Business to business, Arundel Gas & Water Conditioning
Our water company in Edgewater, MD, helps provide homes with clean and sanitary water. Call (410) 956-2400 to make an appointment with our company. See more
Absolute Nightmare, DO NOT USE THESE FOLKS. Their billing is horrendous and you’ll end up getting over charged because they are so disorganized. Their customer service is extremely rude.
I called on December 20th and reported I need tanks filled tank sitting at 40 and 50 lady said I need to be at 10 in order for them to come out they run five to seven business days so I am not understanding why I have to wait until my …
Totally agree with all of the comments here. Customer service is unbelievably poor. I am leaving this company – beware of nickle and dime fees even for customers who reliably pay their bills on time.
Been with them for 8 years. Customer service is the worst; they act like they are doing you a favor. I run out of propane on average 2-3 times each winter, and they always say “it’s your fault”. I am switching companies to one who knows how to treat people.
I don’t know if it is incompetence or deliberate fraud, but there is something very fishy going on in their billing department. I don’t believe that it is a coincidence that they are the ONLY company in 10 years that TWICE claimed to have …
Arundel Gas assisted me through every step of installing propane in my home. From doing a sight inspection, installation of the lines and tank to the final county inspection the people of Arundel Gas were professional, knowledgeable and courteous.
I also have suddenly experienced a monthly delivery charge that was discovered only by reviewing the bill. Recently we ran out of gas for heating our house on the coldest weekend in 10 years. We called on Friday to ask for gas and were …
I have lived in my house for a year and a half. We have a propane tank for cooking. The old owner used the house for vacation. I told the company when I switched it over that we are year round residents and need more frequent deliveries. I …
Been living in our house for almost a year. When one day the gas company came to our door to remove the tank when I asked why they said for a past due balance. When I informed them that I had been here almost a year and had never had the …
I am surprised to read so many bad reviews. They installed a water conditioner in my home decades ago, before we moved in. When it stopped working for no obvious reason, I called a different company. That company (rhymes with “Whelps”) took …
I am charged $100/yr rental fee on a tank for my rental property. The 1st bill was delivered to the rental property which I did not receive. I did receive a late notice bill ($15 penalty), and when I called to correct the address I was told …
Service can be uneven. When we first started with them, their office folks were great and very helpful. As the years wore on, less so. The quality of assistance from the office also fell. Not everyone seemed able to follow details. …
So much for customer service and kindness in the holiday season.. Bottom line I made a mistake and forgot to pay my bill and ran out of propane my only source of heat in the winter time. It’s Sunday. I called to make a payment and schedule …
Um, no – keep looking. I’m not sure how I got hooked up with them nine years ago, but I can’t recommend this company. A few years ago they instituted a $50/year ‘equipment charge’ – essentially a fee for the joy of having their tank …
I’d give this place 0 stars or maybe even -5 if possible. They are a classic “bait and switch” operation. I called to get a price on propane; the receptionist said she didn’t know the price right then and would have to call me back. …
Customer service is HORRIBLE!! It is impossible to get issues resolved and the rep I have dealt with is condescending and rude. It’s a shame because the gas service has been fine… but when you have to deal with the customer service reps …
I called this company to get someone to come and inspect my water softening system that the previous owners of my home used. The first young lady that I spoke to was very polite and so I scheduled my appointment. I believe my appointment …
A horrible company. I signed and returned a contract to this company. They say they never received it. The woman I sent it to, they said, I longer worked there. Then they never sent me a paper invoice for a gas fill and then locked our …
Great and friendly company! These people know what they are doing! From the office staff (Casey in the main office was amazing!) to the techs who came out to the house for the install, they kept us informed from start to finish! They were …
The ladies in the front office were amazing always have been, the problem began once in the back for the salt pickup. After waiting about 7 minutes a lady wearing a blue hoodie and jeans finally came to help and was immediately rude. It’s …
Disappointed! I had a total water system in stalled last year. Spent over a lot. The experience was good. Now one of my pumps failed and I missed the warranty period by less than a week. The company would not honor or work with me to rectify the issue. This company doesn’t have your back they just want what’s in your wallet.
A total rip off. I didn’t want their service, but they won’t let you switch service providers. I can’t get them to take the tank without charging me a crazy price. Tank is so old it is entirely rusted and looks like a WW2 relic, but they …
We were completely out of propane and they made it priority to take care of us right away. They have always been great in the 4 yrs. we’ve lived here. But this time the driver was just extremely nice and even helped me get our tricky water …
I can’t speak for their home service, but as far as getting your propane tanks filled on-site you just can’t beat their prices. I’ve never had a problem with service in-store, but don’t wait till the last minute before they close because …
awful
Friendly staff
Great service and prices
Good prices and awesome employees
Great quick service from the professionals and at the lowest price around.
Great price on 20lb bottle fill ups!!
very nice place to deliver 2.nice employees.
Good prices and fast service.
Customer service is consistently rude while at every turn, they add additional charges without forewarning. Go elsewhere!!!!
Great people, good price on propane, salt, and filters.
I get refilled grill cylinders here. Cheapest around, fast service.
Poor customer service and dated equipment. I switched providers and am much happier.
Fast and easy. Salt prices beat home depot or lowes. Excellent covid practices
The techs I have dealt with were all very competent and helpful and I’m always pleased with the customer service when I visit the office location.
Absolute Nightmare, DO NOT USE THESE FOLKS. Their billing is horrendous and you’ll end up getting over charged because they are so disorganized. Their customer service is extremely rude.
They are great. Know there stuff. Great prices. Ladies in Fri t very helpful
I called on December 20th and reported I need tanks filled tank sitting at 40 and 50 lady said I need to be at 10 in order for them to come out they run five to seven business days so I am not understanding why I have to wait until my …
Horrible. Glad I switched to Annapolis propane for my propane needs. How does a company go without internet for over 24 hours lol. Ddos’d?
Totally agree with all of the comments here. Customer service is unbelievably poor. I am leaving this company – beware of nickle and dime fees even for customers who reliably pay their bills on time.
I always refill my propane tanks here. Very fast service and always nice people here.
Best price for propane, very friendly customer service
Great place for propane refills. Prompt service. Good price. My “go to” propane supplier.
Michelle came out to do a site survey for a propane tank. She was very professional and knowledgeable. It made the process very easy.
Been with them for 8 years. Customer service is the worst; they act like they are doing you a favor. I run out of propane on average 2-3 times each winter, and they always say “it’s your fault”. I am switching companies to one who knows how to treat people.
I don’t know if it is incompetence or deliberate fraud, but there is something very fishy going on in their billing department. I don’t believe that it is a coincidence that they are the ONLY company in 10 years that TWICE claimed to have …
Arundel Gas assisted me through every step of installing propane in my home. From doing a sight inspection, installation of the lines and tank to the final county inspection the people of Arundel Gas were professional, knowledgeable and courteous.
I get my water softener treatment chemicals here at a great price. The staff is friendly and helpful.
I also have suddenly experienced a monthly delivery charge that was discovered only by reviewing the bill. Recently we ran out of gas for heating our house on the coldest weekend in 10 years. We called on Friday to ask for gas and were …
I have lived in my house for a year and a half. We have a propane tank for cooking. The old owner used the house for vacation. I told the company when I switched it over that we are year round residents and need more frequent deliveries. I …
Been living in our house for almost a year. When one day the gas company came to our door to remove the tank when I asked why they said for a past due balance. When I informed them that I had been here almost a year and had never had the …
I am surprised to read so many bad reviews. They installed a water conditioner in my home decades ago, before we moved in. When it stopped working for no obvious reason, I called a different company. That company (rhymes with “Whelps”) took …
I am charged $100/yr rental fee on a tank for my rental property. The 1st bill was delivered to the rental property which I did not receive. I did receive a late notice bill ($15 penalty), and when I called to correct the address I was told …
Service can be uneven. When we first started with them, their office folks were great and very helpful. As the years wore on, less so. The quality of assistance from the office also fell. Not everyone seemed able to follow details. …
So much for customer service and kindness in the holiday season.. Bottom line I made a mistake and forgot to pay my bill and ran out of propane my only source of heat in the winter time. It’s Sunday. I called to make a payment and schedule …
Um, no – keep looking. I’m not sure how I got hooked up with them nine years ago, but I can’t recommend this company. A few years ago they instituted a $50/year ‘equipment charge’ – essentially a fee for the joy of having their tank …
Bought LP gas and the transaction went smooth.
I’d give this place 0 stars or maybe even -5 if possible. They are a classic “bait and switch” operation. I called to get a price on propane; the receptionist said she didn’t know the price right then and would have to call me back. …
Customer service is HORRIBLE!! It is impossible to get issues resolved and the rep I have dealt with is condescending and rude. It’s a shame because the gas service has been fine… but when you have to deal with the customer service reps …
I called this company to get someone to come and inspect my water softening system that the previous owners of my home used. The first young lady that I spoke to was very polite and so I scheduled my appointment. I believe my appointment …
The inspection went Great! The city inspector gave me the signed approval sticker to place on my electric panel in my basement. …
A horrible company. I signed and returned a contract to this company. They say they never received it. The woman I sent it to, they said, I longer worked there. Then they never sent me a paper invoice for a gas fill and then locked our …
Horrible customer service. If you work at a business and answer the phone you should actually know how to talk to customers and do your best to help.
Great and friendly company! These people know what they are doing! From the office staff (Casey in the main office was amazing!) to the techs who came out to the house for the install, they kept us informed from start to finish! They were …
Friendly staff. Good pricing. Anything you need for your Water or Gas needs.
The ladies in the front office were amazing always have been, the problem began once in the back for the salt pickup. After waiting about 7 minutes a lady wearing a blue hoodie and jeans finally came to help and was immediately rude. It’s …
Disappointed! I had a total water system in stalled last year. Spent over a lot. The experience was good. Now one of my pumps failed and I missed the warranty period by less than a week. The company would not honor or work with me to rectify the issue. This company doesn’t have your back they just want what’s in your wallet.
A total rip off. I didn’t want their service, but they won’t let you switch service providers. I can’t get them to take the tank without charging me a crazy price. Tank is so old it is entirely rusted and looks like a WW2 relic, but they …
We were completely out of propane and they made it priority to take care of us right away. They have always been great in the 4 yrs. we’ve lived here. But this time the driver was just extremely nice and even helped me get our tricky water …
I can’t speak for their home service, but as far as getting your propane tanks filled on-site you just can’t beat their prices. I’ve never had a problem with service in-store, but don’t wait till the last minute before they close because …