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This was my first time visiting the site and first had to change both ID and Password as I had forgotten both. Both getting the ID and Password updated was a breeze. Traversing the site was very easy and I found fast the information I was …
I’ve tried to contact them twice, waited on hold for over 30 minutes both times and finally hung up both times.. What a waste of time. Terrible to deal with!!!
TIMELY, HELPFUL RESPONSES TO QUESTIONS. PATIENT. RESTATED QUESTIONS TO MAKE SURE THEY UNDERSTOOD MY CONCERNS. SO FAR, ACCURATE INFORMATION THAT MAKES DECISIONS EASIER.
Sounds like they’re playing with everyone’s money lol they should be looked into and put out of business shady everyone working there cant be that big of an idiot he place sounds like a front
They only get one star by everyone because they have fired all of the good employees and kept only the incompetent ones. Oh, and by the way, annuities are rip-offs.
Unfortunately, you can not add to (deposit) online line. Must send a paper check. This is very inefficient for 2019! If it wasn’t so much work to move my money, I would do so sooner, working on it.
This company is terrible! Stay away. Stay far away. They abuse thier clients agents and employees. All they truly care about is thier stockholder’s wallets.
My name is Rebecca Gilbert and my mom passed away in January of this year she left me an Anninuty thru the Foxboro company I have been calling and calling waiting for the money she left me I get told call back again I don’t know what else to do I would like closure on this it has been 6months and nothing.
Life insurance with this company is very risky. They sale your policy to other companies and take no responsibility in reporting your holdings and provide no customer service when the new company refuses to provide reports.
Terrible company. I have over 150K in an annuity that earned exactly ZERO last year, 2018. They claim it was due to the calculations of the market. Ridiculous! I am embarrassed that I ever fell for their slick marketing.
Garbage. The only information I can see about my policy when I login is my name. Useless. Requested change of beneficiary and it took two weeks to receive the email.
I worked at Athene for about five years and when a co-worker wanted to be supportive and created a fundraising page for my cancer, I was fired. Thanks Athene for the 60-80 hours I worked a week and got paid crap.
No one answers their phones. THEY stopped collecting their money (via auto WD) and then tried to catch up in agreed-upon lump sums (again via auto WD) and they cannot even get that right. At this point, no one can give me an accurate accounting! Beyond frustrated!
HELLO…..ANYBODY HOME?? I think I have been taken!! Hope this wasn’t a scam, I’ve had this policy a long time and the last payment wasn’t deducted and nobody answers the phone. I can picture the phone in a big empty warehouse just ringing…..
I have contacted customer service two separate times (11/2016, 3/2017) to request a complete statement showing opening date and all transactions on my annuity. I have not gotten anything as of yet. it has been several months. How long do I need to wait?
Had personal emergency and had to withdraw funds beyond RMD, and suffered loss that erased any growth in my lifetime savings. Caution others to understand personal financial dilemma if a sudden financial emergency requires funds withdrawal …
Athene Annuity and Life Co has a broad range of products and is extremely helpful answering all my questions promptly! I recommend this A rated company highly!
If I could give them a half I would! I sick of Athene changing my distribution code every year! I thought for the last 2 years that maybe they would have gotten it right by now since I’ve had it changed but they still screwed it up …
I have never know such incompetence, in what are supposedly professionals, dealing with large sums of money!!! They could not care less about their mess ups and like to pass people around when dealing with a complaint. I am amazed that when …
We’ve an annuity with this company since 2003. They suddenly contracted with Alliance-One to administer the contract. We haven’t received a statement in six months, despite requests. Avoid
Using MyAthene it is easy to determine the current Accumulated Value of my Athene annuity and to request distribution of the RMD on line. I remain pleased with the ease of conducting transactions with Athene on line.
I’ve been with Athene for the last 4 years. Additionally, 5 of my family members have annuities with them. I’ve been very pleased with their customer service and annuity performance.
As I read some of the more critical reviews, I have to wonder what the entire set of circumstances were in those cases. Possibly poor appilication information causing delays, underwriting cases that have difficulty passing reasonable …
BY far the worst and scariest company to deal with. A pension transfer that they lost, Web sites that dont work, and arcane polices designed to keep you locked into them and not free to move. your own money.
This place is a joke! Poor service! It has so far taken 4-5 phone calls trying to get paperwork resolved. My husband was killed in a car accident. I’m stilling waiting on forms that need to be corrected. I started this process on July …
Not an easy company to do business with. Really don’t seem to care about customer service. Found a mistake they made, & trying to get it corrected, has been a nightmare. Have left voice mails, but no luck. Think twice before you start …
This company is either corrupt or criminally negligent. I had sent my life insurance premium the same as I had for decades before they took over the policy, but the last 2 years they didn’t cash the checks I sent, and then converted the …
For those considering an annuity, there are many to choose from. However they should take a hard look at Athene’s high quality policy designs. For the most part, I find them to be “beyond” excellent.
Do not go with this company! They are a moral hazard and pressure sales techniques. Have not allowed penalty free withdrawals during the pandemic as most other institutions are doing so!
Closed out my policy 6/11/17. Had a refund coming. Someone did not look at the Net check Value. Now I am still waiting for my check. When you policy goes into conversion I guess you can forget getting taken care of. Very upset.
Athene has the BEST terms on annuities on interest rates… They went through a PHASE where SO MUCH MONEY WAS COMING IN DUE TO GREAT PRODUCTS that they had to hire people to expand and service suffered. THEY NOW HAVE OVER 1,300 AMERICAN JOBS!!!
As a delivery person delivering a cake … along with my trainer…. or supervisor I found the two ( one female and one male) to be over zealous and very intrusive… understand there duty but asking for our I’d then made me write down my …
Made a call to Athene this morning…here’s my story. First person I spoke too was very friendly and helpful but the call disconnected before we could address the reason for my call. The second person (Tammy) was friendly but seemed to …
I had to rate at 1 star, because 0 stars was not an option. Run far, run fast from this company. Crooks, is the best way to describe them. They overdrafted my account by taking 11, yes I said 11, monthly premiums at once. Been fighting for …
My wife and I purchased an indexed annuity several years ago after being assured many things none of which are true, due to the seeming purposeful complexity of this “product”. The annuity we purchased is now worth less than when it was …
I had to give the one star, because there was no place for a negative 5. Their customer service is putrid, I was told that my claim was “being processed” and would be paid out in 10 days. That was on the 20th of Feb. Called them on …
Policy has been sold several times–sometime around end of March,2014 name change somehow occurred on our policy now my husband no longer seems to have life insurance. Had policy on him and now only “rider” on wife seems to be all we …
Absolutely the worst company to work with in terms of customer service. Back in the day they were great. They are in shambles now,lack agent communication,their customer service reps are rude and their turn around time for getting policies …
Have not taken payments out of my account for 11 months now. I get the total stall and runaround. I think they may be going belly up with my premiums gone for good. I filed a claim with the insurance commissioner.
I have been with Athene for a couple of years and every time I needed help my problem was resolved right away. The customer service reps are the nicest and friendliest group of people. Thanks Athene…You are the best.
Working here is the best job I’ve ever held in my entire life. I would never trade. The pay is way better than Wells Fargo and Nationwide. If you’re looking for a job. This is the place to be. …
THE WORST COMPANY EVER!!!!!!!!!!!!! They have not paid out the whole life insurance for my grandmother and she passed 5 months ago! How?! I am starting to think corruption is involved and they don’t have the money to pay it out. This has …
On 2/1/17 I requested a surrender. As of 3/13/17 (six weeks) it is still “in processing”. This level of service is completely unsatisfactory! No one there can tell me why, how long it will take, or even where it is. Anyone out there have an …
Horrible company. Paid off my loan, pulled all of my money out, and eight months later they took a loan payment out of my bank account. (This also happened the month after.) I am still waiting to be reimbursed for this last screw up. Not to …
Just like most other folks. I feel like my policy has been hijacked by Aliance One ~ that Athene outsourced their business to. The people at the top had poor vision in the handling of this transfer. I can’t believe I am still trying to …
The only good thing i could say is . customer service took care of all my questions and answered them like professionals. BUT i pnly agreed to move my money to Athene from my 401k by my cousin who worked for them. He gave me this huge sales …
Athene’s quality of service has tanked. I gave them all sorts of time to respond to a contractual commitment and finally had to resort to writing a formal letter of complaint to the Iowa State Board of Insurance regarding Athene missing the …
I called to ask questions regarding a new sale. My questions were answered immediately and professionally. I also followed up on my pending business with Athene. Great team to work with! …
I cancelled my policy during the free review period. That was weeks ago. They are still holding my funds. They make up reasons not to transfer my funds to my account and delay the process. Not a good business. They need to be reported. My next task.
Member of Sales team, Tanner Seibold, excellent service. Never had a better assistance experience. Through explanation of my questions and easy to understand his responses.
Athene can’t do anything online. Say they will send forms & don’t had to make numerous phone calls.
Sent me forms on my policy, with other peoples names on it. Nobody I know. …
If i could give then less than 1 star I would. We learn the hard way in life. My mom had a policy that my dad took out for her years ago. She didn’t know the policy amount and has paid on it for years. I called them about it for her and …
Terrible customer service! Don’t put your money with this company. My 82 year old mother has an annuity with Athene. They have treated her so poorly and have made it so incredibly difficult for her to get her money out. It is sad. She …
I dealt with Alex. (Wonderful experience)!. I highly recommend him. I was able to get my problem resolved in an efficient courteous Manor. Alex also has great product knowledge. Very commendable Alex keep up the great work!.
Athene has always been a winner and a great company to work with. Wish I could say that about every company we deal with, but, it’s nice to have one as superior as Athene!
Gave one star because it will not allow negative numbers. Wife retired this summer. In late November started process to withdraw annuity. Got forms and filled them out. Called for place to email them in December. Uploaded and emailed per …
I love this company! They have the best annuity products on the market, hands down! I wrote one for my aunt last year and her money grew from $142,000 to $167,000. About 18 percent growth, with no market risk!!!!You just can’t argue the …
Nikki was awesome and professional, she was able to accommodate my request and explained the waiting period and in the future being able to complete the task online to avoid calling.
Every time i receive a letter from this company they offer “sincere condolences” for my loss. They assure you that they will make the process “simple” for you and process the claim “as quickly as possible” Every time i receive a letter …
We have had an annuity with Athene for seven years, withdrawals always seem to be a problem with them. Its like it is coming out of their own pockets. This time however has really put me over the top. Every person …
The service at Athene is absolutely shameful. My mother is in her 60s and has been trying to consolidate the estate of my uncle with them for months. They have given her the runaround and conflicting directions every time she’s spoken with …
****DO NOT WASTE YOUR EFFORT OR MONEY*** This company does not so their due diligence for setting up a an account I would hate to know how they handle money. I submitted paper work for setting up an IRA back in March around the 24th to be …
Athene has the WORST customer service I’ve ever seen. I requested a check from my annuity on Jan 1 2017, I mailed in a deposit slip for my bank so the check can be mailed there, as I was not going to be at home when it arrived. On 1/17/17 I …
Athene is not customer oriented. If you decide to take a monthly withdrawal, you get the wrong forms. They do not call to tell you. One and a half weeks later you get a letter telling you this. You have to ask for a new form, fill it out …
I would never recommend this annuity. From the beginning I told my agent that i was not interested in any annuity over 5 yrs. & the first ones he set me up with were fine, then I trusted him & he stuck me in long term annuities so that …
Customer service has become EXCELLENT in 2017. I love Athene and
my money has grown by over 8%! I’ve taken money out and NEVER had a problem. Things got a little tough in 2016 when Athene bought Aviva but Athene has stepped up to the plate in a BIG WAY!
No losses in the stock market and free withdrawal! Much much better that an old 401K!
I used the online service, but in the past great customer service. They answered all my questions including how to fill out forms. But online is faster.
Try getting policy info. I’ve had mine since 1989. No one can tell me if the premium money I’ve sent last July and again last January has been placed on deposit. …
My experience with Athene has been World Class and my client is very happy with Traditional TSP rollover to Performance Elite 10. After we completed and filed the paperwork correctly with the TSP dept. It was a smooth process. Thank you so much.
I can only say I deal with many, many financial institutions and Athene is absolutely the worst in providing customer service. Their phone reps usually cannot help you; their policies create unnecessary hoops to jump through and their …
Can’t get any help! Have automatic withdrawal payment on my Life Insurance. January 2016 payment has not been deducted yet. Called Athene twice this morning and have been on hold for over 35 minutes to get to a representative asking why …
I have been with Athene for 4 years. I am very pleased with my annuities performance and the great customer service. After reading all of the bad reviews, I hope I didn’t make a mistake. So far so good!
It’s hard to reach a customer service rep who can do more than tell you to talk to or send something to another department. And if they can’t open a file you submit, no one contacts you so you can do something different. Every time we make a withdrawal, it’s a 2-3 week hassle even thought you’re supposed to be able to do it online.
Athene is a great company that always seems to lead the industry in developing the top products to meet a variety of client needs. Their customer service is the best that I have seen in my 15 years in the business.
Ok. Hoping this saves someone and keeps some money from going into Athene’s CEO’s pocket. The bad reviews are correct. Had a life insurance policy for 10 years. Same payment for ten years. They notified me once the 10 years was up that …
Athene handles my insurance policy which is owned by Accordia Life. Was sold and policy reviewed for several months. During this time, no premiums were deducted. They were to deduct the premiums on Mar 13, 2017. I have an account just …
Dakota from the home office was exceptional in all respects. It’s rare to meet a home office employee who provides detailed analysis, industry insight, and professionalism all wrapped in one. I highly recommend Athene as a company and it’s commitment to excellence.
Great company for annuities. I’m very happy that I found them.
As a retired federal government supervisor and navy veteran with over 34 years in the federal government I’m much more happier with the choices and options offered with Athene over if I had left my money in the federal Thrift Savings Plan.
Hello, today Mr. Kohli Kanwarpal and his colleagues came into eat lunch at Bar Louie. They came in during a busy lunch rush. Mr. Kanwarpal paid for the entire $162.47 tab and left a 10% tip for the server after the server gave excellent …
Bad experience, took almost 3 months to cash out annuity. Here are the facts: They do everything by snail mail. Send in packet, theirs a minor problem with it, they snail mail a letter back instead of calling or emailing. Letter never …
The bad reviews of this company are most likely written by
their competitors. It’s HONESTLY a shame that anyone
could write such a review. I have over $2,000,000 with this company. My …
If I could, I would give this review a zero. Due to an upcoming medical procedure, I asked if they could close out an IRA and waive the usurious 12% withdrawal penalty and close it out with a check that takes out only federal and state …
I bought an annuity from this company in 2016. I retired this year. I am in the process of refinancing my home. My financial advisor and I asked for a letter or document outlining my income. Simple request. That was nearly 2 weeks ago: …
Extremely poor customer service. Not a Trustworthy company.
I am concerned something criminal is taking place within Athene.
It seems they don’t actually have the money on have they claim to. …
I submitted a request to withdraw funds from my account and after 25 days and three followup telephone calls I still know nothing at all about my request. Customer service states they work for Alliance One who does all of Athene’s …
Athene is the best product for someone wanting to grow their funds. I simply love the Athene Performance Elite 7. If you like having your principal protected, and having a great opportunity for growth; this is the company and product to put your trust in.
Value of annuity went down after the market went up 7,000 points in a 2 year period. The agents who sold me the annuity used the words “ZERO IS HERO” and said the value of my annuities would NEVER go down. A sales pitch and not one bit truthful. I moved two of my annuities to Allianz. Do not trust Athene.
Extremely poor service. I tried to make a simple change last year to an annuity. I provided all the needed documentation several times. I sent it Fed Ex with signature required. They denied ever receiving the change. I literally had to mail …
I was pleasantly surprised by my phone call to Athene Insurance Company! The representative was polite, knowledgeable and patient with the questions I had. I was very impressed with not having to wait and talk to a machine forever before I reached a real person.
My wife has had an annuity with Athene for the last 3 years and they have been absolutely the best and easiest company she has ever dealt with. I would recommend them to anyone who has any financial needs, they are THE BEST!
I am extremely disappointed in the quality of their service. I first called them on March 4, 2021 at 1:07 pm to begin the claim process. I spoke with Rick who gave me an e mail address to send copies of the required documents. I sent …
Athene has stopped my annuity payments without explanation and only started them (with back payments) after I inquired into what was going on. Tax 1099’s seem to have incorrect totals and wrong states listed for state tax. Athene is slow to answer inquiries.
I appreciate all of the support that I have received completing my first application with Athene. While I hit so many challenges, as a new agent, I was able to get the help I needed all along the way. There is a plethora of platforms …
customer hold time on the phone is excessive and exorbitant. Lack of available representatives on the phone any time of the day is disrespectful to customers.This company could handle customers more efficiently if they hired more …
Right now I cannot recommend Athene for any services. I waited 40 minutes just to get to a rep, then was on the phone 2 hours but they could not help me get into my account. I was promised a call back that I NEVER received. When an …
If I could give 0 stars I would. Hold times when calling in for questions is awful having waited on hold 3 separate times for a minimum of 30 minutes and as much as 40 minutes each time. Call back from a supervisor was non-existant even …
I have been working with Athene for over 3 years now and they are hands down the best carrier out there. By doing business with Athene you’re providing exceptional products from an A+ Rated company, you get exceptional care and service by …
I have heard of Athene before. My objective is providing the best benefit for my clients. This entire process of setting up the plan for my client and intergrating it into their life plan and us receiving training that not only adequately prepared me to market the Athene line and our entire agency!
Athene is a horrible company. I was going to open a FIA for 7 years. I submitted an application, but read all the negative reviews about the company. I also read more, in depth, about their ratings and was a bit concerned with what I read. …
Rolled over a significant 401K into an indexed annuity, which made $0 over a 3-year period. I saw fees taken out and absolutely no growth. I decided to make a withdrawal to put the money into an investment that would actually make money, …
I chose to put funds into Athene annuities. I strongly recommend anyone check into the topic of annuities before making this choice, but it has worked well for me (my circumstances, risk tolerance/avoidance, etc.) The customer service …
My experience has been absolutely horrible. My mother died in 12/21 and I had been trying to get one of her investments from Athene transferred to another investment company since Jan of 2022. The customer service at Athene was horrible at …
The worst customer service I have ever experienced in my life. Hold times are greater than an hour and then the answers I get from Customer Service never agree with one another. New Business is even worse.
My husband’s aunt had a big policy with them before she passed. It went to her brother after she passed. Then her brother passed away and it’s supposed to be transferred to my husband. It’s been verified to be transferred to him. My husband …
Athene is a Terrible company. I waited almost 4 months to just resign up with them after being with them for 15 years but because mine wasn’t new money going in they Never Issued my policy and I had to end up with Allianz. They ask for the …
This company and its officers should be charged with fraud and elder abuse. They took over accounts from other insurance companies, lied about payment and dividend history, and swindled clients out of thousands of dollars. If your …
Athene’s customer service is the worst. They dont care about the policy holders as they are a 3rd party company and you cant get to anyone actually within Athene. DO NOT BUY FROM ATHENE. You will not be happy. They have forms for …
Just a slow process, long wait on the phone every time, mishandled paperwork etc. They sent my moms check, which was supposed to be overnighted to a completely wrong address. Some of the customer service people have been friendly and …
Had a great experience illustrating and processing the annuity by Athene for a client. The product is so good that it sells by itself due to the mix of indexes available, down market protection, clarity of charges/no charges applicable and great index participation rates.
I had many problems with Athene over a simple name change on a annuity transfer. I suggest you contact your state insurance commissioner and file a complaint like I did if you have problems. Also I suggest you look up Athene at the …
Absolutely terrible. They lost records of my parent’s life insurance policy and have been endlessly rude for weeks while refusing to fix their error. If you have a policy here, call immediately to check if they’ve lost your records. If …
This company does not even deserve 1 star. My account was transferred from Aviva to Athene years ago. Since then I’ve only received one statement, not quarterly ones. I wasn’t even notified when my loan was paid off. I had to call about 5 …
This was my first time visiting the site and first had to change both ID and Password as I had forgotten both. Both getting the ID and Password updated was a breeze. Traversing the site was very easy and I found fast the information I was …
Good strong and solid company
Good luck getting your money back it’s taken months of them sending forms then telling you there the wrong ones this goes on multiple times.
Racist security
Vultures
What a Great Company!
worst customer service around
This is an unreal place to invest.
A great place to work!
100% SATISIFIED WITH 100% INFORMATION AND PROBLEM RESOLVED
Best service by far!!!
Great company with great rates.
Excellent workplace with outstanding people.
Good Carrier with great rates!
great service and prducts
Can ‘nt get in tough with this company. The
Experienced reps and outstanding service.
Very helpful and professional!
Great products
WORST customer care on the telephone EVER.
The system that Is in place was very easy to deal with.
Solid investment strategy that works for all retirees
awful phone service. never get answer you need.
Best company for annuities out there.
Gives one of the best Annuities in the market
Absolutely outstanding customer service and support.
Use Google Chrome on the website for best results.
customer service is the worst. no information for almost 2 years on MY money
terrible investment. Salesman was not completely honest
Fast, responsive sales support, Every Time!
TO MAKE THINGS SHORT DO NOT DO BUSINESS WITH THIS COMPANY VERY BAD SERVICE ALL SCREW UP.
very long waits as a agent and a customer.Don,t seem to care about customer service. …
Long waits for a rep and amount of withdrawal was inaccurate. Very disappointed
Athene’s web site is easy to use and keeps me informed
Cost me money, rather than making me money! Stay away from this company whatever you do!
The person I dealt with was very knowledgable and courteous .
Great Company and products! Staff is amazing!
Great company, Great Products, and great support
Always have been very helpful as to my financial needs.
Great customer and agent service. Website support is also excellent.
I called to transfer funds and it was an easy and friendly transaction
I am still waiting for the conversion since January 2016 and finally requested to surrender my life policy in August still waiting !!!
I’ve tried to contact them twice, waited on hold for over 30 minutes both times and finally hung up both times.. What a waste of time. Terrible to deal with!!!
Excellent Company. Reliable, Professional Customer friendly, Advisor Friendly
Great working place…
Excellent CSR provided by Athene; Product offerings also respectable.
FYI: Both the toll free numbers, listed here and on the homepage for Athene are “no longer in service”.
Impossible to contact the company. All phone numbers listed on their various web sites and on A.M. Best are no longer in service.
I could not setup an online account. Customer service identified the problem and told how to resolve in one call.
I have been trying to get ahold of Athene for over a week with NO success. Calling the BBB now!
TIMELY, HELPFUL RESPONSES TO QUESTIONS. PATIENT. RESTATED QUESTIONS TO MAKE SURE THEY UNDERSTOOD MY CONCERNS. SO FAR, ACCURATE INFORMATION THAT MAKES DECISIONS EASIER.
I feel as using a Athene Co gives you an opportunity of a lifetime with your finances.
Fantastic company. Phenomenal place to protect your retirement!
Amazing products through the Annexus line that protect money when the market goes down and provides growth when it is up.
Athene is a great company that helps solve problems in a customer centric way.
I think it’s great that your reward employees for excellent services. I wish other corporations would do that.
Best terms on annuities in America as of May 2016. Very busy, I understand they are hiring and expanding.
Good product offering. E-Z to work with and above board. Will use again.
I had a very good experience thanks to Andrew S. in handling my account. He was very helpful and friendly!
Sounds like they’re playing with everyone’s money lol they should be looked into and put out of business shady everyone working there cant be that big of an idiot he place sounds like a front
They only get one star by everyone because they have fired all of the good employees and kept only the incompetent ones. Oh, and by the way, annuities are rip-offs.
Athene is a great company to work with, their printed information is clear and easy to understand.
When you need accurate info about your account and someone to explain it due to the pandemic, they are on top of it..
Great company to work for than you FFL for partnering with a a great company!
Worst insurance company I have ever dealt with. Customer service is terrible. Nothing but the run around.
Athene is a great company. They have a long history, and great products.
I have a very good experience when I contacted Athene. Tanya and I both laughed, which good sign.
Unfortunately, you can not add to (deposit) online line. Must send a paper check. This is very inefficient for 2019! If it wasn’t so much work to move my money, I would do so sooner, working on it.
This company is terrible! Stay away. Stay far away. They abuse thier clients agents and employees. All they truly care about is thier stockholder’s wallets.
Terrible customer service. Long waits to reach CSR, system is always down and we can never get documents. …
Athene has been a reliable, profitable and a safe investment for my retirement money. Their service is prompt.
I am a producer and have found Athene to be incredibly easy to work with !! It’s rated high and is incredibly strong with compliance!!
Always helpful, knowledgeable , easy to work with, always positive and upbeat. Writing with them has been a GREAT experience!
My name is Rebecca Gilbert and my mom passed away in January of this year she left me an Anninuty thru the Foxboro company I have been calling and calling waiting for the money she left me I get told call back again I don’t know what else to do I would like closure on this it has been 6months and nothing.
Life insurance with this company is very risky. They sale your policy to other companies and take no responsibility in reporting your holdings and provide no customer service when the new company refuses to provide reports.
I take care of the electronic side of my wife’s and my ‘banking’ and found the Athene site very easy to access all of the various data. Thank you!
My husband has had the worse experience with this company would not recommend to anyone!
Athene is my Go to Company when it comes to Annuities
They have a vast product portfollio and are leaders in the Industry.
Terrible company. I have over 150K in an annuity that earned exactly ZERO last year, 2018. They claim it was due to the calculations of the market. Ridiculous! I am embarrassed that I ever fell for their slick marketing.
Athene offers a variety of great products to meet many differing financial goals.
Garbage. The only information I can see about my policy when I login is my name. Useless. Requested change of beneficiary and it took two weeks to receive the email.
I worked at Athene for about five years and when a co-worker wanted to be supportive and created a fundraising page for my cancer, I was fired. Thanks Athene for the 60-80 hours I worked a week and got paid crap.
👍 …
No one answers their phones. THEY stopped collecting their money (via auto WD) and then tried to catch up in agreed-upon lump sums (again via auto WD) and they cannot even get that right. At this point, no one can give me an accurate accounting! Beyond frustrated!
DO NOT USE THIS COMPANY. THEY WILL NOT GIVE UP YOUR MONEY. THEY HAVE HUNDREDS OF EXCUSES WHY THEY CAN’T TRANSFER YOUR MONEY TO A IRA.
Great website to check out account information.
HELLO…..ANYBODY HOME?? I think I have been taken!! Hope this wasn’t a scam, I’ve had this policy a long time and the last payment wasn’t deducted and nobody answers the phone. I can picture the phone in a big empty warehouse just ringing…..
Athene has an amazing customer focused culture. Crystal G is an incredible example of this and was very patient with my mother and me.
An easy and pleasant experience today obtaining updated forms I need for Annuity business. Austin Shores made the call simple and easy.
I have contacted customer service two separate times (11/2016, 3/2017) to request a complete statement showing opening date and all transactions on my annuity. I have not gotten anything as of yet. it has been several months. How long do I need to wait?
Had personal emergency and had to withdraw funds beyond RMD, and suffered loss that erased any growth in my lifetime savings. Caution others to understand personal financial dilemma if a sudden financial emergency requires funds withdrawal …
Athene Annuity and Life Co has a broad range of products and is extremely helpful answering all my questions promptly! I recommend this A rated company highly!
Wait time ridiculous. I’m in 30 day wait period. Getting out tomorrow. No faith in this company. Cold feet.
If I could give them a half I would! I sick of Athene changing my distribution code every year! I thought for the last 2 years that maybe they would have gotten it right by now since I’ve had it changed but they still screwed it up …
I have never know such incompetence, in what are supposedly professionals, dealing with large sums of money!!! They could not care less about their mess ups and like to pass people around when dealing with a complaint. I am amazed that when …
We’ve an annuity with this company since 2003. They suddenly contracted with Alliance-One to administer the contract. We haven’t received a statement in six months, despite requests. Avoid
Using MyAthene it is easy to determine the current Accumulated Value of my Athene annuity and to request distribution of the RMD on line. I remain pleased with the ease of conducting transactions with Athene on line.
I’ve been with Athene for the last 4 years. Additionally, 5 of my family members have annuities with them. I’ve been very pleased with their customer service and annuity performance.
It is a pleasure to work with Athene and they provide the best service and have some of the best products for my clients.
As I read some of the more critical reviews, I have to wonder what the entire set of circumstances were in those cases. Possibly poor appilication information causing delays, underwriting cases that have difficulty passing reasonable …
BY far the worst and scariest company to deal with. A pension transfer that they lost, Web sites that dont work, and arcane polices designed to keep you locked into them and not free to move. your own money.
This place is a joke! Poor service! It has so far taken 4-5 phone calls trying to get paperwork resolved. My husband was killed in a car accident. I’m stilling waiting on forms that need to be corrected. I started this process on July …
Not an easy company to do business with. Really don’t seem to care about customer service. Found a mistake they made, & trying to get it corrected, has been a nightmare. Have left voice mails, but no luck. Think twice before you start …
This company is either corrupt or criminally negligent. I had sent my life insurance premium the same as I had for decades before they took over the policy, but the last 2 years they didn’t cash the checks I sent, and then converted the …
For those considering an annuity, there are many to choose from. However they should take a hard look at Athene’s high quality policy designs. For the most part, I find them to be “beyond” excellent.
Do not go with this company! They are a moral hazard and pressure sales techniques. Have not allowed penalty free withdrawals during the pandemic as most other institutions are doing so!
Closed out my policy 6/11/17. Had a refund coming. Someone did not look at the Net check Value. Now I am still waiting for my check. When you policy goes into conversion I guess you can forget getting taken care of. Very upset.
Athene has the BEST terms on annuities on interest rates… They went through a PHASE where SO MUCH MONEY WAS COMING IN DUE TO GREAT PRODUCTS that they had to hire people to expand and service suffered. THEY NOW HAVE OVER 1,300 AMERICAN JOBS!!!
My experience with Athene has always been smooth. The eApp is super simple to flow with.
Thank you for helping me please my clients.
As a delivery person delivering a cake … along with my trainer…. or supervisor I found the two ( one female and one male) to be over zealous and very intrusive… understand there duty but asking for our I’d then made me write down my …
Made a call to Athene this morning…here’s my story. First person I spoke too was very friendly and helpful but the call disconnected before we could address the reason for my call. The second person (Tammy) was friendly but seemed to …
I had to rate at 1 star, because 0 stars was not an option. Run far, run fast from this company. Crooks, is the best way to describe them. They overdrafted my account by taking 11, yes I said 11, monthly premiums at once. Been fighting for …
My wife and I purchased an indexed annuity several years ago after being assured many things none of which are true, due to the seeming purposeful complexity of this “product”. The annuity we purchased is now worth less than when it was …
I had to give the one star, because there was no place for a negative 5. Their customer service is putrid, I was told that my claim was “being processed” and would be paid out in 10 days. That was on the 20th of Feb. Called them on …
Policy has been sold several times–sometime around end of March,2014 name change somehow occurred on our policy now my husband no longer seems to have life insurance. Had policy on him and now only “rider” on wife seems to be all we …
Absolutely the worst company to work with in terms of customer service. Back in the day they were great. They are in shambles now,lack agent communication,their customer service reps are rude and their turn around time for getting policies …
This is the worst company I’ve ever dealt with. Customer service is zero!!
Have not taken payments out of my account for 11 months now. I get the total stall and runaround. I think they may be going belly up with my premiums gone for good. I filed a claim with the insurance commissioner.
I have been with Athene for a couple of years and every time I needed help my problem was resolved right away. The customer service reps are the nicest and friendliest group of people. Thanks Athene…You are the best.
Working here is the best job I’ve ever held in my entire life. I would never trade. The pay is way better than Wells Fargo and Nationwide. If you’re looking for a job. This is the place to be. …
THE WORST COMPANY EVER!!!!!!!!!!!!! They have not paid out the whole life insurance for my grandmother and she passed 5 months ago! How?! I am starting to think corruption is involved and they don’t have the money to pay it out. This has …
On 2/1/17 I requested a surrender. As of 3/13/17 (six weeks) it is still “in processing”. This level of service is completely unsatisfactory! No one there can tell me why, how long it will take, or even where it is. Anyone out there have an …
Horrible company. Paid off my loan, pulled all of my money out, and eight months later they took a loan payment out of my bank account. (This also happened the month after.) I am still waiting to be reimbursed for this last screw up. Not to …
Just like most other folks. I feel like my policy has been hijacked by Aliance One ~ that Athene outsourced their business to. The people at the top had poor vision in the handling of this transfer. I can’t believe I am still trying to …
The only good thing i could say is . customer service took care of all my questions and answered them like professionals. BUT i pnly agreed to move my money to Athene from my 401k by my cousin who worked for them. He gave me this huge sales …
Athene’s quality of service has tanked. I gave them all sorts of time to respond to a contractual commitment and finally had to resort to writing a formal letter of complaint to the Iowa State Board of Insurance regarding Athene missing the …
Terrible service and turnaround times. Absolutely horrible to do business with!!! Let me reiterate, ABSOLUTELY HORRIBLE
I called to ask questions regarding a new sale. My questions were answered immediately and professionally. I also followed up on my pending business with Athene. Great team to work with! …
I cancelled my policy during the free review period. That was weeks ago. They are still holding my funds. They make up reasons not to transfer my funds to my account and delay the process. Not a good business. They need to be reported. My next task.
Athene offers excellent retirement solutions!
Member of Sales team, Tanner Seibold, excellent service. Never had a better assistance experience. Through explanation of my questions and easy to understand his responses.
Athene can’t do anything online. Say they will send forms & don’t had to make numerous phone calls.
Sent me forms on my policy, with other peoples names on it. Nobody I know. …
If i could give then less than 1 star I would. We learn the hard way in life. My mom had a policy that my dad took out for her years ago. She didn’t know the policy amount and has paid on it for years. I called them about it for her and …
Terrible customer service! Don’t put your money with this company. My 82 year old mother has an annuity with Athene. They have treated her so poorly and have made it so incredibly difficult for her to get her money out. It is sad. She …
I dealt with Alex. (Wonderful experience)!. I highly recommend him. I was able to get my problem resolved in an efficient courteous Manor. Alex also has great product knowledge. Very commendable Alex keep up the great work!.
Athene has always been a winner and a great company to work with. Wish I could say that about every company we deal with, but, it’s nice to have one as superior as Athene!
Gave one star because it will not allow negative numbers. Wife retired this summer. In late November started process to withdraw annuity. Got forms and filled them out. Called for place to email them in December. Uploaded and emailed per …
I love this company! They have the best annuity products on the market, hands down! I wrote one for my aunt last year and her money grew from $142,000 to $167,000. About 18 percent growth, with no market risk!!!!You just can’t argue the …
Nikki was awesome and professional, she was able to accommodate my request and explained the waiting period and in the future being able to complete the task online to avoid calling.
Every time i receive a letter from this company they offer “sincere condolences” for my loss. They assure you that they will make the process “simple” for you and process the claim “as quickly as possible” Every time i receive a letter …
We have had an annuity with Athene for seven years, withdrawals always seem to be a problem with them. Its like it is coming out of their own pockets. This time however has really put me over the top. Every person …
The service at Athene is absolutely shameful. My mother is in her 60s and has been trying to consolidate the estate of my uncle with them for months. They have given her the runaround and conflicting directions every time she’s spoken with …
****DO NOT WASTE YOUR EFFORT OR MONEY*** This company does not so their due diligence for setting up a an account I would hate to know how they handle money. I submitted paper work for setting up an IRA back in March around the 24th to be …
Athene has the WORST customer service I’ve ever seen. I requested a check from my annuity on Jan 1 2017, I mailed in a deposit slip for my bank so the check can be mailed there, as I was not going to be at home when it arrived. On 1/17/17 I …
Ease at signing in new account and security behind it made me comfortable.
Athene is not customer oriented. If you decide to take a monthly withdrawal, you get the wrong forms. They do not call to tell you. One and a half weeks later you get a letter telling you this. You have to ask for a new form, fill it out …
DO NOT UTILIZE THEIR SERVICES!!!
My grandparents passed away within a year of each other and that makes my mother …
I would never recommend this annuity. From the beginning I told my agent that i was not interested in any annuity over 5 yrs. & the first ones he set me up with were fine, then I trusted him & he stuck me in long term annuities so that …
Customer service has become EXCELLENT in 2017. I love Athene and
my money has grown by over 8%! I’ve taken money out and NEVER had a problem. Things got a little tough in 2016 when Athene bought Aviva but Athene has stepped up to the plate in a BIG WAY!
No losses in the stock market and free withdrawal! Much much better that an old 401K!
I used the online service, but in the past great customer service. They answered all my questions including how to fill out forms. But online is faster.
Try getting policy info. I’ve had mine since 1989. No one can tell me if the premium money I’ve sent last July and again last January has been placed on deposit. …
My experience with Athene has been World Class and my client is very happy with Traditional TSP rollover to Performance Elite 10. After we completed and filed the paperwork correctly with the TSP dept. It was a smooth process. Thank you so much.
I can only say I deal with many, many financial institutions and Athene is absolutely the worst in providing customer service. Their phone reps usually cannot help you; their policies create unnecessary hoops to jump through and their …
Can’t get any help! Have automatic withdrawal payment on my Life Insurance. January 2016 payment has not been deducted yet. Called Athene twice this morning and have been on hold for over 35 minutes to get to a representative asking why …
I have been with Athene for 4 years. I am very pleased with my annuities performance and the great customer service. After reading all of the bad reviews, I hope I didn’t make a mistake. So far so good!
It’s hard to reach a customer service rep who can do more than tell you to talk to or send something to another department. And if they can’t open a file you submit, no one contacts you so you can do something different. Every time we make a withdrawal, it’s a 2-3 week hassle even thought you’re supposed to be able to do it online.
Athene is a great company that always seems to lead the industry in developing the top products to meet a variety of client needs. Their customer service is the best that I have seen in my 15 years in the business.
Questions by the sales team were prompt, accurate and timely.
Ok. Hoping this saves someone and keeps some money from going into Athene’s CEO’s pocket. The bad reviews are correct. Had a life insurance policy for 10 years. Same payment for ten years. They notified me once the 10 years was up that …
Best product for my clients thusfar and awesome customer service.
When I think of Athene I think of solid solutions and great customer care.
Athene handles my insurance policy which is owned by Accordia Life. Was sold and policy reviewed for several months. During this time, no premiums were deducted. They were to deduct the premiums on Mar 13, 2017. I have an account just …
Dakota from the home office was exceptional in all respects. It’s rare to meet a home office employee who provides detailed analysis, industry insight, and professionalism all wrapped in one. I highly recommend Athene as a company and it’s commitment to excellence.
Flexibility with the products and customer support in learning how to implement them with Athene was an awesome experience!
Great company for annuities. I’m very happy that I found them.
As a retired federal government supervisor and navy veteran with over 34 years in the federal government I’m much more happier with the choices and options offered with Athene over if I had left my money in the federal Thrift Savings Plan.
Hello, today Mr. Kohli Kanwarpal and his colleagues came into eat lunch at Bar Louie. They came in during a busy lunch rush. Mr. Kanwarpal paid for the entire $162.47 tab and left a 10% tip for the server after the server gave excellent …
Bad experience, took almost 3 months to cash out annuity. Here are the facts: They do everything by snail mail. Send in packet, theirs a minor problem with it, they snail mail a letter back instead of calling or emailing. Letter never …
The bad reviews of this company are most likely written by
their competitors. It’s HONESTLY a shame that anyone
could write such a review. I have over $2,000,000 with this company. My …
If I could, I would give this review a zero. Due to an upcoming medical procedure, I asked if they could close out an IRA and waive the usurious 12% withdrawal penalty and close it out with a check that takes out only federal and state …
I bought an annuity from this company in 2016. I retired this year. I am in the process of refinancing my home. My financial advisor and I asked for a letter or document outlining my income. Simple request. That was nearly 2 weeks ago: …
Extremely poor customer service. Not a Trustworthy company.
I am concerned something criminal is taking place within Athene.
It seems they don’t actually have the money on have they claim to. …
I submitted a request to withdraw funds from my account and after 25 days and three followup telephone calls I still know nothing at all about my request. Customer service states they work for Alliance One who does all of Athene’s …
Athene is the best product for someone wanting to grow their funds. I simply love the Athene Performance Elite 7. If you like having your principal protected, and having a great opportunity for growth; this is the company and product to put your trust in.
Value of annuity went down after the market went up 7,000 points in a 2 year period. The agents who sold me the annuity used the words “ZERO IS HERO” and said the value of my annuities would NEVER go down. A sales pitch and not one bit truthful. I moved two of my annuities to Allianz. Do not trust Athene.
Extremely poor service. I tried to make a simple change last year to an annuity. I provided all the needed documentation several times. I sent it Fed Ex with signature required. They denied ever receiving the change. I literally had to mail …
I was pleasantly surprised by my phone call to Athene Insurance Company! The representative was polite, knowledgeable and patient with the questions I had. I was very impressed with not having to wait and talk to a machine forever before I reached a real person.
My wife has had an annuity with Athene for the last 3 years and they have been absolutely the best and easiest company she has ever dealt with. I would recommend them to anyone who has any financial needs, they are THE BEST!
I am extremely disappointed in the quality of their service. I first called them on March 4, 2021 at 1:07 pm to begin the claim process. I spoke with Rick who gave me an e mail address to send copies of the required documents. I sent …
Athene has stopped my annuity payments without explanation and only started them (with back payments) after I inquired into what was going on. Tax 1099’s seem to have incorrect totals and wrong states listed for state tax. Athene is slow to answer inquiries.
I appreciate all of the support that I have received completing my first application with Athene. While I hit so many challenges, as a new agent, I was able to get the help I needed all along the way. There is a plethora of platforms …
customer hold time on the phone is excessive and exorbitant. Lack of available representatives on the phone any time of the day is disrespectful to customers.This company could handle customers more efficiently if they hired more …
Right now I cannot recommend Athene for any services. I waited 40 minutes just to get to a rep, then was on the phone 2 hours but they could not help me get into my account. I was promised a call back that I NEVER received. When an …
If I could give 0 stars I would. Hold times when calling in for questions is awful having waited on hold 3 separate times for a minimum of 30 minutes and as much as 40 minutes each time. Call back from a supervisor was non-existant even …
I have been working with Athene for over 3 years now and they are hands down the best carrier out there. By doing business with Athene you’re providing exceptional products from an A+ Rated company, you get exceptional care and service by …
All associates are professional, kind, knowledgeable and above Athene provides all the best plans: Agility 10, Performance Elite 7, etc
I have heard of Athene before. My objective is providing the best benefit for my clients. This entire process of setting up the plan for my client and intergrating it into their life plan and us receiving training that not only adequately prepared me to market the Athene line and our entire agency!
Athene is a horrible company. I was going to open a FIA for 7 years. I submitted an application, but read all the negative reviews about the company. I also read more, in depth, about their ratings and was a bit concerned with what I read. …
Rolled over a significant 401K into an indexed annuity, which made $0 over a 3-year period. I saw fees taken out and absolutely no growth. I decided to make a withdrawal to put the money into an investment that would actually make money, …
I chose to put funds into Athene annuities. I strongly recommend anyone check into the topic of annuities before making this choice, but it has worked well for me (my circumstances, risk tolerance/avoidance, etc.) The customer service …
My experience has been absolutely horrible. My mother died in 12/21 and I had been trying to get one of her investments from Athene transferred to another investment company since Jan of 2022. The customer service at Athene was horrible at …
Leave reviews both ways. Athene does deserve this rating. Please do yourself a favor and invest elsewhere.
The worst customer service I have ever experienced in my life. Hold times are greater than an hour and then the answers I get from Customer Service never agree with one another. New Business is even worse.
My husband’s aunt had a big policy with them before she passed. It went to her brother after she passed. Then her brother passed away and it’s supposed to be transferred to my husband. It’s been verified to be transferred to him. My husband …
Athene is a Terrible company. I waited almost 4 months to just resign up with them after being with them for 15 years but because mine wasn’t new money going in they Never Issued my policy and I had to end up with Allianz. They ask for the …
This company and its officers should be charged with fraud and elder abuse. They took over accounts from other insurance companies, lied about payment and dividend history, and swindled clients out of thousands of dollars. If your …
Athene’s customer service is the worst. They dont care about the policy holders as they are a 3rd party company and you cant get to anyone actually within Athene. DO NOT BUY FROM ATHENE. You will not be happy. They have forms for …
Just a slow process, long wait on the phone every time, mishandled paperwork etc. They sent my moms check, which was supposed to be overnighted to a completely wrong address. Some of the customer service people have been friendly and …
Had a great experience illustrating and processing the annuity by Athene for a client. The product is so good that it sells by itself due to the mix of indexes available, down market protection, clarity of charges/no charges applicable and great index participation rates.
I had many problems with Athene over a simple name change on a annuity transfer. I suggest you contact your state insurance commissioner and file a complaint like I did if you have problems. Also I suggest you look up Athene at the …
Absolutely terrible. They lost records of my parent’s life insurance policy and have been endlessly rude for weeks while refusing to fix their error. If you have a policy here, call immediately to check if they’ve lost your records. If …
This company does not even deserve 1 star. My account was transferred from Aviva to Athene years ago. Since then I’ve only received one statement, not quarterly ones. I wasn’t even notified when my loan was paid off. I had to call about 5 …