AssuranceAmerica Corporation, established in 1998 and headquartered in Atlanta, is one of the leading auto insurance companies in the United States.
| Thursday | 8:30AM to 7PM |
| Friday | 8:30AM to 7PM |
| Saturday | 9AM to 5:30PM |
| Sunday | Closed |
| Monday | 8:30AM to 7PM |
| Tuesday | 8:30AM to 7PM |
| Wednesday | 8:30AM to 7PM |
5500 Interstate North Pkwy Ste 600, Atlanta, GA 30328
Assurance America has an awesome representative, Cheresa Williams, in the Atlanta office. An Assurance America customer hit our car. Cheresa went above and beyond the call of duty to help us with the claim. …
As a Agent and dealing with multiple Insurance Service Centers each day, I can say that Assurance America understands that a companies Service Center is the blood line of the company. I have noticed that during these difficult times that …
The company has it’s issues… as noted. However, I wanted to leave a positive about the agent named, Donna White. She helped me out tremendously throughout my claim. She went above and beyond to help me out in a very stressful time without a car. If you can request Donna, do it!
I got hit by one of there customers and it’s been 3 weeks and still have never returned my phone call. Shawnta Patrick is the adjuster and she is terrible at her job. When I’m told I’ll call you back with in 24 hours and it’s been 3 weeks. This is so sad. I call 1 or 2 times a day and still no call back. Time to get a lawyer.
This company is an absolute waste of money to have, their adjusters never answer the phone and when you speak with the claims department you are told they can not transfer you to a supervisor if you need one. Your calls and messages are …
Mr Brown has made my claim progress much easier. He has been right by my side every step of the way! …
Started policy with them 2 months ago and set for automatic payments and never ever seen a statement for this company yet, i better not hear anything about reinstatement fees or late fees because it’s their fault they don’t automatic draft on their end so if they don’t recieve their money then oh well.
all the reviews about them insuring the worst drivers are true, they’re a fake insurance company
This so called legitimate company (surprising they’re still even in buisness) is not responsive at all when it comes to filing a claim against their insured who’s totally at fault. They act like they don’t want to take responsibility …
Yeah so I got into a car wreck with one of their insured vehicles that ran a stop sign never stopping 20-25 mph. Called the police got a no fault claim form from the officer turn it in like I was supposed to to my insurance company. Made a …
If you are hit by one of there drivers call a lawyer asap. I’ve been calling almost everyday for 2 weeks and still haven’t received a call back. Nor has my car been fixed. I dont understand how I can be hit from behind by a guy without a …
This company is horrible I didn’t have this insurance for more then 24 hours and was penalized for canceling. The car I bought from the dealership car broke down the first day I drove it home I got it I returned the vehicle and canceled the …
Cheapest full coverage insurance My husband and I have ever had on 2 vehicle. One is financed still and 1 is paid off. Really good coverage and customer service.
This is the worst insurance company I have ever been with. I took my truck off of my policy two weeks before my payment was due they told me I had to still pay another month on the truck because they had sent my bill out already. So I …
Unprofessional people. Refused to give us rental car then gave us one up to the point our car went in for repairs. Brian is the most Unprofessional person I’ve ever dealt with.
Gabby really helped me and my husband with an issue we were having and she was so sweet and kind and really went the extra mile to understand our problem and provide a solution. Will be doing business with assurance america for a long time!
I made a claim with them on Jan 8. I have been trying to reach the company to get a rental to get my car repaired. Literally stayed on hold all day and no one ever came to the phone! Still waiting to get a call back so I can move forward with getting my car repaired.
When we first started, we ran into great difficulty. After being switched to Anthony whom worked diligently, we finally came through with great results. Thank you very much Anthony.
As a lien holder on a vehicle you should be able to know the status of a claim. Not left with voicemail after voicemail with never a response. Car dealers stay away.
I was rear-ended by one of their driver’s. It was the other driver’s fault and my car was totaled out. They were fairly prompt in getting back to to me, however, they are not willing to put me in a rental vehicle after they pick mine up to …
Ineabelle was the kindest and most helpful claim adjuster I have met/correspondent with. Called me immediately. Knowledgeable and professional. Thank you for your assistance.
I’ve been trying for days to talk to the person in charge to send the email to the workshop for authorization to start repairing my vehicle and I can’t. The person does not answer, does not respond to email.
Bait and switch! Website quotes you a specific rate for auto insurance with a “purchase now” option, takes your credit card information and then changes your rate after processing. My rate changed from a $70 down payment to a $245 down …
My husband was hit by one of their drivers and it took 2+ months to receive payment for a totaled vehicle. We had to come out of pocket for the down payment on another vehicle while we waited for the check to arrive. Very slow response time. I’m not sure what we would have done if we did not have the money for the new vehicle.
My son recently got ran into by an insured of assurance America. He got no tickets and they refuse to pay to have his car fixed.
I would stay clear from Assurance America because of no payout.
Shavern Is absolutely amazing and extremely helpful. Especially is such a stressful time for me! She is a Great asset to this company!
Their insured driver destroyed my property and the company refused to insure the property loss, on top of that being unresponsive to emails and calls. I had to go as far as to bring it up with the BBB to get an answer. Poor customer service and overall poor experience. I see why people get name brand insurance
I have always been happy anytime I have had to call or add a vehicle/driver. All representatives have been kind and helpful and knowledgeable. I will continue to use Assurance America as long as I can!
Had no problems with the company, only thing I didn’t like I was unable to change my due date unless I used autopay
Lori D.
Really was helpful and she is in customer service and she does her job very well and showed great interaction skills and assisted me to the fullest extent. The ability to resolve and resolute my problem was more than exceptional.
Horrible customer service, scammy insurance company. Their agents will lie to you and tell you that they attempted to auto-draft a payment from your account and it failed, so they un-enroll you from auto-pay. Then they charge you an insane …
This was my first accident. Not only was this experience extremely professional, But I didn’t expect for the service provided to me to be so exceptional and quick. A very special thank you to Gail Hayes, who answered every question I had …
As an insurance agent I have done business with Assurance America for 16 years. Their marketing representative, Larry, is extremely helpful with any problems we may incur. Their system is easy to work with from new business to endorsements.
WORST INSURANCE COMPANY IN AMERICA. If I could choose no stars I would. My car was involved in a total loss accident by one of Assurance America’s(AA) insured. The following day after the accident I spoke with one of AA’s adjusters named; …
I was hit by one of their insured and Danny Galetta was the adjuster handling the claim. All was handled promptly, professionally and fairly. While it is always a pain having to deal with an accident, the claims experience was flawless.
Alex was a big help and even saved me some money on my car insurance!! Definitely recommend!!
Ms Tameka pound was absolutely amazing
She was very knowledgeable and sweet and deserves a big bonus 🙂
They are the worst company I have ever dealt with! There “customer” hit our brand new car. We has it 1 month. I could never get them to return my calls in a timely fashion, they shorted us on payment and they didn’t cover all of the rental car like they are supposed to. Hands down the worst!
Quick response, easy self guide instructions in how to use there claim portal. Less than 20mins to do it all while the other driver was on hold for over two hours to reach All State 🤷 Danny Galleta was very helpful in getting us going. …
Wish I could give 0 stars. Horrible customer service. If you are in an accident, prepare to be frustrated as they do not provide any help. Do not recommend. Go somewhere else for a little more money and save yourself the heartache.
We are Georgia State Auto Insurance Inc and we are celebrating 10 years of having our business and one of the first Insurance companies that supported us has always been Assurance America through its representative Mike Holdberg, who has …
I just want to say that Justin Offield is exactly the type of person that makes this company stand out, his professionalism, attitude, attention to detail, and communication skills were 100% spot on. Justin made the standard hellish …
This feels like this insurance is a fraud and scam basically I had an accident with a person who hit me on March 23,2019 and the adjuster I was assigned called me maybe like if even 2 times I keep leaving voicemails which she claims she …
Stephanie was great to work with, she explained everything on how the processed worked. She gave me alot of peace throughout the process
Was very fast with handling my claim. Easy to get in touch with. The agent Ms. Gail, who I was working with was awesome and on top of things. Got my payout fast and a rental set up for me in advance.
The adjuster messed with the wrong one. Instead of being courteous and professional, she was sarcastic and nonchalant. My wife is not the one to play mind games with lol. Wanda Clayton is about to be blogged, news casted, and will …
Brandon Smith in the property damage department turned a really bad situation into a much better situation. He was professional, responsive, and helpful.
If someone hits you and have this company, don’t waste your time. They are cheap! Will write you a check for way under the amount to fix your vehicle, and never answer a phone, email or fax. They have been dodging me for 3 months to just …
Worst experience with Car insurance I have ever had. PLEASE HEED MY WARNING. Several times I have called these people and was met with confusion and a “can’t do attitude.” What’s actually worse than the insurance itself was the 3rd party …
Well considering they don’t call back customers, don’t send out adjusters, are rude on the phone, they don’t tell the truth and we’ve been without a car for over a week they are about to meet my lawyer… I’d give give them a 0 if I could! …
Had my License suspended due to an automobile accident and they refused to turn the FR10 paperwork in. They said it wasn’t their responsibility to fill it out. Which I called the highway department and the highway department stated if …
Ive had insurance with them for a year and a half now and honestly I have never had an issue. My auto pay comes out every month with no issue. I got into a car accident Nov 1, reported it that same day. Calls back and forth were no issue at …
Absolute worse company ever!!!! I was hit by one of their insurer’s and the adjuster was trying to force me to take a ridiculously low amount and did no want to reimburse me for my medical bills!!! Instead of negotiating with me they …
Shady insurance company and people (Ligia Gomez Galicia, Liability Adjuster). Ignored my contacts for months while avoiding paying a small (<$600) third party damage claim.
Great company, great prices, good discounts. Every time I call there’s friendly and kind customer service behind the phone. I will never cancel my policy unless I get to that age where I am unable drive anymore. Highly recommend AssuranceAmerica!!
Absolutely nightmare! It is impossible to get ahold of your adjuster with this company. They do NOT return phone calls or emails! People within their own company can not get ahold of their own employees. Days of their own people sending out …
We sell policies with Assurance America in the state of Georgia and South Carolina. They have great customer service for agents as well as for clients. There are multiple discounts available and the rates are very competitive.
I am proud to offer my clients a company such as Assurance America.
Great company! Customer service, underwriting and claims are amazing and responsive. Rates are very reasonable and overall great experience. My marketing representative Larry McKeehan is really professional, knowlegeble and helpful. I am …
Mr Byron McNair, was amazing he answered every question and concern I had, and also returned my call each and every time I needed more answers! He definitely deserves a raise!
My representative was very professional and helpful.
My experience has changed my rating. I pray that everyone can get on one accord and make the business flow smoothly. Timing is everything and it took 4 months to get a claimed settled and that is too long.
I have to say by far the worst insurance company ever , First off for someone to pay just about 300 dollars a month for y’all not have any appraisers which is ridiculous, then you give the customer the run around when it comes to assisting …
I was in an accident 7-22 that resulted in my vehicle being towed, my vehicle was then STOLEN from the tow yard… worse days of my life until Garrett Brown took over my case in the theft department. When I tell you he’s the best at what he …
Very helpful and friendly highly recommend
I had a client of theirs hit my car. I called and spoke with ANDREA in their claims department. I have never spoke with anyone who was this rude in my life. She was condescending the entire conversation, she insulted my insurance company, …
Agent and adjuster never answer calls and never keep promise
*Edit after reply from the owner: …
Mrs Tamika pound was very helpful an very nice an showed great concern
Gator’s Insurance Service territory manager Christine Powell is so awesome in doing her job. She makes sure that you have an understanding on the company’s acceptable / unacceptable risks. Once Christine is done with schooling you on the …
This is the worse insurance company I been with, they been giving me the run around since day one. They never call back or never answer the phone when they do call back they left a message saying my damage less then my deductible. I was …
Reported a claim oct 1, 2021, with pd report, 1 missed call from taylor johnson oct 3, 2021, i have returned calls almost everyday since missed call and no answer.it has been 13 days since report.
By far the worst company I have ever dealt with. My first phone call with claims ended up having an employee with an attitude and sound very ghetto. I asked to speak to his supervisor and he told me she was busy. I attempted to continue to …
Terrible insurance company you would think they would see their rating and try and fixed the problems. My insurance was due on the 20th they stopped taking the money out of my account for some reason so I started calling my payment in. …
Very helpful and informative about my policy
One of their insured drivers hit me as she was backing out. I was given the run around trying to file a claim and I believe the first person I spoke with purposely transferred me to a fax number instead of the claims department. Then the …
0314/2018
WISH I COULD LEAVE ZERO STARS!! Worst insurance company in GA!! This insurance company specializes in high risk consumers and their claims department is …
I have been writing business with Assurance America for approximately 15 years and the Customer Service has always been helpful when we needed their assistance. The rates are competitive in our area and we love dealing with our Marketing …
Took them two weeks after their driver hit me for them to even contact me. Then a month after the accident they inform me that even though their driver was at fault because he ran a red light, they wouldn’t be covering the accident. In this same conversation they suggested if I wanted my vehicle fixed I should pay out of pocket myself.
A lady totaled my truck and I had full coverage for them to not cover it! I’m left with making payments for it. Never got a policy. For the adjuster AJ to be very rude and irate saying they closed it and nothing further will take …
This company is fighting neck and neck with ACCC insurance as the worst company to deal with. I was hit over a week ago by someone insured by them. The customer service rep who took the claim over the phone was nice up till the point I …
Laura was a lot of help today, she was very willing to help me out and super nice !
I went through an insurance company who finds the best price. I will admit they dropped the ball in explaining why my price was low but this company is still overcharging people. Got a discount for being on autopay that made my insurance …
Tamika is great very pleasant and helpful
Yes, they are very, very rude and unprofessional. Also, remember InsureMax or Assurance America does not give a “grace period,” such as five or ten days after your initial payment is due like most insurance companies. In order to make a …
We have represented Assurance America For 10 years in Texas. All Americas Insurance highly recommends them to our clients. Assurance America has exceptional Customer service , easy billing and have NEVER had a Claims Complaint. We wish more insurance companies would provide this type of all around care to customers. Jeff Noon owner
After back and forwards with different people that was giving me the run around , Kimberley Coleman Was The Best Person for me she was professional and made sure I understood everything before getting off the phone. She will Definitely be the reason I will be renewing !
My experience is that I pay you every month for basic car insurance. I’ll give you 2 stars for that.
I’d like to pay you less if possible. …
Mr Kang you demonstrate Great Customer Service. You complete things in a timely manner going beyond your duties. This company has a great employee on board. Keep up the excellent work. Terisha
I had a great experience. My adjuster & the whole team got everything 🙌 taken care of. Antoinette Pino, she is awesome. Thank you to everyone …
I have been trying to gey i touch with my adjuster for the accident that happened on June 17 and it is like I am being ignored. I have not heard one thing about my injury claim. Looks like I am going to have to take action to het my claim settled.
Called today (10-8-2019) to cancel my auto policy and the “customer service” rep told me to have a nice life. Wow. I called back to file a complaint and was told that I was unable to speak with the supervisor because they only have one and …
Definitely a great company for insurance and all your needs i wish i have found them when i started to drive great people and great and awesome rates Definitely deserve 10 + stars always..
BUYERS BEWARE!
this is the worst insurance company I’ve ever dealt with.
They are so unprofessional! Customer service is horrible. …
We have been an agency partner with Assurance America for a number of years now. I always know if I need anything that they always have our back and that they treat our customers well. I have to give kudos to Jackie Robinson and Mike Holberg for always going up and beyond!
We here at Select Insurance Group Inc. have been a partner with Assurance America for over 10 years. This is the one company that we never have any difficulty with. They are an A+ company when it comes to their service and their claims …
I wish I could give this place zero stars. Nothing has been done for my car. I was the one hit by one of their clients and it’s been weeks without anything done. The only reason I have a rental car is because my insurance company has given …
Rates are ridiculous, we are in the middle of a pandemic && they charge almost $50 if you remove auto pay … not if you’re late, if you remove it. There is no flexibility. Agents are non chalant. Makes me believe these 5 star reviews are …
I have been an agent for Assurance America for 20 years now and they have continued to stay in touch with trends in South Carolina and remain very competitive over the years. They have excellent management that really cares about their …
I’ve been with this company for over a year now and the customer service is phenomenal ! …
We at Safeguard Ins Inc love working with AssuranceAmerica and would highly recommend them. They have competitive rates and good discounts. Their customer service is excellent, very professional, and incredibly positive attitude. If we need anything, we know we can always reach out to Larry our rep, and he is there to assist.
I cancelled the policy and less than 2 weeks later they took money out of my account electronically bit I was told they can’t give me a refund that way that they had no way of doing that. So now I have to wait more than 2 weeks to get money …
Thanks For Tameka Great Customer Service 👌🏾 …
Everyone here at Signature Insurance Group can proudly say we have worked side by side with Assurance America for over 10 wonderful years. Our Partnership has grown into one that rises above the rest. They are such amazing company to work …
I have had an insurance claim open since November of 2020. It have not gotten resolved yet. The adjusters claim that they can not find my vehicle to do an estimate. I gave address of where the shop is at. I am still dealing with this issue.
Had many issues with them and retrieving information.
I am an independent agent in Birmingham Alabama. I deal with the claims department at Assurance America. Two employees stand out very positively. Jordana in first report claims and Brandon Smith, a claims adjuster. Both are just fantastic. Regards.
Assurance America Corporation is an A+ company and I wouldn’t go anywhere else. They are affordable, flexible and have a top notch customer service base . If you’ve tried the rest, you should come on over and use the best! Their rates are …
I used this company for insurance and the rates are not very good compared to competitors, the staff is not the greatest there is no help at all from these employees after I had been in a wreck (not at fault) and still couldn’t help me to get the ball rolling, I would not recommend
Tameka did a very good job on my insurance policy she’s the best
I have been writing policies with Assurance for quite some time now. They have very competitive rates in Indiana & are always great at explaining the claims process. Usually when I have a customer waiting on a claim to be paid, it is caused …
Veronica Sanchez was super helpful and patient with me! Every customer service rep should have her enthusiasm to help out customers and agents.
Tameka was amazing and helped out tremendously
AssuranceAmerica Corporation does not work by the values they claim. They are not direct, as they did not work to provide me as a client quick and responsive updates. Over a month of their disastrous intercommunication efforts, I decided …
I like Assurance America. There my first car assurance. An no matter how many times I call them with same or different question they all ways explain whys I can understand. Never rude to me. They send my bills on time an email me. Thank you Assurance America 😄 …
AssuranceAmerica offers the best rates I’ve found to fill my auto insurance needs within my budget. Getting insured is quick and easy. They came recommended to me, I have already recommended them to friends and family, and will continue to …
Tameka P. went above and beyond to help me gain access to my id cards and dec page. She was extremely polite and professional. Awesome job!
I would not recommend this insurance company to anyone else. The reasoning behind that decision is I am unable to speak with anyone, I am not notified when changes are made. The company also cancels your policy if you are 1 day late. In a …
O been working with them for more than a year and it works great, really good prices, and Erick form customer service was super helpful when i call for some documents.
This the worst insurance company ever. I had a accident August 9 almost 3 months ago. I have not got my car fix yet. I did everything they ask, I even got the body shop to send the info back in 2 weeks ago still no response. They want even …
Had a hit and run don’t have the information to the other vehicle. Had to take my own photos of damages then told damages don’t match. What are you matching them to not knowing but half of what happened. I didn’t even witness the …
Claims department is the best I’ve ever dealt with. Super helpful, almost more than they have to be. Helped me with my issues and then some. Thank you Sung
If you ever find yourself in an accident and the person at fault has Assurance America…please hire an attorney immediately! These people are unethical and very unprofessional. They put their profit over your pain & suffering. Please, don’t allow them to mistreat you because their policy holder violated you.
By far one of thee best customer service calls I’ve encountered, Tameka was very professional, detailed and helpful. It would be nice if more customer service reps were as pleasant to speak with as Tameka. Thanks for your help!
Eric was great he solved my problem within minutes and saved my life. Thank you!!!!
Ineabelle Owens, was very helpful, and quickly handled my claim promptly!
Eric was very knowledgeable and friendly with one with my situation he resolved it resolved it very quickly and I am very pleased did I hit pleased that I talked to him as my agent thank you Eric you did a wonderful job
By reading the reviews I’m assuming you have to be a customer to get this “great” customer service so many speak of BUT when you’re trying to get a claim done there’s no “great” customer service AT ALL. …
I just wanted to say that India Jones has got to be the best employee that you have. By far the best customer service I’ve ever had. She has been kind patient and very courteous and understanding. No matter how many times I call. And if there’s any raises to be given she should be the first to get it. Indiana Jones real Rockstar!!
Eric was very helpful and patient with me. He assisted me with such care and kindness that it definitely calmed me down from how irritated I was before speaking with him. He definitely knows what he is doing and is compassionate. Stayed on …
I was in an accident with one of their insured clients , the Adjuster came out 48 hours later and I was just sent my papers to be compensated within the next 24 hours. The accident just happened on Sunday. Gayle Hayes has been such a …
Never would I have thought to have a pleasurable experience handling a claim to due a hit and run on my vehicle. I was pleasantly surprised at how easy and effortless it was to get all my needs taken care. This includes payment for repairs, …
This company is horrible. I purchased a policy. Then had had car trouble and had to cancel 3 days later. They told me I could cancel and I would receive a refund. A week later I called to check on refund. One was never sent or requested. I …
I would like to give a big thank you to Anthony Russello with Assurance America for handling my claim with such patience ! He was extremely professional. He walked me through every step of the process to get my car repaired with kindness …
Our Agency is in Alabama, we have been Partner with Assurance America for over 5 years now. Their Rates are incredibly competitive, the Claims Department works very quickly. Their Customers Services Center is always available and willing to help. My field Agent has my back. I Love doing business with great Company.
Ligia Gomez is very professional , she’s responsive & gave me excellent service. She got everything done in a timely manner from phone calls to emailing me back. She kept me up-to-date with my rental car & super patient with me! She is one in a million !
Worst insurance ever. Been with them for years with full coverage clean record. Had to be rushed to the hospital by an “excluded driver” to have an emergency csection and as I was dropped off my vehicle was totaled in an accident and they …
Giving them one star was just so I could give this company a review. I did my application on-line for a 2001 Buick. I only wanted liability on the vehicle and they quoted me 145.00 down at 155.00 a month I thought that was too high for …
I am typically not the type of person to write reviews, but I wanted to pay it forward to the Claims Representative that went above and beyond to help me in getting my car fixed. I was recently in an accident, and submitted a claim through …
If I could leave a negative star, I would. Trust me if you are thinking of using this company for insurance for your vehicle, PLEASE reconsider. One of my customers purchased a policy form this company and had the policy over a year. …
S. Belle at AssuranceAmerica made the claim process, painless and stress free. I received updates, documents in an extremely timely matter. All questions were answered clearly, professionally with resolution.
I’m so happy I chose AssuranceAmerica.
This is the worst insurance company ever to deal with! I was hit by one of their insured and all I have been getting is the runaround with this company! Not to mention the people are extremely rude. They are a bootleg company with no …
My fiancé and I were involved in an automotive accident two weeks ago with a client, who was at fault, of this insurance agency and so far the person assigned to it has refused to return calls or speak to us in any capacity. So we are …
They took the money out my account before it was due. I called to cancel and got my refund check 2 weeks later. My policy was 417 and all I got back was 170 due to the cancellation fees. No other insurance company does this. It was cancelled the same day the payment was due. Never again.
Danny Galletta was our adjuster and we can’t say enough about him. Hard to find a guy who is not only professional but also personable. He cared and was very efficient every step of the way. He got our car paid off before we even found the …
This company insured me for 11 months! My payments came out of my account automatically so I was never late! Someone stole my vehicle and I took proper steps with doing everything they asked! Unfortunately they totaled my vehicle, but …
Do not use this company..Unprofessional, Customer NOservice, lack luster at best…WARNING….Use at your own risk. They will rip you off in every way possible. Quote you one thing then charge you something completely different. Then asked …
Every individual at the company has a positive attitude. Fast and efficient claim process. Once repairs begin, communication to the shop is seamless to insure my vehicle gets back on the road as quickly as possible. Customers are treated in a courteous manor and the company is quick to respond to issues! I would highly recommend!
I have (unfortunately) had a lot of experience with claims with auto insurance companies, and this has been the worst experience by far. My accident happened almost 3 months ago and the settlement has still not been paid to the lien holder. …
One of the most helpful and friendly person I have talked with in a while I will give her a five any day of the week you made my day thank you very much.
Super easy. No wait time for rep on phone.
I had Justin as my representative and he was very nice! Made the whole process easy and explained everything throughly. Accidents can be stressful and confusing but my needs were met in a short period of time.
I have had a lot of bad experiences with insurance companies in the past.
I called in to make a payment on my car insurance policy and to my delight, I was treated with the utmost respect. …
My 1st time trying this app out. So far so good plus the better you drive the more rewards you receive. Pretty cool…
I’ll give an update in a few months to let e’ryone know just how awesome this company has started out to be!
The agent that helped me this morning was very nice and very helpful
AJ did a wonderful job assisting me with my claim. He was very prompt in returning my call and was very thorough during and answered all of my questions with patience. He was very friendly and really made me feel comfortable with discussing …
I had a different insurance when I switched after an accident that wasn’t my fault. I didn’t have a car for a while after the accident so why would I continue to insure something that went to the Scrap? Well, I got a high rate because I …
Tameka was great help with making changes to my policy
AJ is an awesome representative. He is someone that makes this “less than” company good. By less than I mean not a big name corporate company. He answered the phone when I called, answered all my questions even when our claim got moved out …
Alexis was a very amazing easing representative that representant the insurance company very well she was very kind patient and generous and it means a lot to the elderly when we talk to someone that patient with us kind and understanding …
My experience was great. Laurie was so helpful and knowledgeable. she was very attentive and answered all my concerns. Great personality!! Excellent customer service.
I was hit by someone insured by this company and it’s been the worst experience ever. I have called multiple times and left messages. I have only been called back once. I missed the call because I was in the doctor office with my child. I …
I was recently rear-ended by a double cab truck that was pushed into my vehicle by a large suv. Gail Hayes of Assurance America Insurance assisted me with much of her time, knowledge, and directions through this process of the insurance …
This has to be the worst insurance company I have ever had to deal with. Adjuster does not return calls or emails. My car is not safe to drive and they will not supply a rental car (even though my claim was approved) until parts are …
I purchased a new vehicle today and when calling to switch over my insurance I could not have asked for a better representative the Tameka Pound. Tameka was able answer all of my questions and help with out and complete everything I need in about 15 mins.
Worst service ever Sarah the supervisor was unable to assist with my issue showed no empathy and just unprofessional.
I had a rental vehicle to go out of town because my vehicle was no fit to put on the road and I had an open claim with Assurance America because a guy had hit my vehicle with his dirt bike. They did not give me any type of assistance with …
Bree-Ashley and Joshua are the most wonderful people I have encountered. I’ve never met more friendlier and caring people than I have here. They made me feel like I mattered. Thank you for being so caring and wonderful to me today 😊 …
Lori D or Lori Dollar was by far the best agent that I have delt with after her taking the time to listen to what happened she completely understood and fixed my issue and I deal with many issues daily like anxiety depression and bipolar …
Was very helpful and kind… Appreciate your customer service
Unfortunately, my vehicle was involved in a accident. The experience with our claim representative Rosa Rodriguez was excellent. She is very knowledgeable, professional, prompt and most importantly reliable. She followed up every time as promised making this stressful experience turned positive. I am very happy with Assurance América.
I’m posting this not as a client, but as someone having to deal with this company after being rear-ended by one of their customers. I am NEVER able to speak with the claims adjustor assigned to my case. She doesn’t respond to emails and …
I got rear ended a month ago, by one of their customers. I still have not spoken to an adjuster. I have called and left messages over a dozen times. Now, we are receiving letters that are short dated stating that they assume we don’t want to pursue a claim, since we have not contacted them. Zero stars!
Laura Lazo did a great job with my transfer of my insurance from one vehicle to another, was really nice representative for the agency, they have good rates.
The absolute worst auto insurance company you could possibly think of. I wouldn’t recommend Assurance to my worst enemy. Very unprofessional and non responsive. If you ever need them for what you pay them for, they will try and make you the …
I am at aw of how good this company is treating our family. They immediately answer the phones Monday morning and since I changed my ZIP code and was looking for an update on my policy they cut my bill nearly in half! Your professionalism …
Absolutely worst experience I have ever encountered while dealing with an insurance company. Sub par, inadequate, ignorance, and insufficient are just a few words to describe my experience. My vehicle was damaged by a client of assurence …
Tameka was great, very polite and knowledgeable, took care of me
I wanted to share my experience with Edwin Munevar his customer service skills are amazing he help me solve a problem that I was so worried about. He was informative, he was outstanding and his ability to provide a solution and put my mind …
Adam was great I had an issue with them seeing points on my license for an accident I wasn’t at fault for with another company they made sure to try to fix the issue he even called me the next morning to let me know they found an actual fix …
Terrible customer service, their insured hit my vehicle, I have been calling Assurance America for months to get them to pay to repair what was deemed their customers fault. The adjuster never calls me back, today when I spoke with someone, …
Tameka great customer service was able to help me with any questions. Thank you so much
If I could place zero stars I would. This is not a creditable company. Im pretty sure there doing something illegal with customers account. I purchased Insurance policy with them about 6 month ago. Jan I realized a hispanic name of some …
Adam is awesome he took my payments and provided me with a quote for my new address. He was polite, prompt and courteous. If I could speak to Adam every single time I called I’d be thrilled. …
Garret was very helpful and knowledgeable. He is a good rep to have on your side. I do not have insurance with this company but with the situation at hand that I was dealing with. This rep helped me out a lot so after reviewing the reviews …
Great customer service, specially Ms Annabelle Owens
My first time getting hit and just my luck to have to experience with such a bad insurance. I got hit by a client of them and they called me asking for information just to hear at the end that the guy isn’t picking up so they can’t proceed. …
This is the absolute worst insurance company, however there has been 2 ppl that seem qualified to have their job and to communicate with customers, but the “fasttrack” department is full of inadequate and incapable employees. They’re …
Tameka was killer. Super friendly, efficient, and effective! Deserves a raise and a free drink
Tameka, Did great gettin some docs ready for our mutual customer, Thank you.
Doc Auto Insurance Agency.
Tameca was very friendly and knowledgeable of the information I was in search of. Great customer service
I have to say Adam was awesome very good listener and was able to help me with all my issues…
Laura is excellent agent 5 star.
I was very pleased with Mrs. Gail Hayes in how she worked diligently with me to get this case resolved. Mrs. Hayes, was knowledgeable, professional and courtesy. Thank you for great customer service.
I love that when I had a issue with my insurance payment Mrs Tameka stepped in and helped me with no hesitation. She listen to everything that I had to say and she explained the situation and we both came on calming grounds. I love that she …
Great cust. Service every time . Very detailed and prompt service. Tameka is very helpful
Spoke with Jessica and the process for the claim didn’t even take more than 15 mins on the phone. She was very thorough and nice.
Thumbs up for Sandy… great help. I will recommend this company..
I wish I could give this company ZERO stars!!!!!! It’s been more than a month, without speaking with Ms.Goodwin. She refuses to answer the phone or return any phone calls or emails. I had to send the police report to her, since she didn’t …
Terrible, take their time at taking care of people who are/were in auto accidents with their UNINSURED DRIVERS ‼️
Their Adjustors (Michelle Vasquez) does not do anything to help people and her UNINSURED DRIVERS are to blame
Ms.Tina Foster was and excellent agent.. Spite what i went through with other agent who really didn’t care nothing about my concerns a few weeks. She took her time and went back to the beginning of my situation.. She explained everything to …
When I first started with my policyMy due dateMy due date wasMy due date was theMy due date was the 13thOf the monthAll of a sudden now is the 6th of the monthTheyDon’tAllow any grace periodFirst company I’ve ever been with that don’t even allow any grace period
Laura L. Was the best. She explained all my account billing details. She was nice, professional and ensured that I fully understood billing details and alleviated my confusion. Excellent customer service. I vote for a raise or promotion.
Katrina Young
I suffered a car accident with one person insured with this company and they were very helpful. The agent in charge of my case was very kind, very patient, she replied my e mails pretty quick, she answer all my questions. All the service …
Ashley Baker was a very kind-hearted and helpful woman throughout the entire process. Many thanks to her and Assurance as well.
I spoke with Ineabelle Owens, the adjuster for my claim. She was very friendly and knowledgeable, explaining in detail what I needed to do to get my car fixed.
I wish every company had rock star employees like AJ (Alex S). He called me promptly and professionally. He not only got ahold of me ASAP he let me know everything I could do to resolve an issue I had a over year ago. I am a business owner …
The staff went above and beyond my expectations to ensure I was looked after in all regards. Not only were they professional in their service but ensured I was updated throughout the timely process of adding an extra vehicle to my policy. I would like to single out Tina for her outstanding assistance throughout. Kindest regards Nick
I had an Awesome Customer Service Experience Today , Tameka M. Pound , She handled my call with the upmost satisfaction . She was very polite and a delight to speak with . You don’t get Good Customer Service Everyday and She Definitely Gave Good Customer Service !!!
As an agent from Freeway Insurance sometimes it’s frustrating to not find the help you need to take care of a customer but, I gladly spoke with Ms. Tameka Pound. She delivered great customer service and helped me with my inquiries in a professional way! 👌🏼 🙌🏼
Thank you. …
After filing the claim from my accident I had a check within 4 hours and had my car to the body shop the next day. Rosa did wonderful!
Their customer service and claims department sucks. I’ve been transferred several times and have been on hold for over and hour to speak with a claims adjuster. I’m switching insurance ASAP
This is the worst insurance company I have ever dealt with. One of their policy holders was driving without a license, texting and driving and ran a red light tboneing my truck. It was deemed a total loss almost 20 days ago. They have my …
I was hit head on by one of their customers. It was a Terrible overall experience getting the claim processed. Happy it’s over with now. Dealing the claims adjuster, was like pulling teeth. Trying to get her on the phone, or her responding …
The only possitive I can say about this company is Shavern Belle. Shavern is an absolute gem. She is knowledgeable and was a pleasure to work with. This company took over six WEEKS to process my claim (I was the owner of the totalled car, …
This company is a joke! Their driver rear ended my vehicle and they not returning my calls or emails the Adjuster Sean foster is a joke! I just want my claim processed! You call the 1800 number they are a joke as well! Run from this insurance company! I been with Geico for 16 years their customer service is outstanding!
Tamekaa was EXCEPTIONAL in helping me understand everything I needed and more! Much appreciated!
My Daughter was involved in a hit and run accident caused by a driver insured by this Company. We received a letter in the mail because we had notified our Insurance Company who then filed the claim with them on our behalf. We called the …
Tameka was able to get my contact info corrected and my ID cards sent over to me surprisingly fast! And also had a pleasant talk while we waited.
Tomeka’s customers assistance was wonderful. She assisted me with my SR-22 . It was incorrectly sent the first time.
Go. TOMEKA!!!
Debbie H
I can’t speak for every agent, but I can confidently say that working with Garrett Brown was an incredible experience. Dealing with insurance after a stressful event such as a car accident is not always an easy task no matter who is at …
Tameka Pound excellent service and I appreciate the help vary much! She
Was so helpful and understanding!
We had an accident, hit & run = total loss, on 12/9/2022 and still cannot get this claim finalized. By far the worst company I have ever dealt with. I spoke with the adjuster (LG @ 7003) a couple of days after the wreck, (12/12/22) and …
Wonderful customer service experience. Tameka was an expert in her field and assisted me flawlessly with everything I needed help with!
My customer service representative Tameka was very professional and answered all my questions regarding my policy using her exceptional customer service skills!
I need my car repaired Yesenia Gonzalez mailbox is full I guess she never checks them. Also no reply to my emails. It’s been 2 weeks and they have not done anything to help me.someone please help. Is this even a real insurance company? I …
The best customer service, I have received in years. She was quick to the point, extremely pleasant and polite. Took care of my needs , and spoke words of encouragement. Beautiful spirit! Thank you for kindness
It was a pleasure talking with Tameka! She answered all questions, explained how she could help me. She spoke fluently, lately I have had terrible customer service reps. sounding like they didn’t want to work, didn’t know what they were …
Tameka was very professional and courteous and pleasant excellent customer service! Sent me everything I needed very quickly!
Tameka was very polite and handled my issue quickly.. She is great at her job. Thank you
Tameka on the Underwriting Customer Service team is fantastic. My call fell into her lap and she made what I thought was going to be a really long and frustrating experience a short and sweet process. She reached out to the right people, …
Awesome customer service experience. Tina was super friendly and extremely helpful and quick at taking care of all of my needs.
Horrible! Run do not walk! We are now a month and a half in with our claim! We have had to initiate every communication. Phone calls and messages are not answered. We have a damaged car and no resolution! Call customer service every day and have them escalate the case. It won’t speed up the process, but it is documented in their system!
Thank you Mr Brown Your assistance throughout is highly appreciated. Very articulate & efficient . The process was a breeze & handled professionally.
Thank you again
Talon was wonderful!! She did the job in 30 minutes, which three people could not do in a week. She saved me a ton of money, looked over the policy gave suggestions on how to save more and she has retained me as a client. I did speak to her …
Tameka Pound was the one who assisted me on a late struggle I was passing through, after explaining to her what I was passing through, she let me know what were my options and made it so easy and understandable for me to solve my problem, thanks
Tameka has been very helpful over the phone.
I am an agent and love working with people like Tameka.
thank you so much.
Really bad service! I’ve been trying to resolve my claim for a month and no one has resolved anything.
I had a total loss in the car and I’ve been doing my best for a month where …
I was involved in an accident on 12/05/22. I was hit by a driver who is insured by Assurance America. He ran a red light and was found at fault at the scene. Today is 01/11/2023 and no one has responded to my calls or reached out to me …
This is the worst insurance company to deal with. Someone who is insured through them ran into the back of my car and they are dragging their feet with accepting liability. A representative then proceeded to tell me that they needed to make …
Garrett has been a fantastic adjuster. This is not even my insurance company, but was hit by an insured.
He always answered the phone, and came up with solutions, for issues with getting my car repaired.
This insurance company is horrible. My car was labeled totalled on 10/03/2022 and I still haven’t heard from my adjustor. I’ve called multiple times and left multiple messages and still haven’t received any direct answers. Then when I asked …
Tameka was super helpful. She made sure I had all the info needed. I needed proof of insurance for my lender and she sent it right away. So happy with experience, one less worry.
I worked with tameka and she was such a great representative! She listened to my concerns and saw to making sure I had a pleasurable experience! It was nice to work with someone who I felt like cared about my situation! Thank you again tameka, this company is lucky to have you !
Im only giving this 5 stars because of Laura the customer service Supervisor. She was so sweet, patient and gentle our entire conversation. She assisted me with everything I needed and not one time did she fuss or rushed me even though they …
Tameka was very nice I usually do not take the time to do reviews but hey here I am doing one now she could teach other customer service reps a thing or two you can just feel her good vibes she was awesome thanks tameka!
Tameka was very knowledgeable, friendly and understanding! She did a great job in assisting me today. I really appreciate her service!
ABSOLUTELY the best experience I’ve ever had dealing with any type of insurance professional. Kind, respectful, knowledgeable. Always dealt with the same individual and never once had to push a button or speak at a computer.
I got into a wreck with my two children caused by one of their clients 63 days ago. I have had the horrible experience of dealing with Mercedes Jones the claims adjuster. …
I was really dredging having to be on the phone today to add my truck on insurance.
However Ms. Tameka Pound made my experience so great iI regretted immediately …
I spoke to a representative by name of Veronica today and she was super helpful, patient, and very attentive to my needs. She’s definitely an asset to your company and deserves recognition for her good work and diligence.
The claims process is intimidating if you haven’t been through it before, but Garrett and the team made sure that I was confidently aware of everything I needed to do and helped me navigate the process with relative ease. So glad to have had his support.