Artesian Resources Corporation, through its wholly owned subsidiary Artesian Water Company, is the oldest public water utility in Delaware and has provided water throughout the state since 1905.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
664 Churchmans Rd, Newark, DE 19702
One of there trucks cut me off on route 1 today. Was towing a trailer. Debris came flying off the trailer, and hit my car. Police are being called.
Very poor service
Pitiful.
terrible company services and values
Poor service you ever had
they never answer the phones..
DELAWARE DOES NOT EXIST
Probably your only choice. But it’s not likely to be a good experience.
Very disappointing with there water quality over the past four years my ppm increased from 130 to 320
Artesian is so bad ! They treat there customers badly and are just tyrannical because they are the only supplier around. PS they suck!!!!!!!
I LOVE HOW ARTESIAN WATER COMPANY CAN JUST GO ABOUT CHANGING SOMEONES ADDRESS WITHOUT THEM KNOWING.
Water is pretty nasty in Hockessin. Not sure why they think this is clean. They charge a water improvement fee and don’t improve anything.
The stated business hours are not true.
The employees I have spoken with are rude and professional. …
THIS COMPANY IS THE WORST!!! WE HAVE NEVER MISSED A PAYMENT, CAME HOME TODAY AND THEY SHUT OUR WATER OFF BECAUSE THEY DIDNT GET IN TO UPDATE THE METER!!! IS THIS EVEN LEGAL!!! WE CANT EVEN FLUSH THE TOILET!!! CURSE THIS COMPANY!! I HOPE THEY GO OUT OF BUSINESS AND GET TAKEN OVER BY A REAL COMPANY!
I don’t even have service with these clowns yet and I already wish there were other options for our water supply. We’re moving to Delaware from Massachusetts. I’ve never had to pay a deposit on a utility before, and I’ve lived many …
Some damn good aqua… only God himself could provide better water!!
Uneducated employee that came out to business had a lot of attitude because he couldn’t find the water meter and never fixed it because WE didn’t know where it was. Isn’t that supposed to be his job? Terrible service.
ARTESIAN IS THE WORSE BUSINESS IN DELAWARE! I am considering moving from my area just to find another water company. Sad, I wish I have another alternative so I don’t have to move.Having to deal with misinformation, incompetence, and antiquated technology sucks.
This the worst company the bill was due next week and they come a week early to shut the water off what is wrong with them I dont even know. How could u just turn the water off a week early
1 star only because there is not an option for no star
Overcharge consideribly and horrid customer service. 0 stars!
This place never sent us a bill and cause we paid one day late they turn the water off. We called and they said they had no policy for shutting water off. I have a baby that needs the water for formula and they didn’t care even when we …
Absolutely horrible company. I was $10 overdue on my bill for 3 weeks and they cut my water. I paid within an hour. I’m going on day 3 with no water. Just called and they said they couldn’t do anything. Kids in the house. Toilet can’t flush. Horrible company.
Both the customer service representatives and field technicians have always been nice and very accommodating. Thank you Artesian!
If I could give 0 stars I would! This company is the biggest joke and biggest scam artists I’ve ever dealt with! Had my water shut off, no statements, notices, nothing! I signed up for ebill and auto pay, they have no record of it even …
Artesian as a Horrible Monopoly water Company to their customers. It’s their way or the highway. Thanks Delaware for letting them be a monopoly for water
scammers. they never charge when they call. you do not send the bills and in the pit they cut your
Water. without a letter arriving. SW. of the worst as they work without caring. if people have children. but not even animals are treated like that
Highest water prices out of anywhere I ever lived . They are 450-650% than the national average in my area . It’s so bad I’m looking into installing my own well even though I’m in a HOA . Even if I were fined by my hoa for doing so it would …
My spouse and I recently bought a house in Newark. I was very worried that I would have to deal with this company as my water provider. I am an ex-employee and really want nothing to do with Artesian. When I found out that Artesian is …
Horrible company. I was a customer already for a number of years when I signed up for their electronic billing. They somehow got my email address wrong. So rather than calling or sending me something in the mail (I’m pretty sure they know …
If I could give them a Zero I would! So in order to start my service, I pay these people a $200 deposit which I’ve never had to pay any other utility company a deposit all my life, and provide them with a copy of my lease. Paid all of my …
THE ABSOLUTE WORST COMPANY IN DELAWARE. Came home from out of town to my water being shut off while I supposed to be enrolled in autopay. I haven’t gotten any calls, emails, OR mail. When I looked online they never took out a penny! I tried …
Montrell B. From the New Castle office came to my home to replace several water valves including that main shut off. He arrived promptly and was very polite and professional. He made the repairs timely & efficiently. I would definitely recommend him & use him again for future repairs .
I am a good customer, have lived here for 22 + years without a late payment. I came home yesterday to find my service turned off. I did not receive an email or a bill actually nor did I receive any type of communication regarding the …
In April 2020 we began the long process of building a new construction home. We had land already but we discovered Artesian apparently had a water main running through the lot. We were told initially that it wasn’t in use (it was). To put …
Horrible company !!!! I’m currently renting and my pos landlord had the water shut off so it can be put into my name. But can’t put it in my name without a copy of the lease which he refuses to give me. I have even been paying the water …
Good Morning! I wanted to take a moment to give a HUGE shout out to the ladies in the customer service office. I was EMBARRASSED for them when I saw the amount of stars that this company has! Now, I CANNOT speak on their workers (sorry …
I have my water meter spinning constantly one of the guys came out and said he can’t even explain after having two plumbers out and finally a inspector came and said since it’s inside the house they can’t go inside to check the meter …
When I became a customer 3 years ago, I was uncomfortable and confused with paying a deposit 3 x the amount of a H20 bill. The deposit is excessive.
Fast forward to today. I moved and they still owe me my deposit. …
7/20/22 Called Artesian water company because I had no water service to a house I recently bought. They told me that the service was shut off due to non payment. I told them this was impossible since I just recently bought the house and …
These people are terrible!!!!! I sold my home and in that process contacted the water company to let them know and clearly stated I will not be at this address. Please email me a bill almost 5 months later I get an email stating I have a …