I am writing to express my disappointment and frustration with the service I received from your staff at [Location]. I had several issues during my visit, including unprofessional behavior, excessive noise, and a lack of attention from the …
My therapist Jesse at the Waldorf facility was absolutely awesome! Very professional and knowledgeable. The other staff members were also very nice and helpful. I would definitely recommend this facility.
The Physical therapy and staff are great but the customer service department is horrible they are rude and don’t know what they’re doing and instead of sending to someone who could help me after being told this is my second phone call to …
The worst place. $ 620.65 for first visit, never go, I did 5 visits, I still have the pain, I still have 4 pending visits, and for each invoice I will give a comment on Facebook Instagram Google everywhere to know how to deceive people with abuses with prices, better pay cash and without insurance to get cheaper and better price.
THANK YOU ATI! KELLY Cronin at Plainfield was terrific. She was professional, knowledgeable and listened to my concerns, adjusting my therapy to address any issues.. Also she was always friendly, kind, positive and patient, making the …
Therapy was useful, but $600 for a 1 hour visit is ridiculous. Drained my insurance dry and stuck me with the rest. 2gs for 2 weeks. Sad how shoddy “medical” facilities can bill medicare/insurance for glorified personal trainers/$25 an hour masseuse at the expense of the average bloke.
Therapist and staff was friendly but that is the only positive thing about my experience. Referred by my Dr to them. The billing department is the worst. Still have unanswered questions. Not happy with this company and will not use their services again.
The pt was excellent. But they will not work with my insurance company and entered a lein on my credit report. I used ATI at the advise of my health Insurance. ATI wants to bill me more then they bill my health insurance. If they both …
One of the most frustrating companies I’ve ever had to deal with. They changed their policies multiple times while I was working with them so they could get more money. They made two accounts for the same injury. Highly recommend you avoid ATI.
DO NOT GO TO ATI!! If I could give no stars, I would. They make you schedule a lot of appointments at once and chastise you if you need to cancel. This place is a rip off! They will pad your bill and charge you for things that you never …
I was overcharged! They padded the bill they sent to insurance for service that I did not receive, When trying to work withCustomer Service the Supervisor could not understand, she kept saying I will send you a copy. I told the service …
More than 1 YEAR has passed since my final ATI appointment and I’m still dealing with unresolved billing issues, conflicting information, and lack of responsiveness from customer service. A representative finally told me that ATI made …
Attempted to call corporate to try and resolve issue. Called three times and while the operator function is available when you select that you get message, “no one is available. “ …
We’ve been going to ATI for the last 3, almost 4 years, and up until recently have had good service. We were just notified that they will no longer be offering the pick-up/drop-off service. Like many others, this causes us significant …
Would probably give 0stars if that was an option need physical therapy? Highly suggest going somewhere else. Patient advocate team is a joke. Over paid and was released early from treatment its been months and I’ve called multiple times for …
The therapy that I received was superb. The staff at the New Lenox East facility is excellent. My recovery results were amazing. That said, the billing department sucks. Almost two year after my last therapy, I received a bill that is …
Please, learn from my mistakes and NEVER pursue services from ATI. I attended two nutrition appointments, the first one for 30 minutes (filled out paperwork, was told to keep a food diary), the second one for less than 15 minutes in which …
Never went and used ati but was about to begin employment here. Very unprofessional and by the reviews it seems like its does not look like they treat their clients the same way either. Lied about this being 40 hours a week when it reality …
Billing is a nightmare. Ppl in the office have no clue and phone reps are equally pointless. They have billed me 4 months now for service I never had. Would go anywhere But ati
I had a great experience during my first year with the company, and then I experienced the corporate environment. Sadly, I have no more trust for the company. …
I was a patient of ATI for only 2 sessions and have had completely unacceptable customer service in regards to my insurance. I am no longer – nor will I ever – be a patient of ATI!! …
I am a former employee who worked at Columbia, IL office from August 2021-January 2022. I have been trying to get my corrected W2 since 4/12/22. They said they would email me a corrected version for MO but I never received it. I have left …
Received a bill from them for services in January. Patient was taken by someone else but my name was signed as Guarantor. I uploaded insurance to reduce the bill. Insurance was also provided by several phone calls. Second bill comes and …
Gone downhill over the past year or so. Does not follow established successful protocol and exercise regimen. No transition of care when they; against my explicit request, moved me to another therapist. Does not observe patient while …
Whatever happened to really good PT?? Years ago therapists would perform massage and stretching, use certain modern medical equipment to help stimulate healing,.. Now its do some exercises and that’s it. Plus 6 weeks to get in for an evaluation is ridiculous..
The therapy itself was not at issue. They are incapable of communication regarding insurance issues. After HOURS on hold, getting hung up on, being told someone would call back (never happened), email responses pushing off work, attitude …
WANRING! I went there after my doctor referred me but they started charging me $521.66 per visit! for standard physical therapy! Then when you try to talk to someone about it you just cant get through on either the billing line or corporate …
I am writing to express my disappointment and frustration with the service I received from your staff at [Location]. I had several issues during my visit, including unprofessional behavior, excessive noise, and a lack of attention from the …
Excellent customer service .
Being generous with the 1 star
Beyond frustrating corporation to work with!!!! Billing department is all overseas and if you need help they simply hang up.
My therapist Jesse at the Waldorf facility was absolutely awesome! Very professional and knowledgeable. The other staff members were also very nice and helpful. I would definitely recommend this facility.
My bill here is way higher than it ever was at any other PT clinic. My therapist is awesome, though, and all of the other staff is also great.
The Physical therapy and staff are great but the customer service department is horrible they are rude and don’t know what they’re doing and instead of sending to someone who could help me after being told this is my second phone call to …
I’ve been trying to get a refund for overpayment on co-pay for about amonth now. I leave messages and they don’t return them. Seems shady.
The worst place. $ 620.65 for first visit, never go, I did 5 visits, I still have the pain, I still have 4 pending visits, and for each invoice I will give a comment on Facebook Instagram Google everywhere to know how to deceive people with abuses with prices, better pay cash and without insurance to get cheaper and better price.
THANK YOU ATI! KELLY Cronin at Plainfield was terrific. She was professional, knowledgeable and listened to my concerns, adjusting my therapy to address any issues.. Also she was always friendly, kind, positive and patient, making the …
The physical therapy is excellent tryi g to get hold of corporate is a joke
Therapy was useful, but $600 for a 1 hour visit is ridiculous. Drained my insurance dry and stuck me with the rest. 2gs for 2 weeks. Sad how shoddy “medical” facilities can bill medicare/insurance for glorified personal trainers/$25 an hour masseuse at the expense of the average bloke.
Therapist and staff was friendly but that is the only positive thing about my experience. Referred by my Dr to them. The billing department is the worst. Still have unanswered questions. Not happy with this company and will not use their services again.
The pt was excellent. But they will not work with my insurance company and entered a lein on my credit report. I used ATI at the advise of my health Insurance. ATI wants to bill me more then they bill my health insurance. If they both …
One of the most frustrating companies I’ve ever had to deal with. They changed their policies multiple times while I was working with them so they could get more money. They made two accounts for the same injury. Highly recommend you avoid ATI.
DO NOT GO TO ATI!! If I could give no stars, I would. They make you schedule a lot of appointments at once and chastise you if you need to cancel. This place is a rip off! They will pad your bill and charge you for things that you never …
I was overcharged! They padded the bill they sent to insurance for service that I did not receive, When trying to work withCustomer Service the Supervisor could not understand, she kept saying I will send you a copy. I told the service …
More than 1 YEAR has passed since my final ATI appointment and I’m still dealing with unresolved billing issues, conflicting information, and lack of responsiveness from customer service. A representative finally told me that ATI made …
Attempted to call corporate to try and resolve issue. Called three times and while the operator function is available when you select that you get message, “no one is available. “ …
We’ve been going to ATI for the last 3, almost 4 years, and up until recently have had good service. We were just notified that they will no longer be offering the pick-up/drop-off service. Like many others, this causes us significant …
Would probably give 0stars if that was an option need physical therapy? Highly suggest going somewhere else. Patient advocate team is a joke. Over paid and was released early from treatment its been months and I’ve called multiple times for …
The therapy that I received was superb. The staff at the New Lenox East facility is excellent. My recovery results were amazing. That said, the billing department sucks. Almost two year after my last therapy, I received a bill that is …
Please, learn from my mistakes and NEVER pursue services from ATI. I attended two nutrition appointments, the first one for 30 minutes (filled out paperwork, was told to keep a food diary), the second one for less than 15 minutes in which …
Never went and used ati but was about to begin employment here. Very unprofessional and by the reviews it seems like its does not look like they treat their clients the same way either. Lied about this being 40 hours a week when it reality …
Billing is a nightmare. Ppl in the office have no clue and phone reps are equally pointless. They have billed me 4 months now for service I never had. Would go anywhere But ati
I had a great experience during my first year with the company, and then I experienced the corporate environment. Sadly, I have no more trust for the company. …
I was a patient of ATI for only 2 sessions and have had completely unacceptable customer service in regards to my insurance. I am no longer – nor will I ever – be a patient of ATI!! …
I am a former employee who worked at Columbia, IL office from August 2021-January 2022. I have been trying to get my corrected W2 since 4/12/22. They said they would email me a corrected version for MO but I never received it. I have left …
Received a bill from them for services in January. Patient was taken by someone else but my name was signed as Guarantor. I uploaded insurance to reduce the bill. Insurance was also provided by several phone calls. Second bill comes and …
Gone downhill over the past year or so. Does not follow established successful protocol and exercise regimen. No transition of care when they; against my explicit request, moved me to another therapist. Does not observe patient while …
Whatever happened to really good PT?? Years ago therapists would perform massage and stretching, use certain modern medical equipment to help stimulate healing,.. Now its do some exercises and that’s it. Plus 6 weeks to get in for an evaluation is ridiculous..
The therapy itself was not at issue. They are incapable of communication regarding insurance issues. After HOURS on hold, getting hung up on, being told someone would call back (never happened), email responses pushing off work, attitude …
WANRING! I went there after my doctor referred me but they started charging me $521.66 per visit! for standard physical therapy! Then when you try to talk to someone about it you just cant get through on either the billing line or corporate …