and rude customer service. Not enough service to meet demand.
Second month of service update: We separated our recycling from trash and the …
We have been Potluck customers since 1991 and never had problems. Now that Arrow Waste bought Potluck in the last 3 months we have started to have issues. With the Christmas and New Years holidays we expected that service would be delayed …
We have been very happy with the service. We recently moved and the switch was handled perfect, someone answers the phone and handles everything with efficiency & professionalism. No surprise fees like we had with Republic.
Heidi Stoub from Arrow Waste was very helpful, friendly, fast and efficient in responding to the quote request and setting up our account. We appreciate you and thank you for your service!
I am very disappointed with customer service and how they don’t care about a loyal customers.
Someone parked in front of my trash can and the office doesn’t open till 8:00 …
My service switched from pot luck to arrow. I became aware of this with an orange card saying there is an issue call our office. 4 times I called and finally on the 4th someone answered. By this time my trash has not been picked up for my …
If they miss your pickup you will need to wait a week or more for them to correct their error! Yes this is the case it won’t let me reply to owners response. They choose to give a snow day instead of picking up trash and make customers wait over a week for pickup which you pay for in advance. Don’t use them for trash services
‘A proud waste management company committed to giving the best trash service and dumpster rentals to residents and businesses.’ Trash was just picked up and they missed pick up last time, I wouldn’t be proud of this mess…
Heidi made our experience very easy and efficient. We just purchased our first home and setting up utilities can be a huge headache, but she made it as easy as possible. Thank you so much!
I see a lot of complaints about a rude, condescending call center agent who hides her name. Her name is Kris Harris (I had her send me an email so I could get her name). She should not be representing this company on the front end with …
Heidi did a great job getting us set up. She was pleasant and very efficient. The gentleman that dropped off the cans was also very friendly and efficient. Pricing is competitive and so far everything’s been great.
DO NOT HIRE THEIR SERVICE
If I could, I would give it zero stars. Customer service is the worst. And they …